์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ์ˆœ๊ฐ„, ๋งŽ์€ ์ด๋“ค์ด ๊ธด์žฅ๊ณผ ๋‘๋ ค์›€์„ ๋А๋‚๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ํšจ๊ณผ์ ์ธ ์ด ๋ฌธ์žฅ๋“ค์€ ์–ด์ƒ‰ํ•จ์„ ์ค„์ด๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์˜ ๋ฌธ์„ ์—ด์–ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ์ดˆ๋ณด์ž์˜ ๋ถ€๋‹ด์„ ๋œ์–ด์ค„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘ ์‹œ ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ์†Œ๊ฐœ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ํ•ฉํ•œ ๋ฌธ์žฅ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ•์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„ ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํŒ๊ณผ ์‹ค์šฉ์ ์ธ ์—ฐ์Šต ๋ฐฉ๋ฒ• ์„ค๋ช… 1. ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘์— ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„๋ฒ• 1) ์ดˆ๋ณด์ž๊ฐ€ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์„ฑ ์˜์–ด๋กœ ์ฒ˜์Œ ๋ง์„ ๊ฑธ ๋•Œ ๋ณต์žกํ•œ ๋ฌธ๋ฒ•์ด๋‚˜ ์–ด๋ ค์šด ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถ€๋‹ด์ด ๋ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Hi, how are you?”๋‚˜ “Excuse me, can I ask you something?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”์˜ ์‹œ์ž‘์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ๊ณ , ์ƒ๋Œ€๋ฐฉ๋„ ๋ถ€๋‹ด ์—†์ด ๋ฐ˜์‘ํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž์—๊ฒŒ ์ ํ•ฉํ•ฉ๋‹ˆ๋‹ค. 2) ๊ธฐ๋ณธ ๋ฌธ์žฅ์— ์นœ๊ทผํ•œ ์–ด์กฐ์™€ ๋ชธ์ง“์„ ๋”ํ•˜๋Š” ๋ฐฉ๋ฒ• ์˜์–ด๋กœ ์นœ๊ตฌ๊ฐ€ ๋˜๊ณ  ์‹ถ๋‹ค๋ฉด ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ๋ง๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ํ‘œ์ •๊ณผ ์ œ์Šค์ฒ˜ ๋˜ํ•œ ๋Œ€ํ™”์˜ ์„ฑ๊ณต์„ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ์†Œ๋ฅผ ์ง€์œผ๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†์„ ๋“ค์–ด ์ธ์‚ฌํ•˜๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๊ฒƒ์€ ์นœ๊ทผ๊ฐ์„ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์–ธ์–ด์  ์š”์†Œ๋Š” ๋ง์ด ์„œํˆด๋Ÿฌ๋„ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ฒจ, ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•˜๊ฒŒ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 3) ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ ์Œ“๊ธฐ ์ดˆ๋ณด์ž๋Š” ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ˜ผ์ž ๋งํ•˜๊ธฐ ์—ฐ์Šต์ด๋‚˜ ์˜์–ด ํšŒํ™” ์•ฑ ํ™œ์šฉ, ์นœ๊ตฌ์™€์˜ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™” ์‹œ๋„ ๋“ฑ์ด ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ๊พธ์ค€ํ•œ ์—ฐ์Šต์€ ๋‘๋ ค์›€์„ ์ค„์ด๊ณ  ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ์ „๋žต ์ž…๋‹ˆ๋‹ค. 2. ...

๋‹น์‹ ๋„ ์˜ค๋Š˜๋ถ€ํ„ฐ ์‡ผํ•‘ ํ†ต์—ญ์‚ฌ! ์˜์–ด ๋ฒ ์ŠคํŠธ 10

๋‹น์‹ ๋„ ์˜ค๋Š˜๋ถ€ํ„ฐ ์‡ผํ•‘ ํ†ต์—ญ์‚ฌ! ์˜์–ด ๋ฒ ์ŠคํŠธ 10

๊ธ€๋กœ๋ฒŒ ์‡ผํ•‘์ด ์ผ์ƒ์ด ๋œ ์ง€๊ธˆ, ํ˜„์ง€ ์–ธ์–ด ์žฅ๋ฒฝ์€ ํฐ ๊ฑธ๋ฆผ๋Œ์ž…๋‹ˆ๋‹ค. ๋‹น์‹ ๋„ ์˜ค๋Š˜๋ถ€ํ„ฐ ์‡ผํ•‘ ํ†ต์—ญ์‚ฌ! ์˜์–ด ๋ฒ ์ŠคํŠธ 10๊ณผ ํ•จ๊ป˜๋ผ๋ฉด, ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ํ•ต์‹ฌ ์˜์–ด ํ‘œํ˜„์„ ์‰ฝ๊ณ  ๋น ๋ฅด๊ฒŒ ์ตํž ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ณผ์—ฐ ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์ด ๊ฐ€์žฅ ์‹ค์šฉ์ ์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ํ•ด์™ธ ์‡ผํ•‘์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„ 10๊ฐ€์ง€ ์—„์„ 
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ๊ฐ ํ‘œํ˜„์˜ ์ •ํ™•ํ•œ ์˜๋ฏธ์™€ ์ƒํ™ฉ๋ณ„ ํ™œ์šฉ๋ฒ• ์ƒ์„ธ ์•ˆ๋‚ด
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์˜์–ด ์‡ผํ•‘ ๋Œ€ํ™” ๋Šฅ๋ ฅ ํ–ฅ์ƒ์„ ์œ„ํ•œ ์‹ค์ „ ํŒ๊ณผ ์‘์šฉ๋ฒ• ์ œ๊ณต

