์‡ผํ•‘ FAQ ์˜์–ด๋กœ ํ™•์ธํ•˜๋Š” ๋ฐฉ๋ฒ•

์ด๋ฏธ์ง€
์˜จ๋ผ์ธ ์‡ผํ•‘ ์‹œ ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ(FAQ)์„ ์˜์–ด๋กœ ์ •ํ™•ํžˆ ํ™•์ธํ•˜๋Š” ๋ฐฉ๋ฒ•์€ ์ƒ๊ฐ๋ณด๋‹ค ๋ณต์žกํ•ฉ๋‹ˆ๋‹ค. ๋‹จ์ˆœ ๋ฒˆ์—ญ์„ ๋„˜์–ด์„œ, ์งˆ๋ฌธ ์˜๋„์™€ ๋‹ต๋ณ€ ๋‚ด์šฉ์„ ๋ช…ํ™•ํžˆ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ๊ด€๊ฑด์ธ๋ฐ์š”. ์‡ผํ•‘ FAQ ์˜์–ด๋กœ ํ™•์ธํ•˜๋Š” ๋ฐฉ๋ฒ• ์„ ์ตํžˆ๋ฉด ํ•ด์™ธ ์‡ผํ•‘ ์ค‘ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ๋Š” ํ˜ผ๋ž€๊ณผ ์‹ค์ˆ˜๋ฅผ ํฌ๊ฒŒ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์–ด๋–ค ์ ˆ์ฐจ๋ฅผ ํ†ตํ•ด ์‹ ์†ํ•˜๊ฒŒ ํ•ต์‹ฌ ์ •๋ณด๋ฅผ ํŒŒ์•…ํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ์‡ผํ•‘ FAQ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ์ฃผ์š” ํ‘œํ˜„๊ณผ ๋‹จ์–ด๋ฅผ ์ดํ•ดํ•˜๋Š” ๋ฐฉ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 2: ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ๋ฒˆ์—ญ ๋„๊ตฌ์™€ ๊ฒ€์ƒ‰ ํŒ์œผ๋กœ FAQ ๋‚ด์šฉ์„ ์ •ํ™•ํžˆ ํŒŒ์•…ํ•˜๋Š” ์ „๋žต ํ•ต์‹ฌ ์š”์•ฝ 3: FAQ ํ™•์ธ ์‹œ ์ฃผ์˜ํ•ด์•ผ ํ•  ๋ฌธํ™”์  ์ฐจ์ด์™€ ํ‘œํ˜„์ƒ์˜ ๋ฏธ๋ฌ˜ํ•œ ๋‰˜์•™์Šค 1. ํ•ด์™ธ ์‡ผํ•‘ FAQ ์˜์–ด ํ‘œํ˜„๊ณผ ์ฃผ์š” ๋‹จ์–ด ์ดํ•ดํ•˜๊ธฐ: ๊ธฐ๋ณธ ์šฉ์–ด ๋ฐ ํ•ต์‹ฌ ํŒจํ„ด 1) ์ž์ฃผ ๋“ฑ์žฅํ•˜๋Š” FAQ ํ‚ค์›Œ๋“œ์™€ ํ‘œํ˜„ ํŒŒ์•…ํ•˜๊ธฐ ์‡ผํ•‘ FAQ์—์„œ ์ž์ฃผ ๋‚˜์˜ค๋Š” ์˜์–ด ํ‘œํ˜„์—๋Š” ‘Return policy’, ‘Shipping information’, ‘Payment methods’ ๋“ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๊ธฐ๋ณธ ์šฉ์–ด๋ฅผ ๋ฏธ๋ฆฌ ์ตํžˆ๋ฉด ๋ฌธ๋งฅ ํŒŒ์•…์ด ํ›จ์”ฌ ์ˆ˜์›”ํ•ด์ง‘๋‹ˆ๋‹ค. ํŠนํžˆ ‘refund’, ‘exchange’, ‘delivery time’ ๊ฐ™์€ ๋‹จ์–ด๋Š” ๊ตฌ๋งค ๊ฒฐ์ •์— ์ค‘์š”ํ•œ ์˜ํ–ฅ์„ ๋ฏธ์น˜๋ฏ€๋กœ ๋ฐ˜๋“œ์‹œ ์ •ํ™•ํžˆ ์ดํ•ดํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. 2) FAQ ์งˆ๋ฌธ ํ˜•ํƒœ๋ณ„ ํŠน์ง• ๋ถ„์„ ํ•ด์™ธ ํŽธ์ง‘์ƒต ํ•œ์ •ํŒ ์ง๊ตฌ ์˜์–ด๋กœ ์žก๊ธฐ FAQ๋Š” ์ฃผ๋กœ ์˜๋ฌธ๋ฌธ ํ˜•ํƒœ๋กœ ๊ตฌ์„ฑ๋˜์ง€๋งŒ, ๊ฐ„๋‹จํ•œ ์„ค๋ช…๋ฌธ๋„ ํฌํ•จ๋ฉ๋‹ˆ๋‹ค. ‘How do I...?’ ํ˜น์€ ‘What is the procedure for...?’ ๊ฐ™์€ ์งˆ๋ฌธ ์œ ํ˜•์„ ์ธ์ง€ํ•˜๊ณ , ๊ทธ์— ๋งž๋Š” ๋‹ต๋ณ€ ํŒจํ„ด์„ ์ตํžˆ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์ดํ•ด๊ฐ€ ์–ด๋ ค์šด ๋ฌธ์žฅ์€ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ฅผ ๋‚˜๋ˆ ์„œ ๋ถ„์„ํ•˜๋ฉด ํ•ต์‹ฌ ์ •๋ณด๋ฅผ ์‰ฝ๊ฒŒ ์ถ”์ถœํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ์‹ค์ „ ํŒ: ์˜์–ด FAQ์—์„œ ์ž์ฃผ ํ˜ผ๋™๋˜๋Š” ๋‹จ์–ด ๊ตฌ๋ณ„ํ•˜๊ธฐ ‘Warranty’์™€ ‘Guarantee’, ‘Exchange’์™€ ‘Return’ ๋“ฑ ๋น„์Šทํ•œ ์˜๋ฏธ์ง€๋งŒ ๋ฏธ๋ฌ˜ํ•œ ์ฐจ์ด๊ฐ€ ์žˆ๋Š” ๋‹จ์–ด...

