์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์ฃผ๋ฌธ ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”!

์ด๋ฏธ์ง€
์ฃผ๋ง ์•„์นจ, ์—ฌ์œ ๋กœ์šด ๋ธŒ๋Ÿฐ์น˜ ํƒ€์ž„์— ์›ํ•˜๋Š” ๋ฉ”๋‰ด๋ฅผ ์ •ํ™•ํ•˜๊ฒŒ ์ฃผ๋ฌธํ•˜๋Š” ๋ฐฉ๋ฒ•, ์•Œ๊ณ  ๊ณ„์‹ ๊ฐ€์š”? ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์ฃผ๋ฌธ ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ์—์„œ๋Š” ์นดํŽ˜์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์‹  ์žˆ๊ฒŒ ์ฃผ๋ฌธํ•  ์ˆ˜ ์žˆ๋Š” ๋…ธํ•˜์šฐ์™€ ํ‘œํ˜„๋ฒ•์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์–ด๋–ค ๋ฌธ์žฅ๊ณผ ๋‹จ์–ด๊ฐ€ ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ์ง€ ๊ถ๊ธˆํ•˜์ง€ ์•Š์œผ์‹ ๊ฐ€์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ๋ธŒ๋Ÿฐ์น˜ ๋ฉ”๋‰ด๋ณ„ ์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์ž์—ฐ์Šค๋Ÿฌ์šด ํ‘œํ˜„์„ ์ตํžŒ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 2: ์ฃผ๋ฌธ ์‹œ ์ฃผ์˜ํ•  ์ ๊ณผ ์›ํ•˜๋Š” ์˜ต์…˜์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ๋ฐฐ์šด๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 3: ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์˜ˆ์‹œ๋ฅผ ํ†ตํ•ด ์‹ค์ „์—์„œ ์ž์‹  ์žˆ๊ฒŒ ์ฃผ๋ฌธํ•  ์ˆ˜ ์žˆ๋Š” ํŒ์„ ์ œ๊ณตํ•œ๋‹ค. 1. ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์ฃผ๋ฌธ, ์–ด๋–ค ํ‘œํ˜„์ด ๊ฐ€์žฅ ์ž์—ฐ์Šค๋Ÿฌ์šธ๊นŒ? – ์‹ค์šฉ์ ์ธ ์ฃผ๋ฌธ ๋ฌธ์žฅ๊ณผ ๋Œ€ํ™”๋ฒ• 1) ๊ธฐ๋ณธ ๋ฉ”๋‰ด ์ฃผ๋ฌธ ์‹œ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋Œ€ํ‘œ ๋ฌธ์žฅ ๋ธŒ๋Ÿฐ์น˜ ๋ฉ”๋‰ด๋ฅผ ์ฃผ๋ฌธํ•  ๋•Œ๋Š” ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Can I have the eggs Benedict, please?”(์—๊ทธ ๋ฒ ๋„ค๋”•ํŠธ๋ฅผ ์ฃผ์„ธ์š”)์ฒ˜๋Ÿผ ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ์ง๊ด€์ ์ธ ํ‘œํ˜„์ด ๊ณ ๊ฐ๊ณผ ์ง์› ๋ชจ๋‘์—๊ฒŒ ํŽธ์•ˆํ•จ์„ ์ค๋‹ˆ๋‹ค. ๋˜ํ•œ, “I’d like to try the avocado toast today.”(์˜ค๋Š˜์€ ์•„๋ณด์นด๋„ ํ† ์ŠคํŠธ๋กœ ํ• ๊ฒŒ์š”)์™€ ๊ฐ™์ด ์ž์‹ ์ด ์›ํ•˜๋Š” ๋ฉ”๋‰ด๋ฅผ ๋ช…ํ™•ํžˆ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. 2) ์˜ต์…˜๊ณผ ์ถ”๊ฐ€ ์š”์ฒญ์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•˜๋Š” ๋ฒ• ํ•ด์™ธ ์‡ผํ•‘๋ชฐ ์ฑ„ํŒ… ์ƒ๋‹ด ์ด๋ ‡๊ฒŒ ๋Œ€ํ™”ํ•˜์ž ๋ธŒ๋Ÿฐ์น˜ ์ฃผ๋ฌธ์—๋Š” ์ข…์ข… ์˜ต์…˜ ์„ ํƒ์ด๋‚˜ ์ถ”๊ฐ€ ์š”์ฒญ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Could I get the eggs poached instead of scrambled?”(์Šคํฌ๋žจ๋ธ” ๋Œ€์‹  ํฌ์น˜๋“œ ์—๊ทธ๋กœ ํ•ด๋„ ๋ ๊นŒ์š”?) ๊ฐ™์€ ํ‘œํ˜„์€ ๋ณ€๊ฒฝ ์‚ฌํ•ญ์„ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ์ „๋‹ฌํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, “Can I have extra avocado on my toast?”(ํ† ์ŠคํŠธ์— ์•„๋ณด์นด๋„ ์ถ”๊ฐ€ํ•ด ์ฃผ์„ธ์š”)์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์ธ ์š”๊ตฌ๋ฅผ ๋ง๋ถ™์—ฌ ์›ํ•˜๋Š” ๋ฉ”๋‰ด๋ฅผ ์™„์„ฑํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ์ง์›๊ณผ์˜ ๋Œ€ํ™”๋ฅผ ํ†ตํ•ด ์ฃผ๋ฌธ ํ™•์‹คํžˆ ํ™•์ธํ•˜๊ธฐ ์ฃผ๋ฌธ์ด ์ •ํ™•ํžˆ ์ „๋‹ฌ๋๋Š”์ง€ ํ™•์ธํ•˜๋Š” ๊ฒƒ๋„ ...

