์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์ง€๋งŒ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ ์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ํž˜์„ ์ง€๋‹™๋‹ˆ๋‹ค. ์ด ํ•œ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๋” ๊นŠ์€ ๊ด€๊ณ„๋กœ ๋‚˜์•„๊ฐ€๋Š” ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ํšจ๊ณผ์ ์ธ ์ฒซ์ธ์ƒ์„ ๋งŒ๋“œ๋Š” ํ•œ ๋ฌธ์žฅ์˜ ์ค‘์š”์„ฑ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๊ณผ ๋ฌธํ™”์— ๋งž์ถ˜ ๋งž์ถคํ˜• ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ์‹œ์™€ ํŒ 1. ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์˜ ์—ญํ• ๊ณผ ์ค‘์š”์„ฑ 1) ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์ด ์ฃผ๋Š” ์ฒซ์ธ์ƒ์˜ ์˜ํ–ฅ๋ ฅ ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ณผ์ •์—์„œ ์ฒซ์ธ์‚ฌ๋Š” ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ด๋ฏธ์ง€๋ฅผ ์‹ฌ์–ด์ฃผ๋Š” ๊ฒฐ์ •์  ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ์ง„์‹ฌ์ด ๋‹ด๊ธด ํ•œ ๋ฌธ์žฅ์€ ํ˜ธ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ์ดˆ์„ ์—ญํ• ์„ ํ•˜์ฃ . ์‹ฌ๋ฆฌํ•™ ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด, ์ฒซ์ธ์ƒ์ด ์ „์ฒด ๋Œ€์ธ๊ด€๊ณ„์˜ 55%๊นŒ์ง€ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๋ณด๊ณ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ์˜์–ด๊ถŒ ๋ฌธํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์นœ๊ทผํ•œ ์ธ์‚ฌ๋ฅผ ๊ตฌ์‚ฌํ•˜๋Š” ๊ฒƒ์€ ์นœ๊ตฌ ๋งŒ๋“ค๊ธฐ์˜ ํ•„์ˆ˜ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค. 2) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๊ตฌ์กฐ ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ๋ฅผ ๋ง‰ ์‹œ์ž‘ํ•˜๋Š” ํ•™์Šต์ž๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Hi, my name is [์ด๋ฆ„]. What's your name?"๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ž์‹ ์„ ์†Œ๊ฐœํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•˜๊ณ  ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ดํ›„ ์˜๊ฒฌ ๊ตํ™˜์ด๋‚˜ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ํƒ์ƒ‰์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋งž์ถ˜ ์‘์šฉ๋ฒ• ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์€ ์ƒํ™ฉ๊ณผ ์žฅ์†Œ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•™๊ต, ์ง์žฅ, ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋“ฑ ๊ฐ๊ธฐ ๋‹ค๋ฅธ ํ™˜๊ฒฝ์—์„œ ์ ์ ˆํ•œ ํ†ค๊ณผ ํ‘œํ˜„์„ ์„ ํƒํ•˜๋Š” ๋Šฅ๋ ฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•™๊ต์—์„œ๋Š” “Are you new here? I’d love to be friends!”์ฒ˜๋Ÿผ ๋‹ค์ •ํ•œ ์ œ์•ˆ์ด, ์ง...

๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ๊ฐ€๋ฐฉ ์—ด์–ด๋ณด๋ผ๋Š” ๋ง ์˜์–ด๋กœ ๋“ค๋ฆฌ๋ฉด ์ด๋ ‡๊ฒŒ ๋Œ€์‘ํ•˜์„ธ์š”

๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ๊ฐ€๋ฐฉ ์—ด์–ด๋ณด๋ผ๋Š” ๋ง ์˜์–ด๋กœ ๋“ค๋ฆฌ๋ฉด ์ด๋ ‡๊ฒŒ ๋Œ€์‘ํ•˜์„ธ์š”

๊ณตํ•ญ์ด๋‚˜ ์ง€ํ•˜์ฒ  ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ๊ฐ‘์ž๊ธฐ ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ๊ฐ€๋ฐฉ ์—ด์–ด๋ณด๋ผ๋Š” ๋ง ์˜์–ด๋กœ ๋“ค๋ฆฌ๋ฉด ์ด๋ ‡๊ฒŒ ๋Œ€์‘ํ•˜์„ธ์š” ์ƒํ™ฉ์— ๋‹นํ™ฉํ•˜๋Š” ๋ถ„๋“ค์ด ๋งŽ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์˜์–ด๊ฐ€ ์ต์ˆ™ํ•˜์ง€ ์•Š๋‹ค๋ฉด ์–ด๋–ป๊ฒŒ ๋ฐ˜์‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•  ์ˆ˜ ์žˆ์ฃ . ๊ทธ๋ ‡๋‹ค๋ฉด ์‹ค์ œ๋กœ ์–ด๋–ค ํ‘œํ˜„์„ ๋“ฃ๊ฒŒ ๋˜๊ณ , ์–ด๋–ค ๋Œ€์‘ ๋ฐฉ๋ฒ•์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ์ž์ฃผ ์‚ฌ์šฉ๋˜๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ๊ทธ ์˜๋ฏธ๋ฅผ ํŒŒ์•…ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ์ ˆํ•œ ์˜์–ด ๋Œ€์‘ ๋ฌธ์žฅ๊ณผ ๋ชธ์ง“์œผ๋กœ ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ์‚ฌ๋ก€์™€ ํ•จ๊ป˜ ์‹ ์†ํ•˜๊ณ  ์˜ˆ์˜ ๋ฐ”๋ฅธ ๋Œ€์‘๋ฒ•์„ ์ตํžˆ๋ฉด ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

1. ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ๊ฐ€๋ฐฉ ์—ด์–ด๋ณด๋ผ๋Š” ๋ง ์˜์–ด ํ‘œํ˜„๊ณผ ์˜๋ฏธ ์ดํ•ดํ•˜๊ธฐ

1) ์ผ๋ฐ˜์ ์ธ ๋ณด์•ˆ๊ฒ€์ƒ‰ ์•ˆ๋‚ด ์˜์–ด ๋ฌธ๊ตฌ

๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ๊ฐ€์žฅ ํ”ํžˆ ๋“ค๋ฆฌ๋Š” ์˜์–ด ๋ฌธ์žฅ์€ "Could you please open your bag?" ๋˜๋Š” "Please open your bag for inspection."์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ๋“ค์€ ๊ณต์†ํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•˜๊ฒŒ ๊ฐ€๋ฐฉ์„ ์—ด์–ด ๋ณด์—ฌ ๋‹ฌ๋ผ๋Š” ์š”์ฒญ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, "We need to check your bag"์ด๋‚˜ "Security check required" ๊ฐ™์€ ํ‘œํ˜„๋„ ์ž์ฃผ ์‚ฌ์šฉ๋ฉ๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๋ฌธ์žฅ๋“ค์€ ๋ณด์•ˆ ์ ˆ์ฐจ์˜ ์ผํ™˜์ž„์„ ์•Œ๋ฆฌ๋Š” ๊ณต์‹์ ์ธ ์•ˆ๋‚ด์ž…๋‹ˆ๋‹ค.

2) ๊ธด๊ธ‰ํ•˜๊ฑฐ๋‚˜ ์ถ”๊ฐ€ ๊ฒ€์ƒ‰ ์š”์ฒญ ์‹œ ํ‘œํ˜„

๋•Œ๋กœ๋Š” "We need to inspect your bag more thoroughly" ๋˜๋Š” "Please remove items from your bag" ๊ฐ™์€ ๋ฌธ์žฅ์„ ๋“ค์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์ถ”๊ฐ€์ ์ธ ๋ณด์•ˆ ๊ฒ€์‚ฌ๊ฐ€ ํ•„์š”ํ•˜๋‹ค๋Š” ์˜๋ฏธ์ด๋ฉฐ, ํ˜‘์กฐ๊ฐ€ ์š”๊ตฌ๋ฉ๋‹ˆ๋‹ค.

์ด๋•Œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ฐจ๋ถ„ํ•˜๊ฒŒ ๋Œ€์‘ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋ฉฐ, ์ ์ ˆํ•œ ์˜์–ด ๋Œ€๋‹ต๊ณผ ์ œ์Šค์ฒ˜๋ฅผ ์ค€๋น„ํ•ด ๋‘๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

3) ๋น„์–ธ์–ด์  ์‹ ํ˜ธ์™€ ๋ฌธํ™”์  ์ฐจ์ด ์ดํ•ด

๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ๋Š” ์–ธ์–ด ์™ธ์—๋„ ์†์ง“, ๋ชธ์ง“ ๋“ฑ ๋น„์–ธ์–ด์  ์‹ ํ˜ธ๊ฐ€ ํ•จ๊ป˜ ์‚ฌ์šฉ๋ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๊ฐ€๋ฐฉ์„ ๊ฐ€๋ฆฌํ‚ค๋ฉฐ ์—ด์–ด ๋ณด๋ผ๋Š” ์†์ง“์€ ์ „ ์„ธ๊ณ„์ ์œผ๋กœ ๊ณตํ†ต๋œ ์˜์‚ฌ์†Œํ†ต ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

๋ฌธํ™”์  ์ฐจ์ด๋กœ ์ธํ•ด ๋‹ค์†Œ ๊ธด์žฅ๋  ์ˆ˜ ์žˆ์œผ๋‚˜, ๊ธฐ๋ณธ์ ์ธ ์˜์–ด ํ‘œํ˜„๊ณผ ๋น„์–ธ์–ด์  ์‹ ํ˜ธ๋ฅผ ์ดํ•ดํ•˜๋ฉด ๋น ๋ฅธ ์ƒํ™ฉ ํŒŒ์•…์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

2. ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€ ์˜์–ด ๋Œ€์‘๋ฒ•: ์ƒํ™ฉ๋ณ„ ์‹ค์šฉ ํ‘œํ˜„๊ณผ ๋งค๋„ˆ

1) ๊ธฐ๋ณธ์ ์ธ ๊ธ์ •์  ์‘๋‹ต๊ณผ ํ˜‘์กฐ ํ‘œํ˜„

๊ฐ€๋ฐฉ์„ ์—ด์–ด๋ณด๋ผ๋Š” ์š”์ฒญ์— "Sure, no problem." ๋˜๋Š” "Of course."๋ผ๊ณ  ๋‹ตํ•˜๋ฉด ํ˜‘์กฐ์ ์ธ ํƒœ๋„๋ฅผ ๋ณด์—ฌ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, "Here you go."๋ผ๊ณ  ๋งํ•˜๋ฉฐ ๊ฐ€๋ฐฉ์„ ์—ด์–ด ๋ณด์ด๋ฉด ์ƒํ™ฉ์ด ์›ํ™œํ•˜๊ฒŒ ์ง„ํ–‰๋ฉ๋‹ˆ๋‹ค.

