์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์ง€๋งŒ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ ์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ํž˜์„ ์ง€๋‹™๋‹ˆ๋‹ค. ์ด ํ•œ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๋” ๊นŠ์€ ๊ด€๊ณ„๋กœ ๋‚˜์•„๊ฐ€๋Š” ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ํšจ๊ณผ์ ์ธ ์ฒซ์ธ์ƒ์„ ๋งŒ๋“œ๋Š” ํ•œ ๋ฌธ์žฅ์˜ ์ค‘์š”์„ฑ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๊ณผ ๋ฌธํ™”์— ๋งž์ถ˜ ๋งž์ถคํ˜• ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ์‹œ์™€ ํŒ 1. ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์˜ ์—ญํ• ๊ณผ ์ค‘์š”์„ฑ 1) ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์ด ์ฃผ๋Š” ์ฒซ์ธ์ƒ์˜ ์˜ํ–ฅ๋ ฅ ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ณผ์ •์—์„œ ์ฒซ์ธ์‚ฌ๋Š” ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ด๋ฏธ์ง€๋ฅผ ์‹ฌ์–ด์ฃผ๋Š” ๊ฒฐ์ •์  ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ์ง„์‹ฌ์ด ๋‹ด๊ธด ํ•œ ๋ฌธ์žฅ์€ ํ˜ธ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ์ดˆ์„ ์—ญํ• ์„ ํ•˜์ฃ . ์‹ฌ๋ฆฌํ•™ ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด, ์ฒซ์ธ์ƒ์ด ์ „์ฒด ๋Œ€์ธ๊ด€๊ณ„์˜ 55%๊นŒ์ง€ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๋ณด๊ณ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ์˜์–ด๊ถŒ ๋ฌธํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์นœ๊ทผํ•œ ์ธ์‚ฌ๋ฅผ ๊ตฌ์‚ฌํ•˜๋Š” ๊ฒƒ์€ ์นœ๊ตฌ ๋งŒ๋“ค๊ธฐ์˜ ํ•„์ˆ˜ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค. 2) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๊ตฌ์กฐ ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ๋ฅผ ๋ง‰ ์‹œ์ž‘ํ•˜๋Š” ํ•™์Šต์ž๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Hi, my name is [์ด๋ฆ„]. What's your name?"๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ž์‹ ์„ ์†Œ๊ฐœํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•˜๊ณ  ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ดํ›„ ์˜๊ฒฌ ๊ตํ™˜์ด๋‚˜ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ํƒ์ƒ‰์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋งž์ถ˜ ์‘์šฉ๋ฒ• ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์€ ์ƒํ™ฉ๊ณผ ์žฅ์†Œ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•™๊ต, ์ง์žฅ, ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋“ฑ ๊ฐ๊ธฐ ๋‹ค๋ฅธ ํ™˜๊ฒฝ์—์„œ ์ ์ ˆํ•œ ํ†ค๊ณผ ํ‘œํ˜„์„ ์„ ํƒํ•˜๋Š” ๋Šฅ๋ ฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•™๊ต์—์„œ๋Š” “Are you new here? I’d love to be friends!”์ฒ˜๋Ÿผ ๋‹ค์ •ํ•œ ์ œ์•ˆ์ด, ์ง...

์‡ผํ•‘ํ•  ๋•Œ ์œ ์šฉํ•œ ์˜์–ดํšŒํ™” ์งˆ๋ฌธ ์–ด๋–ค ๊ฒŒ ์žˆ๋‚˜์š”

์‡ผํ•‘ํ•  ๋•Œ ์œ ์šฉํ•œ ์˜์–ดํšŒํ™” ์งˆ๋ฌธ ์–ด๋–ค ๊ฒŒ ์žˆ๋‚˜์š”

ํ•ด์™ธ์—์„œ ์‡ผํ•‘ํ•  ๋•Œ, ํ•„์š”ํ•œ ์˜์–ดํšŒํ™” ์งˆ๋ฌธ์„ ๋ฏธ๋ฆฌ ์•Œ๊ณ  ์žˆ์œผ๋ฉด ํ›จ์”ฌ ๋” ํŽธ๋ฆฌํ•˜๊ณ  ์ž์‹ ๊ฐ ์žˆ๊ฒŒ ์‡ผํ•‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์‡ผํ•‘ํ•  ๋•Œ ์œ ์šฉํ•œ ์˜์–ดํšŒํ™” ์งˆ๋ฌธ ์–ด๋–ค ๊ฒŒ ์žˆ๋‚˜์š” ๊ถ๊ธˆํ•˜๋‹ค๋ฉด, ์ƒํ™ฉ๋ณ„ ํ•„์ˆ˜ ํ‘œํ˜„๊ณผ ์‹ค์ œ ํ™œ์šฉ๋ฒ•์„ ์‚ดํŽด๋ณด์„ธ์š”. ์–ด๋–ค ์งˆ๋ฌธ๋“ค์ด ํŠนํžˆ ๋„์›€์ด ๋ ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์‡ผํ•‘ ์ƒํ™ฉ๋ณ„ ํ•„์ˆ˜ ์˜์–ด ์งˆ๋ฌธ๊ณผ ํ‘œํ˜„์„ ์ƒํ™ฉ์— ๋งž๊ฒŒ ๊ตฌ๋ถ„ํ•ด ์ดํ•ดํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ๊ฐ€๊ฒฉ ๋ฌธ์˜, ์‚ฌ์ด์ฆˆ ํ™•์ธ, ๊ตํ™˜ ๋ฐ ํ™˜๋ถˆ ๊ด€๋ จ ์งˆ๋ฌธ ๋“ฑ ์‹ค์šฉ์ ์ธ ํšŒํ™” ๋‚ด์šฉ์„ ์ค‘์‹ฌ์œผ๋กœ ๋‹ค๋ฃน๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ์‡ผํ•‘ ํ˜„์žฅ์—์„œ ๋ฐ”๋กœ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ๋ฌธ๊ณผ ํŒ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”๋ฅผ ๋„์™€์ค๋‹ˆ๋‹ค.