1. ํ•ด์™ธ ์‡ผํ•‘์—์„œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„์€ ๋ฌด์—‡์ผ๊นŒ? – ํ•„์ˆ˜ ์˜์–ด ์‡ผํ•‘ ๋ฌธ์žฅ ์ง‘์ค‘ ํƒ๊ตฌ

1) ๊ตฌ๋งค ์ „ ๋ฌธ์˜ํ•  ๋•Œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„๋“ค

ํ•ด์™ธ์—์„œ ์ƒํ’ˆ์„ ๊ตฌ๋งคํ•˜๊ธฐ ์ „, ์ œํ’ˆ ์ •๋ณด๋‚˜ ๊ฐ€๊ฒฉ, ์žฌ๊ณ  ์—ฌ๋ถ€๋ฅผ ๋ฌป๋Š” ์ƒํ™ฉ์ด ๋งŽ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Do you have this in a different size?"(์ด๊ฑฐ ๋‹ค๋ฅธ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?)๋‚˜ "Is this on sale?"(์ด๊ฑฐ ํ• ์ธ ์ค‘์ธ๊ฐ€์š”?) ๊ฐ™์€ ์งˆ๋ฌธ์€ ๊ธฐ๋ณธ ์ค‘์˜ ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ฌธ์žฅ์€ ๊ฐ„๋‹จํ•˜์ง€๋งŒ, ์ •ํ™•ํžˆ ์ดํ•ดํ•˜๊ณ  ์‘์šฉํ•˜๋ฉด ํ˜„์ง€ ํŒ๋งค์ž์™€ ์›ํ™œํ•œ ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ์‚ฌ์ด์ฆˆ, ์ƒ‰์ƒ, ๊ฐ€๊ฒฉ ๋“ฑ ๊ตฌ์ฒด์ ์ธ ์ •๋ณด๋ฅผ ์š”์ฒญํ•  ๋•Œ๋Š” ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐœ์Œ๊ณผ ์ ์ ˆํ•œ ํ‘œํ˜„์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๊ฒฐ์ œ ์‹œ ์•Œ์•„์•ผ ํ•  ์ฃผ์š” ์˜์–ด ํ‘œํ˜„

๊ฒฐ์ œ ์ ˆ์ฐจ์—์„œ ํ”ํžˆ ์‚ฌ์šฉ๋˜๋Š” ๋ฌธ์žฅ์—๋Š” "Can I pay by credit card?"(์‹ ์šฉ์นด๋“œ๋กœ ๊ฒฐ์ œํ•  ์ˆ˜ ์žˆ๋‚˜์š”?), "Do you accept cash?"(ํ˜„๊ธˆ ๋ฐ›๋‚˜์š”?) ๋“ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ฒฐ์ œ ์ˆ˜๋‹จ์— ๊ด€ํ•œ ์งˆ๋ฌธ์€ ํ˜„์ง€ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๋”์šฑ ํŽธ๋ฆฌํ•˜๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค.

๋˜ํ•œ, "Could I get a receipt, please?"(์˜์ˆ˜์ฆ ๋ฐ›์„ ์ˆ˜ ์žˆ์„๊นŒ์š”?)์™€ ๊ฐ™์€ ํ‘œํ˜„๋„ ๊ผญ ์ตํ˜€๋‘์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ๊ตฌ๋งค ๋‚ด์—ญ ํ™•์ธ๊ณผ ํ™˜๋ถˆ ์‹œ ์ค‘์š”ํ•œ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

3) ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ๊ด€๋ จ ๋Œ€ํ™”๋ฒ•

์‡ผํ•‘ ํ›„์— ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜์ด ํ•„์š”ํ•œ ๊ฒฝ์šฐ, "What is your return policy?"(๋ฐ˜ํ’ˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?), "Can I exchange this item?"(์ด ์ƒํ’ˆ ๊ตํ™˜ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ฌธ์žฅ์„ ์ •ํ™•ํžˆ ๊ตฌ์‚ฌํ•˜๋ฉด, ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ๋ฌธ์ œ ์ƒํ™ฉ์—์„œ๋„ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์›ํ™œํ•œ ํ•ด๊ฒฐ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํ•ด์™ธ ์‡ผํ•‘์—์„œ ์‹ ๋ขฐ๋ฅผ ๋†’์ด๋Š” ์ค‘์š”ํ•œ ๋Œ€ํ™”๋ฒ•์ž…๋‹ˆ๋‹ค.

2. ์‡ผํ•‘ ํ†ต์—ญ์‚ฌ๋กœ์„œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ• – ์ƒํ™ฉ๋ณ„ ๋งž์ถค ๋Œ€์ฒ˜ ์ „๋žต

1) ์ œํ’ˆ ์„ค๋ช…๊ณผ ์ถ”์ฒœ ์š”์ฒญ ์‹œ ํ‘œํ˜„ ์œ ํ˜•

์‡ผํ•‘ ๋„์ค‘ ์ œํ’ˆ์— ๋Œ€ํ•ด ์ƒ์„ธํ•œ ์„ค๋ช…์„ ๋“ฃ๊ฑฐ๋‚˜ ์ถ”์ฒœ์„ ๋ฐ›์„ ๋•Œ๋Š” "Can you tell me more about this product?"(์ด ์ œํ’ˆ์— ๋Œ€ํ•ด ๋” ์ž์„ธํžˆ ์•Œ๋ ค์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?), "Which one do you recommend?"(์–ด๋–ค ๊ฒƒ์„ ์ถ”์ฒœํ•˜์‹œ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์ด ํ‘œํ˜„๋“ค์€ ํŒ๋งค์ž์™€ ์‹ ๋ขฐ๋ฅผ ์Œ“๊ณ , ๋‚˜์—๊ฒŒ ๋งž๋Š” ์ตœ์ ์˜ ์ƒํ’ˆ์„ ์ฐพ๋Š” ๋ฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค. ๋‹จ์–ด ์„ ํƒ๊ณผ ์–ต์–‘์— ์‹ ๊ฒฝ ์จ์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๊ฐ€๊ฒฉ ํ˜‘์ƒ๊ณผ ํ• ์ธ ๋ฌธ์˜ ํ‘œํ˜„

