“Is tax included?” ์„ธ๊ธˆ ๋ฌธ์˜ ์‡ผํ•‘ ์˜์–ด

์ด๋ฏธ์ง€
ํ•ด์™ธ ์‡ผํ•‘์ด๋‚˜ ํ•ด์™ธ์—ฌํ–‰ ์ค‘ ๊ฐ€๊ฒฉํ‘œ์— ์ ํžŒ ๊ธˆ์•ก์ด ์„ธ๊ธˆ์„ ํฌํ•จํ•˜๋Š”์ง€ ๊ถ๊ธˆํ•œ ์  ์žˆ๋‚˜์š”? “Is tax included?” ์„ธ๊ธˆ ๋ฌธ์˜ ์‡ผํ•‘ ์˜์–ด ๋Š” ๊ผญ ์•Œ์•„๋‘ฌ์•ผ ํ•  ํ•„์ˆ˜ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์ด ๊ธ€์—์„œ๋Š” ์„ธ๊ธˆ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋ฌป๊ณ  ์ดํ•ดํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์ง‘์ค‘์ ์œผ๋กœ ๋‹ค๋ฃน๋‹ˆ๋‹ค. ๊ณผ์—ฐ ์–ธ์ œ ์–ด๋–ป๊ฒŒ ์งˆ๋ฌธํ•ด์•ผ ํ• ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ‘Is tax included?’ ํ‘œํ˜„์˜ ์ •ํ™•ํ•œ ์˜๋ฏธ์™€ ์‚ฌ์šฉ ์ƒํ™ฉ ํ•ต์‹ฌ ์š”์•ฝ 2: ์„ธ๊ธˆ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ•˜๋Š” ๋‹ค์–‘ํ•œ ์‡ผํ•‘ ์˜์–ด ์งˆ๋ฌธ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ํ˜„์ง€ ์„ธ๊ธˆ ์ •์ฑ…๊ณผ ์‡ผํ•‘ ์‹œ ์ฃผ์˜ํ•  ์  1. ‘Is tax included?’์˜ ์˜๋ฏธ์™€ ์„ธ๊ธˆ ๋ฌธ์˜ ์‹œ ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„๋ฒ• 1) ‘Is tax included?’์˜ ์ •ํ™•ํ•œ ๋œป๊ณผ ๊ธฐ๋ณธ ์‚ฌ์šฉ๋ฒ• ‘Is tax included?’๋Š” ‘์„ธ๊ธˆ์ด ํฌํ•จ๋˜์–ด ์žˆ๋‚˜์š”?’๋ผ๋Š” ๋œป์œผ๋กœ, ๊ฐ€๊ฒฉํ‘œ์— ํ‘œ์‹œ๋œ ๊ธˆ์•ก์— ์„ธ๊ธˆ์ด ํฌํ•จ๋˜์—ˆ๋Š”์ง€ ํ™•์ธํ•  ๋•Œ ์‚ฌ์šฉํ•˜๋Š” ํ•ต์‹ฌ ๋ฌธ์žฅ์ž…๋‹ˆ๋‹ค. ํ•ด์™ธ ๋งค์žฅ์ด๋‚˜ ์˜จ๋ผ์ธ ์‡ผํ•‘๋ชฐ์—์„œ ๋ช…ํ™•ํ•˜์ง€ ์•Š์€ ๊ฐ€๊ฒฉ ์ •๋ณด๋ฅผ ํ™•์ธํ•  ๋•Œ ๊ผญ ํ•„์š”ํ•œ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๊ฐ„๊ฒฐํ•˜์ง€๋งŒ, ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ํ™•์‹คํ•˜๊ฒŒ ๊ถ๊ธˆํ•œ ์ ์„ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 2) ์„ธ๊ธˆ ๋ฌธ์˜ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ๋‹ค์–‘ํ•œ ์งˆ๋ฌธ ํŒจํ„ด ๋ฉด์ ‘์žฅ์—์„œ ์˜์–ด๋กœ ์งˆ๋ฌธ๋ฐ›์œผ๋ฉด? 3์ดˆ๋งŒ์— ๋Œ€์ฒ˜ํ•˜๋Š” ๋ฒ• ‘Is tax included?’ ์™ธ์—๋„ ‘Does the price include tax?’ ๋˜๋Š” ‘Is VAT included in the price?’์™€ ๊ฐ™์ด ์„ธ๊ธˆ ์ข…๋ฅ˜์™€ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ๋ช…ํ™•ํ•˜๊ฒŒ ๋ฌป๋Š” ํ‘œํ˜„๋“ค์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ƒํ™ฉ์— ๋”ฐ๋ผ ‘Are taxes included in this price?’ ํ˜น์€ ‘Do I have to pay tax separately?’ ๊ฐ™์€ ๋ฌธ์žฅ๋„ ์ž์ฃผ ์‚ฌ์šฉ๋˜๋ฏ€๋กœ, ์—ฌ๋Ÿฌ ํ‘œํ˜„์„ ์ตํ˜€๋‘๋ฉด ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ์œ ์—ฐํ•˜๊ฒŒ ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ์ƒํ™ฉ๋ณ„ ์„ธ๊ธˆ ๋ฌธ์˜ ํŒ๊ณผ ๊ณ ๊ฐ ์‘๋Œ€ ์‹œ ์ฃผ์˜์  ๋งค์žฅ ์ง์›์ด๋‚˜ ์˜จ๋ผ์ธ ๊ณ ๊ฐ์„ผํ„ฐ์— ๋ฌธ์˜ํ•  ๋•Œ๋Š” ์ •์ค‘ํ•œ ์–ดํˆฌ๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค....

ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ์˜์–ด๋กœ ์žก๊ธฐ

ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ์˜์–ด๋กœ ์žก๊ธฐ

ํ•ด์™ธ ํŽธ์ง‘์ƒต์—์„œ๋งŒ ๋งŒ๋‚  ์ˆ˜ ์žˆ๋Š” ํ•œ์ •ํŒ ์•„์ดํ…œ์€ ๊ธ€๋กœ๋ฒŒ ํŒจ์…˜ ๋งˆ๋‹ˆ์•„๋“ค์˜ ๋กœ๋ง์ž…๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ํ•ด์™ธ ์ง๊ตฌ ์‹œ ์˜์–ด ์†Œํ†ต๊ณผ ์ •ํ™•ํ•œ ํ‘œํ˜„์˜ ์–ด๋ ค์›€ ๋•Œ๋ฌธ์— ์›ํ•˜๋Š” ์ œํ’ˆ์„ ๋†“์น˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค. ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ์˜์–ด๋กœ ์žก๊ธฐ๋Š” ์–ด๋–ป๊ฒŒ ์‹œ์ž‘ํ•ด์•ผ ํ• ๊นŒ์š”? ์–ด๋–ค ์˜์–ด ํ‘œํ˜„๊ณผ ์ „๋žต์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ์ง€ ๊ถ๊ธˆํ•˜์ง€ ์•Š์œผ์‹ ๊ฐ€์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ์— ํ•„์š”ํ•œ ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„๊ณผ ์ง๊ตฌ ํ”„๋กœ์„ธ์Šค๋ฅผ ์ƒ์„ธํžˆ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ํ•ด์™ธ ํŽธ์ง‘์ƒต๋ณ„ ํ•œ์ •ํŒ ์ œํ’ˆ ๊ฒ€์ƒ‰๊ณผ ๊ตฌ๋งค ์‹œ ์œ ์šฉํ•œ ํŒ๊ณผ ์ฃผ์˜์‚ฌํ•ญ์„ ์ฒด๊ณ„์ ์œผ๋กœ ์ •๋ฆฌํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์ตœ์‹  ์ง๊ตฌ ํŠธ๋ Œ๋“œ์™€ ํ•จ๊ป˜ ์˜์–ด ์†Œํ†ต์—์„œ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ์‹ค์ˆ˜๋ฅผ ์˜ˆ๋ฐฉํ•˜๋Š” ์ „๋žต์„ ์•ˆ๋‚ดํ•ฉ๋‹ˆ๋‹ค.

1. ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ, ์™œ ์˜์–ด ํ‘œํ˜„์ด ์ค‘์š”ํ•œ๊ฐ€? – ํ•ด์™ธ ์‡ผํ•‘ ์˜์–ด ํ•„์ˆ˜ ์ดํ•ด

1) ํ•œ์ •ํŒ ์ง๊ตฌ์—์„œ ์˜์–ด๊ฐ€ ์ฐจ์ง€ํ•˜๋Š” ์—ญํ• 

ํ•ด์™ธ ํŽธ์ง‘์ƒต์—์„œ ํ•œ์ •ํŒ ์•„์ดํ…œ์„ ๊ตฌ๋งคํ•  ๋•Œ, ๋Œ€๋ถ€๋ถ„์˜ ์ง๊ตฌ ๊ณผ์ •์€ ์˜์–ด๋กœ ์ง„ํ–‰๋ฉ๋‹ˆ๋‹ค. ์ œํ’ˆ ์„ค๋ช…, ๊ฒฐ์ œ, ๋ฐฐ์†ก ๋ฌธ์˜ ๋“ฑ ๋ชจ๋“  ๋‹จ๊ณ„์—์„œ ์ •ํ™•ํ•œ ์˜์–ด ํ‘œํ˜„์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ํ•œ์ •ํŒ ์ œํ’ˆ์€ ๊ตฌ๋งค ๊ฒฝ์Ÿ์ด ์น˜์—ดํ•ด ๋น ๋ฅด๊ณ  ๋ช…ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์ด ๊ตฌ๋งค ์„ฑ๊ณต๋ฅ ์„ ํฌ๊ฒŒ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค.

์ž˜๋ชป๋œ ์˜์–ด ํ‘œํ˜„์€ ์˜คํ•ด๋ฅผ ๋ถˆ๋Ÿฌ์ผ์œผ์ผœ ์ฃผ๋ฌธ ์˜ค๋ฅ˜๋‚˜ ๋ฐฐ์†ก ์ง€์—ฐ์„ ์ดˆ๋ž˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ๊ธฐ๋ณธ์ ์ธ ์ง๊ตฌ ์˜์–ด๋ฟ ์•„๋‹ˆ๋ผ ํ•œ์ •ํŒ ๊ด€๋ จ ํŠน์ˆ˜ ์šฉ์–ด๋ฅผ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ํ•ด์™ธ ํŽธ์ง‘์ƒต ์ง๊ตฌ ์˜์–ด์˜ ์ฃผ์š” ์นดํ…Œ๊ณ ๋ฆฌ

์ฃผ๋ฌธ ์ „ํ›„๋กœ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ์นดํ…Œ๊ณ ๋ฆฌ๋Š” ํฌ๊ฒŒ ์„ธ ๊ฐ€์ง€์ž…๋‹ˆ๋‹ค. ์ฒซ์งธ, ์ œํ’ˆ๋ช…๊ณผ ์‚ฌ์ด์ฆˆ, ์ƒ‰์ƒ ๋“ฑ ์ƒ์„ธ ์ •๋ณด ํ‘œํ˜„. ๋‘˜์งธ, ๊ฒฐ์ œ ๊ด€๋ จ ๋ฌธ์˜์™€ ํ™˜๋ถˆ, ๊ตํ™˜ ์ •์ฑ… ์„ค๋ช…. ์…‹์งธ, ๋ฐฐ์†ก ์ƒํƒœ ํ™•์ธ๊ณผ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๊ณ ๊ฐ์„ผํ„ฐ์™€์˜ ์†Œํ†ต์ž…๋‹ˆ๋‹ค.

์ด ์„ธ ์˜์—ญ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜๋‹จ์–ด์™€ ๋ฌธ์žฅ ํŒจํ„ด์„ ์ˆ™์ง€ํ•˜๋ฉด ํ•œ์ •ํŒ ์ง๊ตฌ ๊ณผ์ •์—์„œ์˜ ๋ถˆํ•„์š”ํ•œ ์‹ค์ˆ˜๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ํšจ๊ณผ์ ์ธ ์˜์–ด ํ‘œํ˜„ ์Šต๋“ ๋ฐฉ๋ฒ•

