์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์ง€๋งŒ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ ์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ํž˜์„ ์ง€๋‹™๋‹ˆ๋‹ค. ์ด ํ•œ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๋” ๊นŠ์€ ๊ด€๊ณ„๋กœ ๋‚˜์•„๊ฐ€๋Š” ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ํšจ๊ณผ์ ์ธ ์ฒซ์ธ์ƒ์„ ๋งŒ๋“œ๋Š” ํ•œ ๋ฌธ์žฅ์˜ ์ค‘์š”์„ฑ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๊ณผ ๋ฌธํ™”์— ๋งž์ถ˜ ๋งž์ถคํ˜• ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ์‹œ์™€ ํŒ 1. ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์˜ ์—ญํ• ๊ณผ ์ค‘์š”์„ฑ 1) ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์ด ์ฃผ๋Š” ์ฒซ์ธ์ƒ์˜ ์˜ํ–ฅ๋ ฅ ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ณผ์ •์—์„œ ์ฒซ์ธ์‚ฌ๋Š” ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ด๋ฏธ์ง€๋ฅผ ์‹ฌ์–ด์ฃผ๋Š” ๊ฒฐ์ •์  ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ์ง„์‹ฌ์ด ๋‹ด๊ธด ํ•œ ๋ฌธ์žฅ์€ ํ˜ธ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ์ดˆ์„ ์—ญํ• ์„ ํ•˜์ฃ . ์‹ฌ๋ฆฌํ•™ ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด, ์ฒซ์ธ์ƒ์ด ์ „์ฒด ๋Œ€์ธ๊ด€๊ณ„์˜ 55%๊นŒ์ง€ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๋ณด๊ณ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ์˜์–ด๊ถŒ ๋ฌธํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์นœ๊ทผํ•œ ์ธ์‚ฌ๋ฅผ ๊ตฌ์‚ฌํ•˜๋Š” ๊ฒƒ์€ ์นœ๊ตฌ ๋งŒ๋“ค๊ธฐ์˜ ํ•„์ˆ˜ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค. 2) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๊ตฌ์กฐ ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ๋ฅผ ๋ง‰ ์‹œ์ž‘ํ•˜๋Š” ํ•™์Šต์ž๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Hi, my name is [์ด๋ฆ„]. What's your name?"๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ž์‹ ์„ ์†Œ๊ฐœํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•˜๊ณ  ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ดํ›„ ์˜๊ฒฌ ๊ตํ™˜์ด๋‚˜ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ํƒ์ƒ‰์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋งž์ถ˜ ์‘์šฉ๋ฒ• ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์€ ์ƒํ™ฉ๊ณผ ์žฅ์†Œ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•™๊ต, ์ง์žฅ, ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋“ฑ ๊ฐ๊ธฐ ๋‹ค๋ฅธ ํ™˜๊ฒฝ์—์„œ ์ ์ ˆํ•œ ํ†ค๊ณผ ํ‘œํ˜„์„ ์„ ํƒํ•˜๋Š” ๋Šฅ๋ ฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•™๊ต์—์„œ๋Š” “Are you new here? I’d love to be friends!”์ฒ˜๋Ÿผ ๋‹ค์ •ํ•œ ์ œ์•ˆ์ด, ์ง...

์‹๋‹น ์˜ˆ์•ฝ ์ „ํ™”ํ•  ๋•Œ ์ด ๋Œ€๋ณธ๋งŒ ์žˆ์œผ๋ฉด ๊ฑฑ์ • ๋! ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์˜ˆ์‹œ ์ œ๊ณต

์‹๋‹น ์˜ˆ์•ฝ ์ „ํ™”ํ•  ๋•Œ ์ด ๋Œ€๋ณธ๋งŒ ์žˆ์œผ๋ฉด ๊ฑฑ์ • ๋! ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์˜ˆ์‹œ ์ œ๊ณต

์‹๋‹น ์˜ˆ์•ฝ ์ „ํ™”, ์˜์–ด๋กœ ์–ด๋–ป๊ฒŒ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์‹๋‹น ์˜ˆ์•ฝ ์ „ํ™”ํ•  ๋•Œ ์ด ๋Œ€๋ณธ๋งŒ ์žˆ์œผ๋ฉด ๊ฑฑ์ • ๋! ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์˜ˆ์‹œ ์ œ๊ณต์„ ํ†ตํ•ด ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์‹ค์šฉ์ ์ธ ํ‘œํ˜„์„ ์ตํžˆ๊ณ  ์ž์‹  ์žˆ๊ฒŒ ์˜ˆ์•ฝ ์ „ํ™”๋ฅผ ๊ฑธ์–ด๋ณด์„ธ์š”. ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ์˜ ํ•ต์‹ฌ ํŒ๊ณผ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜ˆ์‹œ๋Š” ๋ฌด์—‡์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜ˆ์•ฝ ์ „ํ™”๋ฅผ ์œ„ํ•œ ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„๊ณผ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ํ๋ฆ„์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ๋‹ค์–‘ํ•œ ์ƒํ™ฉ๋ณ„ ์ „ํ™” ์˜ˆ์•ฝ ์˜ˆ์‹œ๋ฅผ ํ†ตํ•ด ์‹ค์ œ ํ™œ์šฉ๋ฒ•์„ ์‰ฝ๊ฒŒ ์ตํž ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์˜ˆ์•ฝ ์‹œ ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€ ํŒจํ„ด์„ ์ตํ˜€ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ๋Œ€์ฒ˜ํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์•Œ๋ ค๋“œ๋ฆฝ๋‹ˆ๋‹ค.

