์ŠคํŽ˜์…œ ๋ฉ”๋‰ด ๋ฌผ์–ด๋ณผ ๋•Œ ์“ฐ๋Š” ์˜์–ดํŒจํ„ด

์ด๋ฏธ์ง€
์ŠคํŽ˜์…œ ๋ฉ”๋‰ด๋ฅผ ์ฃผ๋ฌธํ•  ๋•Œ ์ ์ ˆํ•œ ์˜์–ด ํ‘œํ˜„์€ ์™ธ๊ตญ ์‹๋‹น์—์„œ์˜ ์†Œํ†ต์„ ํ•œ์ธต ๋” ์›ํ™œํ•˜๊ฒŒ ๋งŒ๋“ค์–ด์ค๋‹ˆ๋‹ค. ์ŠคํŽ˜์…œ ๋ฉ”๋‰ด ๋ฌผ์–ด๋ณผ ๋•Œ ์“ฐ๋Š” ์˜์–ดํŒจํ„ด ์„ ์ตํžˆ๋ฉด ์›ํ•˜๋Š” ์š”๋ฆฌ๋ฅผ ์ •ํ™•ํžˆ ์š”์ฒญํ•  ์ˆ˜ ์žˆ์ฃ . ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ํ‘œํ˜„๋“ค์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์ŠคํŽ˜์…œ ๋ฉ”๋‰ด๋ฅผ ๋ฌผ์–ด๋ณผ ๋•Œ ์ž์ฃผ ์“ฐ์ด๋Š” ๊ธฐ๋ณธ ์˜์–ด ํŒจํ„ด์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ์ ˆํ•œ ํ‘œํ˜„๊ณผ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์˜ˆ์‹œ๋ฅผ ํ†ตํ•ด ์‹ค์ „ ํ™œ์šฉ๋ฒ•์„ ์•ˆ๋‚ดํ•ฉ๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 3: ํ‘œํ˜„์˜ ๋‰˜์•™์Šค์™€ ์ฃผ์˜ํ•  ์ ์„ ์ƒ์„ธํžˆ ์„ค๋ช…ํ•˜์—ฌ ์˜คํ•ด ์—†์ด ์š”์ฒญํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์„ค๋ช…ํ•ฉ๋‹ˆ๋‹ค. 1. ์ŠคํŽ˜์…œ ๋ฉ”๋‰ด ๋ฌผ์–ด๋ณผ ๋•Œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ๊ธฐ๋ณธ ํŒจํ„ด 1) ์ŠคํŽ˜์…œ ๋ฉ”๋‰ด๋ฅผ ์š”์ฒญํ•˜๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ๊ตฌ์กฐ ์ŠคํŽ˜์…œ ๋ฉ”๋‰ด๋ฅผ ๋ฌผ์–ด๋ณผ ๋•Œ ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์œผ๋กœ ์“ฐ์ด๋Š” ์˜์–ด ๋ฌธ์žฅ์€ "Do you have any specials today?" ํ˜น์€ "Could you tell me about your specials?"์ž…๋‹ˆ๋‹ค. ์ด ํ‘œํ˜„๋“ค์€ ๋ฉ”๋‰ด์— ์˜ค๋Š˜์˜ ํŠน๋ณ„ ์š”๋ฆฌ๊ฐ€ ์žˆ๋Š”์ง€ ๊ฐ„๋‹จํžˆ ํ™•์ธํ•  ์ˆ˜ ์žˆ๊ฒŒ ๋„์™€์ฃผ์ฃ . ๋˜ ๋‹ค๋ฅธ ํ”ํ•œ ํ‘œํ˜„์œผ๋กœ๋Š” "Are there any chef’s specials?"์™€ ๊ฐ™์ด ์…ฐํ”„ ์ถ”์ฒœ ๋ฉ”๋‰ด๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ํŒจํ„ด๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ์งˆ๋ฌธ๋“ค์€ ์ƒ๋Œ€๋ฐฉ์ด ํŠน๋ณ„ํ•œ ๋ฉ”๋‰ด๋ฅผ ์„ค๋ช…ํ•ด ์ฃผ๋„๋ก ์œ ๋„ํ•ฉ๋‹ˆ๋‹ค. 2) ์ถ”๊ฐ€ ์งˆ๋ฌธ์œผ๋กœ ๋ฉ”๋‰ด ์ƒ์„ธ ์ •๋ณด ์–ป๊ธฐ ์ŠคํŽ˜์…œ ์—๋””์…˜ ์š”์ฒญ ํ‘œํ˜„ ๋ชจ์Œ ์ŠคํŽ˜์…œ ๋ฉ”๋‰ด๋ฅผ ํ™•์ธํ•œ ํ›„์—๋Š” "What ingredients are in the special?"์ด๋‚˜ "Is the special spicy?" ๊ฐ™์€ ๊ตฌ์ฒด์ ์ธ ์งˆ๋ฌธ์„ ์ด์–ด๊ฐˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋กœ์จ ์Œ์‹์˜ ์žฌ๋ฃŒ๋‚˜ ๋ง›์— ๋Œ€ํ•ด ๋” ๋ช…ํ™•ํ•œ ์ •๋ณด๋ฅผ ์–ป์„ ์ˆ˜ ์žˆ์–ด์š”. ํŠนํžˆ ์•Œ๋ ˆ๋ฅด๊ธฐ๋‚˜ ๊ฐœ์ธ ์ทจํ–ฅ์— ๋ฏผ๊ฐํ•œ ๊ฒฝ์šฐ, ์ด๋Ÿฐ ์„ธ๋ถ€ ์งˆ๋ฌธ์€ ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. 3) ๊ณต์†ํ•˜๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์š”์ฒญ์„ ์œ„ํ•œ ํ‘œํ˜„ ํŒ ์™ธ๊ตญ ์‹๋‹น์—์„œ ๊ณต์†ํ•œ ํƒœ๋„๋ฅผ ์œ ์ง€ํ•˜๋ ค๋ฉด "Cou...

