์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์ง€๋งŒ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ ์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ํž˜์„ ์ง€๋‹™๋‹ˆ๋‹ค. ์ด ํ•œ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๋” ๊นŠ์€ ๊ด€๊ณ„๋กœ ๋‚˜์•„๊ฐ€๋Š” ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ํšจ๊ณผ์ ์ธ ์ฒซ์ธ์ƒ์„ ๋งŒ๋“œ๋Š” ํ•œ ๋ฌธ์žฅ์˜ ์ค‘์š”์„ฑ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๊ณผ ๋ฌธํ™”์— ๋งž์ถ˜ ๋งž์ถคํ˜• ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ์‹œ์™€ ํŒ 1. ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์˜ ์—ญํ• ๊ณผ ์ค‘์š”์„ฑ 1) ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์ด ์ฃผ๋Š” ์ฒซ์ธ์ƒ์˜ ์˜ํ–ฅ๋ ฅ ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ณผ์ •์—์„œ ์ฒซ์ธ์‚ฌ๋Š” ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ด๋ฏธ์ง€๋ฅผ ์‹ฌ์–ด์ฃผ๋Š” ๊ฒฐ์ •์  ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ์ง„์‹ฌ์ด ๋‹ด๊ธด ํ•œ ๋ฌธ์žฅ์€ ํ˜ธ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ์ดˆ์„ ์—ญํ• ์„ ํ•˜์ฃ . ์‹ฌ๋ฆฌํ•™ ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด, ์ฒซ์ธ์ƒ์ด ์ „์ฒด ๋Œ€์ธ๊ด€๊ณ„์˜ 55%๊นŒ์ง€ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๋ณด๊ณ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ์˜์–ด๊ถŒ ๋ฌธํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์นœ๊ทผํ•œ ์ธ์‚ฌ๋ฅผ ๊ตฌ์‚ฌํ•˜๋Š” ๊ฒƒ์€ ์นœ๊ตฌ ๋งŒ๋“ค๊ธฐ์˜ ํ•„์ˆ˜ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค. 2) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๊ตฌ์กฐ ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ๋ฅผ ๋ง‰ ์‹œ์ž‘ํ•˜๋Š” ํ•™์Šต์ž๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Hi, my name is [์ด๋ฆ„]. What's your name?"๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ž์‹ ์„ ์†Œ๊ฐœํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•˜๊ณ  ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ดํ›„ ์˜๊ฒฌ ๊ตํ™˜์ด๋‚˜ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ํƒ์ƒ‰์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋งž์ถ˜ ์‘์šฉ๋ฒ• ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์€ ์ƒํ™ฉ๊ณผ ์žฅ์†Œ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•™๊ต, ์ง์žฅ, ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋“ฑ ๊ฐ๊ธฐ ๋‹ค๋ฅธ ํ™˜๊ฒฝ์—์„œ ์ ์ ˆํ•œ ํ†ค๊ณผ ํ‘œํ˜„์„ ์„ ํƒํ•˜๋Š” ๋Šฅ๋ ฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•™๊ต์—์„œ๋Š” “Are you new here? I’d love to be friends!”์ฒ˜๋Ÿผ ๋‹ค์ •ํ•œ ์ œ์•ˆ์ด, ์ง...

์ด์ฝ”๋…ธ๋ฏธ ์ขŒ์„ ๋ฐ”๊พธ๊ณ  ์‹ถ๋‹ค๋ฉด? ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์˜์–ดํ‘œํ˜„

์ด์ฝ”๋…ธ๋ฏธ ์ขŒ์„ ๋ฐ”๊พธ๊ณ  ์‹ถ๋‹ค๋ฉด? ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์˜์–ดํ‘œํ˜„

๋น„ํ–‰๊ธฐ ํƒ‘์Šน ์ค‘ ๊ฐ‘์ž๊ธฐ ์ด์ฝ”๋…ธ๋ฏธ ์ขŒ์„์„ ๋ฐ”๊พธ๊ณ  ์‹ถ์„ ๋•Œ, ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์˜์–ด๋กœ ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ๋ฅผ ์š”์ฒญํ•  ๋•Œ๋Š” ์ •ํ™•ํ•œ ํ‘œํ˜„์„ ์•Œ์•„์•ผ ํ˜ผ๋ž€ ์—†์ด ์›ํ•˜๋Š” ์ขŒ์„์„ ์–ป์„ ์ˆ˜ ์žˆ์ฃ . ์ด์ฝ”๋…ธ๋ฏธ ์ขŒ์„ ๋ฐ”๊พธ๊ณ  ์‹ถ๋‹ค๋ฉด? ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์˜์–ดํ‘œํ˜„์—๋Š” ์–ด๋–ค ๋ฌธ์žฅ๊ณผ ์ „๋žต์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์ขŒ์„ ๋ณ€๊ฒฝ๊ณผ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ์ƒํ™ฉ๋ณ„ ํŒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ๊ณตํ•ญ ์ง์›๊ณผ์˜ ๋Œ€ํ™”์—์„œ ์‹ ๋ขฐ๋ฅผ ๋†’์ด๋Š” ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ•์„ ์ œ์‹œํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ์‚ฌ๋ก€๋ฅผ ํ†ตํ•ด ์š”์ฒญ ์„ฑ๊ณต๋ฅ ์„ ๋†’์ด๋Š” ์ „๋žต๊ณผ ์ฃผ์˜์‚ฌํ•ญ์„ ๋ถ„์„ํ•ฉ๋‹ˆ๋‹ค.