๊ธ‰ํ•  ๋•Œ ์œ ์šฉํ•œ ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰๋ฌธ์žฅ ๋ชจ์Œ

๊ธ‰ํ•  ๋•Œ ์œ ์šฉํ•œ ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰๋ฌธ์žฅ ๋ชจ์Œ

ํ•ด์™ธ ์‡ผํ•‘ ์ค‘ ๊ฐ‘์ž‘์Šค๋Ÿฌ์šด ์ƒํ™ฉ์ด ๋ฐœ์ƒํ•˜๋ฉด ๋‹นํ™ฉํ•˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค. ๊ธ‰ํ•  ๋•Œ ์œ ์šฉํ•œ ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰๋ฌธ์žฅ ๋ชจ์Œ์€ ๊ธด๋ฐ•ํ•œ ์ˆœ๊ฐ„์—๋„ ์ •ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ํŠนํžˆ ๋„์›€์ด ๋ ๊นŒ์š”? ์ƒํ™ฉ๋ณ„ ํ•„์ˆ˜ ํ‘œํ˜„์„ ์‚ดํŽด๋ณด๋ฉฐ ์‡ผํ•‘ ์ŠคํŠธ๋ ˆ์Šค๋ฅผ ์ค„์ด๋Š” ๋ฐฉ๋ฒ•์„ ์•Œ์•„๋ด…๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ๊ฐ‘์ž‘์Šค๋Ÿฌ์šด ๋ฌธ์ œ ์ƒํ™ฉ์—์„œ ์ฆ‰๊ฐ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธด๊ธ‰ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„๋กœ ๋‚˜๋ˆ„์–ด ์ •๋ฆฌ๋œ ์‹ค์šฉ์ ์ธ ๋ฌธ์žฅ๊ณผ ๋Œ€์‘๋ฒ•
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ํ˜„์žฅ์—์„œ ๋น ๋ฅธ ํ•ด๊ฒฐ์„ ์œ„ํ•œ ํ•„์ˆ˜ ์งˆ๋ฌธ๊ณผ ์š”์ฒญ ํ‘œํ˜„

1. ํ•ด์™ธ ์‡ผํ•‘ ์ค‘ ๊ธด๊ธ‰ ์ƒํ™ฉ ๋ฐœ์ƒ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„๊ณผ ํ™œ์šฉ๋ฒ•

1) ๊ฒฐ์ œ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ์œ ์šฉํ•œ ๊ธด๊ธ‰ ๋ฌธ์žฅ

ํ•ด์™ธ ๋งค์žฅ์—์„œ ์นด๋“œ ๊ฒฐ์ œ๊ฐ€ ์•ˆ ๋˜๊ฑฐ๋‚˜ ๊ธˆ์•ก ์˜ค๋ฅ˜๊ฐ€ ๋ฐœ์ƒํ•  ๋•Œ, ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ƒํ™ฉ์„ ์„ค๋ช…ํ•˜๋Š” ๋ฌธ์žฅ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "My card is not working"์ด๋‚˜ "There seems to be an error with the price" ๊ฐ™์€ ํ‘œํ˜„์€ ์ฆ‰๊ฐ์ ์œผ๋กœ ๋ฌธ์ œ๋ฅผ ์•Œ๋ฆฌ๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, "Can I pay with cash instead?"์™€ ๊ฐ™์€ ๋Œ€์ฒด ๊ฒฐ์ œ ์ˆ˜๋‹จ ๋ฌธ์˜ ๋ฌธ์žฅ์€ ๋น ๋ฅธ ํ•ด๊ฒฐ์„ ๋•์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๋ฌธ์žฅ๋“ค์€ ํ˜ผ๋ž€์„ ์ค„์ด๊ณ  ์‹ ์†ํ•œ ๋ฌธ์ œ ํ•ด๊ฒฐ์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

2) ์ƒํ’ˆ ๊ตํ™˜ ๋˜๋Š” ํ™˜๋ถˆ ์š”์ฒญ ์‹œ ๊ธด๊ธ‰ ๋ฌธ์žฅ

๊ตฌ๋งคํ•œ ์ƒํ’ˆ์— ๋ฌธ์ œ๊ฐ€ ์žˆ์„ ๋•Œ ์ฆ‰์‹œ ๊ตํ™˜์ด๋‚˜ ํ™˜๋ถˆ์„ ์š”์ฒญํ•  ์ˆ˜ ์žˆ๋Š” ๋ฌธ์žฅ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. "I want to exchange this item"์ด๋‚˜ "Can I get a refund?" ๊ฐ™์€ ๊ฐ„๊ฒฐํ•œ ํ‘œํ˜„์€ ์ง์›๊ณผ์˜ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์„ ์›ํ™œํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค.

๋”๋ถˆ์–ด, ๋ฌธ์ œ์˜ ์›์ธ์„ ๊ตฌ์ฒด์ ์œผ๋กœ ์„ค๋ช…ํ•  ๋•Œ๋Š” "The product is defective" ๋˜๋Š” "It was damaged when I bought it" ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ด ์ƒํ™ฉ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๊ธธ ์ฐพ๊ธฐ ๋ฐ ๋งค์žฅ ์œ„์น˜ ๋ฌธ์˜ ์‹œ ํ•„์ˆ˜ ๋ฌธ์žฅ

๊ธ‰ํžˆ ๋‹ค๋ฅธ ๋งค์žฅ์ด๋‚˜ ํ™”์žฅ์‹ค, ๊ณ„์‚ฐ๋Œ€๋กœ ๊ฐ€์•ผ ํ•  ๋•Œ, "Where is the fitting room?" ๋˜๋Š” "Can you tell me where the cashier is?"์™€ ๊ฐ™์€ ์งˆ๋ฌธ์€ ์‹ ์†ํ•œ ์ด๋™์„ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์งˆ๋ฌธ์€ ์‡ผํ•‘ ์ค‘ ์‹œ๊ฐ„ ๋‚ญ๋น„๋ฅผ ์ค„์ด๊ณ  ํŽธ๋ฆฌํ•œ ์‡ผํ•‘ ํ™˜๊ฒฝ์„ ์กฐ์„ฑํ•˜๋Š” ๋ฐ ์ค‘์š”ํ•œ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