๋ณต์ˆ˜ ์•„์ดํ…œ ํ•œ๋ฒˆ์— ์š”์ฒญํ•˜๋Š” ์Šค๋งˆํŠธ ์‡ผํ•‘ ์˜์–ด

๋ณต์ˆ˜ ์•„์ดํ…œ ํ•œ๋ฒˆ์— ์š”์ฒญํ•˜๋Š” ์Šค๋งˆํŠธ ์‡ผํ•‘ ์˜์–ด

ํ•ด์™ธ ์‡ผํ•‘์—์„œ ์—ฌ๋Ÿฌ ์ƒํ’ˆ์„ ํ•œ๊บผ๋ฒˆ์— ์ฃผ๋ฌธํ•˜๊ณ  ์‹ถ์„ ๋•Œ, ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ๊นŒ์š”? ๋ณต์ˆ˜ ์•„์ดํ…œ ํ•œ๋ฒˆ์— ์š”์ฒญํ•˜๋Š” ์Šค๋งˆํŠธ ์‡ผํ•‘ ์˜์–ด๋ฅผ ์ตํžˆ๋ฉด, ์ฃผ๋ฌธ ๊ณผ์ •์ด ํ›จ์”ฌ ๊ฐ„ํŽธํ•ด์ง€๊ณ  ์˜คํ•ด ์—†์ด ์›ํ•˜๋Š” ์ œํ’ˆ์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์‹ค์ „์—์„œ ๋ฐ”๋กœ ์จ๋จน์„ ์ˆ˜ ์žˆ๋Š” ํ•ต์‹ฌ ๋ฌธ์žฅ๊ณผ ์ „๋žต์€ ๋ฌด์—‡์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ ํ•„์ˆ˜์ ์ธ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ฅผ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ฃผ๋ฌธ ์‹ค์ˆ˜ ๋ฐฉ์ง€๋ฅผ ์œ„ํ•œ ๋ช…ํ™•ํ•œ ์š”์ฒญ ๋ฐฉ๋ฒ•๊ณผ ์‡ผํ•‘ ํŒ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ๋‹ค์–‘ํ•œ ์ƒํ™ฉ๋ณ„ ์˜ˆ๋ฌธ๊ณผ ์‹ค์ œ ๋Œ€ํ™” ํŒจํ„ด์„ ํ†ตํ•ด ์‘์šฉ๋ ฅ์„ ๋†’์ž…๋‹ˆ๋‹ค.

1. ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฌธ์žฅ ํŒจํ„ด

1) ์—ฌ๋Ÿฌ ์ œํ’ˆ์„ ํ•œ ๋ฒˆ์— ์š”์ฒญํ•˜๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ๊ตฌ์กฐ

์—ฌ๋Ÿฌ ์•„์ดํ…œ์„ ๋™์‹œ์— ์ฃผ๋ฌธํ•  ๋•Œ๋Š” “I would like to order...”๋‚˜ “Could I get...” ๊ฐ™์€ ์ •์ค‘ํ•œ ํ‘œํ˜„์„ ์‹œ์ž‘์œผ๋กœ ์ œํ’ˆ ๋ชฉ๋ก์„ ๋ช…ํ™•ํžˆ ๋‚˜์—ดํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “I would like to order two shirts and a pair of shoes”์ฒ˜๋Ÿผ ๊ตฌ์ฒด์ ์ธ ์ˆ˜๋Ÿ‰๊ณผ ํ’ˆ๋ชฉ์„ ํฌํ•จํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋ฌธ์žฅ ํŒจํ„ด์€ ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ , ํŒ๋งค์ž์—๊ฒŒ ์ •ํ™•ํ•œ ์ •๋ณด๋ฅผ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

2) ์•„์ดํ…œ ๊ตฌ๋ถ„๊ณผ ์ˆ˜๋Ÿ‰ ๋ช…ํ™•ํžˆ ํ•˜๊ธฐ

๋ณต์ˆ˜ ์ฃผ๋ฌธ ์‹œ ๊ฐ ์ œํ’ˆ์˜ ์ˆ˜๋Ÿ‰๊ณผ ์‚ฌ์ด์ฆˆ, ์ƒ‰์ƒ ๋“ฑ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ๋ถ„๋ช…ํžˆ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. “three medium-sized blue t-shirts” ๋˜๋Š” “one large black backpack and two small wallets”์ฒ˜๋Ÿผ ์ƒ์„ธํ•˜๊ฒŒ ๋งํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ ์‚ฌ์ด์ฆˆ๋‚˜ ์ƒ‰์ƒ ํ˜ผ๋™์„ ๋ฐฉ์ง€ํ•˜๊ธฐ ์œ„ํ•ด ํ˜•์šฉ์‚ฌ์™€ ๋ช…์‚ฌ๋ฅผ ํ•จ๊ป˜ ์ •ํ™•ํžˆ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

