“Is tax included?” ์„ธ๊ธˆ ๋ฌธ์˜ ์‡ผํ•‘ ์˜์–ด

์ด๋ฏธ์ง€
ํ•ด์™ธ ์‡ผํ•‘์ด๋‚˜ ํ•ด์™ธ์—ฌํ–‰ ์ค‘ ๊ฐ€๊ฒฉํ‘œ์— ์ ํžŒ ๊ธˆ์•ก์ด ์„ธ๊ธˆ์„ ํฌํ•จํ•˜๋Š”์ง€ ๊ถ๊ธˆํ•œ ์  ์žˆ๋‚˜์š”? “Is tax included?” ์„ธ๊ธˆ ๋ฌธ์˜ ์‡ผํ•‘ ์˜์–ด ๋Š” ๊ผญ ์•Œ์•„๋‘ฌ์•ผ ํ•  ํ•„์ˆ˜ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์ด ๊ธ€์—์„œ๋Š” ์„ธ๊ธˆ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋ฌป๊ณ  ์ดํ•ดํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์ง‘์ค‘์ ์œผ๋กœ ๋‹ค๋ฃน๋‹ˆ๋‹ค. ๊ณผ์—ฐ ์–ธ์ œ ์–ด๋–ป๊ฒŒ ์งˆ๋ฌธํ•ด์•ผ ํ• ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ‘Is tax included?’ ํ‘œํ˜„์˜ ์ •ํ™•ํ•œ ์˜๋ฏธ์™€ ์‚ฌ์šฉ ์ƒํ™ฉ ํ•ต์‹ฌ ์š”์•ฝ 2: ์„ธ๊ธˆ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ•˜๋Š” ๋‹ค์–‘ํ•œ ์‡ผํ•‘ ์˜์–ด ์งˆ๋ฌธ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ํ˜„์ง€ ์„ธ๊ธˆ ์ •์ฑ…๊ณผ ์‡ผํ•‘ ์‹œ ์ฃผ์˜ํ•  ์  1. ‘Is tax included?’์˜ ์˜๋ฏธ์™€ ์„ธ๊ธˆ ๋ฌธ์˜ ์‹œ ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„๋ฒ• 1) ‘Is tax included?’์˜ ์ •ํ™•ํ•œ ๋œป๊ณผ ๊ธฐ๋ณธ ์‚ฌ์šฉ๋ฒ• ‘Is tax included?’๋Š” ‘์„ธ๊ธˆ์ด ํฌํ•จ๋˜์–ด ์žˆ๋‚˜์š”?’๋ผ๋Š” ๋œป์œผ๋กœ, ๊ฐ€๊ฒฉํ‘œ์— ํ‘œ์‹œ๋œ ๊ธˆ์•ก์— ์„ธ๊ธˆ์ด ํฌํ•จ๋˜์—ˆ๋Š”์ง€ ํ™•์ธํ•  ๋•Œ ์‚ฌ์šฉํ•˜๋Š” ํ•ต์‹ฌ ๋ฌธ์žฅ์ž…๋‹ˆ๋‹ค. ํ•ด์™ธ ๋งค์žฅ์ด๋‚˜ ์˜จ๋ผ์ธ ์‡ผํ•‘๋ชฐ์—์„œ ๋ช…ํ™•ํ•˜์ง€ ์•Š์€ ๊ฐ€๊ฒฉ ์ •๋ณด๋ฅผ ํ™•์ธํ•  ๋•Œ ๊ผญ ํ•„์š”ํ•œ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๊ฐ„๊ฒฐํ•˜์ง€๋งŒ, ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ํ™•์‹คํ•˜๊ฒŒ ๊ถ๊ธˆํ•œ ์ ์„ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 2) ์„ธ๊ธˆ ๋ฌธ์˜ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ๋‹ค์–‘ํ•œ ์งˆ๋ฌธ ํŒจํ„ด ๋ฉด์ ‘์žฅ์—์„œ ์˜์–ด๋กœ ์งˆ๋ฌธ๋ฐ›์œผ๋ฉด? 3์ดˆ๋งŒ์— ๋Œ€์ฒ˜ํ•˜๋Š” ๋ฒ• ‘Is tax included?’ ์™ธ์—๋„ ‘Does the price include tax?’ ๋˜๋Š” ‘Is VAT included in the price?’์™€ ๊ฐ™์ด ์„ธ๊ธˆ ์ข…๋ฅ˜์™€ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ๋ช…ํ™•ํ•˜๊ฒŒ ๋ฌป๋Š” ํ‘œํ˜„๋“ค์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ƒํ™ฉ์— ๋”ฐ๋ผ ‘Are taxes included in this price?’ ํ˜น์€ ‘Do I have to pay tax separately?’ ๊ฐ™์€ ๋ฌธ์žฅ๋„ ์ž์ฃผ ์‚ฌ์šฉ๋˜๋ฏ€๋กœ, ์—ฌ๋Ÿฌ ํ‘œํ˜„์„ ์ตํ˜€๋‘๋ฉด ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ์œ ์—ฐํ•˜๊ฒŒ ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ์ƒํ™ฉ๋ณ„ ์„ธ๊ธˆ ๋ฌธ์˜ ํŒ๊ณผ ๊ณ ๊ฐ ์‘๋Œ€ ์‹œ ์ฃผ์˜์  ๋งค์žฅ ์ง์›์ด๋‚˜ ์˜จ๋ผ์ธ ๊ณ ๊ฐ์„ผํ„ฐ์— ๋ฌธ์˜ํ•  ๋•Œ๋Š” ์ •์ค‘ํ•œ ์–ดํˆฌ๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค....

๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ๋Œ€๋น„ ์‡ผํ•‘ ์˜์–ดํšŒํ™”

๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ๋Œ€๋น„ ์‡ผํ•‘ ์˜์–ดํšŒํ™”

๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘์€ ๋งค๋…„ ๊ฐ€์žฅ ํฐ ์„ธ์ผ ์ด๋ฒคํŠธ ์ค‘ ํ•˜๋‚˜๋กœ, ํ•ด์™ธ ๊ตฌ๋งค์ž์™€์˜ ์›ํ™œํ•œ ์†Œํ†ต์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ๋Œ€๋น„ ์‡ผํ•‘ ์˜์–ดํšŒํ™”๋Š” ํ• ์ธ ํ’ˆ๋ชฉ๋ถ€ํ„ฐ ๊ฒฐ์ œ, ๋ฐ˜ํ’ˆ๊นŒ์ง€ ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์—์„œ ์ •ํ™•ํ•œ ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋ฉด ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š์„๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ์งˆ๋ฌธ ํŒจํ„ด์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ๊ฐ€๊ฒฉ ๋ฌธ์˜, ์ œํ’ˆ ์„ค๋ช…, ๊ฒฐ์ œ ๋ฐฉ๋ฒ•, ๋ฐ˜ํ’ˆ ์ •์ฑ… ๋“ฑ ์‡ผํ•‘ ์ „๋ฐ˜์— ํ•„์š”ํ•œ ๋Œ€ํ™”๋ฌธ์„ ๊ตฌ์ฒด์ ์œผ๋กœ ์ค€๋น„ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ํ˜„์žฅ์—์„œ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ๋Š” ๋Œ๋ฐœ ์ƒํ™ฉ์— ๋Œ€๋น„ํ•œ ์‹ค์šฉ ์˜์–ดํšŒํ™” ์Šคํ‚ฌ์„ ๊ฐ•ํ™”ํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

1. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ์งˆ๋ฌธ ํŒจํ„ด

1) ์‡ผํ•‘ํ•  ๋•Œ ํ•„์ˆ˜์ธ ํ• ์ธ์œจ ๋ฐ ๊ฐ€๊ฒฉ ๋ฌธ์˜ ํ‘œํ˜„

๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด์—์„œ๋Š” ๋‹ค์–‘ํ•œ ํ• ์ธ์œจ์ด ์ ์šฉ๋˜๋ฏ€๋กœ, ์ •ํ™•ํ•œ ํ• ์ธ ์ •๋ณด๋ฅผ ๋ฌป๋Š” ํ‘œํ˜„์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "How much is this after discount?"(ํ• ์ธ ํ›„ ๊ฐ€๊ฒฉ์ด ์–ผ๋งˆ์ธ๊ฐ€์š”?), "Is this item on sale?"(์ด ์ƒํ’ˆ ์„ธ์ผ ์ค‘์ธ๊ฐ€์š”?)์™€ ๊ฐ™์ด ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, "Are there any special deals today?"(์˜ค๋Š˜ ํŠน๋ณ„ ํ• ์ธ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ์งˆ๋ฌธ์œผ๋กœ ์ถ”๊ฐ€ ํ˜œํƒ์„ ๋ฌผ์–ด๋ณผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ฐ€๊ฒฉ๊ณผ ํ• ์ธ ์ •๋ณด๋Š” ์‡ผํ•‘์˜ ํ•ต์‹ฌ์ด๋ฏ€๋กœ ์ฒ˜์Œ๋ถ€ํ„ฐ ๋ช…ํ™•ํžˆ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ์ œํ’ˆ ์ƒํƒœ์™€ ์žฌ๊ณ  ํ™•์ธ์„ ์œ„ํ•œ ๋Œ€ํ™” ์˜ˆ์‹œ

์ƒํ’ˆ์˜ ์ƒํƒœ๋‚˜ ์žฌ๊ณ  ์—ฌ๋ถ€๋Š” ๊ตฌ๋งค ๊ฒฐ์ •์— ํฐ ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค. "Is this new or refurbished?"(์ด ์ œํ’ˆ์€ ์ƒˆ ์ œํ’ˆ์ธ๊ฐ€์š”, ์•„๋‹ˆ๋ฉด ๋ฆฌํผ ์ œํ’ˆ์ธ๊ฐ€์š”?), "Do you have this in stock?"(์ด ์ œํ’ˆ ์žฌ๊ณ  ์žˆ๋‚˜์š”?) ๋“ฑ์œผ๋กœ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ ์ธ๊ธฐ ์ƒํ’ˆ์€ ๋น ๋ฅด๊ฒŒ ํ’ˆ์ ˆ๋  ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, ์žฌ๊ณ ๋ฅผ ๋ฌป๋Š” ์งˆ๋ฌธ์„ ํ†ตํ•ด ์›ํ•˜๋Š” ์ œํ’ˆ์„ ๋น ๋ฅด๊ฒŒ ํ™•๋ณดํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋ฐฉ๋ฒ• ๋ฐ ์ถ”๊ฐ€ ๋น„์šฉ ๋ฌธ์˜

๊ฒฐ์ œ ๊ณผ์ •์—์„œ ํ˜ผ๋ž€์„ ํ”ผํ•˜๋ ค๋ฉด "What payment methods do you accept?"(์–ด๋–ค ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ๋ฐ›๋‚˜์š”?), "Is there any additional fee?"(์ถ”๊ฐ€ ์ˆ˜์ˆ˜๋ฃŒ๊ฐ€ ์žˆ๋‚˜์š”?) ๋“ฑ์˜ ์งˆ๋ฌธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

