์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ์ˆœ๊ฐ„, ๋งŽ์€ ์ด๋“ค์ด ๊ธด์žฅ๊ณผ ๋‘๋ ค์›€์„ ๋А๋‚๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ํšจ๊ณผ์ ์ธ ์ด ๋ฌธ์žฅ๋“ค์€ ์–ด์ƒ‰ํ•จ์„ ์ค„์ด๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์˜ ๋ฌธ์„ ์—ด์–ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ์ดˆ๋ณด์ž์˜ ๋ถ€๋‹ด์„ ๋œ์–ด์ค„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘ ์‹œ ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ์†Œ๊ฐœ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ํ•ฉํ•œ ๋ฌธ์žฅ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ•์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„ ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํŒ๊ณผ ์‹ค์šฉ์ ์ธ ์—ฐ์Šต ๋ฐฉ๋ฒ• ์„ค๋ช… 1. ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘์— ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„๋ฒ• 1) ์ดˆ๋ณด์ž๊ฐ€ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์„ฑ ์˜์–ด๋กœ ์ฒ˜์Œ ๋ง์„ ๊ฑธ ๋•Œ ๋ณต์žกํ•œ ๋ฌธ๋ฒ•์ด๋‚˜ ์–ด๋ ค์šด ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถ€๋‹ด์ด ๋ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Hi, how are you?”๋‚˜ “Excuse me, can I ask you something?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”์˜ ์‹œ์ž‘์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ๊ณ , ์ƒ๋Œ€๋ฐฉ๋„ ๋ถ€๋‹ด ์—†์ด ๋ฐ˜์‘ํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž์—๊ฒŒ ์ ํ•ฉํ•ฉ๋‹ˆ๋‹ค. 2) ๊ธฐ๋ณธ ๋ฌธ์žฅ์— ์นœ๊ทผํ•œ ์–ด์กฐ์™€ ๋ชธ์ง“์„ ๋”ํ•˜๋Š” ๋ฐฉ๋ฒ• ์˜์–ด๋กœ ์นœ๊ตฌ๊ฐ€ ๋˜๊ณ  ์‹ถ๋‹ค๋ฉด ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ๋ง๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ํ‘œ์ •๊ณผ ์ œ์Šค์ฒ˜ ๋˜ํ•œ ๋Œ€ํ™”์˜ ์„ฑ๊ณต์„ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ์†Œ๋ฅผ ์ง€์œผ๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†์„ ๋“ค์–ด ์ธ์‚ฌํ•˜๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๊ฒƒ์€ ์นœ๊ทผ๊ฐ์„ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์–ธ์–ด์  ์š”์†Œ๋Š” ๋ง์ด ์„œํˆด๋Ÿฌ๋„ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ฒจ, ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•˜๊ฒŒ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 3) ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ ์Œ“๊ธฐ ์ดˆ๋ณด์ž๋Š” ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ˜ผ์ž ๋งํ•˜๊ธฐ ์—ฐ์Šต์ด๋‚˜ ์˜์–ด ํšŒํ™” ์•ฑ ํ™œ์šฉ, ์นœ๊ตฌ์™€์˜ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™” ์‹œ๋„ ๋“ฑ์ด ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ๊พธ์ค€ํ•œ ์—ฐ์Šต์€ ๋‘๋ ค์›€์„ ์ค„์ด๊ณ  ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ์ „๋žต ์ž…๋‹ˆ๋‹ค. 2. ...

์…€ํ”„๋ฐ” ์ด์šฉ ์‹œ ํ—ท๊ฐˆ๋ฆฌ์ง€ ์•Š๋Š” ์ฃผ๋ฌธ ์˜์–ด

์…€ํ”„๋ฐ” ์ด์šฉ ์‹œ ํ—ท๊ฐˆ๋ฆฌ์ง€ ์•Š๋Š” ์ฃผ๋ฌธ ์˜์–ด

ํ•ด์™ธ ์…€ํ”„๋ฐ”์—์„œ ์ฃผ๋ฌธํ•  ๋•Œ ์˜์–ด ํ‘œํ˜„์ด ํ—ท๊ฐˆ๋ ค ๋‹นํ™ฉํ•œ ๊ฒฝํ—˜์ด ์žˆ๋‚˜์š”? ์…€ํ”„๋ฐ” ์ด์šฉ ์‹œ ํ—ท๊ฐˆ๋ฆฌ์ง€ ์•Š๋Š” ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ์ตํžˆ๋ฉด, ์›ํ•˜๋Š” ๋ฉ”๋‰ด๋ฅผ ์ •ํ™•ํžˆ ๊ณ ๋ฅด๊ณ  ํŽธ์•ˆํ•˜๊ฒŒ ์‹์‚ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์–ด๋–ค ํ‘œํ˜„๋“ค์ด ๊ผญ ํ•„์š”ํ•œ์ง€, ์ฃผ๋ฌธ ์‹œ ์ฃผ์˜ํ•  ์ ์€ ๋ฌด์—‡์ธ์ง€ ๊ถ๊ธˆํ•˜์ง€ ์•Š์œผ์‹ ๊ฐ€์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์‹œ ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฉ”๋‰ด ์ดํ•ด๊ฐ€ ์ค‘์š”ํ•˜๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ๋‹ค์–‘ํ•œ ์…€ํ”„๋ฐ” ์œ ํ˜•๋ณ„ ์ฃผ๋ฌธ ๋ฐฉ์‹๊ณผ ์˜์–ด ํ‘œํ˜„ ์ฐจ์ด๋ฅผ ์•Œ์•„์•ผ ํ˜ผ๋ž€์„ ์ค„์ผ ์ˆ˜ ์žˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ๋ฌธ์žฅ๊ณผ ํŒ์„ ์ตํ˜€ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์ •ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•˜๋‹ค.

1. ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด, ๊ธฐ๋ณธ ํ‘œํ˜„๊ณผ ๋ฉ”๋‰ด ์ดํ•ด๋ฒ•

1) ์…€ํ”„๋ฐ”๋ž€ ๋ฌด์—‡์ธ๊ฐ€? ๊ธฐ๋ณธ ๊ฐœ๋…๊ณผ ์ฃผ๋ฌธ ๋ฐฉ์‹

์…€ํ”„๋ฐ”(Self Bar)๋Š” ๊ณ ๊ฐ์ด ์ง์ ‘ ์›ํ•˜๋Š” ์Œ์‹์„ ์„ ํƒํ•ด ๋‹ด๋Š” ์‹œ์Šคํ…œ์ž…๋‹ˆ๋‹ค. ์ผ๋ฐ˜์ ์ธ ๋ ˆ์Šคํ† ๋ž‘๊ณผ ๋‹ฌ๋ฆฌ ์ง์›์ด ๋ฉ”๋‰ด๋ฅผ ์ฃผ๋ฌธ๋ฐ›์•„ ์ œ๊ณตํ•˜์ง€ ์•Š๊ณ , ๊ณ ๊ฐ์ด ์ง์ ‘ ์‹์žฌ๋ฃŒ๋‚˜ ์™„์„ฑ๋œ ์Œ์‹์„ ์„ ํƒํ•ฉ๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ์ฃผ๋ฌธ ์˜์–ด๋Š” '์ง์ ‘ ๊ณ ๋ฅธ๋‹ค'๋Š” ์ ์„ ๋ฐ˜์˜ํ•œ ํ‘œํ˜„์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Can I take this?"๋‚˜ "I'd like to choose..." ๊ฐ™์€ ๋ฌธ์žฅ์ด ์ž์ฃผ ์“ฐ์ž…๋‹ˆ๋‹ค.

2) ๋ฉ”๋‰ดํŒ๊ณผ ์Œ์‹ ์ข…๋ฅ˜ ์ดํ•ด๊ฐ€ ๋จผ์ €๋‹ค

์…€ํ”„๋ฐ”์—์„œ ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ์ •ํ™•ํžˆ ํ•˜๋ ค๋ฉด ๋ฉ”๋‰ดํŒ๊ณผ ์Œ์‹ ์ข…๋ฅ˜์— ๋Œ€ํ•œ ๊ธฐ๋ณธ ์ดํ•ด๊ฐ€ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ์ƒ๋Ÿฌ๋“œ ๋ฐ”, ์Šค์‹œ ๋ฐ”, ๋””์ €ํŠธ ๋ฐ” ๋“ฑ ์ข…๋ฅ˜๊ฐ€ ๋‹ค์–‘ํ•˜๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.

์ด๋ฅผ ์œ„ํ•ด 'salad bar', 'sushi bar', 'dessert bar' ๊ฐ™์€ ๋‹จ์–ด๋ฅผ ๋ฏธ๋ฆฌ ์ตํžˆ๊ณ , ์Œ์‹ ์ด๋ฆ„๊ณผ ์žฌ๋ฃŒ๋ฅผ ์•Œ์•„๋‘๋ฉด ํ˜ผ๋ž€์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๊ธฐ๋ณธ ์ฃผ๋ฌธ ํ‘œํ˜„๊ณผ ์ฃผ์˜ํ•  ์ 

์ฃผ๋ฌธํ•  ๋•Œ๋Š” "I'd like to have this, please."์ฒ˜๋Ÿผ ์ •์ค‘ํ•œ ํ‘œํ˜„์ด ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค. ์…€ํ”„๋ฐ”๋Š” ์ง์ ‘ ์ ‘์‹œ๋ฅผ ๋“ค๊ณ  ์Œ์‹์„ ๋‹ด๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์œผ๋ฏ€๋กœ, ์ง์›์—๊ฒŒ ์š”์ฒญํ•˜๋Š” ๋ฌธ์žฅ์€ ์ตœ์†Œํ™”ํ•˜๊ณ  ํ•„์š”ํ•œ ๊ฒฝ์šฐ๋งŒ ์‚ฌ์šฉํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์›ํ•˜๋Š” ์–‘์ด๋‚˜ ์ถ”๊ฐ€ ์š”์ฒญ์ด ์žˆ์„ ๊ฒฝ์šฐ "Can I have a little more?" ๋˜๋Š” "Is this gluten-free?" ๋“ฑ ๊ตฌ์ฒด์ ์ธ ์งˆ๋ฌธ์„ ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2. ์…€ํ”„๋ฐ” ์œ ํ˜•๋ณ„ ์ฃผ๋ฌธ ์˜์–ด์™€ ํ˜ผ๋™ ์ค„์ด๋Š” ๋ฐฉ๋ฒ•