3) ์š”์ฒญ ํ™•์ธ ๋ฐ ๋ณ€๊ฒฝ ๋ฌธ์˜ ํ‘œํ˜„

์ฃผ๋ฌธ ํ›„ ํŒ๋งค์ž์—๊ฒŒ ๋‚ด์šฉ ํ™•์ธ์„ ์š”์ฒญํ•˜๊ฑฐ๋‚˜ ๋ณ€๊ฒฝ์„ ์›ํ•  ๋•Œ๋Š” “Could you please confirm my order?” ๋˜๋Š” “Is it possible to change the quantity of the second item?”์™€ ๊ฐ™์€ ํ‘œํ˜„์„ ์”๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋ฌธ์žฅ์€ ์ฃผ๋ฌธ ์‹ค์ˆ˜๋ฅผ ๋ฏธ์—ฐ์— ๋ฐฉ์ง€ํ•˜๋ฉฐ, ์›ํ™œํ•œ ์†Œํ†ต์„ ๋•์Šต๋‹ˆ๋‹ค.

2. ์ฃผ๋ฌธ ์˜ค๋ฅ˜ ์ค„์ด๊ธฐ ์œ„ํ•œ ๋ช…ํ™•ํ•œ ์š”์ฒญ ์ „๋žต๊ณผ ์‡ผํ•‘ ํŒ

1) ์ œํ’ˆ ๋ฒˆํ˜ธ ๋ฐ ๋งํฌ ํ™œ์šฉํ•˜๊ธฐ

์‡ผํ•‘ ์‹œ ์ œํ’ˆ ์ด๋ฆ„๋งŒ ๋งํ•˜๋Š” ๋Œ€์‹ , ์ œํ’ˆ ๋ฒˆํ˜ธ๋‚˜ ๋งํฌ๋ฅผ ํ•จ๊ป˜ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “I want to order item number 12345 and item number 67890”๋ผ๊ณ  ํ•˜๋ฉด ํŒ๋งค์ž๊ฐ€ ์ •ํ™•ํ•œ ์ƒํ’ˆ์„ ๋น ๋ฅด๊ฒŒ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Š” ํŠนํžˆ ๋น„์Šทํ•œ ์ œํ’ˆ์ด ๋งŽ์€ ๊ฒฝ์šฐ ์ฃผ๋ฌธ ์˜ค๋ฅ˜๋ฅผ ํฌ๊ฒŒ ์ค„์—ฌ์ค๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ๋‚ด์—ญ ์žฌํ™•์ธ ์š”์ฒญํ•˜๋Š” ๋ฒ•

์ฃผ๋ฌธ ์™„๋ฃŒ ํ›„ “Could you send me a summary of my order?” ๋˜๋Š” “Please confirm the items and quantities I requested” ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ด ๋‚ด์—ญ์„ ํ™•์ธ๋ฐ›์œผ๋ฉด, ๋ฌธ์ œ๊ฐ€ ๋ฐœ์ƒํ–ˆ์„ ๋•Œ ์‹ ์†ํ•˜๊ฒŒ ๋Œ€์‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์—ฌ๋Ÿฌ ์•„์ดํ…œ ๋ฐฐ์†ก ๊ด€๋ จ ๋ฌธ์˜

๋ณต์ˆ˜ ์•„์ดํ…œ์„ ์ฃผ๋ฌธํ•  ๋•Œ ๋ฐฐ์†ก๋น„๋‚˜ ๋ฐฐ์†ก ๋ฐฉ์‹์ด ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, “Will all items be shipped together?” ๋˜๋Š” “Are there any additional shipping charges for multiple items?”์™€ ๊ฐ™์ด ๋ฐฐ์†ก ๊ด€๋ จ ์งˆ๋ฌธ์„ ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ด๋กœ ์ธํ•ด ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ๋น„์šฉ ๋ฐœ์ƒ์„ ๋ฐฉ์ง€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ ํ•ต์‹ฌ ์ฒดํฌ๋ฆฌ์ŠคํŠธ

  • ์ •ํ™•ํ•œ ์ˆ˜๋Ÿ‰๊ณผ ์ œํ’ˆ๋ช… ๋ช…์‹œ
  • ์ƒ‰์ƒ, ์‚ฌ์ด์ฆˆ ๋“ฑ ์„ธ๋ถ€ ์‚ฌํ•ญ ๊ตฌ์ฒดํ™”
  • ์ œํ’ˆ ๋ฒˆํ˜ธ ๋˜๋Š” ๋งํฌ ํฌํ•จ
  • ์ฃผ๋ฌธ ํ™•์ธ ๋ฐ ๋ณ€๊ฒฝ ์š”์ฒญ ํ‘œํ˜„ ์‚ฌ์šฉ
  • ๋ฐฐ์†ก ๊ด€๋ จ ์กฐ๊ฑด ๋ฌธ์˜
ํ‘œํ˜„ ์œ ํ˜• ์˜ˆ๋ฌธ ์šฉ๋„ ๋น„๊ณ 
์ฃผ๋ฌธ ์‹œ์ž‘ I would like to order three T-shirts and two hats. ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์˜์‚ฌ ์ „๋‹ฌ ์ •์ค‘ํ•œ ์š”์ฒญ
์ˆ˜๋Ÿ‰ ๋ฐ ์ƒ์„ธ ์ •๋ณด Two medium-sized blue shirts, one large black backpack. ์ œํ’ˆ ์ˆ˜๋Ÿ‰ ๋ฐ ์„ธ๋ถ€์‚ฌํ•ญ ๋ช…ํ™•ํ™” ์˜คํ•ด ๋ฐฉ์ง€
์ฃผ๋ฌธ ํ™•์ธ ์š”์ฒญ Could you please confirm my order? ์ฃผ๋ฌธ ๋‚ด์šฉ ํ™•์ธ ์˜ค๋ฅ˜ ์˜ˆ๋ฐฉ
๋ฐฐ์†ก ๋ฌธ์˜ Will all items be shipped together? ๋ฐฐ์†ก ๋ฐฉ์‹ ๋ฐ ๋น„์šฉ ํ™•์ธ ์ถ”๊ฐ€ ๋น„์šฉ ๋ฐฉ์ง€