์‹ ์šฉ์นด๋“œ, ํ˜„๊ธˆ, ๋ชจ๋ฐ”์ผ ๊ฒฐ์ œ ๋“ฑ ๋‹ค์–‘ํ•œ ๊ฒฐ์ œ ์˜ต์…˜์„ ๋ฏธ๋ฆฌ ์•Œ์•„๋‘๊ณ , ์ถ”๊ฐ€ ๋น„์šฉ ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ•˜๋ฉด ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์ค‘ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ๋Š” ๋Œ๋ฐœ ์ƒํ™ฉ๊ณผ ๋Œ€์ฒ˜ ์˜์–ดํšŒํ™”

1) ๋ฐ˜ํ’ˆ ๋ฐ ๊ตํ™˜ ์š”์ฒญ ์‹œ ์œ ์šฉํ•œ ํ‘œํ˜„

๋Œ๋ฐœ ์ƒํ™ฉ ์ค‘ ํ•˜๋‚˜๋Š” ๊ตฌ๋งค ํ›„ ๋ฐ˜ํ’ˆ์ด๋‚˜ ๊ตํ™˜์ด ํ•„์š”ํ•œ ๊ฒฝ์šฐ์ž…๋‹ˆ๋‹ค. "Can I return this if it’s defective?"(๋ถˆ๋Ÿ‰ํ’ˆ์ด๋ฉด ๋ฐ˜ํ’ˆํ•  ์ˆ˜ ์žˆ๋‚˜์š”?), "What is your return policy?"(๋ฐ˜ํ’ˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?)๋ผ๋Š” ์งˆ๋ฌธ์ด ์ž์ฃผ ์“ฐ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, "Can I exchange this for a different size/color?"(๋‹ค๋ฅธ ์‚ฌ์ด์ฆˆ๋‚˜ ์ƒ‰์ƒ์œผ๋กœ ๊ตํ™˜ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ๊ตฌ์ฒด์ ์ธ ์š”์ฒญ๋„ ์ค€๋น„ํ•ด๋‘๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ์ œํ’ˆ ์„ค๋ช…์ด ๋ถ€์กฑํ•  ๋•Œ ์ถ”๊ฐ€ ์ •๋ณด ์š”์ฒญํ•˜๊ธฐ

ํŒ๋งค์ž๊ฐ€ ์„ค๋ช…์„ ์ถฉ๋ถ„ํžˆ ํ•˜์ง€ ์•Š์„ ๋•Œ๋Š” "Could you tell me more about this product?"(์ด ์ œํ’ˆ์— ๋Œ€ํ•ด ์ข€ ๋” ์•Œ๋ ค์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?), "What are the key features?"(์ฃผ์š” ๊ธฐ๋Šฅ์ด ๋ฌด์—‡์ธ๊ฐ€์š”?)๋ผ๋Š” ์งˆ๋ฌธ์œผ๋กœ ์ƒ์„ธํ•œ ์ •๋ณด๋ฅผ ๋Œ์–ด๋‚ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์งˆ๋ฌธ์€ ์ •ํ™•ํ•œ ๊ตฌ๋งค ๊ฒฐ์ •๊ณผ ๋ถˆํ•„์š”ํ•œ ์‹ค์ˆ˜๋ฅผ ์ค„์ด๋Š” ๋ฐ ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

3) ์žฌ๊ณ  ๋ถ€์กฑ์ด๋‚˜ ํŒ๋งค ์ค‘๋‹จ ์‹œ ๋Œ€์ฒ˜๋ฒ•

์›ํ•˜๋Š” ์ƒํ’ˆ์ด ํ’ˆ์ ˆ๋˜์—ˆ๊ฑฐ๋‚˜ ๋” ์ด์ƒ ํŒ๋งคํ•˜์ง€ ์•Š๋Š” ๊ฒฝ์šฐ, "Is there an alternative product you recommend?"(์ถ”์ฒœํ•  ๋งŒํ•œ ๋Œ€์ฒด ์ƒํ’ˆ์ด ์žˆ๋‚˜์š”?), "When will this be back in stock?"(์žฌ์ž…๊ณ  ์˜ˆ์ •์ผ์ด ์–ธ์ œ์ธ๊ฐ€์š”?) ๋“ฑ์˜ ํ‘œํ˜„์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์ ๊ทน์ ์œผ๋กœ ๋Œ€์•ˆ์„ ์ฐพ๋Š” ํƒœ๋„๋Š” ์‡ผํ•‘ ๋งŒ์กฑ๋„๋ฅผ ๋†’์ด๊ณ  ์‹œ๊ฐ„์„ ์ ˆ์•ฝํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์˜์–ดํšŒํ™” ํ•„์ˆ˜ ํ‘œํ˜„ ์š”์•ฝ

  • ๊ฐ€๊ฒฉ ๋ฐ ํ• ์ธ ๋ฌธ์˜: "How much is this after discount?", "Is this item on sale?"
  • ์ œํ’ˆ ์ƒํƒœ ๋ฐ ์žฌ๊ณ : "Is this new or refurbished?", "Do you have this in stock?"
  • ๊ฒฐ์ œ ๊ด€๋ จ ์งˆ๋ฌธ: "What payment methods do you accept?", "Is there any additional fee?"
  • ๋ฐ˜ํ’ˆ ๋ฐ ๊ตํ™˜: "What is your return policy?", "Can I exchange this for a different size/color?"
  • ์ œํ’ˆ ์„ค๋ช… ์ถ”๊ฐ€ ์š”์ฒญ: "Could you tell me more about this product?", "What are the key features?"

2. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์˜์–ดํšŒํ™” ์ฃผ์š” ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„ ๋น„๊ต

์ƒํ™ฉ ์˜์–ด ํ‘œํ˜„ ํ•œ๊ตญ์–ด ์˜๋ฏธ ์‚ฌ์šฉ ํŒ
๊ฐ€๊ฒฉ ๋ฌธ์˜ How much is this after discount? ํ• ์ธ ํ›„ ๊ฐ€๊ฒฉ์ด ์–ผ๋งˆ์ธ๊ฐ€์š”? ๋ช…ํ™•ํ•œ ๊ฐ€๊ฒฉ ํ™•์ธ ์‹œ ์œ ์šฉ
์žฌ๊ณ  ํ™•์ธ Do you have this in stock? ์ด ์ œํ’ˆ ์žฌ๊ณ  ์žˆ๋‚˜์š”? ๋น ๋ฅธ ๊ตฌ๋งค ๊ฒฐ์ •์— ๋„์›€
๊ฒฐ์ œ ๋ฐฉ๋ฒ• What payment methods do you accept? ์–ด๋–ค ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ๋ฐ›๋‚˜์š”? ๊ฒฐ์ œ ์ „ ํ•„์ˆ˜ ์งˆ๋ฌธ
๋ฐ˜ํ’ˆ ๋ฌธ์˜ What is your return policy? ๋ฐ˜ํ’ˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”? ๊ตฌ๋งค ํ›„ ๋ฌธ์ œ ์˜ˆ๋ฐฉ

์ด์ฒ˜๋Ÿผ ์ƒํ™ฉ๋ณ„๋กœ ํšจ๊ณผ์ ์ธ ์˜์–ด ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํžˆ๋ฉด ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘์—์„œ ์ž์‹ ๊ฐ์„ ๊ฐ–๊ณ  ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ด๋Ÿฌํ•œ ํ‘œํ˜„๋“ค์„ ํ™œ์šฉํ•œ ์‹ค์ œ ๋Œ€ํ™” ์˜ˆ๋ฌธ๊ณผ ์ถ”๊ฐ€ ํŒ์„ ์ž์„ธํžˆ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ์‹ค์ œ ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ๊ฒฝํ—˜์—์„œ ์–ป์€ ์˜์–ดํšŒํ™” ํ™œ์šฉ ์‚ฌ๋ก€ ๋ฐ ํšจ๊ณผ ๋ถ„์„

1) ํ•ด์™ธ ๊ณ ๊ฐ ํ›„๊ธฐ ๊ธฐ๋ฐ˜ ํ• ์ธ ๋ฌธ์˜ ์„ฑ๊ณต ์‚ฌ๋ก€

ํ•œ ํ•ด์™ธ ๊ตฌ๋งค์ž๋Š” ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์„ธ์ผ ํ˜„์žฅ์—์„œ "How much is this after discount?"๋ผ๋Š” ํ‘œํ˜„์„ ์‚ฌ์šฉํ•ด ์ •ํ™•ํ•œ ํ• ์ธ ๊ฐ€๊ฒฉ์„ ํ™•์ธํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด ๊ฐ„๋‹จํ•œ ์งˆ๋ฌธ ๋•๋ถ„์— ์˜ˆ์ƒ๋ณด๋‹ค 20% ๋” ์ €๋ ดํ•œ ๊ฐ€๊ฒฉ์— ์›ํ•˜๋Š” ์ œํ’ˆ์„ ๊ตฌ์ž…ํ•  ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ๊ตฌ๋งค ์ „ ํ• ์ธ์œจ์„ ๋ช…ํ™•ํžˆ ํŒŒ์•…ํ•˜๋Š” ๊ฒƒ์€ ์˜ˆ์‚ฐ ๊ด€๋ฆฌ์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ์žฌ๊ณ  ๋ถ€์กฑ ์ƒํ™ฉ์—์„œ์˜ ๋Œ€์ฒด ์ƒํ’ˆ ์ถ”์ฒœ ํ™œ์šฉ

๋งŽ์€ ๊ตฌ๋งค์ž๊ฐ€ ์ธ๊ธฐ ์ƒํ’ˆ์ด ํ’ˆ์ ˆ๋  ๋•Œ "Is there an alternative product you recommend?"๋ผ๋Š” ์งˆ๋ฌธ์œผ๋กœ ๋Œ€์ฒด ์ƒํ’ˆ์„ ์•ˆ๋‚ด๋ฐ›์•˜์Šต๋‹ˆ๋‹ค. ๋ฏธ๊ตญ ์†Œ๋น„์ž ๋ฆฌ์„œ์น˜ ๊ฒฐ๊ณผ์— ๋”ฐ๋ฅด๋ฉด, ๋Œ€์ฒด ์ƒํ’ˆ ์ถ”์ฒœ์„ ๋ฐ›์€ ๊ณ ๊ฐ์˜ 75%๊ฐ€ ์ฆ‰์„์—์„œ ๋งŒ์กฑ์Šค๋Ÿฌ์šด ๊ตฌ๋งค๋ฅผ ์™„๋ฃŒํ•˜์—ฌ ์‡ผํ•‘ ๋งŒ์กฑ๋„๊ฐ€ ํฌ๊ฒŒ ๋†’์•„์กŒ์Šต๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๊ณผ์ •์—์„œ์˜ ์ถ”๊ฐ€ ๋น„์šฉ ์‚ฌ์ „ ํ™•์ธ์˜ ์ค‘์š”์„ฑ

