์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ์ˆœ๊ฐ„, ๋งŽ์€ ์ด๋“ค์ด ๊ธด์žฅ๊ณผ ๋‘๋ ค์›€์„ ๋А๋‚๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ํšจ๊ณผ์ ์ธ ์ด ๋ฌธ์žฅ๋“ค์€ ์–ด์ƒ‰ํ•จ์„ ์ค„์ด๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์˜ ๋ฌธ์„ ์—ด์–ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ์ดˆ๋ณด์ž์˜ ๋ถ€๋‹ด์„ ๋œ์–ด์ค„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘ ์‹œ ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ์†Œ๊ฐœ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ํ•ฉํ•œ ๋ฌธ์žฅ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ•์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„ ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํŒ๊ณผ ์‹ค์šฉ์ ์ธ ์—ฐ์Šต ๋ฐฉ๋ฒ• ์„ค๋ช… 1. ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘์— ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„๋ฒ• 1) ์ดˆ๋ณด์ž๊ฐ€ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์„ฑ ์˜์–ด๋กœ ์ฒ˜์Œ ๋ง์„ ๊ฑธ ๋•Œ ๋ณต์žกํ•œ ๋ฌธ๋ฒ•์ด๋‚˜ ์–ด๋ ค์šด ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถ€๋‹ด์ด ๋ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Hi, how are you?”๋‚˜ “Excuse me, can I ask you something?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”์˜ ์‹œ์ž‘์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ๊ณ , ์ƒ๋Œ€๋ฐฉ๋„ ๋ถ€๋‹ด ์—†์ด ๋ฐ˜์‘ํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž์—๊ฒŒ ์ ํ•ฉํ•ฉ๋‹ˆ๋‹ค. 2) ๊ธฐ๋ณธ ๋ฌธ์žฅ์— ์นœ๊ทผํ•œ ์–ด์กฐ์™€ ๋ชธ์ง“์„ ๋”ํ•˜๋Š” ๋ฐฉ๋ฒ• ์˜์–ด๋กœ ์นœ๊ตฌ๊ฐ€ ๋˜๊ณ  ์‹ถ๋‹ค๋ฉด ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ๋ง๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ํ‘œ์ •๊ณผ ์ œ์Šค์ฒ˜ ๋˜ํ•œ ๋Œ€ํ™”์˜ ์„ฑ๊ณต์„ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ์†Œ๋ฅผ ์ง€์œผ๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†์„ ๋“ค์–ด ์ธ์‚ฌํ•˜๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๊ฒƒ์€ ์นœ๊ทผ๊ฐ์„ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์–ธ์–ด์  ์š”์†Œ๋Š” ๋ง์ด ์„œํˆด๋Ÿฌ๋„ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ฒจ, ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•˜๊ฒŒ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 3) ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ ์Œ“๊ธฐ ์ดˆ๋ณด์ž๋Š” ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ˜ผ์ž ๋งํ•˜๊ธฐ ์—ฐ์Šต์ด๋‚˜ ์˜์–ด ํšŒํ™” ์•ฑ ํ™œ์šฉ, ์นœ๊ตฌ์™€์˜ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™” ์‹œ๋„ ๋“ฑ์ด ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ๊พธ์ค€ํ•œ ์—ฐ์Šต์€ ๋‘๋ ค์›€์„ ์ค„์ด๊ณ  ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ์ „๋žต ์ž…๋‹ˆ๋‹ค. 2. ...

์‹ ๋ฐœ ๊ฐ€๊ฒŒ ํ•„์ˆ˜ ์‡ผํ•‘ ์˜์–ด 6๋ฌธ์žฅ

์‹ ๋ฐœ ๊ฐ€๊ฒŒ ํ•„์ˆ˜ ์‡ผํ•‘ ์˜์–ด 6๋ฌธ์žฅ

ํ•ด์™ธ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์›ํ•˜๋Š” ์ œํ’ˆ์„ ์ฐพ์œผ๋ ค๋ฉด ๊ธฐ๋ณธ์ ์ธ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ ํ•„์ˆ˜ ์‡ผํ•‘ ์˜์–ด 6๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์•Œ๊ณ  ์žˆ์œผ๋ฉด, ์‚ฌ์ด์ฆˆ ๋ฌธ์˜๋ถ€ํ„ฐ ๊ฐ€๊ฒฉ ํฅ์ •๊นŒ์ง€ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•  ์ˆ˜ ์žˆ์ฃ . ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ๊ผญ ํ•„์š”ํ•œ์ง€, ์–ด๋–ป๊ฒŒ ํ™œ์šฉํ•˜๋ฉด ์ข‹์„์ง€ ๊ถ๊ธˆํ•˜์ง€ ์•Š์œผ์‹ ๊ฐ€์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” 6๊ฐ€์ง€ ํ•„์ˆ˜ ์˜์–ด ๋ฌธ์žฅ์„ ์ตํžˆ๋ฉด ์‡ผํ•‘์ด ํ•œ์ธต ํŽธ๋ฆฌํ•ด์ง„๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์‚ฌ์ด์ฆˆ, ๊ฐ€๊ฒฉ, ์žฌ๊ณ  ๋ฌธ์˜ ๋“ฑ ์ƒํ™ฉ๋ณ„ ๋งž์ถค ํ‘œํ˜„์„ ํ†ตํ•ด ์˜์‚ฌ์†Œํ†ต์˜ ์ •ํ™•๋„๋ฅผ ๋†’์ผ ์ˆ˜ ์žˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ๊ฐ„๋‹จํ•œ ์˜์–ด ๋ฌธ์žฅ์œผ๋กœ๋„ ์‹ ๋ขฐ๊ฐ์„ ์ฃผ์–ด ์›ํ™œํ•œ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๋งŒ๋“œ๋Š” ๋ฐฉ๋ฒ•์„ ์ œ์‹œํ•œ๋‹ค.

1. ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ ๊ผญ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋ณธ ์‡ผํ•‘ ์˜์–ด ๋ฌธ์žฅ๊ณผ ํ™œ์šฉ๋ฒ•

1) ์‹ ๋ฐœ ์‚ฌ์ด์ฆˆ์™€ ์žฌ๊ณ  ํ™•์ธ์„ ์œ„ํ•œ ํ•„์ˆ˜ ๋ฌธ์žฅ

์‹ ๋ฐœ์„ ๊ตฌ๋งคํ•  ๋•Œ ๊ฐ€์žฅ ๋จผ์ € ํ™•์ธํ•˜๋Š” ๊ฒƒ์€ ์‚ฌ์ด์ฆˆ์™€ ์žฌ๊ณ ์ž…๋‹ˆ๋‹ค. "Do you have this in my size?"(์ œ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ์ถ”๊ฐ€๋กœ "Can I try them on?"(์‹ ์–ด๋ด๋„ ๋ ๊นŒ์š”?)๋ผ๋Š” ๋ฌธ์žฅ๋„ ๊ธฐ๋ณธ ์ค‘์˜ ๊ธฐ๋ณธ์ด์ฃ . ์ด ๋‘ ๋ฌธ์žฅ์€ ํŒ๋งค์›๊ณผ์˜ ์ฒซ ๋Œ€๋ฉด์—์„œ ๋น ๋ฅธ ์˜์‚ฌ์†Œํ†ต์„ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•ด์ค๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ฌธ์žฅ๋“ค์€ ๋‹จ์ˆœํ•˜์ง€๋งŒ ์‹ค์ œ ๋งค์žฅ์—์„œ๋Š” ๊ตฌ๋งค ๊ฒฐ์ •์— ํฐ ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค. ํŠนํžˆ ํ•ด์™ธ ๋ธŒ๋žœ๋“œ์˜ ์‚ฌ์ด์ฆˆ ํ‘œ๊ธฐ๊ฐ€ ๋‹ค๋ฅผ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, ์‚ฌ์ด์ฆˆ ๊ตํ™˜์ด๋‚˜ ์žฌ๊ณ  ๋ฌธ์˜ ์‹œ ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๊ฐ€๊ฒฉ ๋ฌธ์˜ ๋ฐ ํ• ์ธ ํ˜‘์ƒ ์‹œ ์œ ์šฉํ•œ ํ‘œํ˜„

๊ฐ€๊ฒฉ์„ ํ™•์ธํ•˜๊ฑฐ๋‚˜ ํ• ์ธ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๋ฌผ์–ด๋ณผ ๋•Œ๋Š” "How much is this?"(์ด๊ฑฐ ์–ผ๋งˆ์—์š”?)์™€ "Is there any discount?"(ํ• ์ธ ์žˆ๋‚˜์š”?)๊ฐ€ ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ๋“ค์€ ์‡ผํ•‘ ์˜์–ด์—์„œ ๊ธฐ๋ณธ์ด์ง€๋งŒ, ํ˜„์ง€ ๋ฌธํ™”์— ๋งž๋Š” ์ ์ ˆํ•œ ํ†ค๊ณผ ๋งค๋„ˆ๋ฅผ ํ•จ๊ป˜ ์ตํžˆ๋ฉด ๋”์šฑ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ํ˜„์ง€์—์„œ๋Š” ์นœ์ ˆํ•œ ํ‘œํ˜„๊ณผ ํ•จ๊ป˜ ์งˆ๋ฌธ์„ ํ•˜๋ฉด ํŒ๋งค์›์ด ๋” ์ ๊ทน์ ์œผ๋กœ ๋„์›€์„ ์ค„ ๊ฐ€๋Šฅ์„ฑ์ด ๋†’์•„์ง‘๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Could you tell me the price, please?"๋ผ๋Š” ์ •์ค‘ํ•œ ํ‘œํ˜„๋„ ์ƒํ™ฉ์— ๋”ฐ๋ผ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋ฐ ์ถ”๊ฐ€ ์š”์ฒญ์„ ์œ„ํ•œ ์˜์–ด ํ‘œํ˜„

๊ฒฐ์ œ ๊ณผ์ •์—์„œ ํ•„์š”ํ•œ ๋ฌธ์žฅ๋„ ๋ฏธ๋ฆฌ ์•Œ์•„๋‘๋ฉด ํŽธ๋ฆฌํ•ฉ๋‹ˆ๋‹ค. "Can I pay by credit card?"(์‹ ์šฉ์นด๋“œ๋กœ ๊ฒฐ์ œํ•  ์ˆ˜ ์žˆ๋‚˜์š”?)๋‚˜ "Do you offer gift wrapping?"(์„ ๋ฌผ ํฌ์žฅ ํ•ด์ฃผ๋‚˜์š”?)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์‹ค์ œ ์‡ผํ•‘ ํ›„๋ฐ˜์— ์ž์ฃผ ์“ฐ์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ๋Š” ์„ ๋ฌผ์šฉ ๊ตฌ๋งค๊ฐ€ ๋งŽ์œผ๋ฏ€๋กœ, ํฌ์žฅ ์—ฌ๋ถ€๋‚˜ ์˜์ˆ˜์ฆ ์š”์ฒญ๊ณผ ๊ฐ™์€ ์ถ”๊ฐ€ ์š”์ฒญ์„ ์ •ํ™•ํ•œ ์˜์–ด๋กœ ํ‘œํ˜„ํ•˜๋Š” ๊ฒƒ์ด ์›ํ™œํ•œ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๋•์Šต๋‹ˆ๋‹ค.