1. ์‹๋‹น ์˜ˆ์•ฝ ์ „ํ™”, ์˜์–ด๋กœ ์–ด๋–ป๊ฒŒ ์‹œ์ž‘ํ•ด์•ผ ํ• ๊นŒ? – ๊ธฐ๋ณธ ํ‘œํ˜„๊ณผ ์ฒซ์ธ์ƒ ๋งŒ๋“ค๊ธฐ

1) ์˜ˆ์•ฝ ์‹œ์ž‘ ์‹œ ํ•„์š”ํ•œ ํ•„์ˆ˜ ์˜์–ด ๋ฌธ์žฅ

์‹๋‹น์— ์˜ˆ์•ฝ ์ „ํ™”๋ฅผ ๊ฑธ ๋•Œ ๊ฐ€์žฅ ๋จผ์ € ํ•„์š”ํ•œ ๊ฒƒ์€ ๋ช…ํ™•ํ•˜๊ณ  ์˜ˆ์˜ ๋ฐ”๋ฅธ ์ฒซ์ธ์‚ฌ์ž…๋‹ˆ๋‹ค. ์ผ๋ฐ˜์ ์œผ๋กœ “Hello, I’d like to make a reservation” ๋˜๋Š” “Hi, I’m calling to book a table” ๊ฐ™์€ ํ‘œํ˜„์ด ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ๋“ค์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์˜ˆ์•ฝ ์˜์‚ฌ๋ฅผ ๋ถ„๋ช…ํžˆ ์ „๋‹ฌํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด๊ฐ€๊ฒŒ ํ•ด์ค๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜ˆ์•ฝ ๋‚ ์งœ์™€ ์‹œ๊ฐ„์„ ๋งํ•  ๋•Œ๋Š” “for tomorrow at 7 PM” ๋˜๋Š” “this Saturday evening” ๋“ฑ ๊ตฌ์ฒด์ ์ธ ์‹œ๊ฐ„์„ ๋ช…ํ™•ํžˆ ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์ƒ๋Œ€๋ฐฉ์ด ์ •ํ™•ํžˆ ์ดํ•ดํ•  ์ˆ˜ ์žˆ๋„๋ก ๊ฐ„๊ฒฐํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์€ ์ฒซ์ธ์ƒ์„ ์ค๋‹ˆ๋‹ค.

2) ์˜ˆ์•ฝ ์ „ํ™” ์‹œ ์˜ˆ์˜ ๋ฐ”๋ฅธ ํ‘œํ˜„๊ณผ ๊ณต์†ํ•œ ์š”์ฒญ๋ฒ•

์ „ํ™” ์˜ˆ์•ฝ์—์„œ ์˜ˆ์˜๋Š” ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Could I please make a reservation?” ๋˜๋Š” “Would it be possible to reserve a table?” ๊ฐ™์€ ๊ณต์†ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ์ƒ๋Œ€๋ฐฉ์˜ ํ˜ธ๊ฐ์„ ์–ป์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ, “Thank you for your help” ๊ฐ™์€ ๋งˆ๋ฌด๋ฆฌ ์ธ์‚ฌ๋ฅผ ์žŠ์ง€ ์•Š๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ๊ฐ€ ํ•„์š”ํ•œ ๊ฒฝ์šฐ์—๋„ “I’d like to change my reservation” ๋˜๋Š” “Could I cancel my booking?” ๊ฐ™์€ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ˆ™์ง€ํ•˜๋ฉด ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ์ธ์›๊ณผ ํŠน๋ณ„ ์š”์ฒญ ์ „๋‹ฌ ๋ฐฉ๋ฒ•

์˜ˆ์•ฝ ์ธ์› ์ˆ˜๋ฅผ ์•Œ๋ฆด ๋•Œ๋Š” “a table for four” ๋˜๋Š” “reservation for two people”์ฒ˜๋Ÿผ ์ˆซ์ž์™€ ํ•จ๊ป˜ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํŠน๋ณ„ ์š”์ฒญ์ด ์žˆ์„ ๋•Œ๋Š” “Do you have a non-smoking section?” ๋˜๋Š” “Could we have a table near the window?” ๊ฐ™์€ ๊ตฌ์ฒด์ ์ธ ์š”๊ตฌ์‚ฌํ•ญ์„ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์„ธ๋ถ€ ์ •๋ณด๋Š” ์‹๋‹น ์ค€๋น„์— ํฐ ๋„์›€์ด ๋˜๋ฉฐ, ์ „ํ™” ์˜ˆ์•ฝ ์‹œ ๋ฏธ๋ฆฌ ์ด์•ผ๊ธฐํ•˜๋ฉด ์›ํ™œํ•œ ์„œ๋น„์Šค ์ œ๊ณต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

2. ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์˜ˆ์‹œ, ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ํŒจํ„ด๊ณผ ํ™œ์šฉ๋ฒ•

1) ๊ธฐ๋ณธ ์˜ˆ์•ฝ ๋Œ€ํ™” ์˜ˆ์‹œ: ๊ฐ„๋‹จํ•˜๊ณ  ๋ช…ํ™•ํ•œ ํŒจํ„ด

๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ์˜ˆ์•ฝ ๋Œ€ํ™” ์˜ˆ์‹œ๋Š” ๋‹ค์Œ๊ณผ ๊ฐ™์Šต๋‹ˆ๋‹ค. “Hello, I’d like to make a reservation for two at 7 PM tomorrow.” “Certainly, may I have your name please?” “It’s Kim Minsoo.” ์ด๋Ÿฐ ํŒจํ„ด์„ ์ตํžˆ๋ฉด ๋ถ€๋‹ด ์—†์ด ์˜ˆ์•ฝ ์ „ํ™”๋ฅผ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ „ํ™”์˜์–ด ํ•™์Šต์—์„œ๋Š” ์ด๋Ÿฐ ๊ธฐ๋ณธ ๋ฌธ์žฅ๋“ค์„ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜์—ฌ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์ž์‹ ๊ฐ ์žˆ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•˜๋Š” ๊ฒƒ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค.

2) ์˜ˆ์•ฝ ๋ณ€๊ฒฝ ๋ฐ ์ทจ์†Œ ๋Œ€ํ™” ์˜ˆ์‹œ

์˜ˆ์•ฝ ๋ณ€๊ฒฝ ์‹œ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ํ‘œํ˜„์€ “I’d like to change my reservation to 8 PM instead of 7 PM.” ์ทจ์†Œ ์‹œ์—๋Š” “I’m sorry, I need to cancel my reservation for tomorrow.” ๋“ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๋ฌธ์žฅ๋“ค์„ ์ƒํ™ฉ์— ๋งž๊ฒŒ ๋ณ€ํ˜•ํ•ด ์‚ฌ์šฉํ•˜๋Š” ์—ฐ์Šต์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ ์ทจ์†Œ ์‹œ์—๋Š” ์ด์œ ๋ฅผ ๊ฐ„๋‹จํžˆ ๋ง๋ถ™์ด๋ฉด ๋”์šฑ ์˜ˆ์˜ ๋ฐ”๋ฅธ ์ธ์ƒ์„ ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ํŠน๋ณ„ ์š”์ฒญ ๋ฐ ๋ฌธ์˜ ๋Œ€ํ™” ์˜ˆ์‹œ

ํŠน๋ณ„ ์š”์ฒญ์ด ์žˆ์„ ๋•Œ๋Š” “Do you have vegetarian options?” ๋˜๋Š” “Is there parking available?” ๊ฐ™์ด ๊ตฌ์ฒด์ ์ธ ์งˆ๋ฌธ์„ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๋ฌธ์žฅ๋“ค์€ ์˜ˆ์•ฝ ์ „ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๊ณ  ์‹ถ์€ ์‚ฌํ•ญ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์˜ˆ์‹œ๋ฅผ ํ†ตํ•ด ์ด๋Ÿฐ ๋‹ค์–‘ํ•œ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™”๊ฐ€ ์–ด๋–ป๊ฒŒ ์ง„ํ–‰๋˜๋Š”์ง€ ์ตํžˆ๋ฉด ์‹ค์ œ ์ „ํ™” ์ƒํ™ฉ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ๋Œ€์ฒ˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ์ƒํ™ฉ ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์˜ˆ์‹œ ๋ฌธ์žฅ ์ฃผ์˜์‚ฌํ•ญ
๊ธฐ๋ณธ ์˜ˆ์•ฝ Hello, I’d like to make a reservation Hello, I’d like to make a reservation for two at 7 PM tomorrow. ๋‚ ์งœ์™€ ์‹œ๊ฐ„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌ
์˜ˆ์•ฝ ๋ณ€๊ฒฝ I’d like to change my reservation I’d like to change my reservation from 7 PM to 8 PM. ๋ณ€๊ฒฝ ์‚ฌํ•ญ ๊ตฌ์ฒด์ ์œผ๋กœ ๋งํ•˜๊ธฐ
์˜ˆ์•ฝ ์ทจ์†Œ I need to cancel my reservation I’m sorry, I need to cancel my reservation for tomorrow. ๊ฐ€๋Šฅํ•˜๋ฉด ์ด์œ  ๊ฐ„๋‹จํžˆ ์„ค๋ช…
ํŠน๋ณ„ ์š”์ฒญ Do you have…? / Could we have…? Do you have a non-smoking section available? ๋ช…ํ™•ํ•˜๊ณ  ๊ณต์†ํ•˜๊ฒŒ ์š”์ฒญ

