์—ฌํ–‰์ง€์—์„œ ์นœ๊ตฌ ์‚ฌ๊ท€๋Š” ์˜์–ด ๋Œ€ํ™” ์˜ˆ๋ฌธ ๋ชจ์Œ

์ด๋ฏธ์ง€
์—ฌํ–‰์ง€์—์„œ ์ƒˆ๋กœ์šด ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ฑด ์„ค๋ ˜๊ณผ ๊ธด์žฅ์ด ๊ณต์กดํ•˜๋Š” ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ์—ฌํ–‰์ง€์—์„œ ์นœ๊ตฌ ์‚ฌ๊ท€๋Š” ์˜์–ด ๋Œ€ํ™” ์˜ˆ๋ฌธ ๋ชจ์Œ ์€ ํ˜„์ง€์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ  ๊ด€๊ณ„๋ฅผ ๋„“ํžˆ๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ์–ด๋–ป๊ฒŒ ํ•˜๋ฉด ๋ถ€๋‹ด ์—†์ด ์ฒซ์ธ์‚ฌ๋ฅผ ๊ฑด๋„ฌ ์ˆ˜ ์žˆ์„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์—ฌํ–‰์ง€์—์„œ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ธฐ ์œ„ํ•œ ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด ์ธ์‚ฌ๋ง๊ณผ ์งˆ๋ฌธ ์˜ˆ๋ฌธ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 2: ๋‹ค์–‘ํ•œ ์ƒํ™ฉ๋ณ„ ๋Œ€ํ™” ์˜ˆ๋ฌธ์œผ๋กœ ํ˜„์ง€ ๋ฌธํ™”์— ๋งž๋Š” ์†Œํ†ต ๋ฐฉ๋ฒ•์„ ๋ฐฐ์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์š”์•ฝ 3: ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ๋”ฐ๋ผ ํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•˜๊ณ  ์‹ค์šฉ์ ์ธ ํ‘œํ˜„๋“ค์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. 1. ์—ฌํ–‰์ง€์—์„œ ์ฒซ ๋งŒ๋‚จ ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘๋ฒ•๊ณผ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„๋ฒ• 1) ๊ฐ„๋‹จํ•œ ์ธ์‚ฌ๋ง๊ณผ ์ž๊ธฐ์†Œ๊ฐœ๋กœ ์ฒซ์ธ์ƒ ๋งŒ๋“ค๊ธฐ ์—ฌํ–‰์ง€์—์„œ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋ ค๋ฉด ๊ฐ€์žฅ ๋จผ์ € ํ•˜๋Š” ๊ฒƒ์ด ์ธ์‚ฌ์™€ ์ž๊ธฐ์†Œ๊ฐœ์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•œ “Hi, I’m [์ด๋ฆ„]. Where are you from?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ๋ถ€๋‹ด ์—†์ด ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ๋Š” ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ํ‘œํ˜„์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์นœ๊ทผํ•จ์„ ๋А๋ผ๊ฒŒ ํ•˜๋ฉฐ, ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๊ฐ€ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 2) ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ์ฐพ๊ธฐ ์œ„ํ•œ ์งˆ๋ฌธ ํ™œ์šฉ๋ฒ• ์˜์–ด๊ถŒ์—์„œ ํ˜ธ๊ฐ ์ฃผ๋Š” ์นœ๊ตฌ ์‚ฌ๊ท€๋Š” ๋ฌธ์žฅ TOP10 ์ƒ๋Œ€์™€ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ๋ฅผ ์ฐพ๋Š” ์งˆ๋ฌธ์€ ๋Œ€ํ™”๋ฅผ ๊นŠ๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค. “What do you like to do around here?” ํ˜น์€ “Have you tried any local food?” ๊ฐ™์€ ์งˆ๋ฌธ์€ ์—ฌํ–‰์ง€์—์„œ ๊ฒฝํ—˜์„ ๊ณต์œ ํ•˜๋ฉฐ ์นœ๋ฐ€๊ฐ์„ ์Œ“๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด ์งˆ๋ฌธ๋“ค์€ ์ƒ๋Œ€๋ฐฉ์˜ ์ทจํ–ฅ๊ณผ ์—ฌํ–‰ ์Šคํƒ€์ผ์„ ์ดํ•ดํ•˜๋Š” ๋ฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค. 3) ๋ฌธํ™”์  ์ฐจ์ด๋ฅผ ์กด์ค‘ํ•˜๋Š” ํ‘œํ˜„๊ณผ ๋ฐ˜์‘๋ฒ• ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ ๊ณผ์ •์—์„œ ๋ฌธํ™” ์ฐจ์ด๋ฅผ ์ดํ•ดํ•˜๊ณ  ์กด์ค‘ํ•˜๋Š” ํƒœ๋„๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “That’s interesting! I’ve never tried that before.”์™€ ๊ฐ™์€ ํ‘œํ˜„์€ ์ƒ๋Œ€๋ฐฉ ๋ฌธํ™”๋ฅผ ๊ธ์ •์ ์œผ๋กœ ๋ฐ›์•„๋“ค์ด๋ฉฐ ๋Œ€ํ™”๋ฅผ ์›ํ™œํ•˜๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค. ๊ธ์ •์ ์ด๊ณ  ์—ด๋ฆฐ ํƒœ๋„๋Š” ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค. 2...