1. ์ด์ฝ”๋…ธ๋ฏธ ์ขŒ์„ ๋ณ€๊ฒฝ ์š”์ฒญ, ์–ด๋–ค ํ‘œํ˜„์ด ํšจ๊ณผ์ ์ธ๊ฐ€? – ์ขŒ์„ ๋ฐ”๊พธ๊ธฐ ์˜์–ดํ‘œํ˜„๊ณผ ์ƒํ™ฉ๋ณ„ ํ™œ์šฉ๋ฒ•

1) ๊ธฐ๋ณธ ์ขŒ์„ ๋ณ€๊ฒฝ ์š”์ฒญ ํ‘œํ˜„๊ณผ ์˜ˆ์‹œ

์ด์ฝ”๋…ธ๋ฏธ ์ขŒ์„์„ ๋ฐ”๊พธ๊ณ  ์‹ถ์„ ๋•Œ ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์œผ๋กœ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ํ‘œํ˜„์€ “Can I change my seat?” ๋˜๋Š” “Is it possible to change my seat?”์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ •์ค‘ํ•œ ํ‘œํ˜„์œผ๋กœ, ๊ณตํ•ญ ์นด์šดํ„ฐ๋‚˜ ๊ธฐ๋‚ด ์Šน๋ฌด์›์—๊ฒŒ ๋ฐ”๋กœ ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ข€ ๋” ๊ตฌ์ฒด์ ์œผ๋กœ๋Š” “Could you help me change to a window/aisle seat?”์™€ ๊ฐ™์ด ์›ํ•˜๋Š” ์ขŒ์„ ์œ ํ˜•์„ ๋ช…ํ™•ํžˆ ๋งํ•˜๋ฉด ์ƒ๋Œ€๋ฐฉ์ด ์ดํ•ดํ•˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค.

2) ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์‹œ ์‚ฌ์šฉํ•˜๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„

์ด์ฝ”๋…ธ๋ฏธ์—์„œ ํ”„๋ฆฌ๋ฏธ์—„ ์ด์ฝ”๋…ธ๋ฏธ๋‚˜ ๋น„์ฆˆ๋‹ˆ์Šค ํด๋ž˜์Šค๋กœ ์—…๊ทธ๋ ˆ์ด๋“œ๋ฅผ ์š”์ฒญํ•  ๋•Œ๋Š” “Is there any chance to upgrade my seat?” ๋˜๋Š” “Could I possibly get an upgrade?” ๊ฐ™์€ ๋ถ€๋“œ๋Ÿฌ์šด ์š”์ฒญ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, “I’d like to inquire about an available upgrade option.”๋ผ๊ณ  ๋งํ•˜๋ฉด ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ์ „๋ฌธ์ ์ธ ์ธ์ƒ์„ ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ํ‘œํ˜„์€ ํŠนํžˆ ๊ณ ๊ฐ ์„œ๋น„์Šค ๋‹ด๋‹น์ž์™€ ๋Œ€ํ™”ํ•  ๋•Œ ์‹ ๋ขฐ๋ฅผ ์–ป๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ์ƒํ™ฉ๋ณ„ ๋งž์ถคํ˜• ํ‘œํ˜„ ํ™œ์šฉ๋ฒ•

๋น„ํ–‰๊ธฐ ํƒ‘์Šน ์ง์ „, ํ˜น์€ ์ด๋ฏธ ํƒ‘์Šนํ•œ ์ƒํƒœ์—์„œ ์ขŒ์„ ๋ณ€๊ฒฝ์„ ์š”์ฒญํ•  ๋•Œ๋Š” ์ƒํ™ฉ์— ๋งž๋Š” ํ‘œํ˜„์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Is there any chance to move to a better seat now?”๊ณผ ๊ฐ™์ด ํ˜„์žฌ ์ƒํ™ฉ์„ ๋ฐ˜์˜ํ•œ ๋ฌธ์žฅ์„ ์“ฐ๋ฉด ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, “I have a long flight ahead and would appreciate a more comfortable seat.”์™€ ๊ฐ™์ด ์ด์œ ๋ฅผ ๋ง๋ถ™์ด๋ฉด ์š”์ฒญ์˜ ์„ค๋“๋ ฅ์„ ๋†’์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2. ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์‹œ ์•Œ์•„๋‘๋ฉด ์ข‹์€ ํŒ๊ณผ ๋Œ€ํ™” ์ „๋žต – ์„ฑ๊ณต๋ฅ  ๋†’์ด๋Š” ์˜์–ด ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋น„๋ฒ•