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ด๋Ÿฐ ๊ธฐ๋ณธ ๋Œ€ํ™” ์˜ˆ์‹œ๋ฅผ ๋ฐ”ํƒ•์œผ๋กœ ์‹ค์ œ ์ƒํ™ฉ๋ณ„ ์ „ํ™”์˜์–ด ์—ฐ์Šต ๋ฐฉ๋ฒ•๊ณผ ์‘์šฉ ํ‘œํ˜„์„ ๊นŠ์ด ์žˆ๊ฒŒ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ์ „ํ™” ์˜ˆ์•ฝ์—์„œ ์ž์‹ ๊ฐ์„ ์Œ“๋Š” ํ•ต์‹ฌ ์ „๋žต์€ ๋ฌด์—‡์ผ๊นŒ์š”?

3. ์‹ค์ œ ์ƒํ™ฉ์—์„œ์˜ ์ „ํ™” ์˜ˆ์•ฝ ๊ฒฝํ—˜๊ณผ ์„ฑ๊ณต ์ „๋žต ๋ถ„์„

1) ์‚ฌ์šฉ์ž ๊ฒฝํ—˜ ์‚ฌ๋ก€: ์ดˆ๋ณด์ž๊ฐ€ ์ „ํ™” ์˜ˆ์•ฝ์— ์„ฑ๊ณตํ•œ ๋น„๊ฒฐ

์˜์–ด ์ „ํ™” ์˜ˆ์•ฝ์ด ์ฒ˜์Œ์ธ ์‚ฌ์šฉ์ž ๊น€์”จ๋Š” ๊ธฐ๋ณธ ๋Œ€ํ™” ํŒจํ„ด์„ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋ฉฐ ์ž์‹ ๊ฐ์„ ํ‚ค์› ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ “Hello, I’d like to make a reservation” ์™€ ๊ฐ™์€ ๋ช…ํ™•ํ•œ ์ฒซ์ธ์‚ฌ๋ฅผ ์ˆ™์ง€ํ•œ ๋’ค, ๋‚ ์งœ์™€ ์ธ์› ์ˆ˜๋ฅผ ์ •ํ™•ํžˆ ๋งํ•˜๋Š” ๋ฐ ์ง‘์ค‘ํ–ˆ์Šต๋‹ˆ๋‹ค.

๊ทธ ๊ฒฐ๊ณผ, ์‹ค์ œ ์˜ˆ์•ฝ ์‹œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์ด์–ด๊ฐˆ ์ˆ˜ ์žˆ์—ˆ์œผ๋ฉฐ, ์ง์›์˜ ์งˆ๋ฌธ์—๋„ ์ฐจ๋ถ„ํžˆ ๋Œ€๋‹ตํ•˜๋ฉด์„œ ์›ํ™œํ•œ ์˜ˆ์•ฝ์„ ํ•  ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค.

2) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์‹œ ์ฃผ์˜ํ•  ์ ๊ณผ ํŒ

์˜์–ด ๊ต์œก ์ „๋ฌธ๊ฐ€๋“ค์€ ์˜ˆ์•ฝ ์ „ ํ•„์š”ํ•œ ์ •๋ณด๋ฅผ ๋ฏธ๋ฆฌ ๋ฉ”๋ชจํ•ด๋‘๊ณ , ํ•ต์‹ฌ ๋ฌธ์žฅ ์œ„์ฃผ๋กœ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ ๋ฐœ์Œ์ด ๋ถˆํ™•์‹คํ•˜๋ฉด ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ์ด ์˜คํžˆ๋ ค ๋” ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ ์‹œ์—๋Š” ๊ฐ€๋Šฅํ•œ ํ•œ ๋นจ๋ฆฌ ์—ฐ๋ฝํ•˜๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ด๋ฉฐ, ์ด์œ ๋ฅผ ๊ฐ„๋‹จํžˆ ๋ง๋ถ™์ด๋ฉด ์‹ ๋ขฐ๋„๋ฅผ ๋†’์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ์„ฑ๊ณต๋ฅ  ํ–ฅ์ƒ์„ ์œ„ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์ „๋žต