ํ•ด์™ธ ์‡ผํ•‘์—์„œ ๊ฐ€๊ฒฉ ํ˜‘์ƒ์€ ํ”ํ•œ ์ผ์ž…๋‹ˆ๋‹ค. "Is this the best price you can offer?"(์ตœ๊ณ  ๊ฐ€๊ฒฉ์ธ๊ฐ€์š”?), "Can you give me a discount?"(ํ• ์ธํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์ ์ ˆํ•œ ํ‘œํ˜„์„ ํ†ตํ•ด ํ˜„์ง€ ์ƒ์ธ๊ณผ ์›ํ™œํ•˜๊ฒŒ ํ˜‘์ƒํ•˜๋ฉด ๋น„์šฉ ์ ˆ๊ฐ ํšจ๊ณผ๋Š” ๋ฌผ๋ก , ๊ต์„ญ ๋Šฅ๋ ฅ๋„ ํ–ฅ์ƒ์‹œํ‚ฌ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ˜‘์ƒ์˜ ์˜ˆ์ ˆ์„ ์ง€ํ‚ค๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ์‡ผํ•‘ ํ›„ ๊ฐ์‚ฌ ์ธ์‚ฌ ๋ฐ ์ž‘๋ณ„ ์ธ์‚ฌ

์‡ผํ•‘์ด ๋๋‚œ ํ›„์—๋Š” "Thank you for your help."(๋„์™€์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.), "Have a nice day!"(์ข‹์€ ํ•˜๋ฃจ ๋˜์„ธ์š”!) ๊ฐ™์€ ์˜ˆ์˜ ๋ฐ”๋ฅธ ์ธ์‚ฌ๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์ด ์ž‘์€ ํ‘œํ˜„๋“ค์ด ์ข‹์€ ์ธ์ƒ์„ ๋‚จ๊ธฐ๊ณ  ๋‹ค์Œ ๋ฐฉ๋ฌธ์„ ์œ ๋„ํ•ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ ๋ฌธํ™” ์ฐจ์ด๋ฅผ ๊ณ ๋ คํ•ด ์ง„์‹ฌ ์–ด๋ฆฐ ํƒœ๋„๋กœ ๋Œ€ํ™”ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋ฉฐ, ์ด๋Ÿฐ ์ž์„ธ๊ฐ€ ์‡ผํ•‘ ํ†ต์—ญ์‚ฌ๋กœ์„œ์˜ ์ „๋ฌธ์„ฑ์„ ๋†’์—ฌ์ค๋‹ˆ๋‹ค.

ํ‘œํ˜„ ์œ ํ˜• ์˜ˆ์‹œ ๋ฌธ์žฅ ์ฃผ์š” ์šฉ๋„ ํ™œ์šฉ ํŒ
์ œํ’ˆ ๋ฌธ์˜ Do you have this in a different color? ์ƒํ’ˆ ์ •๋ณด ํ™•์ธ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•˜๊ฒŒ ์งˆ๋ฌธํ•˜๊ธฐ
๊ฒฐ์ œ ๊ด€๋ จ Can I pay by credit card? ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ ํ˜„์ง€ ๊ฒฐ์ œ ๋ฐฉ์‹ ์‚ฌ์ „ ํŒŒ์•…
ํ™˜๋ถˆ/๊ตํ™˜ What is your return policy? ๋ฐ˜ํ’ˆ ๋ฐ ๊ตํ™˜ ์กฐ๊ฑด ํ™•์ธ ์ •์ฑ… ์„ธ๋ถ€์‚ฌํ•ญ ๊ผผ๊ผผํžˆ ์ฒดํฌ
๊ฐ€๊ฒฉ ํ˜‘์ƒ Can you give me a discount? ๊ฐ€๊ฒฉ ์กฐ์ • ์š”์ฒญ ์˜ˆ์˜ ๋ฐ”๋ฅธ ํƒœ๋„ ์œ ์ง€ํ•˜๊ธฐ

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ด 10๊ฐ€์ง€ ์˜์–ด ํ‘œํ˜„์„ ์ƒํ™ฉ๋ณ„๋กœ ๋”์šฑ ๊ตฌ์ฒด์ ์ด๊ณ  ์‹ค์šฉ์ ์œผ๋กœ ํ™œ์šฉํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ์‹ค์ œ ํ•ด์™ธ ์‡ผํ•‘์—์„œ ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ ์‚ฌ๋ก€์™€ ํšจ๊ณผ์ ์ธ ๋Œ€ํ™” ์ „๋žต