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์‹ค์ œ ์‡ผํ•‘ ์ƒํ™ฉ์—์„œ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ตฌ์ฒด์ ์ธ ๋Œ€ํ™” ์˜ˆ์‹œ์™€ ๋” ๋ณต์žกํ•œ ์ฃผ๋ฌธ ์ƒํ™ฉ์— ๋Œ€์ฒ˜ํ•˜๋Š” ์Šค๋งˆํŠธํ•œ ์˜์–ด ํ‘œํ˜„์„ ์‹ฌ๋„ ์žˆ๊ฒŒ ๋‹ค๋ฃจ๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ์‹ค์ œ ์‚ฌ์šฉ ํ›„๊ธฐ์™€ ํŒ: ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์„ฑ๊ณต ์‚ฌ๋ก€์™€ ๋ฌธ์ œ์  ๋ถ„์„

1) ์‚ฌ์šฉ์ž ๊ฒฝํ—˜์—์„œ ๋ณธ ๋ช…ํ™•ํ•œ ์ฃผ๋ฌธ ํ‘œํ˜„์˜ ํšจ๊ณผ

์‹ค์ œ ํ•ด์™ธ ์‡ผํ•‘ ์‚ฌ์šฉ์ž๋“ค์€ ์ฃผ๋ฌธ ์‹œ ์ œํ’ˆ๋ช…๊ณผ ์ˆ˜๋Ÿ‰, ์ƒ‰์ƒ, ์‚ฌ์ด์ฆˆ ๋“ฑ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ๋ช…ํ™•ํžˆ ๊ธฐ์žฌํ•  ๋•Œ, ๋ฐฐ์†ก ์˜ค๋ฅ˜๊ฐ€ ํฌ๊ฒŒ ์ค„์–ด๋“ ๋‹ค๊ณ  ๋ณด๊ณ ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “I would like to order three medium-sized red jackets and one pair of black sneakers”์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์œผ๋กœ ํ‘œํ˜„ํ•˜๋ฉด ํŒ๋งค์ž๊ฐ€ ์ฃผ๋ฌธ ๋‚ด์šฉ์„ ์ •ํ™•ํžˆ ์ดํ•ดํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ช…ํ™•ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์€ ์žฌ๋ฐฐ์†ก ์š”์ฒญ์ด๋‚˜ ํ™˜๋ถˆ ์ ˆ์ฐจ๋ฅผ ์ค„์—ฌ ์ตœ์ข… ๋น„์šฉ ์ ˆ๊ฐ์—๋„ ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ์‹ค์ˆ˜ ์‚ฌ๋ก€์™€ ํ•ด๊ฒฐ ๋ฐฉ์•ˆ

์ฃผ๋ฌธ ๊ณผ์ •์—์„œ ํ”ํžˆ ๋ฐœ์ƒํ•˜๋Š” ์‹ค์ˆ˜๋Š” ์ˆ˜๋Ÿ‰ ํ˜ผ๋™, ์‚ฌ์ด์ฆˆ ์˜ค๋ฅ˜, ๋˜๋Š” ์ƒ‰์ƒ ๋ˆ„๋ฝ์ž…๋‹ˆ๋‹ค. ํ•œ ์‚ฌ์šฉ์ž๋Š” “I want two blue shirts”๋งŒ ์ „๋‹ฌํ–ˆ๋Š”๋ฐ, ์‚ฌ์ด์ฆˆ ์ •๋ณด๊ฐ€ ์—†์–ด ์ž˜๋ชป๋œ ์ œํ’ˆ์„ ๋ฐ›๋Š” ๊ฒฝํ—˜์„ ํ–ˆ์Šต๋‹ˆ๋‹ค.

์ด ๊ฒฝ์šฐ “two medium-sized blue shirts”์ฒ˜๋Ÿผ ์„ธ๋ถ€ ์‚ฌํ•ญ์„ ์ฒจ๋ถ€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋ฉฐ, ์ฃผ๋ฌธ ์ „ ๋‹ค์‹œ ํ•œ ๋ฒˆ ํŒ๋งค์ž์—๊ฒŒ ํ™•์ธ์„ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ ์ฒดํฌ๋ฆฌ์ŠคํŠธ ํ™œ์šฉ