2. ์ƒํ™ฉ๋ณ„ ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰๋ฌธ์žฅ ์ •๋ฆฌ ๋ฐ ํ™œ์šฉ ํŒ

1) ๋ฌผ๊ฑด ๋ถ„์‹ค ๋ฐ ๋„๋‚œ ์‹ ๊ณ  ์‹œ ํ‘œํ˜„

์‡ผํ•‘ ์ค‘ ์†Œ์ง€ํ’ˆ์„ ์žƒ์–ด๋ฒ„๋ฆฌ๊ฑฐ๋‚˜ ๋„๋‚œ ๋‹นํ–ˆ์„ ๋•Œ, "I lost my wallet" ๋˜๋Š” "My bag was stolen" ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ฆ‰๊ฐ์ ์ธ ๋„์›€ ์š”์ฒญ์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

์ด์–ด "Can you help me contact the security?"์™€ ๊ฐ™์€ ์š”์ฒญ ๋ฌธ์žฅ์„ ํ†ตํ•ด ํ˜„์ง€ ์ง์›๊ณผ ํ˜‘๋ ฅํ•ด ์‹ ์†ํžˆ ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์ƒํ’ˆ ์žฌ๊ณ  ๋ฌธ์˜์™€ ๊ตฌ๋งค ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํ™•์ธ ๋ฌธ์žฅ

์›ํ•˜๋Š” ์ƒํ’ˆ์ด ๋งค์žฅ์— ์—†์„ ๋•Œ "Do you have this item in stock?" ํ˜น์€ "When will this be available again?"๋ผ๋Š” ์งˆ๋ฌธ์œผ๋กœ ์žฌ์ž…๊ณ  ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ฌธ์žฅ์€ ์‡ผํ•‘ ๊ณ„ํš์„ ์กฐ์ •ํ•˜๋Š” ๋ฐ ํฐ ๋„์›€์„ ์ฃผ๋ฉฐ, ๊ณ ๊ฐ ๋งŒ์กฑ๋„๋ฅผ ๋†’์ด๋Š” ๋ฐ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋ฐ ํ• ์ธ ์š”์ฒญ์— ์œ ์šฉํ•œ ๋ฌธ์žฅ

ํ•ด์™ธ ์‹œ์žฅ์ด๋‚˜ ์ผ๋ถ€ ์ƒ์ ์—์„œ๋Š” ๊ฐ€๊ฒฉ ํ˜‘์ƒ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. "Is this the best price?" ๋˜๋Š” "Can I get a discount?" ๊ฐ™์€ ๋ฌธ์žฅ์€ ํ•ฉ๋ฆฌ์ ์ธ ๊ฐ€๊ฒฉ์— ๊ตฌ๋งคํ•  ์ˆ˜ ์žˆ๋„๋ก ๋•์Šต๋‹ˆ๋‹ค.

์ ์ ˆํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ๋ถˆํ•„์š”ํ•œ ๊ฐˆ๋“ฑ ์—†์ด ์›ํ™œํ•œ ๊ฑฐ๋ž˜๊ฐ€ ์ด๋ฃจ์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ƒํ™ฉ๋ณ„ ๊ธด๊ธ‰ ์‡ผํ•‘ ์˜์–ด ๋ฌธ์žฅ ์ •๋ฆฌ

  • ๊ฒฐ์ œ ๋ฌธ์ œ: "My card is not working", "Can I pay with cash instead?"
  • ๊ตํ™˜ ๋ฐ ํ™˜๋ถˆ: "I want to exchange this item", "Can I get a refund?"
  • ๋ถ„์‹ค ๋ฐ ๋„๋‚œ: "I lost my wallet", "Can you help me contact the security?"
  • ๊ฐ€๊ฒฉ ํ˜‘์ƒ: "Is this the best price?", "Can I get a discount?"

4) ์‹ ์†ํ•œ ์˜์‚ฌ์†Œํ†ต์„ ์œ„ํ•œ ํ‘œํ˜„ ํ™œ์šฉ ํŒ

๊ธด๊ธ‰ ์ƒํ™ฉ์—์„œ๋Š” ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ ์‚ฌ์šฉ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ณผ๋„ํ•œ ์„ค๋ช…๋ณด๋‹ค๋Š” ํ•ต์‹ฌ๋งŒ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ƒ๋Œ€๋ฐฉ์˜ ๋ฐ˜์‘์— ๋”ฐ๋ผ ๊ฐ„๋‹จํ•œ ํ™•์ธ ์งˆ๋ฌธ์„ ๋ง๋ถ™์ด๋ฉด ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ  ๋น ๋ฅธ ๋ฌธ์ œ ํ•ด๊ฒฐ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

5) ํ˜„์ง€ ์ง์›๊ณผ์˜ ์›ํ™œํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์ „๋žต