์˜ˆ์•ฝ ์„ฑ๊ณต๋ฅ ์„ ๋†’์ด๋ ค๋ฉด ๊ณต์†ํ•œ ํ‘œํ˜„๊ณผ ๋ช…ํ™•ํ•œ ์ •๋ณด ์ „๋‹ฌ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Would it be possible to reserve a table for four at 6 PM this Friday?”์™€ ๊ฐ™์ด ์š”์ฒญ ์˜์‚ฌ๋ฅผ ๋ถ„๋ช…ํžˆ ํ‘œํ˜„ํ•˜๊ณ , ์ƒ๋Œ€๋ฐฉ์˜ ํ™•์ธ ์งˆ๋ฌธ์—๋Š” ์นจ์ฐฉํ•˜๊ฒŒ ๋‹ต๋ณ€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ํŠน๋ณ„ ์š”์ฒญ ์‚ฌํ•ญ์€ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•ด ๋‘๊ณ , ๊ฐ€๋Šฅํ•œ ํ•œ ๊ตฌ์ฒด์ ์œผ๋กœ ์„ค๋ช…ํ•˜๋Š” ๊ฒƒ์ด ์›ํ™œํ•œ ์˜ˆ์•ฝ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ์˜ˆ์•ฝ ์ „ ํ•„์š”ํ•œ ์ •๋ณด๋ฅผ ๋ฏธ๋ฆฌ ์ •๋ฆฌํ•˜๊ณ  ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ๋ฐœ์Œ์ด ๋ถˆํ™•์‹คํ•  ๋•Œ๋Š” ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ์ด ๋” ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ 3: ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ ์‹œ์—๋Š” ๊ฐ€๋Šฅํ•œ ๋นจ๋ฆฌ ์—ฐ๋ฝํ•˜๊ณ  ์ด์œ ๋ฅผ ๊ฐ„๋‹จํžˆ ์„ค๋ช…ํ•˜์„ธ์š”.

4. ๋‹ค์–‘ํ•œ ์˜ˆ์•ฝ ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„๊ณผ ๋Œ€์‘๋ฒ• ์‹ฌ์ธต ๋ถ„์„

1) ๊ทธ๋ฃน ์˜ˆ์•ฝ๊ณผ ํ–‰์‚ฌ ์˜ˆ์•ฝ ์‹œ ์œ ์šฉํ•œ ํ‘œํ˜„

๋‹จ์ฒด ์˜ˆ์•ฝ์ด๋‚˜ ํŠน๋ณ„ ํ–‰์‚ฌ ์˜ˆ์•ฝ์€ ์ผ๋ฐ˜ ์˜ˆ์•ฝ๊ณผ ๋‹ฌ๋ฆฌ ๋” ๊ตฌ์ฒด์ ์ธ ์ •๋ณด๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “We are a group of 10 people for a birthday party on Saturday at 8 PM” ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ํ–‰์‚ฌ ๋ชฉ์ ๊ณผ ์ธ์› ์ˆ˜๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋•Œ ํ–‰์‚ฌ ํŠน์„ฑ์— ๋”ฐ๋ฅธ ํŠน๋ณ„ ์š”์ฒญ ์‚ฌํ•ญ(์˜ˆ: ์ผ€์ดํฌ ์ฃผ๋ฌธ, ์Œํ–ฅ ์žฅ๋น„ ์‚ฌ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ๋“ฑ)์„ ๋ฏธ๋ฆฌ ๋ฌธ์˜ํ•˜๋ฉด ์›ํ™œํ•œ ์ค€๋น„๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

2) ์˜ˆ์•ฝ ๋ถˆํ™•์‹ค์„ฑ์— ๋Œ€๋น„ํ•œ ๋Œ€์ฒด ํ‘œํ˜„ ์‚ฌ์šฉ๋ฒ•

์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๊ฐ€ ๋ถˆํ™•์‹คํ•  ๋•Œ๋Š” “Is there any availability for 4 people at 7 PM?” ๋˜๋Š” “Do you have any tables free on Friday evening?” ๊ฐ™์€ ์งˆ๋ฌธ์„ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ‘œํ˜„์€ ์ƒ๋Œ€๋ฐฉ์˜ ์ƒํ™ฉ์— ๋งž๊ฒŒ ์œ ์—ฐํ•˜๊ฒŒ ๋Œ€์ฒ˜ํ•  ์ˆ˜ ์žˆ๊ฒŒ ํ•ด์ฃผ๋ฉฐ, ์˜ˆ์•ฝ์ด ์–ด๋ ค์šธ ๊ฒฝ์šฐ ๋‹ค๋ฅธ ๋Œ€์•ˆ์„ ์ œ์‹œ๋ฐ›๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ํ™•์ธ๊ณผ ์žฌํ™•์ธ ์‹œ ์‚ฌ์šฉํ•˜๋Š” ํšจ๊ณผ์ ์ธ ๋ฌธ์žฅ