์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์‹œ ์ž์ฃผ ์“ฐ๋Š” ์˜์–ดํ‘œํ˜„

์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์‹œ ์ž์ฃผ ์“ฐ๋Š” ์˜์–ดํ‘œํ˜„

์–ด๋ฆฐ์ด ์šฉํ’ˆ์„ ๊ตฌ๋งคํ•  ๋•Œ ํ˜„์žฅ์—์„œ ๋ฐ”๋กœ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์‹œ ์ž์ฃผ ์“ฐ๋Š” ์˜์–ดํ‘œํ˜„์€ ๋ถ€๋ชจ์™€ ๋ณดํ˜ธ์ž์—๊ฒŒ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ํ•ด์™ธ ๋งค์žฅ์ด๋‚˜ ์˜จ๋ผ์ธ ์‡ผํ•‘๋ชฐ์—์„œ ๊ฒช๋Š” ์˜์‚ฌ์†Œํ†ต์˜ ์–ด๋ ค์›€์„ ์ค„์ด๊ณ , ํ•„์š”ํ•œ ๋ฌผ๊ฑด์„ ์ •ํ™•ํ•˜๊ฒŒ ์ฐพ๊ธฐ ์œ„ํ•ด ์–ด๋–ค ํ‘œํ˜„๋“ค์ด ์œ ์šฉํ• ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘์— ๊ผญ ํ•„์š”ํ•œ ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„๋กœ ์ž์ฃผ ์“ฐ์ด๋Š” ๋ฌธ์žฅ๊ณผ ๋‹จ์–ด๋ฅผ ๊ตฌ๋ถ„ํ•˜์—ฌ ๊ธฐ์–ตํ•˜๋ฉด ์‹ค์ „์—์„œ ํ™œ์šฉ๋„๊ฐ€ ๋†’๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์ œํ’ˆ ์„ค๋ช…, ์‚ฌ์ด์ฆˆ ๋ฌธ์˜, ์•ˆ์ „ ๊ด€๋ จ ์งˆ๋ฌธ ๋“ฑ ๊ตฌ์ฒด์ ์ธ ํ‘œํ˜„์ด ๊ตฌ๋งค ๊ณผ์ •์„ ์›ํ™œํ•˜๊ฒŒ ๋งŒ๋“ ๋‹ค.

1. ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘์˜ ๊ธฐ๋ณธ ์˜์–ดํ‘œํ˜„๊ณผ ํ•„์ˆ˜ ๋ฌธ์žฅ ํ™œ์šฉ๋ฒ•

1) ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ๊ธฐ๋ณธ ๋‹จ์–ด์™€ ํ‘œํ˜„

์œ ์•„๋ณต, ์žฅ๋‚œ๊ฐ, ์œ ๋ชจ์ฐจ ๋“ฑ ์–ด๋ฆฐ์ด ์šฉํ’ˆ ๊ตฌ๋งค ์‹œ ํ•„์ˆ˜์ ์œผ๋กœ ์•Œ์•„์•ผ ํ•  ์˜์–ด ๋‹จ์–ด๋“ค์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ‘diapers(๊ธฐ์ €๊ท€)’, ‘stroller(์œ ๋ชจ์ฐจ)’, ‘crib(์•„๊ธฐ ์นจ๋Œ€)’ ๋“ฑ์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

์ด ๋‹จ์–ด๋“ค์„ ๋ฏธ๋ฆฌ ์ˆ™์ง€ํ•˜๋ฉด ๋งค์žฅ์—์„œ ์ œํ’ˆ์„ ์ฐพ๊ฑฐ๋‚˜ ์ง์›์—๊ฒŒ ๋ฌธ์˜ํ•  ๋•Œ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ์ œํ’ˆ ํฌ๊ธฐ์™€ ์‚ฌ์ด์ฆˆ ๋ฌธ์˜์— ํ™œ์šฉํ•˜๋Š” ๋ฌธ์žฅ

์–ด๋ฆฐ์ด์šฉ ์˜๋ฅ˜๋‚˜ ์‹ ๋ฐœ์„ ๊ตฌ๋งคํ•  ๋•Œ๋Š” ์‚ฌ์ด์ฆˆ๊ฐ€ ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “What size is this?”(์ด๊ฑฐ ์‚ฌ์ด์ฆˆ๊ฐ€ ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?), “Do you have this in a smaller/larger size?”(์ด๊ฑฐ ๋” ์ž‘๊ฑฐ๋‚˜ ํฐ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ธฐ๋ณธ์ ์œผ๋กœ ์•Œ์•„๋‘๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ ์•„์ด์˜ ์„ฑ์žฅ ์†๋„๋ฅผ ๊ณ ๋ คํ•ด ์‚ฌ์ด์ฆˆ ๊ตํ™˜ ์ •์ฑ…๋„ ํ•จ๊ป˜ ํ™•์ธํ•˜๋Š” ํ‘œํ˜„์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

