์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์ง€๋งŒ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ ์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ํž˜์„ ์ง€๋‹™๋‹ˆ๋‹ค. ์ด ํ•œ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๋” ๊นŠ์€ ๊ด€๊ณ„๋กœ ๋‚˜์•„๊ฐ€๋Š” ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ํšจ๊ณผ์ ์ธ ์ฒซ์ธ์ƒ์„ ๋งŒ๋“œ๋Š” ํ•œ ๋ฌธ์žฅ์˜ ์ค‘์š”์„ฑ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๊ณผ ๋ฌธํ™”์— ๋งž์ถ˜ ๋งž์ถคํ˜• ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ์‹œ์™€ ํŒ 1. ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์˜ ์—ญํ• ๊ณผ ์ค‘์š”์„ฑ 1) ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์ด ์ฃผ๋Š” ์ฒซ์ธ์ƒ์˜ ์˜ํ–ฅ๋ ฅ ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ณผ์ •์—์„œ ์ฒซ์ธ์‚ฌ๋Š” ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ด๋ฏธ์ง€๋ฅผ ์‹ฌ์–ด์ฃผ๋Š” ๊ฒฐ์ •์  ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ์ง„์‹ฌ์ด ๋‹ด๊ธด ํ•œ ๋ฌธ์žฅ์€ ํ˜ธ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ์ดˆ์„ ์—ญํ• ์„ ํ•˜์ฃ . ์‹ฌ๋ฆฌํ•™ ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด, ์ฒซ์ธ์ƒ์ด ์ „์ฒด ๋Œ€์ธ๊ด€๊ณ„์˜ 55%๊นŒ์ง€ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๋ณด๊ณ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ์˜์–ด๊ถŒ ๋ฌธํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์นœ๊ทผํ•œ ์ธ์‚ฌ๋ฅผ ๊ตฌ์‚ฌํ•˜๋Š” ๊ฒƒ์€ ์นœ๊ตฌ ๋งŒ๋“ค๊ธฐ์˜ ํ•„์ˆ˜ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค. 2) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๊ตฌ์กฐ ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ๋ฅผ ๋ง‰ ์‹œ์ž‘ํ•˜๋Š” ํ•™์Šต์ž๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Hi, my name is [์ด๋ฆ„]. What's your name?"๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ž์‹ ์„ ์†Œ๊ฐœํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•˜๊ณ  ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ดํ›„ ์˜๊ฒฌ ๊ตํ™˜์ด๋‚˜ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ํƒ์ƒ‰์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋งž์ถ˜ ์‘์šฉ๋ฒ• ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์€ ์ƒํ™ฉ๊ณผ ์žฅ์†Œ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•™๊ต, ์ง์žฅ, ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋“ฑ ๊ฐ๊ธฐ ๋‹ค๋ฅธ ํ™˜๊ฒฝ์—์„œ ์ ์ ˆํ•œ ํ†ค๊ณผ ํ‘œํ˜„์„ ์„ ํƒํ•˜๋Š” ๋Šฅ๋ ฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•™๊ต์—์„œ๋Š” “Are you new here? I’d love to be friends!”์ฒ˜๋Ÿผ ๋‹ค์ •ํ•œ ์ œ์•ˆ์ด, ์ง...

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด ๊ฐ€์ด๋“œ

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด ๊ฐ€์ด๋“œ

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜๋ฅผ ์ฆ๊ธฐ๋ ค๋Š” ์™ธ๊ตญ ์—ฌํ–‰๊ฐ์ด๋‚˜ ํ•ด์™ธ ์ƒํ™œ์ž์—๊ฒŒ, ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด ๊ฐ€์ด๋“œ๋Š” ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ๋‚ฏ์„  ํ™˜๊ฒฝ์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์ •ํ™•ํ•˜๊ฒŒ ์˜ˆ์•ฝํ•˜๊ณ  ์ฃผ๋ฌธํ•˜๋Š” ๋ฐฉ๋ฒ•์ด ๊ถ๊ธˆํ•˜์ง€ ์•Š๋‚˜์š”? ์ด ๊ธ€์—์„œ๋Š” ์ƒํ™ฉ๋ณ„ ์‹ค์šฉ ํ‘œํ˜„๊ณผ ์ฃผ์˜์‚ฌํ•ญ์„ ์ƒ์„ธํžˆ ์•Œ๋ ค๋“œ๋ฆฝ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ํŒ
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ํ˜„์žฅ์—์„œ ์ฃผ๋ฌธํ•  ๋•Œ ์•Œ์•„๋‘๋ฉด ์ข‹์€ ํ•„์ˆ˜ ๋ฌธ์žฅ๊ณผ ๋‹จ์–ด
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์˜ˆ์•ฝ ๋ณ€๊ฒฝ ๋ฐ ์ทจ์†Œ ์‹œ ์œ ์˜์‚ฌํ•ญ๊ณผ ์˜ˆ์˜ ๋ฐ”๋ฅธ ์˜์–ด ํ‘œํ˜„

1. ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ์ „๋žต

1) ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ์„ ์œ„ํ•œ ๊ธฐ๋ณธ ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€ ์œ ํ˜•