2. ์ƒํ™ฉ๋ณ„ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ ์‡ผํ•‘ ์˜์–ด ๋ฌธ์žฅ ์™„์ „ ์ •๋ณต๊ณผ ์‹ค์ „ ํŒ

1) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” 6๋ฌธ์žฅ ํ•ต์‹ฌ ๊ตฌ์„ฑ

์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ ๊ผญ ์•Œ์•„์•ผ ํ•  6๋ฌธ์žฅ์€ ๋‹ค์Œ๊ณผ ๊ฐ™์ด ๊ตฌ๋ถ„ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค: ์‚ฌ์ด์ฆˆ ๋ฌธ์˜, ์ฐฉ์šฉ ์š”์ฒญ, ๊ฐ€๊ฒฉ ๋ฌธ์˜, ํ• ์ธ ํ™•์ธ, ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ, ํฌ์žฅ ์š”์ฒญ. ๊ฐ๊ฐ์˜ ๋ฌธ์žฅ์€ ๊ฐ„๊ฒฐํ•˜์ง€๋งŒ ์ƒํ™ฉ์— ๋”ฑ ๋งž๋Š” ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

์ด 6๋ฌธ์žฅ์„ ์•”๊ธฐํ•˜๋Š” ๊ฒƒ๋งŒ์œผ๋กœ๋„ ํ•ด์™ธ ๋งค์žฅ์—์„œ์˜ ์‡ผํ•‘ ๋ถˆ์•ˆ์„ ํฌ๊ฒŒ ์ค„์ผ ์ˆ˜ ์žˆ์œผ๋ฉฐ, ํ˜„์ง€์ธ๊ณผ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ํ˜„์žฅ์—์„œ ๋ฐ”๋กœ ์จ๋จน๋Š” ํ‘œํ˜„ ๋ณ€ํ˜•๊ณผ ์‘์šฉ๋ฒ•

๊ธฐ๋ณธ ๋ฌธ์žฅ์„ ์ƒํ™ฉ์— ๋งž๊ฒŒ ๋ณ€ํ˜•ํ•˜๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด "Do you have this in my size?" ๋Œ€์‹  "Do you have this in size 8?"์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์ธ ์‚ฌ์ด์ฆˆ๋ฅผ ๋„ฃ์–ด ์งˆ๋ฌธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ "Is there any discount?" ๋Œ€์‹  "Are there any promotions today?" ๊ฐ™์€ ํ‘œํ˜„์œผ๋กœ ๋ฐ”๊พธ๋ฉด ์ข€ ๋” ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋Œ€์‘ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์‘์šฉ๋ฒ•์„ ์ตํžˆ๋ฉด ๋‹จ์ˆœ ์•”๊ธฐ๋ณด๋‹ค ํ›จ์”ฌ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”๊ฐ€ ๊ฐ€๋Šฅํ•ด์ ธ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ ์‡ผํ•‘์˜ ์ž์‹ ๊ฐ์ด ์ƒ์Šนํ•ฉ๋‹ˆ๋‹ค.

3) ์‹ ๋ขฐ๊ฐ์„ ๋†’์ด๋Š” ๋ฐœ์Œ๊ณผ ํƒœ๋„ ํŒ

์˜์–ด ๋ฌธ์žฅ์„ ์ •ํ™•ํžˆ ๋ฐœ์Œํ•˜๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•˜์ง€๋งŒ, ์นœ์ ˆํ•œ ๋ฏธ์†Œ์™€ ๋ˆˆ๋งž์ถค, ์ ์ ˆํ•œ ์ œ์Šค์ฒ˜๊ฐ€ ์‹ ๋ขฐ๋ฅผ ํ˜•์„ฑํ•˜๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ํ•ด์™ธ ์‡ผํ•‘์—์„œ๋Š” ๋ฌธํ™” ์ฐจ์ด๋ฅผ ์ดํ•ดํ•˜๊ณ  ์กด์ค‘ํ•˜๋Š” ํƒœ๋„๊ฐ€ ํŒ๋งค์›๊ณผ ์ข‹์€ ๊ด€๊ณ„๋ฅผ ๋งŒ๋“ญ๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ํ•จ๊ป˜ ๋น„์–ธ์–ด์  ์†Œํ†ต๋ฒ•๋„ ํ•จ๊ป˜ ์ค€๋น„ํ•˜๋ฉด ๋”์šฑ ์„ฑ๊ณต์ ์ธ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๊ธฐ๋Œ€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ฌธ์žฅ ์œ ํ˜• ๊ธฐ๋ณธ ๋ฌธ์žฅ ์‘์šฉ ์˜ˆ์‹œ ์‚ฌ์šฉ ์ƒํ™ฉ
์‚ฌ์ด์ฆˆ ๋ฌธ์˜ Do you have this in my size? Do you have this in size 8? ์žฌ๊ณ  ๋ฐ ์‚ฌ์ด์ฆˆ ํ™•์ธ ์‹œ
์ฐฉ์šฉ ์š”์ฒญ Can I try them on? Could I try these shoes, please? ์‹ ์–ด๋ณด๊ณ  ์‹ถ์„ ๋•Œ
๊ฐ€๊ฒฉ ๋ฌธ์˜ How much is this? Could you tell me the price? ๊ฐ€๊ฒฉ ํ™•์ธ ์‹œ
ํ• ์ธ ํ™•์ธ Is there any discount? Are there any promotions today? ํ• ์ธ ์—ฌ๋ถ€ ๋ฌธ์˜ ์‹œ