ํ•ด์™ธ ์‡ผํ•‘ ๊ฒฝํ—˜์ž๋“ค์€ "Is there any additional fee?"๋ผ๋Š” ์งˆ๋ฌธ์ด ๊ฒฐ์ œ ์‹œ ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ์ˆ˜์ˆ˜๋ฃŒ๋ฅผ ๋ฐฉ์ง€ํ•˜๋Š” ๋ฐ ํ•ต์‹ฌ์ ์ด๋ผ๊ณ  ์ž…์„ ๋ชจ์๋‹ˆ๋‹ค. ํŠนํžˆ ๊ตญ์ œ ์นด๋“œ ์‚ฌ์šฉ ์‹œ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ๋Š” ํ™˜์ „ ์ˆ˜์ˆ˜๋ฃŒ๋‚˜ ๋ถ€๊ฐ€์„ธ ๋“ฑ ์ถ”๊ฐ€ ๋น„์šฉ์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋ฉด ์˜ˆ์‚ฐ ์ดˆ๊ณผ๋ฅผ ๋ง‰์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ํ• ์ธ์œจ์€ ์ œํ’ˆ๋งˆ๋‹ค ๋‹ค๋ฅผ ์ˆ˜ ์žˆ์œผ๋‹ˆ ๋ฐ˜๋“œ์‹œ ํ˜„์žฅ์—์„œ ์ง์ ‘ ํ™•์ธํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ์žฌ๊ณ  ๋ถ€์กฑ ์‹œ ์ฆ‰์‹œ ๋Œ€์ฒด ์ƒํ’ˆ ๋ฌธ์˜๋กœ ์‹œ๊ฐ„ ๋‚ญ๋น„๋ฅผ ์ค„์ด์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ๊ฒฐ์ œ ์ „ ์ถ”๊ฐ€ ๋น„์šฉ ์—ฌ๋ถ€๋ฅผ ๋ฐ˜๋“œ์‹œ ์ฒดํฌํ•ด ์˜ˆ์‚ฐ ๊ด€๋ฆฌ์— ๋งŒ์ „์„ ๊ธฐํ•˜์„ธ์š”.
ํ‘œํ˜„ ์‚ฌ์šฉ ๋นˆ๋„ ํšจ๊ณผ ์ถ”์ฒœ ์ƒํ™ฉ
How much is this after discount? ๋†’์Œ ์ •ํ™•ํ•œ ๊ฐ€๊ฒฉ ํŒŒ์•…, ์˜ˆ์‚ฐ ์„ค๊ณ„ ๋„์›€ ํ• ์ธ ์ •๋ณด ํ™•์ธ ์‹œ
Is there an alternative product you recommend? ์ค‘๊ฐ„ ์ฆ‰๊ฐ์  ๋Œ€์ฒด ์ƒํ’ˆ ์•ˆ๋‚ด, ๊ตฌ๋งค ์ง€์† ์œ ๋„ ์žฌ๊ณ  ๋ถ€์กฑ ๋˜๋Š” ํ’ˆ์ ˆ ์‹œ
Is there any additional fee? ์ค‘๊ฐ„ ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ๋น„์šฉ ๋ฐฉ์ง€, ๊ฒฐ์ œ ์‹ ๋ขฐ๋„ ์ƒ์Šน ๊ฒฐ์ œ ์ „ ํ•„์ˆ˜ ํ™•์ธ

4. ์ „๋ฌธ๊ฐ€ ์ถ”์ฒœ: ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์˜์–ดํšŒํ™” ์ค€๋น„ ์ „๋žต๊ณผ ํ•™์Šต ํŒ

1) ์ƒํ™ฉ๋ณ„ ๋งž์ถคํ˜• ์˜์–ด ํ‘œํ˜„ ๋ฆฌ์ŠคํŠธ ์ž‘์„ฑ

์˜์–ดํšŒํ™”๋ฅผ ํšจ๊ณผ์ ์œผ๋กœ ์ค€๋น„ํ•˜๋ ค๋ฉด ํ• ์ธ ๋ฌธ์˜, ์žฌ๊ณ  ํ™•์ธ, ๊ฒฐ์ œ ๋ฐ ๋ฐ˜ํ’ˆ ๋“ฑ ์ƒํ™ฉ๋ณ„๋กœ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„์„ ๋ฆฌ์ŠคํŠธ๋กœ ๋งŒ๋“ค์–ด ๋‘๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์ „๋ฌธ๊ฐ€๋“ค์€ ๋ฐ˜๋ณต ํ•™์Šต๊ณผ ์‹ค์ œ ๋Œ€ํ™” ์‹œ๋ฎฌ๋ ˆ์ด์…˜์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ํ‘œํ˜„์„ ์ตํž ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค.