3) ์•ˆ์ „์„ฑ ๋ฐ ๊ธฐ๋Šฅ ๊ด€๋ จ ์งˆ๋ฌธํ•˜๊ธฐ

์–ด๋ฆฐ์ด ์šฉํ’ˆ์„ ๊ตฌ๋งคํ•  ๋•Œ๋Š” ์•ˆ์ „ ๊ธฐ์ค€๊ณผ ๊ธฐ๋Šฅ๋„ ๊ผผ๊ผผํžˆ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. “Is this product safety certified?”(์ด ์ œํ’ˆ์€ ์•ˆ์ „ ์ธ์ฆ์„ ๋ฐ›์•˜๋‚˜์š”?), “Does it have any choking hazard?”(์‚ผํ‚ฌ ์œ„ํ—˜์ด ์žˆ๋‚˜์š”?) ๋“ฑ์˜ ์งˆ๋ฌธ์€ ์•„์ด์˜ ์•ˆ์ „์„ ๋ณด์žฅํ•˜๋Š” ๋ฐ ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์งˆ๋ฌธ์€ ์ œํ’ˆ ์„ค๋ช…์„œ๋‚˜ ๋งค์žฅ ์ง์›์—๊ฒŒ ์ง์ ‘ ํ™•์ธํ•  ๋•Œ ๊ผญ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2. ์ƒํ™ฉ๋ณ„ ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์˜์–ดํ‘œํ˜„๊ณผ ์‹ค์ „ ํ™œ์šฉ ํŒ

1) ๋งค์žฅ ์ง์›๊ณผ ๋Œ€ํ™”ํ•  ๋•Œ ์œ ์šฉํ•œ ๋ฌธ์žฅ

์ง์›์—๊ฒŒ ์ œํ’ˆ ์œ„์น˜๋ฅผ ๋ฌป๊ฑฐ๋‚˜ ์ถ”์ฒœ์„ ๋ฐ›์„ ๋•Œ ์“ธ ์ˆ˜ ์žˆ๋Š” ํ‘œํ˜„๋“ค์ด ์žˆ์Šต๋‹ˆ๋‹ค. “Could you help me find the baby formula section?”(๋ถ„์œ  ์ฝ”๋„ˆ๋ฅผ ์ฐพ๋Š” ๋ฐ ๋„์™€์ฃผ์‹œ๊ฒ ์–ด์š”?), “What do you recommend for a 2-year-old?”(2์‚ด ์•„์ด์—๊ฒŒ ์ถ”์ฒœํ•  ๋งŒํ•œ ์ œํ’ˆ์ด ์žˆ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์งˆ๋ฌธ์„ ํ†ตํ•ด ์›ํ•˜๋Š” ์ œํ’ˆ์„ ์‰ฝ๊ฒŒ ์ฐพ์„ ์ˆ˜ ์žˆ์œผ๋ฉฐ, ๊ตฌ๋งค ๊ฒฐ์ •์—๋„ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ์˜จ๋ผ์ธ ์‡ผํ•‘๋ชฐ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„

์˜จ๋ผ์ธ ์‡ผํ•‘ ์‹œ์—๋Š” ์ œํ’ˆ ๋ฆฌ๋ทฐ์™€ ๋ฐฐ์†ก ๊ด€๋ จ ๋ฌธ์žฅ์„ ์ž˜ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Is this item eligible for free shipping?”(์ด ์ƒํ’ˆ ๋ฌด๋ฃŒ ๋ฐฐ์†ก ๋˜๋‚˜์š”?), “Can I return it if it doesn’t fit?”(๋งž์ง€ ์•Š์œผ๋ฉด ๋ฐ˜ํ’ˆํ•  ์ˆ˜ ์žˆ๋‚˜์š”?) ๋“ฑ์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ‘œํ˜„์„ ์•Œ๋ฉด ํ•ด์™ธ ์‚ฌ์ดํŠธ์—์„œ๋„ ์•ˆ์ „ํ•˜๊ณ  ํŽธ๋ฆฌํ•˜๊ฒŒ ์‡ผํ•‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ์‚ฌ์šฉ ๊ฐ€๋Šฅํ•œ ํ•ด๊ฒฐ ์š”์ฒญ ๋ฌธ์žฅ

์ œํ’ˆ์— ๋ฌธ์ œ๊ฐ€ ์žˆ๊ฑฐ๋‚˜ ๊ตํ™˜์ด ํ•„์š”ํ•  ๋•Œ๋Š” “I received a damaged item.”(์ƒํ’ˆ์ด ์†์ƒ๋˜์–ด ๋„์ฐฉํ–ˆ์–ด์š”), “Can I exchange this for a different color/size?”(๋‹ค๋ฅธ ์ƒ‰์ƒ/์‚ฌ์ด์ฆˆ๋กœ ๊ตํ™˜ํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ฉ๋‹ˆ๋‹ค.

๋ช…ํ™•ํ•œ ์š”์ฒญ์„ ํ†ตํ•ด ์›ํ™œํ•œ ๊ณ ๊ฐ ์„œ๋น„์Šค๋ฅผ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ƒํ™ฉ๋ณ„ ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์˜์–ดํ‘œํ˜„ ์ •๋ฆฌ