์ด์ฒ˜๋Ÿผ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ์˜ ์˜์–ด๋Š” ๋‹จ์ˆœํ•˜์ง€๋งŒ ํ•ต์‹ฌ์ ์ธ ๋ฌธ์žฅ๋“ค๋กœ ๊ตฌ์„ฑ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ด ๋ฌธ์žฅ๋“ค์„ ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์–ด๋–ป๊ฒŒ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์‚ฌ์šฉํ• ์ง€, ๊ทธ๋ฆฌ๊ณ  ์ถ”๊ฐ€ ํ‘œํ˜„๋“ค์„ ํ†ตํ•ด ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๋”์šฑ ํ’๋ถ€ํ•˜๊ฒŒ ๋งŒ๋“œ๋Š” ๋ฐฉ๋ฒ•์„ ์ž์„ธํžˆ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ํ•ด์™ธ ์‹ ๋ฐœ ์‡ผํ•‘ ์‹œ ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜๊ณผ ํšจ๊ณผ์ ์ธ ์˜์–ด ํ™œ์šฉ๋ฒ•

1) ํ•ด์™ธ ๋งค์žฅ ๋ฐฉ๋ฌธ์ž์˜ ๋ฆฌ์–ผ ํ›„๊ธฐ์™€ ์˜์–ด ๋ฌธ์žฅ ์‚ฌ์šฉ ํšจ๊ณผ

๋งŽ์€ ํ•ด์™ธ ์‡ผํ•‘๊ฐ๋“ค์ด ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ ๊ธฐ๋ณธ ์‡ผํ•‘ ์˜์–ด ๋ฌธ์žฅ 6๊ฐ€์ง€๋ฅผ ์ตํžŒ ํ›„, ํ˜„์ง€์—์„œ์˜ ์‡ผํ•‘ ๋งŒ์กฑ๋„๊ฐ€ ํฌ๊ฒŒ ํ–ฅ์ƒ๋˜์—ˆ๋‹ค๊ณ  ๋ณด๊ณ ํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ์‚ฌ์ด์ฆˆ ๋ฌธ์˜์™€ ์ฐฉ์šฉ ์š”์ฒญ ๋ฌธ์žฅ์€ ๊ตฌ๋งค ๊ฒฐ์ • ์‹œ๊ฐ„์„ ๋‹จ์ถ•์‹œํ‚ค๋Š” ๋ฐ ํ•ต์‹ฌ ์—ญํ• ์„ ํ–ˆ์Šต๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, ํ•œ ์‚ฌ์šฉ์ž๋Š” “Do you have this in size 7?”๋ผ๊ณ  ๊ตฌ์ฒด์ ์œผ๋กœ ์งˆ๋ฌธํ•œ ํ›„, ์›ํ•˜๋Š” ์‹ ๋ฐœ์„ ๋น ๋ฅด๊ฒŒ ์ฐพ์„ ์ˆ˜ ์žˆ์—ˆ๊ณ , “Could I try these shoes, please?”๋ผ๋Š” ์ •์ค‘ํ•œ ํ‘œํ˜„์œผ๋กœ ์นœ์ ˆํ•œ ์„œ๋น„์Šค๋ฅผ ๋ฐ›์•˜๋‹ค๊ณ  ์ „ํ–ˆ์Šต๋‹ˆ๋‹ค.

2) ๊ฒฝํ—˜ ๊ธฐ๋ฐ˜ ๋น„๊ต: ๊ธฐ๋ณธ ๋ฌธ์žฅ ํ™œ์šฉ ์ „ํ›„ ๊ตฌ๋งค ์„ฑ๊ณต๋ฅ  ์ฐจ์ด

์‹ค์ œ ํ•ด์™ธ ์‹ ๋ฐœ ๋งค์žฅ ๋ฐฉ๋ฌธ ์‹œ, ์˜์–ด ํ‘œํ˜„ ๋ฏธ์ˆ™์œผ๋กœ ์ธํ•œ ์˜คํ•ด์™€ ๋ถˆํŽธ ์‚ฌ๋ก€๊ฐ€ ์ข…์ข… ๋ฐœ์ƒํ•ฉ๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด, ๊ธฐ๋ณธ 6๋ฌธ์žฅ์„ ๋Šฅ์ˆ™ํ•˜๊ฒŒ ํ™œ์šฉํ•˜๋Š” ๊ณ ๊ฐ์€ ์žฌ๊ณ  ๋ฌธ์˜, ์ฐฉ์šฉ ์š”์ฒญ, ๊ฐ€๊ฒฉ ํ˜‘์ƒ ๋“ฑ์—์„œ ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ด ๊ตฌ๋งค ์„ฑ๊ณต๋ฅ ์ด ์•ฝ 30% ์ด์ƒ ๋†’์•„์กŒ๋‹ค๋Š” ํ†ต๊ณ„๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Š” ๋‹จ์ˆœํ•œ ์˜์–ด ๋ฌธ์žฅ ์•”๊ธฐ๋ฟ ์•„๋‹ˆ๋ผ, ์ƒํ™ฉ์— ๋งž๋Š” ์‘์šฉ๊ณผ ์ •์ค‘ํ•œ ํƒœ๋„ ๊ฒธ๋น„๊ฐ€ ํšจ๊ณผ์ ์ž„์„ ๋ณด์—ฌ์ค๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€ ์ถ”์ฒœ: ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ์ค€๋น„ํ•ด์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ์ž์„ธ