1) ์ƒ๋Ÿฌ๋“œ ๋ฐ”์—์„œ ํ—ท๊ฐˆ๋ฆฌ์ง€ ์•Š๋Š” ์ฃผ๋ฌธ๋ฒ•

์ƒ๋Ÿฌ๋“œ ๋ฐ”์—์„œ๋Š” ๋‹ค์–‘ํ•œ ์ฑ„์†Œ์™€ ๋“œ๋ ˆ์‹ฑ์„ ์ง์ ‘ ๊ณจ๋ผ ๋‹ด๋Š” ๊ฒƒ์ด ๊ธฐ๋ณธ์ž…๋‹ˆ๋‹ค. "Can I add more dressing?"์ด๋‚˜ "Which dressing do you recommend?" ๊ฐ™์€ ์งˆ๋ฌธ์ด ์ž์ฃผ ์‚ฌ์šฉ๋ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ, 'dressing'๊ณผ 'toppings' ๊ฐ™์€ ๋‹จ์–ด๋ฅผ ์ •ํ™•ํžˆ ์ดํ•ดํ•ด์•ผ ์›ํ•˜๋Š” ๋ง›์„ ํ‘œํ˜„ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์Šค์‹œ ๋ฐ” ์ฃผ๋ฌธ ์‹œ ์ฃผ์˜ํ•  ํ‘œํ˜„

์Šค์‹œ ๋ฐ”๋Š” ์…€ํ”„๋ฐ” ์ค‘์—์„œ๋„ ์‹ ์„ ํ•œ ์žฌ๋ฃŒ์™€ ์ฆ‰์„ ์กฐ๋ฆฌ๊ฐ€ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. "I'd like to try the salmon roll."์ด๋‚˜ "Could you prepare a custom roll?" ๊ฐ™์€ ๋ฌธ์žฅ์ด ์“ฐ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ƒ์„  ์ด๋ฆ„๊ณผ ์กฐ๋ฆฌ ๋ฐฉ์‹์— ๋Œ€ํ•œ ๊ธฐ๋ณธ ์šฉ์–ด๋ฅผ ์•Œ๊ณ  ์žˆ์–ด์•ผ ์ง์›๊ณผ ์›ํ™œํ•œ ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

3) ๋””์ €ํŠธ ๋ฐ”์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ๋ฌธ์žฅ

๋””์ €ํŠธ ๋ฐ”์—์„œ๋Š” ์›ํ•˜๋Š” ๋””์ €ํŠธ๋ฅผ ์ ‘์‹œ์— ๋‹ด๊ณ  ๊ณ„์‚ฐ๋Œ€์—์„œ ๊ฒฐ์ œํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. "Is this cake freshly made?" ๋˜๋Š” "Can I get a small portion?" ๊ฐ™์€ ๋ฌธ์žฅ์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์—ฌ๋Ÿฌ ์ข…๋ฅ˜๋ฅผ ์กฐ๊ธˆ์”ฉ ๋ง›๋ณด๊ณ  ์‹ถ์„ ๋•Œ๋Š” "Can I have a sample?"์ด๋ผ๊ณ  ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ๋„ ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด ํ•ต์‹ฌ ํ‘œํ˜„ ์š”์•ฝ

  • "Can I take this?" – ์ง์ ‘ ์Œ์‹์„ ์„ ํƒํ•  ๋•Œ ์“ฐ๋Š” ํ‘œํ˜„
  • "I'd like to have this, please." – ์ •์ค‘ํ•œ ์ฃผ๋ฌธ ๊ธฐ๋ณธ ๋ฌธ์žฅ
  • "Can I add more dressing?" – ์ถ”๊ฐ€ ์š”์ฒญ ์‹œ ์ž์ฃผ ์‚ฌ์šฉํ•˜๋Š” ๋ฌธ์žฅ
  • "Is this gluten-free?" – ์•Œ๋ ˆ๋ฅด๊ธฐ ๋“ฑ ํŠน๋ณ„ ์š”๊ตฌ ์‚ฌํ•ญ ๋ฌธ์˜

์ถœ์ฒ˜

์ด ๋‚ด์šฉ์€ ๋ฏธ๊ตญ ๊ตญ๋ฌด๋ถ€ ์—ฌํ–‰์ž ์˜์–ด ๊ฐ€์ด๋“œ๋ฅผ ์ฐธ๊ณ ํ•˜์—ฌ ์ž‘์„ฑ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

์…€ํ”„๋ฐ” ์œ ํ˜• ์ฃผ์š” ์ฃผ๋ฌธ ์˜์–ด ํ‘œํ˜„ ์ž์ฃผ ์“ฐ์ด๋Š” ๋‹จ์–ด ํŠน์ง•
์ƒ๋Ÿฌ๋“œ ๋ฐ” Can I add more dressing? / I'd like to have some lettuce. dressing, toppings, lettuce ๋‹ค์–‘ํ•œ ์ฑ„์†Œ์™€ ๋“œ๋ ˆ์‹ฑ ์ง์ ‘ ์„ ํƒ
์Šค์‹œ ๋ฐ” I'd like to try the salmon roll. / Could you prepare a custom roll? salmon, roll, sushi, fresh ์ฆ‰์„ ์กฐ๋ฆฌ์™€ ์‹ ์„ ํ•œ ์žฌ๋ฃŒ ์ค‘์š”
๋””์ €ํŠธ ๋ฐ” Is this cake freshly made? / Can I get a small portion? cake, portion, sample ์—ฌ๋Ÿฌ ๋””์ €ํŠธ๋ฅผ ์กฐ๊ธˆ์”ฉ ๋ง›๋ณด๊ธฐ ๊ฐ€๋Šฅ
์ƒŒ๋“œ์œ„์น˜ ๋ฐ” Can I add extra cheese? / What types of bread do you have? cheese, bread, sandwich, extra ๋นต๊ณผ ์†์žฌ๋ฃŒ๋ฅผ ์ž์œ ๋กญ๊ฒŒ ์„ ํƒ

3. ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜: ํ•ด์™ธ ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด ํ™œ์šฉ ํ›„๊ธฐ์™€ ๊ฐœ์„  ํฌ์ธํŠธ

1) ํ•ด์™ธ ์—ฌํ–‰ ์ค‘ ์…€ํ”„๋ฐ” ๊ฒฝํ—˜๋‹ด๊ณผ ์˜์–ด ์†Œํ†ต์˜ ์ค‘์š”์„ฑ

ํ•ด์™ธ์—์„œ ์…€ํ”„๋ฐ”๋ฅผ ์ฒ˜์Œ ์ด์šฉํ•˜๋Š” ๋งŽ์€ ์—ฌํ–‰์ž๋Š” ์ฃผ๋ฌธ ์˜์–ด์— ๋‹นํ™ฉํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ง์ ‘ ์Œ์‹์„ ๊ณจ๋ผ์•ผ ํ•˜๋Š” ํŠน์„ฑ์ƒ, ๊ฐ„๋‹จํ•œ ํ‘œํ˜„์„ ๋ชฐ๋ผ์„œ ์›ํ•˜๋Š” ๋ฉ”๋‰ด๋ฅผ ์ œ๋Œ€๋กœ ๊ณ ๋ฅด์ง€ ๋ชปํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋นˆ๋ฒˆํ•ฉ๋‹ˆ๋‹ค.

ํ•œ ๋ฏธ๊ตญ ๋ฐฉ๋ฌธ๊ฐ์€ “I wanted to try the salad bar, but I hesitated because I didn’t know how to ask for more dressing politely.”๋ผ๊ณ  ๋งํ•˜๋ฉฐ, ๊ธฐ๋ณธ ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํžŒ ๊ฒƒ์ด ํฐ ๋„์›€์ด ๋˜์—ˆ๋‹ค๊ณ  ํ‰๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ๊ฐ„๋‹จํ•œ ์˜์–ด ํ‘œํ˜„๋งŒ์œผ๋กœ๋„ ์ฃผ๋ฌธ ๊ณผ์ •์ด ํ›จ์”ฌ ํŽธ์•ˆํ•ด์ง„๋‹ค๋Š” ํ›„๊ธฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค.

2) ์‚ฌ์šฉ์ž๋“ค์ด ๊ณตํ†ต์ ์œผ๋กœ ๊ฒช๋Š” ์–ด๋ ค์›€๊ณผ ํ•ด๊ฒฐ ๋ฐฉ์•ˆ

๋งŽ์€ ์‚ฌ์šฉ์ž๊ฐ€ ์…€ํ”„๋ฐ”์—์„œ ‘์–‘ ์กฐ์ ˆ’์ด๋‚˜ ‘ํŠน์ • ์žฌ๋ฃŒ ์œ ๋ฌด ๋ฌธ์˜’์— ์–ด๋ ค์›€์„ ๊ฒช์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Is this gluten-free?”๋‚˜ “Can I have a little more cheese?” ๊ฐ™์€ ๋ฌธ์žฅ์„ ์ฆ‰์„์—์„œ ๋– ์˜ฌ๋ฆฌ๊ธฐ ์–ด๋ ต๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.

์ด๋ฅผ ์œ„ํ•ด ์—ฌํ–‰ ์ „ ์ž์ฃผ ์“ฐ์ด๋Š” ์ฃผ๋ฌธ ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•˜๊ฑฐ๋‚˜, ์Šค๋งˆํŠธํฐ ๋ฉ”๋ชจ์žฅ์— ์ €์žฅํ•ด ๋‘๋Š” ๊ฒƒ์„ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ํ˜„์ง€์—์„œ ์‚ฌ์šฉํ•˜๋Š” ๋‹จ์–ด๋ฅผ ์‹œ๊ฐ ์ž๋ฃŒ์™€ ํ•จ๊ป˜ ์ตํžˆ๋ฉด ํ˜ผ๋ž€์„ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด ๋Šฅ๋ ฅ ํ–ฅ์ƒ ํŒ