  • ๊ธฐ๋ณธ ๋‹จ์–ด์™€ ํ‘œํ˜„: diapers, stroller, crib ๋“ฑ
  • ์‚ฌ์ด์ฆˆ ๋ฌธ์˜: What size is this?, Do you have this in a smaller size?
  • ์•ˆ์ „์„ฑ ์งˆ๋ฌธ: Is this product safety certified?, Does it have choking hazard?
  • ๋งค์žฅ ๋ฌธ์˜: Could you help me find…, What do you recommend…?
  • ์˜จ๋ผ์ธ ์‡ผํ•‘: Is this eligible for free shipping?, Can I return it if…?
  • ๋ฌธ์ œ ํ•ด๊ฒฐ: I received a damaged item., Can I exchange this for…?
ํ‘œํ˜„ ์œ ํ˜• ์˜ˆ๋ฌธ ์šฉ๋„ ํ™œ์šฉ ์ƒํ™ฉ
๊ธฐ๋ณธ ๋‹จ์–ด diapers, stroller, crib ์ œํ’ˆ๋ช… ์ธ์ง€ ๋งค์žฅ ๋ฐฉ๋ฌธ, ๊ฒ€์ƒ‰ ์‹œ
์‚ฌ์ด์ฆˆ ๋ฌธ์˜ What size is this? ์‚ฌ์ด์ฆˆ ํ™•์ธ ์˜๋ฅ˜, ์‹ ๋ฐœ ๊ตฌ๋งค
์•ˆ์ „์„ฑ ์งˆ๋ฌธ Is this product safety certified? ์•ˆ์ „ ์ธ์ฆ ํ™•์ธ ์žฅ๋‚œ๊ฐ, ์œ ์•„์šฉํ’ˆ ๊ตฌ๋งค
๋ฌธ์ œ ํ•ด๊ฒฐ I received a damaged item. ๊ตํ™˜/ํ™˜๋ถˆ ์š”์ฒญ ์ œํ’ˆ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ด ํ‘œํ˜„๋“ค์„ ๋”์šฑ ๊ตฌ์ฒด์ ์ธ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์˜ˆ๋ฌธ๊ณผ ํ•จ๊ป˜ ์‹ค์ „์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ํ™œ์šฉํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ์‹ค์ œ ๊ตฌ๋งค ๊ฒฝํ—˜๋‹ด: ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์‹œ ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ์˜ ํšจ๊ณผ์™€ ํ˜„์‹ค

1) ํ•ด์™ธ ๋งค์žฅ์—์„œ ์ง์ ‘ ๊ฒฝํ—˜ํ•œ ์˜์‚ฌ์†Œํ†ต ์„ฑ๊ณต ์‚ฌ๋ก€

ํ•œ ๋ถ€๋ชจ๋Š” ํ•ด์™ธ ์—ฌํ–‰ ์ค‘ ํ˜„์ง€ ๋งค์žฅ์—์„œ ์œ ์•„๋ณต์„ ๊ตฌ๋งคํ•˜๋ฉด์„œ “Do you have this in a smaller size?”๋ผ๋Š” ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ด ์•„์ด์—๊ฒŒ ๋”ฑ ๋งž๋Š” ์˜ท์„ ์‰ฝ๊ฒŒ ์ฐพ์•˜์Šต๋‹ˆ๋‹ค. ๋งค์žฅ ์ง์›์ด ์นœ์ ˆํ•˜๊ฒŒ ์‚ฌ์ด์ฆˆ ์˜ต์…˜์„ ๋ณด์—ฌ์ฃผ์–ด ์‹œ๊ฐ„ ์ ˆ์•ฝ๊ณผ ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‡ผํ•‘ ๊ฒฝํ—˜์„ ์–ป์€ ์‚ฌ๋ก€์ž…๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„์€ ํ˜„์žฅ ๋Œ€ํ™”์— ํฐ ๋„์›€์ด ๋˜๋ฉฐ, ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์ค„์—ฌ์ค๋‹ˆ๋‹ค.

2) ์˜จ๋ผ์ธ ์‡ผํ•‘ ํ›„ ๋ฆฌ๋ทฐ ๋ถ„์„๊ณผ ๋ฐฐ์†ก ๋ฌธ์˜ ํ™œ์šฉ

์˜จ๋ผ์ธ ๊ตฌ๋งค ์‹œ “Is this item eligible for free shipping?”์™€ ๊ฐ™์€ ์งˆ๋ฌธ์„ ํ†ตํ•ด ๋น„์šฉ ๋ถ€๋‹ด์„ ์ค„์ธ ์‚ฌ๋ก€๋„ ๋งŽ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ํ•ด์™ธ ์ง๊ตฌ์—์„œ๋Š” ๋ฐฐ์†ก ์ •์ฑ…์„ ์ •ํ™•ํžˆ ํŒŒ์•…ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, “Can I return it if it doesn’t fit?”๋ฅผ ํ™•์ธํ•ด ๋ฐ˜ํ’ˆ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๋ฏธ๋ฆฌ ์•Œ์•„๋‘๋ฉด ๊ตฌ๋งค ํ›„ ๋ถˆํŽธํ•จ์„ ํฌ๊ฒŒ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์‹ค์ œ ์‚ฌ์šฉ ํ›„๊ธฐ์—์„œ๋„ ๋ฐฐ์†ก ์ง€์—ฐ์ด๋‚˜ ๋ฐ˜ํ’ˆ ์ ˆ์ฐจ๋ฅผ ๋ช…ํ™•ํžˆ ์•Œ๊ณ  ๋Œ€์‘ํ•œ ๊ณ ๊ฐ ๋งŒ์กฑ๋„๊ฐ€ ๋†’์•˜์Šต๋‹ˆ๋‹ค.

3) ์ œํ’ˆ ์•ˆ์ „์„ฑ ํ™•์ธ๊ณผ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๋Œ€์ฒ˜ ๊ฒฝํ—˜