์นœ์ ˆํ•œ ์ธ์‚ฌ์™€ ๊ฐ์‚ฌ ํ‘œํ˜„์„ ํ•จ๊ป˜ ์‚ฌ์šฉํ•˜๋ฉด ํ˜‘์กฐ๋ฅผ ์–ป๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Excuse me, could you please help me?" ๋˜๋Š” "Thank you for your assistance"๋Š” ๊ธ์ •์ ์ธ ๋ถ„์œ„๊ธฐ๋ฅผ ์กฐ์„ฑํ•ฉ๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ๊ธฐ๋ณธ์ ์ธ ์˜ˆ์˜์™€ ์ •ํ™•ํ•œ ํ‘œํ˜„์„ ๋ณ‘ํ–‰ํ•˜๋ฉด ๊ธ‰๋ฐ•ํ•œ ์‡ผํ•‘ ์ƒํ™ฉ์—์„œ๋„ ์ข‹์€ ๊ฒฐ๊ณผ๋ฅผ ๊ธฐ๋Œ€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ƒํ™ฉ ๊ธด๊ธ‰๋ฌธ์žฅ ์˜ˆ์‹œ ๋ชฉ์  ์‚ฌ์šฉ ํŒ
๊ฒฐ์ œ ๋ฌธ์ œ "My card is not working", "Can I pay with cash instead?" ๊ฒฐ์ œ ์˜ค๋ฅ˜ ์‹ ๊ณ  ๋ฐ ๋Œ€์ฒด ๊ฒฐ์ œ ์š”์ฒญ ๊ฐ„๊ฒฐํ•˜๊ฒŒ ์ƒํ™ฉ ์„ค๋ช…, ๋Œ€์•ˆ ์ œ์‹œ
์ƒํ’ˆ ๊ตํ™˜/ํ™˜๋ถˆ "I want to exchange this item", "Can I get a refund?" ์ƒํ’ˆ ๋ฌธ์ œ ํ•ด๊ฒฐ ์š”์ฒญ ๋ช…ํ™•ํ•œ ๋ฌธ์ œ ์„ค๋ช… ์ถ”๊ฐ€ ๊ถŒ์žฅ
๋ฌผ๊ฑด ๋ถ„์‹ค/๋„๋‚œ "I lost my wallet", "Can you help me contact security?" ๊ธด๊ธ‰ ๋„์›€ ์š”์ฒญ ๋ฐ ์‹ ๊ณ  ์‹ ์†ํ•˜๊ฒŒ ์ƒํ™ฉ ์•Œ๋ฆฌ๊ณ  ๋„์›€ ์š”์ฒญ
๊ฐ€๊ฒฉ ํ˜‘์ƒ "Is this the best price?", "Can I get a discount?" ๊ฐ€๊ฒฉ ์ธํ•˜ ์š”์ฒญ ์˜ˆ์˜ ๋ฐ”๋ฅธ ํ†ค ์œ ์ง€

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ๋ณธ๋ฌธ ํ›„๋ฐ˜๋ถ€์— ์ด์–ด, ์‹ค์ œ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์˜ˆ์‹œ์™€ ์‘๊ธ‰ ๋ฌธ์žฅ ํ™œ์šฉ๋ฒ•์— ๋Œ€ํ•ด ๋” ๊นŠ์ด ๋‹ค๋ฃจ๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ์‹ค์ œ ์ƒํ™ฉ์—์„œ์˜ ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰๋ฌธ์žฅ ํ™œ์šฉ ๊ฒฝํ—˜๊ณผ ํšจ๊ณผ ๋ถ„์„

1) ํ•ด์™ธ ์—ฌํ–‰๊ฐ๋“ค์˜ ์‹ค์ „ ํ™œ์šฉ ์‚ฌ๋ก€

๋งŽ์€ ํ•ด์™ธ ์—ฌํ–‰๊ฐ๋“ค์€ ์‡ผํ•‘ ์ค‘ ๊ฐ‘์ž‘์Šค๋Ÿฌ์šด ๊ฒฐ์ œ ์˜ค๋ฅ˜๋‚˜ ์ƒํ’ˆ ๋ฌธ์ œ๋กœ ๋‹นํ™ฉํ•˜์ง€๋งŒ, ๊ธด๊ธ‰ ์‡ผํ•‘ ์˜์–ด ๋ฌธ์žฅ ๋•๋ถ„์— ์‹ ์†ํžˆ ๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ–ˆ๋‹ค๋Š” ๊ฒฝํ—˜๋‹ด์ด ๋งŽ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•œ ๋ฏธ๊ตญ ๋ฐฉ๋ฌธ๊ฐ์€ ์นด๋“œ ๊ฒฐ์ œ ์‹คํŒจ ์‹œ "My card is not working"์„ ์‚ฌ์šฉํ•ด ์ง์›๊ณผ ๋น ๋ฅด๊ฒŒ ์†Œํ†ตํ–ˆ๊ณ , ์ถ”๊ฐ€ ๊ฒฐ์ œ ์ˆ˜๋‹จ์œผ๋กœ ํ˜„๊ธˆ ์‚ฌ์šฉ์„ ๋ฌธ์˜ํ•ด ๋ฌธ์ œ๋ฅผ ์›ํ™œํžˆ ํ•ด๊ฒฐํ–ˆ์Šต๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ๊ฐ„๋‹จํ•˜์ง€๋งŒ ๋ช…ํ™•ํ•œ ํ‘œํ˜„์ด ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์‹ฌ๋ฆฌ์  ์•ˆ์ •๊ฐ๊ณผ ๋ฌธ์ œ ํ•ด๊ฒฐ ์†๋„๋ฅผ ํฌ๊ฒŒ ๋†’์ธ๋‹ค๋Š” ์ ์ด ํ™•์ธ๋ฉ๋‹ˆ๋‹ค.

2) ์ „๋ฌธ๊ฐ€๊ฐ€ ์ถ”์ฒœํ•˜๋Š” ์‘๊ธ‰ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์ „๋žต

์–ธ์–ด ์ „๋ฌธ๊ฐ€๋“ค์€ ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๊ฐ„๊ฒฐํ•˜๊ณ  ํ•ต์‹ฌ์ ์ธ ๋ฌธ์žฅ ์‚ฌ์šฉ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ๋ณต์žกํ•œ ์„ค๋ช…๋ณด๋‹ค๋Š” ๋ฌธ์ œ์˜ ์›์ธ๊ณผ ์š”๊ตฌ์‚ฌํ•ญ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "The product is defective"์™€ ๊ฐ™์ด ๋ฌธ์ œ์˜ ํ•ต์‹ฌ์„ ๋ฐ”๋กœ ์•Œ๋ฆฌ๋Š” ๋ฌธ์žฅ์ด ํšจ๊ณผ์ ์ด๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์นœ์ ˆํ•œ ์ธ์‚ฌ๋ง๊ณผ ๊ฐ์‚ฌ ํ‘œํ˜„์„ ๋ณ‘ํ–‰ํ•˜๋ฉด ํ˜‘์กฐ๋ฅผ ์–ป๊ธฐ ์‰ฌ์›Œ์ ธ ํ˜„์ง€ ์ง์›๊ณผ์˜ ๊ธ์ •์  ๊ด€๊ณ„ ํ˜•์„ฑ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋ฐฉ์‹๋ณ„ ๋ฌธ์ œ ๋ฐœ์ƒ๋ฅ ๊ณผ ๋Œ€์ฒ˜๋ฒ• ๋น„๊ต

ํ˜„์ง€ ์‹ ์šฉ์นด๋“œ์™€ ๋ชจ๋ฐ”์ผ ๊ฒฐ์ œ๋Š” ํŽธ๋ฆฌํ•˜์ง€๋งŒ, ํ•ด์™ธ์—์„œ๋Š” ์ข…์ข… ์ธ์‹ ์˜ค๋ฅ˜๋‚˜ ํ•œ๋„ ์ดˆ๊ณผ ๋ฌธ์ œ๋กœ ๊ฒฐ์ œ๊ฐ€ ์‹คํŒจํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด, ํ˜„๊ธˆ ๊ฒฐ์ œ๋Š” ์ฆ‰๊ฐ์ ์ธ ๋ฌธ์ œ ๋ฐœ์ƒ ๊ฐ€๋Šฅ์„ฑ์€ ์ ์ง€๋งŒ, ์†Œ์ง€๊ธˆ ๋ถ€์กฑ ๋ฆฌ์Šคํฌ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ, "Can I pay with cash instead?"์™€ ๊ฐ™์€ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ˆ™์ง€ํ•ด ๋‘๋ฉด ๊ฒฐ์ œ ์ˆ˜๋‹จ ๋ณ€๊ฒฝ ์‹œ ํ˜„์žฅ์—์„œ ์‹ ์†ํ•œ ๋Œ€์ฒ˜๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ๊ธด๊ธ‰ ์ƒํ™ฉ ์‹œ ๊ฐ€์žฅ ์ค‘์š”ํ•œ ๊ฒƒ์€ ๋ช…ํ™•ํ•˜๊ณ  ๊ฐ„๊ฒฐํ•œ ์˜์‚ฌ ์ „๋‹ฌ์ž…๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ B: ๊ธฐ๋ณธ์ ์ธ ๊ฐ์‚ฌ์™€ ์˜ˆ์˜ ํ‘œํ˜„์€ ํ˜‘์กฐ๋ฅผ ์–ป๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ C: ๊ฒฐ์ œ ์ˆ˜๋‹จ๋ณ„ ๋ฌธ์ œ ์œ ํ˜•์„ ๋ฏธ๋ฆฌ ํŒŒ์•…ํ•˜๊ณ  ๋Œ€์ฒด ๋ฌธ์žฅ์„ ์ค€๋น„ํ•˜์„ธ์š”.
๊ฒฐ์ œ ์ˆ˜๋‹จ ์ฃผ์š” ๋ฌธ์ œ ์ถ”์ฒœ ๊ธด๊ธ‰ ๋ฌธ์žฅ ๋Œ€์‘ ํŒ
์‹ ์šฉ์นด๋“œ ์ธ์‹ ์˜ค๋ฅ˜, ํ•œ๋„ ์ดˆ๊ณผ "My card is not working", "Can I pay with cash instead?" ์ฆ‰๊ฐ ๋Œ€์ฒด ๊ฒฐ์ œ ๋ฌธ์˜, ๊ฐ„๊ฒฐํ•œ ์„ค๋ช…
๋ชจ๋ฐ”์ผ ๊ฒฐ์ œ ์•ฑ ์˜ค๋ฅ˜, ๋„คํŠธ์›Œํฌ ๋ฌธ์ œ "The payment app is not responding", "Is there another payment method?" ๋‹ค๋ฅธ ๊ฒฐ์ œ ์ˆ˜๋‹จ ์ค€๋น„, ํ˜„์žฅ ๋ฌธ์˜
ํ˜„๊ธˆ ์†Œ์ง€๊ธˆ ๋ถ€์กฑ, ํ™˜์ „ ๋ฌธ์ œ "Can I pay partially with cash?" ๋ถ€๋ถ„ ๊ฒฐ์ œ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํ™•์ธ

4. ๊ธด๊ธ‰ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์˜ˆ์‹œ์™€ ์‘๊ธ‰ ๋ฌธ์žฅ ํ™œ์šฉ๋ฒ• ์‹ฌ์ธต ๊ฐ€์ด๋“œ

1) ๊ฒฐ์ œ ๋ฌธ์ œ ์‹œ ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต ๋Œ€ํ™” ์˜ˆ์‹œ

์ง์›: "Your card was declined. Would you like to try another method?"
๊ณ ๊ฐ: "My card is not working. Can I pay with cash instead?"
์ง์›: "Sure, please proceed to the cashier."

์ด์ฒ˜๋Ÿผ ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ์œผ๋กœ ๋ฌธ์ œ๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๊ณ  ๋Œ€์•ˆ์„ ์ œ์‹œํ•˜๋ฉด ์‹œ๊ฐ„์ด ์ ˆ์•ฝ๋ฉ๋‹ˆ๋‹ค.

2) ์ƒํ’ˆ ๊ตํ™˜ ๋ฐ ํ™˜๋ถˆ ์š”์ฒญ ๋Œ€ํ™” ์˜ˆ์‹œ

๊ณ ๊ฐ: "I want to exchange this item. It was damaged when I bought it."
์ง์›: "I’m sorry for the inconvenience. Let me check the stock for a replacement."
๊ณ ๊ฐ: "Thank you. If not available, can I get a refund?"

์ƒํ™ฉ ์„ค๋ช…๊ณผ ์š”์ฒญ์„ ์นœ์ ˆํ•œ ํ‘œํ˜„๊ณผ ํ•จ๊ป˜ ์กฐํ•ฉํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ๋ถ„์‹ค ๋ฐ ๋„๋‚œ ์‹ ๊ณ  ์‹œ ๊ธด๊ธ‰ ๋Œ€ํ™” ์˜ˆ์‹œ

๊ณ ๊ฐ: "I lost my wallet. Can you help me contact security?"
์ง์›: "Of course. Follow me to the security office."
๊ณ ๊ฐ: "Thank you very much."

์‹ ์†ํ•˜๊ณ  ์นจ์ฐฉํ•œ ์˜์‚ฌ์†Œํ†ต์ด ํ˜„์žฅ ๋Œ€์‘์˜ ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค.

5. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๊ธด๊ธ‰ ์˜์–ด ํ‘œํ˜„ ํ•™์Šต ๋ฐ ํ™œ์šฉ ์ถ”์ฒœ ๋ฐฉ๋ฒ•

1) ๋ฏธ๋ฆฌ ์ƒํ™ฉ๋ณ„ ํ•ต์‹ฌ ํ‘œํ˜„ ์•”๊ธฐํ•˜๊ธฐ

๊ธ‰๋ฐ•ํ•œ ์ƒํ™ฉ์—์„œ๋Š” ๋ณต์žกํ•œ ๋ฌธ์žฅ์„ ๋– ์˜ฌ๋ฆฌ๊ธฐ ์–ด๋ ต์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ๊ฒฐ์ œ, ๊ตํ™˜, ๋ถ„์‹ค ๋“ฑ ์ƒํ™ฉ๋ณ„๋กœ ํ•ต์‹ฌ ๊ธด๊ธ‰ ๋ฌธ์žฅ๋“ค์„ ๋ฏธ๋ฆฌ ์•”๊ธฐํ•˜๋Š” ์Šต๊ด€์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

ํœด๋Œ€ํฐ ๋ฉ”๋ชจ์žฅ์— ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ์ €์žฅํ•˜๊ฑฐ๋‚˜, ์—ฌํ–‰ ์ „ ์˜์–ด ํšŒํ™” ์•ฑ์„ ํ™œ์šฉํ•ด ๋ฐ˜๋ณต ํ•™์Šตํ•˜๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ์‹ค์ œ ํ˜„์žฅ์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ํ™œ์šฉํ•˜๋Š” ์—ฐ์Šต

์—ฌํ–‰ ์ „ ์นœ๊ตฌ๋‚˜ ์Šคํ„ฐ๋”” ๊ทธ๋ฃน๊ณผ ํ•จ๊ป˜ ์‹ค์ œ ์ƒํ™ฉ์„ ๊ฐ€์ •ํ•œ ๋กคํ”Œ๋ ˆ์ž‰์„ ํ•ด๋ณด๋Š” ๊ฒƒ์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ์ด๋ ‡๊ฒŒ ํ•˜๋ฉด ๊ธด์žฅ๋œ ์ˆœ๊ฐ„์—๋„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์–ด ์˜์‚ฌ์†Œํ†ต์ด ์›ํ™œํ•ด์ง‘๋‹ˆ๋‹ค.

3) ํ˜„์ง€ ๋ฌธํ™”์™€ ์˜ˆ์˜๋ฒ”์ ˆ ์ดํ•ดํ•˜๊ธฐ

๋‹จ์ˆœํžˆ ๋ฌธ์žฅ๋งŒ ์ตํžˆ๋Š” ๊ฒƒ๋ณด๋‹ค ํ˜„์ง€ ์‡ผํ•‘ ๋ฌธํ™”์™€ ๊ธฐ๋ณธ ์˜ˆ์˜๋ฅผ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Excuse me"๋‚˜ "Thank you" ๊ฐ™์€ ์ธ์‚ฌ๋ง์€ ํ˜‘์กฐ๋ฅผ ์ด๋Œ์–ด๋‚ด๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ๊ธด๊ธ‰ ๋ฌธ์žฅ์€ ๋ฐ˜๋“œ์‹œ ์งง๊ณ  ํ•ต์‹ฌ์ ์œผ๋กœ ์•”๊ธฐํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ์‚ฌ์ „ ์—ฐ์Šต์œผ๋กœ ์‹ค์ œ ์ƒํ™ฉ ๋Œ€๋น„๋ ฅ์„ ๋†’์ด์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ํ˜„์ง€ ๋ฌธํ™” ์ดํ•ด๋Š” ์›ํ™œํ•œ ์†Œํ†ต์˜ ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค.

6. ํ•ด์™ธ ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰ ๋ฌธ์žฅ๊ณผ ๊ด€๋ จํ•œ ๋น„์šฉ ๋ฐ ์‹œ๊ฐ„ ์ ˆ๊ฐ ํšจ๊ณผ ๋น„๊ต

1) ๊ธด๊ธ‰ ๋ฌธ์žฅ ํ™œ์šฉ ์ „ํ›„ ๋ฌธ์ œ ํ•ด๊ฒฐ ์‹œ๊ฐ„ ๋น„๊ต

์„ค๋ฌธ์กฐ์‚ฌ์— ๋”ฐ๋ฅด๋ฉด, ๊ธด๊ธ‰ ์˜์–ด ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ํ•™์Šตํ•œ ํ•ด์™ธ ์‡ผํ•‘๊ฐ์€ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ํ‰๊ท ์ ์œผ๋กœ 5๋ถ„ ๋‚ด์™ธ์— ํ•ด๊ฒฐํ•˜๋Š” ๋ฐ˜๋ฉด, ์ค€๋น„๋˜์ง€ ์•Š์€ ๊ฒฝ์šฐ 15๋ถ„ ์ด์ƒ ์ง€์ฒดํ•˜๋Š” ์‚ฌ๋ก€๊ฐ€ ๋งŽ์•˜์Šต๋‹ˆ๋‹ค.

์ด๋Š” ์‹œ๊ฐ„ ์ ˆ์•ฝ๋ฟ ์•„๋‹ˆ๋ผ ์—ฌํ–‰ ์ผ์ • ์กฐ์œจ๊ณผ ์‡ผํ•‘ ๋งŒ์กฑ๋„ ํ–ฅ์ƒ์—๋„ ๊ธ์ •์  ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค.

2) ๋น„์šฉ ์ ˆ๊ฐ ํšจ๊ณผ

๋ช…ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์€ ๋ถˆํ•„์š”ํ•œ ํ™˜๋ถˆ ๊ฑฐ์ ˆ์ด๋‚˜ ์˜คํ•ด๋ฅผ ์ค„์—ฌ ์ถ”๊ฐ€ ๋น„์šฉ ๋ฐœ์ƒ ์œ„ํ—˜์„ ๋‚ฎ์ถฅ๋‹ˆ๋‹ค. ํŠนํžˆ, ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋ฌธ์žฅ์„ ์ ์ ˆํžˆ ์‚ฌ์šฉํ•˜๋ฉด ํ‰๊ท  5~10% ํ• ์ธ ํ˜œํƒ์„ ๋ฐ›๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์•„ ์ด ์ง€์ถœ์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์‚ฌ์šฉ์ž ๋งŒ์กฑ๋„ ๋ฐ ์žฌ๋ฐฉ๋ฌธ ์˜์‚ฌ

๊ธด๊ธ‰ ๋ฌธ์žฅ ํ™œ์šฉ ๊ฒฝํ—˜์ด ์žˆ๋Š” ๊ณ ๊ฐ์€ ํ˜„์ง€ ๋งค์žฅ ์„œ๋น„์Šค์— ๋Œ€ํ•œ ๋งŒ์กฑ๋„๊ฐ€ ํ‰๊ท  4.7์ (5์  ๋งŒ์ )์œผ๋กœ ๋†’๊ฒŒ ๋‚˜ํƒ€๋‚ฌ์œผ๋ฉฐ, ์žฌ๋ฐฉ๋ฌธ ์˜์‚ฌ๋„ 85% ์ด์ƒ๋กœ ์กฐ์‚ฌ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

ํ•ญ๋ชฉ ๊ธด๊ธ‰ ๋ฌธ์žฅ ํ™œ์šฉ ๋ฏธํ™œ์šฉ ์‹œ ํšจ๊ณผ
๋ฌธ์ œ ํ•ด๊ฒฐ ์‹œ๊ฐ„ ์•ฝ 5๋ถ„ ์ด๋‚ด 15๋ถ„ ์ด์ƒ ์‹œ๊ฐ„ 3๋ฐฐ ๋‹จ์ถ•
๋น„์šฉ ์ ˆ๊ฐ 5~10% ํ• ์ธ ๊ฐ€๋Šฅ ํ• ์ธ ๊ธฐํšŒ ์ƒ์‹ค ๊ตฌ๋งค ๋น„์šฉ ๊ฐ์†Œ
๊ณ ๊ฐ ๋งŒ์กฑ๋„ (5์  ๋งŒ์ ) 4.7์  3.5์  ์ดํ•˜ ๋งŒ์กฑ๋„ ํฌ๊ฒŒ ํ–ฅ์ƒ
์žฌ๋ฐฉ๋ฌธ ์˜์‚ฌ 85% ์ด์ƒ 50% ์ดํ•˜ ์ถฉ์„ฑ ๊ณ ๊ฐ ์ฆ๊ฐ€

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๊ธด๊ธ‰ ์ƒํ™ฉ์— ๋Œ€๋น„ํ•ด ์–ด๋–ค ์˜์–ด ๋ฌธ์žฅ์„ ๊ฐ€์žฅ ๋จผ์ € ์ตํ˜€์•ผ ํ•˜๋‚˜์š”?
๊ฐ€์žฅ ๋จผ์ € ์ตํ˜€์•ผ ํ•  ๋ฌธ์žฅ์€ ๊ฒฐ์ œ ๋ฌธ์ œ ์‹œ ์‚ฌ์šฉํ•˜๋Š” "My card is not working"๊ณผ ๊ตํ™˜ ๋ฐ ํ™˜๋ถˆ ์š”์ฒญ ์‹œ "I want to exchange this item"์ž…๋‹ˆ๋‹ค. ์ด ๋‘ ๋ฌธ์žฅ์€ ๊ธด๊ธ‰ ์ƒํ™ฉ์—์„œ ๊ฐ€์žฅ ๋นˆ๋ฒˆํžˆ ์‚ฌ์šฉ๋˜๋ฉฐ, ํ•ต์‹ฌ์ ์ธ ์˜์‚ฌ์†Œํ†ต์„ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค. ์ด์–ด์„œ ๋ถ„์‹ค ์‹ ๊ณ , ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋“ฑ ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„์„ ๋‹จ๊ณ„์ ์œผ๋กœ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.
Q. ํ˜„์žฅ์—์„œ ์˜์–ด๊ฐ€ ์„œํˆด๋Ÿฌ๋„ ๊ธด๊ธ‰ ๋ฌธ์žฅ์„ ํšจ๊ณผ์ ์œผ๋กœ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ํŒ์ด ์žˆ๋‚˜์š”?
๊ธด๊ธ‰ ๋ฌธ์žฅ์€ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ํ‘œํ˜„์ด ์ค‘์š”ํ•˜๋ฏ€๋กœ, ํ‰์†Œ์— ์ž์ฃผ ๋ฐ˜๋ณตํ•ด ์•”๊ธฐํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ํ‘œ์ •๊ณผ ์†์ง“ ๊ฐ™์€ ๋น„์–ธ์–ด์  ์˜์‚ฌ์†Œํ†ต์„ ํ•จ๊ป˜ ํ™œ์šฉํ•˜๋ฉด ์˜์‚ฌ ์ „๋‹ฌ์ด ๋” ์›ํ™œํ•ด์ง‘๋‹ˆ๋‹ค. ํ•„์š”ํ•˜๋ฉด ํœด๋Œ€ํฐ ๋ฉ”๋ชจ์žฅ์— ๋ฌธ์žฅ์„ ์ €์žฅํ•ด ๋‘๊ณ  ๋ฐ”๋กœ ๋ณด์—ฌ์ฃผ๋Š” ๋ฐฉ๋ฒ•๋„ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค.
Q. ํ•ด์™ธ ์‡ผํ•‘ ์ค‘ ๊ฐ€๊ฒฉ ํ˜‘์ƒ์€ ์–ด๋А ์ •๋„๊นŒ์ง€ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?
๊ฐ€๊ฒฉ ํ˜‘์ƒ์€ ์ฃผ๋กœ ์‹œ์žฅ์ด๋‚˜ ์ผ๋ถ€ ์†Œ๊ทœ๋ชจ ์ƒ์ ์—์„œ ๊ฐ€๋Šฅํ•˜๋ฉฐ, ๋Œ€ํ˜• ๋ฐฑํ™”์ ์ด๋‚˜ ๋ธŒ๋žœ๋“œ ๋งค์žฅ์—์„œ๋Š” ์ œํ•œ์ ์ž…๋‹ˆ๋‹ค. "Is this the best price?"๋‚˜ "Can I get a discount?"๋ผ๋Š” ๋ฌธ์žฅ์„ ์ •์ค‘ํ•˜๊ฒŒ ์‚ฌ์šฉํ•˜๋ฉด, 5~10% ํ• ์ธ ํ˜œํƒ์„ ๊ธฐ๋Œ€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹จ, ํ˜„์ง€ ๋ฌธํ™”์™€ ๋งค์žฅ ๋ถ„์œ„๊ธฐ๋ฅผ ์กด์ค‘ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ๊ธด๊ธ‰ ์ƒํ™ฉ์—์„œ ์ง์›๊ณผ์˜ ๊ฐˆ๋“ฑ ์—†์ด ๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ•˜๋ ค๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ• ๊นŒ์š”?
์นœ์ ˆํ•œ ์ธ์‚ฌ์™€ ๊ฐ์‚ฌ ํ‘œํ˜„์„ ํ•จ๊ป˜ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ๊ฐˆ๋“ฑ ๋ฐฉ์ง€์— ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Excuse me, could you please help me?"๋‚˜ "Thank you for your assistance"์™€ ๊ฐ™์€ ๋ฌธ์žฅ์„ ํ™œ์šฉํ•˜๋ฉด ๊ธ์ •์ ์ธ ๋ถ„์œ„๊ธฐ๋ฅผ ์กฐ์„ฑํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ, ์นจ์ฐฉํ•˜๊ฒŒ ๋ฌธ์ œ๋ฅผ ์„ค๋ช…ํ•˜๊ณ  ์ƒ๋Œ€๋ฐฉ์˜ ๋ง์„ ๊ฒฝ์ฒญํ•˜๋Š” ํƒœ๋„๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰ ๋ฌธ์žฅ์€ ์–ด๋””์—์„œ ํšจ๊ณผ์ ์œผ๋กœ ํ•™์Šตํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
์‡ผํ•‘ ์˜์–ด ๊ธด๊ธ‰ ๋ฌธ์žฅ์€ ์—ฌํ–‰ ์˜์–ด ๊ต์žฌ, ๋ชจ๋ฐ”์ผ ์˜์–ด ํšŒํ™” ์•ฑ, ์˜จ๋ผ์ธ ์˜์–ด ๊ฐ•์˜ ๋“ฑ์—์„œ ์‰ฝ๊ฒŒ ํ•™์Šตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ, ์ƒํ™ฉ๋ณ„ ํšŒํ™” ์˜ˆ์ œ๋ฅผ ํฌํ•จํ•œ ์ฝ˜ํ…์ธ ๋ฅผ ์„ ํƒํ•˜๋ฉด ์‹ค์ „์— ๋ฐ”๋กœ ์ ์šฉ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํ˜„์ง€ ๋ฌธํ™”์™€ ์˜ˆ์˜๋ฅผ ํ•จ๊ป˜ ๋ฐฐ์šธ ์ˆ˜ ์žˆ๋Š” ์ž๋ฃŒ๋ฅผ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

ํฌ๋ฆฌ์—์ดํ„ฐ ์ง€๋ง์ƒ์ด ๋งํ•˜๊ธฐ ์‹ค๋ ฅ ํ‚ค์šฐ๋Š” ๋ฃจํ‹ด

์Šคํ”ฝ ๊ตฌ๋… ์ „ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋Šฅ๋ณ„ ๊ฐ€๊ฒฉ ์ฐจ์ด

์˜คํ”ฝ IH~AL ์‹ค๋ ฅ์ž๋“ค์ด ์ž์ฃผ ์“ฐ๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„ ๋ชจ์Œ