๊ตญ์ œ ์‡ผํ•‘ ์ „๋ฌธ๊ฐ€๋“ค์€ ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ “์ œํ’ˆ ๋ฒˆํ˜ธ, ์ •ํ™•ํ•œ ์ˆ˜๋Ÿ‰, ์‚ฌ์ด์ฆˆ, ์ƒ‰์ƒ, ๋ฐฐ์†ก ๋ฐฉ์‹”์„ ๋ฐ˜๋“œ์‹œ ๋ช…ํ™•ํžˆ ํ•ด์•ผ ํ•œ๋‹ค๊ณ  ์กฐ์–ธํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ, ์ฃผ๋ฌธ ํ›„์—๋Š” ๋ฐ˜๋“œ์‹œ “Could you please confirm my order?”์™€ ๊ฐ™์€ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ฃผ๋ฌธ ๋‚ด์—ญ์„ ์žฌํ™•์ธํ•  ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์Šต๊ด€์€ ์žฅ๊ธฐ์ ์œผ๋กœ ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ์‡ผํ•‘ ๊ฒฝํ—˜์„ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐ ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ์ฃผ๋ฌธ ์‹œ ์ˆ˜๋Ÿ‰๊ณผ ์ œํ’ˆ ์ƒ์„ธ ์ •๋ณด๋ฅผ ๋ฐ˜๋“œ์‹œ ํฌํ•จํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ B: ์ฃผ๋ฌธ ํ›„ ํŒ๋งค์ž์—๊ฒŒ ์ฃผ๋ฌธ ๋‚ด์—ญ ํ™•์ธ ์š”์ฒญ์„ ์Šต๊ด€ํ™”ํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ํŒ C: ์ œํ’ˆ ๋ฒˆํ˜ธ๋‚˜ ๋งํฌ๋ฅผ ํ•จ๊ป˜ ์ „๋‹ฌํ•ด ์˜ค๋ฐฐ์†ก์„ ์ตœ์†Œํ™”ํ•  ๊ฒƒ
์ฃผ๋ฌธ ์‹ค์ˆ˜ ์œ ํ˜• ์›์ธ ๊ฒฐ๊ณผ ํ•ด๊ฒฐ์ฑ…
์ˆ˜๋Ÿ‰ ํ˜ผ๋™ ์ˆ˜๋Ÿ‰ ๋ฏธ๊ธฐ์žฌ ๋˜๋Š” ๋ชจํ˜ธํ•œ ํ‘œํ˜„ ์›ํ•˜๋Š” ์ˆ˜๋Ÿ‰๋ณด๋‹ค ์ ๊ฑฐ๋‚˜ ๋งŽ๊ฒŒ ๋ฐฐ์†ก ์ •ํ™•ํ•œ ์ˆซ์ž์™€ ๋‹จ์œ„ ๋ช…ํ™•ํžˆ ํ‘œํ˜„
์‚ฌ์ด์ฆˆ ์˜ค๋ฅ˜ ์‚ฌ์ด์ฆˆ ์ •๋ณด ๋ˆ„๋ฝ ๋งž์ง€ ์•Š๋Š” ์‚ฌ์ด์ฆˆ ์ œํ’ˆ ์ˆ˜๋ น ์‚ฌ์ด์ฆˆ์™€ ์ƒ‰์ƒ ๋“ฑ ์„ธ๋ถ€ ์ •๋ณด ๊ตฌ์ฒดํ™”
์ƒ‰์ƒ ํ˜ผ๋™ ์ƒ‰์ƒ ๋ช…์‹œ ๋ถ€์กฑ ์›ํ•˜์ง€ ์•Š๋Š” ์ƒ‰์ƒ ์ˆ˜๋ น ํ˜•์šฉ์‚ฌ์™€ ๋ช…์‚ฌ ํ•จ๊ป˜ ์ •ํ™•ํžˆ ์‚ฌ์šฉ
๋ฐฐ์†ก ๋ถ„๋ฆฌ ๋ฐฐ์†ก ์กฐ๊ฑด ๋ฌธ์˜ ๋ฏธํก ๋ณ„๋„ ๋ฐฐ์†ก๋น„ ์ถ”๊ฐ€ ๋ฐœ์ƒ ๋ฐฐ์†ก ๋ฐฉ์‹๊ณผ ๋น„์šฉ ์‚ฌ์ „ ํ™•์ธ

4. ์ƒํ™ฉ๋ณ„ ๋ณต์žกํ•œ ์ฃผ๋ฌธ ์ฒ˜๋ฆฌ๋ฒ•๊ณผ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„ ์‹ฌํ™”

1) ์ฃผ๋ฌธ ๋ณ€๊ฒฝ ๋ฐ ์ถ”๊ฐ€ ์š”์ฒญ ์‹œ ์Šค๋งˆํŠธํ•œ ํ‘œํ˜„

์ฃผ๋ฌธ ์™„๋ฃŒ ํ›„ ๋ณ€๊ฒฝ์ด ํ•„์š”ํ•  ๋•Œ๋Š” “Is it possible to change the quantity of the second item?” ๋˜๋Š” “Can I add one more unit of the first product?”์ฒ˜๋Ÿผ ๋ช…ํ™•ํ•˜๊ฒŒ ์š”์ฒญํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ๋ฌธ์žฅ์€ ํŒ๋งค์ž์—๊ฒŒ ํ˜ผ์„ ์„ ์ค„์ด๊ณ , ์‹ ์†ํ•œ ์ฒ˜๋ฆฌ์— ๋„์›€์„ ์ค๋‹ˆ๋‹ค.

2) ๋ถ€๋ถ„ ๋ฐฐ์†ก ์š”์ฒญ ๋ฐ ๋ถ„ํ•  ๋ฐฐ์†ก ์•ˆ๋‚ด

์—ฌ๋Ÿฌ ์•„์ดํ…œ ์ค‘ ์ผ๋ถ€๋งŒ ๋จผ์ € ๋ฐ›๊ณ  ์‹ถ์„ ๋•Œ๋Š” “Could you ship the shirts first and the shoes later?”์™€ ๊ฐ™์ด ๋ถ„ํ•  ๋ฐฐ์†ก ์˜์‚ฌ๋ฅผ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ถ”๊ฐ€ ๋ฐฐ์†ก๋น„ ๋ฐœ์ƒ ์—ฌ๋ถ€๋ฅผ “Are there any additional shipping charges for split shipments?”๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋ฉฐ ๋น„์šฉ ๋ฌธ์ œ๋ฅผ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ํ˜„๋ช…ํ•ฉ๋‹ˆ๋‹ค.