2) ์ดํ•ด๊ฐ€ ์–ด๋ ค์šธ ๋•Œ ์ •์ค‘ํžˆ ์žฌํ™•์ธํ•˜๋Š” ํ‘œํ˜„

๋งŒ์•ฝ ์š”์ฒญ ๋‚ด์šฉ์„ ์ž˜ ๋“ฃ์ง€ ๋ชปํ–ˆ๊ฑฐ๋‚˜ ์ดํ•ดํ•˜๊ธฐ ์–ด๋ ต๋‹ค๋ฉด, "Sorry, could you please say that again?" ๋˜๋Š” "I’m not sure I understand, can you explain?"๋ผ๊ณ  ์ •์ค‘ํ•˜๊ฒŒ ์งˆ๋ฌธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ด๋ ‡๊ฒŒ ํ•˜๋ฉด ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ  ์ •ํ™•ํ•œ ์ง€์‹œ๋ฅผ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์˜ˆ์™ธ ์ƒํ™ฉ๊ณผ ์š”์ฒญ ๊ฑฐ์ ˆ ์‹œ ๋Œ€์‘๋ฒ•

ํŠน๋ณ„ํ•œ ์‚ฌ์ •์œผ๋กœ ์ฆ‰์‹œ ํ˜‘์กฐํ•˜๊ธฐ ์–ด๋ ค์šธ ๋•Œ๋Š” "I have sensitive items inside, can you please handle it carefully?"๋ผ๊ณ  ์•Œ๋ฆฌ๊ฑฐ๋‚˜, "Is there an alternative inspection method?"๋ผ๊ณ  ์งˆ๋ฌธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ‘œํ˜„์€ ์ •์ค‘ํ•œ ํƒœ๋„์™€ ํ•จ๊ป˜ ์ž์‹ ์˜ ์ƒํ™ฉ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š”๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€ ์˜์–ด ๋Œ€์‘ ์‹œ ์œ ์šฉํ•œ ํ‘œํ˜„ ๋ชจ์Œ

  • "Could you please open your bag?" – ๊ฐ€๋ฐฉ ์—ด์–ด๋‹ฌ๋ผ๋Š” ์š”์ฒญ
  • "Sure, no problem." – ๊ธ์ •์  ํ˜‘์กฐ
  • "Sorry, could you please repeat that?" – ์žฌํ™•์ธ ์š”์ฒญ
  • "I have sensitive items inside." – ๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ ์•Œ๋ฆผ

์ถœ์ฒ˜

์ด ๋‚ด์šฉ์€ ๋ฏธ๊ตญ ๊ตํ†ต์•ˆ์ „์ฒญ(TSA) ๊ณต์‹ ๊ฐ€์ด๋“œ๋ผ์ธ๊ณผ TSA Security Screening์„ ์ฐธ๊ณ ํ•˜์—ฌ ์ž‘์„ฑ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

์˜์–ด ํ‘œํ˜„ ํ•œ๊ตญ์–ด ์˜๋ฏธ ์ƒํ™ฉ ๋Œ€์‘๋ฒ•
"Could you please open your bag?" ๊ฐ€๋ฐฉ์„ ์—ด์–ด์ฃผ์‹œ๊ฒ ์–ด์š”? ๊ธฐ๋ณธ ๊ฒ€์ƒ‰ ์š”์ฒญ ๊ฐ€๋ฐฉ์„ ์—ด๊ณ  ํ˜‘์กฐ
"We need to inspect your bag more thoroughly." ๊ฐ€๋ฐฉ์„ ๋” ์ž์„ธํžˆ ๊ฒ€์‚ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ถ”๊ฐ€ ๊ฒ€์ƒ‰ ํ•„์š” ์ฐจ๋ถ„ํžˆ ์ถ”๊ฐ€ ๊ฒ€์‚ฌ์— ํ˜‘์กฐ
"Please remove items from your bag." ๊ฐ€๋ฐฉ์—์„œ ๋ฌผ๊ฑด์„ ๊บผ๋‚ด ์ฃผ์„ธ์š”. ํŠน์ • ๋ฌผํ’ˆ ๊ฒ€์‚ฌ ์š”์ฒญ์— ๋”ฐ๋ผ ๋ฌผ๊ฑด ๊บผ๋‚ด๊ธฐ
"I’m sorry, could you repeat that?" ์ฃ„์†กํ•œ๋ฐ, ๋‹ค์‹œ ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์–ด์š”? ์ดํ•ด ๋ถˆ๊ฐ€ ์‹œ ์ •์ค‘ํžˆ ์žฌํ™•์ธ ์š”์ฒญ

3. ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜: ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€ ์˜์–ด ๋Œ€์‘ ์„ฑ๊ณต ์‚ฌ๋ก€์™€ ํŒ