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ์€ ์ „ํ™”, ์˜จ๋ผ์ธ, ๋˜๋Š” ์ง์ ‘ ๋ฐฉ๋ฌธํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ์˜ˆ์•ฝ ๋ฌธ์žฅ์€ "Do you have a table available for this weekend?"์ฒ˜๋Ÿผ ํŠน์ • ๋‚ ์งœ์™€ ์ธ์›์ˆ˜๋ฅผ ๋ฌป๋Š” ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์˜ˆ์•ฝ ์‹œ์—๋Š” ์ธ์› ์ˆ˜, ์‹œ๊ฐ„, ํŠน๋ณ„ ์š”๊ตฌ์‚ฌํ•ญ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, "I would like to make a reservation for two at 11 a.m. this Saturday"๋Š” ๋งค์šฐ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์ƒ๋Œ€๋ฐฉ์ด ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ์•Œ๋ ค์ฃผ๋ฉด, "That sounds perfect, thank you"๋กœ ๊ธ์ •์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ฃผ๋Š” ๊ฒƒ์ด ๋งค๋„ˆ์ž…๋‹ˆ๋‹ค.

2) ์˜ˆ์•ฝ ์‹œ ํ”ํžˆ ๋ฐœ์ƒํ•˜๋Š” ๋ฌธ์ œ์™€ ๋Œ€์ฒ˜๋ฒ•

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์‹œ๊ฐ„๋Œ€๋Š” ๋งค์šฐ ๋ถ๋น„๊ธฐ ๋•Œ๋ฌธ์— ์˜ˆ์•ฝ์ด ์–ด๋ ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ๋Š” "Is there a waiting list?" ๋˜๋Š” "Can you notify me if a table becomes available?"์™€ ๊ฐ™์ด ๋Œ€๊ธฐ ๋ช…๋‹จ์ด๋‚˜ ์•Œ๋ฆผ ์š”์ฒญ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ํŠน๋ณ„ํ•œ ์š”๊ตฌ์‚ฌํ•ญ(์˜ˆ: ์ฑ„์‹ ๋ฉ”๋‰ด, ์•„๊ธฐ ์˜์ž ์š”์ฒญ ๋“ฑ)์€ ๋ฏธ๋ฆฌ ์•Œ๋ฆฌ๋Š” ๊ฒƒ์ด ์ข‹์œผ๋ฉฐ, "Do you accommodate dietary restrictions?"๋ผ๋Š” ํ‘œํ˜„์œผ๋กœ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ํ™•์ •๊ณผ ๋ณ€๊ฒฝ ์‹œ ๋งค๋„ˆ ์žˆ๋Š” ํ‘œํ˜„๋ฒ•

์˜ˆ์•ฝ์ด ํ™•์ •๋˜๋ฉด "Thank you for confirming my reservation"์œผ๋กœ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ์ „ํ•ฉ๋‹ˆ๋‹ค. ๋งŒ์•ฝ ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด ํ•„์š”ํ•  ๊ฒฝ์šฐ์—๋Š” "I need to change my reservation to a later time"์ฒ˜๋Ÿผ ์ƒํ™ฉ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ์ทจ์†Œ ์‹œ์—๋„ ๋ฌด๋ก€ํ•˜์ง€ ์•Š๊ฒŒ "Unfortunately, I have to cancel my reservation for this weekend. I apologize for any inconvenience"๋ผ๊ณ  ํ‘œํ˜„ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2. ํ˜„์žฅ์—์„œ ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์ฃผ๋ฌธํ•  ๋•Œ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฉ”๋‰ด ์ดํ•ด

1) ์ฃผ๋ฌธ ์‹œ์ž‘๊ณผ ๋ฉ”๋‰ด ๋ฌธ์˜ ํ‘œํ˜„

์ฃผ๋ฌธํ•  ๋•Œ๋Š” "Could I see the brunch menu, please?"๋กœ ๋ฉ”๋‰ด๋ฅผ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ์ผ๋ฐ˜์ ์ž…๋‹ˆ๋‹ค. ๋ฉ”๋‰ด๋ฅผ ๋ฐ›์œผ๋ฉด, "What are today's specials?" ๋˜๋Š” "Do you have any vegetarian options?"๊ณผ ๊ฐ™์ด ์ถ”๊ฐ€ ์ •๋ณด๋ฅผ ๋ฌป๋Š” ํ‘œํ˜„์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์ง์›์—๊ฒŒ ์ถ”์ฒœ์„ ์š”์ฒญํ•˜๊ณ  ์‹ถ๋‹ค๋ฉด "What do you recommend?"๋ผ๋Š” ๋ฌธ์žฅ์ด ๊ฐ€์žฅ ๊ฐ„๋‹จํ•˜๊ณ  ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ์Œ์‹๊ณผ ์Œ๋ฃŒ ์ฃผ๋ฌธ ์‹œ ํ•„์ˆ˜ ๋ฌธ์žฅ