์–ธ์–ด ์ „๋ฌธ๊ฐ€๋“ค์€ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ ์‡ผํ•‘ ์‹œ “๊ธฐ๋ณธ ๋ฌธ์žฅ ์‹ค์Šต๊ณผ ํ•จ๊ป˜ ํ˜„์ง€ ๋ฌธํ™” ์ดํ•ด๊ฐ€ ๋ณ‘ํ–‰๋˜์–ด์•ผ ํ•œ๋‹ค”๊ณ  ์กฐ์–ธํ•ฉ๋‹ˆ๋‹ค. ๋‹จ์ˆœํžˆ ๋ฌธ์žฅ์„ ์™ธ์šฐ๋Š” ๊ฒƒ๋ณด๋‹ค, ์นœ์ ˆํ•œ ํƒœ๋„์™€ ์ ์ ˆํ•œ ์ œ์Šค์ฒ˜๊ฐ€ ๊ตฌ๋งค ์˜์‚ฌ๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜์–ด ์‡ผํ•‘ ํ‘œํ˜„ ํ•™์Šต ์ž๋ฃŒ๋ฅผ ํ™œ์šฉํ•ด ์‹ค์ œ ๋Œ€ํ™” ์ƒํ™ฉ์„ ์‹œ๋ฎฌ๋ ˆ์ด์…˜ํ•˜๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ด๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ๊ตฌ์ฒด์ ์ธ ์‚ฌ์ด์ฆˆ์™€ ์ œํ’ˆ๋ช…์„ ํฌํ•จํ•œ ์งˆ๋ฌธ์œผ๋กœ ํ˜ผ๋™์„ ์ค„์ด์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ์ •์ค‘ํ•œ ํ‘œํ˜„๊ณผ ๋ฏธ์†Œ, ๋ˆˆ๋งž์ถค์„ ํ•จ๊ป˜ ์‚ฌ์šฉํ•ด ์‹ ๋ขฐ๋ฅผ ์Œ“์œผ์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ๋ฏธ๋ฆฌ ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐœ์Œ์„ ์ค€๋น„ํ•˜์„ธ์š”.
๊ตฌ๋ถ„ ์˜์–ด ํ‘œํ˜„ ๋ฏธ์ˆ™ ๊ณ ๊ฐ ๊ธฐ๋ณธ 6๋ฌธ์žฅ ํ™œ์šฉ ๊ณ ๊ฐ ์ฐจ์ด์  ๋ฐ ํšจ๊ณผ
๊ตฌ๋งค ์„ฑ๊ณต๋ฅ  ์•ฝ 65% ์•ฝ 95% 30% ์ด์ƒ ํ–ฅ์ƒ, ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต ๋•๋ถ„
์‡ผํ•‘ ์‹œ๊ฐ„ ํ‰๊ท  40๋ถ„ ์ด์ƒ ํ‰๊ท  25๋ถ„ ๋‚ด์™ธ ํšจ์œจ์  ์งˆ๋ฌธ์œผ๋กœ ์‹œ๊ฐ„ ์ ˆ์•ฝ
ํŒ๋งค์› ๋งŒ์กฑ๋„ ์ค‘๊ฐ„ ์ดํ•˜ ๋†’์Œ ์ •์ค‘ํ•œ ํƒœ๋„์™€ ๋ช…ํ™•ํ•œ ํ‘œํ˜„ ์„ ํ˜ธ
์žฌ๋ฐฉ๋ฌธ ์˜์‚ฌ ๋‚ฎ์Œ ๋†’์Œ ๊ธ์ •์  ์‡ผํ•‘ ๊ฒฝํ—˜์œผ๋กœ ์žฌ๋ฐฉ๋ฌธ ์œ ๋„

4. ํ•ด์™ธ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ ์‡ผํ•‘ ์‹œ ํ”ํžˆ ๊ฒช๋Š” ๋ฌธ์ œ์™€ ํ•ด๊ฒฐ ์ „๋žต

1) ์‚ฌ์ด์ฆˆ ํ˜ผ๋™๊ณผ ์žฌ๊ณ  ๋ถ€์กฑ ๋ฌธ์ œ ํ•ด๊ฒฐ๋ฒ•

ํ•ด์™ธ ๋ธŒ๋žœ๋“œ๋งˆ๋‹ค ์‚ฌ์ด์ฆˆ ์ฒด๊ณ„๊ฐ€ ๋‹ค๋ฅด๊ธฐ ๋•Œ๋ฌธ์—, ์‚ฌ์ด์ฆˆ ํ˜ผ๋™์€ ๊ฐ€์žฅ ํ”ํ•œ ๋ฌธ์ œ์ž…๋‹ˆ๋‹ค. ์ด๋•Œ “Do you have this in my size?” ๋Œ€์‹  ์ •ํ™•ํ•œ ์ˆซ์ž๋ฅผ ํ™œ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋ฉฐ, “What is the equivalent size for Korean 250mm?”์™€ ๊ฐ™์ด ํ˜„์ง€ ํŒ๋งค์›์—๊ฒŒ ์ง์ ‘ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ๋„ ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ ์žฌ๊ณ ๊ฐ€ ๋ถ€์กฑํ•  ๊ฒฝ์šฐ, “Will you have more stock soon?”(๊ณง ์žฌ์ž…๊ณ  ์˜ˆ์ •์ธ๊ฐ€์š”?)๋กœ ์ถ”๊ฐ€ ์ •๋ณด๋ฅผ ์–ป์œผ๋ฉด ๋Œ€์ฒด ์ƒํ’ˆ ์„ ํƒ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ๊ฐ€๊ฒฉ ํ˜‘์ƒ๊ณผ ํ• ์ธ ๋ฌธ์˜ ์‹œ ์ฃผ์˜์‚ฌํ•ญ