1) ํ•ด์™ธ ์ถœ๊ตญ ์‹œ ์‹ค์ œ ๊ฒฝํ—˜๋‹ด๊ณผ ํšจ๊ณผ์  ํ‘œํ˜„ ์‚ฌ์šฉ

๋งŽ์€ ์—ฌํ–‰๊ฐ๋“ค์ด ๊ณตํ•ญ ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ์˜์–ด ์š”์ฒญ์„ ์ฒ˜์Œ ์ ‘ํ•  ๋•Œ ๊ธด์žฅํ•ฉ๋‹ˆ๋‹ค. ํ•œ ๋ฏธ๊ตญ ์—ฌํ–‰์ž๋Š” “Could you please open your bag?”๋ผ๋Š” ์š”์ฒญ์— “Sure, no problem”๋กœ ์‘๋‹ตํ•ด ๊ฒ€์ƒ‰ ์ ˆ์ฐจ๊ฐ€ ์›ํ™œํžˆ ์ง„ํ–‰๋˜์—ˆ๋‹ค๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ๊ฐ„๋‹จํ•œ ๊ธ์ • ํ‘œํ˜„๊ณผ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ชธ์ง“์€ ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ  ์‹ ์†ํ•œ ์˜์‚ฌ์†Œํ†ต์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ถ”๊ฐ€ ๊ฒ€์ƒ‰ ์š”๊ตฌ ์‹œ “I’m sorry, could you say that again?”์ด๋ผ ์ •์ค‘ํ•˜๊ฒŒ ์žฌํ™•์ธํ•˜๋Š” ์Šต๊ด€์€ ์ƒํ™ฉ ์ดํ•ด๋„๋ฅผ ๋†’์—ฌ ํ˜‘์กฐ๋„๋ฅผ ์ฆ์ง„ํ•ฉ๋‹ˆ๋‹ค.

2) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ์˜ˆ๋ฏผํ•œ ๋ฌผํ’ˆ์ด ์žˆ์„ ๋•Œ ๋Œ€์ฒ˜๋ฒ•

๋ณด์•ˆ๊ฒ€์ƒ‰ ์ „๋ฌธ๊ฐ€๋Š” ๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ์„ ์†Œ์ง€ํ•œ ๊ฒฝ์šฐ “I have sensitive items inside, can you please handle it carefully?”๋ผ๊ณ  ๋ฏธ๋ฆฌ ์•Œ๋ฆฌ๋Š” ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ๊ฒ€์ƒ‰ ๋‹ด๋‹น์ž์—๊ฒŒ ์ฃผ์˜๋ฅผ ํ™˜๊ธฐ์‹œ์ผœ ๋ฌผํ’ˆ ์†์ƒ์„ ๋ฐฉ์ง€ํ•˜๋Š” ๋™์‹œ์— ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ด์™€ ํ•จ๊ป˜, “Is there an alternative inspection method?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋ฉด ์ƒํ™ฉ์— ๋งž๋Š” ๋Œ€์ฒด ์ ˆ์ฐจ๋ฅผ ์•ˆ๋‚ด๋ฐ›์„ ์ˆ˜ ์žˆ์–ด ๋ถˆํ•„์š”ํ•œ ๊ฐˆ๋“ฑ์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์‹ค์ œ ์‚ฌ๋ก€ ๋น„๊ต: ์˜์–ด ๋Œ€์‘๊ณผ ๋น„์–ธ์–ด์  ์‹ ํ˜ธ์˜ ์กฐํ™”

์–ด๋–ค ์—ฌํ–‰๊ฐ์€ ์˜์–ด ํ‘œํ˜„์— ์ž์‹ ์ด ์—†์–ด ๋ชธ์ง“์—๋งŒ ์˜์กดํ–ˆ์œผ๋‚˜, ์˜์‚ฌ์†Œํ†ต์ด ์›ํ™œํ•˜์ง€ ์•Š์•„ ์ถ”๊ฐ€ ์„ค๋ช…์„ ์š”๊ตฌ๋ฐ›์€ ๊ฒฝํ—˜์„ ๊ณต์œ ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด, ๋ช…ํ™•ํ•œ ์˜์–ด ๋Œ€์‘๊ณผ ํ•จ๊ป˜ ์†์ง“์„ ์‚ฌ์šฉํ•œ ์—ฌํ–‰๊ฐ์€ ์‹ ์†ํ•œ ๊ฒ€์ƒ‰ ์ง„ํ–‰์„ ๊ฒฝํ—˜ํ–ˆ์Šต๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ์˜์–ด ๋ฌธ์žฅ๊ณผ ๋น„์–ธ์–ด์  ์‹ ํ˜ธ๋ฅผ ํ•จ๊ป˜ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ๋”์šฑ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ํŠนํžˆ “Here you go”์™€ ํ•จ๊ป˜ ๊ฐ€๋ฐฉ์„ ์—ด์–ด ๋ณด์ด๋Š” ํ–‰๋™์€ ํ˜‘์กฐ ์˜์‚ฌ๋ฅผ ๋ถ„๋ช…ํžˆ ์ „๋‹ฌํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ๊ฐ„๋‹จํ•˜๊ณ  ์ •์ค‘ํ•œ ์˜์–ด ๋ฌธ์žฅ๊ณผ ๋ชธ์ง“์„ ํ•จ๊ป˜ ํ™œ์šฉํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ์€ ์‚ฌ์ „์— ์•Œ๋ฆฌ๊ณ  ์‹ ์ค‘ํ•˜๊ฒŒ ๋‹ค๋ค„๋‹ฌ๋ผ๊ณ  ์š”์ฒญํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ์ดํ•ด๊ฐ€ ์•ˆ ๋  ๋• ์ฆ‰์‹œ ์ •์ค‘ํžˆ ์žฌํ™•์ธํ•˜์—ฌ ์˜คํ•ด๋ฅผ ๋ฐฉ์ง€ํ•˜์„ธ์š”.