1. ์‡ผํ•‘ํ•  ๋•Œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ์งˆ๋ฌธ๊ณผ ํ‘œํ˜„ – ์ƒํ™ฉ๋ณ„ ํ•„์ˆ˜ํšŒํ™”

1) ๊ฐ€๊ฒฉ๊ณผ ํ• ์ธ ๊ด€๋ จ ์งˆ๋ฌธ

์‡ผํ•‘ ์ค‘ ๊ฐ€์žฅ ์ž์ฃผ ๋ฌป๊ฒŒ ๋˜๋Š” ์งˆ๋ฌธ์€ ๊ฐ€๊ฒฉ๊ณผ ํ• ์ธ ์ •๋ณด์ž…๋‹ˆ๋‹ค. “How much is this?”(์ด๊ฑฐ ์–ผ๋งˆ์—์š”?), “Is there any discount?”(ํ• ์ธ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ๊ธฐ๋ณธ ์งˆ๋ฌธ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด ๋ณด์„ธ์š”. ๋˜ํ•œ, “Can you give me a better price?”(๋” ๊นŽ์•„ ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?) ๊ฐ™์€ ํ‘œํ˜„๋„ ์ƒํ™ฉ์— ๋”ฐ๋ผ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

ํŠนํžˆ, ํ•ด์™ธ์—์„œ๋Š” ์„ธ์ผ ๊ธฐ๊ฐ„์ด๋‚˜ ํ”„๋กœ๋ชจ์…˜์„ ๋†“์น˜์ง€ ์•Š๊ธฐ ์œ„ํ•ด ํ• ์ธ ์กฐ๊ฑด์„ ์ •ํ™•ํžˆ ํŒŒ์•…ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Is this item on sale?”(์ด ์ƒํ’ˆ ์„ธ์ผ ์ค‘์ธ๊ฐ€์š”?), “Are there any promotions today?”(์˜ค๋Š˜ ํ”„๋กœ๋ชจ์…˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ์งˆ๋ฌธ๋„ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

2) ์‚ฌ์ด์ฆˆ์™€ ์žฌ๊ณ  ํ™•์ธ

์˜ท์ด๋‚˜ ์‹ ๋ฐœ ๋“ฑ ์‚ฌ์ด์ฆˆ๊ฐ€ ์ค‘์š”ํ•œ ์ƒํ’ˆ์„ ์‚ด ๋•Œ๋Š” “Do you have this in a different size?”(๋‹ค๋ฅธ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”?), “Can I try this on?”(์ž…์–ด๋ด๋„ ๋˜๋‚˜์š”?)์™€ ๊ฐ™์€ ์งˆ๋ฌธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์‚ฌ์ด์ฆˆ๊ฐ€ ๋งž์ง€ ์•Š์„ ๊ฒฝ์šฐ ๊ตํ™˜ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋„ ํ™•์ธํ•ด์•ผ ํ•˜๋ฏ€๋กœ “Can I exchange this if it doesn’t fit?”(์‚ฌ์ด์ฆˆ๊ฐ€ ์•ˆ ๋งž์œผ๋ฉด ๊ตํ™˜ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?)๋ผ๋Š” ์งˆ๋ฌธ๋„ ์ค€๋น„ํ•ด๋‘๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์›ํ•˜๋Š” ์ƒํ’ˆ์˜ ์žฌ๊ณ  ์—ฌ๋ถ€๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ๋„ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. “Is this item available in stock?”(์ด ์ƒํ’ˆ ์žฌ๊ณ  ์žˆ๋‚˜์š”?) ํ˜น์€ “Can you check if this is available in another color?”(๋‹ค๋ฅธ ์ƒ‰์ƒ ์žˆ๋‚˜์š”?)๋ผ๋Š” ์งˆ๋ฌธ์„ ํ†ตํ•ด ๋‹ค์–‘ํ•œ ์˜ต์…˜์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋ฐ ํ™˜๋ถˆ ๊ด€๋ จ ์งˆ๋ฌธ