์–ด๋ฆฐ์ด ์žฅ๋‚œ๊ฐ์„ ๊ตฌ๋งคํ•  ๋•Œ “Is this product safety certified?”๋ผ๋Š” ์งˆ๋ฌธ์€ ์†Œ๋น„์ž ๋ณดํ˜ธ์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค. ํ•œ ๋ถ€๋ชจ๋Š” ์ด ์งˆ๋ฌธ ๋•๋ถ„์— ๋น„์ธ์ฆ ์ œํ’ˆ์„ ํ”ผํ•˜๊ณ , ์•„์ด์˜ ์•ˆ์ „์„ ์ง€ํ‚ฌ ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ, “I received a damaged item.”์„ ๋ฐ”๋กœ ์ „๋‹ฌํ•ด ์‹ ์†ํ•œ ๊ตํ™˜ ์ ˆ์ฐจ๋ฅผ ๋ฐŸ์€ ๊ฒฝํ—˜๋‹ด์€ ๊ตฌ๋งค ํ›„ ๋ฌธ์ œ๋ฅผ ์ตœ์†Œํ™”ํ•˜๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ์ •ํ™•ํ•œ ํ‘œํ˜„์€ ๊ณ ๊ฐ ์„œ๋น„์Šค์˜ ์›ํ™œํ•œ ์ง„ํ–‰์„ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ/์ฃผ์˜์‚ฌํ•ญ A: ๋งค์žฅ ๋ฐฉ๋ฌธ ์ „ ํ•„์š”ํ•œ ๋‹จ์–ด์™€ ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•˜์—ฌ ์‹ค์ „์—์„œ ๋‹นํ™ฉํ•˜์ง€ ๋ง ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ/์ฃผ์˜์‚ฌํ•ญ B: ์˜จ๋ผ์ธ ์‡ผํ•‘ ์‹œ ๋ฐฐ์†ก ๋ฐ ๋ฐ˜ํ’ˆ ์ •์ฑ…์„ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด ๋ถˆํ•„์š”ํ•œ ๋น„์šฉ๊ณผ ์‹œ๊ฐ„์„ ์ค„์ผ ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ/์ฃผ์˜์‚ฌํ•ญ C: ์•ˆ์ „ ์ธ์ฆ ์—ฌ๋ถ€ ๋“ฑ ์–ด๋ฆฐ์ด ์•ˆ์ „ ๊ด€๋ จ ์งˆ๋ฌธ์€ ๊ผญ ํ™•์ธํ•˜์—ฌ ์•„์ด ๊ฑด๊ฐ•์„ ์šฐ์„ ์‹œํ•  ๊ฒƒ
์š”์†Œ ํ˜„์žฅ ์‡ผํ•‘ ์˜จ๋ผ์ธ ์‡ผํ•‘ ๊ฒฐ๊ณผ ๋ฐ ๋งŒ์กฑ๋„
์˜์‚ฌ์†Œํ†ต ํŽธ์˜์„ฑ ์ง์›๊ณผ ์ง์ ‘ ๋Œ€ํ™”, ์ฆ‰๊ฐ์  ๋ฌธ์˜ ๊ฐ€๋Šฅ ๋ฆฌ๋ทฐ ๋ฐ FAQ ํ™œ์šฉ, ๋ฐฐ์†ก ๋ฌธ์˜ ์ค‘์š” ํ˜„์žฅ 90%, ์˜จ๋ผ์ธ 85% ๋งŒ์กฑ๋„
๋ฌธ์ œ ํ•ด๊ฒฐ ์†๋„ ์ฆ‰์‹œ ๊ตํ™˜/ํ™˜๋ถˆ ์ƒ๋‹ด ๊ฐ€๋Šฅ ๊ณ ๊ฐ์„ผํ„ฐ ์—ฐ๋ฝ ๋ฐ ๋ฐ˜ํ’ˆ ์ ˆ์ฐจ ํ•„์š” ํ˜„์žฅ 95%, ์˜จ๋ผ์ธ 80% ์‹ ์† ์ฒ˜๋ฆฌ
์ œํ’ˆ ์•ˆ์ „์„ฑ ํ™•์ธ ์ง์ ‘ ์ œํ’ˆ ํ™•์ธ ๋ฐ ์ง์› ์งˆ๋ฌธ ๊ฐ€๋Šฅ ์ œํ’ˆ ์„ค๋ช… ๋ฐ ๋ฆฌ๋ทฐ ์ค‘์‹ฌ ํ™•์ธ ํ˜„์žฅ 98%, ์˜จ๋ผ์ธ 90% ์‹ ๋ขฐ๋„
๋น„์šฉ ํšจ์œจ์„ฑ ์ง์ ‘ ๋ณด๊ณ  ์„ ํƒ, ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๊ฐ€๋Šฅ ๋ฌด๋ฃŒ ๋ฐฐ์†ก, ํ• ์ธ ์ฟ ํฐ ํ™œ์šฉ ๊ฐ€๋Šฅ ํ˜„์žฅ 85%, ์˜จ๋ผ์ธ 90% ๋น„์šฉ ์ ˆ๊ฐ

4. ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ๊ณผ ์ถ”์ฒœ: ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ์ „๋žต

1) ์–ธ์–ด ์ „๋ฌธ๊ฐ€๊ฐ€ ์ถ”์ฒœํ•˜๋Š” ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„ ํ•™์Šต๋ฒ•

์–ธ์–ด ๊ต์œก ์ „๋ฌธ๊ฐ€๋“ค์€ ๋‹จ์–ด ์•”๊ธฐ๋ณด๋‹ค๋Š” ์ƒํ™ฉ๋ณ„ ๋ฌธ์žฅ ์•”๊ธฐ๋ฅผ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Does it have any choking hazard?” ๊ฐ™์€ ๊ตฌ์ฒด์  ์งˆ๋ฌธ์„ ๋ฐ˜๋ณต ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฐœ์Œ๊ณผ ์–ต์–‘์— ์‹ ๊ฒฝ ์จ์„œ ํ˜„์žฅ ๋Œ€ํ™” ์‹œ ์˜์‚ฌ ์ „๋‹ฌ๋ ฅ์„ ๋†’์ด๋Š” ๋…ธ๋ ฅ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ์‡ผํ•‘ ์ „๋ฌธ๊ฐ€๊ฐ€ ์ œ์•ˆํ•˜๋Š” ๊ตฌ๋งค ์ „ ํ™•์ธ ์‚ฌํ•ญ๊ณผ ์งˆ๋ฌธ ๋ฆฌ์ŠคํŠธ