4. ์‹ฌ์ธต ๋น„๊ต ๋ถ„์„: ๋‹ค์–‘ํ•œ ์˜์–ด ํ‘œํ˜„๋ณ„ ๋Œ€์‘ ๋‚œ์ด๋„์™€ ํšจ๊ณผ

1) ๊ธฐ๋ณธ ์š”์ฒญ vs. ์ถ”๊ฐ€ ๊ฒ€์‚ฌ ์š”์ฒญ

“Could you please open your bag?”์€ ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ์š”์ฒญ ํ‘œํ˜„์œผ๋กœ, ์ดํ•ด์™€ ๋Œ€์‘์ด ์‰ฝ๊ณ  ๋Œ€๋ถ€๋ถ„์˜ ์—ฌํ–‰๊ฐ์ด ๋ฌธ์ œ ์—†์ด ํ˜‘์กฐํ•ฉ๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด, “We need to inspect your bag more thoroughly”๋Š” ์ถ”๊ฐ€ ๊ฒ€์‚ฌ ์š”์ฒญ์œผ๋กœ ๊ธด์žฅ๋„๋ฅผ ๋†’์ผ ์ˆ˜ ์žˆ์–ด ์ฐจ๋ถ„ํ•œ ํƒœ๋„๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

์ถ”๊ฐ€ ๊ฒ€์‚ฌ ์š”์ฒญ์—๋Š” “Sure, I understand.”์™€ ๊ฐ™์€ ๊ธ์ •์ ์ธ ๋ฐ˜์‘๊ณผ ํ•จ๊ป˜ ํ˜‘์กฐ์  ํƒœ๋„๋ฅผ ๋ณด์ด๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ์— ๋Œ€ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์ฐจ์ด

“I have sensitive items inside”๋ผ๋Š” ํ‘œํ˜„์€ ์ž์‹ ์˜ ์ƒํ™ฉ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ด ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜์ง€ ์•Š์œผ๋ฉด, ๋ณด์•ˆ์š”์›์ด ๋ฌผํ’ˆ์„ ๋‹ค๋ฃจ๋Š” ๊ณผ์ •์—์„œ ๋ฌธ์ œ๊ฐ€ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์–ด ์ฃผ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ์ด ์žˆ์„ ๊ฒฝ์šฐ, ์‚ฌ์ „์— ์•Œ๋ฆฌ๋Š” ๊ฒƒ์ด ๊ฒ€์ƒ‰ ๊ณผ์ •์˜ ์ŠคํŠธ๋ ˆ์Šค๋ฅผ ์ค„์—ฌ์ค๋‹ˆ๋‹ค.

3) ์žฌํ™•์ธ ์š”์ฒญ ํ‘œํ˜„์˜ ์ค‘์š”์„ฑ

“Sorry, could you please repeat that?”๊ณผ ๊ฐ™์€ ์ •์ค‘ํ•œ ์žฌํ™•์ธ ํ‘œํ˜„์€ ์˜์‚ฌ์†Œํ†ต ์˜ค๋ฅ˜๋ฅผ ์ตœ์†Œํ™”ํ•˜๋Š” ๋ฐ ๋งค์šฐ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ์˜์–ด๊ฐ€ ์ต์ˆ™ํ•˜์ง€ ์•Š์€ ์—ฌํ–‰๊ฐ์€ ์ด ํ‘œํ˜„์„ ํ™œ์šฉํ•ด ์ง€์‹œ์‚ฌํ•ญ์„ ๋ช…ํ™•ํžˆ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์˜ˆ๋ฐฉํ•˜๋Š” ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค.

์ ๊ทน์ ์ธ ์งˆ๋ฌธ ์ž์„ธ๊ฐ€ ๋ณด์•ˆ ๊ฒ€์ƒ‰๊ณผ์ •์—์„œ ์‹ ๋ขฐ๋ฅผ ๋†’์ด๋Š” ๋ฐ๋„ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์˜์–ด ํ‘œํ˜„ ๋Œ€์‘ ๋‚œ์ด๋„ ํšจ๊ณผ ๊ถŒ์žฅ ๋Œ€์‘
"Could you please open your bag?" ๋‚ฎ์Œ ๋†’์Œ (์‹ ์†ํ•œ ์ง„ํ–‰) ๋น ๋ฅธ ํ˜‘์กฐ ๋ฐ ๊ธ์ •์  ์‘๋‹ต
"We need to inspect your bag more thoroughly." ์ค‘๊ฐ„ ์ค‘๊ฐ„ (์ถ”๊ฐ€ ๊ฒ€์‚ฌ๋กœ ๊ธด์žฅ๊ฐ ์ฆ๊ฐ€) ์ฐจ๋ถ„ํ•œ ํƒœ๋„์™€ ํ˜‘์กฐ
"I have sensitive items inside." ๋‚ฎ์Œ ๋†’์Œ (๋ฌผํ’ˆ ์†์ƒ ๋ฐฉ์ง€) ์‚ฌ์ „ ์•Œ๋ฆผ๊ณผ ์ •์ค‘ํ•œ ์š”์ฒญ
"Sorry, could you please repeat that?" ๋‚ฎ์Œ ๋†’์Œ (์˜คํ•ด ๋ฐฉ์ง€) ์ •์ค‘ํ•œ ์žฌํ™•์ธ ์š”์ฒญ