3) ํ• ์ธ ๋ฐ ํ”„๋กœ๋ชจ์…˜ ์ฝ”๋“œ ์ ์šฉ ๋ฌธ์˜๋ฒ•

๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ ํ• ์ธ ํ˜œํƒ์„ ๋ฐ›๊ณ  ์‹ถ์„ ๊ฒฝ์šฐ, “Do you offer any discounts for bulk orders?” ๋˜๋Š” “Can I apply a promo code for this multiple item purchase?”์™€ ๊ฐ™์€ ์งˆ๋ฌธ์„ ํ†ตํ•ด ์ถ”๊ฐ€ ํ˜œํƒ์„ ๋ˆ„๋ฆด ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ ์‹œ์ฆŒ ์„ธ์ผ ๊ธฐ๊ฐ„์—๋Š” ์ด๋ ‡๊ฒŒ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ๋น„์šฉ ์ ˆ๊ฐ์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ์ฃผ์˜์‚ฌํ•ญ A: ์ฃผ๋ฌธ ๋ณ€๊ฒฝ ์‹œ ๊ฐ€๋Šฅํ•œ ํ•œ ๋น ๋ฅธ ์‹œ์ผ ๋‚ด ์š”์ฒญํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ์ฃผ์˜์‚ฌํ•ญ B: ๋ถ„ํ•  ๋ฐฐ์†ก ์‹œ ์ถ”๊ฐ€ ๋น„์šฉ ์—ฌ๋ถ€๋ฅผ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•  ๊ฒƒ
  • ํ•ต์‹ฌ ์ฃผ์˜์‚ฌํ•ญ C: ํ• ์ธ ์ ์šฉ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ์‚ฌ์ „์— ๋ฌธ์˜ํ•ด ๋น„์šฉ์„ ์ ˆ์•ฝํ•  ๊ฒƒ

5. ํ•ด์™ธ ์‡ผํ•‘์—์„œ ์ž์ฃผ ๊ฒช๋Š” ๋ฌธ์ œ์™€ ์˜์–ด ์†Œํ†ต์œผ๋กœ ํ•ด๊ฒฐํ•˜๋Š” ๋ฐฉ๋ฒ•

1) ์ œํ’ˆ ์„ค๋ช… ๋ฏธํก์œผ๋กœ ์ธํ•œ ์˜คํ•ด ๋ฐฉ์ง€

ํŒ๋งค์ž๊ฐ€ ์ œํ’ˆ ์„ค๋ช…์„ ๊ฐ„๋žตํžˆ ์ž‘์„ฑํ–ˆ๊ฑฐ๋‚˜ ๋ฒˆ์—ญ์ด ๋ถ€์‹คํ•  ๊ฒฝ์šฐ, ๊ตฌ๋งค์ž๋Š” “Could you provide more details about the material and size?”๋ผ๊ณ  ์ถ”๊ฐ€ ์ •๋ณด๋ฅผ ์š”์ฒญํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด ์งˆ๋ฌธ์€ ์ œํ’ˆ ์„ ํƒ ์˜ค๋ฅ˜๋ฅผ ์ค„์ด๊ณ , ๊ธฐ๋Œ€์— ๋ถ€ํ•ฉํ•˜๋Š” ์ƒํ’ˆ ์ˆ˜๋ น์„ ๋•์Šต๋‹ˆ๋‹ค.

2) ๋ฐ˜ํ’ˆ ๋ฐ ํ™˜๋ถˆ ์ ˆ์ฐจ ๋ฌธ์˜ ์˜์–ด ํ‘œํ˜„

๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ํ›„ ์ผ๋ถ€ ์ œํ’ˆ์ด ๋งˆ์Œ์— ๋“ค์ง€ ์•Š์„ ๋•Œ๋Š” “What is your return policy for multiple item orders?” ๋˜๋Š” “Can I get a refund if only one item is defective?”์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์œผ๋กœ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋ช…ํ™•ํ•œ ๋ฐ˜ํ’ˆ ์กฐ๊ฑด ํŒŒ์•…์€ ๋ถˆํ•„์š”ํ•œ ๋ถ„์Ÿ์„ ์˜ˆ๋ฐฉํ•ฉ๋‹ˆ๋‹ค.

3) ๊ตญ์ œ ๋ฐฐ์†ก ์ง€์—ฐ ์‹œ ์ƒํ™ฉ ํ™•์ธ ์š”์ฒญ

๋ฐฐ์†ก์ด ์˜ˆ์ƒ๋ณด๋‹ค ๋Šฆ์–ด์งˆ ๊ฒฝ์šฐ, “Could you please provide the tracking status for my order?” ๋˜๋Š” “Is there any delay in shipping multiple items?”๋ผ๋Š” ๋ฌธ์žฅ์œผ๋กœ ์ƒํ™ฉ์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ ๊ทน์ ์ธ ๋ฌธ์˜๋Š” ์‹ ๋ขฐ ์žˆ๋Š” ํŒ๋งค์ž์™€์˜ ์›ํ™œํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