1) ๊ณตํ•ญ ์ง์›๊ณผ์˜ ์‹ ๋ขฐ๊ฐ ํ˜•์„ฑ์„ ์œ„ํ•œ ์ฒซ์ธ์‚ฌ์™€ ํ‘œํ˜„

์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์‹œ ๊ฐ€์žฅ ๋จผ์ € ์ค‘์š”ํ•œ ๊ฒƒ์€ ์นœ์ ˆํ•˜๊ณ  ๋ช…ํ™•ํ•œ ์˜์‚ฌ ์ „๋‹ฌ์ž…๋‹ˆ๋‹ค. “Hello, I was wondering if there might be an upgrade available for my flight today?” ๊ฐ™์€ ๋ถ€๋“œ๋Ÿฌ์šด ์‹œ์ž‘์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ด๋•Œ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ๋ฏธ๋ฆฌ ์ „ํ•˜๋Š” ๊ฒƒ๋„ ๊ธ์ •์ ์ธ ๋ถ„์œ„๊ธฐ๋ฅผ ๋งŒ๋“œ๋Š”๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. “I’d really appreciate your help.”์™€ ๊ฐ™์€ ํ‘œํ˜„์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

2) ์š”์ฒญ ์‹œ ์ฃผ์˜ํ•ด์•ผ ํ•  ํ‘œํ˜„๊ณผ ํƒœ๋„

์ง์ ‘์ ์ด๊ณ  ๊ฐ•์••์ ์ธ ํ‘œํ˜„์€ ์ž์นซ ๋ถˆ์พŒ๊ฐ์„ ์ค„ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ ํ”ผํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Give me a better seat.” ๋ณด๋‹ค๋Š” ์š”์ฒญํ˜• ๋ฌธ์žฅ์œผ๋กœ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ์ ‘๊ทผํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ƒํ™ฉ์— ๋”ฐ๋ผ ๊ณผ๋„ํ•œ ๊ธฐ๋Œ€๋ฅผ ๋“œ๋Ÿฌ๋‚ด๋Š” ํ‘œํ˜„๋ณด๋‹ค๋Š” ํ˜„์‹ค์ ์ธ ๋ฌธ์˜๊ฐ€ ์‹ ๋ขฐ๋„๋ฅผ ๋†’์ž…๋‹ˆ๋‹ค.

3) ์ƒํ™ฉ๋ณ„ ๋Œ€์‘๋ฒ•๊ณผ ๋Œ€ํ™” ๋งˆ๋ฌด๋ฆฌ ํŒ

๋งŒ์•ฝ ์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ๋ถˆ๊ฐ€๋Šฅํ•  ๊ฒฝ์šฐ, “Thank you for checking. Could you please let me know if anything becomes available later?”๋ผ๋ฉฐ ๊ฐ€๋Šฅ์„ฑ์„ ์—ด์–ด๋‘๋Š” ๋Œ€ํ™”๊ฐ€ ์ข‹์Šต๋‹ˆ๋‹ค.

๋ฐ˜๋Œ€๋กœ ์ขŒ์„ ๋ณ€๊ฒฝ์ด๋‚˜ ์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ์Šน์ธ๋˜๋ฉด, ๋ฐ˜๋“œ์‹œ “Thank you so much for your help.”๋กœ ๊ฐ์‚ฌ๋ฅผ ํ‘œํ˜„ํ•ด ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ธฐ์„ธ์š”.

์ขŒ์„ ๋ณ€๊ฒฝ ์š”์ฒญ ์‹œ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„ ์š”์•ฝ

  • “Can I change my seat?” – ๊ธฐ๋ณธ ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฌธ์˜
  • “Is there any chance to upgrade my seat?” – ์—…๊ทธ๋ ˆ์ด๋“œ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ์งˆ๋ฌธ
  • “I’d appreciate your help.” – ๊ณต์†ํ•œ ํ˜‘์กฐ ์š”์ฒญ
์š”์ฒญ ์œ ํ˜• ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์‚ฌ์šฉ ์ƒํ™ฉ ์žฅ์ 
๊ธฐ๋ณธ ์ขŒ์„ ๋ณ€๊ฒฝ Can I change my seat? / Is it possible to change my seat? ํƒ‘์Šน ์ „ ์ขŒ์„ ๋ณ€๊ฒฝ ํฌ๋ง ์‹œ ๊ฐ„๋‹จํ•˜๊ณ  ๋ช…ํ™•ํ•˜์—ฌ ๋น ๋ฅธ ์˜์‚ฌ ์ „๋‹ฌ ๊ฐ€๋Šฅ
์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ Is there any chance to upgrade my seat? / Could I possibly get an upgrade? ํ”„๋ฆฌ๋ฏธ์—„ ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ๋ฌธ์˜ ์‹œ ์ •์ค‘ํ•˜๊ณ  ๋ถ€๋“œ๋Ÿฌ์šด ํ‘œํ˜„์œผ๋กœ ์‹ ๋ขฐ ํ˜•์„ฑ
๊ธด ๋น„ํ–‰ ์‹œ ํŽธ์•ˆํ•œ ์ขŒ์„ ์š”์ฒญ I have a long flight and would appreciate a more comfortable seat. ์žฅ๊ฑฐ๋ฆฌ ๋น„ํ–‰ ์‹œ ์ขŒ์„ ๋ณ€๊ฒฝ ์ด์œ  ์„ค๋ช… ์ด์œ  ์ œ์‹œ๋กœ ์„ค๋“๋ ฅ ๊ฐ•ํ™”
์—…๊ทธ๋ ˆ์ด๋“œ ๋ถˆ๊ฐ€ ์‹œ ๋Œ€์ฒ˜ Could you let me know if any upgrade becomes available later? ์ฆ‰์‹œ ์—…๊ทธ๋ ˆ์ด๋“œ ๋ถˆ๊ฐ€ ์ƒํ™ฉ ๊ฐ€๋Šฅ์„ฑ ์—ด์–ด ๋‘์–ด ๊ธ์ •์  ๊ด€๊ณ„ ์œ ์ง€