๊ณตํ•ญ ๋ฉด์„ธ์  ์˜์–ด ์ด ๋ฌธ์žฅ๋งŒ ์™ธ์šฐ๋ฉด OK

๊ณตํ•ญ ๋ฉด์„ธ์  ์˜์–ด ์ด ๋ฌธ์žฅ๋งŒ ์™ธ์šฐ๋ฉด OK

๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ์˜์–ด๊ฐ€ ๋ง‰๋ง‰ํ•˜์‹ ๊ฐ€์š”? ๊ณตํ•ญ ๋ฉด์„ธ์  ์˜์–ด ์ด ๋ฌธ์žฅ๋งŒ ์™ธ์šฐ๋ฉด OK๋ผ๋Š” ๋ง์ฒ˜๋Ÿผ, ๊ผญ ๋ณต์žกํ•œ ํ‘œํ˜„์ด ์•„๋‹ˆ์–ด๋„ ์—ฌํ–‰ ์ค€๋น„๊ฐ€ ์‰ฌ์›Œ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฉด์„ธ์ ์—์„œ ๊ผญ ํ•„์š”ํ•œ ํ•ต์‹ฌ ๋ฌธ์žฅ๋“ค์„ ์ตํžˆ๋ฉด, ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์˜์‚ฌ์†Œํ†ตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ๊ฐ€์žฅ ์‹ค์šฉ์ ์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ•„์ˆ˜ ์˜์–ด ๋ฌธ์žฅ๋“ค์„ ์—„์„ ํ•ด ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ๋งž์ถค ํ‘œํ˜„์œผ๋กœ ๊ตฌ๋งค๋ถ€ํ„ฐ ๊ฒฐ์ œ, ํ™˜๋ถˆ๊นŒ์ง€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ์™ธ์šธ ์ˆ˜ ์žˆ๋„๋ก ๊ฐ„๊ฒฐํ•˜๊ณ  ์‹ค์šฉ์ ์ธ ๋ฌธ์žฅ ์œ„์ฃผ๋กœ ๊ตฌ์„ฑํ–ˆ์Šต๋‹ˆ๋‹ค.

1. ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ๊ผญ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ํ•„์ˆ˜ ๋ฌธ์žฅ

1) ๋ฉด์„ธ์ ์—์„œ ์ธ์‚ฌ์™€ ๋ฌธ์˜ ์‹œ ์ž์ฃผ ์‚ฌ์šฉํ•˜๋Š” ๋ฌธ์žฅ

๊ณตํ•ญ ๋ฉด์„ธ์  ์ž…๊ตฌ์—์„œ ์ง์›๊ณผ ์ฒซ ๋Œ€๋ฉด ์‹œ ๊ฐ„๋‹จํ•œ ์ธ์‚ฌ์™€ ๋ฌธ์˜ ๋ฌธ์žฅ์€ ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Excuse me, could you help me?"(์‹ค๋ก€ํ•ฉ๋‹ˆ๋‹ค, ๋„์™€์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?) ํ˜น์€ "Where can I find cosmetics?"(ํ™”์žฅํ’ˆ ์–ด๋””์— ์žˆ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ธฐ๋ณธ ์ค‘์˜ ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ตํ˜€๋‘๋ฉด ์ง์›๊ณผ์˜ ์ฒซ ์†Œํ†ต์ด ํ•œ๊ฒฐ ๋ถ€๋“œ๋Ÿฌ์›Œ์ ธ ํŽธ์•ˆํ•œ ์‡ผํ•‘์„ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์˜์–ด์— ์ž์‹ ์ด ์—†๋Š” ์—ฌํ–‰์ž๋ผ๋ฉด, ์ž์‹ ๊ฐ์„ ๊ฐ–๊ฒŒ ํ•˜๋Š” ํ•„์ˆ˜ ๋ฌธ์žฅ์ž…๋‹ˆ๋‹ค.

2) ์ œํ’ˆ ๋ฌธ์˜ ๋ฐ ๊ฐ€๊ฒฉ ํ™•์ธ์— ์œ ์šฉํ•œ ํ‘œํ˜„

๋ฉด์„ธ์ ์—์„œ ์ƒํ’ˆ์„ ๊ณ ๋ฅผ ๋•Œ ๊ฐ€๊ฒฉ๊ณผ ์žฌ๊ณ  ์ƒํƒœ๋ฅผ ์ •ํ™•ํžˆ ๋ฌป๋Š” ํ‘œํ˜„๋„ ๋ฐ˜๋“œ์‹œ ์ˆ™์ง€ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. "How much is this?"(์ด๊ฑฐ ์–ผ๋งˆ์ธ๊ฐ€์š”?), "Is this available in a gift set?"(์ด๊ฒƒ ์„ ๋ฌผ ์„ธํŠธ๋กœ ์žˆ๋‚˜์š”?), "Do you have this in a different size?"(์ด๊ฑฐ ๋‹ค๋ฅธ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ๋งค์šฐ ์‹ค์šฉ์ ์ž…๋‹ˆ๋‹ค.

์ด ๋ฌธ์žฅ๋“ค์„ ํ†ตํ•ด ์›ํ•˜๋Š” ์ œํ’ˆ ์ •๋ณด๋ฅผ ๋น ๋ฅด๊ฒŒ ์–ป์„ ์ˆ˜ ์žˆ์–ด ์‹œ๊ฐ„์„ ์ ˆ์•ฝํ•˜๊ณ  ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‡ผํ•‘์„ ๋•์Šต๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ์™€ ํ™˜๋ถˆ ๊ด€๋ จ ํ•„์ˆ˜ ๋ฌธ์žฅ

๋งˆ์ง€๋ง‰ ๋‹จ๊ณ„์ธ ๊ฒฐ์ œ์™€ ํ™˜๋ถˆ ๊ณผ์ •์—์„œ๋„ ์ ์ ˆํ•œ ํ‘œํ˜„์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. "Can I pay by credit card?"(์‹ ์šฉ์นด๋“œ๋กœ ๊ฒฐ์ œํ•  ์ˆ˜ ์žˆ๋‚˜์š”?), "Is tax refund available here?"(์—ฌ๊ธฐ์„œ ์„ธ๊ธˆ ํ™˜๊ธ‰ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?), "How do I get a refund?"(ํ™˜๋ถˆ์€ ์–ด๋–ป๊ฒŒ ๋ฐ›๋‚˜์š”?) ๊ฐ™์€ ๋ฌธ์žฅ์€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ์„ธ๊ธˆ ํ™˜๊ธ‰ ์ ˆ์ฐจ๋Š” ์—ฌํ–‰๊ฐ์ด ๊ผญ ์•Œ์•„์•ผ ํ•  ๋ถ€๋ถ„์œผ๋กœ, ์ •ํ™•ํ•œ ๋ฌธ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๋ฌธ์žฅ๋“ค์ด ์žˆ์œผ๋ฉด ๋ณต์žกํ•œ ์ ˆ์ฐจ๋„ ๊ฑฑ์ • ์—†์ด ์ง„ํ–‰ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2. ์ƒํ™ฉ๋ณ„ ๋งž์ถคํ˜• ๊ณตํ•ญ ๋ฉด์„ธ์  ์˜์–ด ๋ฌธ์žฅ์œผ๋กœ ์‹ค์ „ ๋Œ€์ฒ˜๋ฒ•

1) ๊ตฌ๋งค ์˜์‚ฌ ์ „๋‹ฌ๊ณผ ์ถ”์ฒœ ์š”์ฒญ ๋ฌธ์žฅ

์›ํ•˜๋Š” ์ƒํ’ˆ์„ ๊ตฌ๋งคํ•  ๋•Œ๋Š” ๊ตฌ๋งค ์˜์‚ฌ๋ฅผ ๋ช…ํ™•ํžˆ ํ•˜๊ณ  ์ถ”์ฒœ์„ ์š”์ฒญํ•˜๋Š” ๋ฌธ์žฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. "I would like to buy this."(์ด๊ฑฐ ์‚ฌ๊ณ  ์‹ถ์–ด์š”.) "Can you recommend a popular item?"(์ธ๊ธฐ ์žˆ๋Š” ์ƒํ’ˆ ์ถ”์ฒœํ•ด ์ฃผ์„ธ์š”.) ๊ฐ™์€ ํ‘œํ˜„์€ ์ง์›๊ณผ์˜ ์›ํ™œํ•œ ์†Œํ†ต์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ฌธ์žฅ๋“ค์€ ๋‹จ์ˆœ ๊ตฌ๋งค๋ฟ ์•„๋‹ˆ๋ผ ์ƒˆ๋กœ์šด ์ƒํ’ˆ์ด๋‚˜ ํ”„๋กœ๋ชจ์…˜ ์ •๋ณด๋ฅผ ์–ป์„ ๋•Œ๋„ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

2) ์žฌ๊ณ  ํ™•์ธ๊ณผ ์ถ”๊ฐ€ ์งˆ๋ฌธ์„ ์œ„ํ•œ ๋ฌธ์žฅ

์›ํ•˜๋Š” ์ƒํ’ˆ์ด ์—†์„ ๋•Œ๋Š” ์žฌ๊ณ  ํ™•์ธ๊ณผ ๋Œ€์ฒด ์ƒํ’ˆ ๋ฌธ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. "Is this item in stock?"(์ด ์ƒํ’ˆ ์žฌ๊ณ  ์žˆ๋‚˜์š”?), "Do you have this in another color?"(์ด๊ฑฐ ๋‹ค๋ฅธ ์ƒ‰์ƒ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ์›ํ•˜๋Š” ์กฐ๊ฑด์„ ๊ตฌ์ฒดํ™”ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋ ‡๊ฒŒ ์งˆ๋ฌธํ•˜๋ฉด ๋” ํญ๋„“์€ ์„ ํƒ์ง€๋ฅผ ํ™•์ธํ•  ์ˆ˜ ์žˆ์–ด ๋งŒ์กฑ๋„๊ฐ€ ๋†’์•„์ง‘๋‹ˆ๋‹ค.

3) ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์ ˆ์ฐจ ๋ฌธ์˜ ๋ฌธ์žฅ๊ณผ ํŒ

๋ฉด์„ธ์ ์—์„œ ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜์ด ํ•„์š”ํ•  ๋•Œ๋Š” ์ ˆ์ฐจ๋ฅผ ์ •ํ™•ํžˆ ๋ฌป๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. "What is the return policy?"(ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?), "Can I exchange this item?"(์ด๊ฑฐ ๊ตํ™˜ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?) ๋“ฑ์œผ๋กœ ๋ฌธ์˜ํ•˜๋ฉด ๋ฉ๋‹ˆ๋‹ค.

ํ™˜๋ถˆ ์‹œ ์˜์ˆ˜์ฆ ๋ณด๊ด€๊ณผ ์„ธ๊ด€ ์‹ ๊ณ  ๊ด€๋ จ ์ฃผ์˜์‚ฌํ•ญ๋„ ํ•จ๊ป˜ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋ฉด์„ธ์  ํ•„์ˆ˜ ์˜์–ด ๋ฌธ์žฅ ๋ฆฌ์ŠคํŠธ

  • ์ธ์‚ฌ ๋ฐ ๋ฌธ์˜: Excuse me, could you help me? / Where is the perfume section?
  • ์ œํ’ˆ ์ •๋ณด: How much is this? / Is this available in a gift set?
  • ๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ: Can I pay by credit card? / How do I get a tax refund?
  • ๊ตํ™˜ ๋ฐ ์žฌ๊ณ : Is this item in stock? / Can I exchange this product?
์ƒํ™ฉ ํ•„์ˆ˜ ์˜์–ด ๋ฌธ์žฅ ์˜ˆ์‹œ ๋น„๊ณ 
์ธ์‚ฌ ๋ฐ ๋ฌธ์˜ Excuse me, could you help me? ์‹ค๋ก€ํ•ฉ๋‹ˆ๋‹ค, ๋„์™€์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”? ์ฒซ ๋Œ€๋ฉด ์‹œ ๊ธฐ๋ณธ ๋ฌธ์žฅ
์ œํ’ˆ ๊ฐ€๊ฒฉ ๋ฌธ์˜ How much is this? ์ด๊ฑฐ ์–ผ๋งˆ์ธ๊ฐ€์š”? ๊ฐ€๊ฒฉ ํ™•์ธ ์‹œ ํ•„์ˆ˜
๊ฒฐ์ œ ๋ฐฉ๋ฒ• ํ™•์ธ Can I pay by credit card? ์‹ ์šฉ์นด๋“œ๋กœ ๊ฒฐ์ œ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ
ํ™˜๋ถˆ ์ ˆ์ฐจ ๋ฌธ์˜ What is the return policy? ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”? ํ™˜๋ถˆ ์‹œ ๊ผญ ํ™•์ธ

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ƒํ™ฉ๋ณ„๋กœ ๋” ์„ธ๋ถ„ํ™”๋œ ๋ฌธ์žฅ๊ณผ ์‹ค์ œ ๋Œ€ํ™” ์˜ˆ์‹œ๋ฅผ ํ†ตํ•ด ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ์ž์‹  ์žˆ๊ฒŒ ์˜์–ด๋กœ ์†Œํ†ตํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค.

3. ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜: ๊ณตํ•ญ ๋ฉด์„ธ์  ์˜์–ด ํ™œ์šฉ ์„ฑ๊ณต ์‚ฌ๋ก€์™€ ์‹ค์ „ ํŒ

1) ๋ฉด์„ธ์ ์—์„œ ์˜์–ด ํ‘œํ˜„ ์‚ฌ์šฉ ํ›„ ์ž์‹ ๊ฐ ํ–ฅ์ƒ ์‚ฌ๋ก€

๋งŽ์€ ์—ฌํ–‰๊ฐ๋“ค์ด ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ์˜์–ด ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํ˜€๊ฐ€๋ฉด์„œ ์‡ผํ•‘์— ๋Œ€ํ•œ ๋ถ€๋‹ด์„ ํฌ๊ฒŒ ์ค„์˜€์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Excuse me, could you help me?" ๊ฐ™์€ ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ๋งŒ์œผ๋กœ๋„ ์ง์›๊ณผ์˜ ์ฒซ ์†Œํ†ต์ด ์›ํ™œํ•ด์ ธ ์‹ฌ๋ฆฌ์  ์•ˆ์ •๊ฐ์„ ์–ป์„ ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค.

์‹ค์ œ ์ด์šฉ์ž๋“ค์€ ๊ธฐ๋ณธ์ ์ธ ๋ฌธ์žฅ๋งŒ ์™ธ์›Œ๋„ ๋ฌผ๊ฑด ๋ฌธ์˜, ๊ฐ€๊ฒฉ ํ™•์ธ, ๊ฒฐ์ œ๊นŒ์ง€ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์ ธ ๋งŒ์กฑ๋„๊ฐ€ ๋†’๋‹ค๊ณ  ํ‰๊ฐ€ํ•ฉ๋‹ˆ๋‹ค.

2) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์—์„œ ์ ์šฉ ๊ฐ€๋Šฅํ•œ ๋ฌธ์žฅ ํ™œ์šฉ ํ›„๊ธฐ

๊ตฌ๋งค ์˜์‚ฌ ์ „๋‹ฌ๋ถ€ํ„ฐ ํ™˜๋ถˆ ์ ˆ์ฐจ ๋ฌธ์˜๊นŒ์ง€ ์ƒํ™ฉ๋ณ„๋กœ ์ค€๋น„๋œ ๋ฌธ์žฅ์„ ํ™œ์šฉํ•œ ๊ฒฝํ—˜๋‹ด๋„ ๋งŽ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ "Can you recommend a popular item?"์ด๋‚˜ "What is the return policy?" ๊ฐ™์€ ์งˆ๋ฌธ์€ ์ง์›๊ณผ์˜ ์นœ๋ฐ€๊ฐ์„ ๋†’์ด๊ณ , ํ•„์š”ํ•œ ์ •๋ณด๋ฅผ ๋น ๋ฅด๊ฒŒ ์–ป๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

์—ฌํ–‰์ž๋“ค์€ ์ด๋Ÿฌํ•œ ํ‘œํ˜„๋“ค์ด ๋‹จ์ˆœํžˆ ๋ฌผ๊ฑด์„ ์‚ฌ๋Š” ๊ฒƒ์„ ๋„˜์–ด์„œ, ํ˜„์ง€ ๋ฌธํ™”์™€ ์„œ๋น„์Šค ์ดํ•ด์—๋„ ๊ธ์ •์ ์ธ ์˜ํ–ฅ์„ ์ค€๋‹ค๊ณ  ๋งํ•ฉ๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€ ์˜๊ฒฌ: ๋ฉด์„ธ์  ์˜์–ด ํ‘œํ˜„์˜ ์ค‘์š”์„ฑ๊ณผ ์ถ”์ฒœ ์ด์œ 

์—ฌํ–‰ ์ „๋ฌธ๊ฐ€๋“ค์€ ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ์˜ ์˜์–ด ์†Œํ†ต ๋Šฅ๋ ฅ์ด ์—ฌํ–‰ ๋งŒ์กฑ๋„์— ์ง์ ‘์ ์ธ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๊ฐ•์กฐํ•ฉ๋‹ˆ๋‹ค. ๊ฐ„๊ฒฐํ•˜์ง€๋งŒ ํ•ต์‹ฌ์ ์ธ ๋ฌธ์žฅ๋“ค๋งŒ ์ตํ˜€๋„ ํ˜„์žฅ์—์„œ์˜ ์†Œํ†ต ์žฅ์• ๋ฅผ ํฌ๊ฒŒ ์ค„์ผ ์ˆ˜ ์žˆ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ „๋ฌธ๊ฐ€๋“ค์€ ์˜์–ด ์ดˆ๋ณด์ž๋„ ๋ถ€๋‹ด ์—†์ด ์ ‘๊ทผํ•  ์ˆ˜ ์žˆ๋Š” ๋ฌธ์žฅ ์œ„์ฃผ๋กœ ํ•™์Šตํ•  ๊ฒƒ์„ ๊ถŒ์žฅํ•˜๋ฉฐ, ์‹ค์ œ ๋ฉด์„ธ์  ์ด์šฉ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„๋“ค์„ ๋ฐ˜๋ณต ํ•™์Šตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ด๋ผ๊ณ  ์กฐ์–ธํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ์ธ์‚ฌ์™€ ๋ฌธ์˜ ๋ฌธ์žฅ์„ ๋จผ์ € ๋งˆ์Šคํ„ฐํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ์ƒํ™ฉ๋ณ„ ๋Œ€ํ‘œ ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•ด๋‘๋ฉด ํ˜„์žฅ์—์„œ ๋น ๋ฅด๊ณ  ์ •ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ 3: ์‹ค์ œ๋กœ ๋ฉด์„ธ์ ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„์„ ๋ฐ˜๋ณต ํ•™์Šตํ•ด ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
ํ•ญ๋ชฉ ์ดˆ๋ณด์ž ๋งŒ์กฑ๋„ ์ ์šฉ ํŽธ๋ฆฌ์„ฑ ์‹ค์ œ ํšจ๊ณผ
๊ธฐ๋ณธ ์ธ์‚ฌ ๋ฐ ๋ฌธ์˜ ๋†’์Œ (4.7/5) ๋งค์šฐ ํŽธ๋ฆฌ ์‹ ์†ํ•œ ์†Œํ†ต ๊ฐ€๋Šฅ
์ œํ’ˆ ์ •๋ณด ์งˆ๋ฌธ ๋†’์Œ (4.5/5) ํŽธ๋ฆฌ ํ•„์š” ์ •๋ณด ์ •ํ™• ํš๋“
๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ ๋ฌธ์˜ ์ค‘๊ฐ„ (4.2/5) ๋ณดํ†ต ์ ˆ์ฐจ ์ดํ•ด ๋„์›€
๊ตํ™˜ ๋ฐ ์žฌ๊ณ  ํ™•์ธ ๋†’์Œ (4.6/5) ํŽธ๋ฆฌ ์›ํ•˜๋Š” ์ƒํ’ˆ ์„ ํƒ ๊ฐ€๋Šฅ

4. ๋ฉด์„ธ์  ์˜์–ด ํ‘œํ˜„ ํ•™์Šต๋ฒ•: ํšจ์œจ์ ์ธ ์™ธ์šฐ๊ธฐ์™€ ์‹ค์ „ ํ™œ์šฉ ์ „๋žต

1) ์งง๊ณ  ํ•ต์‹ฌ์ ์ธ ๋ฌธ์žฅ ์ค‘์‹ฌ ์•”๊ธฐ๋ฒ•

๋ฉด์„ธ์  ์˜์–ด๋Š” ๋ณต์žกํ•œ ํ‘œํ˜„๋ณด๋‹ค ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ ์œ„์ฃผ๋กœ ์•”๊ธฐํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "How much is this?"๋‚˜ "Can I pay by credit card?" ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์ฃผ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋ฉด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ž…์— ๋ถ™์Šต๋‹ˆ๋‹ค.

์ด ๋ฐฉ๋ฒ•์€ ์˜์–ด ์ดˆ๋ณด์ž๋„ ๋ถ€๋‹ด ์—†์ด ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ๊ณ , ์‹ค์ œ ์ƒํ™ฉ์—์„œ ๋น ๋ฅด๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋‹ค๋Š” ์žฅ์ ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์ƒํ™ฉ๋ณ„ ์—ญํ• ๊ทน๊ณผ ๋ฐ˜๋ณต ์—ฐ์Šต ํ™œ์šฉ๋ฒ•

ํ˜ผ์ž์„œ ๋ฌธ์žฅ๋งŒ ์™ธ์šฐ๋Š” ๊ฒƒ๋ณด๋‹ค ์‹ค์ œ ๋ฉด์„ธ์ ์—์„œ ์ผ์–ด๋‚  ์ˆ˜ ์žˆ๋Š” ์ƒํ™ฉ์„ ๊ฐ€์ƒ์œผ๋กœ ๋งŒ๋“ค์–ด ์—ญํ• ๊ทน ๋ฐฉ์‹์œผ๋กœ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ๊ธฐ์–ต์— ์˜ค๋ž˜ ๋‚จ๊ณ  ์‹ค์ „ ์ ์‘์— ์œ ๋ฆฌํ•ฉ๋‹ˆ๋‹ค.

์นœ๊ตฌ๋‚˜ ๊ฐ€์กฑ๊ณผ ํ•จ๊ป˜ ์‹œ๋‚˜๋ฆฌ์˜ค๋ฅผ ๋งŒ๋“ค์–ด ์—ฐ์Šตํ•˜๊ฑฐ๋‚˜, ์˜จ๋ผ์ธ ํŠœํ„ฐ์™€ ๋Œ€ํ™” ์—ฐ์Šต์„ ํ•˜๋Š” ๊ฒƒ๋„ ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

3) ๋ฉด์„ธ์  ์ตœ์‹  ํŠธ๋ Œ๋“œ ๋ฐ˜์˜ ํ•™์Šต ์ž๋ฃŒ ํ™œ์šฉ

๋ฉด์„ธ์  ์ƒํ’ˆ๊ณผ ์„œ๋น„์Šค๋Š” ์‹œ์ฆŒ๋ณ„๋กœ ๋ณ€๋™์ด ๋งŽ์œผ๋ฏ€๋กœ, ์ตœ์‹  ์ •๋ณด๋ฅผ ๋ฐ˜์˜ํ•œ ํ•™์Šต ์ž๋ฃŒ๋ฅผ ํ™œ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

Duty Free Information ๊ฐ™์€ ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ์‚ฌ์ดํŠธ์—์„œ ์ตœ์‹  ์ƒํ’ˆ๊ณผ ํ• ์ธ ์ •๋ณด, ํ™˜๋ถˆ ์ •์ฑ… ๋“ฑ์„ ํ™•์ธํ•˜๋ฉฐ ๊ณต๋ถ€ํ•˜๋ฉด ํ˜„์žฅ ์ ์šฉ๋ ฅ์ด ๋†’์•„์ง‘๋‹ˆ๋‹ค.

  • ํ•™์Šต ํŒ 1: ํ•˜๋ฃจ์— 3~5๊ฐœ ๋ฌธ์žฅ์”ฉ ๊พธ์ค€ํžˆ ์™ธ์šฐ๋˜, ๋ฐ˜๋ณต ๋ณต์Šต์„ ํ•„์ˆ˜๋กœ ํ•˜์„ธ์š”.
  • ํ•™์Šต ํŒ 2: ์‹ค์ „ ๊ฐ๊ฐ์„ ํ‚ค์šฐ๊ธฐ ์œ„ํ•ด ํ˜ผ์ž ๋งํ•ด๋ณด๊ฑฐ๋‚˜ ๋…น์Œํ•˜๋Š” ์—ฐ์Šต์„ ๋ณ‘ํ–‰ํ•˜์„ธ์š”.
  • ํ•™์Šต ํŒ 3: ์ตœ์‹  ๋ฉด์„ธ์  ์ •๋ณด๋ฅผ ์ง€์†์ ์œผ๋กœ ์—…๋ฐ์ดํŠธํ•˜์—ฌ ๋ณ€๋™์‚ฌํ•ญ์— ๋Œ€์‘ํ•˜์„ธ์š”.

5. ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ์ž์ฃผ ๊ฒช๋Š” ๋ฌธ์ œ์™€ ํšจ๊ณผ์ ์ธ ๋Œ€์ฒ˜๋ฒ•

1) ์žฌ๊ณ  ๋ถ€์กฑ ์ƒํ™ฉ์—์„œ์˜ ๋Œ€์ฒ˜๋ฒ•

๋ฉด์„ธ์ ์—์„œ ์›ํ•˜๋Š” ์ƒํ’ˆ์ด ์žฌ๊ณ ๊ฐ€ ์—†์„ ๋•Œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  "Is this item in stock?" ๋Œ€์‹  "Do you have this in another color?" ํ˜น์€ "Can you order this for me?" ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ๋‹ค๋ฅธ ์˜ต์…˜์ด๋‚˜ ๋Œ€์ฒด ๊ตฌ๋งค ๊ฐ€๋Šฅ์„ฑ์„ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ง์›๊ณผ์˜ ์›ํ™œํ•œ ์†Œํ†ต์€ ๋Œ€์ฒด ์ƒํ’ˆ ์ถ”์ฒœ์„ ๋ฐ›์„ ์ˆ˜ ์žˆ๋Š” ๊ธฐํšŒ๋ฅผ ๋†’์—ฌ์ค๋‹ˆ๋‹ค.

2) ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์ ˆ์ฐจ ๋ณต์žกํ•จ ํ•ด๊ฒฐ๋ฒ•

ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜ ์‹œ์—๋Š” "What is the return policy?"๋ฅผ ๋น„๋กฏํ•ด "Do I need to keep the receipt?", "Is there a time limit for returns?" ๊ฐ™์€ ๊ตฌ์ฒด์ ์ธ ์งˆ๋ฌธ์œผ๋กœ ์ ˆ์ฐจ๋ฅผ ๋ช…ํ™•ํžˆ ํŒŒ์•…ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์˜์ˆ˜์ฆ ๋ณด๊ด€๊ณผ ์„ธ๊ด€ ์‹ ๊ณ  ๋ฐฉ๋ฒ• ๋“ฑ๋„ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜์—ฌ ๋ถˆํ•„์š”ํ•œ ๋ถˆ์ด์ต์„ ์˜ˆ๋ฐฉํ•˜์„ธ์š”.

3) ๊ฒฐ์ œ ๊ณผ์ • ์ค‘ ๋ฐœ์ƒํ•˜๋Š” ์˜์‚ฌ์†Œํ†ต ๋ฌธ์ œ ํ•ด๊ฒฐ๋ฒ•

๊ฒฐ์ œ ์‹œ ์นด๋“œ ์ข…๋ฅ˜์™€ ๊ฒฐ์ œ ๋ฐฉ๋ฒ•์„ ํ™•์‹คํžˆ ๋ฌป๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. "Can I pay by credit card?" ์™ธ์—๋„ "Do you accept foreign cards?", "Is there a minimum amount for card payment?" ๋“ฑ์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋ฉด ๊ฒฐ์ œ ์ง€์—ฐ์ด๋‚˜ ์˜ค๋ฅ˜๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜์ˆ˜์ฆ๊ณผ ์„ธ๊ธˆ ํ™˜๊ธ‰ ์„œ๋ฅ˜๋ฅผ ๊ผผ๊ผผํžˆ ์ฑ™๊ธฐ๋„๋ก ์š”์ฒญํ•˜๋Š” ๊ฒƒ๋„ ์žŠ์ง€ ๋งˆ์„ธ์š”.

๋ฌธ์ œ ์ƒํ™ฉ ์ถ”์ฒœ ์˜์–ด ๋ฌธ์žฅ ๋Œ€์ฒ˜ ๋ฐฉ๋ฒ• ํšจ๊ณผ
์žฌ๊ณ  ๋ถ€์กฑ Do you have this in another color? ๋Œ€์ฒด ์ƒํ’ˆ ๋ฌธ์˜ ๋ฐ ์ถ”์ฒœ ์š”์ฒญ ์„ ํƒ ํญ ํ™•์žฅ
ํ™˜๋ถˆ ์ ˆ์ฐจ ๋ถˆ๋ช…ํ™• What is the return policy? ์„ธ๋ถ€ ์ ˆ์ฐจ ๋ฐ ํ•„์š” ์„œ๋ฅ˜ ํ™•์ธ ๋ถˆ์ด์ต ์˜ˆ๋ฐฉ
๊ฒฐ์ œ ๋ฌธ์ œ ๋ฐœ์ƒ Do you accept foreign cards? ๊ฒฐ์ œ ์ˆ˜๋‹จ ํ™•์ธ ๋ฐ ์˜ค๋ฅ˜ ์˜ˆ๋ฐฉ ๊ฒฐ์ œ ์›ํ™œํ™”
์„ธ๊ธˆ ํ™˜๊ธ‰ ๋ฌธ์˜ How do I get a tax refund? ์ ˆ์ฐจ์™€ ์žฅ์†Œ ์•ˆ๋‚ด ๋ฐ›๊ธฐ ํ™˜๊ธ‰ ์„ฑ๊ณต๋ฅ  ์ฆ๊ฐ€
  • ๋ฌธ์ œ ๋Œ€์ฒ˜ ํŒ 1: ๋‹นํ™ฉํ•˜์ง€ ๋ง๊ณ  ๋ฏธ๋ฆฌ ์ค€๋น„ํ•œ ๋ฌธ์žฅ์œผ๋กœ ์ฐจ๋ถ„ํ•˜๊ฒŒ ์งˆ๋ฌธํ•˜์„ธ์š”.
  • ๋ฌธ์ œ ๋Œ€์ฒ˜ ํŒ 2: ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์‹œ ์˜์ˆ˜์ฆ๊ณผ ์„ธ๊ด€ ์‹ ๊ณ  ๊ด€๋ จ ์„œ๋ฅ˜๋ฅผ ๋ฐ˜๋“œ์‹œ ์ฑ™๊ธฐ์„ธ์š”.
  • ๋ฌธ์ œ ๋Œ€์ฒ˜ ํŒ 3: ๊ฒฐ์ œ ์ „์— ์นด๋“œ ์‚ฌ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€์™€ ์กฐ๊ฑด์„ ๋ช…ํ™•ํžˆ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์„ ๋“ค์ด์„ธ์š”.