๋ฌธ์ œ ์ƒํ™ฉ ์˜์–ด ์งˆ๋ฌธ ์˜ˆ์‹œ ๊ธฐ๋Œ€ ํšจ๊ณผ
์ œํ’ˆ ์ •๋ณด ๋ถ€์กฑ Could you provide more details about the material and size? ๊ตฌ๋งค ๊ฒฐ์ • ์ •ํ™•๋„ ํ–ฅ์ƒ
๋ฐ˜ํ’ˆ ๋ฐ ํ™˜๋ถˆ ๋ฌธ์˜ What is your return policy for multiple item orders? ๋ถ„์Ÿ ์˜ˆ๋ฐฉ ๋ฐ ์‹ ์† ์ฒ˜๋ฆฌ
๋ฐฐ์†ก ์ง€์—ฐ ํ™•์ธ Could you please provide the tracking status for my order? ๋ฐฐ์†ก ์ƒํ™ฉ ํŒŒ์•… ๋ฐ ๋Œ€์‘

6. ์ถ”์ฒœ ๋ฆฌ์†Œ์Šค ๋ฐ ๊ตญ์ œ ์‡ผํ•‘ ์˜์–ด ์‹ค๋ ฅ ํ–ฅ์ƒ๋ฒ•

1) ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ์˜์–ด ์‡ผํ•‘ ์‚ฌ์ดํŠธ์™€ ์•ฑ ํ™œ์šฉ

Amazon, eBay, AliExpress ๋“ฑ ๊ธ€๋กœ๋ฒŒ ์‡ผํ•‘ ํ”Œ๋žซํผ์€ ์ƒ์„ธ ์ƒํ’ˆ ์„ค๋ช…๊ณผ ๋ฆฌ๋ทฐ, ์ฑ„ํŒ… ์ƒ๋‹ด ๊ธฐ๋Šฅ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. ์ด๋“ค ์‚ฌ์ดํŠธ์—์„œ ์ œ๊ณตํ•˜๋Š” ๊ณ ๊ฐ ์„œ๋น„์Šค ์˜์–ด ํ‘œํ˜„์„ ์ง์ ‘ ๊ฒฝํ—˜ํ•˜๋ฉฐ ํ•™์Šตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

ํŠนํžˆ Amazon Help ํŽ˜์ด์ง€(https://www.amazon.com/gp/help/customer/display.html)๋Š” ์˜์–ด ์‡ผํ•‘ ๊ด€๋ จ ์œ ์šฉํ•œ ๋ฌธ์žฅ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.

2) ์˜์–ด ํšŒํ™” ์•ฑ์œผ๋กœ ์ฃผ๋ฌธ ๊ด€๋ จ ํ‘œํ˜„ ์—ฐ์Šต

๋“€์˜ค๋ง๊ณ , ๋ฒ ์ด๋ธ”, ์•ˆํ‚ค ๋“ฑ ์˜์–ด ํ•™์Šต ์•ฑ์—์„œ ์‡ผํ•‘ ๊ด€๋ จ ํšŒํ™” ๋ชจ๋“ˆ์„ ํ™œ์šฉํ•˜๋ฉด ์ฃผ๋ฌธ, ์š”์ฒญ, ํ™•์ธ์— ํ•„์š”ํ•œ ๋ฌธ์žฅ์„ ์ฒด๊ณ„์ ์œผ๋กœ ์—ฐ์Šตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฐ˜๋ณต ํ•™์Šต์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์ •ํ™•ํ•œ ์˜์–ด ํ‘œํ˜„ ์Šต๋“์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

3) ์‡ผํ•‘ ์˜์–ด ์ „๋ฌธ ์œ ํŠœ๋ธŒ ์ฑ„๋„ ๊ตฌ๋…

“English with Lucy”, “Speak English With Vanessa” ๊ฐ™์€ ์ฑ„๋„์—์„œ๋Š” ํ•ด์™ธ ์‡ผํ•‘ ์ƒํ™ฉ๋ณ„ ์‹ค์ œ ๋Œ€ํ™” ์˜ˆ์‹œ์™€ ํ‘œํ˜„ ํŒ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.

์ด๋“ค ์˜์ƒ์œผ๋กœ ์‹ค์ œ ์ƒํ™ฉ ๊ฐ๊ฐ์„ ์ตํžˆ๊ณ  ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ๊ธ€๋กœ๋ฒŒ ์‡ผํ•‘ ์‚ฌ์ดํŠธ ๊ณ ๊ฐ์„ผํ„ฐ ๋ฌธ์žฅ ํŒจํ„ด ์ž์ฃผ ํ™•์ธํ•˜๊ธฐ
  • ํ•ต์‹ฌ ํŒ B: ์˜์–ด ํšŒํ™” ์•ฑ์—์„œ ์ฃผ๋ฌธ ๊ด€๋ จ ๋Œ€ํ™” ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๊ธฐ
  • ํ•ต์‹ฌ ํŒ C: ์‡ผํ•‘ ์˜์–ด ์ „๋ฌธ ์œ ํŠœ๋ธŒ ์˜์ƒ ํ™œ์šฉํ•ด ์‹ค์ „ ๊ฐ๊ฐ ํ‚ค์šฐ๊ธฐ