์ฃผ๋ฌธ ์‹œ์—๋Š” "I would like to order the avocado toast and a cappuccino, please"์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์œผ๋กœ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์•Œ๋ ˆ๋ฅด๊ธฐ๋‚˜ ์„ ํ˜ธ ์‚ฌํ•ญ์ด ์žˆ๋‹ค๋ฉด "I'm allergic to nuts. Could you please confirm if this dish contains any?"๋ผ๊ณ  ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์Œ๋ฃŒ ๋ฆฌํ•„์ด๋‚˜ ์ถ”๊ฐ€ ์ฃผ๋ฌธ ์‹œ "Could I have a refill on my coffee?" ๋˜๋Š” "Can I order an extra side of bacon?" ๊ฐ™์€ ํ‘œํ˜„์ด ์ž์ฃผ ์“ฐ์ž…๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ์™€ ํŒ ๊ด€๋ จ ๋Œ€ํ™”

๊ณ„์‚ฐ ์‹œ์—๋Š” "Could we have the bill, please?" ๋˜๋Š” "Can I pay by credit card?"๋ผ๋Š” ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ๊ตญ ๋“ฑ ํŒ ๋ฌธํ™”๊ฐ€ ์žˆ๋Š” ๋‚˜๋ผ์—์„œ๋Š” "Is service included?"๋ฅผ ๋ฌผ์–ด๋ณด๊ณ , ์ถ”๊ฐ€ ํŒ์„ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ž…๋‹ˆ๋‹ค.

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„

  • ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํ™•์ธ: "Do you have a table available for this weekend?"
  • ํŠน๋ณ„ ์š”์ฒญ ์ „๋‹ฌ: "Do you accommodate dietary restrictions?"
  • ์ฃผ๋ฌธํ•˜๊ธฐ: "I would like to order the avocado toast and a cappuccino, please."

4) ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ์ •๋ณด ์ถœ์ฒ˜

์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ๊ณผ ๊ด€๋ จ๋œ ์ตœ์‹  ์˜์–ด ํ‘œํ˜„ ๋ฐ ๋ฌธํ™” ์ •๋ณด๋Š” ๋ฏธ๊ตญ ๊ด€๊ด‘์ฒญ ์›น์‚ฌ์ดํŠธ(Visit The USA)์—์„œ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2. ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ ๋ฐฉ์‹ ๋น„๊ต์™€ ์žฅ๋‹จ์ 

์˜ˆ์•ฝ ๋ฐฉ์‹ ์žฅ์  ๋‹จ์  ์ถ”์ฒœ ์ƒํ™ฉ
์ „ํ™” ์˜ˆ์•ฝ ์ง์ ‘ ๋Œ€ํ™”๋กœ ์ƒ์„ธ ์š”๊ตฌ ์ „๋‹ฌ ๊ฐ€๋Šฅ ์–ธ์–ด ์žฅ๋ฒฝ์œผ๋กœ ์˜คํ•ด ๋ฐœ์ƒ ๊ฐ€๋Šฅ ์ฆ‰๊ฐ์  ํ™•์ธ๊ณผ ํŠน๋ณ„ ์š”์ฒญ ์‹œ
์˜จ๋ผ์ธ ์˜ˆ์•ฝ ๊ฐ„ํŽธํ•˜๊ณ  24์‹œ๊ฐ„ ๊ฐ€๋Šฅ ํŠน๋ณ„ ์š”์ฒญ ๋ฐ˜์˜ ์–ด๋ ค์›€ ์ผ๋ฐ˜ ์˜ˆ์•ฝ ๋ฐ ์‹œ๊ฐ„ ์„ ํƒ ์‹œ
ํ˜„์žฅ ๋ฐฉ๋ฌธ ์˜ˆ์•ฝ ์ง์ ‘ ํ™•์ธ ๋ฐ ์ขŒ์„ ์„ ํƒ ๊ฐ€๋Šฅ ๋Œ€๊ธฐ ์‹œ๊ฐ„ ๋ฐœ์ƒ ๊ฐ€๋Šฅ ๊ทผ์ฒ˜ ๋ฐฉ๋ฌธ ์‹œ ์ฆ‰์‹œ ์˜ˆ์•ฝ ํ•„์š”ํ•  ๋•Œ
์˜ˆ์•ฝ ์•ฑ ์ด์šฉ ๋ฆฌ๋ทฐ ํ™•์ธ ๊ฐ€๋Šฅ, ํŽธ๋ฆฌํ•œ ๊ด€๋ฆฌ ์ผ๋ถ€ ์‹๋‹น ๋ฏธ๋“ฑ๋ก ์‚ฌ์šฉ์ž ํ‰๊ฐ€ ์ฐธ๊ณ ํ•˜๊ณ  ์‹ถ์„ ๋•Œ

3. ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜: ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ์—์„œ ๋งˆ์ฃผํ•˜๋Š” ๋„์ „๊ณผ ํ•ด๊ฒฐ์ฑ…

1) ์˜ˆ์•ฝ ๊ณผ์ •์—์„œ ๊ฒช๋Š” ์–ธ์–ด ์žฅ๋ฒฝ๊ณผ ํšจ๊ณผ์ ์ธ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์ „๋žต