6. ๊ณตํ•ญ ๋ฉด์„ธ์  ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ ์‹œ ์ฃผ์˜ํ•  ์ ๊ณผ ์ถ”์ฒœ ํ–‰๋™ ์ˆ˜์น™

1) ๋ฉด์„ธ์  ์ง์›์˜ ๋ฌธํ™”์  ์ฐจ์ด ์ดํ•ดํ•˜๊ธฐ

๋ฉด์„ธ์  ์ง์›๋“ค์€ ๋‹ค์–‘ํ•œ ๊ตญ์ ์˜ ์—ฌํ–‰๊ฐ์„ ์ƒ๋Œ€ํ•˜๋ฏ€๋กœ ๋ฌธํ™”์  ์ฐจ์ด๊ฐ€ ์กด์žฌํ•ฉ๋‹ˆ๋‹ค. ์นœ์ ˆํ•œ ํƒœ๋„์™€ ๋ˆˆ์น˜ ๋น ๋ฅธ ๋Œ€์‘์ด ์ค‘์š”ํ•˜์ง€๋งŒ, ๋•Œ๋กœ๋Š” ์–ธ์–ด๊ฐ€ ์ž˜ ํ†ตํ•˜์ง€ ์•Š์•„ ์˜คํ•ด๊ฐ€ ์ƒ๊ธธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ ์‚ฌ์šฉ, ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ์„ธ๊ธˆ ํ™˜๊ธ‰ ๊ด€๋ จ ๋ฒ•๊ทœ ๋ฐ ์ ˆ์ฐจ ์ •ํ™•ํžˆ ์ˆ™์ง€ํ•˜๊ธฐ

์„ธ๊ธˆ ํ™˜๊ธ‰์€ ๊ตญ๊ฐ€๋ณ„๋กœ ์ ˆ์ฐจ์™€ ์กฐ๊ฑด์ด ๋‹ค๋ฅด๋ฏ€๋กœ, ์ž์‹ ์ด ์ถœ๊ตญํ•˜๋Š” ๊ตญ๊ฐ€์™€ ๋ฉด์„ธ์  ์œ„์น˜์— ๋งž๋Š” ์ตœ์‹  ํ™˜๊ธ‰ ์ •์ฑ…์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์˜์ˆ˜์ฆ ๋ฐ ํ™˜๊ธ‰ ์„œ๋ฅ˜ ๋ณด๊ด€, ์„ธ๊ด€ ์‹ ๊ณ  ์‹œ์ , ํ™˜๊ธ‰ ๊ฐ€๋Šฅ ํ’ˆ๋ชฉ ๋“ฑ์„ ๊ผผ๊ผผํžˆ ์ค€๋น„ํ•ด์•ผ ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ๋ถˆํŽธ์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์˜์–ด ํ‘œํ˜„ ์™ธ์—๋„ ๋น„์–ธ์–ด์  ์†Œํ†ต ํ™œ์šฉํ•˜๊ธฐ

์–ธ์–ด๊ฐ€ ๋ถ€์กฑํ•  ๊ฒฝ์šฐ ์†์ง“, ๋ชธ์ง“, ์ œํ’ˆ ๊ฐ€๋ฆฌํ‚ค๊ธฐ ๊ฐ™์€ ๋น„์–ธ์–ด์  ์†Œํ†ต๋„ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ๋ฉด์„ธ์  ์ง์›๋“ค๋„ ์ด๋Ÿฐ ์‹œ๋„๋ฅผ ์ดํ•ดํ•˜๊ณ  ๋„์™€์ฃผ๋ ค๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์œผ๋ฏ€๋กœ ๊ธด์žฅํ•˜์ง€ ๋งˆ์„ธ์š”.

๋˜ํ•œ, ๋ฏธ์†Œ์™€ ๊ธ์ •์ ์ธ ํƒœ๋„๋Š” ์†Œํ†ต์˜ ํšจ์œจ์„ ๋†’์ด๋Š” ํ•ต์‹ฌ ์š”์†Œ์ž…๋‹ˆ๋‹ค.