๊ฒฐ์ œํ•  ๋•Œ๋Š” “What payment methods do you accept?”(์–ด๋–ค ๊ฒฐ์ œ ์ˆ˜๋‹จ์ด ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?), “Can I pay by credit card?”(์‹ ์šฉ์นด๋“œ๋กœ ๊ฒฐ์ œํ•  ์ˆ˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ์งˆ๋ฌธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ํ•ด์™ธ์—์„œ๋Š” ์นด๋“œ ๊ฒฐ์ œ๊ฐ€ ์ผ๋ฐ˜์ ์ด์ง€๋งŒ ๊ฐ€๋” ํ˜„๊ธˆ๋งŒ ๋ฐ›๋Š” ๊ณณ๋„ ์žˆ์œผ๋ฏ€๋กœ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ํ™˜๋ถˆ ์ •์ฑ…๋„ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. “What is your return policy?”(ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?), “How many days do I have to return this?”(ํ™˜๋ถˆ ๊ฐ€๋Šฅํ•œ ๊ธฐ๊ฐ„์€ ์–ผ๋งˆ๋‚˜ ๋˜๋‚˜์š”?)๋ผ๋Š” ์งˆ๋ฌธ์„ ํ†ตํ•ด ๋ถˆํ•„์š”ํ•œ ๋ถ„์Ÿ์„ ์˜ˆ๋ฐฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2. ์‡ผํ•‘ ์˜์–ดํšŒํ™” ์งˆ๋ฌธ ํ™œ์šฉ๋ฒ• ๋ฐ ์ƒํ™ฉ๋ณ„ ํŒ – ์‹ค์ „ ๋Œ€ํ™” ์˜ˆ๋ฌธ๊ณผ ์ฃผ์˜์‚ฌํ•ญ

1) ์ƒํ™ฉ์— ๋งž๋Š” ์งˆ๋ฌธ ์„ ํƒ๋ฒ•

์‡ผํ•‘ ์žฅ์†Œ์™€ ์ƒํ™ฉ์— ๋”ฐ๋ผ ํ•„์š”ํ•œ ์งˆ๋ฌธ์ด ๋‹ฌ๋ผ์ง‘๋‹ˆ๋‹ค. ๋ฐฑํ™”์ , ์‹œ์žฅ, ์•„์šธ๋ › ๋“ฑ ์žฅ์†Œ๋ณ„๋กœ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„์— ์ต์ˆ™ํ•ด์ง€๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฐฑํ™”์ ์—์„œ๋Š” “Do you have a fitting room?”(ํƒˆ์˜์‹ค ์žˆ๋‚˜์š”?)๊ฐ€ ์ž์ฃผ ์“ฐ์ด์ง€๋งŒ, ์‹œ์žฅ์—์„œ๋Š” “Can you give me a discount?”(์ข€ ๊นŽ์•„ ์ฃผ์„ธ์š”)๊ฐ€ ๋” ํ”ํ•ฉ๋‹ˆ๋‹ค.

์ƒํ™ฉ์— ๋งž๋Š” ์งˆ๋ฌธ์„ ๋ฏธ๋ฆฌ ์—ฐ์Šตํ•˜๋ฉด ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด ๋ฐœ์Œ๊ณผ ์–ต์–‘ ํŒ

์˜์–ดํšŒํ™”๋ฅผ ์ž˜ ๋ชฐ๋ผ๋„, ๊ฐ„๋‹จํ•œ ์งˆ๋ฌธ๋„ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋ฐœ์Œ๊ณผ ์–ต์–‘์œผ๋กœ ๋งํ•˜๋ฉด ์˜์‚ฌ์†Œํ†ต์ด ํ›จ์”ฌ ์›ํ™œํ•ฉ๋‹ˆ๋‹ค. ๊ฐ•์„ธ๋ฅผ ๋ช…ํ™•ํžˆ ํ•˜๊ณ , ๋‹จ์–ด ์‚ฌ์ด๋ฅผ ๋Š์–ด ๋ฐœ์Œํ•˜๋Š” ๊ฒƒ์„ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “How much is this?”๋Š” “How much”๋ฅผ ๋ถ™์—ฌ ๋ฐœ์Œํ•˜๋Š” ๊ฒƒ๋ณด๋‹ค “How”์™€ “much”๋ฅผ ๋ถ„๋ฆฌํ•ด ๋˜๋ ทํ•˜๊ฒŒ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ๋ฏธ์†Œ๋ฅผ ์ง“๊ณ  ์นœ์ ˆํ•œ ํ‘œ์ •์„ ํ•จ๊ป˜ํ•˜๋ฉด ์ƒ๋Œ€๋ฐฉ๋„ ๋” ํ˜ธ์˜์ ์œผ๋กœ ์‘๋‹ตํ•  ๊ฐ€๋Šