์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ์ˆœ๊ฐ„, ๋งŽ์€ ์ด๋“ค์ด ๊ธด์žฅ๊ณผ ๋‘๋ ค์›€์„ ๋А๋‚๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ํšจ๊ณผ์ ์ธ ์ด ๋ฌธ์žฅ๋“ค์€ ์–ด์ƒ‰ํ•จ์„ ์ค„์ด๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์˜ ๋ฌธ์„ ์—ด์–ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ์ดˆ๋ณด์ž์˜ ๋ถ€๋‹ด์„ ๋œ์–ด์ค„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘ ์‹œ ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ์†Œ๊ฐœ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ํ•ฉํ•œ ๋ฌธ์žฅ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ•์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„ ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํŒ๊ณผ ์‹ค์šฉ์ ์ธ ์—ฐ์Šต ๋ฐฉ๋ฒ• ์„ค๋ช… 1. ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘์— ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„๋ฒ• 1) ์ดˆ๋ณด์ž๊ฐ€ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์„ฑ ์˜์–ด๋กœ ์ฒ˜์Œ ๋ง์„ ๊ฑธ ๋•Œ ๋ณต์žกํ•œ ๋ฌธ๋ฒ•์ด๋‚˜ ์–ด๋ ค์šด ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถ€๋‹ด์ด ๋ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Hi, how are you?”๋‚˜ “Excuse me, can I ask you something?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”์˜ ์‹œ์ž‘์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ๊ณ , ์ƒ๋Œ€๋ฐฉ๋„ ๋ถ€๋‹ด ์—†์ด ๋ฐ˜์‘ํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž์—๊ฒŒ ์ ํ•ฉํ•ฉ๋‹ˆ๋‹ค. 2) ๊ธฐ๋ณธ ๋ฌธ์žฅ์— ์นœ๊ทผํ•œ ์–ด์กฐ์™€ ๋ชธ์ง“์„ ๋”ํ•˜๋Š” ๋ฐฉ๋ฒ• ์˜์–ด๋กœ ์นœ๊ตฌ๊ฐ€ ๋˜๊ณ  ์‹ถ๋‹ค๋ฉด ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ๋ง๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ํ‘œ์ •๊ณผ ์ œ์Šค์ฒ˜ ๋˜ํ•œ ๋Œ€ํ™”์˜ ์„ฑ๊ณต์„ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ์†Œ๋ฅผ ์ง€์œผ๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†์„ ๋“ค์–ด ์ธ์‚ฌํ•˜๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๊ฒƒ์€ ์นœ๊ทผ๊ฐ์„ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์–ธ์–ด์  ์š”์†Œ๋Š” ๋ง์ด ์„œํˆด๋Ÿฌ๋„ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ฒจ, ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•˜๊ฒŒ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 3) ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ ์Œ“๊ธฐ ์ดˆ๋ณด์ž๋Š” ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ˜ผ์ž ๋งํ•˜๊ธฐ ์—ฐ์Šต์ด๋‚˜ ์˜์–ด ํšŒํ™” ์•ฑ ํ™œ์šฉ, ์นœ๊ตฌ์™€์˜ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™” ์‹œ๋„ ๋“ฑ์ด ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ๊พธ์ค€ํ•œ ์—ฐ์Šต์€ ๋‘๋ ค์›€์„ ์ค„์ด๊ณ  ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ์ „๋žต ์ž…๋‹ˆ๋‹ค. 2. ...

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ๋ฐฉ๋ฌธ ์ „ ์•Œ์•„์•ผ ํ•  ์˜์–ดํšŒํ™”

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ๋ฐฉ๋ฌธ ์ „ ์•Œ์•„์•ผ ํ•  ์˜์–ดํšŒํ™”

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ ์‡ผํ•‘ํ•  ๋•Œ, ํ˜„์ง€์ธ๊ณผ ์›ํ™œํ•˜๊ฒŒ ์†Œํ†ตํ•˜๋Š” ๊ฒƒ์€ ๋งŒ์กฑ์Šค๋Ÿฌ์šด ๊ตฌ๋งค ๊ฒฝํ—˜์˜ ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ๋ฐฉ๋ฌธ ์ „ ์•Œ์•„์•ผ ํ•  ์˜์–ดํšŒํ™”์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์•”๊ธฐ๋ฅผ ๋„˜์–ด, ์ƒํ™ฉ๋ณ„ ์ž์—ฐ์Šค๋Ÿฌ์šด ํ‘œํ˜„๊ณผ ํ•ต์‹ฌ ์–ดํœ˜๋ฅผ ์ตํžˆ๋Š” ๋ฐ ์ง‘์ค‘ํ•ฉ๋‹ˆ๋‹ค. ์–ด๋–ค ์งˆ๋ฌธ๊ณผ ํ‘œํ˜„์ด ์‹ค์ œ ๋งค์žฅ ๋ฐฉ๋ฌธ์—์„œ ๊ผญ ํ•„์š”ํ•œ์ง€ ๊ถ๊ธˆํ•˜์ง€ ์•Š์œผ์‹ ๊ฐ€์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ•„์ˆ˜ ์˜์–ดํšŒํ™” ํ‘œํ˜„๊ณผ ์งˆ๋ฌธ ์œ ํ˜•๋“ค
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์˜ท, ์‚ฌ์ด์ฆˆ, ๊ฐ€๊ฒฉ, ์žฌ๊ณ  ํ™•์ธ ๋“ฑ ๊ตฌ์ฒด์  ์ƒํ™ฉ๋ณ„ ๋งž์ถค ํšŒํ™” ํŒ
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ํ˜„์ง€์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•  ์ˆ˜ ์žˆ๋Š” ์‘์šฉ ํ‘œํ˜„๊ณผ ์˜ˆ์ ˆ

1. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ๋ฐฉ๋ฌธ ์‹œ ๊ฐ€์žฅ ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ๊ณผ ํ•„์ˆ˜ ํ‘œํ˜„ ์ดํ•ดํ•˜๊ธฐ

1) ์‚ฌ์ด์ฆˆ์™€ ํ• ๊ด€๋ จ ์งˆ๋ฌธ

๋ถ€ํ‹ฐํฌ์—์„œ ๊ฐ€์žฅ ๋งŽ์ด ๋งˆ์ฃผ์น˜๋Š” ๋Œ€ํ™” ์ฃผ์ œ ์ค‘ ํ•˜๋‚˜๊ฐ€ ๋ฐ”๋กœ ์‚ฌ์ด์ฆˆ์™€ ํ•์ž…๋‹ˆ๋‹ค. “What size do you have?”, “Does this come in a smaller/larger size?” ๊ฐ™์€ ์งˆ๋ฌธ์€ ๊ธฐ๋ณธ ์ค‘์˜ ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ํ•ด์™ธ ๋ธŒ๋žœ๋“œ๋Š” ์‚ฌ์ด์ฆˆ ์ฒด๊ณ„๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ, “Could you help me find the right fit?”์ฒ˜๋Ÿผ ๋„์›€์„ ์š”์ฒญํ•˜๋Š” ํ‘œํ˜„๋„ ์ตํ˜€๋‘๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ๋ฏธ๊ตญ๊ณผ ์œ ๋Ÿฝ ๋ธŒ๋žœ๋“œ๋Š” ์‚ฌ์ด์ฆˆ ํ‘œ๊ธฐ๊ฐ€ ๋‹ค๋ฅด๊ธฐ ๋•Œ๋ฌธ์— ๋งค์žฅ ์ง์›๊ณผ ์ •ํ™•ํ•œ ์‚ฌ์ด์ฆˆ๋ฅผ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

2) ์žฌ๊ณ  ๋ฐ ์ƒ‰์ƒ ๋ฌธ์˜ ํ‘œํ˜„

์›ํ•˜๋Š” ์ƒํ’ˆ์˜ ์žฌ๊ณ  ์—ฌ๋ถ€๋‚˜ ์ƒ‰์ƒ ๋ณ€๊ฒฝ ๊ฐ€๋Šฅ์„ฑ๋„ ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค. “Is this available in other colors?” ๋˜๋Š” “Do you have this item in stock?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ผญ ์•Œ์•„์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋•Œ “Can I try this on in a different color?”๋ผ๊ณ  ๋งํ•˜๋ฉด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์˜ต์…˜์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋งค์žฅ๋งˆ๋‹ค ์žฌ๊ณ  ๊ด€๋ฆฌ ๋ฐฉ์‹์ด ๋‹ค๋ฅด๋ฏ€๋กœ, ์ •์ค‘ํ•˜๊ฒŒ ๋ฌผ์–ด๋ณด๋Š” ํ‘œํ˜„์„ ์ตํ˜€๋‘๋Š” ๊ฒƒ์ด ๊ตฌ๋งค ์„ฑ๊ณต๋ฅ ์„ ๋†’์ž…๋‹ˆ๋‹ค.

3) ๊ฐ€๊ฒฉ ๋ฐ ํ• ์ธ ๊ด€๋ จ ๋Œ€ํ™”

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ๋Š” ๊ฐ€๊ฒฉ ๋ฌธ์˜๋ฟ ์•„๋‹ˆ๋ผ ํ• ์ธ ์ •์ฑ…์— ๋Œ€ํ•ด ๋ฌป๋Š” ๊ฒฝ์šฐ๋„ ๋งŽ์Šต๋‹ˆ๋‹ค. “What’s the price of this item?”๊ณผ “Are there any discounts or promotions currently?”๊ฐ€ ๋Œ€ํ‘œ์ ์ธ ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค.

๋”๋ถˆ์–ด “Is tax included in the price?”๋ผ๊ณ  ๋ฌป๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๋ถ€๊ฐ€์„ธ ํ™˜๊ธ‰(Tax Refund) ์ œ๋„๊ฐ€ ์ ์šฉ๋˜๋Š”์ง€ ํ™•์ธํ•˜๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค.

2. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•˜๋Š” ์‘์šฉ ์˜์–ดํšŒํ™”์™€ ์˜ˆ์ ˆ

1) ์ง์›๊ณผ ์นœ๊ทผํ•˜๊ฒŒ ์†Œํ†ตํ•˜๋Š” ํ‘œํ˜„

๋‹จ์ˆœํžˆ ์งˆ๋ฌธํ•˜๋Š” ๊ฒƒ์„ ๋„˜์–ด, ์นœ๊ทผํ•˜๋ฉด์„œ๋„ ์˜ˆ์˜ ๋ฐ”๋ฅด๊ฒŒ ์†Œํ†ตํ•˜๋Š” ๋ฐฉ๋ฒ•์€ ์ข‹์€ ์‡ผํ•‘ ๊ฒฝํ—˜์— ํฐ ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค. “Could you recommend something for me?” ๋˜๋Š” “I’m looking for something casual/elegant” ๊ฐ™์€ ํ‘œํ˜„์€ ์ง์›๊ณผ์˜ ๋Œ€ํ™”๋ฅผ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค.

๋˜ํ•œ ๊ฐ์‚ฌ์˜ ํ‘œํ˜„ “Thank you for your help”๋ฅผ ๊ผญ ํฌํ•จํ•˜์—ฌ ์˜ˆ์˜๋ฅผ ๊ฐ–์ถ”๋Š” ๊ฒƒ์ด ํ˜„์ง€ ๋ฌธํ™” ์ดํ•ด์— ๋„์›€๋ฉ๋‹ˆ๋‹ค.

2) ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์ •์ฑ… ๋ฌธ์˜

๊ตฌ๋งค ํ›„ ๋ฌธ์ œ๊ฐ€ ์ƒ๊ฒผ์„ ๋•Œ ๋Œ€๋น„ํ•ด ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์ •์ฑ…์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “What is your return or exchange policy?” ์งˆ๋ฌธ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ๋ถ€ํ‹ฐํฌ๋งˆ๋‹ค ์ •์ฑ…์ด ๋‹ค๋ฅด๋ฏ€๋กœ, “Within how many days can I return this?” ๋˜๋Š” “Are exchanges possible if the size doesn’t fit?” ๊ฐ™์€ ๊ตฌ์ฒด์  ์งˆ๋ฌธ์„ ํ™œ์šฉํ•˜์„ธ์š”.

3) ์ถ”๊ฐ€ ์„œ๋น„์Šค ๋ฐ ๋งž์ถคํ˜• ์š”์ฒญ

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ๋Š” ๋งž์ถค ์ œ์ž‘์ด๋‚˜ ์ˆ˜์„  ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. “Do you offer tailoring or alteration services?” ๊ฐ™์€ ์งˆ๋ฌธ์„ ํ†ตํ•ด ์ž์‹ ์˜ ์š”๊ตฌ๋ฅผ ์ •ํ™•ํžˆ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ “Can I reserve this item?” ๋˜๋Š” “Will you notify me if this comes back in stock?” ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ๋” ๋‚˜์€ ์‡ผํ•‘ ๊ณ„ํš์„ ์„ธ์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ž์ฃผ ์“ฐ์ด๋Š” ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ์˜์–ดํšŒํ™” ํ‘œํ˜„

  • “What size do you recommend for me?”
  • “Is this available in different colors?”
  • “Can I try this on?”
  • “What is your return policy?”
  • “Do you offer tax refund?”

์ถœ์ฒ˜

๋ณธ ๋‚ด์šฉ์€ ์›”๊ฐ„ FashionUnited ๊ธฐ์‚ฌ (2023)๋ฅผ ์ฐธ๊ณ ํ•˜์—ฌ ์ตœ์‹  ํŠธ๋ Œ๋“œ์™€ ์‹ค์ œ ๋งค์žฅ ์ƒํ™ฉ์— ๋งž์ถ”์–ด ์ž‘์„ฑ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

์˜์–ด ํ‘œํ˜„ ์‚ฌ์šฉ ์ƒํ™ฉ ์˜ˆ๋ฌธ ๋น„๊ณ 
What size do you have? ์‚ฌ์ด์ฆˆ ํ™•์ธ “Do you have this in size M?” ๊ธฐ๋ณธ ์‚ฌ์ด์ฆˆ ๋ฌธ์˜
Is this available in other colors? ์ƒ‰์ƒ ๋ฌธ์˜ “Can I see this in blue?” ์ƒ‰์ƒ ์˜ต์…˜ ํ™•์ธ
What’s the price of this item? ๊ฐ€๊ฒฉ ๋ฌธ์˜ “How much is this jacket?” ๊ฐ€๊ฒฉ ์ง์ ‘ ๋ฌธ์˜
What is your return policy? ํ™˜๋ถˆ/๊ตํ™˜ ์ •์ฑ… “Can I return this if it doesn’t fit?” ๊ตฌ์ฒด์  ํ™˜๋ถˆ ์กฐ๊ฑด ํ™•์ธ

3. ํ˜„์ง€ ๋งค์žฅ๋ณ„ ์˜์–ดํšŒํ™” ์ฐจ์ด์™€ ๋ฌธํ™”์  ์ดํ•ด: ์ง€์—ญ๋ณ„ ๋งž์ถค ์ „๋žต

1) ๋ฏธ๊ตญ vs ์œ ๋Ÿฝ ๋ถ€ํ‹ฐํฌ์—์„œ์˜ ํ‘œํ˜„ ์ฐจ์ด

๋ฏธ๊ตญ๊ณผ ์œ ๋Ÿฝ์€ ๋ถ€ํ‹ฐํฌ ์‡ผํ•‘ ์‹œ ์‚ฌ์šฉํ•˜๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฌธํ™”์  ์ ‘๊ทผ๋ฒ•์ด ๋ฏธ๋ฌ˜ํ•˜๊ฒŒ ๋‹ค๋ฆ…๋‹ˆ๋‹ค. ๋ฏธ๊ตญ ๋งค์žฅ์—์„œ๋Š” ๋งค์šฐ ์นœ๊ทผํ•˜๊ณ  ์ง์ ‘์ ์ธ ์งˆ๋ฌธ์ด ํ”ํ•˜์ง€๋งŒ, ์œ ๋Ÿฝ ์ผ๋ถ€ ๊ตญ๊ฐ€์—์„œ๋Š” ์˜ˆ์˜์™€ ๊ฒฉ์‹์„ ์ค‘์‹œํ•˜๋Š” ๊ฒฝํ–ฅ์ด ๊ฐ•ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฏธ๊ตญ์—์„œ๋Š” “Can you help me find this in size M?”์ฒ˜๋Ÿผ ์ฆ‰๊ฐ์ ์ธ ๋„์›€ ์š”์ฒญ์ด ์ž์—ฐ์Šค๋Ÿฝ์ง€๋งŒ, ์œ ๋Ÿฝ์—์„œ๋Š” “Would you mind showing me this in size M, please?”์™€ ๊ฐ™์€ ๋ณด๋‹ค ๊ณต์†ํ•œ ํ‘œํ˜„์ด ์„ ํ˜ธ๋ฉ๋‹ˆ๋‹ค.

2) ์•„์‹œ์•„๊ถŒ ๋ถ€ํ‹ฐํฌ์—์„œ์˜ ์˜์–ด ํ™œ์šฉ ํŒ

ํ™์ฝฉ, ์‹ฑ๊ฐ€ํฌ๋ฅด, ๋„์ฟ„ ๋“ฑ ์•„์‹œ์•„ ์ฃผ์š” ๋ถ€ํ‹ฐํฌ์—์„œ๋Š” ์˜์–ด๊ฐ€ ๊ณต์šฉ์–ด๋กœ ๋„๋ฆฌ ์“ฐ์ด์ง€๋งŒ, ํ˜„์ง€ ์ง์›์˜ ์˜์–ด ์ˆ™๋ จ๋„ ์ฐจ์ด๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ ์‚ฌ์šฉ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, “Could you please repeat that?” ๋˜๋Š” “Can you show me again?” ๊ฐ™์€ ์žฌํ™•์ธ ํ‘œํ˜„์„ ์ตํ˜€๋‘๋ฉด ์˜์‚ฌ์†Œํ†ต ์˜ค๋ฅ˜๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๋ฌธํ™”์  ์ฐจ์ด์— ๋”ฐ๋ฅธ ์˜ˆ์ ˆ๊ณผ ๋Œ€ํ™” ๋งค๋„ˆ

์„œ๋กœ ๋‹ค๋ฅธ ๋ฌธํ™”๊ถŒ์—์„œ์˜ ์‡ผํ•‘ ์˜ˆ์ ˆ์„ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์€ ์›ํ™œํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์˜ ์—ด์‡ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ์ผ๋ถ€ ์œ ๋Ÿฝ ๊ตญ๊ฐ€์—์„œ๋Š” ์ธ์‚ฌ์™€ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™”๋กœ ๊ด€๊ณ„๋ฅผ ํ˜•์„ฑํ•œ ํ›„ ์‡ผํ•‘์„ ์‹œ์ž‘ํ•˜๋Š” ๊ฒƒ์ด ์ผ๋ฐ˜์ ์ž…๋‹ˆ๋‹ค.

๋ฐ˜๋ฉด, ๋ฏธ๊ตญ์—์„œ๋Š” ์ฆ‰์‹œ ๋ณธ๋ก ์œผ๋กœ ๋“ค์–ด๊ฐ€๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์•„ ์ƒํ™ฉ์— ๋งž๊ฒŒ ์ ‘๊ทผ ๋ฐฉ์‹์„ ์กฐ์ ˆํ•˜๋Š” ๊ฒƒ์ด ํ˜„๋ช…ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ: ๋ฐฉ๋ฌธํ•˜๋Š” ์ง€์—ญ์˜ ์‡ผํ•‘ ๋ฌธํ™”์™€ ์˜ˆ์ ˆ์„ ์‚ฌ์ „ ์กฐ์‚ฌํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ: ํ˜„์ง€์ธ๋“ค์ด ์„ ํ˜ธํ•˜๋Š” ๊ณต์†ํ•œ ํ‘œํ˜„ ๋ฐฉ์‹์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ: ์–ธ์–ด ์žฅ๋ฒฝ์ด ์žˆ์„ ๊ฒฝ์šฐ ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ๊ณผ ์žฌํ™•์ธ ํ‘œํ˜„์„ ์ ๊ทน ํ™œ์šฉํ•˜์„ธ์š”.

4. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ์‡ผํ•‘ ์‹œ ์˜์–ดํšŒํ™” ์‹ค์ „ ์ ์šฉ ์‚ฌ๋ก€์™€ ํŒ

1) ์‚ฌ์ด์ฆˆ ๋ฏธ์Šค๋งค์น˜ ์ƒํ™ฉ ๋Œ€์ฒ˜๋ฒ•

์‹ค์ œ ์‡ผํ•‘ ์ค‘ ๊ฐ€์žฅ ํ”ํ•œ ๋ฌธ์ œ๋Š” ์‚ฌ์ด์ฆˆ๊ฐ€ ๋งž์ง€ ์•Š๋Š” ๊ฒฝ์šฐ์ž…๋‹ˆ๋‹ค. ์ด๋•Œ “Is there a fitting room available?”๊ณผ ๊ฐ™์€ ๊ธฐ๋ณธ ํ‘œํ˜„๋ถ€ํ„ฐ “Can I exchange this for a different size?”๋ผ๋Š” ๊ตํ™˜ ์š”์ฒญ๊นŒ์ง€ ํ™œ์šฉํ•˜์„ธ์š”.

์ง์›์ด ์ถ”์ฒœํ•˜๋Š” ์‚ฌ์ด์ฆˆ๊ฐ€ ๋‹ค๋ฅผ ๋•Œ๋Š” “Can I try this size first to check the fit?”๋ผ๊ณ  ๋งํ•ด ์ง์ ‘ ์ฒดํ—˜ํ•  ๊ธฐํšŒ๋ฅผ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ํ•œ์ •ํŒ ๋ฐ ์žฌ์ž…๊ณ  ๋ฌธ์˜ ๋…ธํ•˜์šฐ

์ธ๊ธฐ ์•„์ดํ…œ์ด๋‚˜ ํ•œ์ •ํŒ ์ƒํ’ˆ์„ ์ฐพ์„ ๋•Œ๋Š” “Is this a limited edition item?” ๋˜๋Š” “Will this be restocked soon?”๊ณผ ๊ฐ™์€ ํ‘œํ˜„์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ๊ตฌ๋งค๊ฐ€ ๊ฐ€๋Šฅํ•˜๋‹ค๋ฉด “Can I place a reservation for this item?”์„ ํ†ตํ•ด ๊ตฌ๋งค ํ™•์ •์„ ๋ฏธ๋ฆฌ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์ธ๊ธฐ ์ƒํ’ˆ ๊ตฌ๋งค ๊ฒฝ์Ÿ์—์„œ ์šฐ์œ„๋ฅผ ์ ํ•˜๋Š” ๋ฐ ๋„์›€๋ฉ๋‹ˆ๋‹ค.

3) ํ• ์ธ ๋ฐ ํ”„๋กœ๋ชจ์…˜ ํ™œ์šฉ๋ฒ•

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ๋Š” ์‹œ์ฆŒ๋ณ„ ํ• ์ธ, ๋ฉค๋ฒ„์‹ญ ํ”„๋กœ๋ชจ์…˜ ๋“ฑ์ด ๋‹ค์–‘ํ•ฉ๋‹ˆ๋‹ค. “Are there any ongoing promotions or membership benefits?”๋ผ๊ณ  ๋ฌผ์–ด ํ• ์ธ ํ˜œํƒ์„ ์ตœ๋Œ€ํ•œ ํ™œ์šฉํ•˜์„ธ์š”.

๋˜ํ•œ “Do you offer price matching or bundle discounts?” ๊ฐ™์€ ์ถ”๊ฐ€ ํ˜œํƒ ๋ฌธ์˜๋„ ๊ตฌ๋งค ๋น„์šฉ ์ ˆ๊ฐ์— ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ƒํ™ฉ ์ถ”์ฒœ ํ‘œํ˜„ ์‹ค์ œ ํ™œ์šฉ ํŒ ํšจ๊ณผ
์‚ฌ์ด์ฆˆ ๋ฏธ์Šค๋งค์น˜ “Can I exchange this for a different size?” ํ”ผํŒ…๋ฃธ ์ด์šฉ ํ›„ ์‚ฌ์ด์ฆˆ ๊ตํ™˜ ์š”์ฒญ ์ ํ•ฉํ•œ ์‚ฌ์ด์ฆˆ ๊ตฌ๋งค ๊ฐ€๋Šฅ
ํ•œ์ •ํŒ ๋ฌธ์˜ “Is this a limited edition item?” ํฌ์†Œ์„ฑ ํ™•์ธ ๋ฐ ์˜ˆ์•ฝ ๊ตฌ๋งค ๊ถŒ์œ  ์›ํ•˜๋Š” ์ƒํ’ˆ ํ™•๋ณด ๊ฐ€๋Šฅ
ํ• ์ธ ๋ฐ ํ”„๋กœ๋ชจ์…˜ “Are there any ongoing promotions?” ๋ฉค๋ฒ„์‹ญ ๋ฐ ํ• ์ธ ํ˜œํƒ ์ตœ๋Œ€ํ™” ๊ตฌ๋งค ๋น„์šฉ ์ ˆ๊ฐ

5. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ์‡ผํ•‘ ์„ฑ๊ณต์„ ์œ„ํ•œ ์ „๋ฌธ ์–ดํœ˜์™€ ํ‘œํ˜„ ์‹ฌํ™” ํ•™์Šต

1) ํŒจ์…˜ ๊ด€๋ จ ์ „๋ฌธ ์šฉ์–ด ์ตํžˆ๊ธฐ

“Silhouette”, “fabric blend”, “cutting style” ๊ฐ™์€ ์ „๋ฌธ ์šฉ์–ด๋Š” ๋งค์žฅ ์ง์›๊ณผ ๊นŠ์ด ์žˆ๋Š” ๋Œ€ํ™”๋ฅผ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋‹จ์–ด๋ฅผ ์‚ฌ์ „์— ์ตํžˆ๋ฉด ์ƒํ’ˆ์˜ ํŠน์ง•์„ ๋” ์ •ํ™•ํ•˜๊ฒŒ ์ดํ•ดํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด “What kind of fabric is this?” ๋˜๋Š” “Is this garment tailored for a slim fit?” ๊ฐ™์€ ์งˆ๋ฌธ์ด ์ „๋ฌธ์„ฑ๊ณผ ๊ตฌ๋งค ์‹ ๋ขฐ๋„๋ฅผ ๋†’์ž…๋‹ˆ๋‹ค.

2) ๋‹ค์–‘ํ•œ ์งˆ๋ฌธ ์œ ํ˜•์œผ๋กœ ๋Œ€ํ™” ํ™•์žฅํ•˜๊ธฐ

“Could you show me similar items?” ๋˜๋Š” “What are the care instructions for this product?”์™€ ๊ฐ™์€ ์งˆ๋ฌธ์€ ๋‹จ์ˆœ ๋ฌธ์˜๋ฅผ ๋„˜์–ด ๊ตฌ๋งค ํ›„ ๊ด€๋ฆฌ๊นŒ์ง€ ๊ณ ๋ คํ•˜๋Š” ์ž์„ธ๋ฅผ ๋ณด์—ฌ์ค๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ‘œํ˜„์€ ์ง์›๊ณผ์˜ ๋Œ€ํ™”์—์„œ ์‹ ๋ขฐ๋ฅผ ์Œ“๊ณ , ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‡ผํ•‘ ๊ฒฝํ—˜์œผ๋กœ ์ด์–ด์ง‘๋‹ˆ๋‹ค.

3) ์ƒํ™ฉ๋ณ„ ๋งž์ถค ํ‘œํ˜„ ์—ฐ์Šต๋ฒ•

์‹ค์ œ ๋งค์žฅ ๋ฐฉ๋ฌธ ์ „, ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™”๋ฌธ์„ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜์„ธ์š”. ์˜ˆ๋ฅผ ๋“ค์–ด, ์‚ฌ์ด์ฆˆ ๊ตํ™˜, ์ƒ‰์ƒ ๋ฌธ์˜, ํ™˜๋ถˆ ์ •์ฑ… ํ™•์ธ ๋“ฑ ์ƒํ™ฉ๋ณ„ ์‹œ๋‚˜๋ฆฌ์˜ค๋ฅผ ๋งŒ๋“ค๊ณ  ๋งํ•ด๋ณด๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ด ๋ฐฉ๋ฒ•์€ ๊ธด์žฅ ์™„ํ™”์™€ ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด ๊ตฌ์‚ฌ์— ํฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ: ์ „๋ฌธ ์–ดํœ˜๋ฅผ ์ตํžˆ๋ฉด ์ง์›๊ณผ ๊นŠ์ด ์žˆ๋Š” ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ: ๋‹ค์–‘ํ•œ ์งˆ๋ฌธ ์œ ํ˜•์„ ์—ฐ์Šตํ•ด ๋Œ€ํ™”๋ฅผ ํ’๋ถ€ํ•˜๊ฒŒ ๋งŒ๋“œ์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ: ์ƒํ™ฉ๋ณ„ ์‹œ๋‚˜๋ฆฌ์˜ค ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ์„ ๋†’์ด์„ธ์š”.

6. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ ์‡ผํ•‘ ์‹œ ์ฃผ์˜ ์‚ฌํ•ญ๊ณผ ํ˜„์‹ค์ ์ธ ๊ธฐ๋Œ€ ์„ค์ •

1) ๋ถ€ํ‹ฐํฌ๋ณ„ ์ •์ฑ…๊ณผ ์‹œ์Šคํ…œ ์ฐจ์ด ์ธ์ง€ํ•˜๊ธฐ

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ๋Š” ๊ฐ๊ธฐ ๋‹ค๋ฅธ ์žฌ๊ณ  ๊ด€๋ฆฌ, ๊ฒฐ์ œ, ํ™˜๋ถˆ ์ •์ฑ…์„ ๊ฐ–๊ณ  ์žˆ์œผ๋ฏ€๋กœ ๋ฐฉ๋ฌธ ์ „ ์˜จ๋ผ์ธ ๋ฆฌ๋ทฐ๋‚˜ ๊ณต์‹ ์›น์‚ฌ์ดํŠธ์—์„œ ์ •๋ณด๋ฅผ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ํ•ด์™ธ์—์„œ๋Š” ์นด๋“œ ๊ฒฐ์ œ ์‹œ ์ถ”๊ฐ€ ์ˆ˜์ˆ˜๋ฃŒ๊ฐ€ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์œผ๋‹ˆ, “Are there any additional fees for credit card payments?”๋ผ๊ณ  ๋ฐ˜๋“œ์‹œ ๋ฌผ์–ด๋ณด์„ธ์š”.

2) ๊ฐ€๊ฒฉ ๋ฐ ์„ธ๊ธˆ ์ •์ฑ… ์ดํ•ดํ•˜๊ธฐ

๋ถ€๊ฐ€๊ฐ€์น˜์„ธ(VAT) ํ™˜๊ธ‰ ์ •์ฑ…์€ ๊ตญ๊ฐ€๋ณ„๋กœ ๋‹ค๋ฅด๊ธฐ ๋•Œ๋ฌธ์—, “How do I claim a tax refund?”์™€ ๊ฐ™์€ ์ ˆ์ฐจ๋ฅผ ๋ฏธ๋ฆฌ ์ˆ™์ง€ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์„ธ๊ธˆ์ด ํฌํ•จ๋œ ๊ฐ€๊ฒฉ์ธ์ง€ ์•„๋‹Œ์ง€๋ฅผ ํ™•์ธํ•˜๋Š” ์งˆ๋ฌธ๋„ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

3) ํ˜„์‹ค์ ์ธ ์‡ผํ•‘ ๊ธฐ๋Œ€์น˜ ์กฐ์ ˆ

ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ๋Š” ์ธ๊ธฐ ์ƒํ’ˆ์˜ ๋น ๋ฅธ ํ’ˆ์ ˆ, ํ•œ์ • ์ˆ˜๋Ÿ‰ ํŒ๋งค ๋“ฑ์œผ๋กœ ์›ํ•˜๋Š” ์ƒํ’ˆ์„ ์ฆ‰์‹œ ๊ตฌ๋งคํ•˜์ง€ ๋ชปํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค.

ํ˜„์ง€ ์ง์›๊ณผ ์˜ˆ์˜ ๋ฐ”๋ฅธ ์†Œํ†ต์„ ์œ ์ง€ํ•˜๋ฉฐ, ์œ ์—ฐํ•œ ์‡ผํ•‘ ๊ณ„ํš์„ ์„ธ์šฐ๋Š” ๊ฒƒ์ด ๋งŒ์กฑ๋„๋ฅผ ๋†’์ด๋Š” ๋น„๊ฒฐ์ž…๋‹ˆ๋‹ค.

์ฃผ์˜ ์‚ฌํ•ญ ์„ค๋ช… ์ถ”์ฒœ ์งˆ๋ฌธ ์‹ค์ œ ํšจ๊ณผ
๊ฒฐ์ œ ์ˆ˜์ˆ˜๋ฃŒ ์นด๋“œ ๊ฒฐ์ œ ์‹œ ์ถ”๊ฐ€ ๋น„์šฉ ๋ฐœ์ƒ ๊ฐ€๋Šฅ “Are there any additional fees for credit card payments?” ์˜ˆ์‚ฐ ๊ด€๋ฆฌ์— ์œ ๋ฆฌ
ํ™˜๊ธ‰ ์ ˆ์ฐจ ๊ตญ๊ฐ€๋ณ„ VAT ํ™˜๊ธ‰ ๋ฐฉ์‹ ์ƒ์ด “How do I claim a tax refund?” ํ™˜๊ธ‰ ํ˜œํƒ ์ตœ๋Œ€ํ™”
์žฌ๊ณ  ๋ถ€์กฑ ์ธ๊ธฐ ์ƒํ’ˆ์€ ๋น ๋ฅธ ํ’ˆ์ ˆ ๊ฐ€๋Šฅ “Will you notify me if this comes back in stock?” ์žฌ๊ตฌ๋งค ๊ธฐํšŒ ํ™•๋ณด