๋‹จ์ˆœํžˆ ๋‹จ์–ด ์•”๊ธฐ๋ณด๋‹ค๋Š” ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ๋ฌธ์žฅ์„ ์ค‘์‹ฌ์œผ๋กœ ํ•™์Šตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Is this item still available?”(์ด ์ƒํ’ˆ ์•„์ง ์žˆ๋‚˜์š”?), “Can I change the shipping address?”(๋ฐฐ์†ก์ง€ ๋ณ€๊ฒฝ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ตฌ๋งค ๊ณผ์ •์—์„œ ๋นˆ๋ฒˆํžˆ ์‚ฌ์šฉ๋ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ํ•ด์™ธ ํŽธ์ง‘์ƒต ๊ณต์‹ ์‚ฌ์ดํŠธ๋‚˜ SNS์—์„œ ์ œ๊ณตํ•˜๋Š” ๊ณ ๊ฐ ์ง€์› ๋ฌธ์„œ๋ฅผ ์ฐธ๊ณ ํ•˜๋ฉด ์ตœ์‹  ์˜์–ด ํ‘œํ˜„์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ตํž ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2. ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ์ ˆ์ฐจ์™€ ์˜์–ด ํ‘œํ˜„ – ๊ตฌ๋งค๋ถ€ํ„ฐ ๋ฐฐ์†ก๊นŒ์ง€ ๊ผผ๊ผผ ๊ฐ€์ด๋“œ

1) ํ•œ์ •ํŒ ์ œํ’ˆ ๊ฒ€์ƒ‰๊ณผ ๋ฌธ์˜ ์‹œ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„

ํ•œ์ •ํŒ ์ œํ’ˆ์€ ์žฌ๊ณ ๊ฐ€ ๋น ๋ฅด๊ฒŒ ์†Œ์ง„๋˜๋ฏ€๋กœ ์ •ํ™•ํ•œ ๊ฒ€์ƒ‰์–ด ์‚ฌ์šฉ๊ณผ ๋ฌธ์˜๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Limited edition release date”(ํ•œ์ •ํŒ ์ถœ์‹œ์ผ), “Exclusive stock” (๋‹จ๋… ์žฌ๊ณ ) ๊ฐ™์€ ํ‚ค์›Œ๋“œ๋ฅผ ํ™œ์šฉํ•ด ๊ฒ€์ƒ‰ํ•˜๋Š” ๊ฒƒ์ด ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค.

์ œํ’ˆ ๋ฌธ์˜ ์‹œ์—๋Š” “Could you confirm the release time?”(์ถœ์‹œ ์‹œ๊ฐ„ ํ™•์ธ ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค) ๋“ฑ์˜ ํ‘œํ˜„์ด ๊ตฌ๋งค ๊ธฐํšŒ๋ฅผ ๋†’์ž…๋‹ˆ๋‹ค.

2) ๊ฒฐ์ œ ๊ณผ์ •์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ๋ฌธ์žฅ๊ณผ ์ฃผ์˜์ 

ํ•ด์™ธ ๊ฒฐ์ œ๋Š” ์นด๋“œ ์ •๋ณด ์ž…๋ ฅ, ์ฒญ๊ตฌ ์ฃผ์†Œ ํ™•์ธ, ์„ธ๊ธˆ ๋ฐ ๊ด€์„ธ ๊ด€๋ จ ๋ฌธ์˜๊ฐ€ ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. “Is VAT included in the price?”(๋ถ€๊ฐ€์„ธ ํฌํ•จ์ธ๊ฐ€์š”?), “Can I use an international credit card?”(๊ตญ์ œ ์‹ ์šฉ์นด๋“œ ์‚ฌ์šฉ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?) ๊ฐ™์€ ์งˆ๋ฌธ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์ž˜๋ชป๋œ ์ •๋ณด ์ž…๋ ฅ์€ ์ฃผ๋ฌธ ์ทจ์†Œ๋‚˜ ํ™˜๋ถˆ ์ง€์—ฐ์œผ๋กœ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์œผ๋‹ˆ ๊ผผ๊ผผํ•œ ํ™•์ธ์ด ์š”๊ตฌ๋ฉ๋‹ˆ๋‹ค.

3) ๋ฐฐ์†ก ์ƒํƒœ ํ™•์ธ๊ณผ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๋Œ€์‘ ์˜์–ด

๋ฐฐ์†ก ์ถ”์  ์‹œ “Tracking number” (์šด์†ก์žฅ ๋ฒˆํ˜ธ)๋ฅผ ํ™œ์šฉํ•˜๊ณ , ๋ฐฐ์†ก ์ง€์—ฐ์ด๋‚˜ ๋ถ„์‹ค ์‹œ์—๋Š” “My package is delayed”(๋‚ด ์†Œํฌ๊ฐ€ ์ง€์—ฐ๋˜๊ณ  ์žˆ์–ด์š”) ๋˜๋Š” “I have not received my order”(์ฃผ๋ฌธํ’ˆ์„ ๋ฐ›์ง€ ๋ชปํ–ˆ์Šต๋‹ˆ๋‹ค) ๊ฐ™์€ ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์œผ๋กœ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์‹ ์†ํ•œ ํ•ด๊ฒฐ์„ ์œ„ํ•ด ๊ตฌ์ฒด์ ์ธ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ์™€ ๋ฌธ์ œ ์ƒํ™ฉ ์„ค๋ช…์ด ํฌํ•จ๋œ ๋ฉ”์‹œ์ง€๋ฅผ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค.

ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„ ์š”์•ฝ

  • ์ œํ’ˆ ๋ฌธ์˜: “Is this item still available?”, “Could you confirm the release time?”
  • ๊ฒฐ์ œ ๊ด€๋ จ: “Is VAT included?”, “Can I use an international credit card?”
  • ๋ฐฐ์†ก ๋ฌธ์˜: “My package is delayed”, “I have not received my order”

4) ์ถœ์ฒ˜

๋ณธ ๋‚ด์šฉ์€ ๋ฏธ๊ตญ ์šฐ์ฒด๊ตญ ๊ตญ์ œ ๋ฐฐ์†ก ์•ˆ๋‚ด๋ฅผ ์ฐธ๊ณ ํ•˜์—ฌ ์ตœ์‹  ๋ฐฐ์†ก ๋ฐ ์ง๊ตฌ ๊ด€๋ จ ์˜์–ด ํ‘œํ˜„์„ ๋ฐ˜์˜ํ•˜์˜€์Šต๋‹ˆ๋‹ค.