2) ๋ชจ๋ฐ”์ผ ์•ฑ๊ณผ ์˜จ๋ผ์ธ ๊ฐ•์˜ ํ™œ์šฉ๋ฒ•

์ตœ๊ทผ์—๋Š” ์‡ผํ•‘ ์˜์–ดํšŒํ™”์— ํŠนํ™”๋œ ๋ชจ๋ฐ”์ผ ์•ฑ์ด๋‚˜ ์˜จ๋ผ์ธ ๊ฐ•์˜๊ฐ€ ๋‹ค์–‘ํ•˜๊ฒŒ ์ œ๊ณต๋ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‹œ์ฆŒ ์ „ ์ง‘์ค‘ ํ•™์Šต์„ ์œ„ํ•ด EF English Live ๊ฐ™์€ ์‹ ๋ขฐ๋„ ๋†’์€ ํ”Œ๋žซํผ์„ ํ™œ์šฉํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

3) ์‡ผํ•‘ ํ˜„์žฅ ์—ฐ์Šต๊ณผ ๋ฆฌ์Šค๋‹ ๊ฐ•ํ™”

์‹ค์ œ ๋งค์žฅ์ด๋‚˜ ์˜จ๋ผ์ธ ์‡ผํ•‘ ์ƒํ™ฉ์„ ๊ฐ€์ƒ์œผ๋กœ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์ฃผ๋ณ€ ์นœ๊ตฌ๋‚˜ ๊ฐ€์กฑ๊ณผ ์—ญํ• ๊ทน์„ ํ•˜๋ฉด์„œ ๋‹ค์–‘ํ•œ ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€์„ ์ฃผ๊ณ ๋ฐ›์œผ๋ฉด ์‹ค์ „ ๊ฐ๊ฐ์ด ํ–ฅ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ์‡ผํ•‘ ๊ด€๋ จ ์˜์–ด ์œ ํŠœ๋ธŒ๋‚˜ ํŒŸ์บ์ŠคํŠธ๋ฅผ ํ†ตํ•ด ๋“ฃ๊ธฐ ๋Šฅ๋ ฅ์„ ํ‚ค์šฐ๋Š” ๊ฒƒ๋„ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ์ƒํ™ฉ๋ณ„ ์˜์–ด ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ •๋ฆฌํ•ด ๋‘๊ณ  ๋ฐ˜๋ณต ํ•™์Šตํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ์˜จ๋ผ์ธ ํ•™์Šต ์ž์›์„ ์ ๊ทน ํ™œ์šฉํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ์‹ค์ œ ๋Œ€ํ™” ์—ฐ์Šต๊ณผ ๋“ฃ๊ธฐ ํ›ˆ๋ จ์„ ๋ณ‘ํ–‰ํ•ด ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต ๋Šฅ๋ ฅ์„ ํ‚ค์šฐ์„ธ์š”.

5. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์ค‘ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ๋ฌธ์ œ์™€ ์˜์–ดํšŒํ™”๋กœ ํ•ด๊ฒฐํ•˜๋Š” ๋ฐฉ๋ฒ•

1) ๊ฒฐ์ œ ์˜ค๋ฅ˜ ๋ฐ ๋ฌธ์ œ ํ•ด๊ฒฐ ๋Œ€ํ™”๋ฒ•

๊ฒฐ์ œ ๊ณผ์ •์—์„œ ์นด๋“œ ์ธ์‹ ์˜ค๋ฅ˜๋‚˜ ๊ฒฐ์ œ ์‹คํŒจ๊ฐ€ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๊ฒฝ์šฐ "The card was declined. Can I try another payment method?"(์นด๋“œ๊ฐ€ ๊ฑฐ์ ˆ๋์–ด์š”. ๋‹ค๋ฅธ ๊ฒฐ์ œ ๋ฐฉ๋ฒ•์„ ์จ๋„ ๋ ๊นŒ์š”?) ๊ฐ™์€ ํ‘œํ˜„์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ์ƒํ™ฉ์„ ์นจ์ฐฉํ•˜๊ฒŒ ์„ค๋ช…ํ•˜๋Š” ๊ฒƒ์ด ๋ฌธ์ œ ํ•ด๊ฒฐ์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ์ œํ’ˆ ์„ค๋ช… ๋ถ€์กฑ ์‹œ ์ถ”๊ฐ€ ์งˆ๋ฌธ ํŒ

์ข…์ข… ํŒ๋งค์ž๊ฐ€ ์ œํ’ˆ์— ๋Œ€ํ•ด ์ถฉ๋ถ„ํžˆ ์„ค๋ช…ํ•˜์ง€ ์•Š์„ ๋•Œ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ๋Š” "Could you explain the warranty details?"(๋ณด์ฆ ๊ธฐ๊ฐ„์— ๋Œ€ํ•ด ์„ค๋ช…ํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?), "Is this compatible with other devices?"(๋‹ค๋ฅธ ๊ธฐ๊ธฐ์™€ ํ˜ธํ™˜๋˜๋‚˜์š”?)์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์ธ ์งˆ๋ฌธ์œผ๋กœ ํ•„์š”ํ•œ ์ •๋ณด๋ฅผ ํ™•๋ณดํ•˜์„ธ์š”.