1) ํ˜„์ง€ ์‹œ์žฅ์—์„œ ๊ฒฝํ—˜ํ•œ ์ œํ’ˆ ๋ฌธ์˜์™€ ๊ตฌ๋งค ๊ฒฐ์ • ๊ณผ์ •

์‹ค์ œ๋กœ ํ•ด์™ธ ์‹œ์žฅ์„ ๋ฐฉ๋ฌธํ•˜๋ฉด ๋‹ค์–‘ํ•œ ์ œํ’ˆ ๋ฌธ์˜๊ฐ€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ˜„์ง€ ์˜๋ฅ˜ ๋งค์žฅ์—์„œ “Do you have this in a different color?”๋ผ๋Š” ์งˆ๋ฌธ์œผ๋กœ ์›ํ•˜๋Š” ์ƒ‰์ƒ ์žฌ๊ณ ๋ฅผ ํ™•์ธํ•˜๊ณ , “Is this on sale?”๋กœ ํ• ์ธ ์—ฌ๋ถ€๋ฅผ ์•Œ์•„๋ณด๋Š” ๊ฒฝํ—˜์€ ๋งค์šฐ ํ”ํ•ฉ๋‹ˆ๋‹ค.

์ด๋•Œ ์ •ํ™•ํ•œ ํ‘œํ˜„ ์‚ฌ์šฉ๊ณผ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐœ์Œ์ด ๊ตฌ๋งค ๊ฒฐ์ •์— ๊ธ์ •์  ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค. ๊ฒฝํ—˜์ž๋“ค์€ ์ด๋Ÿฌํ•œ ํ‘œํ˜„ ๋•๋ถ„์— ์‹œ๊ฐ„ ์ ˆ์•ฝ๊ณผ ๋งŒ์กฑ๋„ ๋†’์€ ์‡ผํ•‘์„ ํ•  ์ˆ˜ ์žˆ์—ˆ๋‹ค๊ณ  ํ‰๊ฐ€ํ•ฉ๋‹ˆ๋‹ค.

2) ๊ฒฐ์ œ ์ƒํ™ฉ์—์„œ์˜ ์›ํ™œํ•œ ์†Œํ†ต๊ณผ ์‚ฌํ›„ ๊ด€๋ฆฌ

๊ฒฐ์ œ ์‹œ “Can I pay by credit card?” ๋˜๋Š” “Do you accept cash?” ๊ฐ™์€ ํ‘œํ˜„์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ํ˜„์ง€ ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ๋ฏธ๋ฆฌ ํŒŒ์•…ํ•œ ๊ฒฝ์šฐ ๋” ๋น ๋ฅธ ๊ฑฐ๋ž˜๊ฐ€ ๊ฐ€๋Šฅํ•˜๋ฉฐ, “Could I get a receipt, please?”๋ฅผ ํ†ตํ•ด ์˜์ˆ˜์ฆ์„ ๊ผญ ์ฑ™๊ธฐ๋Š” ๊ฒƒ์ด ํ™˜๋ถˆ๊ณผ ๊ตํ™˜ ์‹œ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ „๋ฌธ๊ฐ€๋“ค์€ ์˜์ˆ˜์ฆ ํ™•๋ณด๋ฅผ ์‡ผํ•‘ ํ›„ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ์‹ ๋ขฐ ๊ตฌ์ถ•์˜ ํ•ต์‹ฌ์œผ๋กœ ๊ฐ•์กฐํ•ฉ๋‹ˆ๋‹ค. ๊ฒฐ์ œ ๋‹จ๊ณ„์—์„œ์˜ ์ •ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์€ ์†Œ๋น„์ž ๊ถŒ๋ฆฌ๋ฅผ ๋ณดํ˜ธํ•˜๋Š” ์ฒซ ๊ฑธ์Œ์ž…๋‹ˆ๋‹ค.

3) ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์‹œ ๋ฌธ์ œ ํ•ด๊ฒฐ ๋Šฅ๋ ฅ๊ณผ ์‹ ๋ขฐ ํ˜•์„ฑ

ํ•ด์™ธ ์‡ผํ•‘์—์„œ ํ™˜๋ถˆ๊ณผ ๊ตํ™˜์€ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ์ƒํ™ฉ์ž…๋‹ˆ๋‹ค. “What is your return policy?”์™€ “Can I exchange this item?” ๊ฐ™์€ ํ‘œํ˜„์„ ํ™œ์šฉํ•ด ์ •ํ™•ํ•œ ์ •์ฑ…์„ ํŒŒ์•…ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

ํ˜„์ง€ ํŒ๋งค์ž์™€ ์‹ ์†ํ•˜๊ณ  ๋ช…ํ™•ํ•œ ์†Œํ†ต์„ ํ†ตํ•ด ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ด๋Š” ์žฅ๊ธฐ์ ์œผ๋กœ ๊ณ ๊ฐ๊ณผ ํŒ๋งค์ž ๊ฐ„ ์‹ ๋ขฐ ๊ด€๊ณ„๋ฅผ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค. ๊ฒฝํ—˜์ด ๋งŽ์€ ์—ฌํ–‰๊ฐ๋“ค์€ ์ด๋Ÿฐ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•ด๋‘๋Š” ๊ฒƒ์„ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ์ œํ’ˆ ๋ฌธ์˜ ์‹œ ๊ตฌ์ฒด์ ์ด๊ณ  ๊ฐ„๊ฒฐํ•œ ์งˆ๋ฌธ์ด ํ˜„์ง€์ธ๊ณผ์˜ ์†Œํ†ต์„ ์›ํ™œํ•˜๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ B: ๊ฒฐ์ œ ์ „ ํ˜„์ง€ ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ํ™•์ธํ•˜๊ณ  ์˜์ˆ˜์ฆ ์š”์ฒญ์„ ๋ฐ˜๋“œ์‹œ ์Šต๊ด€ํ™”ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์ •์ฑ…์€ ํ˜„์ง€๋งˆ๋‹ค ๋‹ค๋ฅด๋ฏ€๋กœ ๋ฏธ๋ฆฌ ์งˆ๋ฌธํ•ด ์ •ํ™•ํ•œ ์ •๋ณด๋ฅผ ํ™•๋ณดํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
์‚ฌ์šฉ ํ‘œํ˜„ ์ƒํ™ฉ ํšจ๊ณผ ์‚ฌ์šฉ์ž ๋งŒ์กฑ๋„
Do you have this in a different size? ์ œํ’ˆ ๋ฌธ์˜ ์›ํ•˜๋Š” ์ƒํ’ˆ ์ •๋ณด ์ •ํ™• ํ™•์ธ ๋†’์Œ (4.7/5)
Can I pay by credit card? ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ ๊ฒฐ์ œ ์ ˆ์ฐจ ๊ฐ„์†Œํ™”, ์‹ ์†ํ•œ ๊ตฌ๋งค ๋งค์šฐ ๋†’์Œ (4.8/5)
What is your return policy? ํ™˜๋ถˆ/๊ตํ™˜ ๋ฌธ์˜ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ์‹ ์†ํ•œ ํ•ด๊ฒฐ ๊ฐ€๋Šฅ ๋†’์Œ (4.6/5)
Can you give me a discount? ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋น„์šฉ ์ ˆ๊ฐ ๋ฐ ์นœ๋ฐ€๊ฐ ํ˜•์„ฑ ์ค‘๊ฐ„ ์ด์ƒ (4.3/5)

4. ๋‹ค์–‘ํ•œ ๊ตญ๊ฐ€๋ณ„ ์‡ผํ•‘ ๋ฌธํ™”์™€ ์˜์–ด ํ‘œํ˜„ ์ ์šฉ ์‹œ ์ฃผ์˜์‚ฌํ•ญ

1) ๋ฏธ๊ตญ๊ณผ ์˜๊ตญ ์‡ผํ•‘ ๋ฌธํ™” ๋น„๊ต ๋ฐ ํ‘œํ˜„ ์ฐจ์ด

๋ฏธ๊ตญ๊ณผ ์˜๊ตญ์€ ๋ชจ๋‘ ์˜์–ด๊ถŒ์ด์ง€๋งŒ ์‡ผํ•‘ ๋ฌธํ™”์™€ ํ‘œํ˜„ ์ฐจ์ด๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฏธ๊ตญ์—์„œ๋Š” “Can I get a discount?”๋ผ๊ณ  ์ž์ฃผ ๋ฌป์ง€๋งŒ, ์˜๊ตญ์—์„œ๋Š” “Is there any reduction?” ๊ฐ™์€ ํ‘œํ˜„์ด ๋” ์ž์—ฐ์Šค๋Ÿฝ์Šต๋‹ˆ๋‹ค.

๋ฌธํ™”์  ์ฐจ์ด๋ฅผ ์ดํ•ดํ•˜๋ฉด ํ˜„์ง€์ธ๊ณผ ๋” ์นœ๋ฐ€ํ•œ ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•˜๋ฉฐ, ์˜คํ•ด ์—†์ด ์›ํ™œํ•œ ์‡ผํ•‘์ด ์ด๋ฃจ์–ด์ง‘๋‹ˆ๋‹ค. ๋ฏธ๊ตญ๊ณผ ์˜๊ตญ์˜ ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋ฐฉ์‹๋„ ์•ฝ๊ฐ„ ๋‹ค๋ฅด๋ฏ€๋กœ ์ƒํ™ฉ์— ๋งž๋Š” ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ์•„์‹œ์•„ ์ง€์—ญ์—์„œ์˜ ์˜์–ด ํ™œ์šฉ ํŒ

์•„์‹œ์•„ ๊ตญ๊ฐ€๋“ค์€ ์˜์–ด ์‚ฌ์šฉ ๋นˆ๋„๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ ๊ฐ„๋‹จ ๋ช…๋ฃŒํ•œ ๋ฌธ์žฅ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์ผ๋ณธ, ์ค‘๊ตญ, ํƒœ๊ตญ ๋“ฑ์—์„œ๋Š” ์งง๊ณ  ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์ด ์˜์‚ฌ์†Œํ†ต์„ ์›ํ™œํ•˜๊ฒŒ ํ•˜๋Š” ์—ด์‡ ์ž…๋‹ˆ๋‹ค.

“Do you have this?” ๊ฐ™์€ ๊ธฐ๋ณธ ํ‘œํ˜„๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด ์ ์ฐจ ์ƒ์„ธํ•œ ์งˆ๋ฌธ์œผ๋กœ ํ™•์žฅํ•˜๋Š” ๊ฒƒ์ด ์ข‹์œผ๋ฉฐ, ํ˜„์ง€์–ด ๊ฐ„๋‹จํ•œ ์ธ์‚ฌ๋ง์„ ํ•จ๊ป˜ ์‚ฌ์šฉํ•˜๋ฉด ์‹ ๋ขฐ๋„๋ฅผ ๋†’์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์œ ๋Ÿฝ ๋ฐ ์ค‘๋™ ์ง€์—ญ ์‡ผํ•‘ ์‹œ ์ฃผ์˜ํ•ด์•ผ ํ•  ๋ฌธํ™”์  ์š”์†Œ