์ง๊ตฌ ๋‹จ๊ณ„ ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์‚ฌ์šฉ ์ƒํ™ฉ ์ฃผ์˜์‚ฌํ•ญ
์ œํ’ˆ ๊ฒ€์ƒ‰ Limited edition, Exclusive stock ํ•œ์ •ํŒ ์ œํ’ˆ ํ™•์ธ ๋ฐ ๋ฌธ์˜ ์ •ํ™•ํ•œ ํ‘œํ˜„ ์‚ฌ์šฉ์œผ๋กœ ์‹ ์†ํ•œ ์‘๋‹ต ์œ ๋„
๊ฒฐ์ œ Is VAT included?, International credit card ๊ฐ€๊ฒฉ๊ณผ ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ ์ฃผ์†Œ ๋ฐ ์นด๋“œ ์ •๋ณด ์˜ค๋ฅ˜ ์ฃผ์˜
๋ฐฐ์†ก ํ™•์ธ Tracking number, Package delayed ๋ฐฐ์†ก ์ƒํƒœ ์ถ”์  ๋ฐ ๋ฌธ์ œ ์‹ ๊ณ  ์ฃผ๋ฌธ ๋ฒˆํ˜ธ์™€ ์ƒ์„ธ ์„ค๋ช… ํ•„์ˆ˜
๊ณ ๊ฐ ๋ฌธ์˜ Can I change the shipping address?, Refund policy ๋ฐฐ์†ก์ง€ ๋ณ€๊ฒฝ ๋ฐ ํ™˜๋ถˆ ๋ฌธ์˜ ์ •์ค‘ํ•˜๊ณ  ๋ช…ํ™•ํ•œ ํ‘œํ˜„ ๊ถŒ์žฅ

3. ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜์œผ๋กœ ๋ณด๋Š” ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ์˜ ์„ฑ๊ณต ์ „๋žต๊ณผ ์‹คํŒจ ์š”์ธ

1) ์„ฑ๊ณต์ ์ธ ํ•œ์ •ํŒ ์ง๊ตฌ ๊ฒฝํ—˜ ์‚ฌ๋ก€

ํ•ด์™ธ ํŽธ์ง‘์ƒต์—์„œ ํ•œ์ •ํŒ ์•„์ดํ…œ์„ ๊ตฌ๋งคํ•œ ์—ฌ๋Ÿฌ ์‚ฌ์šฉ์ž๋“ค์˜ ๊ฒฝํ—˜์„ ์ข…ํ•ฉํ•ด ๋ณด๋ฉด, ์‚ฌ์ „ ์ •๋ณด ์ˆ˜์ง‘๊ณผ ์ •ํ™•ํ•œ ์˜์–ด ๋ฌธ์˜๊ฐ€ ๊ตฌ๋งค ์„ฑ๊ณต๋ฅ ์„ ๊ทน๋Œ€ํ™”ํ•œ๋‹ค๋Š” ์ ์ด ๊ฐ€์žฅ ๋‘๋“œ๋Ÿฌ์ง‘๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•œ ์‚ฌ์šฉ์ž๋Š” “Limited edition release date”์™€ ๊ฐ™์€ ํ‚ค์›Œ๋“œ๋กœ ๋ฏธ๋ฆฌ ์ถœ์‹œ ์ผ์ •์„ ํ™•์ธํ•˜๊ณ , ๊ณต์‹ ๊ณ ๊ฐ์„ผํ„ฐ์— “Could you confirm the release time?”์ด๋ผ๊ณ  ๋ฌธ์˜ํ•ด ์‹ ์†ํ•œ ๋‹ต๋ณ€์„ ๋ฐ›์Œ์œผ๋กœ์จ ๋ฐ”๋กœ ๊ตฌ๋งค์— ์„ฑ๊ณตํ–ˆ์Šต๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ์‚ฌ์ „ ๋ฌธ์˜์™€ ๋ช…ํ™•ํ•œ ์˜์–ด ์†Œํ†ต์ด ๊ตฌ๋งค ๊ฒฝ์Ÿ์—์„œ ์ค‘์š”ํ•œ ์—ญํ• ์„ ํ•˜๋ฉฐ, ๋น ๋ฅธ ๋Œ€์‘์ด ๊ฐ€๋Šฅํ•œ ํŽธ์ง‘์ƒต์ผ์ˆ˜๋ก ์žฌ๊ณ  ํ™•๋ณด์— ์œ ๋ฆฌํ•˜๋‹ค๋Š” ์ ์ด ์ž…์ฆ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

2) ์‹คํŒจ ์‚ฌ๋ก€ ๋ถ„์„๊ณผ ์ฃผ์˜ํ•  ์ 

๋ฐ˜๋ฉด, ์ผ๋ถ€ ์‚ฌ์šฉ์ž๋“ค์€ ์˜์–ด ์†Œํ†ต ๋ฏธํก์œผ๋กœ ์ธํ•ด ์ฃผ๋ฌธ ์˜ค๋ฅ˜, ๋ฐฐ์†ก ์ง€์—ฐ, ํ™˜๋ถˆ ์ง€์—ฐ ๋“ฑ์˜ ๋ฌธ์ œ๋ฅผ ๊ฒช์—ˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ๊ฒฐ์ œ ๋‹จ๊ณ„์—์„œ ์ฃผ์†Œ๋‚˜ ์นด๋“œ ์ •๋ณด๋ฅผ ๋ถ€์ •ํ™•ํ•˜๊ฒŒ ์ž…๋ ฅํ•˜๊ฑฐ๋‚˜ “Is VAT included?” ๊ฐ™์€ ํ•„์ˆ˜ ์งˆ๋ฌธ์„ ํ•˜์ง€ ์•Š์•„ ์ถ”๊ฐ€ ๋น„์šฉ์ด ๋ฐœ์ƒํ•˜๋Š” ์‚ฌ๋ก€๊ฐ€ ๋งŽ์•˜์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฐฐ์†ก ์ง€์—ฐ ์‹œ “My package is delayed”์™€ ๊ฐ™์€ ๋ช…ํ™•ํ•œ ๋ฌธ์˜๊ฐ€ ์—†์œผ๋ฉด ๋Œ€์‘์ด ๋Šฆ์–ด์ ธ ๋ถˆํ•„์š”ํ•œ ์‹œ๊ฐ„ ๋‚ญ๋น„๊ฐ€ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์ •ํ™•ํ•œ ์˜์–ด ํ‘œํ˜„๊ณผ ์‹ ์†ํ•œ ๋ฌธ์˜๊ฐ€ ์‹คํŒจ๋ฅผ ์˜ˆ๋ฐฉํ•˜๋Š” ํ•ต์‹ฌ ์š”์†Œ

3) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ์ง๊ตฌ ์˜์–ด ์†Œํ†ต ์ „๋žต

๊ตญ์ œ ๋ฐฐ์†ก ์ „๋ฌธ๊ฐ€๋“ค์€ International Shipping Expert๋ฅผ ํ†ตํ•ด “ํ•œ์ •ํŒ ์ง๊ตฌ ์‹œ์—๋Š” ์‚ฌ์ „์— ์ œํ’ˆ ์žฌ๊ณ ์™€ ๋ฐฐ์†ก ์กฐ๊ฑด์„ ๊ผผ๊ผผํžˆ ํ™•์ธํ•˜๊ณ , ๋ชจ๋“  ๋ฌธ์˜๋Š” ๊ตฌ์ฒด์ ์ด๊ณ  ์ •์ค‘ํ•œ ์˜์–ด ๋ฌธ์žฅ์œผ๋กœ ์ž‘์„ฑํ•  ๊ฒƒ”์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ๊ฒฐ์ œ ์ „์—๋Š” ๋ฐ˜๋“œ์‹œ ์„ธ๊ธˆ ํฌํ•จ ์—ฌ๋ถ€์™€ ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋‹ค๊ณ  ๊ฐ•์กฐํ•ฉ๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ์ „๋ฌธ๊ฐ€์˜ ์กฐ์–ธ์„ ์ฐธ๊ณ ํ•˜๋ฉด ์ง๊ตฌ ์˜์–ด ์†Œํ†ต์— ์ž์‹ ๊ฐ์„ ๋†’์ด๊ณ , ํ•œ์ •ํŒ ๊ตฌ๋งค ์„ฑ๊ณต๋ฅ ์„ ๋†’์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ํ•œ์ •ํŒ ์ถœ์‹œ์ผ๊ณผ ์žฌ๊ณ  ์—ฌ๋ถ€๋Š” ๋ฐ˜๋“œ์‹œ ์ง์ ‘ ๋ฌธ์˜ํ•ด ํ™•์ธํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ๊ฒฐ์ œ ์ „ VAT ํฌํ•จ ์—ฌ๋ถ€์™€ ๊ตญ์ œ ์นด๋“œ ์‚ฌ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๊ผญ ์˜์–ด๋กœ ๋ฌธ์˜ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ๋ฐฐ์†ก ์ง€์—ฐ ์‹œ ๊ตฌ์ฒด์ ์ธ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ์™€ ์ƒํ™ฉ ์„ค๋ช…์„ ํฌํ•จํ•ด ์‹ ์†ํžˆ ๋ฌธ์˜ํ•ด์•ผ ๋ฌธ์ œ ํ•ด๊ฒฐ์ด ๋น ๋ฆ…๋‹ˆ๋‹ค.
๊ตฌ๋ถ„ ์„ฑ๊ณต ์‚ฌ๋ก€ ํŠน์ง• ์‹คํŒจ ์‚ฌ๋ก€ ์›์ธ ๊ฐœ์„  ๊ถŒ์žฅ ์‚ฌํ•ญ
์ •๋ณด ํ™•์ธ ์ถœ์‹œ์ผ ๋ฐ ์žฌ๊ณ  ์ง์ ‘ ๋ฌธ์˜ ์ •๋ณด ๋ถ€์กฑ, ์ถ”์ธก ๊ตฌ๋งค ์‚ฌ์ „ ๋ฌธ์˜๋กœ ์ •ํ™•ํ•œ ์ •๋ณด ํŒŒ์•…
๊ฒฐ์ œ VAT ํฌํ•จ ์—ฌ๋ถ€ ํ™•์ธ, ๊ตญ์ œ ์นด๋“œ ์‚ฌ์šฉ ๋ถˆ๋ถ„๋ช…ํ•œ ๊ฒฐ์ œ ์กฐ๊ฑด, ์ฃผ์†Œ ์˜ค๋ฅ˜ ๊ฒฐ์ œ ์ „ ํ•„์ˆ˜ ๋ฌธ์˜ ๋ฐ ์ •๋ณด ์žฌํ™•์ธ
๋ฐฐ์†ก ์šด์†ก์žฅ ๋ฒˆํ˜ธ ์ถ”์ , ์‹ ์† ๋ฌธ์˜ ๋ฐฐ์†ก ์ง€์—ฐ ๋ฏธํ™•์ธ, ๋ถˆ๋ช…ํ™•ํ•œ ๋ฌธ์˜ ์ •ํ™•ํ•œ ์ƒํ™ฉ ์„ค๋ช…๊ณผ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ ํฌํ•จ ๋ฌธ์˜
๊ณ ๊ฐ ์‘๋Œ€ ์ •์ค‘ํ•˜๊ณ  ๊ตฌ์ฒด์ ์ธ ์˜์–ด ํ‘œํ˜„ ๋ชจํ˜ธํ•˜๊ฑฐ๋‚˜ ๋น„์ •์ค‘ํ•œ ํ‘œํ˜„ ๋ช…ํ™•ํ•˜๊ณ  ์˜ˆ์˜ ๋ฐ”๋ฅธ ๋ฌธ์˜ ๋ฌธ์žฅ ์‚ฌ์šฉ

4. ์ตœ์‹  ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ํŠธ๋ Œ๋“œ์™€ ์˜์–ด ์†Œํ†ต์˜ ๋ณ€ํ™”