3) ๋ฐ˜ํ’ˆ ๊ฑฐ์ ˆ ์‹œ ๋Œ€์‘ ์ „๋žต

๋ฐ˜ํ’ˆ ์š”์ฒญ์ด ๊ฑฐ์ ˆ๋  ๋•Œ๋Š” "Could you please clarify the reason for the denial?"(๋ฐ˜ํ’ˆ ๊ฑฐ์ ˆ ์‚ฌ์œ ๋ฅผ ์ž์„ธํžˆ ์„ค๋ช…ํ•ด ์ฃผ์‹œ๊ฒ ์–ด์š”?), "Is there a manager I can speak with about this?"(์ด ๋ฌธ์ œ์— ๋Œ€ํ•ด ๋งค๋‹ˆ์ €์™€ ์ด์•ผ๊ธฐํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”?)๋ผ๊ณ  ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•˜๊ฒŒ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋ฌธ์ œ ์ƒํ™ฉ ์ถ”์ฒœ ์˜์–ด ํ‘œํ˜„ ํšจ๊ณผ ์‚ฌ์šฉ ์‹œ๊ธฐ
๊ฒฐ์ œ ์˜ค๋ฅ˜ The card was declined. Can I try another payment method? ์นจ์ฐฉํ•œ ์ƒํ™ฉ ์„ค๋ช…์œผ๋กœ ์›ํ™œํ•œ ๊ฒฐ์ œ ์ง„ํ–‰ ๊ฒฐ์ œ ์‹คํŒจ ์‹œ
์ œํ’ˆ ์„ค๋ช… ๋ถ€์กฑ Could you explain the warranty details? ํ•„์š”ํ•œ ์ •๋ณด ํ™•๋ณด ๋ฐ ๊ตฌ๋งค ๊ฒฐ์ • ๋„์›€ ์ œํ’ˆ ์ •๋ณด ๋ถ€์กฑ ์‹œ
๋ฐ˜ํ’ˆ ๊ฑฐ์ ˆ Could you please clarify the reason for the denial? ๋ฌธ์ œ ์›์ธ ํŒŒ์•… ๋ฐ ํ•ด๊ฒฐ ๋…ธ๋ ฅ ์ด‰์ง„ ๋ฐ˜ํ’ˆ ๊ฑฐ์ ˆ ์‹œ

6. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์˜์–ดํšŒํ™” ๋งˆ์Šคํ„ฐ๋ฅผ ์œ„ํ•œ ์ตœ์ข… ํŒ๊ณผ ์‹ค์ „ ์ ์šฉ ๋ฐฉ๋ฒ•

1) ์‡ผํ•‘ ์ „ ํ•„์ˆ˜ ์ฒดํฌ๋ฆฌ์ŠคํŠธ ์ž‘์„ฑ

์‡ผํ•‘ ๋‹น์ผ์—๋Š” ํ•„์š”ํ•œ ์˜์–ด ํ‘œํ˜„๊ณผ ์งˆ๋ฌธ ๋ฆฌ์ŠคํŠธ๋ฅผ ์Šค๋งˆํŠธํฐ์— ๋ฉ”๋ชจํ•ด ๋‘์„ธ์š”. "๊ฐ€๊ฒฉ, ์žฌ๊ณ , ๊ฒฐ์ œ, ๋ฐ˜ํ’ˆ" ๊ด€๋ จ ํ•ต์‹ฌ ํ‘œํ˜„์„ ๋น ๋ฅด๊ฒŒ ์ฐพ์•„ ์‚ฌ์šฉํ•˜๋ฉด ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ํšจ์œจ์ ์œผ๋กœ ์†Œํ†ตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์‹œ๋‚˜๋ฆฌ์˜ค ๋ฐ˜๋ณต ์—ฐ์Šต

๊ฐ€์žฅ ๋งŽ์ด ๋ฐœ์ƒํ•˜๋Š” ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์‹œ๋‚˜๋ฆฌ์˜ค๋ฅผ ์ง์ ‘ ๋งํ•ด ๋ณด๋ฉฐ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ• ์ธ ๋ฌธ์˜ → ์žฌ๊ณ  ํ™•์ธ → ๊ฒฐ์ œ ๋ฐฉ๋ฒ• ๋ฌธ์˜ → ๋ฐ˜ํ’ˆ ์ •์ฑ… ์งˆ๋ฌธ ์ˆœ์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์ง€๋Š” ๋Œ€ํ™”๋ฅผ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋ฉด ์ž์‹ ๊ฐ์ด ํฌ๊ฒŒ ํ–ฅ์ƒ๋ฉ๋‹ˆ๋‹ค.

3) ํ˜„์žฅ์—์„œ๋Š” ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๊ธฐ

๊ธด์žฅ๋˜๊ฑฐ๋‚˜ ๊ธ‰ํ•œ ์ƒํ™ฉ์—์„œ๋„ ์ฒœ์ฒœํžˆ, ๋ช…ํ™•ํ•˜๊ฒŒ ๋งํ•˜๋Š” ๊ฒƒ์ด ์˜์‚ฌ์†Œํ†ต ์„ฑ๊ณต์˜ ์—ด์‡ ์ž…๋‹ˆ๋‹ค. ์ƒ๋Œ€๋ฐฉ์ด ์ดํ•ดํ•˜๊ธฐ ์‰ฌ์šด ์†๋„๋กœ ์งˆ๋ฌธํ•˜๊ณ , ํ•„์š”ํ•œ ๊ฒฝ์šฐ ๋‹ค์‹œ ํ•œ๋ฒˆ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์„ ๋“ค์ด์„ธ์š”.