5. ์ถ”์ฒœ ์˜์–ด ํ‘œํ˜„ ์—ฐ์Šต ๋ฐฉ๋ฒ•๊ณผ ์‹ค์ „ ๋Œ€๋น„ ์ „๋žต

1) ๋ฐ˜๋ณต ํ•™์Šต๊ณผ ์ƒํ™ฉ๋ณ„ ๋กคํ”Œ๋ ˆ์ด

๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ํ”ํžˆ ์“ฐ์ด๋Š” ์˜์–ด ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ฐ€์กฑ์ด๋‚˜ ์นœ๊ตฌ์™€ ํ•จ๊ป˜ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ๋กคํ”Œ๋ ˆ์ด๋ฅผ ํ•˜๋ฉฐ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐ˜์‘์„ ์ตํžˆ๋ฉด ์‹ค์ œ ์ƒํ™ฉ์—์„œ ๊ธด์žฅ ์™„ํ™”์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์งง์€ ๋ฌธ์žฅ๊ณผ ํ•ต์‹ฌ ํ‘œํ˜„์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ๋ชจ๋ฐ”์ผ ์•ฑ๊ณผ ์˜จ๋ผ์ธ ๊ฐ•์˜ ํ™œ์šฉ

์ตœ๊ทผ์—๋Š” ์—ฌํ–‰ ์˜์–ด๋ฅผ ์ „๋ฌธ์œผ๋กœ ํ•˜๋Š” ๋ชจ๋ฐ”์ผ ์•ฑ๊ณผ ์˜จ๋ผ์ธ ๊ฐ•์˜๊ฐ€ ๋‹ค์–‘ํ•˜๊ฒŒ ์ œ๊ณต๋ฉ๋‹ˆ๋‹ค. TSA ๊ณต์‹ ์•ˆ๋‚ด ๋ฌธ๊ตฌ๋ฅผ ํฌํ•จํ•œ ํ•„์ˆ˜ ํ‘œํ˜„์„ ์‰ฝ๊ฒŒ ํ•™์Šตํ•  ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ถœ๊ตญ ์ „ ํ™œ์šฉ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ๊ต์ •ํ•ด ์ฃผ๋Š” ๊ธฐ๋Šฅ์ด ์žˆ๋Š” ์•ฑ์„ ์ด์šฉํ•˜๋ฉด ์˜์‚ฌ์†Œํ†ต ๋Šฅ๋ ฅ์ด ํ–ฅ์ƒ๋ฉ๋‹ˆ๋‹ค.

3) ๊ธด์žฅ ์™„ํ™”์™€ ์ž์‹ ๊ฐ ์ฆ์ง„์„ ์œ„ํ•œ ๋งˆ์Œ๊ฐ€์ง

์–ธ์–ด๊ฐ€ ์„œํˆด๋”๋ผ๋„ ํ˜‘์กฐํ•˜๋ ค๋Š” ์˜์ง€๋ฅผ ๋ณด์—ฌ์ฃผ๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์ž์‹ ๊ฐ์„ ๊ฐ€์ง€๊ณ  ์ฒœ์ฒœํžˆ ๋ช…ํ™•ํ•˜๊ฒŒ ๋งํ•˜๋Š” ์Šต๊ด€์„ ๋“ค์ด๋ฉด ๋ณด์•ˆ์š”์›๋„ ๊ธ์ •์ ์œผ๋กœ ๋ฐ˜์‘ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฏธ๋ฆฌ ์ค€๋น„ํ•œ ํ‘œํ˜„ ๋…ธํŠธ๋ฅผ ํœด๋Œ€ํ•˜๋Š” ๊ฒƒ๋„ ๊ธด์žฅ ์™„ํ™”์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ์ถœ๊ตญ ์ „ ํ•„์ˆ˜ ์˜์–ด ๋ฌธ์žฅ ๋ฐ˜๋ณต ์—ฐ์Šต์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ 2: ๋ชจ๋ฐ”์ผ ์•ฑ์„ ํ™œ์šฉํ•ด ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ๋ฏธ๋ฆฌ ๊ต์ •ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ์ž์‹ ๊ฐ ์žˆ๋Š” ํƒœ๋„์™€ ํ˜‘์กฐ ์˜์‚ฌ๊ฐ€ ๊ฐ€์žฅ ์ค‘์š”ํ•œ ์š”์†Œ์ž…๋‹ˆ๋‹ค.

6. ๋ฌธํ™” ์ฐจ์ด์™€ ์˜ˆ์ ˆ: ๊ธ€๋กœ๋ฒŒ ๋ณด์•ˆ๊ฒ€์ƒ‰ ์‹œ ์ฃผ์˜ํ•  ์ ๊ณผ ๋งค๋„ˆ

1) ๊ตญ๊ฐ€๋ณ„ ๋ณด์•ˆ๊ฒ€์ƒ‰ ์ ˆ์ฐจ ๋ฐ ์š”๊ตฌ ์‚ฌํ•ญ ์ฐจ์ด

๊ฐ๊ตญ ๋ณด์•ˆ๊ฒ€์ƒ‰ ์ ˆ์ฐจ๋Š” ๋‹ค์†Œ ์ฐจ์ด๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฏธ๊ตญ๊ณผ ์œ ๋Ÿฝ์—์„œ๋Š” ์ถ”๊ฐ€ ๊ฒ€์ƒ‰ ์‹œ ์ข€ ๋” ์—„๊ฒฉํ•œ ์ ˆ์ฐจ๋ฅผ ๊ฑฐ์น˜๋ฉฐ, ์•„์‹œ์•„ ์ผ๋ถ€ ๊ตญ๊ฐ€์—์„œ๋Š” ์‹ ์†ํ•œ ์ง„ํ–‰์„ ์ค‘์‹œํ•˜๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ์—ฌํ–‰ ์ „ ๋ชฉ์ ์ง€ ๊ตญ๊ฐ€์˜ ๋ณด์•ˆ ์ •์ฑ…์„ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ์ •์ค‘ํ•œ ํƒœ๋„์™€ ์˜ˆ์ ˆ์˜ ์ค‘์š”์„ฑ