์‡ผํ•‘ ์ „๋ฌธ๊ฐ€๋“ค์€ ์•„์ด์˜ ์—ฐ๋ น๊ณผ ๋ฐœ๋‹ฌ ๋‹จ๊ณ„์— ๋งž์ถ˜ ์ œํ’ˆ ์„ ํƒ์ด ๊ฐ€์žฅ ์ค‘์š”ํ•˜๋‹ค๊ณ  ๊ฐ•์กฐํ•ฉ๋‹ˆ๋‹ค. “What do you recommend for a 2-year-old?” ๊ฐ™์€ ๋ฌธ์žฅ์„ ํ™œ์šฉํ•ด ์ „๋ฌธ๊ฐ€ ์˜๊ฒฌ์„ ๊ตฌํ•˜๋Š” ๊ฒƒ์ด ์ข‹์€ ์ „๋žต์ž…๋‹ˆ๋‹ค.

์ œํ’ˆ์˜ ์›์‚ฐ์ง€, ์žฌ์งˆ, ์•ˆ์ „ ์ธ์ฆ ์—ฌ๋ถ€, ๊ตํ™˜ ๋ฐ ํ™˜๋ถˆ ์ •์ฑ… ์งˆ๋ฌธ๋„ ๋ฐ˜๋“œ์‹œ ํฌํ•จ์‹œ์ผœ์•ผ ํ•ฉ๋‹ˆ๋‹ค.

3) ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฌธํ™”์  ํŒ

ํ•ด์™ธ ๋งค์žฅ์—์„œ๋Š” ๊ฐ„๋‹จํ•œ ์ธ์‚ฌ ํ‘œํ˜„๊ณผ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ๋ง๋ถ™์ด๋ฉด ์ง์›๊ณผ์˜ ์นœ๋ฐ€๋„๊ฐ€ ๋†’์•„์ ธ ๋” ์นœ์ ˆํ•œ ์„œ๋น„์Šค๋ฅผ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Thank you for your help.”๋Š” ๊ธฐ๋ณธ ์˜ˆ์˜์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฌธํ™” ์ฐจ์ด๋กœ ์ธํ•œ ์˜คํ•ด๋ฅผ ์ค„์ด๊ธฐ ์œ„ํ•ด “Could you please explain this feature?”์ฒ˜๋Ÿผ ๋ถ€๋“œ๋Ÿฌ์šด ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•ด์ง‘๋‹ˆ๋‹ค.

5. ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์‹œ ํ”ํžˆ ๊ฒช๋Š” ์‹ค์ˆ˜์™€ ํ”ผํ•˜๋Š” ๋ฐฉ๋ฒ•

1) ์‚ฌ์ด์ฆˆ ๋ฌธ์˜ ์‹œ ๊ตฌ์ฒด์„ฑ ๋ถ€์กฑ์œผ๋กœ ์ธํ•œ ๊ตํ™˜ ์‚ฌ๋ก€

๋งŽ์€ ์†Œ๋น„์ž๊ฐ€ “What size is this?”๋ผ๋Š” ์งˆ๋ฌธ๋งŒ ํ•˜๊ณ  ์•„์ด์˜ ๊ตฌ์ฒด์ ์ธ ์‹ ์ฒด ์น˜์ˆ˜๋ฅผ ์„ค๋ช…ํ•˜์ง€ ์•Š์•„ ๋ถ€์ ํ•ฉํ•œ ์ œํ’ˆ์„ ๊ตฌ๋งคํ•˜๋Š” ์‚ฌ๋ก€๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ “My child’s height is 90cm. Do you have this size?”์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์ธ ์ •๋ณด๋ฅผ ํ•จ๊ป˜ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์ด ๊ตํ™˜์„ ์ค„์ด๋Š” ํšจ๊ณผ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

2) ์•ˆ์ „์„ฑ ์งˆ๋ฌธ ์†Œํ™€๋กœ ์ธํ•œ ๋ฌธ์ œ ๋ฐœ์ƒ ์‚ฌ๋ก€

์•„์ด์˜ ์•ˆ์ „์„ ์œ„ํ•œ ์งˆ๋ฌธ์„ ์ƒ๋žตํ•˜๊ฑฐ๋‚˜ ๋ชจํ˜ธํ•˜๊ฒŒ ๋ฌธ์˜ํ•˜๋ฉด ์œ„ํ—˜ํ•œ ์ œํ’ˆ์„ ๊ตฌ๋งคํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฐ˜๋“œ์‹œ “Is this product safety certified?”์™€ “Has it passed the latest safety standards?”๋ฅผ ํฌํ•จํ•œ ์งˆ๋ฌธ์„ ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์งˆ๋ฌธ์€ ์ œํ’ˆ ์„ ํƒ์—์„œ ํ•„์ˆ˜์ ์ธ ๋‹จ๊ณ„์ž„์„ ์žŠ์ง€ ๋ง์•„์•ผ ํ•ฉ๋‹ˆ๋‹ค.

3) ์˜จ๋ผ์ธ ๊ตฌ๋งค ์‹œ ๋ฐฐ์†ก ๊ธฐ๊ฐ„๊ณผ ๋ฐ˜ํ’ˆ ์ •์ฑ… ๋ฏธํ™•์ธ ๋ฌธ์ œ

๋ฐฐ์†ก ๊ธฐ๊ฐ„์„ ํ™•์ธํ•˜์ง€ ์•Š๊ณ  ๊ธ‰ํ•˜๊ฒŒ ๊ตฌ๋งคํ•˜๋ฉด ์˜ˆ์ƒ ์™ธ๋กœ ๊ธด ๋ฐฐ์†ก ์‹œ๊ฐ„์œผ๋กœ ๊ณค๋ž€์„ ๊ฒช๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. “How long is the estimated delivery time?”๊ณผ “What is the return policy?”๋ฅผ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜์„ธ์š”.