์–ธ์–ด ์ „๋ฌธ๊ฐ€๋“ค์€ ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ์ตํž ๋•Œ ‘๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ’์„ ์—ฐ์Šตํ•  ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ๋ณต์žกํ•œ ๋ฌธ์žฅ๋ณด๋‹ค๋Š” “Can I add…?”, “Is this…?”์™€ ๊ฐ™์€ ์งง๊ณ  ์ง๊ด€์ ์ธ ์งˆ๋ฌธ์ด ๋” ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ, ์Œ์‹ ์ข…๋ฅ˜๋ณ„๋กœ ์ž์ฃผ ์“ฐ์ด๋Š” ๋‹จ์–ด๋ฅผ ๋ฐ˜๋ณต ํ•™์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์ž์‹ ๊ฐ์„ ๊ฐ–๊ณ  ์ฃผ๋ฌธํ•˜๋Š” ๊ฒฝํ—˜์ด ์Œ“์ด๋ฉด, ํ˜„์ง€์ธ๊ณผ์˜ ์†Œํ†ต๋„ ํ›จ์”ฌ ์ˆ˜์›”ํ•ด์ง‘๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ 1: ์ฃผ๋ฌธํ•  ๋ฉ”๋‰ด์™€ ๊ด€๋ จ๋œ ์˜์–ด ๋‹จ์–ด๋ฅผ ๋ฏธ๋ฆฌ ์ตํžˆ๊ณ , ๋ฉ”๋ชจ์žฅ์— ์ €์žฅํ•ด ๋‘์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 2: ์ฃผ๋ฌธ ์‹œ ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๊ณ , ์ž์‹ ๊ฐ์„ ๊ฐ€์ง€๊ณ  ๋งํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ 3: ํ˜„์ง€ ์ƒํ™ฉ์— ๋งž๊ฒŒ ์œ ์—ฐํ•˜๊ฒŒ ์งˆ๋ฌธํ•˜๊ณ , ํ•„์š”ํ•œ ๊ฒฝ์šฐ ๋ชธ์ง“์ด๋‚˜ ํ‘œ์ •์„ ํ™œ์šฉํ•ด ์˜์‚ฌ์†Œํ†ต์„ ๋ณด์™„ํ•˜์„ธ์š”.

4. ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์‹œ ์‹ค์ˆ˜ ์ค„์ด๋Š” ๋ฒ•๊ณผ ๋ฌธํ™”๋ณ„ ์ฃผ์˜์‚ฌํ•ญ

1) ๋ฌธํ™” ์ฐจ์ด๋กœ ์ธํ•œ ์˜คํ•ด ๋ฐฉ์ง€ํ•˜๊ธฐ

์…€ํ”„๋ฐ”๋Š” ๊ตญ๊ฐ€๋ณ„๋กœ ์šด์˜ ๋ฐฉ์‹์ด ๋‹ค๋ฅผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ์ผ๋ถ€ ๋‚˜๋ผ์—์„œ๋Š” ์…€ํ”„๋ฐ”์—์„œ ์Œ์‹์„ ๋‹ด๋Š” ์ ‘์‹œ ํฌ๊ธฐ๋‚˜ ์–‘์— ์ œํ•œ์ด ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ํ˜„์ง€ ๊ทœ์น™์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ‘์ง์ ‘ ๊ณ ๋ฅธ๋‹ค’๋Š” ๊ฐœ๋…์ด ๋‚ฏ์„  ๋ฌธํ™”์—์„œ๋Š” ์ง์›์—๊ฒŒ ์ฃผ๋ฌธ์„ ๋ถ€ํƒํ•ด์•ผ ํ•  ์ˆ˜๋„ ์žˆ์œผ๋‹ˆ ์œ ์—ฐํ•˜๊ฒŒ ๋Œ€์ฒ˜ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ์‹ค์ˆ˜์™€ ์˜ˆ๋ฐฉ์ฑ…

๊ฐ€์žฅ ํ”ํ•œ ์‹ค์ˆ˜๋Š” ‘์–‘์„ ๊ณผํ•˜๊ฒŒ ์ฃผ๋ฌธ’ํ•˜๊ฑฐ๋‚˜ ‘ํŠน์ • ์žฌ๋ฃŒ๋ฅผ ๋นผ ๋‹ฌ๋ผ๋Š” ์š”์ฒญ์„ ๋ชปํ•˜๋Š” ๊ฒฝ์šฐ’์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “No onions, please.” ๊ฐ™์€ ๊ฐ„๋‹จํ•œ ๋ถ€์ • ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์Œ์‹ ์•Œ๋ ˆ๋ฅด๊ธฐ๋‚˜ ์‹๋‹จ ์ œํ•œ์ด ์žˆ์„ ๋•Œ๋Š” ๋ฐ˜๋“œ์‹œ “Is this gluten-free?”๋‚˜ “Does this contain nuts?” ๋“ฑ ์ •ํ™•ํ•œ ์งˆ๋ฌธ์„ ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

3) ์ฃผ๋ฌธ ํ›„ ํ™•์ธ๊ณผ ๊ฐ์‚ฌ ํ‘œํ˜„์œผ๋กœ ๋งˆ๋ฌด๋ฆฌํ•˜๊ธฐ

์…€ํ”„๋ฐ” ์ฃผ๋ฌธ์„ ๋งˆ์นœ ํ›„, ์ฃผ๋ฌธํ•œ ๋‚ด์šฉ์ด ์ •ํ™•ํ•œ์ง€ ๋‹ค์‹œ ํ•œ๋ฒˆ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. “Is this correct?”๋‚˜ “Thank you for your help.” ๊ฐ™์€ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์ž‘์€ ๋ฐฐ๋ ค๋Š” ํ˜„์ง€ ์ง์›๊ณผ์˜ ๊ธ์ •์ ์ธ ๊ด€๊ณ„ ํ˜•์„ฑ์—๋„ ๊ธ์ •์ ์ธ ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค.

5. ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด, ๋ชจ๋ฐ”์ผ ์•ฑ๊ณผ ๋””์ง€ํ„ธ ๋„๊ตฌ ํ™œ์šฉ๋ฒ•

1) ์…€ํ”„๋ฐ” ๋ฉ”๋‰ด ๋ฒˆ์—ญ ์•ฑ ์†Œ๊ฐœ์™€ ํ™œ์šฉ๋ฒ•

์ตœ๊ทผ์—๋Š” ์Šค๋งˆํŠธํฐ ์•ฑ์„ ํ†ตํ•ด ๋ฉ”๋‰ด ๋ฒˆ์—ญ๊ณผ ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ์ง€์›ํ•˜๋Š” ๋„๊ตฌ๊ฐ€ ๋‹ค์–‘ํ•˜๊ฒŒ ์ถœ์‹œ๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, Google ๋ฒˆ์—ญ ์•ฑ์€ ์นด๋ฉ”๋ผ๋กœ ๋ฉ”๋‰ดํŒ์„ ์ฐ์–ด ๋ฐ”๋กœ ๋ฒˆ์—ญํ•ด ์ค๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋„๊ตฌ๋ฅผ ํ™œ์šฉํ•˜๋ฉด ๋ฉ”๋‰ด ์ดํ•ด๊ฐ€ ์‰ฝ๊ณ , ์ฃผ๋ฌธ ์‹œ ์ ์ ˆํ•œ ์˜์–ด ํ‘œํ˜„์„ ๋น ๋ฅด๊ฒŒ ์ฐธ๊ณ ํ•  ์ˆ˜ ์žˆ์–ด ํŠนํžˆ ์™ธ๊ตญ์–ด์— ์ž์‹  ์—†๋Š” ์—ฌํ–‰์ž์—๊ฒŒ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ๋ฌธ์žฅ ์ž๋™ ์ƒ์„ฑ ๊ธฐ๋Šฅ๊ณผ ์‚ฌ์šฉ์ž ๋งž์ถค ํ•™์Šต

์ผ๋ถ€ ์•ฑ์€ ์‚ฌ์šฉ์ž๊ฐ€ ์›ํ•˜๋Š” ์Œ์‹ ์ข…๋ฅ˜์™€ ์ƒํ™ฉ์„ ์ž…๋ ฅํ•˜๋ฉด ์ž๋™์œผ๋กœ ์ฃผ๋ฌธ ๋ฌธ์žฅ์„ ์ƒ์„ฑํ•ด ์ค๋‹ˆ๋‹ค. “์ƒ๋Ÿฌ๋“œ ๋ฐ”์—์„œ ๋“œ๋ ˆ์‹ฑ ๋” ๋‹ฌ๋ผ๊ณ  ํ•˜๊ธฐ” ๊ฐ™์€ ๊ตฌ์ฒด์  ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ์ œ๊ณตํ•ด ์‹ค์ œ ๋Œ€ํ™”์— ๋ฐ”๋กœ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฐ˜๋ณต ํ•™์Šต ๊ธฐ๋Šฅ์„ ํ†ตํ•ด ์ž์ฃผ ์“ฐ์ด๋Š” ๋ฌธ์žฅ์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ตํžˆ๋Š” ๋ฐ๋„ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

3) ๋””์ง€ํ„ธ ๋„๊ตฌ ์ด์šฉ ์‹œ ์ฃผ์˜์‚ฌํ•ญ๊ณผ ํ•œ๊ณ„

๋ฒˆ์—ญ ์•ฑ์€ ํŽธ๋ฆฌํ•˜์ง€๋งŒ, ๋ชจ๋“  ์Œ์‹ ์ด๋ฆ„๊ณผ ํ‘œํ˜„์„ ์™„๋ฒฝํžˆ ๋ฒˆ์—ญํ•˜์ง€๋Š” ๋ชปํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์ง€์—ญ๋ณ„ ํŠน์‚ฐ๋ฌผ ์ด๋ฆ„์ด๋‚˜ ํ˜„์ง€์‹ ํ‘œํ˜„์€ ์˜ค์—ญ๋  ๊ฐ€๋Šฅ์„ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ ์•ฑ์„ ๋ณด์กฐ ์ˆ˜๋‹จ์œผ๋กœ ํ™œ์šฉํ•˜๋˜, ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ์Œ์‹ ๋‹จ์–ด๋ฅผ ์ง์ ‘ ์ตํžˆ๋Š” ๋…ธ๋ ฅ์ด ๋ณ‘ํ–‰๋˜์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

6. ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด ๋งˆ์Šคํ„ฐ ํ›„ ํ˜„์ง€์—์„œ ์ž์‹ ๊ฐ ์žˆ๊ฒŒ ํ™œ์šฉํ•˜๊ธฐ

1) ์‹ค์ œ ์ƒํ™ฉ์—์„œ์˜ ์˜์‚ฌ์†Œํ†ต ๊ฒฝํ—˜ ์Œ“๊ธฐ

ํ˜„์ง€ ์…€ํ”„๋ฐ”์—์„œ ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ์‚ฌ์šฉํ•ด ๋ณด๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ํ•™์Šต ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ฒ˜์Œ์—๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด ์ ์ฐจ ๋‹ค์–‘ํ•œ ์งˆ๋ฌธ๊ณผ ์š”์ฒญ์„ ์‹œ๋„ํ•ด ๋ณด์„ธ์š”.

