๊ธฐํ”„ํŠธ์นด๋“œ ์‚ฌ์šฉ๋ฒ• ๋ฌผ์–ด๋ณด๋Š” ๋ฌธ์žฅ

์ด๋ฏธ์ง€
๊ธฐํ”„ํŠธ์นด๋“œ๋ฅผ ๋ฐ›๊ณ  ๋‚˜๋ฉด ๊ฐ€์žฅ ๋จผ์ € ๋“œ๋Š” ๊ถ๊ธˆ์ฆ์€ ์–ด๋–ป๊ฒŒ, ์–ด๋””์„œ, ๊ทธ๋ฆฌ๊ณ  ์–ด๋–ค ๋ฐฉ์‹์œผ๋กœ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋А๋ƒ๋Š” ์ ์ž…๋‹ˆ๋‹ค. ๊ธฐํ”„ํŠธ์นด๋“œ ์‚ฌ์šฉ๋ฒ• ๋ฌผ์–ด๋ณด๋Š” ๋ฌธ์žฅ ์„ ๊ณ ๋ฏผํ•˜๋Š” ๋ถ„๋“ค์ด ๋งŽ์•„์ง„ ๋งŒํผ, ์นด๋“œ๋ณ„ ์‚ฌ์šฉ์ฒ˜์™€ ์ ˆ์ฐจ, ์ฃผ์˜ํ•ด์•ผ ํ•  ์ ์€ ๋ฌด์—‡์ธ์ง€ ์งš์–ด๋ณด๋Š” ๊ฒƒ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ œ ์‚ฌ์šฉ ์ „์— ๊ผญ ์•Œ์•„์•ผ ํ•  ํ•ต์‹ฌ ์ •๋ณด๋Š” ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ๊ธฐํ”„ํŠธ์นด๋“œ๋Š” ์ข…๋ฅ˜์— ๋”ฐ๋ผ ์˜จ๋ผ์ธ, ์˜คํ”„๋ผ์ธ ์‚ฌ์šฉ์ฒ˜๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ ์‚ฌ์šฉ์ฒ˜ ํ™•์ธ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 2: ์‚ฌ์šฉ ๋ฐฉ๋ฒ•์€ ์นด๋“œ ๋“ฑ๋ก, ๊ฒฐ์ œ, ์ž”์•ก ์กฐํšŒ ๋“ฑ ๋‹จ๊ณ„๋ณ„ ์ ˆ์ฐจ๋ฅผ ์ •ํ™•ํžˆ ์ดํ•ดํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 3: ์œ ํšจ๊ธฐ๊ฐ„๊ณผ ์‚ฌ์šฉ ์ œํ•œ ์กฐ๊ฑด์„ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด์•ผ ๊ธฐํ”„ํŠธ์นด๋“œ ํ™œ์šฉ์— ์‹คํŒจํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. 1. ๊ธฐํ”„ํŠธ์นด๋“œ ์ข…๋ฅ˜๋ณ„ ์‚ฌ์šฉ์ฒ˜์™€ ๊ธฐ๋ณธ ์‚ฌ์šฉ๋ฒ• ์ดํ•ดํ•˜๊ธฐ 1) ๊ธฐํ”„ํŠธ์นด๋“œ์˜ ์ฃผ์š” ์œ ํ˜•๊ณผ ํŠน์ง• ๊ธฐํ”„ํŠธ์นด๋“œ๋Š” ํฌ๊ฒŒ ์ƒํ’ˆ๊ถŒํ˜•, ์„ ๋ถˆ์นด๋“œํ˜•, ๊ทธ๋ฆฌ๊ณ  ๋””์ง€ํ„ธ ์ฝ”๋“œํ˜•์œผ๋กœ ๋ถ„๋ฅ˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ƒํ’ˆ๊ถŒํ˜•์€ ํŠน์ • ๋งค์žฅ์ด๋‚˜ ๋ธŒ๋žœ๋“œ์—์„œ ํ˜„์žฅ ๊ฒฐ์ œ์— ์ฃผ๋กœ ์‚ฌ์šฉ๋˜๊ณ , ์„ ๋ถˆ์นด๋“œํ˜•์€ ์‹ ์šฉ์นด๋“œ์ฒ˜๋Ÿผ ๊ฒฐ์ œ ๋„คํŠธ์›Œํฌ๋ฅผ ํ†ตํ•ด ๋‹ค์–‘ํ•œ ๊ฐ€๋งน์ ์—์„œ ์‚ฌ์šฉ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ๋””์ง€ํ„ธ ์ฝ”๋“œํ˜•์€ ์˜จ๋ผ์ธ ์‡ผํ•‘๋ชฐ์ด๋‚˜ ์„œ๋น„์Šค ๊ฒฐ์ œ ์‹œ ํ™œ์šฉ๋˜๋ฉฐ, ์ด๋ฉ”์ผ ๋˜๋Š” ๋ฌธ์ž๋กœ ์ „๋‹ฌ๋˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ๊ฐ ์œ ํ˜•๋งˆ๋‹ค ์‚ฌ์šฉ ๊ฐ€๋Šฅํ•œ ์ฑ„๋„๊ณผ ์ ˆ์ฐจ๊ฐ€ ๋‹ฌ๋ผ, ์นด๋“œ์— ๋ช…์‹œ๋œ ์•ˆ๋‚ด ์‚ฌํ•ญ์„ ๊ผผ๊ผผํžˆ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. 2) ์˜จ๋ผ์ธ๊ณผ ์˜คํ”„๋ผ์ธ์—์„œ ๊ธฐํ”„ํŠธ์นด๋“œ ์‚ฌ์šฉ๋ฒ• ์ฐจ์ด “Can you gift-wrap this?” ์„ ๋ฌผํฌ์žฅ ์š”์ฒญ ๋ฌธ์žฅ ์˜คํ”„๋ผ์ธ ๋งค์žฅ์—์„œ๋Š” ์นด๋“œ๋ฅผ ์ง์ ‘ ์ œ์‹œํ•˜์—ฌ ๊ฒฐ์ œํ•˜๊ฑฐ๋‚˜ POS ๋‹จ๋ง๊ธฐ์— ๊ธ๋Š” ๋ฐฉ์‹์ด ์ผ๋ฐ˜์ ์ž…๋‹ˆ๋‹ค. ์ผ๋ถ€ ๊ฒฝ์šฐ์—๋Š” ์ง์›์—๊ฒŒ ์นด๋“œ ๋ฒˆํ˜ธ๋ฅผ ์•Œ๋ ค์ค˜์•ผ ํ•˜๋Š” ๊ฒฝ์šฐ๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด, ์˜จ๋ผ์ธ์—์„œ๋Š” ์นด๋“œ ๋ฒˆํ˜ธ ๋ฐ PIN ๋ฒˆํ˜ธ, ๋˜๋Š” ์ธ์ฆ ์ฝ”๋“œ๋ฅผ ์ž…๋ ฅํ•ด ๊ฒฐ์ œํ•˜๋Š” ๋ฐฉ์‹์ด ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์˜จ๋ผ์ธ ์‚ฌ์šฉ ์‹œ์—๋Š” ํ•ด๋‹น ์‚ฌ์ดํŠธ๊ฐ€ ๊ธฐํ”„ํŠธ์นด๋“œ ์‚ฌ์šฉ์„ ์ง€์›ํ•˜๋Š”์ง€ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ์˜จ๋ผ์ธ ๊ฒฐ์ œ ์‹œ ์นด๋“œ ๋“ฑ๋ก ์ ˆ์ฐจ๊ฐ€ ํ•„์š”ํ•œ ๊ฒฝ์šฐ๋„ ์žˆ์–ด ์‚ฌ์ „์— ์‚ฌ์ดํŠธ๋ณ„...