์ด๋Ÿฌํ•œ ์งˆ๋ฌธ๋“ค์€ ์‡ผํ•‘ ๊ฒฝํ—˜ ์ „๋ฐ˜์˜ ๋งŒ์กฑ๋„๋ฅผ ๋†’์ด๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ/์ฃผ์˜์‚ฌํ•ญ A: ์‚ฌ์ด์ฆˆ ๋ฌธ์˜ ์‹œ ์•„์ด ์‹ ์ฒด ์น˜์ˆ˜๋ฅผ ๊ตฌ์ฒด์ ์œผ๋กœ ์•Œ๋ ค ์ •ํ™•ํ•œ ์ œํ’ˆ ์„ ํƒ์„ ์œ ๋„ํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ/์ฃผ์˜์‚ฌํ•ญ B: ์•ˆ์ „์„ฑ ์งˆ๋ฌธ์„ ๋ฐ˜๋“œ์‹œ ํฌํ•จํ•ด ์•„์ด ๊ฑด๊ฐ•๊ณผ ์•ˆ์ „์„ ์ตœ์šฐ์„ ์œผ๋กœ ๊ณ ๋ คํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ/์ฃผ์˜์‚ฌํ•ญ C: ์˜จ๋ผ์ธ ๊ตฌ๋งค ์‹œ ๋ฐฐ์†ก ๊ธฐ๊ฐ„๊ณผ ๋ฐ˜ํ’ˆ ์ •์ฑ…์„ ๋ฐ˜๋“œ์‹œ ๊ผผ๊ผผํžˆ ํ™•์ธํ•  ๊ฒƒ

6. ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘ ์˜์–ดํ‘œํ˜„์˜ ๋ฏธ๋ž˜ ๋™ํ–ฅ๊ณผ ๊ธฐ์ˆ ์  ๋ฐœ์ „

1) AI ๋ฒˆ์—ญ๊ธฐ์™€ ์•ฑ์˜ ๋ฐœ์ „์ด ์‡ผํ•‘ ์˜์–ด ์˜์‚ฌ์†Œํ†ต์— ๋ฏธ์น˜๋Š” ์˜ํ–ฅ

์ตœ๊ทผ AI ๋ฒˆ์—ญ ์•ฑ์€ ์‹ค์‹œ๊ฐ„ ์Œ์„ฑ ๋ฒˆ์—ญ ๊ธฐ๋Šฅ์ด ๊ฐ•ํ™”๋˜์–ด ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ์–ธ์–ด ์žฅ๋ฒฝ์„ ํฌ๊ฒŒ ๋‚ฎ์ถ”๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Google Translate”๋‚˜ “Papago” ๊ฐ™์€ ์•ฑ์€ ํ˜„์žฅ ๋Œ€ํ™”์—์„œ ๋ฐ”๋กœ ๋ฌธ์žฅ์„ ๋ฒˆ์—ญํ•ด์ฃผ์–ด ํŽธ๋ฆฌํ•จ์„ ๋”ํ•ฉ๋‹ˆ๋‹ค.

ํ•˜์ง€๋งŒ ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„์„ ์•Œ๊ณ  ์žˆ์œผ๋ฉด ์•ฑ ์‚ฌ์šฉ ์‹œ์—๋„ ๋”์šฑ ์ •ํ™•ํ•˜๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ด์ง‘๋‹ˆ๋‹ค.

2) ์ฆ๊ฐ•ํ˜„์‹ค(AR) ๊ธฐ์ˆ ์„ ํ™œ์šฉํ•œ ์ œํ’ˆ ์ •๋ณด ์ œ๊ณต ์„œ๋น„์Šค

AR ๊ธฐ์ˆ ์„ ํ™œ์šฉํ•ด ์Šค๋งˆํŠธํฐ ์นด๋ฉ”๋ผ๋กœ ์ œํ’ˆ์„ ๋น„์ถ”๋ฉด ์ž๋™์œผ๋กœ ์‚ฌ์ด์ฆˆ, ์•ˆ์ „ ์ธ์ฆ, ์‚ฌ์šฉ ํ›„๊ธฐ ๋“ฑ์„ ๋ณด์—ฌ์ฃผ๋Š” ์„œ๋น„์Šค๊ฐ€ ์ ์ฐจ ๋„์ž…๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘์˜ ํšจ์œจ์„ฑ๊ณผ ์‹ ๋ขฐ๋„๋ฅผ ๋†’์ด๋Š” ์ค‘์š”ํ•œ ๊ธฐ์ˆ  ํ˜์‹ ์ž…๋‹ˆ๋‹ค.

ํ–ฅํ›„ ์˜์–ด ํ‘œํ˜„๊ณผ ๊ฒฐํ•ฉํ•œ ์ธํ„ฐ๋ž™ํ‹ฐ๋ธŒ ์‡ผํ•‘ ๊ฒฝํ—˜์ด ๊ธฐ๋Œ€๋ฉ๋‹ˆ๋‹ค.