์œ ๋Ÿฝ๊ณผ ์ค‘๋™ ์ง€์—ญ์€ ์‡ผํ•‘ ์˜ˆ์ ˆ๊ณผ ์˜์‚ฌ์†Œํ†ต ๋ฐฉ์‹์ด ๋‹ค๋ฆ…๋‹ˆ๋‹ค. ํŠนํžˆ ๊ฐ€๊ฒฉ ํ˜‘์ƒ์—์„œ ์˜ˆ์˜๋ฅผ ์ค‘์‹œํ•˜๋ฉฐ, ์ง์ ‘์ ์ธ ํ‘œํ˜„๋ณด๋‹ค๋Š” ์™„๊ณกํ•œ ํ‘œํ˜„์„ ์„ ํ˜ธํ•˜๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

“Would it be possible to get a discount?”์™€ ๊ฐ™์ด ๊ณต์†ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ํ˜„์ง€ ์ƒ์ธ๊ณผ ๊ธ์ •์ ์ธ ๊ด€๊ณ„๋ฅผ ๊ตฌ์ถ•ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฌธํ™”์  ์˜ˆ๋ฏผ์„ฑ์„ ์กด์ค‘ํ•˜๋Š” ๊ฒƒ์ด ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

  • ์ฃผ์˜์‚ฌํ•ญ A: ํ˜„์ง€ ๋ฌธํ™”์™€ ์–ธ์–ด ์ฐจ์ด๋ฅผ ์กด์ค‘ํ•˜๋ฉฐ, ์ƒํ™ฉ์— ๋งž๋Š” ํ‘œํ˜„์„ ์„ ํƒํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
  • ์ฃผ์˜์‚ฌํ•ญ B: ๊ฐ€๊ฒฉ ํ˜‘์ƒ ์‹œ ํ•ญ์ƒ ์˜ˆ์˜ ๋ฐ”๋ฅธ ํƒœ๋„๋ฅผ ์œ ์ง€ํ•˜๋Š” ๊ฒƒ์ด ์‹ ๋ขฐ ํ˜•์„ฑ์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.
  • ์ฃผ์˜์‚ฌํ•ญ C: ์•„์‹œ์•„ ๊ตญ๊ฐ€์—์„œ๋Š” ๊ฐ„๊ฒฐํ•œ ์˜์–ด์™€ ํ˜„์ง€์–ด ์ธ์‚ฌ๊ฐ€ ์˜์‚ฌ์†Œํ†ต์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

5. ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„ ์‹ค๋ ฅ ํ–ฅ์ƒ์„ ์œ„ํ•œ ์ถ”์ฒœ ํ•™์Šต ๋ฐฉ๋ฒ•๊ณผ ๋„๊ตฌ

1) ์‹ค์ „ ๋Œ€ํ™” ์ค‘์‹ฌ์˜ ์˜์–ด ํ•™์Šต ์•ฑ ํ™œ์šฉ

์‡ผํ•‘ ์ƒํ™ฉ์— ํŠนํ™”๋œ ์˜์–ด ํ•™์Šต ์•ฑ์„ ํ™œ์šฉํ•˜๋ฉด ์‹ค์ „ ํ‘œํ˜„์„ ์ตํžˆ๊ธฐ์— ์ข‹์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, Duolingo๋‚˜ Busuu ๊ฐ™์€ ์•ฑ์€ ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„ ์—ฐ์Šต๊ณผ ๋ฐœ์Œ ๊ต์ •์„ ์ง€์›ํ•ด ์‹ค์ œ ์‚ฌ์šฉ์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์งง์€ ์‹œ๊ฐ„์— ์ง‘์ค‘ ํ•™์Šต์ด ๊ฐ€๋Šฅํ•˜๋ฉฐ, ๋ฐ˜๋ณต ํ•™์Šต์„ ํ†ตํ•ด ํ‘œํ˜„์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์Šต๋“ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์˜์ƒ๊ณผ ํŒŸ์บ์ŠคํŠธ ํ™œ์šฉ์œผ๋กœ ๋“ฃ๊ธฐ ๋ฐ ๋งํ•˜๊ธฐ ๋Šฅ๋ ฅ ๊ฐ•ํ™”

ํ•ด์™ธ ์‡ผํ•‘ ์žฅ๋ฉด์ด ํฌํ•จ๋œ ์˜์ƒ์ด๋‚˜ ํŒŸ์บ์ŠคํŠธ๋ฅผ ํ†ตํ•ด ํ˜„์ง€ ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ์ตํžˆ๋ฉด ์‹ค์ „ ๊ฐ๊ฐ์ด ํ–ฅ์ƒ๋ฉ๋‹ˆ๋‹ค. ์œ ํŠœ๋ธŒ ์ฑ„๋„์ด๋‚˜ ์˜์–ด ์‡ผํ•‘ ๊ด€๋ จ ํŒŸ์บ์ŠคํŠธ๋Š” ๋‹ค์–‘ํ•œ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™”๋ฅผ ์ƒ์ƒํ•˜๊ฒŒ ์ ‘ํ•  ์ˆ˜ ์žˆ๋Š” ์ข‹์€ ์ž์›์ž…๋‹ˆ๋‹ค.

๋ฐ˜๋ณต ์ฒญ์ทจ ํ›„ ์ง์ ‘ ๋”ฐ๋ผ ๋งํ•˜๊ธฐ๋ฅผ ์—ฐ์Šตํ•˜๋ฉด ์ž์‹ ๊ฐ์„ ๋†’์ด๊ณ  ์‹ค์ œ ์ƒํ™ฉ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ฒŒ ๋ฉ๋‹ˆ๋‹ค.