๋ณด์•ˆ์š”์›๊ณผ์˜ ์›ํ™œํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์„ ์œ„ํ•ด ํ•ญ์ƒ ์ •์ค‘ํ•œ ํƒœ๋„๋ฅผ ์œ ์ง€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋น ๋ฅธ ์ง„ํ–‰์„ ์œ„ํ•ด ๋ถˆํ•„์š”ํ•œ ๋…ผ์Ÿ์€ ํ”ผํ•˜๊ณ , ์š”์ฒญ์— ์ ๊ทน ํ˜‘์กฐํ•˜๋Š” ๋ชจ์Šต์„ ๋ณด์—ฌ์•ผ ํ•ฉ๋‹ˆ๋‹ค.

“Thank you”๋‚˜ “I appreciate your help” ๊ฐ™์€ ๊ฐ„๋‹จํ•œ ๊ฐ์‚ฌ ํ‘œํ˜„๋„ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊น๋‹ˆ๋‹ค.

3) ๋น„์–ธ์–ด์  ์‹ ํ˜ธ ์ฃผ์˜์™€ ํ˜„์ง€ ๋ฌธํ™” ์กด์ค‘

์†์ง“์ด๋‚˜ ํ‘œ์ • ๋“ฑ ๋น„์–ธ์–ด์  ์‹ ํ˜ธ๊ฐ€ ๊ตญ๊ฐ€๋งˆ๋‹ค ๋‹ค๋ฅด๊ฒŒ ํ•ด์„๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ์†๋ฐ”๋‹ฅ์„ ๋ณด์ด๋ฉฐ “๋ฉˆ์ถฐ”๋ผ๋Š” ์ œ์Šค์ฒ˜๊ฐ€ ์ผ๋ถ€ ๋ฌธํ™”์—์„œ๋Š” ๋ฌด๋ก€ํ•˜๊ฒŒ ์—ฌ๊ฒจ์งˆ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ฃผ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

๊ฐ€๋Šฅํ•˜๋ฉด ํ•ด๋‹น ๊ตญ๊ฐ€์˜ ๊ธฐ๋ณธ์ ์ธ ์˜ˆ์ ˆ๊ณผ ๋น„์–ธ์–ด์  ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋ฐฉ์‹์„ ์‚ฌ์ „์— ํ•™์Šตํ•˜๋Š” ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค.

๊ตญ๊ฐ€/์ง€์—ญ ๋ณด์•ˆ๊ฒ€์ƒ‰ ํŠน์ง• ์˜ˆ์ ˆ ๋ฐ ์ฃผ์˜์‚ฌํ•ญ ์ถ”์ฒœ ๋Œ€์‘๋ฒ•
๋ฏธ๊ตญ ์—„๊ฒฉํ•œ ์ถ”๊ฐ€ ๊ฒ€์ƒ‰ ๋ฐ ์ „์ž๊ธฐ๊ธฐ ๋ถ„๋ฆฌ ๊ฒ€์‚ฌ ์ •์ค‘ํ•œ ์–ธ์–ด์™€ ๊ฐ์‚ฌ ํ‘œํ˜„ ํ•„์ˆ˜ ๊ฐ„๋‹จ ๋ช…ํ™•ํ•œ ์˜์–ด ๋ฐ ํ˜‘์กฐ์  ํƒœ๋„
์œ ๋Ÿฝ ๋น ๋ฅธ ์ง„ํ–‰๊ณผ ํšจ์œจ์„ฑ ์ค‘์‹œ, ์ผ๋ถ€ ๊ตญ๊ฐ€ ์ถ”๊ฐ€ ๊ฒ€์ƒ‰ ์—„๊ฒฉ ์ง€์—ญ๋ณ„ ๋ฌธํ™” ์ฐจ์ด ์กด์ค‘, ๋น„์–ธ์–ด ์‹ ํ˜ธ ์ฃผ์˜ ํ˜„์ง€ ์–ธ์–ด ๊ธฐ๋ณธ ์ธ์‚ฌ ๋ฐ ํ˜‘์กฐ
์•„์‹œ์•„ ๋น ๋ฅธ ๊ฒ€์ƒ‰ ์ ˆ์ฐจ, ์ผ๋ถ€ ๊ตญ๊ฐ€์—์„œ๋Š” ์‹ ์†ํ•œ ์ด๋™ ์ค‘์‹œ ๊ณผ๋„ํ•œ ์–ธ์Ÿ ๊ธˆ์ง€, ์˜ˆ์˜ ์ค‘์‹œ ์ •์ค‘ํ•œ ํƒœ๋„์™€ ๋ช…ํ™•ํ•œ ํ‘œํ˜„