3) ๋งž์ถคํ˜• ์˜์–ด ํ•™์Šต ์ฝ˜ํ…์ธ ์™€ ์‡ผํ•‘ ์—ฐ๊ณ„ ํ”Œ๋žซํผ์˜ ๋“ฑ์žฅ

์–ด๋ฆฐ์ด ์šฉํ’ˆ ์‡ผํ•‘์— ํŠนํ™”๋œ ์˜์–ด ํ•™์Šต ์•ฑ๊ณผ ์˜จ๋ผ์ธ ๊ฐ•์˜๊ฐ€ ๋Š˜์–ด๋‚˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ‘Baby Products English’ ๊ฐ™์€ ์ฝ”์Šค๋Š” ์‹ค์ „์—์„œ ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ๊ณผ ๋‹จ์–ด๋ฅผ ์ƒํ™ฉ๋ณ„๋กœ ๊ฐ€๋ฅด์ณ ์‡ผํ•‘ ์‹œ ์ž์‹ ๊ฐ์„ ๋†’์—ฌ์ค๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ํ”Œ๋žซํผ์€ ๋ถ€๋ชจ๋“ค์˜ ํ•ด์™ธ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ํฌ๊ฒŒ ํ–ฅ์ƒ์‹œํ‚ค๋Š” ์—ญํ• ์„ ํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์–ด๋ฆฐ์ด ์šฉํ’ˆ ๊ตฌ๋งค ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
A. ์ œํ’ˆ๋ช…(์˜ˆ: diapers, stroller), ์‚ฌ์ด์ฆˆ ๋ฌธ์˜ ๋ฌธ์žฅ(“What size is this?”, “Do you have a smaller size?”), ์•ˆ์ „์„ฑ ์งˆ๋ฌธ(“Is this product safety certified?”, “Does it have choking hazard?”), ๊ทธ๋ฆฌ๊ณ  ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ํ‘œํ˜„(“I received a damaged item.”)์ด ๊ธฐ๋ณธ์ด๋ฉฐ, ์ƒํ™ฉ์— ๋”ฐ๋ผ ๋งค์žฅ ์œ„์น˜ ๋ฌธ์˜๋‚˜ ์ถ”์ฒœ ์š”์ฒญ ๋ฌธ์žฅ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ํ•ด์™ธ ๋งค์žฅ์—์„œ ์˜์–ด๊ฐ€ ์„œํˆด๋Ÿฌ๋„ ์–ด๋–ป๊ฒŒ ์‡ผํ•‘ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
A. ๊ฐ„๋‹จํ•œ ํ•ต์‹ฌ ๋ฌธ์žฅ๊ณผ ๋‹จ์–ด๋ฅผ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•˜๊ณ , ์Šค๋งˆํŠธํฐ ๋ฒˆ์—ญ ์•ฑ์„ ๋ณ‘ํ–‰ํ•˜๋ฉด ์˜์‚ฌ์†Œํ†ต์ด ํ•œ๊ฒฐ ์ˆ˜์›”ํ•ด์ง‘๋‹ˆ๋‹ค. ๋˜ํ•œ, ์›ƒ๋Š” ์–ผ๊ตด๊ณผ ๊ฐ„๋‹จํ•œ ์ œ์Šค์ฒ˜๋กœ ์˜๋„๋ฅผ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ๋„ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ์˜จ๋ผ์ธ ์‡ผํ•‘ ์‹œ ๋ฐ˜ํ’ˆ ์ •์ฑ…์„ ์–ด๋–ป๊ฒŒ ์ •ํ™•ํžˆ ํ™•์ธํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
A. ์ œํ’ˆ ์ƒ์„ธ ํŽ˜์ด์ง€์™€ ํŒ๋งค์ž์˜ ‘Return Policy’ ์„น์…˜์„ ๊ผผ๊ผผํžˆ ์ฝ๊ณ , ๊ถ๊ธˆํ•œ ์ ์€ ‘Can I return it if it doesn’t fit?’ ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋ฐฐ์†ก ๊ธฐ๊ฐ„๊ณผ ๋น„์šฉ๋„ ํ•จ๊ป˜ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
Q. ์•ˆ์ „ ์ธ์ฆ์— ๋Œ€ํ•ด ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ๋˜๋‚˜์š”?
A. “Is this product safety certified?” ๋˜๋Š” “Has it passed the latest safety standards?”์™€ ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ๋ฌผ์–ด๋ณด์„ธ์š”. ์ธ์ฆ ๋งˆํฌ๋‚˜ ์ฆ๋ช…์„œ๋ฅผ ๋งค์žฅ ์ง์›์—๊ฒŒ ์ง์ ‘ ๋ณด์—ฌ๋‹ฌ๋ผ๊ณ  ์š”์ฒญํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์•„์ด์˜ ์‚ฌ์ด์ฆˆ๋ฅผ ์ •ํ™•ํžˆ ์ „๋‹ฌํ•˜๋ ค๋ฉด ์–ด๋–ป๊ฒŒ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ข‹๋‚˜์š”?
A. ์•„์ด์˜ ํ‚ค, ๋ชธ๋ฌด๊ฒŒ, ์‹ ๋ฐœ ์‚ฌ์ด์ฆˆ ๋“ฑ ๊ตฌ์ฒด์ ์ธ ์ˆ˜์น˜๋ฅผ ํฌํ•จํ•ด “My child is 90cm tall and weighs 12kg. Do you have this in that size?”์ฒ˜๋Ÿผ ๋งํ•˜๋ฉด ์ •ํ™•ํ•œ ์‚ฌ์ด์ฆˆ ์ถ”์ฒœ์„ ๋ฐ›๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

ํฌ๋ฆฌ์—์ดํ„ฐ ์ง€๋ง์ƒ์ด ๋งํ•˜๊ธฐ ์‹ค๋ ฅ ํ‚ค์šฐ๋Š” ๋ฃจํ‹ด

์Šคํ”ฝ ๊ตฌ๋… ์ „ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋Šฅ๋ณ„ ๊ฐ€๊ฒฉ ์ฐจ์ด

์˜คํ”ฝ IH~AL ์‹ค๋ ฅ์ž๋“ค์ด ์ž์ฃผ ์“ฐ๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„ ๋ชจ์Œ