3) ๋ชจ์˜ ์ƒํ™ฉ๋ณ„ ์—ญํ• ๊ทน๊ณผ ์Šคํ„ฐ๋”” ๊ทธ๋ฃน ์ฐธ์—ฌ

์นœ๊ตฌ๋‚˜ ์Šคํ„ฐ๋”” ๊ทธ๋ฃน๊ณผ ํ•จ๊ป˜ ์‡ผํ•‘ ์ƒํ™ฉ์„ ์—ฐ์ถœํ•˜๋ฉฐ ์—ญํ• ๊ทน์„ ํ•ด๋ณด๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์‹ค์ œ ๊ฒฝํ—˜์ž๊ฐ€ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋ฉด ํ‘œํ˜„ ์˜ค๋ฅ˜๋ฅผ ๋ฐ”๋กœ์žก๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”๋ฒ•์„ ์ตํž ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ •๊ธฐ์ ์ธ ์—ฐ์Šต์€ ์–ดํœ˜๋ ฅ๋ฟ ์•„๋‹ˆ๋ผ ์ƒํ™ฉ ๋Œ€์ฒ˜๋Šฅ๋ ฅ๊นŒ์ง€ ํ‚ค์šฐ๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

6. ํ•ด์™ธ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„์˜ ์žฅ๊ธฐ์  ํšจ๊ณผ์™€ ๊ธ€๋กœ๋ฒŒ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋Šฅ๋ ฅ ํ–ฅ์ƒ

1) ํ•ด์™ธ ์—ฌํ–‰๊ณผ ์‡ผํ•‘์˜ ์ฆ๊ฑฐ์›€ ๊ทน๋Œ€ํ™”

ํ•ต์‹ฌ ์˜์–ด ํ‘œํ˜„์„ ์ตํžˆ๋ฉด ํ•ด์™ธ์—ฌํ–‰ ์ค‘ ์‡ผํ•‘์ด ์ŠคํŠธ๋ ˆ์Šค๊ฐ€ ์•„๋‹Œ ์ฆ๊ฑฐ์šด ๊ฒฝํ—˜์œผ๋กœ ๋ฐ”๋€๋‹ˆ๋‹ค. ์›ํ•˜๋Š” ์ƒํ’ˆ์„ ์ง์ ‘ ์š”์ฒญํ•˜๊ณ , ํ•ฉ๋ฆฌ์ ์ธ ๊ฐ€๊ฒฉ์— ๊ตฌ๋งคํ•˜๋Š” ์„ฑ์ทจ๊ฐ์€ ์—ฌํ–‰ ๋งŒ์กฑ๋„๋ฅผ ํฌ๊ฒŒ ๋†’์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ ํ˜„์ง€์ธ๊ณผ์˜ ๊ธ์ •์  ์ƒํ˜ธ์ž‘์šฉ์€ ๋ฌธํ™” ์ดํ•ด๋„ ์ฆ์ง„์— ๊ธฐ์—ฌํ•ฉ๋‹ˆ๋‹ค.

2) ๊ธ€๋กœ๋ฒŒ ๋„คํŠธ์›Œํ‚น๊ณผ ๋‹ค์–‘ํ•œ ๋ฌธํ™” ๊ฒฝํ—˜ ํ™•๋Œ€

์‡ผํ•‘ ํ†ต์—ญ์‚ฌ ์—ญํ• ์„ ์ˆ˜ํ–‰ํ•˜๋ฉด์„œ ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด ์˜์‚ฌ์†Œํ†ต ๋Šฅ๋ ฅ์ด ํ–ฅ์ƒ๋˜๋ฉด, ๋‹ค์–‘ํ•œ ๊ตญ๊ฐ€ ์‚ฌ๋žŒ๋“ค๊ณผ ๊ต๋ฅ˜ํ•  ๊ธฐํšŒ๊ฐ€ ๋งŽ์•„์ง‘๋‹ˆ๋‹ค. ์ด๋Š” ๊ธ€๋กœ๋ฒŒ ์ธ๋งฅ ํ˜•์„ฑ๊ณผ ๋ฌธํ™”์  ์†Œ์–‘ ํ™•์žฅ์— ๊ธ์ •์  ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค.

๊ฒฐ๊ณผ์ ์œผ๋กœ ๊ตญ์ œ ๋น„์ฆˆ๋‹ˆ์Šค๋‚˜ ์—ฌํ–‰ ๋“ฑ ์—ฌ๋Ÿฌ ๋ถ„์•ผ์—์„œ ๊ฒฝ์Ÿ๋ ฅ์„ ๊ฐ–์ถ”๊ฒŒ ๋ฉ๋‹ˆ๋‹ค.

3) ์ž์‹ ๊ฐ ํ–ฅ์ƒ๊ณผ ์ง€์†์  ์˜์–ด ํ•™์Šต ๋™๊ธฐ ๋ถ€์—ฌ

ํ•ด์™ธ ์‡ผํ•‘์—์„œ ์„ฑ๊ณต์ ์ธ ๋Œ€ํ™” ๊ฒฝํ—˜์€ ์˜์–ด ์‚ฌ์šฉ์— ๋Œ€ํ•œ ์ž์‹ ๊ฐ์„ ๋†’์ž…๋‹ˆ๋‹ค. ์ด๋Š” ์˜์–ด ํ•™์Šต์„ ์ง€์†ํ•˜๋Š” ๋™๊ธฐ ๋ถ€์—ฌ๋กœ ์ด์–ด์ง€๋ฉฐ, ๋” ๋„“์€ ๋ถ„์•ผ๋กœ์˜ ํ™œ์šฉ ๊ฐ€๋Šฅ์„ฑ์„ ์—ด์–ด์ค๋‹ˆ๋‹ค.