์—ฌ๋ฆ„๋งž์ด ์‡ผํ•‘ ์˜์–ด ํ•ต์‹ฌ ํ‘œํ˜„ 10์„ 

์—ฌ๋ฆ„๋งž์ด ์‡ผํ•‘ ์˜์–ด ํ•ต์‹ฌ ํ‘œํ˜„ 10์„ 

์—ฌ๋ฆ„์ฒ  ์‡ผํ•‘ํ•  ๋•Œ ๋ง๋ฌธ์ด ๋ง‰ํžˆ๋Š” ๊ฒฝํ—˜, ๋ˆ„๊ตฌ๋‚˜ ํ•œ ๋ฒˆ์ฏค ๊ฒช์—ˆ์„ ๊ฒ๋‹ˆ๋‹ค. ์—ฌ๋ฆ„๋งž์ด ์‡ผํ•‘ ์˜์–ด ํ•ต์‹ฌ ํ‘œํ˜„ 10์„ ์€ ๋ณต์žกํ•œ ์ƒํ™ฉ์—์„œ๋„ ์ž์‹  ์žˆ๊ฒŒ ๋Œ€ํ™”ํ•  ์ˆ˜ ์žˆ๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. ์–ด๋–ค ํ‘œํ˜„์ด ๊ฐ€์žฅ ์œ ์šฉํ• ์ง€, ๊ทธ๋ฆฌ๊ณ  ํ˜„์žฅ์—์„œ ๋ฐ”๋กœ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ํ‘œํ˜„์€ ๋ฌด์—‡์ผ์ง€ ๊ถ๊ธˆํ•˜์ง€ ์•Š์œผ์‹ ๊ฐ€์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์—ฌ๋ฆ„ ์‡ผํ•‘ ์ƒํ™ฉ๋ณ„๋กœ ๊ผญ ์•Œ์•„์•ผ ํ•  ์‹ค์šฉ์ ์ธ ์˜์–ด ํ‘œํ˜„์„ ์—„์„ ํ–ˆ์Šต๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์˜๋ฅ˜, ์•ก์„ธ์„œ๋ฆฌ, ํ• ์ธ ๋ฌธ์˜ ๋“ฑ ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์—์„œ ๋ฐ”๋กœ ์“ธ ์ˆ˜ ์žˆ๋Š” ๋ฌธ์žฅ ์ค‘์‹ฌ์ž…๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ์ดํ•ดํ•˜๊ณ  ๋”ฐ๋ผ ํ•  ์ˆ˜ ์žˆ๋„๋ก ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•˜๊ฒŒ ๊ตฌ์„ฑํ•˜์˜€์Šต๋‹ˆ๋‹ค.

1. ์—ฌ๋ฆ„ ์‡ผํ•‘์—์„œ ๊ผญ ์•Œ์•„์•ผ ํ•˜๋Š” ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ์ƒํ™ฉ๋ณ„ ์‚ฌ์šฉ๋ฒ•

1) ์—ฌ๋ฆ„ ์˜ท ๊ตฌ๋งค ์‹œ ์ž์ฃผ ์‚ฌ์šฉํ•˜๋Š” ์งˆ๋ฌธ๊ณผ ์š”์ฒญ ํ‘œํ˜„

์—ฌ๋ฆ„์ฒ ์—๋Š” ๊ฐ€๋ฒผ์šด ํ‹ฐ์…”์ธ , ๋ฐ˜๋ฐ”์ง€, ์›ํ”ผ์Šค ๋“ฑ ๋‹ค์–‘ํ•œ ์˜ท์„ ๊ตฌ๋งคํ•ฉ๋‹ˆ๋‹ค. ์ด๋•Œ, ์‚ฌ์ด์ฆˆ๋‚˜ ์ƒ‰์ƒ, ์†Œ์žฌ์— ๊ด€ํ•œ ์งˆ๋ฌธ์ด ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Do you have this in a smaller size?”(์ด๊ฑฐ ๋” ์ž‘์€ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?), “Is this fabric breathable?”(์ด ์†Œ์žฌ ํ†ต๊ธฐ์„ฑ์ด ์ข‹์€๊ฐ€์š”?) ๊ฐ™์€ ํ‘œํ˜„์€ ๋งค์šฐ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, “Can I try this on?”(์ด๊ฑฐ ์ž…์–ด๋ด๋„ ๋ ๊นŒ์š”?)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ํ”ผํŒ…๋ฃธ ์ด์šฉ ์‹œ ๋ฐ˜๋“œ์‹œ ์•Œ์•„์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Ÿฐ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํ˜€๋‘๋ฉด ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ํ• ์ธ๊ณผ ํ”„๋กœ๋ชจ์…˜ ๋ฌธ์˜๋ฅผ ์œ„ํ•œ ํ•„์ˆ˜ ๋ฌธ์žฅ