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์‹ค์ œ ๋Œ€ํ™” ์˜ˆ์‹œ์™€ ํ•จ๊ป˜, ์š”์ฒญ ๊ณผ์ •์—์„œ ์ž์ฃผ ๊ฒช๋Š” ๋ฌธ์ œ์ ๊ณผ ํ•ด๊ฒฐ๋ฒ•, ๊ทธ๋ฆฌ๊ณ  ์—…๊ทธ๋ ˆ์ด๋“œ ํ™•๋ฅ ์„ ๋†’์ด๋Š” ์‹ค์šฉ์ ์ธ ์ „๋žต์„ ์ž์„ธํžˆ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ์ด๋ฅผ ํ†ตํ•ด ๋ˆ„๊ตฌ๋‚˜ ์ž์‹  ์žˆ๊ฒŒ ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ์„ ํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.

3. ์‹ค์ œ ๋Œ€ํ™” ์‚ฌ๋ก€๋กœ ๋ฐฐ์šฐ๋Š” ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์„ฑ๊ณต ์ „๋žต

1) ํƒ‘์Šน ์ง์ „ ์นด์šดํ„ฐ์—์„œ์˜ ์š”์ฒญ ๊ฒฝํ—˜

ํƒ‘์Šน ์ง์ „ ๊ณตํ•ญ ์นด์šดํ„ฐ์—์„œ ์ขŒ์„ ๋ณ€๊ฒฝ์ด๋‚˜ ์—…๊ทธ๋ ˆ์ด๋“œ๋ฅผ ์š”์ฒญํ•˜๋Š” ๊ฒฝ์šฐ, ์ง์›์˜ ์ƒํ™ฉ ํŒŒ์•…์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ํ•œ ์—ฌํ–‰๊ฐ์€ “Hello, I noticed my seat is near the restroom. Could I change to a quieter seat?”๋ผ๊ณ  ์ •์ค‘ํžˆ ์š”์ฒญํ•ด ์„ฑ๊ณตํ–ˆ์Šต๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์ธ ์ด์œ ๋ฅผ ์ œ์‹œํ•˜๋ฉด ์ง์›์ด ๋” ์ดํ•ดํ•˜๊ธฐ ์‰ฝ๊ณ , ์š”์ฒญ ์Šน์ธ ํ™•๋ฅ ์ด ๋†’์•„์ง‘๋‹ˆ๋‹ค.

2) ๊ธฐ๋‚ด ์Šน๋ฌด์›์—๊ฒŒ ์ง์ ‘ ์š”์ฒญํ•˜๊ธฐ

์ด๋ฏธ ํƒ‘์Šนํ•œ ์ƒํƒœ๋ผ๋ฉด, ์Šน๋ฌด์›์—๊ฒŒ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ์ ‘๊ทผํ•˜๋Š” ๊ฒƒ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Excuse me, if there’s any chance to move to a window seat, I’d really appreciate it.”์™€ ๊ฐ™์€ ํ‘œํ˜„์€ ์˜ˆ์˜๋ฅผ ์ง€ํ‚ค๋ฉด์„œ๋„ ์›ํ•˜๋Š” ์ขŒ์„์„ ์–ป๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์Šน๋ฌด์›์€ ๊ณ ๊ฐ ์•ˆ์ „ ๋ฐ ํŽธ์˜๋ฅผ ์ตœ์šฐ์„ ์œผ๋กœ ํ•˜๋ฏ€๋กœ, ์š”์ฒญ ์‹œ ํ˜‘์กฐ์ ์ธ ํƒœ๋„๋ฅผ ๋ณด์ด๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ์—…๊ทธ๋ ˆ์ด๋“œ ์„ฑ๊ณต ์‚ฌ๋ก€์™€ ์‹คํŒจ ์›์ธ ๋ถ„์„

์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ์„ฑ๊ณตํ•œ ๊ฒฝ์šฐ, ๊ณ ๊ฐ์€ ๋ณดํ†ต ์ ์ ˆํ•œ ์‹œ๊ธฐ(์ฒดํฌ์ธ ์ดˆ๋ฐ˜ ํ˜น์€ ํƒ‘์Šน ์ง์ „)์— ์š”์ฒญํ•˜๋ฉฐ, ๋ฏธ๋ฆฌ ๋งˆ์ผ๋ฆฌ์ง€๋‚˜ ํฌ์ธํŠธ ํ™•์ธ ํ›„ ๋ฌธ์˜ํ•ฉ๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด, ๊ฐ•์••์ ์ธ ํƒœ๋„๋‚˜ ๊ณผ๋„ํ•œ ๊ธฐ๋Œ€๋Š” ๊ฑฐ์ ˆ ์‚ฌ์œ ๊ฐ€ ๋ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ํ•ญ๊ณต์‚ฌ ์ •์ฑ…๊ณผ ์ขŒ์„ ์ƒํ™ฉ์— ๋”ฐ๋ผ ์—…๊ทธ๋ ˆ์ด๋“œ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๊ฐ€ ํฌ๊ฒŒ ๋‹ฌ๋ผ์ง€๋ฏ€๋กœ, ํ˜„์‹ค์ ์ธ ๊ธฐ๋Œ€์น˜๋ฅผ ์œ ์ง€ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์„ฑ๊ณต์ ์ธ ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ์˜ ํ•ต์‹ฌ ํฌ์ธํŠธ