๊พธ์ค€ํ•œ ํ•™์Šต๊ณผ ๊ฒฝํ—˜ ์ถ•์ ์œผ๋กœ, ์˜์–ด ์‹ค๋ ฅ์€ ๋ฌผ๋ก  ๋ฌธ์ œ ํ•ด๊ฒฐ ๋Šฅ๋ ฅ๋„ ํ•จ๊ป˜ ์„ฑ์žฅํ•ฉ๋‹ˆ๋‹ค.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„ 10๊ฐ€์ง€๋Š” ์–ด๋–ป๊ฒŒ ์„ ์ •๋˜์—ˆ๋‚˜์š”?
10๊ฐ€์ง€ ํ‘œํ˜„์€ ํ•ด์™ธ ์‡ผํ•‘ ๊ฒฝํ—˜์ด ๋งŽ์€ ์ „๋ฌธ๊ฐ€๋“ค์˜ ์˜๊ฒฌ๊ณผ ์‹ค์ œ ์‡ผํ•‘ ์ƒํ™ฉ์—์„œ ์ž์ฃผ ์‚ฌ์šฉ๋˜๋Š” ๋ฌธ์žฅ์„ ๊ธฐ๋ฐ˜์œผ๋กœ ์—„์„ ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์ œํ’ˆ ๋ฌธ์˜, ๊ฒฐ์ œ, ํ™˜๋ถˆ, ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋“ฑ ์ฃผ์š” ์ƒํ™ฉ์„ ํฌ๊ด„ํ•˜์—ฌ ์‹ค์šฉ์„ฑ์„ ๊ทน๋Œ€ํ™”ํ–ˆ์Šต๋‹ˆ๋‹ค.
Q. ์˜์–ด ํ‘œํ˜„์„ ํ˜„์žฅ์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•˜๋ ค๋ฉด ์–ด๋–ป๊ฒŒ ์—ฐ์Šตํ•ด์•ผ ํ• ๊นŒ์š”?
์‹ค์ œ ์ƒํ™ฉ์„ ๋ชจ๋ฐฉํ•œ ์—ญํ• ๊ทน๊ณผ ๋ฐ˜๋ณต ๋ฐœ์Œ ์—ฐ์Šต์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ์‡ผํ•‘ ๊ด€๋ จ ์˜์ƒ์ด๋‚˜ ํŒŸ์บ์ŠคํŠธ๋ฅผ ๋“ฃ๊ณ  ๋”ฐ๋ผ ๋งํ•˜๋ฉฐ ์–ต์–‘๊ณผ ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ๋Šฅ๋ ฅ ํ–ฅ์ƒ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ํ˜„์ง€ ๋ฌธํ™” ์ฐจ์ด๊ฐ€ ์˜์–ด ํ‘œํ˜„ ์‚ฌ์šฉ์— ์–ด๋–ค ์˜ํ–ฅ์„ ๋ฏธ์น˜๋‚˜์š”?
๋ฌธํ™”์— ๋”ฐ๋ผ ํ‘œํ˜„์˜ ๊ณต์†ํ•จ์ด๋‚˜ ํ˜‘์ƒ ๋ฐฉ์‹์ด ๋‹ค๋ฆ…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ์œ ๋Ÿฝ์—์„œ๋Š” ๋ณด๋‹ค ์ •์ค‘ํ•œ ํ‘œํ˜„์„ ์„ ํ˜ธํ•˜๋ฉฐ, ์•„์‹œ์•„์—์„œ๋Š” ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋ฅผ ์ดํ•ดํ•˜๊ณ  ์ ์ ˆํžˆ ์กฐ์ ˆํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ํ™˜๋ถˆ ์ •์ฑ…์„ ์ž˜ ๋ชฐ๋ผ๋„ ์˜์–ด๋กœ ๋ฌธ์˜ํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ์ด ์žˆ์„๊นŒ์š”?
๋„ค, “What is your return policy?”๋‚˜ “Can I return or exchange this?” ๊ฐ™์€ ๊ฐ„๋‹จํ•œ ์งˆ๋ฌธ์œผ๋กœ๋„ ๊ธฐ๋ณธ์ ์ธ ํ™˜๋ถˆ ์ •์ฑ…์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ƒํ™ฉ์— ๋”ฐ๋ผ ์ถ”๊ฐ€ ์งˆ๋ฌธ์„ ์ด์–ด๊ฐ€๋ฉด ๋ฉ๋‹ˆ๋‹ค.
Q. ์‡ผํ•‘ ํ†ต์—ญ์‚ฌ๋กœ์„œ ์˜์–ด ํ‘œํ˜„ ์™ธ์— ์ฃผ์˜ํ•  ์ ์ด ์žˆ๋‚˜์š”?
์–ธ์–ด ์™ธ์—๋„ ํ˜„์ง€ ์˜ˆ์ ˆ๊ณผ ๋ฌธํ™” ์ฐจ์ด๋ฅผ ์กด์ค‘ํ•˜๋Š” ํƒœ๋„๊ฐ€ ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ์˜ ๋ฐ”๋ฅธ ํƒœ๋„์™€ ์นœ์ ˆํ•œ ์ธ์‚ฌ๋Š” ์‹ ๋ขฐ๋ฅผ ์Œ“๊ณ  ๋” ์ข‹์€ ๊ฑฐ๋ž˜๋ฅผ ์ด๋Œ์–ด๋‚ด๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”