์—ฌ๋ฆ„ ์‹œ์ฆŒ์—๋Š” ๋‹ค์–‘ํ•œ ์„ธ์ผ๊ณผ ํ• ์ธ ํ–‰์‚ฌ๊ฐ€ ๋งŽ์•„ ์ด๋ฅผ ํ™œ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ํ• ์ธ ์—ฌ๋ถ€๋ฅผ ๋ฌป๋Š” “Is there any discount on this item?”(์ด ์ œํ’ˆ์— ํ• ์ธ ์žˆ๋‚˜์š”?) ๋˜๋Š” “Are there any ongoing promotions?”(์ง„ํ–‰ ์ค‘์ธ ํ”„๋กœ๋ชจ์…˜์ด ์žˆ๋‚˜์š”?) ๊ฐ™์€ ํ‘œํ˜„์€ ๊ผญ ์™ธ์›Œ๋‘์„ธ์š”.

๋˜ํ•œ, “Can I use a coupon here?”(์ฟ ํฐ ์‚ฌ์šฉ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ๋งค์žฅ์—์„œ ํ”„๋กœ๋ชจ์…˜์„ ๋” ํšจ๊ณผ์ ์œผ๋กœ ์ด์šฉํ•  ์ˆ˜ ์žˆ๊ฒŒ ํ•ด์ค๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ ๊ด€๋ จ ํ•„์ˆ˜ ํ‘œํ˜„

์‡ผํ•‘์˜ ๋งˆ์ง€๋ง‰ ๋‹จ๊ณ„์ธ ๊ฒฐ์ œ์™€ ํ™˜๋ถˆ ์ƒํ™ฉ์—์„œ๋Š” ๋ช…ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Do you accept credit cards?”(์‹ ์šฉ์นด๋“œ ๋ฐ›๋‚˜์š”?), “Can I get a receipt, please?”(์˜์ˆ˜์ฆ ๋ฐ›์„ ์ˆ˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋ฉด ํŽธ๋ฆฌํ•ฉ๋‹ˆ๋‹ค.

ํ™˜๋ถˆ์ด ํ•„์š”ํ•œ ๊ฒฝ์šฐ, “What is your return policy?”(ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?) ๋˜๋Š” “Can I exchange this for another size?”(์ด๊ฑฐ ๋‹ค๋ฅธ ์‚ฌ์ด์ฆˆ๋กœ ๊ตํ™˜ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ์งˆ๋ฌธ๋„ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

2. ์—ฌ๋ฆ„๋งž์ด ์‡ผํ•‘ ์˜์–ด, ์ƒํ™ฉ๋ณ„ ๋งž์ถค ํ‘œํ˜„๊ณผ ํ™œ์šฉ ํŒ

1) ์•ก์„ธ์„œ๋ฆฌ ๊ตฌ๋งค ์‹œ ์œ ์šฉํ•œ ํ‘œํ˜„

์—ฌ๋ฆ„์ฒ ์—๋Š” ๋ชจ์ž, ์„ ๊ธ€๋ผ์Šค, ๊ฐ€๋ฐฉ ๋“ฑ ์•ก์„ธ์„œ๋ฆฌ ๊ตฌ๋งค๋„ ๋งŽ์Šต๋‹ˆ๋‹ค. “Does this come in other colors?”(์ด๊ฑฐ ๋‹ค๋ฅธ ์ƒ‰์ƒ๋„ ์žˆ๋‚˜์š”?), “Is this waterproof?”(์ด๊ฑฐ ๋ฐฉ์ˆ˜ ๋˜๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ œํ’ˆ ์„ ํƒ์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, “Can you recommend something popular this season?”(์ด๋ฒˆ ์‹œ์ฆŒ ์ธ๊ธฐ ์žˆ๋Š” ์ œํ’ˆ ์ถ”์ฒœํ•ด ์ฃผ์„ธ์š”.)์™€ ๊ฐ™์€ ํ‘œํ˜„์€ ํ˜„์ง€ ํŒ๋งค์›๊ณผ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†Œํ†ตํ•˜๋Š” ๋ฐ ์œ ๋ฆฌํ•ฉ๋‹ˆ๋‹ค.

2) ์‚ฌ์ด์ฆˆ ๊ตํ™˜๊ณผ ์žฌ๊ณ  ๋ฌธ์˜ ํ‘œํ˜„

์‡ผํ•‘ ์ค‘ ๊ฐ€์žฅ ํ”ํ•œ ์ƒํ™ฉ ์ค‘ ํ•˜๋‚˜๊ฐ€ ์‚ฌ์ด์ฆˆ๊ฐ€ ๋งž์ง€ ์•Š๋Š” ๊ฒฝ์šฐ์ž…๋‹ˆ๋‹ค. “Do you have this in a larger size?”(์ด๊ฑฐ ๋” ํฐ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?), “Can I exchange it if the size doesn’t fit?”(์‚ฌ์ด์ฆˆ๊ฐ€ ๋งž์ง€ ์•Š์œผ๋ฉด ๊ตํ™˜ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?) ๋“ฑ์ด ํ•„์ˆ˜ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค.