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ ํŒ๋งค์ž์—๊ฒŒ ๊ผญ ์•Œ๋ ค์•ผ ํ•  ํ•„์ˆ˜ ์ •๋ณด๋Š” ๋ฌด์—‡์ธ๊ฐ€์š”?
๋ณต์ˆ˜ ์•„์ดํ…œ ์ฃผ๋ฌธ ์‹œ์—๋Š” ์ •ํ™•ํ•œ ์ˆ˜๋Ÿ‰, ์‚ฌ์ด์ฆˆ, ์ƒ‰์ƒ, ์ œํ’ˆ ๋ฒˆํ˜ธ ๋˜๋Š” ๋งํฌ๋ฅผ ๋ฐ˜๋“œ์‹œ ํฌํ•จํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ์˜ค๋ฐฐ์†ก๊ณผ ํ˜ผ๋™์„ ๋ฐฉ์ง€ํ•˜๋Š” ๋ฐ ํ•„์ˆ˜์ ์ธ ์š”์†Œ์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์‚ฌ์ด์ฆˆ์™€ ์ƒ‰์ƒ์€ ์ œํ’ˆ ์„ ํƒ์— ํฐ ์˜ํ–ฅ์„ ๋ฏธ์น˜๋ฏ€๋กœ ๊ตฌ์ฒด์ ์œผ๋กœ ๋ช…์‹œํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
Q. ์ฃผ๋ฌธ ํ›„ ๋‚ด์šฉ์„ ๋ณ€๊ฒฝํ•˜๊ณ  ์‹ถ์„ ๋•Œ ์–ด๋–ป๊ฒŒ ๋งํ•ด์•ผ ํ•˜๋‚˜์š”?
์ฃผ๋ฌธ ๋ณ€๊ฒฝ์„ ์›ํ•  ๋•Œ๋Š” “Is it possible to change the quantity of the second item?”์ด๋‚˜ “Can I add one more unit of the first product?” ๊ฐ™์€ ์ •์ค‘ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜์„ธ์š”. ๊ฐ€๋Šฅํ•œ ๋น ๋ฅด๊ฒŒ ํŒ๋งค์ž์—๊ฒŒ ์—ฐ๋ฝํ•˜๋Š” ๊ฒƒ์ด ์›ํ™œํ•œ ์ฒ˜๋ฆฌ๋ฅผ ๋•์Šต๋‹ˆ๋‹ค.
Q. ์—ฌ๋Ÿฌ ์ƒํ’ˆ์„ ์ฃผ๋ฌธํ–ˆ๋Š”๋ฐ ๋ฐฐ์†ก๋น„๊ฐ€ ์ถ”๊ฐ€๋ ๊นŒ์š”?
๋ฐฐ์†ก๋น„๋Š” ํŒ๋งค์ž ์ •์ฑ…์— ๋”ฐ๋ผ ๋‹ค๋ฅด์ง€๋งŒ, “Are there any additional shipping charges for multiple items?” ๋˜๋Š” “Will all items be shipped together?”๋ผ๊ณ  ๋ฌธ์˜ํ•ด ์ถ”๊ฐ€ ๋น„์šฉ ์—ฌ๋ถ€์™€ ๋ฐฐ์†ก ๋ฐฉ์‹์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์ด๋ฅผ ํ†ตํ•ด ์˜ˆ์ƒ์น˜ ๋ชปํ•œ ๋น„์šฉ ๋ฐœ์ƒ์„ ๋ง‰์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์ฃผ๋ฌธ ๋‚ด์—ญ ํ™•์ธ์„ ์š”์ฒญํ•  ๋•Œ ์ ์ ˆํ•œ ์˜์–ด ๋ฌธ์žฅ์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
์ฃผ๋ฌธ ๋‚ด์—ญ ํ™•์ธ์€ “Could you please confirm my order?” ๋˜๋Š” “Could you send me a summary of my order?”์™€ ๊ฐ™์ด ์ •์ค‘ํ•˜๊ฒŒ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Š” ์ฃผ๋ฌธ ์‹ค์ˆ˜๋ฅผ ์˜ˆ๋ฐฉํ•˜๊ณ  ํŒ๋งค์ž์™€์˜ ์‹ ๋ขฐ๋ฅผ ๋†’์ด๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
Q. ํ•ด์™ธ ์‡ผํ•‘ ์˜์–ด ์‹ค๋ ฅ์„ ํšจ๊ณผ์ ์œผ๋กœ ํ‚ค์šฐ๋Š” ๋ฐฉ๋ฒ•์ด ์žˆ๋‚˜์š”?
๊ธ€๋กœ๋ฒŒ ์‡ผํ•‘ ์‚ฌ์ดํŠธ์˜ ๊ณ ๊ฐ์„ผํ„ฐ ๋ฌธ์žฅ ํŒจํ„ด์„ ์ž์ฃผ ํ™•์ธํ•˜๊ณ , ์˜์–ด ํšŒํ™” ์•ฑ์—์„œ ์‡ผํ•‘ ๊ด€๋ จ ํ‘œํ˜„์„ ๋ฐ˜๋ณต ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ, ์‡ผํ•‘ ์˜์–ด ์ „๋ฌธ ์œ ํŠœ๋ธŒ ์ฑ„๋„์„ ๊ตฌ๋…ํ•ด ์ƒํ™ฉ๋ณ„ ์‹ค์ œ ๋Œ€ํ™”๋ฅผ ํ•™์Šตํ•˜๋ฉด ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์ž์‹ ๊ฐ ์žˆ๊ฒŒ ์˜์–ด๋ฅผ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

ํฌ๋ฆฌ์—์ดํ„ฐ ์ง€๋ง์ƒ์ด ๋งํ•˜๊ธฐ ์‹ค๋ ฅ ํ‚ค์šฐ๋Š” ๋ฃจํ‹ด

์Šคํ”ฝ ๊ตฌ๋… ์ „ ์•Œ์•„์•ผ ํ•  ๊ธฐ๋Šฅ๋ณ„ ๊ฐ€๊ฒฉ ์ฐจ์ด

์˜คํ”ฝ IH~AL ์‹ค๋ ฅ์ž๋“ค์ด ์ž์ฃผ ์“ฐ๋Š” ๊ณ ๊ธ‰ ํ‘œํ˜„ ๋ชจ์Œ