  • ์ฃผ์˜์‚ฌํ•ญ 1: ์ง์›๊ณผ์˜ ๋Œ€ํ™” ์‹œ ์†๋„๋ฅผ ์กฐ์ ˆํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฐœ์Œ์„ ์œ ์ง€ํ•˜์„ธ์š”.
  • ์ฃผ์˜์‚ฌํ•ญ 2: ์„ธ๊ธˆ ํ™˜๊ธ‰ ๊ด€๋ จ ์„œ๋ฅ˜๋Š” ๋ฐ˜๋“œ์‹œ ๋ถ„์‹คํ•˜์ง€ ์•Š๋„๋ก ์ฃผ์˜ํ•˜๊ณ , ์ ˆ์ฐจ๋ฅผ ๊ผผ๊ผผํžˆ ํ™•์ธํ•˜์„ธ์š”.
  • ์ฃผ์˜์‚ฌํ•ญ 3: ๋น„์–ธ์–ด์  ์˜์‚ฌ์†Œํ†ต๊ณผ ์นœ์ ˆํ•œ ํƒœ๋„๋ฅผ ๋ณ‘ํ–‰ํ•˜์—ฌ ๊ธ์ •์ ์ธ ๋Œ€ํ™” ๋ถ„์œ„๊ธฐ๋ฅผ ์กฐ์„ฑํ•˜์„ธ์š”.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ๋ฉด์„ธ์ ์—์„œ ์˜์–ด๊ฐ€ ์„œํˆด๋Ÿฌ๋„ ๊ผญ ํ•„์š”ํ•œ ๋ฌธ์žฅ๋งŒ ์™ธ์›Œ๋„ ์ถฉ๋ถ„ํ•œ๊ฐ€์š”?
๋„ค, ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ๋Š” ์งง๊ณ  ๊ฐ„๊ฒฐํ•œ ํ•„์ˆ˜ ๋ฌธ์žฅ ๋ช‡ ๊ฐœ๋งŒ ์ž˜ ์ตํ˜€๋„ ๊ธฐ๋ณธ์ ์ธ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ์ธ์‚ฌ, ์ œํ’ˆ ๋ฌธ์˜, ๊ฒฐ์ œ์™€ ํ™˜๋ถˆ ๊ด€๋ จ ๋ฌธ์žฅ์€ ํ˜„์žฅ์—์„œ ๊ฐ€์žฅ ๋งŽ์ด ์“ฐ์ด๋ฏ€๋กœ ์šฐ์„ ์ ์œผ๋กœ ํ•™์Šตํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์ด๋ฅผ ํ†ตํ•ด ์˜์–ด์— ๋Œ€ํ•œ ๋ถ€๋‹ด์„ ์ค„์ด๊ณ  ์‡ผํ•‘์„ ๋”์šฑ ํŽธํ•˜๊ฒŒ ์ฆ๊ธธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์„ธ๊ธˆ ํ™˜๊ธ‰ ์ ˆ์ฐจ๋ฅผ ์˜์–ด๋กœ ์–ด๋–ป๊ฒŒ ๋ฌธ์˜ํ•ด์•ผ ํ•˜๋‚˜์š”?
์„ธ๊ธˆ ํ™˜๊ธ‰ ๊ด€๋ จํ•ด์„œ๋Š” "Is tax refund available here?"๋‚˜ "How do I get a tax refund?" ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ๋ฌธ์˜ํ•˜๋ฉด ๋ฉ๋‹ˆ๋‹ค. ํ™˜๊ธ‰ ๊ฐ€๋Šฅ ์—ฌ๋ถ€, ์ ˆ์ฐจ, ํ•„์š”ํ•œ ์„œ๋ฅ˜ ๋“ฑ์„ ์ž์„ธํžˆ ์•ˆ๋‚ด๋ฐ›์„ ์ˆ˜ ์žˆ์œผ๋‹ˆ ๊ผญ ์งˆ๋ฌธํ•˜์„ธ์š”. ํ™˜๊ธ‰ ์„œ๋ฅ˜๋ฅผ ์žƒ์–ด๋ฒ„๋ฆฌ์ง€ ์•Š๋„๋ก ์ฃผ์˜ํ•˜๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ๋ฉด์„ธ์ ์—์„œ ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜์ด ์–ด๋ ค์šธ ๊ฒฝ์šฐ ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜ ์ •์ฑ…์€ ๋งค์žฅ๋งˆ๋‹ค ๋‹ค๋ฅผ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, ๊ตฌ๋งค ์ „ "What is the return policy?"๋ผ๊ณ  ๊ผญ ํ™•์ธํ•˜์„ธ์š”. ๋งŒ์•ฝ ํ™˜๋ถˆ์ด ์–ด๋ ค์šด ์ƒํ™ฉ์ด๋ผ๋ฉด, ๋Œ€์ฒด ์ƒํ’ˆ ์ถ”์ฒœ์„ ์š”์ฒญํ•˜๊ฑฐ๋‚˜ ๋‹ค๋ฅธ ๋งค์žฅ์„ ๋ฐฉ๋ฌธํ•˜๋Š” ๊ฒƒ๋„ ๊ณ ๋ คํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜์ˆ˜์ฆ๊ณผ ๊ด€๋ จ ์„œ๋ฅ˜๋Š” ํ•ญ์ƒ ๋ณด๊ด€ํ•˜๋Š” ์Šต๊ด€์„ ๋“ค์ด์„ธ์š”.
Q. ๊ณตํ•ญ ๋ฉด์„ธ์ ์—์„œ ๊ฒฐ์ œ ์‹œ ์นด๋“œ ์‚ฌ์šฉ ๋ถˆ๊ฐ€ ๋ฌธ์ œ๋ฅผ ๊ฒช์œผ๋ฉด ์–ด๋–ป๊ฒŒ ํ•˜๋‚˜์š”?
๊ฒฐ์ œ ์ „์— "Can I pay by credit card?" ๋˜๋Š” "Do you accept foreign cards?"๋ฅผ ๋ฏธ๋ฆฌ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋งŒ์•ฝ ์นด๋“œ ์‚ฌ์šฉ์ด ๋ถˆ๊ฐ€ํ•˜๋‹ค๋ฉด ํ˜„๊ธˆ์ด๋‚˜ ๋‹ค๋ฅธ ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ์ค€๋น„ํ•˜๊ฑฐ๋‚˜, ์ธ๊ทผ ๋‹ค๋ฅธ ๋งค์žฅ์„ ์ด์šฉํ•˜๋Š” ๊ฒƒ์ด ํ•ด๊ฒฐ์ฑ…์ด ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ง์›์—๊ฒŒ ์นœ์ ˆํ•˜๊ฒŒ ์ƒํ™ฉ์„ ์„ค๋ช…ํ•˜๋ฉด ๋„์›€์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ๋ฉด์„ธ์  ์ง์›๊ณผ ์˜์–ด๊ฐ€ ์ž˜ ํ†ตํ•˜์ง€ ์•Š์„ ๋•Œ๋Š” ์–ด๋–ป๊ฒŒ ๋Œ€์ฒ˜ํ•ด์•ผ ํ•˜๋‚˜์š”?
์˜์–ด๊ฐ€ ์„œํˆด๊ฑฐ๋‚˜ ์ง์›๊ณผ ์†Œํ†ต์ด ์–ด๋ ค์šธ ๋•Œ๋Š” ์†์ง“, ์ œํ’ˆ ๊ฐ€๋ฆฌํ‚ค๊ธฐ ๋“ฑ ๋น„์–ธ์–ด์  ์˜์‚ฌ์†Œํ†ต์„ ์ ๊ทน ํ™œ์šฉํ•˜์„ธ์š”. ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ๊ณผ ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ๋ฏธ์†Œ๋ฅผ ์žƒ์ง€ ์•Š๊ณ  ์นœ์ ˆํ•œ ํƒœ๋„๋ฅผ ์œ ์ง€ํ•˜๋ฉด ์ง์›๋„ ๋” ์ ๊ทน์ ์œผ๋กœ ๋„์™€์ค„ ๊ฐ€๋Šฅ์„ฑ์ด ๋†’์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”