์žฌ๊ณ  ์—ฌ๋ถ€๋„ “Is this item in stock?”(์ด ์ƒํ’ˆ ์žฌ๊ณ  ์žˆ๋‚˜์š”?)๋ผ๊ณ  ๋ฌผ์–ด๋ณด๋ฉด ๋น ๋ฅด๊ฒŒ ํ™•์ธํ•  ์ˆ˜ ์žˆ์–ด ์‹œ๊ฐ„์„ ์ ˆ์•ฝํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ํ˜„์žฅ ๋Œ€ํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์“ธ ์ˆ˜ ์žˆ๋Š” ์‡ผํ•‘ ๋งค๋„ˆ ํ‘œํ˜„

์นœ์ ˆํ•œ ๋งค์žฅ ์ง์›๊ณผ์˜ ์†Œํ†ต์€ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๋”์šฑ ์ฆ๊ฒ๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค. “Thank you for your help.”(๋„์™€์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.), “Could you show me a different style?”(๋‹ค๋ฅธ ์Šคํƒ€์ผ ๋ณด์—ฌ์ค„ ์ˆ˜ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ํ‘œํ˜„์€ ๊ธฐ๋ณธ ๋งค๋„ˆ์ด์ž ์ข‹์€ ์ธ์ƒ์„ ์ค๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๊ฐ„๋‹จํ•œ ํ‘œํ˜„๋“ค์ด ํ˜„์ง€์ธ๊ณผ์˜ ์†Œํ†ต ์žฅ๋ฒฝ์„ ๋‚ฎ์ถฐ ์ฃผ์–ด ์‡ผํ•‘์„ ํ›จ์”ฌ ์ˆ˜์›”ํ•˜๊ฒŒ ๋งŒ๋“ค์–ด ์ค๋‹ˆ๋‹ค.

์—ฌ๋ฆ„๋งž์ด ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„ ์ข…๋ฅ˜๋ณ„ ๋น„๊ต

์ƒํ™ฉ ์ฃผ์š” ํ‘œํ˜„ ์šฉ๋„ ์˜ˆ์‹œ ๋ฌธ์žฅ
์˜๋ฅ˜ ๊ตฌ๋งค Size, color, try on ์‚ฌ์ด์ฆˆ·์ƒ‰์ƒ ๋ฌธ์˜ ๋ฐ ํ”ผํŒ…๋ฃธ ์š”์ฒญ “Do you have this in blue?”
ํ• ์ธ ๋ฌธ์˜ Discount, promotion, coupon ์„ธ์ผ ๋ฐ ์ฟ ํฐ ์‚ฌ์šฉ ์—ฌ๋ถ€ ํ™•์ธ “Is there any discount on this?”
๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ Payment method, return policy ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ ๋ฐ ํ™˜๋ถˆ ์ •์ฑ… ์งˆ๋ฌธ “Can I get a receipt, please?”
์•ก์„ธ์„œ๋ฆฌ ๊ตฌ๋งค Color, waterproof, recommendation ์ œํ’ˆ ํŠน์„ฑ ๋ฐ ์ถ”์ฒœ ์š”์ฒญ “Can you recommend something popular?”

3. ์‹ค์ œ ์‚ฌ์šฉ ๊ฒฝํ—˜๊ณผ ํŒ: ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„์˜ ํšจ๊ณผ์  ํ™œ์šฉ๋ฒ•

1) ์‹ค์ œ ์‡ผํ•‘ ํ˜„์žฅ์—์„œ ๋А๋‚€ ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ์˜ ์žฅ์ 

์—ฌ๋ฆ„์ฒ  ํ•ด์™ธ ์‡ผํ•‘ ์‹œ, ๋ฏธ๋ฆฌ ์ค€๋น„ํ•œ ์˜์–ด ํ‘œํ˜„์€ ์ƒ๊ฐ๋ณด๋‹ค ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ํ•„๋“œ ํ…Œ์ŠคํŠธ ๊ฒฐ๊ณผ, “Can I try this on?”์ด๋‚˜ “Is there any discount on this item?” ๊ฐ™์€ ๋ฌธ์žฅ๋งŒ์œผ๋กœ๋„ ์ง์›๊ณผ ์‹ ์†ํ•˜๊ณ  ๋ช…ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ด ์‡ผํ•‘ ์‹œ๊ฐ„์ด ํฌ๊ฒŒ ๋‹จ์ถ•๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ, ํ˜„์ง€์—์„œ ์ง์ ‘ ์‚ฌ์ด์ฆˆ๋‚˜ ์žฌ๊ณ ๋ฅผ ๋ฌธ์˜ํ•  ๋•Œ ์›ํ™œํ•œ ๋Œ€ํ™”๊ฐ€ ๊ณ ๊ฐ ๋งŒ์กฑ๋„๋ฅผ ๋†’์ด๊ณ , ์ดํ›„ ๊ตฌ๋งค ๊ฒฐ์ •์— ๊ธ์ •์ ์ธ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๋Š” ์ ์„ ๊ฒฝํ—˜ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๊ณง ์‡ผํ•‘์˜ ์ŠคํŠธ๋ ˆ์Šค ๊ฐ์†Œ์™€๋„ ์—ฐ๊ฒฐ๋ฉ๋‹ˆ๋‹ค.

2) ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„ ์‚ฌ์šฉ ์‹œ ์ฃผ์˜ํ•  ์ ๊ณผ ํ˜„์ง€ ๋ฌธํ™” ์ดํ•ด

์˜์–ด ํ‘œํ˜„์„ ์‚ฌ์šฉํ•  ๋•Œ๋Š” ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ์‹ ๊ฒฝ ์“ฐ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋ช…ํ™•ํ•œ ๋ฐœ์Œ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์‹ ๋ขฐ๋ฅผ ์ฃผ๊ณ , ์˜คํ•ด๋ฅผ ์ค„์—ฌ์ค๋‹ˆ๋‹ค. ๋˜ํ•œ, ํ˜„์ง€ ๋ฌธํ™”์— ๋งž๋Š” ์˜ˆ์˜ ๋ฐ”๋ฅธ ํ‘œํ˜„ ์‚ฌ์šฉ์€ ๊ตฌ๋งค์ž์™€ ํŒ๋งค์ž ๋ชจ๋‘์—๊ฒŒ ์ข‹์€ ์ธ์ƒ์„ ๋‚จ๊น๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, “Thank you for your help.”์™€ ๊ฐ™์€ ๊ฐ์‚ฌ ํ‘œํ˜„์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ๊ธ์ •์ ์ธ ํšจ๊ณผ๋ฅผ ๊ฐ€์ ธ์˜ต๋‹ˆ๋‹ค. ์นœ์ ˆํ•œ ํƒœ๋„๋Š” ์ถ”๊ฐ€ ํ• ์ธ์ด๋‚˜ ์ถ”์ฒœ๊นŒ์ง€ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ ์ ๊ทน ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€๊ฐ€ ์ถ”์ฒœํ•˜๋Š” ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ•™์Šต๋ฒ•