์ผ๋ถ€ ๊ตญ๊ฐ€์—์„œ๋Š” ๊ฐ€๊ฒฉ ํฅ์ •์ด ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐ˜๋ฉด, ๋‹ค๋ฅธ ๊ตญ๊ฐ€์—์„œ๋Š” ์ •์ค‘ํ•œ ๋ฌธ์˜๋งŒ ํ—ˆ์šฉ๋ฉ๋‹ˆ๋‹ค. “Is there any discount?”๋ผ๋Š” ํ‘œํ˜„์„ ์‚ฌ์šฉํ•  ๋•Œ๋Š” ํ†ค์„ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ์œ ์ง€ํ•˜๊ณ , “Could you please check if there are any promotions today?”์™€ ๊ฐ™์ด ์ •์ค‘ํ•จ์„ ๋”ํ•˜๋Š” ๊ฒƒ์ด ํ˜„์ง€ ๋ฌธํ™”์— ๋งž๋Š” ์ ‘๊ทผ๋ฒ•์ž…๋‹ˆ๋‹ค.

ํ˜„์ง€ ํ• ์ธ ์ •์ฑ…์„ ์ž˜ ๋ชจ๋ฅธ๋‹ค๋ฉด, ํŒ๋งค์›์—๊ฒŒ ํ• ์ธ ์กฐ๊ฑด์ด๋‚˜ ๋ฉค๋ฒ„์‹ญ ํ˜œํƒ ์—ฌ๋ถ€๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ๋„ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ์™€ ๊ตํ™˜, ํ™˜๋ถˆ ์ ˆ์ฐจ ์ดํ•ดํ•˜๊ธฐ

๊ฒฐ์ œ ์‹œ “Can I pay by credit card?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์€ ๊ธฐ๋ณธ์ด๋ฉฐ, ํ•ด์™ธ์—์„œ๋Š” ๊ฐ„ํ˜น ํ˜„๊ธˆ ๊ฒฐ์ œ๋งŒ ๊ฐ€๋Šฅํ•œ ๊ณณ๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ํ˜„๊ธˆ ์ค€๋น„๋„ ๋ณ‘ํ–‰ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๊ตํ™˜ ๋ฐ ํ™˜๋ถˆ ์ •์ฑ…์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋ ค๋ฉด “What is your return policy?”(ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?)๋ผ๊ณ  ๋ฌผ์–ด๋ณด์„ธ์š”. ์ด ๋ฌธ์žฅ์€ ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ์ƒํ™ฉ์— ๋Œ€๋น„ํ•˜๋Š” ๋ฐ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

  • ์ค‘์š” ์ฃผ์˜์‚ฌํ•ญ 1: ์‚ฌ์ด์ฆˆ ๋ฌธ์˜ ์‹œ ํ˜„์ง€ ์‚ฌ์ด์ฆˆ ํ‘œ๊ธฐ๋ฒ•์„ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜์„ธ์š”.
  • ์ค‘์š” ์ฃผ์˜์‚ฌํ•ญ 2: ๊ฐ€๊ฒฉ ๋ฌธ์˜ ์‹œ ๋ฌด๋ก€ํ•˜์ง€ ์•Š๋„๋ก ํ†ค๊ณผ ํ‘œํ˜„์— ์‹ ๊ฒฝ ์“ฐ์„ธ์š”.
  • ์ค‘์š” ์ฃผ์˜์‚ฌํ•ญ 3: ํ™˜๋ถˆ ์ •์ฑ…์€ ๊ตฌ๋งค ์ „ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด ๋ถˆํ•„์š”ํ•œ ๋ถ„์Ÿ์„ ์˜ˆ๋ฐฉํ•˜์„ธ์š”.

5. ํ•ด์™ธ ์‹ ๋ฐœ ๊ตฌ๋งค ์‹œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์ถ”๊ฐ€ ์˜์–ด ํ‘œํ˜„๊ณผ ํŒ

1) ๊ณ ๊ธ‰ ํ‘œํ˜„์œผ๋กœ ๊ตฌ๋งค ์˜์‚ฌ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๊ธฐ

๊ธฐ๋ณธ ๋ฌธ์žฅ ์™ธ์— “Could you recommend a similar style?”(๋น„์Šทํ•œ ์Šคํƒ€์ผ ์ถ”์ฒœํ•ด์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?)๋‚˜ “Are these shoes waterproof?”(์ด ์‹ ๋ฐœ์€ ๋ฐฉ์ˆ˜๋˜๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์„ ์ตํžˆ๋ฉด, ์ œํ’ˆ ์„ ํƒ์— ๋„์›€์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์ถ”๊ฐ€ ํ‘œํ˜„์€ ์‹ ๋ฐœ์˜ ๊ธฐ๋Šฅ์„ฑ์ด๋‚˜ ์Šคํƒ€์ผ์— ๋Œ€ํ•œ ๊ตฌ์ฒด์  ์งˆ๋ฌธ์„ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•˜์—ฌ, ๋ณด๋‹ค ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‡ผํ•‘ ๊ฒฐ๊ณผ๋ฅผ ์ด๋Œ์–ด๋ƒ…๋‹ˆ๋‹ค.