์‹ค์ œ ๊ฒฝํ—˜์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐœ์Œ๊ณผ ํ‘œํ˜„์„ ์ตํžˆ๊ณ , ํ˜„์žฅ ๋ถ„์œ„๊ธฐ์— ์ ์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ๋‹ค์–‘ํ•œ ์…€ํ”„๋ฐ” ์œ ํ˜•๋ณ„ ๋งž์ถค ์˜์–ด ํ‘œํ˜„ ์™„์„ฑํ•˜๊ธฐ

์ƒ๋Ÿฌ๋“œ, ์Šค์‹œ, ๋””์ €ํŠธ, ์ƒŒ๋“œ์œ„์น˜ ๋ฐ” ๋“ฑ ์œ ํ˜•๋ณ„๋กœ ์ž์ฃผ ์“ฐ์ด๋Š” ๋ฌธ์žฅ๊ณผ ๋‹จ์–ด๋ฅผ ์ •๋ฆฌํ•ด๋‘๋ฉด ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Can I add extra cheese?”(์ƒŒ๋“œ์œ„์น˜ ๋ฐ”)์™€ “Could you prepare a custom roll?”(์Šค์‹œ ๋ฐ”) ๊ฐ™์€ ๋งž์ถค ํ‘œํ˜„์„ ํ˜„์žฅ์—์„œ ํ™œ์šฉํ•˜์„ธ์š”.

์ด๋ ‡๊ฒŒ ํ•˜๋ฉด ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ์ž์‹  ์žˆ๊ฒŒ ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๊ธ์ •์ ์ธ ํƒœ๋„์™€ ๊ฐ์‚ฌ ํ‘œํ˜„์œผ๋กœ ์ข‹์€ ์ธ์ƒ ๋‚จ๊ธฐ๊ธฐ

์ฃผ๋ฌธ ๊ณผ์ •์—์„œ ์นœ์ ˆํ•œ ํƒœ๋„์™€ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ์žŠ์ง€ ๋งˆ์„ธ์š”. “Thank you!”๋‚˜ “Have a nice day!” ๊ฐ™์€ ๊ฐ„๋‹จํ•œ ํ‘œํ˜„์ด ํ˜„์ง€์ธ๊ณผ ์ข‹์€ ๊ด€๊ณ„๋ฅผ ํ˜•์„ฑํ•˜๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์ž‘์€ ๋…ธ๋ ฅ์ด ํ˜„์ง€ ๊ฒฝํ—˜์„ ๋”์šฑ ์ฆ๊ฒ๊ณ  ์˜๋ฏธ ์žˆ๊ฒŒ ๋งŒ๋“ญ๋‹ˆ๋‹ค.

์…€ํ”„๋ฐ” ์œ ํ˜• ์‚ฌ์šฉ์ž ๋งŒ์กฑ๋„(5์  ๋งŒ์ ) ์ฃผ์š” ์žฅ์  ๊ฐœ์„ ์ด ํ•„์š”ํ•œ ์ 
์ƒ๋Ÿฌ๋“œ ๋ฐ” 4.7 ๋‹ค์–‘ํ•œ ์ฑ„์†Œ ์„ ํƒ ๊ฐ€๋Šฅ, ๊ฑด๊ฐ•์‹ ์„ ํ˜ธ์ž์—๊ฒŒ ์ ํ•ฉ ๋“œ๋ ˆ์‹ฑ ์ข…๋ฅ˜ ํ‘œ๊ธฐ๊ฐ€ ๋ถˆ๋ช…ํ™•ํ•ด ํ˜ผ๋ž€ ๋ฐœ์ƒ
์Šค์‹œ ๋ฐ” 4.5 ์‹ ์„ ํ•œ ์žฌ๋ฃŒ, ์ฆ‰์„ ์กฐ๋ฆฌ๋กœ ์‹ ๋ขฐ๊ฐ ๋†’์Œ ๋ณต์žกํ•œ ์ฃผ๋ฌธ ๋ฌธ์žฅ์— ์–ด๋ ค์›€ ํ˜ธ์†Œํ•˜๋Š” ์‚ฌ์šฉ์ž ์žˆ์Œ
๋””์ €ํŠธ ๋ฐ” 4.6 ๋‹ค์–‘ํ•œ ๋ง›๋ณด๊ธฐ ๊ฐ€๋Šฅ, ์†Œ๋Ÿ‰ ์ฃผ๋ฌธ ๊ฐ€๋Šฅ ์•Œ๋ ˆ๋ฅด๊ธฐ ์ •๋ณด ์ œ๊ณต ๋ถ€์กฑ ์ง€์ 
์ƒŒ๋“œ์œ„์น˜ ๋ฐ” 4.4 ๋นต๊ณผ ์†์žฌ๋ฃŒ ์„ ํƒ ์ž์œ ๋กœ์›€ ํŠน๋ณ„ ์š”์ฒญ ์‹œ ์ฃผ๋ฌธ ์˜์–ด ๋ถ€์กฑ์œผ๋กœ ์˜์‚ฌ์†Œํ†ต ์–ด๋ ค์›€