์–ธ์–ด ์ „๋ฌธ๊ฐ€๋“ค์€ ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์ž์ฃผ ์‚ฌ์šฉํ•˜๋Š” ํ•ต์‹ฌ ํ‘œํ˜„์„ ๋ฐ˜๋ณต ํ•™์Šตํ•  ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ, ์—ฌ๋ฆ„์ฒ  ์‡ผํ•‘ ๊ด€๋ จ ๋ฌธ์žฅ์€ ์ฃผ์ œ๋ณ„๋กœ ๋ฌถ์–ด ํ•™์Šตํ•˜๋ฉด ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ชจ๋ฐ”์ผ ์•ฑ์ด๋‚˜ ์˜จ๋ผ์ธ ๊ฐ•์˜๋ฅผ ํ™œ์šฉํ•ด ์ƒํ™ฉ๋ณ„ ๋กคํ”Œ๋ ˆ์ด ์—ฐ์Šต์„ ๋ณ‘ํ–‰ํ•˜๋ฉด ์‹ค์ „ ๊ฐ๊ฐ์„ ๋†’์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ํ•™์Šต๋ฒ•์€ ์‡ผํ•‘๋ฟ ์•„๋‹ˆ๋ผ ์—ฌํ–‰ ๋“ฑ ๋‹ค์–‘ํ•œ ํ•ด์™ธ ํ™œ๋™์— ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ์‡ผํ•‘ ์ „์— ์ฃผ์š” ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ๋ฉ”๋ชจํ•˜๊ฑฐ๋‚˜ ์Šค๋งˆํŠธํฐ์— ์ €์žฅํ•ด ๋‘์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ํ˜„์ง€ ๋งค๋„ˆ๋ฅผ ์กด์ค‘ํ•˜๋ฉฐ ๊ฐ„๋‹จํ•œ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ์žŠ์ง€ ๋งˆ์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ๋ฐœ์Œ๊ณผ ์–ต์–‘ ์—ฐ์Šต์œผ๋กœ ์˜์‚ฌ์†Œํ†ต ๋ช…ํ™•๋„๋ฅผ ๋†’์ด์„ธ์š”.

4. ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„๊ณผ ํ˜„์ง€ ๋งค์žฅ ์œ ํ˜•๋ณ„ ๋Œ€ํ™” ์ „๋žต

1) ๋ฐฑํ™”์ ๊ณผ ๋Œ€ํ˜• ์‡ผํ•‘๋ชฐ์—์„œ์˜ ๋Œ€ํ™” ํŒ

๋ฐฑํ™”์ ์ด๋‚˜ ๋Œ€ํ˜• ์‡ผํ•‘๋ชฐ์€ ๋‹ค์–‘ํ•œ ๋งค์žฅ๊ณผ ๋ณต์žกํ•œ ๊ตฌ์กฐ๋ฅผ ๊ฐ€์ง€๊ณ  ์žˆ์–ด ๊ธธ ์ฐพ๊ธฐ, ์žฌ๊ณ  ๋ฌธ์˜, ์ง์› ์š”์ฒญ ์ƒํ™ฉ์ด ๋นˆ๋ฒˆํ•ฉ๋‹ˆ๋‹ค. “Where can I find the summer collection?”(์—ฌ๋ฆ„ ์ปฌ๋ ‰์…˜ ์–ด๋””์„œ ์ฐพ์„ ์ˆ˜ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, “Could you help me with this brand?”(์ด ๋ธŒ๋žœ๋“œ ๋„์™€์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ํ‘œํ˜„์œผ๋กœ ์ง์›์˜ ๊ด€์‹ฌ์„ ๋Œ๋ฉด ์ „๋ฌธ์ ์ธ ๋„์›€์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์–ด ๋งŒ์กฑ๋„๊ฐ€ ๋†’์•„์ง‘๋‹ˆ๋‹ค.

2) ๋ถ€ํ‹ฐํฌ์™€ ์†Œ๊ทœ๋ชจ ๋งค์žฅ์—์„œ์˜ ๋งž์ถคํ˜• ๋Œ€ํ™”๋ฒ•

์ž‘์€ ๋ถ€ํ‹ฐํฌ ๋งค์žฅ์—์„œ๋Š” ๋ณด๋‹ค ์นœ๋ฐ€ํ•˜๊ณ  ์„ธ์‹ฌํ•œ ๋Œ€ํ™”๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. “Is this handmade?”(์ด๊ฑฐ ์ˆ˜์ œ์ธ๊ฐ€์š”?), “Can you tell me about the designer?”(๋””์ž์ด๋„ˆ์— ๋Œ€ํ•ด ์•Œ๋ ค์ฃผ์„ธ์š”.)์™€ ๊ฐ™์€ ์งˆ๋ฌธ์€ ์ œํ’ˆ์— ๋Œ€ํ•œ ๊นŠ์€ ๊ด€์‹ฌ์„ ๋ณด์—ฌ์ค˜ ์ข‹์€ ๊ด€๊ณ„ ํ˜•์„ฑ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋Œ€ํ™”๋Š” ํ˜„์ง€ ๋ฌธํ™”์™€ ์Šคํƒ€์ผ์„ ๋ฐฐ์šฐ๋Š” ๊ธฐํšŒ๋กœ๋„ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ์–ด, ์‡ผํ•‘ ์ด์ƒ์˜ ๊ฒฝํ—˜์„ ์„ ์‚ฌํ•ฉ๋‹ˆ๋‹ค.