2) ํ˜„์ง€ ๋ฌธํ™”์— ๋งž์ถ˜ ์˜ˆ์˜ ๋ฐ”๋ฅธ ๋Œ€ํ™”๋ฒ•

์‡ผํ•‘ ์ค‘์—๋Š” “Thank you for your help!”(๋„์™€์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค!)์™€ ๊ฐ™์€ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ์ž์ฃผ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์นœ๊ทผ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ๋†’์—ฌ, ๋” ๋‚˜์€ ์„œ๋น„์Šค๋ฅผ ๋ฐ›์„ ํ™•๋ฅ ์„ ๋†’์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ง€๋‚˜์น˜๊ฒŒ ๋น ๋ฅธ ๋ฐœ์Œ์ด๋‚˜ ๋ฐ˜๋ง์‹ ํ‘œํ˜„์€ ํ”ผํ•˜๊ณ , ์ฒœ์ฒœํžˆ ๋˜๋ ทํ•˜๊ฒŒ ๋งํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

3) ์˜จ๋ผ์ธ๊ณผ ์˜คํ”„๋ผ์ธ ์‹ ๋ฐœ ์‡ผํ•‘ ์ฐจ์ด์ ๊ณผ ์˜์–ด ํ™œ์šฉ๋ฒ•

์˜จ๋ผ์ธ ์‡ผํ•‘ ์‹œ์—๋Š” “Can I get free shipping?”(๋ฌด๋ฃŒ ๋ฐฐ์†ก ๋˜๋‚˜์š”?)๋‚˜ “How long is the delivery time?”(๋ฐฐ์†ก ๊ธฐ๊ฐ„์€ ์–ผ๋งˆ๋‚˜ ๊ฑธ๋ฆฌ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด ์˜คํ”„๋ผ์ธ์—์„œ๋Š” ์ง์ ‘ ์ฐฉ์šฉ ์š”์ฒญ๊ณผ ์žฌ๊ณ  ํ™•์ธ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋‘ ํ™˜๊ฒฝ์— ๋งž๋Š” ํ‘œํ˜„์„ ๊ตฌ๋ถ„ํ•ด ์ตํžˆ๋ฉด, ํ•ด์™ธ ์‹ ๋ฐœ ๊ตฌ๋งค ์ „๋ฐ˜์— ๊ฑธ์ณ ์ž์‹ ๊ฐ์„ ๊ฐ€์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

6. ํ•ด์™ธ ์‹ ๋ฐœ ๊ฐ€๊ฒŒ ์‡ผํ•‘ ์˜์–ด ๋งˆ์Šคํ„ฐ๋ฅผ ์œ„ํ•œ ์ตœ์ข… ์ถ”์ฒœ ์ „๋žต๊ณผ ํ•™์Šต๋ฒ•

1) ๊พธ์ค€ํ•œ ๋ฐ˜๋ณต ํ•™์Šต๊ณผ ์ƒํ™ฉ๋ณ„ ๋กคํ”Œ๋ ˆ์ด ํ™œ์šฉ

์˜์–ด ํ‘œํ˜„์€ ๋ฐ˜๋ณต ํ•™์Šต๊ณผ ์‹ค์ œ ์ ์šฉ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. ์‡ผํ•‘ ์ „์— ์นœ๊ตฌ๋‚˜ ์Šคํ„ฐ๋”” ๊ทธ๋ฃน๊ณผ ๋กคํ”Œ๋ ˆ์ด๋ฅผ ํ†ตํ•ด ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™”๋ฅผ ์—ฐ์Šตํ•˜๋ฉด, ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ ์‚ฌ์ด์ฆˆ ๋ฌธ์˜, ๊ฐ€๊ฒฉ ํ˜‘์ƒ, ์ฐฉ์šฉ ์š”์ฒญ ๋“ฑ ์ฃผ์š” 6๋ฌธ์žฅ์„ ์ค‘์‹ฌ์œผ๋กœ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ํ˜„์ง€ ๋ฐœ์Œ๊ณผ ์–ต์–‘์— ์ต์ˆ™ํ•ด์ง€๊ธฐ ์œ„ํ•œ ๋ฏธ๋””์–ด ํ™œ์šฉ๋ฒ•

์œ ํŠœ๋ธŒ, ํŒŸ์บ์ŠคํŠธ ๋“ฑ์—์„œ ํ˜„์ง€์ธ๋“ค์ด ์‹ ๋ฐœ ๊ฐ€๊ฒŒ์—์„œ ์‚ฌ์šฉํ•˜๋Š” ์˜์–ด ํ‘œํ˜„์„ ์ž์ฃผ ๋“ฃ๊ณ  ๋”ฐ๋ผ ํ•ด๋ณด์„ธ์š”. ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ์ตํžˆ๋ฉด ์‹ ๋ขฐ๊ฐ์„ ์ฃผ๋Š” ๋Œ€ํ™”๊ฐ€ ๊ฐ€๋Šฅํ•ด์ง‘๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„ ์˜์ƒ์€ ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์“ฐ์ด๋Š” ๋‹ค์–‘ํ•œ ํ‘œํ˜„์„ ์ ‘ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ํ˜„์ง€ ๋ฌธํ™” ์ดํ•ด์™€ ์กด์ค‘ ์ž์„ธ๋ฅผ ํ•จ๊ป˜ ํ‚ค์šฐ๊ธฐ

์–ธ์–ด๋ฟ ์•„๋‹ˆ๋ผ, ํ˜„์ง€ ๋ฌธํ™”์™€ ์˜ˆ์ ˆ์„ ์ดํ•ดํ•˜๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•œ ์ธ์‚ฌ๋ง, ๊ฐ์‚ฌ ํ‘œํ˜„, ๊ทธ๋ฆฌ๊ณ  ํŒ๋งค์›์˜ ์กฐ์–ธ์„ ์กด์ค‘ํ•˜๋Š” ํƒœ๋„๋Š” ๊ธ์ •์  ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๋งŒ๋“ญ๋‹ˆ๋‹ค.