  • ํ•ต์‹ฌ ํŒ A: ์‡ผํ•‘ ์ „ ๊ผญ ํ™•์ธํ•  ์˜์–ด ํ‘œํ˜„ ์ฒดํฌ๋ฆฌ์ŠคํŠธ๋ฅผ ์ค€๋น„ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ์ž์ฃผ ์“ฐ์ด๋Š” ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์‹œ๋‚˜๋ฆฌ์˜ค๋ฅผ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ํ˜„์žฅ์—์„  ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•ด ์›ํ™œํ•œ ์†Œํ†ต์„ ์œ ๋„ํ•˜์„ธ์š”.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ๋ธ”๋ž™ํ”„๋ผ์ด๋ฐ์ด ์‡ผํ•‘ ์˜์–ดํšŒํ™”๋ฅผ ์ฒ˜์Œ ์ค€๋น„ํ•˜๋Š”๋ฐ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ๊นŒ์š”?
์ฒ˜์Œ์ด๋ผ๋ฉด ํ• ์ธ์œจ, ๊ฐ€๊ฒฉ ๋ฌธ์˜, ์žฌ๊ณ  ํ™•์ธ, ๊ฒฐ์ œ ๋ฐฉ๋ฒ•, ๋ฐ˜ํ’ˆ ์ •์ฑ… ๋“ฑ ๊ธฐ๋ณธ ์ƒํ™ฉ๋ณ„ ํ•„์ˆ˜ ํ‘œํ˜„๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ํ‘œํ˜„ ๋ฆฌ์ŠคํŠธ๋ฅผ ๋งŒ๋“ค์–ด ๋ฐ˜๋ณตํ•ด์„œ ์ฝ๊ณ , ์‹ค์ œ ์ƒํ™ฉ์„ ๊ฐ€์ƒ์œผ๋กœ ์—ฐ์Šตํ•ด ๋ณด์„ธ์š”. ์˜จ๋ผ์ธ ๊ฐ•์˜๋‚˜ ๋ชจ๋ฐ”์ผ ์•ฑ์„ ํ™œ์šฉํ•ด ๋“ฃ๊ธฐ์™€ ๋งํ•˜๊ธฐ๋„ ๋ณ‘ํ–‰ํ•˜๋ฉด ๋”์šฑ ์ข‹์Šต๋‹ˆ๋‹ค.
Q. ํ˜„์žฅ์—์„œ ์˜์–ด๋กœ ๋งํ•˜๊ธฐ๊ฐ€ ๋„ˆ๋ฌด ๊ธด์žฅ๋˜๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
๊ธด์žฅ๋  ๋•Œ๋Š” ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด ์ฐจ๊ทผ์ฐจ๊ทผ ์งˆ๋ฌธํ•˜์„ธ์š”. ์ƒ๋Œ€๋ฐฉ์ด ์ดํ•ดํ–ˆ๋Š”์ง€ ํ™•์ธํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์ด์–ด๊ฐ€๋ฉด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๊ธด์žฅ์ด ์™„ํ™”๋ฉ๋‹ˆ๋‹ค. ๋ฏธ๋ฆฌ ์ค€๋น„ํ•œ ํ‘œํ˜„์„ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ๋„ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ๋ฐ˜ํ’ˆ ์ •์ฑ…์„ ์˜์–ด๋กœ ์–ด๋–ป๊ฒŒ ๋ฌผ์–ด๋ณด๋ฉด ์ข‹์„๊นŒ์š”?
๋ฐ˜ํ’ˆ ์ •์ฑ…์„ ๋ฌผ์„ ๋•Œ๋Š” "What is your return policy?"๊ฐ€ ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ด๊ณ  ์ง๊ด€์ ์ธ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์ถ”๊ฐ€๋กœ "How long do I have to return the product?"(์ œํ’ˆ์„ ๋ฐ˜ํ’ˆํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๊ฐ„์€ ์–ผ๋งˆ๋‚˜ ๋˜๋‚˜์š”?)์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์ธ ์กฐ๊ฑด์„ ๋ฌป๋Š” ์งˆ๋ฌธ๋„ ์ค€๋น„ํ•˜๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค.
Q. ๊ฒฐ์ œ ์‹œ ์ถ”๊ฐ€ ์ˆ˜์ˆ˜๋ฃŒ๊ฐ€ ๊ฑฑ์ •๋˜๋Š”๋ฐ ์–ด๋–ป๊ฒŒ ํ™•์ธํ•ด์•ผ ํ•˜๋‚˜์š”?
๊ฒฐ์ œ ์ „์— "Is there any additional fee?" ๋˜๋Š” "Are there extra charges for using a credit card?"๋ผ๊ณ  ๋ฌผ์–ด๋ณด์„ธ์š”. ํŠนํžˆ ํ•ด์™ธ ์นด๋“œ ์‚ฌ์šฉ ์‹œ ํ™˜์ „ ์ˆ˜์ˆ˜๋ฃŒ๋‚˜ ์„ธ๊ธˆ์ด ๋ถ™์„ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ ๊ผญ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์žฌ๊ณ ๊ฐ€ ์—†์„ ๋•Œ ๋Œ€์ฒด ์ƒํ’ˆ์„ ์ถ”์ฒœ๋ฐ›๋Š” ์˜์–ด ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
์žฌ๊ณ  ๋ถ€์กฑ ์‹œ "Is there an alternative product you recommend?" ๋˜๋Š” "Do you have a similar item?"๋ผ๊ณ  ์งˆ๋ฌธํ•˜๋ฉด ํŒ๋งค์ž๊ฐ€ ๋Œ€์ฒด ์ƒํ’ˆ์„ ์•ˆ๋‚ดํ•ด ์ค๋‹ˆ๋‹ค. ์ด๋Ÿฐ ํ‘œํ˜„์€ ๋น ๋ฅด๊ฒŒ ๋‹ค๋ฅธ ์„ ํƒ์ง€๋ฅผ ์ฐพ๋Š” ๋ฐ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

ํฌ๋ฆฌ์—์ดํ„ฐ ์ง€๋ง์ƒ์ด ๋งํ•˜๊ธฐ ์‹ค๋ ฅ ํ‚ค์šฐ๋Š” ๋ฃจํ‹ด

์Šคํ”ฝ ๊ตฌ๋… ์ „ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋Šฅ๋ณ„ ๊ฐ€๊ฒฉ ์ฐจ์ด

์˜คํ”ฝ IH~AL ์‹ค๋ ฅ์ž๋“ค์ด ์ž์ฃผ ์“ฐ๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„ ๋ชจ์Œ