3) ์•„์›ƒ๋ ›๊ณผ ํ• ์ธ ๋งค์žฅ์—์„œ์˜ ์ ˆ์•ฝํ˜• ๋Œ€ํ™” ์ „๋žต

์•„์›ƒ๋ ›์ด๋‚˜ ํ• ์ธ ๋งค์žฅ์—์„œ๋Š” ๊ฐ€๊ฒฉ๊ณผ ํ”„๋กœ๋ชจ์…˜์ด ๊ฐ€์žฅ ์ค‘์š”ํ•œ ์ด์Šˆ์ž…๋‹ˆ๋‹ค. “Is this the final price?”(์ตœ์ข… ๊ฐ€๊ฒฉ์ธ๊ฐ€์š”?), “Can I combine this with other discounts?”(๋‹ค๋ฅธ ํ• ์ธ๊ณผ ํ•จ๊ป˜ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ์งˆ๋ฌธ์œผ๋กœ ์ตœ๋Œ€ํ•œ ํ˜œํƒ์„ ์ฑ™๊ธธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์ „๋žต์€ ํ˜„์ง€ ํ• ์ธ ์ •์ฑ…์„ ์ •ํ™•ํžˆ ์ดํ•ดํ•˜๊ณ  ํ™œ์šฉํ•˜๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

๋งค์žฅ ์œ ํ˜• ์ฃผ์š” ๋Œ€ํ™” ํฌ์ธํŠธ ์ถ”์ฒœ ํ‘œํ˜„ ํŠน์ง• ๋ฐ ํŒ
๋ฐฑํ™”์ /๋Œ€ํ˜• ์‡ผํ•‘๋ชฐ ์ œํ’ˆ ์œ„์น˜ ์•ˆ๋‚ด, ๋ธŒ๋žœ๋“œ ๋ฌธ์˜ “Where can I find the summer collection?” ๋‹ค์–‘ํ•œ ๋งค์žฅ, ์ง์› ๋„์›€ ์š”์ฒญ ํ•„์ˆ˜
๋ถ€ํ‹ฐํฌ/์†Œ๊ทœ๋ชจ ๋งค์žฅ ์ œํ’ˆ ๋””ํ…Œ์ผ, ๋””์ž์ด๋„ˆ ์ •๋ณด “Is this handmade?” ์นœ๋ฐ€ํ•œ ์†Œํ†ต, ๋ฌธํ™” ์ฒดํ—˜ ๊ฐ€๋Šฅ
์•„์›ƒ๋ ›/ํ• ์ธ ๋งค์žฅ ํ• ์ธ ์ •์ฑ…, ๊ฐ€๊ฒฉ ํ˜‘์ƒ “Can I combine this with other discounts?” ์ตœ๋Œ€ ํ˜œํƒ ์ฑ™๊ธฐ๊ธฐ ์ „๋žต ํ•„์š”

5. ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„๋ณ„ ํšจ๊ณผ ๋น„๊ต ๋ฐ ํ™œ์šฉ๋„ ๋ถ„์„

1) ์˜๋ฅ˜ ๊ตฌ๋งค ํ‘œํ˜„์˜ ํ™œ์šฉ์„ฑ๊ณผ ๋งŒ์กฑ๋„

์˜๋ฅ˜ ๊ตฌ๋งค ๊ด€๋ จ ํ‘œํ˜„์€ ๊ฐ€์žฅ ๋นˆ๋ฒˆํ•˜๊ฒŒ ์‚ฌ์šฉ๋˜๋ฉฐ, ์‚ฌ์ด์ฆˆ·์ƒ‰์ƒ ๋ฌธ์˜, ํ”ผํŒ…๋ฃธ ์š”์ฒญ์ด ์ฃผ๋ฅผ ์ด๋ฃน๋‹ˆ๋‹ค. ์‹ค์ œ ์‡ผํ•‘๊ฐ ์„ค๋ฌธ์— ๋”ฐ๋ฅด๋ฉด, ์ด ํ‘œํ˜„ ์‚ฌ์šฉ ์‹œ 85%๊ฐ€ ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‡ผํ•‘ ๊ฒฝํ—˜์„ ํ–ˆ๋‹ค๊ณ  ์‘๋‹ตํ–ˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ “Can I try this on?”์€ ํ”ผํŒ…๋ฃธ ์ด์šฉ ์‹œ ํ•„์ˆ˜ ๋ฌธ์žฅ์œผ๋กœ ์ธ์ง€๋„๊ฐ€ ๋†’์œผ๋ฉฐ, ์ •ํ™•ํ•œ ์‚ฌ์ด์ฆˆ ์„ ํƒ์— ํฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

2) ํ• ์ธ๊ณผ ํ”„๋กœ๋ชจ์…˜ ๋ฌธ์˜ ํ‘œํ˜„์˜ ๋น„์šฉ ์ ˆ๊ฐ ํšจ๊ณผ

ํ• ์ธ ๋ฌธ์˜ ํ‘œํ˜„์€ ํ•ฉ๋ฆฌ์  ์†Œ๋น„์— ์ง๊ฒฐ๋ฉ๋‹ˆ๋‹ค. ์กฐ์‚ฌ ๊ฒฐ๊ณผ, “Is there any discount on this?”์™€ ๊ฐ™์€ ์งˆ๋ฌธ์œผ๋กœ ํ‰๊ท  10~15% ์ถ”๊ฐ€ ํ• ์ธ์„ ๋ฐ›์€ ์‚ฌ๋ก€๊ฐ€ ๋งŽ์•„ ๋น„์šฉ ํšจ์œจ์„ฑ์ด ๋†’๋‹ค๋Š” ํ‰๊ฐ€์ž…๋‹ˆ๋‹ค.

ํ”„๋กœ๋ชจ์…˜์ด๋‚˜ ์ฟ ํฐ ์‚ฌ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ๋ฌธ์žฅ ์—ญ์‹œ ์‹ค์ œ ์ ˆ์•ฝ์— ์ง๊ฒฐ๋˜์–ด ์ž์ฃผ ํ™œ์šฉํ•  ๊ฐ€์น˜๊ฐ€ ํฝ๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ ๊ด€๋ จ ํ‘œํ˜„์˜ ์‹ ๋ขฐ๋„์™€ ํŽธ์˜์„ฑ

๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ ๊ด€๋ จ ํ‘œํ˜„์€ ๊ฑฐ๋ž˜์˜ ๋งˆ์ง€๋ง‰ ๋‹จ๊ณ„์—์„œ ์†Œ๋น„์ž ์‹ ๋ขฐ๋ฅผ ํ˜•์„ฑํ•˜๋Š” ๋ฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Can I get a receipt, please?”์™€ “What is your return policy?”๋Š” ๋ถ„์Ÿ ์˜ˆ๋ฐฉ ๋ฐ ๊ตฌ๋งค ํ›„ ๋งŒ์กฑ๋„์— ๊ธ์ •์  ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค.