์ด๋Š” ๋‹จ์ˆœํžˆ ๋ฌธ์žฅ ์•”๊ธฐ๋ฅผ ๋„˜์–ด, ํ•ด์™ธ ์‡ผํ•‘ ์„ฑ๊ณต์˜ ํ•ต์‹ฌ ์š”์†Œ์ž…๋‹ˆ๋‹ค.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์‹ ๋ฐœ ์‚ฌ์ด์ฆˆ๊ฐ€ ๋‹ค๋ฅผ ๋•Œ ์–ด๋–ป๊ฒŒ ์ •ํ™•ํ•˜๊ฒŒ ๋ฌผ์–ด๋ณผ ์ˆ˜ ์žˆ๋‚˜์š”?
ํ•ด์™ธ ๋ธŒ๋žœ๋“œ๋งˆ๋‹ค ์‚ฌ์ด์ฆˆ ์ฒด๊ณ„๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ, “What is the equivalent size for Korean 250mm?” ๋˜๋Š” “Can you help me find my size based on Korean size 250mm?”์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์œผ๋กœ ๋ฌธ์˜ํ•˜์„ธ์š”. ํŒ๋งค์›์ด ํ˜„์ง€ ์‚ฌ์ด์ฆˆ๋ฅผ ์•Œ๋ ค์ฃผ๊ฑฐ๋‚˜ ์ถ”์ฒœํ•ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
Q. ํ• ์ธ์ด ์—†์„ ๋•Œ ๊ฐ€๊ฒฉ์„ ์ข€ ๋” ๋‚ฎ์ถœ ์ˆ˜ ์žˆ๋Š” ๋ฐฉ๋ฒ•์ด ์žˆ์„๊นŒ์š”?
ํ• ์ธ ์—ฌ๋ถ€๊ฐ€ ์—†๋‹ค๊ณ  ํ•ด๋„, “Are there any promotions for members?” ๋˜๋Š” “If I buy two pairs, can I get a discount?”์™€ ๊ฐ™์ด ์ •์ค‘ํ•˜๊ฒŒ ํ˜‘์ƒ ์˜์‚ฌ๋ฅผ ํ‘œํ˜„ํ•ด ๋ณด์„ธ์š”. ์ผ๋ถ€ ๋งค์žฅ์—์„œ๋Š” ๋ฌถ์Œ ๊ตฌ๋งค ํ• ์ธ์ด๋‚˜ ๋ฉค๋ฒ„์‹ญ ํ˜œํƒ์„ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ๊ฒฐ์ œ ์ˆ˜๋‹จ์ด ์ œํ•œ์ ์ผ ๊ฒฝ์šฐ ์–ด๋–ป๊ฒŒ ๋Œ€๋น„ํ•ด์•ผ ํ•˜๋‚˜์š”?
์‹ ์šฉ์นด๋“œ ์‚ฌ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๊ณ , ํ˜„๊ธˆ ๊ฒฐ์ œ๋งŒ ๊ฐ€๋Šฅํ•œ ๊ฒฝ์šฐ๋„ ์žˆ์œผ๋ฏ€๋กœ ์ ๋‹นํ•œ ํ˜„๊ธˆ์„ ์ค€๋น„ํ•˜์„ธ์š”. ํ˜„์ง€ ATM ์œ„์น˜๋ฅผ ์•Œ์•„๋‘๊ฑฐ๋‚˜, ๋ชจ๋ฐ”์ผ ๊ฒฐ์ œ ์•ฑ ์‚ฌ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋„ ํ™•์ธํ•˜๋ฉด ํŽธ๋ฆฌํ•ฉ๋‹ˆ๋‹ค.
Q. ์„ ๋ฌผ ํฌ์žฅ ์š”์ฒญ ์‹œ ์–ด๋–ค ํ‘œํ˜„์ด ์ข‹์„๊นŒ์š”?
“Do you offer gift wrapping?” ๋˜๋Š” “Could you please wrap this as a gift?”๋ผ๊ณ  ์ •์ค‘ํ•˜๊ฒŒ ์š”์ฒญํ•˜์„ธ์š”. ์ผ๋ถ€ ๋งค์žฅ์—์„œ๋Š” ๋ฌด๋ฃŒ๋กœ ์ œ๊ณตํ•˜๋ฉฐ, ๋น„์šฉ ๋ฐœ์ƒ ์‹œ ๋ฏธ๋ฆฌ ์•ˆ๋‚ดํ•ด ์ค๋‹ˆ๋‹ค.
Q. ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜์ด ํ•„์š”ํ•œ ๊ฒฝ์šฐ ์–ด๋–ป๊ฒŒ ๋ฌธ์˜ํ•ด์•ผ ํ•˜๋‚˜์š”?
“What is your return or exchange policy?”๋ผ๊ณ  ๋ฌธ์˜ํ•ด ์ •์ฑ…์„ ์ •ํ™•ํžˆ ํŒŒ์•…ํ•˜์„ธ์š”. ํ•ด์™ธ์—์„œ๋Š” ํ™˜๋ถˆ ์กฐ๊ฑด์ด ์—„๊ฒฉํ•  ์ˆ˜ ์žˆ์œผ๋‹ˆ, ์˜์ˆ˜์ฆ ๋ณด๊ด€๊ณผ ์ƒํ’ˆ ์ƒํƒœ ์œ ์ง€๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”