๋งŽ์€ ํ•ด์™ธ ์ฒด๋ฅ˜์ž์™€ ์—ฌํ–‰๊ฐ์€ ์ „ํ™” ์˜ˆ์•ฝ ์‹œ ๋ฐœ์Œ์ด๋‚˜ ์†๋„ ์ฐจ์ด๋กœ ์ธํ•ด ์˜คํ•ด๋ฅผ ๊ฒฝํ—˜ํ•ฉ๋‹ˆ๋‹ค. ์ด๋ฅผ ๊ทน๋ณตํ•˜๋ ค๋ฉด ์˜ˆ์•ฝ ์ „์— ์ฃผ์š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๊ณ , ์ฒœ์ฒœํžˆ ๋˜๋ฐ•๋˜๋ฐ• ๋งํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜ˆ์•ฝ ๋‚ด์šฉ์„ ๋ฉ”์ผ์ด๋‚˜ ๋ฌธ์ž๋กœ ๋‹ค์‹œ ํ™•์ธ ์š”์ฒญํ•˜๋ฉด ์˜ˆ์•ฝ ์‹ค์ˆ˜๋ฅผ ๋ฐฉ์ง€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ๋ฏธ๊ตญ ๋‚ด ์ธ๊ธฐ ๋ ˆ์Šคํ† ๋ž‘์—์„œ๋Š” ์ด๋ฉ”์ผ ํ™•์ธ์„ ์š”๊ตฌํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์•„, ์‚ฌํ›„ ํ™•์ธ์€ ์‹ ๋ขฐ๋„๋ฅผ ๋†’์ž…๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ์‹œ ๋ฉ”๋‰ด ์ดํ•ด์™€ ์ง์› ์‘๋Œ€ ๊ฒฝํ—˜

์ฒซ ๋ฐฉ๋ฌธ ๋ ˆ์Šคํ† ๋ž‘์—์„œ๋Š” ๋ฉ”๋‰ด๋ฅผ ์™„๋ฒฝํžˆ ์ดํ•ดํ•˜์ง€ ๋ชปํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ํ”ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๊ฒฝ์šฐ "Could you explain the ingredients?" ๋˜๋Š” "Is this dish gluten-free?" ๊ฐ™์€ ์งˆ๋ฌธ์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

ํ•œ ์‚ฌ์šฉ์ž๋Š” "์ง์›์ด ์นœ์ ˆํžˆ ์ฑ„์‹ ์˜ต์…˜์„ ์ถ”์ฒœํ•ด ์ฃผ์–ด ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‹์‚ฌ๋ฅผ ํ•  ์ˆ˜ ์žˆ์—ˆ๋‹ค"๊ณ  ์ „ํ–ˆ์Šต๋‹ˆ๋‹ค. ํ˜„์ง€ ์ง์›๊ณผ์˜ ์ ๊ทน์ ์ธ ์†Œํ†ต์ด ์‹์‚ฌ ๋งŒ์กฑ๋„๋ฅผ ํฌ๊ฒŒ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ๋ณ€๊ฒฝ๊ณผ ์ทจ์†Œ ๊ฒฝํ—˜ ๋ฐ ๋งค๋„ˆ ์ง€ํ‚ค๊ธฐ

์˜ˆ์•ฝ ๋ณ€๊ฒฝ์„ ์š”์ฒญํ•  ๋•Œ๋„ ๋ถ€๋“œ๋Ÿฌ์šด ํ‘œํ˜„์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ "Would it be possible to change my reservation to 1 p.m. instead?" ๊ฐ™์€ ๋ฌธ์žฅ์ด ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ๋ฐ˜์‘์„ ์ด๋Œ์–ด๋ƒˆ์Šต๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ์ทจ์†Œ ์‹œ์—๋Š” ๊ฐ€๋Šฅํ•œ ๋น ๋ฅด๊ฒŒ ์—ฐ๋ฝํ•˜๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ด๋ฉฐ, “I apologize for any inconvenience caused” ๊ฐ™์€ ์‚ฌ๊ณผ ํ‘œํ˜„์€ ๊ด€๊ณ„ ์œ ์ง€์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ์˜ˆ์•ฝ ์‹œ ๋ฐœ์Œ์„ ๋ช…ํ™•ํžˆ ํ•˜๊ณ , ์˜ˆ์•ฝ ํ™•์ธ ๋ฉ”์ผ์„ ์š”์ฒญํ•ด ์‹ค์ˆ˜๋ฅผ ์ค„์ด์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ๋ฉ”๋‰ด์— ๋Œ€ํ•ด ๊ถ๊ธˆํ•œ ์ ์€ ์ฃผ์ €ํ•˜์ง€ ๋ง๊ณ  ์งˆ๋ฌธํ•˜์—ฌ ์ฃผ๋ฌธ ์‹ค์ˆ˜๋ฅผ ๋ฐฉ์ง€ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ๋Š” ์ตœ๋Œ€ํ•œ ๋นจ๋ฆฌ ์•Œ๋ฆฌ๊ณ , ์˜ˆ์˜ ๋ฐ”๋ฅธ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜์„ธ์š”.

4. ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ ์‹œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์•ฑ๊ณผ ์˜จ๋ผ์ธ ํ”Œ๋žซํผ ์‹ฌ์ธต ๋น„๊ต

1) ๋Œ€ํ‘œ ์˜ˆ์•ฝ ์•ฑ์˜ ๊ธฐ๋Šฅ๊ณผ ์‚ฌ์šฉ์ž ํ‰์  ๋น„๊ต

OpenTable, Yelp Reservations, Resy ๋“ฑ ๋Œ€ํ‘œ์ ์ธ ์˜ˆ์•ฝ ์•ฑ์€ ํŽธ๋ฆฌํ•œ ์‹œ๊ฐ„ ์„ ํƒ๊ณผ ์‚ฌ์šฉ์ž ๋ฆฌ๋ทฐ ํ™•์ธ ๊ธฐ๋Šฅ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. OpenTable์€ ์ „ ์„ธ๊ณ„ 50,000๊ฐœ ์ด์ƒ์˜ ์‹๋‹น์„ ์ง€์›ํ•˜๋ฉฐ, ์‚ฌ์šฉ์ž ํ‰์ ์€ 4.5์  ์ด์ƒ์œผ๋กœ ๋†’์€ ํŽธ์ž…๋‹ˆ๋‹ค.

๋ฐ˜๋ฉด ์ผ๋ถ€ ์†Œ๊ทœ๋ชจ ๋ ˆ์Šคํ† ๋ž‘์€ ์•ฑ ๋ฏธ๋“ฑ๋ก์œผ๋กœ ์˜ˆ์•ฝ ๋ถˆ๊ฐ€๋Šฅํ•œ ๊ฒฝ์šฐ๋„ ์žˆ์–ด, ํ˜„์ง€ ์‹๋‹น ์›น์‚ฌ์ดํŠธ๋„ ํ•จ๊ป˜ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ์˜จ๋ผ์ธ ์˜ˆ์•ฝ ํ”Œ๋žซํผ์˜ ์˜ˆ์•ฝ ๋ณ€๊ฒฝ ๋ฐ ์ทจ์†Œ ์ •์ฑ… ๋น„๊ต

์˜ˆ์•ฝ ์•ฑ๋งˆ๋‹ค ์ทจ์†Œ ์ •์ฑ…์ด ๋‹ค๋ฆ…๋‹ˆ๋‹ค. OpenTable์€ ๋Œ€๋ถ€๋ถ„ ๋ฌด๋ฃŒ ์ทจ์†Œ๊ฐ€ ๊ฐ€๋Šฅํ•˜์ง€๋งŒ, Resy๋Š” ์ผ๋ถ€ ์˜ˆ์•ฝ์— ๋Œ€ํ•ด ์ทจ์†Œ ์ˆ˜์ˆ˜๋ฃŒ๋ฅผ ๋ถ€๊ณผํ•ฉ๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์˜ˆ์•ฝ ์ „์— ์ •์ฑ…์„ ๊ผผ๊ผผํžˆ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ ์•ฑ ๋‚ด ๋ฉ”์‹œ์ง€ ๊ธฐ๋Šฅ์„ ํ†ตํ•ด ์ง์ ‘ ์‹๋‹น๊ณผ ์†Œํ†ตํ•  ์ˆ˜ ์žˆ์–ด, ๋ณ€๊ฒฝ ์š”์ฒญ ์‹œ ํŽธ๋ฆฌํ•ฉ๋‹ˆ๋‹ค.

3) ์•ฑ ์‚ฌ์šฉ ์‹œ ์ฃผ์˜์‚ฌํ•ญ๊ณผ ๋ฐ์ดํ„ฐ ๋ณด์•ˆ

์˜ˆ์•ฝ ์•ฑ ์‚ฌ์šฉ ์‹œ ๊ฐœ์ธ์ •๋ณด ์ž…๋ ฅ์ด ํ•„์ˆ˜์ด๋ฏ€๋กœ, ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ์•ฑ์„ ์„ ํƒํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์•ฑ ๋ฆฌ๋ทฐ์™€ ํ‰ํŒ์„ ํ™•์ธํ•˜๊ณ , ๊ณต์‹ ์Šคํ† ์–ด์—์„œ ๋‹ค์šด๋กœ๋“œํ•˜๋Š” ๊ฒƒ์ด ์•ˆ์ „ํ•ฉ๋‹ˆ๋‹ค.

์ผ๋ถ€ ์•ฑ์€ ์œ„์น˜ ์ •๋ณด ์ ‘๊ทผ์„ ์š”๊ตฌํ•˜๋Š”๋ฐ, ํ•„์š” ์‹œ ์„ค์ •์—์„œ ๊ถŒํ•œ์„ ์กฐ์ ˆํ•ด ๊ฐœ์ธ์ •๋ณด๋ฅผ ๋ณดํ˜ธํ•˜์„ธ์š”.