์˜ˆ์•ฝ ํ›„์—๋Š” “Could you please confirm my reservation?” ๋˜๋Š” “I’d like to double-check my booking for tomorrow at 7 PM”์™€ ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ์˜ˆ์•ฝ ๋‚ด์šฉ์„ ์žฌํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ™•์ธ ์ ˆ์ฐจ๋Š” ์˜คํ•ด๋ฅผ ๋ฐฉ์ง€ํ•˜๊ณ , ์˜ˆ์•ฝ ๋‹น์ผ์— ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ๋Š” ๋ฌธ์ œ๋ฅผ ์ตœ์†Œํ™”ํ•˜๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ์ƒํ™ฉ ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์˜ˆ์‹œ ๋ฌธ์žฅ ์ฃผ์˜์‚ฌํ•ญ
๋‹จ์ฒด/ํ–‰์‚ฌ ์˜ˆ์•ฝ We are a group of… / For a special event We are a group of 10 people for a birthday party on Saturday at 8 PM. ํ–‰์‚ฌ ๋ชฉ์ ๊ณผ ํŠน์ˆ˜ ์š”์ฒญ ๋ช…ํ™•ํžˆ ์ „๋‹ฌ
์˜ˆ์•ฝ ๊ฐ€๋Šฅ ๋ฌธ์˜ Is there any availability? / Do you have any tables free? Is there any availability for 4 people at 7 PM? ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ํ™•์ธ
์˜ˆ์•ฝ ํ™•์ธ Could you please confirm? / I’d like to double-check Could you please confirm my reservation for tomorrow at 7 PM? ์˜ˆ์•ฝ ๋‚ด์šฉ ์žฌํ™•์ธ์œผ๋กœ ์˜ค๋ฅ˜ ๋ฐฉ์ง€

5. ์ „ํ™”์˜์–ด ์˜ˆ์•ฝ ์—ฐ์Šต ๋ฐฉ๋ฒ•๊ณผ ์ž์‹ ๊ฐ ํ–ฅ์ƒ ์ „๋žต

1) ์‹ค์ „ ๊ฐ๊ฐ์„ ํ‚ค์šฐ๋Š” ๋ฐ˜๋ณต ์—ฐ์Šต๋ฒ•

์ „ํ™”์˜์–ด ์˜ˆ์•ฝ์—์„œ ๊ฐ€์žฅ ์ค‘์š”ํ•œ ๊ฒƒ์€ ์‹ค์ „ ๊ฐ๊ฐ์ž…๋‹ˆ๋‹ค. ์‹ค์ œ ์ƒํ™ฉ์„ ๊ฐ€์ƒํ•˜์—ฌ ๋Œ€ํ™”๋ฌธ์„ ์—ฌ๋Ÿฌ ์ฐจ๋ก€ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋ฉด ์ž์—ฐ์Šค๋Ÿฌ์šด ํ๋ฆ„๊ณผ ๋ฐœ์Œ, ์–ต์–‘์„ ์ตํž ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ ๋…น์Œ ํ›„ ์ž์‹ ์ด ๋งํ•œ ๋‚ด์šฉ์„ ๋“ค์–ด๋ณด๊ณ  ์ˆ˜์ •ํ•˜๋Š” ๋ฐฉ๋ฒ•์€ ํšจ๊ณผ์ ์ด๋ฉฐ, ์›์–ด๋ฏผ๊ณผ์˜ ๋ชจ์˜ ์ „ํ™” ์—ฐ์Šต๋„ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ์˜ˆ์ƒ ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ์ „๋žต

์˜ˆ์•ฝ ๊ณผ์ •์—์„œ ์ž์ฃผ ๋‚˜์˜ค๋Š” ์งˆ๋ฌธ(์˜ˆ: ์ธ์› ์ˆ˜, ์˜ˆ์•ฝ ์‹œ๊ฐ„, ํŠน๋ณ„ ์š”์ฒญ ๋“ฑ)์— ๋Œ€ํ•œ ๋‹ต๋ณ€์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋ฉด ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ๋Œ€์ฒ˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์˜ˆ์ƒ ์งˆ๋ฌธ์— ๋Œ€ํ•ด ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋‹ต๋ณ€ ํŒจํ„ด์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค.

3) ๊ธด์žฅ ์™„ํ™”๋ฅผ ์œ„ํ•œ ๋ฉ˜ํƒˆ ๊ด€๋ฆฌ๋ฒ•

์ „ํ™” ์˜ˆ์•ฝ ์‹œ ๊ธด์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ํ˜„์ƒ์ž…๋‹ˆ๋‹ค. ์‹ฌํ˜ธํก์ด๋‚˜ ๊ฐ„๋‹จํ•œ ์ŠคํŠธ๋ ˆ์นญ์œผ๋กœ ๊ธด์žฅ์„ ์™„ํ™”ํ•˜๊ณ , ‘์‹ค์ˆ˜ํ•ด๋„ ๊ดœ์ฐฎ๋‹ค’๋Š” ๊ธ์ •์  ๋งˆ์ธ๋“œ๋ฅผ ์œ ์ง€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜ˆ์•ฝ ์ „์—๋Š” ์ค‘์š”ํ•œ ๋ฌธ์žฅ์ด๋‚˜ ํ‘œํ˜„์„ ๋ˆˆ์— ๋„๋Š” ๊ณณ์— ์ ์–ด ๋†“๊ณ  ์ฐธ๊ณ ํ•˜๋ฉด ๋งˆ์Œ์ด ํ•œ๊ฒฐ ํŽธ์•ˆํ•ด์ง‘๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ์‹ค์ œ ์ƒํ™ฉ์ฒ˜๋Ÿผ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๊ณ  ๋…น์Œํ•˜์—ฌ ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ๊ฐœ์„ ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•ด ๋‹นํ™ฉํ•˜์ง€ ์•Š๋„๋ก ๋Œ€๋น„ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ๊ธด์žฅ ์™„ํ™”๋ฅผ ์œ„ํ•ด ์‹ฌํ˜ธํก๊ณผ ๊ธ์ •์ ์ธ ๋งˆ์Œ๊ฐ€์ง์„ ์œ ์ง€ํ•˜์„ธ์š”.