1) SNS์™€ ์ปค๋ฎค๋‹ˆํ‹ฐ์˜ ์—ญํ•  ํ™•๋Œ€

์ตœ๊ทผ ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ํŠธ๋ Œ๋“œ์—์„œ SNS์™€ ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ๊ฐ€ ์ค‘์š”ํ•œ ์—ญํ• ์„ ์ฐจ์ง€ํ•ฉ๋‹ˆ๋‹ค. ์ธ์Šคํƒ€๊ทธ๋žจ, ๋ ˆ๋”ง, ํŽ˜์ด์Šค๋ถ ๊ทธ๋ฃน ๋“ฑ์—์„œ๋Š” ์ถœ์‹œ ์ •๋ณด, ์žฌ๊ณ  ์ƒํ™ฉ, ์‚ฌ์šฉ์ž ํ›„๊ธฐ, ์˜์–ด ๋ฌธ์˜ ํŒ ๋“ฑ์ด ํ™œ๋ฐœํžˆ ๊ณต์œ ๋ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์ปค๋ฎค๋‹ˆํ‹ฐ์—์„œ๋Š” “Limited drop alert”์™€ ๊ฐ™์€ ํ‘œํ˜„๊ณผ ๋”๋ถˆ์–ด ๋น ๋ฅธ ์ •๋ณด ๊ณต์œ ๊ฐ€ ๊ตฌ๋งค ์„ฑ๊ณต์— ํฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค. ํŠนํžˆ ์˜์–ด๊ฐ€ ์ต์ˆ™ํ•˜์ง€ ์•Š์€ ์‚ฌ์šฉ์ž๋“ค๋„ ์ž์—ฐ์Šค๋Ÿฌ์šด ํ‘œํ˜„์„ ๋ฐฐ์šธ ์ˆ˜ ์žˆ๋Š” ์†Œ์ค‘ํ•œ ํ•™์Šต ๊ณต๊ฐ„์ž…๋‹ˆ๋‹ค.

2) AI ์ฑ—๋ด‡๊ณผ ์ž๋™ ๋ฒˆ์—ญ ๊ธฐ์ˆ  ํ™œ์šฉ ์ฆ๊ฐ€

๊ธ€๋กœ๋ฒŒ ํŽธ์ง‘์ƒต๋“ค์€ AI ์ฑ—๋ด‡๊ณผ ์ž๋™ ๋ฒˆ์—ญ ์‹œ์Šคํ…œ์„ ๋„์ž…ํ•ด ๊ณ ๊ฐ ๋ฌธ์˜์— ์‹ ์†ํžˆ ๋Œ€์‘ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿฌ๋‚˜ ์ž๋™ ๋ฒˆ์—ญ์ด 100% ์ •ํ™•ํ•˜์ง€ ์•Š์œผ๋ฏ€๋กœ, ์—ฌ์ „ํžˆ ๊ธฐ๋ณธ์ ์ธ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ช…ํ™•ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋Šฅ๋ ฅ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, ์ฑ—๋ด‡ ์‚ฌ์šฉ ์‹œ “Can you assist with limited edition stock?” ๊ฐ™์€ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์„ ์ž…๋ ฅํ•˜๋ฉด ๋”์šฑ ์ •ํ™•ํ•œ ๋‹ต๋ณ€์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์นœํ™˜๊ฒฝ ๋ฐ ์ง€์†๊ฐ€๋Šฅ์„ฑ ๊ด€๋ จ ๋ฌธ์˜ ์ฆ๊ฐ€

์ตœ๊ทผ์—๋Š” ํ•œ์ •ํŒ ์ œํ’ˆ์˜ ์ƒ์‚ฐ ๊ณผ์ •์—์„œ ํ™˜๊ฒฝ๊ณผ ์ง€์†๊ฐ€๋Šฅ์„ฑ์— ๋Œ€ํ•œ ๊ด€์‹ฌ์ด ๋†’์•„์ ธ, ์ด์— ๊ด€ํ•œ ์˜์–ด ๋ฌธ์˜๋„ ๋Š˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. “Is this item made with sustainable materials?”(์ด ์ œํ’ˆ์€ ์ง€์† ๊ฐ€๋Šฅํ•œ ์†Œ์žฌ๋กœ ๋งŒ๋“ค์–ด์กŒ๋‚˜์š”?) ๊ฐ™์€ ์งˆ๋ฌธ์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ํŠธ๋ Œ๋“œ์— ๋งž์ถฐ ๊ด€๋ จ ์˜์–ด ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๊ฒƒ๋„ ์ตœ์‹  ์ง๊ตฌ ์†Œํ†ต์—์„œ ์ค‘์š”ํ•œ ๋ถ€๋ถ„์ž…๋‹ˆ๋‹ค.

5. ํ•ด์™ธ ํŽธ์ง‘์ƒต๋ณ„ ํ•œ์ •ํŒ ์ง๊ตฌ ์‹œ ์œ ์˜ํ•  ์ ๊ณผ ์˜์–ด ๋ฌธ์˜ ์ „๋žต ์‹ฌ์ธต ๋ถ„์„

1) ๋ถ๋ฏธ ์ง€์—ญ ํŽธ์ง‘์ƒต ์ง๊ตฌ ์‹œ ์ฃผ์š” ํŠน์ง•๊ณผ ์˜์–ด ํŒ

๋ถ๋ฏธ ํŽธ์ง‘์ƒต์€ ๋ฐฐ์†ก ์†๋„๊ฐ€ ๋น ๋ฅด๊ณ  ๊ณ ๊ฐ ์„œ๋น„์Šค๊ฐ€ ์ฒด๊ณ„์ ์ž…๋‹ˆ๋‹ค. ๊ทธ๋Ÿฌ๋‚˜ ๋ถ€๊ฐ€์„ธ ๋ฐ ๊ด€์„ธ ์ •์ฑ…์ด ๊นŒ๋‹ค๋กœ์šธ ์ˆ˜ ์žˆ์–ด “Is VAT included in the price?”์™€ “Are there additional customs fees?”(์ถ”๊ฐ€ ๊ด€์„ธ๊ฐ€ ์žˆ๋‚˜์š”?) ์งˆ๋ฌธ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ๊ณ ๊ฐ์„ผํ„ฐ์™€์˜ ์›ํ™œํ•œ ์†Œํ†ต์„ ์œ„ํ•ด “Can I request expedited shipping?”(๋น ๋ฅธ ๋ฐฐ์†ก ์š”์ฒญ ๊ฐ€๋Šฅํ• ๊นŒ์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ์œ ๋Ÿฝ ์ง€์—ญ ํŽธ์ง‘์ƒต ์ง๊ตฌ ์‹œ ์ฃผ์˜์‚ฌํ•ญ๊ณผ ์˜์–ด ํ‘œํ˜„