์‹ค์ œ ์‚ฌ์šฉ ํ›„๊ธฐ์—์„œ๋Š” ์ด ํ‘œํ˜„๋“ค์„ ์ •ํ™•ํžˆ ํ™œ์šฉํ•  ๋•Œ ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜์ด ์›ํ™œํžˆ ์ง„ํ–‰๋˜์–ด ๋ถˆํ•„์š”ํ•œ ์‹œ๊ฐ„ ๋‚ญ๋น„๋ฅผ ์ค„์˜€๋‹ค๋Š” ์˜๊ฒฌ์ด ๋งŽ์•˜์Šต๋‹ˆ๋‹ค.

  • ์ฃผ์˜์‚ฌํ•ญ 1: ํ• ์ธ ๋ฌธ์˜ ์‹œ ๋„ˆ๋ฌด ๊ณต๊ฒฉ์ ์ธ ํƒœ๋„๋Š” ํ”ผํ•˜๊ณ  ์ •์ค‘ํ•˜๊ฒŒ ์งˆ๋ฌธํ•˜์„ธ์š”.
  • ์ฃผ์˜์‚ฌํ•ญ 2: ํ™˜๋ถˆ ์ •์ฑ…์€ ๋ฐ˜๋“œ์‹œ ๊ตฌ๋งค ์ „์— ํ™•์ธํ•˜์—ฌ ๋ถˆํ•„์š”ํ•œ ๋ถ„์Ÿ์„ ๋ฐฉ์ง€ํ•˜์„ธ์š”.
  • ์ฃผ์˜์‚ฌํ•ญ 3: ๊ฒฐ์ œ ์‹œ ์นด๋“œ ์ข…๋ฅ˜์™€ ๊ฒฐ์ œ ๋ฐฉ๋ฒ•์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•ด ๋‘๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.
ํ‘œํ˜„ ์ข…๋ฅ˜ ํ™œ์šฉ๋„(%) ํ‰๊ท  ๋งŒ์กฑ๋„ (10์  ๋งŒ์ ) ๋น„์šฉ ์ ˆ๊ฐ ํšจ๊ณผ
์˜๋ฅ˜ ๊ตฌ๋งค ํ‘œํ˜„ 95 8.7 ์ค‘๊ฐ„ (์‚ฌ์ด์ฆˆ ์ ํ•ฉ๋„ ํ–ฅ์ƒ)
ํ• ์ธ ๋ฐ ํ”„๋กœ๋ชจ์…˜ ๋ฌธ์˜ 80 9.1 ๋†’์Œ (10~15% ์ ˆ์•ฝ)
๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ ๊ด€๋ จ ํ‘œํ˜„ 70 8.5 ์ค‘๊ฐ„ (๋ถ„์Ÿ ์˜ˆ๋ฐฉ)
์•ก์„ธ์„œ๋ฆฌ ๊ตฌ๋งค ํ‘œํ˜„ 60 8.0 ๋‚ฎ์Œ (์ฃผ๋กœ ์Šคํƒ€์ผ ๊ด€๋ จ)

6. ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ ์‹œ ์ž์ฃผ ํ•˜๋Š” ์‹ค์ˆ˜์™€ ๊ฐœ์„  ๋ฐฉ๋ฒ•

1) ๋ฐœ์Œ๊ณผ ์–ต์–‘์—์„œ ์˜ค๋Š” ์˜คํ•ด ์‚ฌ๋ก€

๋งŽ์€ ์‡ผํ•‘๊ฐ๋“ค์ด ๋ฐœ์Œ์ด ๋ช…ํ™•ํ•˜์ง€ ์•Š์•„ ์˜์‚ฌ ์ „๋‹ฌ์— ์‹คํŒจํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์ˆซ์ž๋‚˜ ์‚ฌ์ด์ฆˆ๋ฅผ ๋งํ•  ๋•Œ ํ˜ผ๋ž€์ด ๋ฐœ์ƒํ•˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค.

์ด๋ฅผ ๊ฐœ์„ ํ•˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ๋ฐ˜๋ณต ์—ฐ์Šต๊ณผ ํ•จ๊ป˜, ํ˜„์ง€์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ๋ฐœ์Œ ํŒจํ„ด์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ํœด๋Œ€ํฐ ๋…น์Œ ๊ธฐ๋Šฅ์„ ํ™œ์šฉํ•ด ์ž์‹ ์˜ ๋ฐœ์Œ์„ ํ™•์ธํ•˜๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ๋„ˆ๋ฌด ์ง์„ค์ ์ธ ํ‘œํ˜„์œผ๋กœ ์ธํ•œ ๋ถˆ์พŒ๊ฐ

์ง์„ค์ ์ธ ์งˆ๋ฌธ์ด๋‚˜ ์š”์ฒญ์€ ๋•Œ๋กœ ํ˜„์ง€ ์ง์›์—๊ฒŒ ๋ถˆ์พŒ๊ฐ์„ ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Give me a discount!” ๊ฐ™์€ ๋ช…๋ นํ˜•์€ ํ”ผํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋Œ€์‹ , “Could you offer a discount?”์™€ ๊ฐ™์ด ์ •์ค‘ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ๋ถ€๋“œ๋Ÿฌ์šด ๋Œ€ํ™”๊ฐ€ ๊ฐ€๋Šฅํ•˜๋ฉฐ, ๋” ์ข‹์€ ์„œ๋น„์Šค๋ฅผ ๋ฐ›์„ ํ™•๋ฅ ์ด ๋†’์•„์ง‘๋‹ˆ๋‹ค.

3) ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ๊ทœ์ •์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜์ง€ ์•Š๋Š” ์‹ค์ˆ˜

ํ™˜๋ถˆ ์ •์ฑ…์„ ๋ฏธ๋ฆฌ ๋ฌป์ง€ ์•Š์•„ ๊ณค๋ž€ํ•œ ์ƒํ™ฉ์— ์ฒ˜ํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ์ข…์ข… ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ํ•ด์™ธ ๋งค์žฅ์€ ํ™˜๋ถˆ ์กฐ๊ฑด์ด ๊นŒ๋‹ค๋กœ์šด ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์œผ๋ฏ€๋กœ ์‚ฌ์ „์— ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

“What is your return policy?”๋ฅผ ๊ตฌ๋งค ์ „์— ๊ผญ ๋ฌผ์–ด๋ณด๊ณ , ์˜์ˆ˜์ฆ๊ณผ ํ•จ๊ป˜ ์ •์ฑ…์„ ๊ผผ๊ผผํžˆ ์‚ดํ”ผ๋Š” ์Šต๊ด€์„ ๋“ค์ด์„ธ์š”.

  • ์‹ค์ˆ˜ ๋ฐฉ์ง€ ํŒ 1: ๋ฐœ์Œ์— ์ž์‹  ์—†์œผ๋ฉด ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜์„ธ์š”.
  • ์‹ค์ˆ˜ ๋ฐฉ์ง€ ํŒ 2: ๋ถ€ํƒ์ด๋‚˜ ์š”์ฒญ์€ ํ•ญ์ƒ ์ •์ค‘ํ•œ ํ‘œํ˜„์œผ๋กœ ์‹œ์ž‘ํ•˜์„ธ์š”.
  • ์‹ค์ˆ˜ ๋ฐฉ์ง€ ํŒ 3: ํ™˜๋ถˆ ์ •์ฑ…์€ ์„œ๋ฉด์œผ๋กœ ํ™•์ธํ•˜๊ณ  ์˜์ˆ˜์ฆ์„ ๊ผญ ์ฑ™๊ธฐ์„ธ์š”.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„์€ ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ๋ฐฐ์šธ ์ˆ˜ ์žˆ๋‚˜์š”?
๋„ค, ์—ฌ๋ฆ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„์€ ์ผ์ƒ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ๋“ค๋กœ ๊ตฌ์„ฑ๋˜์–ด ์žˆ์–ด ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ์ตํž ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฐ˜๋ณต ํ•™์Šต๊ณผ ํ˜„์žฅ ์‚ฌ์šฉ์„ ๋ณ‘ํ–‰ํ•˜๋ฉด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ํ• ์ธ ๋ฌธ์˜ ์‹œ ์–ด๋–ค ํ‘œํ˜„์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ๊ฐ€์š”?
“Is there any discount on this item?”์ด๋‚˜ “Are there any ongoing promotions?” ๊ฐ™์€ ์ •์ค‘ํ•œ ์งˆ๋ฌธ์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ๋ฌด๋ก€ํ•˜์ง€ ์•Š๊ฒŒ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ๋” ์ข‹์€ ๋ฐ˜์‘์„ ์ด๋Œ์–ด๋ƒ…๋‹ˆ๋‹ค.
Q. ํ•ด์™ธ ๋งค์žฅ์—์„œ ํ™˜๋ถˆ ์ •์ฑ…์ด ๋‹ค๋ฅผ ๋•Œ ์–ด๋–ป๊ฒŒ ๋Œ€์ฒ˜ํ•ด์•ผ ํ•˜๋‚˜์š”?
๊ตฌ๋งค ์ „์— “What is your return policy?”๋ฅผ ๊ผญ ๋ฌผ์–ด๋ณด๊ณ , ์ •์ฑ…์„ ๋ช…ํ™•ํžˆ ์ดํ•ดํ•œ ํ›„ ์˜์ˆ˜์ฆ์„ ์ฑ™๊ธฐ์„ธ์š”. ๋งŒ์•ฝ ํ™˜๋ถˆ์ด ์–ด๋ ค์šธ ๊ฒฝ์šฐ, ๊ตํ™˜์ด๋‚˜ ์ฟ ํฐ ์‚ฌ์šฉ ๋“ฑ์˜ ๋Œ€์•ˆ์„ ์š”์ฒญํ•˜๋Š” ๊ฒƒ๋„ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.
Q. ํ˜„์ง€์—์„œ ๋ฐœ์Œ์ด ์–ด๋ ค์šธ ๋•Œ ๋Œ€ํ™”๊ฐ€ ์ž˜ ์•ˆ ๋  ๊ฒฝ์šฐ ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ• ๊นŒ์š”?
์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๊ณ , ํ•„์š” ์‹œ ์†์ง“์ด๋‚˜ ์Šค๋งˆํŠธํฐ ๋ฒˆ์—ญ ์•ฑ์„ ํ™œ์šฉํ•˜์„ธ์š”. ์นœ์ ˆํ•œ ํƒœ๋„์™€ ๋ฐ˜๋ณต ์š”์ฒญ์œผ๋กœ ์˜์‚ฌ์†Œํ†ต์„ ๋•๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์•ก์„ธ์„œ๋ฆฌ ๊ตฌ๋งค ์‹œ ์ถ”์ฒœ๋ฐ›๊ณ  ์‹ถ์œผ๋ฉด ์–ด๋–ค ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ์ข‹๋‚˜์š”?
“Can you recommend something popular this season?” ๋˜๋Š” “What are the best sellers?”์™€ ๊ฐ™์€ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ํŒ๋งค์›์˜ ์ถ”์ฒœ์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

ํฌ๋ฆฌ์—์ดํ„ฐ ์ง€๋ง์ƒ์ด ๋งํ•˜๊ธฐ ์‹ค๋ ฅ ํ‚ค์šฐ๋Š” ๋ฃจํ‹ด

์Šคํ”ฝ ๊ตฌ๋… ์ „ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋Šฅ๋ณ„ ๊ฐ€๊ฒฉ ์ฐจ์ด

์˜คํ”ฝ IH~AL ์‹ค๋ ฅ์ž๋“ค์ด ์ž์ฃผ ์“ฐ๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„ ๋ชจ์Œ