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ๋ณด์•ˆ๊ฒ€์ƒ‰๋Œ€์—์„œ ์š”์ฒญ ๋‚ด์šฉ์„ ์ž˜ ๋ชป ์•Œ์•„๋“ค์—ˆ์„ ๋•Œ ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
์ดํ•ด๊ฐ€ ์–ด๋ ค์šธ ๊ฒฝ์šฐ “Sorry, could you please say that again?” ๋˜๋Š” “I’m not sure I understand, can you explain?”๋ผ๊ณ  ์ •์ค‘ํ•˜๊ฒŒ ์žฌํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ์ข‹์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์˜คํ•ด๋ฅผ ๋ฐฉ์ง€ํ•˜๊ณ  ์ •ํ™•ํ•œ ์ง€์‹œ๋ฅผ ๋ฐ›๋Š” ๋ฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค. ๋˜ํ•œ, ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•ด๋‹ฌ๋ผ๊ณ  ์š”์ฒญํ•˜๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.
Q. ๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ์ด ์žˆ์„ ๋•Œ ๋ฏธ๋ฆฌ ์•Œ๋ฆฌ๋Š” ๊ฒƒ์ด ์™œ ์ค‘์š”ํ•œ๊ฐ€์š”?
๋ฏผ๊ฐํ•œ ๋ฌผํ’ˆ์ด ์žˆ์œผ๋ฉด “I have sensitive items inside, can you please handle it carefully?”๋ผ๊ณ  ๋ฏธ๋ฆฌ ์•Œ๋ฆฌ๋ฉด ๋ณด์•ˆ์š”์›์ด ์ฃผ์˜ํ•˜์—ฌ ๋‹ค๋ฃจ๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ์ด๋Š” ๋ฌผํ’ˆ ์†์ƒ์„ ๋ฐฉ์ง€ํ•˜๊ณ  ๋ถˆํ•„์š”ํ•œ ๊ฐˆ๋“ฑ์„ ์ค„์ด๋Š” ๋ฐ ๋งค์šฐ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ์˜๋ฃŒ์šฉํ’ˆ์ด๋‚˜ ์ „์ž๊ธฐ๊ธฐ ๋“ฑ์ด ์ด์— ํ•ด๋‹นํ•ฉ๋‹ˆ๋‹ค.
Q. ์˜์–ด๊ฐ€ ๋„ˆ๋ฌด ์„œํˆด๋Ÿฌ์„œ ๊ฑฑ์ •์ธ๋ฐ, ์–ด๋–ป๊ฒŒ ๋Œ€๋น„ํ•˜๋ฉด ์ข‹์„๊นŒ์š”?
์ถœ๊ตญ ์ „ ๊ธฐ๋ณธ์ ์ธ ๋ณด์•ˆ๊ฒ€์ƒ‰ ์˜์–ด ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต ํ•™์Šตํ•˜๊ณ , ๋ชจ๋ฐ”์ผ ์•ฑ์ด๋‚˜ ์˜จ๋ผ์ธ ๊ฐ•์˜๋ฅผ ํ™œ์šฉํ•ด ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ๊ฐ„๋‹จํ•œ ํ‘œํ˜„๊ณผ ๋ชธ์ง“์„ ํ•จ๊ป˜ ์‚ฌ์šฉํ•˜๋ฉด ์˜์‚ฌ์†Œํ†ต์ด ์›ํ™œํ•ด์ง‘๋‹ˆ๋‹ค. ์ค€๋น„๋œ ๋ฌธ์žฅ ๋…ธํŠธ๋ฅผ ํœด๋Œ€ํ•˜๋Š” ๊ฒƒ๋„ ๊ธด์žฅ ์™„ํ™”์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ๋ณด์•ˆ์š”์›๊ณผ ๋งˆ์ฐฐ์ด ์ƒ๊ธฐ๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
๋ณด์•ˆ๊ฒ€์ƒ‰ ๊ณผ์ •์—์„œ ๋งˆ์ฐฐ์ด ์ƒ๊ธฐ๋ฉด ํ•ญ์ƒ ์ •์ค‘ํ•œ ํƒœ๋„๋ฅผ ์œ ์ง€ํ•˜๊ณ , ๊ฐ์ •์„ ์ž์ œํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋ถˆํ•„์š”ํ•œ ๋…ผ์Ÿ์„ ํ”ผํ•˜๊ณ  ์ƒํ™ฉ์„ ์ฐจ๋ถ„ํžˆ ์„ค๋ช…ํ•˜๋ ค ๋…ธ๋ ฅํ•˜์„ธ์š”. ํ•„์š” ์‹œ “Is there a supervisor I can speak to?”๋ผ๊ณ  ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋Œ€๋ถ€๋ถ„์˜ ๊ฒฝ์šฐ ํ˜‘์กฐ์ ์ธ ํƒœ๋„๊ฐ€ ๋ฌธ์ œ ํ•ด๊ฒฐ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ๋น„์–ธ์–ด์  ์‹ ํ˜ธ๊ฐ€ ์ž˜ ์ดํ•ด๋˜์ง€ ์•Š์„ ๋•Œ ๋Œ€์ฒ˜๋ฒ•์€?
๋น„์–ธ์–ด์  ์‹ ํ˜ธ๊ฐ€ ํ˜ผ๋ž€์Šค๋Ÿฌ์šธ ๋•Œ๋Š” ๊ฐ„๋‹จํ•œ ์˜์–ด ๋ฌธ์žฅ์œผ๋กœ “Could you please explain?”์ด๋‚˜ “I’m sorry, I don’t understand”๋ผ๊ณ  ๋งํ•ด ๊ตฌ์ฒด์ ์ธ ์ง€์‹œ๋ฅผ ๋ฐ›๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ, ๊ฐ€๋ฐฉ์„ ๊ฐ€๋ฆฌํ‚ค๋ฉฐ ์—ด์–ด ๋ณด์ด๋Š” ํ–‰๋™์€ ์ „ ์„ธ๊ณ„์ ์œผ๋กœ ์ดํ•ด๋˜๋Š” ํ˜‘์กฐ ์‹ ํ˜ธ์ž…๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”