์œ ๋Ÿฝ ํŽธ์ง‘์ƒต์€ VAT ํฌํ•จ ์—ฌ๋ถ€๊ฐ€ ์‚ฌ์ดํŠธ๋งˆ๋‹ค ์ƒ์ดํ•˜๊ณ , ๋ฐฐ์†ก ์ถ”์  ์‹œ์Šคํ…œ์ด ๋‹ค์–‘ํ•œ ํŽธ์ž…๋‹ˆ๋‹ค. “Could you provide the tracking number?”(์šด์†ก์žฅ ๋ฒˆํ˜ธ๋ฅผ ์•Œ๋ ค์ฃผ์„ธ์š”)์™€ “What is your refund policy for limited editions?”(ํ•œ์ •ํŒ ํ™˜๋ถˆ ์ •์ฑ…์€ ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์˜๊ฐ€ ์ž์ฃผ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ, ์œ ๋Ÿฝ ๋‚ด ๋ฐฐ์†ก๊ณผ ๊ตญ์ œ ๋ฐฐ์†ก ์กฐ๊ฑด ์ฐจ์ด๋ฅผ ๋ช…ํ™•ํžˆ ์•Œ์•„๋‘๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ์•„์‹œ์•„ ๋ฐ ๊ธฐํƒ€ ์ง€์—ญ ํŽธ์ง‘์ƒต ์ง๊ตฌ์˜ ํŠน์ง•๊ณผ ์˜์–ด ํ™œ์šฉ๋ฒ•

์•„์‹œ์•„ ํŽธ์ง‘์ƒต์˜ ๊ฒฝ์šฐ, ์ผ๋ถ€ ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ์ง€์›์ด ์ œํ•œ์ ์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿด ๋•Œ๋Š” ๊ฐ„๋‹จํ•˜๊ณ  ํ•ต์‹ฌ์ ์ธ ์˜์–ด ๋ฌธ์žฅ ์‚ฌ์šฉ์ด ํšจ๊ณผ์ ์ด๋ฉฐ, “Is this item available for international shipping?”(์ด ์ƒํ’ˆ์€ ํ•ด์™ธ ๋ฐฐ์†ก์ด ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?)์™€ ๊ฐ™์€ ๊ธฐ๋ณธ ๋ฌธ์˜๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ง€์—ญ๋ณ„ ๋ฐฐ์†ก ๊ธฐ๊ฐ„, ์ถ”๊ฐ€ ๋น„์šฉ ๋“ฑ์— ๋Œ€ํ•œ ๊ตฌ์ฒด์  ์งˆ๋ฌธ์„ ๋น ๋œจ๋ฆฌ์ง€ ์•Š๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ์ฃผ์˜์‚ฌํ•ญ 1: ์ง€์—ญ๋ณ„ VAT, ๊ด€์„ธ ์ •์ฑ… ์ฐจ์ด๋ฅผ ์‚ฌ์ „์— ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ์ฃผ์˜์‚ฌํ•ญ 2: ๋ฐฐ์†ก ๊ด€๋ จ ๋ฌธ์˜ ์‹œ ๊ตฌ์ฒด์ ์ธ ์ถ”์  ๋ฒˆํ˜ธ ์š”์ฒญ๊ณผ ์˜ˆ์ƒ ๋ฐฐ์†ก ๊ธฐ๊ฐ„ ๋ฌธ์˜๋ฅผ ์Šต๊ด€ํ™”ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ์ฃผ์˜์‚ฌํ•ญ 3: ์˜์–ด ์ง€์›์ด ๋ถ€์กฑํ•œ ์‚ฌ์ดํŠธ์—์„œ๋Š” ๋งค์šฐ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ด ๋ฌธ์˜ํ•˜์„ธ์š”.

6. ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ์˜์–ด ์†Œํ†ต์—์„œ ํ”ํžˆ ๋ฐœ์ƒํ•˜๋Š” ์‹ค์ˆ˜์™€ ์˜ˆ๋ฐฉ ๋ฐฉ๋ฒ•

1) ๋ชจํ˜ธํ•˜๊ฑฐ๋‚˜ ์ง€๋‚˜์น˜๊ฒŒ ๋ณต์žกํ•œ ์˜์–ด ๋ฌธ์žฅ ์‚ฌ์šฉ

์ง๊ตฌ ์ดˆ๋ณด์ž๋“ค์ด ์ž์ฃผ ํ•˜๋Š” ์‹ค์ˆ˜ ์ค‘ ํ•˜๋‚˜๋Š” ์ง€๋‚˜์น˜๊ฒŒ ๋ณต์žกํ•˜๊ฑฐ๋‚˜ ๋ชจํ˜ธํ•œ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “I want to know about the thing you sell with limited quantity”์™€ ๊ฐ™์€ ํ‘œํ˜„์€ ๋ช…ํ™•ํ•˜์ง€ ์•Š์•„ ์ƒ๋Œ€๋ฐฉ์ด ์ดํ•ดํ•˜๊ธฐ ์–ด๋ ต์Šต๋‹ˆ๋‹ค.

๋Œ€์‹  “Is this limited edition item still available?” ๊ฐ™์ด ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ํ•„์ˆ˜ ์ •๋ณด ๋ˆ„๋ฝ ๋ฐ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ ๋ฏธ๊ธฐ์žฌ

๋ฐฐ์†ก ๋ฌธ์˜๋‚˜ ํ™˜๋ถˆ ์š”์ฒญ ์‹œ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ, ๋ฐฐ์†ก ์ฃผ์†Œ ๋“ฑ ์ค‘์š”ํ•œ ์ •๋ณด๋ฅผ ๋ˆ„๋ฝํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๋ฌธ์˜ ์ฒ˜๋ฆฌ ์ง€์—ฐ๊ณผ ๋ถˆํ•„์š”ํ•œ ์ถ”๊ฐ€ ๋ฌธ์˜๋กœ ์ด์–ด์ง‘๋‹ˆ๋‹ค.

“My order number is 1234567, and I have not received the package”์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์ธ ์ •๋ณด๋ฅผ ๋ฐ˜๋“œ์‹œ ํฌํ•จํ•˜์„ธ์š”.