  • ์ •์ค‘ํ•œ ํ‘œํ˜„๊ณผ ๊ตฌ์ฒด์ ์ธ ์ด์œ  ์ œ์‹œ
  • ์ ์ ˆํ•œ ํƒ€์ด๋ฐ์— ์š”์ฒญํ•˜๊ธฐ
  • ํ•ญ๊ณต์‚ฌ ์ •์ฑ…๊ณผ ๊ฐ€๋Šฅ์„ฑ์„ ๋ฏธ๋ฆฌ ํ™•์ธ
์ƒํ™ฉ ์š”์ฒญ ํ‘œํ˜„ ๊ฒฐ๊ณผ ์ฃผ์˜์ 
ํƒ‘์Šน ์ „ ์นด์šดํ„ฐ Hello, could I change to a quieter seat? ์ขŒ์„ ๋ณ€๊ฒฝ ์„ฑ๊ณต ๊ตฌ์ฒด์  ์ด์œ  ์ œ์‹œ
๊ธฐ๋‚ด ์Šน๋ฌด์› Is there any chance to move to a window seat? ๊ฐ€๋Šฅ ์‹œ ์ขŒ์„ ์ด๋™ ๊ฐ€๋Šฅ ์˜ˆ์˜ ๋ฐ”๋ฅธ ํƒœ๋„ ์œ ์ง€
์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ Could I possibly get an upgrade today? ๋งˆ์ผ๋ฆฌ์ง€ ์‚ฌ์šฉ ์‹œ ์„ฑ๊ณต๋ฅ  ์ฆ๊ฐ€ ๊ฐ•์••์  ํ‘œํ˜„ ๊ธˆ์ง€
๊ณผ๋„ํ•œ ๊ธฐ๋Œ€ ํ‘œํ˜„ Give me the best seat now! ์š”์ฒญ ๊ฑฐ์ ˆ ๋ถ€๋“œ๋Ÿฌ์šด ์š”์ฒญ ํ•„์š”

4. ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ๋น„์šฉ๊ณผ ๊ฐ€์„ฑ๋น„ ๋น„๊ต – ํ”„๋ฆฌ๋ฏธ์—„ ์˜ต์…˜ ์„ ํƒ ๊ฐ€์ด๋“œ

1) ์—…๊ทธ๋ ˆ์ด๋“œ ๋น„์šฉ ๊ตฌ์กฐ ์ดํ•ดํ•˜๊ธฐ

์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ๋Š” ํ•ญ๊ณต์‚ฌ๋งˆ๋‹ค ๋‹ค๋ฅด์ง€๋งŒ, ๋ณดํ†ต ํ”„๋ฆฌ๋ฏธ์—„ ์ด์ฝ”๋…ธ๋ฏธ๋Š” ์ด์ฝ”๋…ธ๋ฏธ ์š”๊ธˆ ๋Œ€๋น„ 20~50% ์ถ”๊ฐ€, ๋น„์ฆˆ๋‹ˆ์Šค ํด๋ž˜์Šค๋Š” 2~5๋ฐฐ์˜ ๋น„์šฉ์ด ๋“ญ๋‹ˆ๋‹ค. ํŠนํžˆ ์„ฑ์ˆ˜๊ธฐ์™€ ๋น„์ˆ˜๊ธฐ์— ๋”ฐ๋ผ ๋น„์šฉ ์ฐจ์ด๊ฐ€ ํฝ๋‹ˆ๋‹ค.

๋น„์šฉ ๋Œ€๋น„ ํŽธ์•ˆํ•จ๊ณผ ์„œ๋น„์Šค ํ–ฅ์ƒ์„ ๊ณ ๋ คํ•ด ํ•ฉ๋ฆฌ์ ์ธ ์„ ํƒ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๋งˆ์ผ๋ฆฌ์ง€์™€ ํฌ์ธํŠธ ํ™œ์šฉ๋ฒ•

๋งˆ์ผ๋ฆฌ์ง€๋‚˜ ํ•ญ๊ณต์‚ฌ ํฌ์ธํŠธ๋ฅผ ์‚ฌ์šฉํ•˜๋ฉด ์—…๊ทธ๋ ˆ์ด๋“œ ๋น„์šฉ์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๋Œ€ํ•œํ•ญ๊ณต์ด๋‚˜ ์•„์‹œ์•„๋‚˜ ํ•ญ๊ณต์€ ํšŒ์› ๋“ฑ๊ธ‰๊ณผ ์ž”์—ฌ ์ขŒ์„์— ๋”ฐ๋ผ ๋งˆ์ผ๋ฆฌ์ง€ ์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

๋ฏธ๋ฆฌ ํšŒ์› ์ •๋ณด๋ฅผ ํ™•์ธํ•˜๊ณ , ๋งˆ์ผ๋ฆฌ์ง€ ์‚ฌ์šฉ ์กฐ๊ฑด์„ ํŒŒ์•…ํ•ด ๋‘๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