์•ฑ/ํ”Œ๋žซํผ ์ฃผ์š” ๊ธฐ๋Šฅ ์žฅ์  ๋‹จ์ 
OpenTable ์˜ˆ์•ฝ, ๋ฆฌ๋ทฐ, ์•Œ๋ฆผ ์„œ๋น„์Šค ๊ด‘๋ฒ”์œ„ํ•œ ์‹๋‹น ์ปค๋ฒ„๋ฆฌ์ง€, ๋ฌด๋ฃŒ ์ทจ์†Œ ๊ฐ€๋Šฅ ์†Œ๊ทœ๋ชจ ์‹๋‹น ๋ฏธ๋“ฑ๋ก, ์ผ๋ถ€ ๊ตญ๊ฐ€ ๋ฏธ์ง€์›
Resy ์˜ˆ์•ฝ, ์‹ค์‹œ๊ฐ„ ์ขŒ์„ ํ™•์ธ ๊ณ ๊ธ‰ ์‹๋‹น ์œ„์ฃผ, UI ํŽธ๋ฆฌ ์ทจ์†Œ ์ˆ˜์ˆ˜๋ฃŒ ์กด์žฌ, ์ œํ•œ๋œ ์ง€์—ญ ์„œ๋น„์Šค
Yelp Reservations ์˜ˆ์•ฝ, ๋ฆฌ๋ทฐ, ํ• ์ธ ์ฟ ํฐ ์—ฐ๋™ ๋ฆฌ๋ทฐ์™€ ์—ฐ๋™๋œ ์ •๋ณด, ํ”„๋กœ๋ชจ์…˜ ์ œ๊ณต ์˜ˆ์•ฝ ๊ฐ€๋Šฅํ•œ ์‹๋‹น ์ˆ˜ ์ œํ•œ, ์ผ๋ถ€ ๊ธฐ๋Šฅ ์œ ๋ฃŒ

5. ํ•ด์™ธ ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ๋ฌธํ™” ์ฐจ์ด์™€ ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ ํŒ

1) ๋ฏธ๊ตญ๊ณผ ์˜๊ตญ์˜ ๋ธŒ๋Ÿฐ์น˜ ๋ฌธํ™” ๋น„๊ต

๋ฏธ๊ตญ์—์„œ๋Š” ๋ธŒ๋Ÿฐ์น˜๊ฐ€ ์ฃผ๋ง์˜ ๋Œ€ํ‘œ์ ์ธ ์‚ฌํšŒ์  ๋ชจ์ž„์œผ๋กœ, ํŒฌ์ผ€์ดํฌ, ๋ฒ ์ด์ปจ, ์—๊ทธ ๋ฒ ๋„ค๋”•ํŠธ ๋“ฑ์ด ์ธ๊ธฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค.

์˜๊ตญ์—์„œ๋Š” ๋ธŒ๋Ÿฐ์น˜ ๋ฉ”๋‰ด๊ฐ€ ์กฐ๊ธˆ ๋” ๊ฐ„๋‹จํ•˜๋ฉฐ, ์ „ํ†ต์ ์ธ 'Full English Breakfast'๊ฐ€ ํฌํ•จ๋˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ๋ฉ”๋‰ด ๋ฌธ์˜ ์‹œ ํ˜„์ง€ ํŠน์„ฑ์„ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๋ฌธํ™” ์ฐจ์ด์— ๋”ฐ๋ฅธ ์˜ˆ์•ฝ ๋ฐ ์ฃผ๋ฌธ ์‹œ ์˜ˆ์ ˆ

๋ฏธ๊ตญ์—์„œ๋Š” ์˜ˆ์•ฝ ์‹œ๊ฐ„์ด ์—„๊ฒฉํžˆ ์ง€์ผœ์ง€๋Š” ๋ฐ˜๋ฉด, ์˜๊ตญ์—์„œ๋Š” ์•ฝ๊ฐ„์˜ ์ง€์—ฐ์ด ํ—ˆ์šฉ๋˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ด ์ ์„ ๊ฐ์•ˆํ•ด ๋Šฆ๊ฑฐ๋‚˜ ๋ณ€๊ฒฝ ์‹œ ๋ฏธ๋ฆฌ ์—ฐ๋ฝํ•˜๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฏธ๊ตญ์—์„œ๋Š” ํŒ ๋ฌธํ™”๊ฐ€ ์ค‘์š”ํ•˜๋ฏ€๋กœ ๊ฒฐ์ œ ์‹œ ์ ์ ˆํ•œ ํŒ์„ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

3) ํ•ด์™ธ ์—ฌํ–‰ ์‹œ ์˜์–ด ํ‘œํ˜„ ์‘์šฉ ํŒ

"Could you suggest something popular here?"์™€ ๊ฐ™์ด ํ˜„์ง€ ์ถ”์ฒœ์„ ์š”์ฒญํ•˜๋Š” ๋ฌธ์žฅ์€ ์–ด๋А ๋‚˜๋ผ์—์„œ๋‚˜ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, "Is it okay if I customize my order?"๋กœ ์ฃผ๋ฌธ ๋ณ€๊ฒฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•˜๋ฉด ํ˜„์ง€์ธ๊ณผ์˜ ์†Œํ†ต์ด ํ›จ์”ฌ ์›ํ™œํ•ด์ง‘๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ํ˜„์ง€ ๋ธŒ๋Ÿฐ์น˜ ๋ฉ”๋‰ด์™€ ๋ฌธํ™” ์ฐจ์ด๋ฅผ ๋ฏธ๋ฆฌ ์กฐ์‚ฌํ•ด ๋ฉ”๋‰ด ์„ ํƒ์— ํ™œ์šฉํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ ์‹œ ํ˜„์ง€ ์˜ˆ์ ˆ์„ ์กด์ค‘ํ•˜๋Š” ํ‘œํ˜„์„ ์‚ฌ์šฉํ•ด ์ข‹์€ ์ธ์ƒ์„ ๋‚จ๊ธฐ์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ์ฃผ๋ฌธ ์ปค์Šคํ„ฐ๋งˆ์ด์ง• ๋ฌธ์˜ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํ˜€ ์œ ์—ฐํ•œ ๋Œ€์ฒ˜๊ฐ€ ๊ฐ€๋Šฅํ•˜๋„๋ก ์ค€๋น„ํ•˜์„ธ์š”.

6. ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด ๋งˆ์Šคํ„ฐ๋ฅผ ์œ„ํ•œ ์‹ค์ „ ์—ฐ์Šต๋ฒ•๊ณผ ์ž๋ฃŒ ์ถ”์ฒœ

1) ์ƒํ™ฉ๋ณ„ ๋กคํ”Œ๋ ˆ์ด ์—ฐ์Šต๋ฒ•

์˜ˆ์•ฝ, ์ฃผ๋ฌธ, ๋ณ€๊ฒฝ, ์ทจ์†Œ ๋“ฑ ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์„ ๊ฐ€์ƒ์œผ๋กœ ์„ค์ •ํ•˜๊ณ , ์นœ๊ตฌ๋‚˜ ์Šคํ„ฐ๋”” ๊ทธ๋ฃน๊ณผ ํ•จ๊ป˜ ์˜์–ด๋กœ ๋Œ€ํ™” ์—ฐ์Šต์„ ํ•˜์„ธ์š”.

์˜ˆ๋ฅผ ๋“ค์–ด, "I would like to reserve a table for three at 10:30 a.m. this Sunday"๋ถ€ํ„ฐ "Could I change my reservation to 11 a.m.?"๊นŒ์ง€ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์ง€๋Š” ๋Œ€ํ™” ์Šคํฌ๋ฆฝํŠธ๋ฅผ ๋งŒ๋“ค์–ด ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋ฉด ์‹ค์ „ ์ž์‹ ๊ฐ์ด ๋†’์•„์ง‘๋‹ˆ๋‹ค.

2) ์˜จ๋ผ์ธ ๋ฆฌ์†Œ์Šค์™€ ์•ฑ ํ™œ์šฉ๋ฒ•

์˜์–ด ํšŒํ™” ์•ฑ ์ค‘์—๋Š” ์Œ์‹ ์ฃผ๋ฌธ๊ณผ ๊ด€๋ จ๋œ ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„์„ ์ง‘์ค‘์ ์œผ๋กœ ๋‹ค๋ฃจ๋Š” ์ฝ˜ํ…์ธ ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. Duolingo, HelloTalk, Italki ๊ฐ™์€ ์•ฑ์„ ํ™œ์šฉํ•ด ์›์–ด๋ฏผ๊ณผ ์ง์ ‘ ๋Œ€ํ™”ํ•˜๋ฉฐ ์‹ค๋ ฅ์„ ํ‚ค์šฐ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์œ ํŠœ๋ธŒ ์ฑ„๋„์—์„œ ๋ธŒ๋Ÿฐ์น˜ ๊ด€๋ จ ์˜์–ด ํ‘œํ˜„ ๊ฐ•์˜๋ฅผ ์ฐพ์•„๋ณด๋Š” ๊ฒƒ๋„ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ์ถ”์ฒœ ์˜์–ด ๊ต์žฌ ๋ฐ ์ฐธ๊ณ ์„œ

"English for Restaurant and Food Service" ๊ฐ™์€ ์ „๋ฌธ ๊ต์žฌ๋Š” ์ƒํ™ฉ๋ณ„ ํ‘œํ˜„๊ณผ ๋ฌธํ™” ์ •๋ณด๋ฅผ ํฌํ•จํ•ด ์‹ค์šฉ์ ์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ๋ฐœ์Œ๊ณผ ์–ต์–‘ ์—ฐ์Šต์— ์ดˆ์ ์„ ๋งž์ถ˜ ๊ต์žฌ๋ฅผ ์„ ํƒํ•˜๋ฉด ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ ์‹œ ๋” ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

์—ฐ์Šต ๋ฐฉ๋ฒ• ์žฅ์  ์ถ”์ฒœ ๋ฆฌ์†Œ์Šค ๋น„์šฉ
๋กคํ”Œ๋ ˆ์ด ์Šคํ„ฐ๋”” ์‹ค์ œ ๋Œ€ํ™” ๋Šฅ๋ ฅ ํ–ฅ์ƒ ์นœ๊ตฌ, ์Šคํ„ฐ๋”” ๊ทธ๋ฃน ๋ฌด๋ฃŒ
์˜์–ด ํšŒํ™” ์•ฑ ์–ธ์ œ ์–ด๋””์„œ๋‚˜ ํ•™์Šต ๊ฐ€๋Šฅ Duolingo, Italki ๋ฌด๋ฃŒ~์œ ๋ฃŒ
์ „๋ฌธ ๊ต์žฌ ํ™œ์šฉ ์ฒด๊ณ„์ ์ธ ํ‘œํ˜„ ํ•™์Šต English for Restaurant and Food Service 2~3๋งŒ์›๋Œ€