6. ์ „ํ™” ์˜ˆ์•ฝ ์‹œ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ๋ฌธ์ œ์™€ ํ•ด๊ฒฐ ๋…ธํ•˜์šฐ

1) ์˜์‚ฌ์†Œํ†ต ์˜ค๋ฅ˜ ๋ฐ ์ดํ•ด ๋ถˆ๊ฐ€ ์ƒํ™ฉ ๋Œ€์ฒ˜๋ฒ•

์˜์–ด ๋ฐœ์Œ์ด๋‚˜ ์†Œ๋ฆฌ๊ฐ€ ์ž˜ ๋“ค๋ฆฌ์ง€ ์•Š์•„ ์˜์‚ฌ์†Œํ†ต์— ์–ด๋ ค์›€์ด ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ๋Š” “Could you please repeat that?” ๋˜๋Š” “Sorry, I didn’t catch that. Could you say it again?” ๊ฐ™์€ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•ด ์žฌํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ฒœ์ฒœํžˆ ๋งํ•ด ๋‹ฌ๋ผ๊ณ  ์š”์ฒญํ•˜๋Š” ๊ฒƒ๋„ ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

2) ์˜ˆ์•ฝ ๋ถˆ๊ฐ€ ์ƒํ™ฉ์—์„œ์˜ ๋Œ€์ฒด ๋ฐฉ์•ˆ ๋ฌธ์˜

์›ํ•˜๋Š” ์‹œ๊ฐ„์— ์˜ˆ์•ฝ์ด ๋ถˆ๊ฐ€๋Šฅํ•  ๋•Œ๋Š” “Are there any other available times?” ๋˜๋Š” “Could you recommend another day?”์™€ ๊ฐ™์ด ๋Œ€์ฒด ์˜ต์…˜์„ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ์ด ํ˜„๋ช…ํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์งˆ๋ฌธ์€ ์ƒˆ๋กœ์šด ์˜ˆ์•ฝ ๊ฐ€๋Šฅ์„ฑ์„ ์—ด์–ด์ฃผ๊ณ , ์˜ˆ์•ฝ ์‹คํŒจ์— ๋”ฐ๋ฅธ ๋ถˆํŽธ์„ ์ตœ์†Œํ™”ํ•ฉ๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ํ™•์ธ ์‹ค์ˆ˜ ๋ฐฉ์ง€๋ฅผ ์œ„ํ•œ ์ฒดํฌ๋ฆฌ์ŠคํŠธ ํ™œ์šฉ๋ฒ•

์˜ˆ์•ฝ ๋‚ด์šฉ์ด ์ž˜๋ชป ์ „๋‹ฌ๋˜์–ด ๋ฐœ์ƒํ•˜๋Š” ์‹ค์ˆ˜๋ฅผ ๋ฐฉ์ง€ํ•˜๊ธฐ ์œ„ํ•ด, ์˜ˆ์•ฝ ํ›„ “So, to confirm, my reservation is for two people at 7 PM this Friday, right?”์™€ ๊ฐ™์ด ๋‹ค์‹œ ํ•œ๋ฒˆ ์š”์•ฝ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์„ ๋“ค์ด๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ์ฒดํฌ๋ฆฌ์ŠคํŠธ ํ˜•ํƒœ๋กœ ์˜ˆ์•ฝ ๋‚ด์šฉ์„ ์ ๊ฒ€ํ•˜๋ฉด ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ  ์‹ ๋ขฐ๋ฅผ ์Œ“์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ฌธ์ œ ์ƒํ™ฉ ๋Œ€์‘ ํ‘œํ˜„ ์˜ˆ์‹œ ๋ฌธ์žฅ ํ•ด๊ฒฐ ํŒ
์ดํ•ด ๋ถˆ๊ฐ€ Could you please repeat? / I didn’t catch that Sorry, I didn’t catch that. Could you say it again? ์ฒœ์ฒœํžˆ ๋‹ค์‹œ ๋งํ•ด๋‹ฌ๋ผ๊ณ  ์š”์ฒญ
์˜ˆ์•ฝ ๋ถˆ๊ฐ€ Are there other available times? / Could you recommend? Are there any other available times on Friday? ๋Œ€์ฒด ์˜ˆ์•ฝ ์˜ต์…˜ ๋ฌธ์˜
์˜ˆ์•ฝ ํ™•์ธ ์‹ค์ˆ˜ To confirm / So, my reservation is…? To confirm, my reservation is for two at 7 PM this Friday, right? ์˜ˆ์•ฝ ๋‚ด์šฉ ์žฌํ™•์ธ์œผ๋กœ ์˜ค๋ฅ˜ ๋ฐฉ์ง€