3) ๊ฐ€์„ฑ๋น„ ๋†’์€ ์—…๊ทธ๋ ˆ์ด๋“œ ์‹œ๊ธฐ์™€ ๋ฐฉ๋ฒ•

ํƒ‘์Šน ๋‹น์ผ ๊ณตํ•ญ ์ฒดํฌ์ธ ์‹œ ์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ์ €๋ ดํ•ด์ง€๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์œผ๋‚˜, ์ขŒ์„ ์ƒํ™ฉ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์ง‘๋‹ˆ๋‹ค. ๋˜ํ•œ, ์˜จ๋ผ์ธ ์‚ฌ์ „ ์—…๊ทธ๋ ˆ์ด๋“œ ์ œ๋„ ์ด์šฉ ์‹œ ํ• ์ธ ํ˜œํƒ์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

ํ•ญ๊ณต์‚ฌ ๊ณต์‹ ์‚ฌ์ดํŠธ ๋ฐ ์•ฑ์„ ํ†ตํ•ด ์‚ฌ์ „ ์ •๋ณด๋ฅผ ์ ๊ทน ํ™œ์šฉํ•˜์„ธ์š”.

  • ํ•ต์‹ฌ ํŒ 1: ๋งˆ์ผ๋ฆฌ์ง€์™€ ํฌ์ธํŠธ๋ฅผ ์ ๊ทน์ ์œผ๋กœ ํ™œ์šฉํ•ด ์—…๊ทธ๋ ˆ์ด๋“œ ๋น„์šฉ ์ ˆ๊ฐํ•˜๊ธฐ
  • ํ•ต์‹ฌ ํŒ 2: ํƒ‘์Šน ๋‹น์ผ ์ฒดํฌ์ธ ์‹œ ์—…๊ทธ๋ ˆ์ด๋“œ ๊ฐ€๋Šฅ์„ฑ ๋†’์•„์ง์„ ๊ธฐ์–ตํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ 3: ์„ฑ์ˆ˜๊ธฐ์™€ ๋น„์ˆ˜๊ธฐ ๋น„์šฉ ์ฐจ์ด๋ฅผ ๊ณ ๋ คํ•ด ์—…๊ทธ๋ ˆ์ด๋“œ ๊ณ„ํš ์„ธ์šฐ๊ธฐ

5. ์ขŒ์„ ๋ณ€๊ฒฝ๊ณผ ์—…๊ทธ๋ ˆ์ด๋“œ ์‹œ ์ž์ฃผ ๊ฒช๋Š” ๋ฌธ์ œ์ ๊ณผ ํ•ด๊ฒฐ์ฑ…

1) ์ขŒ์„ ๋ณ€๊ฒฝ ๋ถˆ๊ฐ€ ์ƒํ™ฉ ๋Œ€์ฒ˜๋ฒ•

์ขŒ์„ ๋ณ€๊ฒฝ์ด ๋ถˆ๊ฐ€๋Šฅํ•  ๋•Œ๋Š” “Thank you for checking. Could you please let me know if anything becomes available later?”์™€ ๊ฐ™์ด ๊ฐ€๋Šฅ์„ฑ์„ ์—ด์–ด๋‘๋Š” ํ‘œํ˜„์„ ์“ฐ๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ํƒ‘์Šน ํ›„ ์Šน๋ฌด์›์—๊ฒŒ ์žฌ์ฐจ ๋ฌธ์˜ํ•˜๊ฑฐ๋‚˜, ์•ฑ์„ ํ†ตํ•ด ์ขŒ์„ ํ˜„ํ™ฉ์„ ์ฃผ๊ธฐ์ ์œผ๋กœ ํ™•์ธํ•˜๋Š” ๋ฐฉ๋ฒ•๋„ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์–ธ์–ด ์žฅ๋ฒฝ์œผ๋กœ ์ธํ•œ ์˜คํ•ด ๋ฐฉ์ง€

์˜์–ด๊ฐ€ ์ต์ˆ™ํ•˜์ง€ ์•Š์œผ๋ฉด ์š”์ฒญ ์˜๋„๊ฐ€ ์ œ๋Œ€๋กœ ์ „๋‹ฌ๋˜์ง€ ์•Š์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ๋Š” ๊ฐ„๋‹จํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ ์œ„์ฃผ๋กœ ๋งํ•˜๋ฉฐ, ํ•„์š” ์‹œ ๋ฏธ๋ฆฌ ์ž‘์„ฑํ•œ ๋ฌธ์žฅ ๋ฉ”๋ชจ๋ฅผ ๋ณด์—ฌ์ฃผ๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฏธ์†Œ์™€ ์นœ์ ˆํ•œ ํƒœ๋„๋ฅผ ์œ ์ง€ํ•ด ๊ธ์ •์  ๋Œ€ํ™”๋ฅผ ์œ ๋„ํ•˜์„ธ์š”.