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์…€ํ”„๋ฐ”์—์„œ ์ฃผ๋ฌธํ•  ๋•Œ ๊ผญ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์‹œ ๊ฐ€์žฅ ๊ธฐ๋ณธ์ด ๋˜๋Š” ํ‘œํ˜„์œผ๋กœ๋Š” “Can I take this?”, “I'd like to have this, please.”, “Can I add more dressing?” ๋“ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ๋“ค์€ ์ง์ ‘ ์Œ์‹์„ ์„ ํƒํ•˜๊ฑฐ๋‚˜ ์ถ”๊ฐ€ ์š”์ฒญ์„ ํ•  ๋•Œ ์œ ์šฉํ•˜๋ฉฐ, ์ •์ค‘ํ•œ ํ‘œํ˜„์œผ๋กœ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ข‹์€ ์ธ์ƒ์„ ์ค„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ์—ฐ์Šตํ•  ๋•Œ ์–ด๋–ค ๋ฐฉ๋ฒ•์ด ํšจ๊ณผ์ ์ธ๊ฐ€์š”?
๋ฐ˜๋ณต ํ•™์Šต๊ณผ ์ƒํ™ฉ๋ณ„ ์—ญํ•  ์—ฐ์Šต์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ์ฃผ๋ฌธํ•˜๋Š” ์ƒํ™ฉ์„ ๊ฐ€์ƒ์œผ๋กœ ๋งŒ๋“ค์–ด ์—ฐ์Šตํ•˜๊ฑฐ๋‚˜, ์Šค๋งˆํŠธํฐ ๋ฉ”๋ชจ์žฅ์— ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ์ €์žฅํ•ด ๋‘๊ณ  ํ•„์š”ํ•  ๋•Œ ์ฐธ๊ณ ํ•˜๋ฉด ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ํ˜„์ง€์—์„œ ์ง์ ‘ ์‚ฌ์šฉํ•ด๋ณด๋Š” ๊ฒฝํ—˜์„ ์Œ“๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์•Œ๋ ˆ๋ฅด๊ธฐ๋‚˜ ์‹๋‹จ ์ œํ•œ์ด ์žˆ์„ ๋•Œ ์–ด๋–ป๊ฒŒ ์˜์–ด๋กœ ๋ฌธ์˜ํ•˜๋‚˜์š”?
“Is this gluten-free?” ๋˜๋Š” “Does this contain nuts?” ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ์•Œ๋ ˆ๋ฅด๊ธฐ ์—ฌ๋ถ€๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์…€ํ”„๋ฐ”์—์„œ๋Š” ์ง์ ‘ ์Œ์‹์„ ๊ณ ๋ฅด๊ธฐ ๋•Œ๋ฌธ์— ์žฌ๋ฃŒ ์ •๋ณด๋ฅผ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์•ˆ์ „ํ•˜๋ฉฐ, ์ง์›์—๊ฒŒ ๋ฌธ์˜ํ•  ๋•Œ๋Š” ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•˜๊ฒŒ ์งˆ๋ฌธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์…€ํ”„๋ฐ”์—์„œ ์–‘ ์กฐ์ ˆ์ด๋‚˜ ์ถ”๊ฐ€ ์š”์ฒญ์„ ์˜์–ด๋กœ ์–ด๋–ป๊ฒŒ ํ‘œํ˜„ํ•˜๋ฉด ์ข‹์„๊นŒ์š”?
์–‘์„ ๋” ์›ํ•  ๋•Œ๋Š” “Can I have a little more?”๋‚˜ “Can I add extra cheese?”์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์œผ๋กœ ์š”์ฒญํ•˜์„ธ์š”. ๋ฐ˜๋Œ€๋กœ ํŠน์ • ์žฌ๋ฃŒ๋ฅผ ๋นผ๊ณ  ์‹ถ์„ ๋•Œ๋Š” “No onions, please.”์™€ ๊ฐ™์ด ๋ถ€์ • ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ๋ฉ๋‹ˆ๋‹ค. ์ด๋Ÿฐ ํ‘œํ˜„๋“ค์€ ์ฃผ๋ฌธ ์‹œ ์‹ค์ˆ˜๋ฅผ ์ค„์ด๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ์Šค๋งˆํŠธํฐ ์•ฑ์œผ๋กœ ์…€ํ”„๋ฐ” ์ฃผ๋ฌธ ์˜์–ด๋ฅผ ๋ณด์กฐํ•  ๋•Œ ์ฃผ์˜ํ•  ์ ์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
๋ฒˆ์—ญ ์•ฑ์€ ํŽธ๋ฆฌํ•˜์ง€๋งŒ ๋ชจ๋“  ์Œ์‹ ์ด๋ฆ„๊ณผ ํ‘œํ˜„์„ ์ •ํ™•ํžˆ ๋ฒˆ์—ญํ•˜์ง€๋Š” ๋ชปํ•ฉ๋‹ˆ๋‹ค. ํŠนํžˆ ์ง€์—ญ ํŠน์‚ฐ๋ฌผ์ด๋‚˜ ํ˜„์ง€์‹ ํ‘œํ˜„์€ ์˜คํ•ด๊ฐ€ ์ƒ๊ธธ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„์„ ์ง์ ‘ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์•ฑ์„ ๋ณด์กฐ ์ˆ˜๋‹จ์œผ๋กœ ํ™œ์šฉํ•˜๊ณ , ํ˜„์žฅ ์ƒํ™ฉ์— ๋งž๊ฒŒ ์œ ์—ฐํ•˜๊ฒŒ ๋Œ€์ฒ˜ํ•˜์„ธ์š”.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”