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์˜ˆ์•ฝ ์‹œ ํŠน๋ณ„ ์š”์ฒญ(์ฑ„์‹, ์•Œ๋ ˆ๋ฅด๊ธฐ ๋“ฑ)์€ ์–ด๋–ป๊ฒŒ ์˜์–ด๋กœ ์ •ํ™•ํžˆ ์ „๋‹ฌํ•˜๋‚˜์š”?
ํŠน๋ณ„ ์š”์ฒญ์€ "I have a dietary restriction. Could you please accommodate a vegetarian meal?" ๋˜๋Š” "I'm allergic to shellfish. Does this dish contain any?"์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์œผ๋กœ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ๋ฆฌ ์š”์ฒญํ•˜๋ฉด ์‹๋‹น ์ธก์—์„œ๋„ ์ค€๋น„ํ•  ์‹œ๊ฐ„์ด ์ถฉ๋ถ„ํ•ด ๋งŒ์กฑ๋„๊ฐ€ ๋†’์•„์ง‘๋‹ˆ๋‹ค.
Q. ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ์ทจ์†Œ๋Š” ์–ผ๋งˆ๋‚˜ ๋ฏธ๋ฆฌ ์•Œ๋ ค์•ผ ํ•˜๋‚˜์š”?
์ผ๋ฐ˜์ ์œผ๋กœ ์ตœ์†Œ 24์‹œ๊ฐ„ ์ „์—๋Š” ์—ฐ๋ฝํ•˜๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์ฃผ๋ง ๋ธŒ๋Ÿฐ์น˜๋Š” ์ธ๊ธฐ ๋งŽ์•„ ๋น ๋ฅธ ์—ฐ๋ฝ์œผ๋กœ ๋‹ค๋ฅธ ๊ณ ๊ฐ์—๊ฒŒ ์ขŒ์„ ๊ธฐํšŒ๋ฅผ ์ฃผ๋Š” ๋ฐฐ๋ ค๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ๋Šฆ์œผ๋ฉด ์ทจ์†Œ ์ˆ˜์ˆ˜๋ฃŒ๊ฐ€ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์œผ๋‹ˆ ์˜ˆ์•ฝ ์‹œ ์ •์ฑ…์„ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜์„ธ์š”.
Q. ํ˜„์žฅ ์ฃผ๋ฌธ ์‹œ ๋ฉ”๋‰ด๋ฅผ ์ž˜ ๋ชฐ๋ผ๋„ ๊ดœ์ฐฎ์„๊นŒ์š”?
๋„ค, ๋ฉ”๋‰ด๋ฅผ ์ž˜ ๋ชจ๋ฅผ ๋•Œ๋Š” "Could you explain this dish?" ๋˜๋Š” "What do you recommend?"๋ผ๊ณ  ๋ฌผ์–ด๋ณด์„ธ์š”. ๋Œ€๋ถ€๋ถ„ ์ง์›์ด ์นœ์ ˆํ•˜๊ฒŒ ์„ค๋ช…ํ•ด ์ค๋‹ˆ๋‹ค. ์•Œ๋ ˆ๋ฅด๊ธฐ๋‚˜ ์„ ํ˜ธ๋„๋Š” ๊ผญ ๋ฏธ๋ฆฌ ์•Œ๋ฆฌ์„ธ์š”.
Q. ํŒ ๋ฌธํ™”๊ฐ€ ์—†๋Š” ๋‚˜๋ผ์—์„œ ํŒ์„ ์ค˜๋„ ๋˜๋‚˜์š”?
ํŒ ๋ฌธํ™”๊ฐ€ ์—†๋Š” ๊ตญ๊ฐ€์—์„œ๋Š” ํŒ์„ ๊ฐ•์š”ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์˜คํžˆ๋ ค ํ˜„์ง€ ๋ฌธํ™”๋ฅผ ์กด์ค‘ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋ฏธ๊ตญ, ์บ๋‚˜๋‹ค, ํ˜ธ์ฃผ ๋“ฑ ํŒ ๋ฌธํ™”๊ฐ€ ๊ฐ•ํ•œ ๋‚˜๋ผ์—์„œ๋Š” ์ด ๊ธˆ์•ก์˜ 15~20% ์ •๋„ ํŒ์„ ์ฃผ๋Š” ๊ฒƒ์ด ์ผ๋ฐ˜์ ์ž…๋‹ˆ๋‹ค.
Q. ์˜ˆ์•ฝ ์•ฑ์—์„œ ์ง์ ‘ ์ฃผ๋ฌธ๋„ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?
์ผ๋ถ€ ์•ฑ์€ ์˜ˆ์•ฝ๊ณผ ๋™์‹œ์— ๋ฉ”๋‰ด ์ฃผ๋ฌธ๊นŒ์ง€ ์ง€์›ํ•˜์ง€๋งŒ, ๋Œ€๋ถ€๋ถ„์€ ๋ณ„๋„ ์ฃผ๋ฌธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ์•ฝ ์•ฑ์—์„œ๋Š” ์ขŒ์„ ํ™•๋ณด์— ์ง‘์ค‘ํ•˜๊ณ , ํ˜„์žฅ์— ๋„์ฐฉํ•ด์„œ ์ฃผ๋ฌธํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ตœ์‹  ์•ฑ ๊ธฐ๋Šฅ์€ ๊ณ„์† ์—…๋ฐ์ดํŠธ๋˜๋‹ˆ ๊ณต์‹ ์‚ฌ์ดํŠธ๋ฅผ ์ฐธ๊ณ ํ•˜์„ธ์š”.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”