3) ๊ธฐ๋Œ€์™€ ํ˜„์‹ค์˜ ์ฐจ์ด ๊ด€๋ฆฌํ•˜๊ธฐ

ํ•ญ๊ณต์‚ฌ ์ •์ฑ…์ด๋‚˜ ์ขŒ์„ ์žฌ๊ณ ์— ๋”ฐ๋ผ ์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ํ•ญ์ƒ ๊ฐ€๋Šฅํ•˜์ง€ ์•Š์œผ๋ฏ€๋กœ, ํ˜„์‹ค์ ์ธ ๊ธฐ๋Œ€๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ์•ฝ ์‹œ ์ขŒ์„ ์œ„์น˜๋ฅผ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๊ณ , ๋ณ€๊ฒฝ ๊ฐ€๋Šฅ์„ฑ์— ๋Œ€ํ•ด ๋ฌธ์˜ํ•ด๋‘๋Š” ๊ฒƒ์ด ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

ํ•„์š” ์‹œ ๋Œ€์ฒด ์˜ต์…˜(์˜ˆ: ๋‹ค์Œ ๋น„ํ–‰๊ธฐ ์ขŒ์„ ์˜ˆ์•ฝ ๋“ฑ)์„ ๊ณ ๋ คํ•˜๋ฉด ์ŠคํŠธ๋ ˆ์Šค๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

6. ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ ์‹œ ์œ ์šฉํ•œ ์•ฑ๊ณผ ์˜จ๋ผ์ธ ์„œ๋น„์Šค ์ถ”์ฒœ

1) ํ•ญ๊ณต์‚ฌ ๊ณต์‹ ์•ฑ ํ™œ์šฉ๋ฒ•

๋Œ€ํ•œํ•ญ๊ณต, ์•„์‹œ์•„๋‚˜ ๋“ฑ ๋Œ€๋ถ€๋ถ„ ํ•ญ๊ณต์‚ฌ๋Š” ๊ณต์‹ ์•ฑ์„ ํ†ตํ•ด ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์‹ ์ฒญ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ์‹ค์‹œ๊ฐ„ ์ขŒ์„ ํ˜„ํ™ฉ ํ™•์ธ๊ณผ ์•Œ๋ฆผ ๊ธฐ๋Šฅ์œผ๋กœ ํŽธ๋ฆฌํ•˜๊ฒŒ ์ด์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์•ฑ ๋‚ด ๊ณ ๊ฐ์„ผํ„ฐ ์ฑ„ํŒ… ๊ธฐ๋Šฅ์„ ํ™œ์šฉํ•˜๋ฉด ์˜์–ด ํ‘œํ˜„์— ์ž์‹  ์—†๋Š” ๊ฒฝ์šฐ์—๋„ ๋„์›€์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์„œ๋“œํŒŒํ‹ฐ ํ•ญ๊ณต๊ถŒ ๊ด€๋ฆฌ ์•ฑ

‘TripIt’, ‘SeatGuru’ ๊ฐ™์€ ์•ฑ์€ ์˜ˆ์•ฝ ๊ด€๋ฆฌ์™€ ์ขŒ์„ ์ •๋ณด ์ œ๊ณต์— ํŠนํ™”๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ SeatGuru๋Š” ํ•ญ๊ณต๊ธฐ ๊ธฐ์ข…๋ณ„ ์ขŒ์„ ๋ฐฐ์น˜๋„์™€ ์ถ”์ฒœ ์ขŒ์„์„ ์ƒ์„ธํžˆ ์•Œ๋ ค์ฃผ์–ด ์š”์ฒญ ์‹œ ์ฐธ๊ณ ํ•˜๊ธฐ ์ข‹์Šต๋‹ˆ๋‹ค.

์ด ์•ฑ๋“ค์€ ์—…๊ทธ๋ ˆ์ด๋“œ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ์ง์ ‘ ์ œ๊ณตํ•˜์ง€๋Š” ์•Š์ง€๋งŒ, ์ขŒ์„ ์„ ํƒ์— ํฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

3) ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋ฐ ํฌ๋Ÿผ ํ™œ์šฉ

‘FlyerTalk’ ๊ฐ™์€ ํ•ญ๊ณต ๋งˆ์ผ๋ฆฌ์ง€ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์ „๋ฌธ ์ปค๋ฎค๋‹ˆํ‹ฐ์—์„œ๋Š” ์ตœ์‹  ํ•ญ๊ณต์‚ฌ ์ •์ฑ…๊ณผ ์„ฑ๊ณต ์‚ฌ๋ก€, ํŒ์„ ๊ณต์œ ํ•ฉ๋‹ˆ๋‹ค. ์˜์–ด ํ‘œํ˜„๋ฟ ์•„๋‹ˆ๋ผ ์ „๋žต์  ์ ‘๊ทผ๋ฒ•์„ ๋ฐฐ์šฐ๊ธฐ์— ์ตœ์ ์˜ ์žฅ์†Œ์ž…๋‹ˆ๋‹ค.

๊พธ์ค€ํžˆ ์ •๋ณด๋ฅผ ์ˆ˜์ง‘ํ•˜๋ฉด ์—…๊ทธ๋ ˆ์ด๋“œ ์„ฑ๊ณต๋ฅ ์„ ๋†’์ด๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ๊ณต์‹ ํ•ญ๊ณต์‚ฌ ์•ฑ์œผ๋กœ ์‹ค์‹œ๊ฐ„ ์ขŒ์„ ๋ณ€๊ฒฝ ๋ฐ ์—…๊ทธ๋ ˆ์ด๋“œ ์‹ ์ฒญํ•˜๊ธฐ
  • ํ•ต์‹ฌ ํŒ 2: SeatGuru์™€ ๊ฐ™์€ ์ขŒ์„ ๋ถ„์„ ์•ฑ์œผ๋กœ ์ตœ์  ์ขŒ์„ ๋ฏธ๋ฆฌ ํ™•์ธ
  • ํ•ต์‹ฌ ํŒ 3: ํ•ญ๊ณต ๋งˆ์ผ๋ฆฌ์ง€ ์ปค๋ฎค๋‹ˆํ‹ฐ์—์„œ ์ตœ์‹  ์ •๋ณด ๋ฐ ์„ฑ๊ณต ์ „๋žต ์Šต๋“