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ํ•ด์™ธ ๋ถ€ํ‹ฐํฌ์—์„œ ์‚ฌ์ด์ฆˆ ์ฒด๊ณ„๊ฐ€ ๋‹ค๋ฅด๋ฉด ์–ด๋–ป๊ฒŒ ์ •ํ™•ํ•œ ์‚ฌ์ด์ฆˆ๋ฅผ ์ฐพ์„ ์ˆ˜ ์žˆ๋‚˜์š”?
ํ•ด์™ธ ๋ธŒ๋žœ๋“œ๋งˆ๋‹ค ์‚ฌ์ด์ฆˆ ํ‘œ๊ธฐ๊ฐ€ ๋‹ค๋ฅด๊ธฐ ๋•Œ๋ฌธ์—, ๋งค์žฅ ์ง์›์—๊ฒŒ “Could you help me find the right fit?” ๋˜๋Š” “What size would you recommend for me?”๋ผ๊ณ  ์งˆ๋ฌธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ์‹ค์ œ๋กœ ์˜ท์„ ์ž…์–ด๋ณด๊ณ  ํ”ผํŒ…๋ฃธ์—์„œ ์ง์ ‘ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ตœ์„ ์˜ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.
Q. ๋ถ€ํ‹ฐํฌ์—์„œ ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜ ์ •์ฑ…์ด ๋ณต์žกํ•˜๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
๊ตฌ๋งค ์ „์— ๊ผญ “What is your return or exchange policy?”๋ฅผ ๋ฌผ์–ด๋ณด์„ธ์š”. ๊ตฌ์ฒด์ ์œผ๋กœ “Within how many days can I return this?”๋‚˜ “Are exchanges possible if the size doesn’t fit?” ๊ฐ™์€ ์งˆ๋ฌธ์„ ํ†ตํ•ด ์กฐ๊ฑด์„ ๋ช…ํ™•ํžˆ ์•Œ์•„๋‘๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋ณต์žกํ•œ ๊ฒฝ์šฐ ์˜์ˆ˜์ฆ๊ณผ ์ •์ฑ… ๋ฌธ์„œ๋ฅผ ๊ผผ๊ผผํžˆ ํ™•์ธํ•˜์„ธ์š”.
Q. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ๋ถ€๊ฐ€์„ธ ํ™˜๊ธ‰(Tax Refund)์€ ์–ด๋–ป๊ฒŒ ์ง„ํ–‰๋˜๋‚˜์š”?
๋ถ€๊ฐ€์„ธ ํ™˜๊ธ‰์€ ๊ตญ๊ฐ€๋ณ„๋กœ ์ ˆ์ฐจ๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ, ๋งค์žฅ์—์„œ “Do you offer tax refund?”๋ฅผ ๋จผ์ € ํ™•์ธํ•˜๊ณ  ๊ด€๋ จ ์„œ๋ฅ˜๋ฅผ ์š”์ฒญํ•˜์„ธ์š”. ์ผ๋ฐ˜์ ์œผ๋กœ ๊ณตํ•ญ์—์„œ ํ™˜๊ธ‰ ์‹ ์ฒญ์„ ํ•ด์•ผ ํ•˜๋ฉฐ, ๊ตฌ๋งค ๊ธˆ์•ก๊ณผ ์˜์ˆ˜์ฆ์„ ๋ฐ˜๋“œ์‹œ ๋ณด๊ด€ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
Q. ์ง์›๊ณผ ์นœ๊ทผํ•˜๊ฒŒ ์†Œํ†ตํ•˜๋ ค๋ฉด ์–ด๋–ค ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹๋‚˜์š”?
๊ฐ„๋‹จํ•œ ์นญ์ฐฌ๊ณผ ๊ฐ์‚ฌ ํ‘œํ˜„์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. “Could you recommend something for me?”๋‚˜ “Thank you for your help” ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ์ค๋‹ˆ๋‹ค. ๋˜ํ•œ, ์‡ผํ•‘ ๋ชฉ์ ์„ ๊ฐ„๋‹จํžˆ ์„ค๋ช…ํ•˜๋ฉด ์ง์›๊ณผ ์›ํ™œํ•œ ๋Œ€ํ™”๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
Q. ์˜ˆ์•ฝ ๊ตฌ๋งค๋‚˜ ๋งž์ถค ์ˆ˜์„  ์š”์ฒญ์€ ์–ด๋–ป๊ฒŒ ํ•˜๋‚˜์š”?
“Can I reserve this item?” ๋˜๋Š” “Do you offer tailoring or alteration services?” ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ด ๋ฌธ์˜ํ•˜์„ธ์š”. ๋งŽ์€ ๋ถ€ํ‹ฐํฌ๊ฐ€ ๋งž์ถค ์ˆ˜์„  ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๋ฏ€๋กœ, ๊ตฌ์ฒด์ ์ธ ์š”๊ตฌ ์‚ฌํ•ญ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”