3) ์ •์ค‘ํ•˜์ง€ ์•Š์€ ํ‘œํ˜„ ์‚ฌ์šฉ์œผ๋กœ ๊ณ ๊ฐ ์„œ๋น„์Šค ๋Œ€์‘ ์ €ํ•˜

์ง๊ตฌ ์‹œ์—๋Š” ์ƒ๋Œ€๋ฐฉ์ด ๊ณ ๊ฐ์„ผํ„ฐ ์ง์›์ž„์„ ํ•ญ์ƒ ๊ธฐ์–ตํ•˜๊ณ , ์ •์ค‘ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. “I want my refund now!” ๊ฐ™์€ ๋ช…๋ น์กฐ ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถˆ์นœ์ ˆํ•œ ๋Œ€์‘์„ ๋ถˆ๋Ÿฌ์˜ฌ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

“Could you please assist me with the refund process?” ์™€ ๊ฐ™์€ ์˜ˆ์˜ ๋ฐ”๋ฅธ ๋ฌธ์žฅ์ด ๋” ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ œํ’ˆ์€ ์–ธ์ œ ๊ฐ€์žฅ ๋นจ๋ฆฌ ๊ตฌ๋งคํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
A. ๋ณดํ†ต ํ•œ์ •ํŒ์€ ์ถœ์‹œ์ผ ๋‹น์ผ ๋˜๋Š” ์ถœ์‹œ ์ „ ์‚ฌ์ „ ์˜ˆ์•ฝ ๊ธฐ๊ฐ„์— ๊ตฌ๋งค ๊ฒฝ์Ÿ์ด ๊ฐ€์žฅ ์น˜์—ดํ•ฉ๋‹ˆ๋‹ค. “Limited edition release date”๋ฅผ ์‚ฌ์ „์— ํ™•์ธํ•˜๊ณ , ๊ณต์‹ ์‚ฌ์ดํŠธ ๋˜๋Š” SNS ๊ณต์ง€๋ฅผ ์ฃผ๊ธฐ์ ์œผ๋กœ ๋ชจ๋‹ˆํ„ฐ๋งํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ๊ณ ๊ฐ์„ผํ„ฐ์— “Could you confirm the release time?”์œผ๋กœ ๋ฌธ์˜ํ•ด ์ตœ์‹  ์ •๋ณด๋ฅผ ์–ป๋Š” ๊ฒƒ๋„ ์ข‹์€ ์ „๋žต์ž…๋‹ˆ๋‹ค.
Q. ๊ตญ์ œ ๋ฐฐ์†ก ์‹œ ๋ฐœ์ƒํ•˜๋Š” ์ถ”๊ฐ€ ๋น„์šฉ์€ ์–ด๋–ป๊ฒŒ ํ™•์ธํ•˜๋‚˜์š”?
A. ์ œํ’ˆ ๊ฐ€๊ฒฉ ์™ธ์— ๋ถ€๊ฐ€๊ฐ€์น˜์„ธ(VAT), ๊ด€์„ธ, ๋ฐฐ์†ก๋น„ ๋“ฑ์ด ์ถ”๊ฐ€๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ฒฐ์ œ ์ „์— “Is VAT included in the price?”์™€ “Are there any customs fees?”๋ฅผ ๋ฌธ์˜ํ•ด ์˜ˆ์ƒ ๋น„์šฉ์„ ์ •ํ™•ํžˆ ํŒŒ์•…ํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ๊ตญ๊ฐ€๋ณ„ ๊ด€์„ธ ์ •์ฑ…์ด ๋‹ค๋ฅด๋ฏ€๋กœ ๋ฐฐ์†ก ๊ตญ๊ฐ€์— ๋งž๋Š” ์ •๋ณด๋ฅผ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜์„ธ์š”.
Q. ์˜์–ด๊ฐ€ ๋ถ€์กฑํ•œ๋ฐ ํ•ด์™ธ ํŽธ์ง‘์ƒต์— ๋ฌธ์˜ํ•  ๋•Œ ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
A. ๊ฐ„๋‹จํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Is this item available for international shipping?” ๋˜๋Š” “Can I change the shipping address?” ๊ฐ™์€ ๊ธฐ๋ณธ ๋ฌธ์žฅ์„ ํ™œ์šฉํ•˜์„ธ์š”. ์ž๋™ ๋ฒˆ์—ญ ๋„๊ตฌ๋ฅผ ๋ณด์กฐ์ ์œผ๋กœ ์‚ฌ์šฉํ•˜๋˜, ํ•ต์‹ฌ ํ‘œํ˜„์€ ์ตํ˜€ ์ง์ ‘ ์ž‘์„ฑํ•˜๋Š” ๊ฒƒ์ด ์˜์‚ฌ์†Œํ†ต์— ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.
Q. ๋ฐฐ์†ก ์ง€์—ฐ ์‹œ ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์œผ๋กœ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ข‹๋‚˜์š”?
A. “My package is delayed” ๋˜๋Š” “I have not received my order”์™€ ๊ฐ™์ด ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๊ณ , ๋ฐ˜๋“œ์‹œ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ์™€ ๋ฐฐ์†ก ์˜ˆ์ƒ์ผ์„ ํ•จ๊ป˜ ์•Œ๋ ค์ค˜์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “My order number is 1234567, and the package has not arrived yet. Could you please check the status?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋ฉด ์‹ ์†ํ•œ ํ™•์ธ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
Q. ํ•œ์ •ํŒ ํ™˜๋ถˆ ์ •์ฑ…์€ ์–ด๋–ป๊ฒŒ ํ™•์ธํ•˜๊ณ  ๋ฌธ์˜ํ•˜๋‚˜์š”?
A. ํŽธ์ง‘์ƒต๋งˆ๋‹ค ํ™˜๋ถˆ ์ •์ฑ…์ด ๋‹ค๋ฅด๋ฏ€๋กœ ๊ตฌ๋งค ์ „ “What is your refund policy for limited edition items?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ํ™˜๋ถˆ ๊ฐ€๋Šฅ ์—ฌ๋ถ€, ๊ธฐ๊ฐ„, ์กฐ๊ฑด ๋“ฑ์„ ์ •ํ™•ํžˆ ์ดํ•ดํ•œ ํ›„ ๊ตฌ๋งคํ•˜๋Š” ๊ฒƒ์ด ๋ถˆํ•„์š”ํ•œ ๋ถ„์Ÿ์„ ์˜ˆ๋ฐฉํ•ฉ๋‹ˆ๋‹ค. ํ™˜๋ถˆ ์š”์ฒญ ์‹œ์—๋Š” ์ •์ค‘ํ•˜๊ฒŒ “Could you please assist me with the refund process?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜์„ธ์š”.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

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์˜คํ”ฝ IH~AL ์‹ค๋ ฅ์ž๋“ค์ด ์ž์ฃผ ์“ฐ๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„ ๋ชจ์Œ