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ๋น„ํ–‰๊ธฐ ํƒ‘์Šน ์ค‘ ์ขŒ์„ ๋ณ€๊ฒฝ์€ ์–ธ์ œ๊นŒ์ง€ ์š”์ฒญํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
๋Œ€๋ถ€๋ถ„์˜ ๊ฒฝ์šฐ, ํƒ‘์Šน ์ˆ˜์† ์‹œ์ ๋ถ€ํ„ฐ ๊ธฐ๋‚ด ํƒ‘์Šน ์ „๊นŒ์ง€ ์ขŒ์„ ๋ณ€๊ฒฝ ์š”์ฒญ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํƒ‘์Šน ํ›„์—๋„ ์Šน๋ฌด์›์—๊ฒŒ ์ง์ ‘ ๋ฌธ์˜ํ•  ์ˆ˜ ์žˆ์œผ๋‚˜, ์ขŒ์„ ์ƒํ™ฉ์— ๋”ฐ๋ผ ์ œํ•œ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ๋ฅผ ์š”์ฒญํ•  ๋•Œ ๋งˆ์ผ๋ฆฌ์ง€ ์—†์ด ๋น„์šฉ๋งŒ์œผ๋กœ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?
๋„ค, ํ•ญ๊ณต์‚ฌ์— ๋”ฐ๋ผ ์ฐจ์ด๊ฐ€ ์žˆ์ง€๋งŒ, ๋งˆ์ผ๋ฆฌ์ง€ ์—†์ด๋„ ํ˜„๊ธˆ ๋˜๋Š” ์‹ ์šฉ์นด๋“œ๋กœ ์—…๊ทธ๋ ˆ์ด๋“œ ๊ฒฐ์ œ๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ๋‹ค๋งŒ, ๋น„์šฉ์€ ํ•ญ๊ณต์‚ฌ ์ •์ฑ…๊ณผ ์ขŒ์„ ์ƒํ™ฉ์— ๋”ฐ๋ผ ํฌ๊ฒŒ ๋‹ค๋ฅด๋ฏ€๋กœ ์‚ฌ์ „ ํ™•์ธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์˜์–ด๋กœ ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ๋ฅผ ์š”์ฒญํ•  ๋•Œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜ˆ์˜ ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
๊ฐ€์žฅ ์ค‘์š”ํ•œ ๊ฒƒ์€ ์ •์ค‘ํ•˜๊ณ  ๋ถ€๋“œ๋Ÿฌ์šด ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. “Could I possibly get an upgrade?”๋‚˜ “I’d really appreciate your help.”์™€ ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋ฉด ๊ธ์ •์ ์ธ ๋ฐ˜์‘์„ ์ด๋Œ์–ด๋‚ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ๋ถˆ๊ฐ€๋Šฅํ•  ๊ฒฝ์šฐ ์ขŒ์„ ๋ณ€๊ฒฝ ๊ฐ€๋Šฅ์„ฑ์€ ์–ด๋–ป๊ฒŒ ํ™•์ธํ•˜๋‚˜์š”?
์—…๊ทธ๋ ˆ์ด๋“œ๊ฐ€ ์•ˆ ๋˜๋”๋ผ๋„ ์ขŒ์„ ๋ณ€๊ฒฝ์€ ๊ฐ€๋Šฅํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ณตํ•ญ ์นด์šดํ„ฐ๋‚˜ ๊ธฐ๋‚ด ์Šน๋ฌด์›์—๊ฒŒ “Could you please let me know if any seat becomes available later?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜๊ฑฐ๋‚˜, ํ•ญ๊ณต์‚ฌ ์•ฑ์„ ํ†ตํ•ด ์‹ค์‹œ๊ฐ„ ์ขŒ์„ ํ˜„ํ™ฉ์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์žฅ๊ฑฐ๋ฆฌ ๋น„ํ–‰ ์‹œ ์ขŒ์„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ์ด ๋” ์œ ๋ฆฌํ•œ๊ฐ€์š”?
์žฅ๊ฑฐ๋ฆฌ ๋น„ํ–‰์€ ํŽธ์•ˆํ•จ์ด ์ค‘์š”ํ•œ ๋งŒํผ, ํ•ญ๊ณต์‚ฌ๋„ ์—…๊ทธ๋ ˆ์ด๋“œ ์š”์ฒญ์— ๊ธ์ •์ ์œผ๋กœ ๋ฐ˜์‘ํ•  ๊ฐ€๋Šฅ์„ฑ์ด ๋†’์Šต๋‹ˆ๋‹ค. ํŠนํžˆ “I have a long flight ahead and would appreciate a more comfortable seat.”์™€ ๊ฐ™์ด ์ด์œ ๋ฅผ ๋ช…ํ™•ํžˆ ํ•˜๋ฉด ์Šน๋ฌด์›์ด๋‚˜ ์ง์›์˜ ์ดํ•ด๋ฅผ ๋•์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”