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์˜ˆ์•ฝ ์ „ ์˜์–ด ํ‘œํ˜„์„ ์™„๋ฒฝํžˆ ์™ธ์›Œ์•ผ ํ•˜๋‚˜์š”?
์˜ˆ์•ฝ ์ „ ํ•„์ˆ˜ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ˆ™์ง€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜์ง€๋งŒ, ์™„๋ฒฝํžˆ ์™ธ์šธ ํ•„์š”๋Š” ์—†์Šต๋‹ˆ๋‹ค. ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•˜๋Š” ์—ฐ์Šต๊ณผ ํ•ต์‹ฌ ๋ฌธ์žฅ์— ์ง‘์ค‘ํ•˜๋Š” ๊ฒƒ์ด ๋” ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์‹ค์ˆ˜ํ•ด๋„ ๊ดœ์ฐฎ์œผ๋‹ˆ, ์ž์‹ ๊ฐ์„ ๊ฐ–๊ณ  ์˜ˆ์•ฝ ์ „ํ™”๋ฅผ ์‹œ๋„ํ•ด๋ณด์„ธ์š”.
Q. ์ „ํ™” ์˜ˆ์•ฝ ์‹œ ๋ฐœ์Œ์ด ์ •ํ™•ํ•˜์ง€ ์•Š์•„๋„ ๊ดœ์ฐฎ์„๊นŒ์š”?
๋ฐœ์Œ์ด ์™„๋ฒฝํ•˜์ง€ ์•Š์•„๋„ ํฌ๊ฒŒ ๋ฌธ์ œ๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ค‘์š”ํ•œ ๊ฒƒ์€ ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ๊ณผ ์ƒ๋Œ€๋ฐฉ์ด ์ดํ•ดํ•  ์ˆ˜ ์žˆ๋„๋ก ๋…ธ๋ ฅํ•˜๋Š” ํƒœ๋„์ž…๋‹ˆ๋‹ค. ํ•„์š”์‹œ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๋ฐ˜๋ณต์„ ์š”์ฒญํ•˜๋Š” ํ‘œํ˜„์„ ํ™œ์šฉํ•˜์„ธ์š”.
Q. ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ๋Š” ์–ธ์ œ๊นŒ์ง€ ํ•ด์•ผ ํ•˜๋‚˜์š”?
๊ฐ€๋Šฅํ•œ ํ•œ ๋นจ๋ฆฌ ์—ฐ๋ฝํ•˜๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์ธ๊ธฐ ์žˆ๋Š” ์‹๋‹น์€ ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ ์‹œ ์ตœ์†Œ ํ•˜๋ฃจ ์ „ ์—ฐ๋ฝ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ๋Šฆ์€ ํ†ต๋ณด๋Š” ๋ถˆ์ด์ต์„ ๋‹นํ•  ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ ์‹ ์†ํ•œ ์—ฐ๋ฝ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ํŠน๋ณ„ ์š”์ฒญ์ด ๋งŽ์€ ๊ฒฝ์šฐ ์–ด๋–ป๊ฒŒ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ข‹๋‚˜์š”?
ํŠน๋ณ„ ์š”์ฒญ ์‚ฌํ•ญ์€ ์˜ˆ์•ฝ ์‹œ ๋ฏธ๋ฆฌ ๊ตฌ์ฒด์ ์œผ๋กœ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ์ข‹์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Could we have a non-smoking table near the window?” ์ฒ˜๋Ÿผ ๋ช…ํ™•ํ•˜๊ณ  ๊ณต์†ํ•˜๊ฒŒ ์š”์ฒญํ•˜๋ฉด ์‹๋‹น ์ธก์—์„œ ์›ํ™œํžˆ ์ค€๋น„ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์˜ˆ์•ฝ ํ™•์ธ ์ „ํ™”๋ฅผ ๋”ฐ๋กœ ํ•ด์•ผ ํ•˜๋‚˜์š”?
์˜ˆ์•ฝ ํ™•์ธ ์ „ํ™”๋Š” ํ•„์ˆ˜๋Š” ์•„๋‹ˆ์ง€๋งŒ, ์ค‘์š” ํ–‰์‚ฌ๋‚˜ ๋‹จ์ฒด ์˜ˆ์•ฝ์ผ ๊ฒฝ์šฐ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค. ํ™•์ธ ์ „ํ™”๋ฅผ ํ†ตํ•ด ์˜ˆ์•ฝ ๋‚ด์šฉ์— ์˜คํ•ด๊ฐ€ ์—†๋Š”์ง€ ์ ๊ฒ€ํ•˜๊ณ , ๋‹น์ผ ๋ถˆํŽธ์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”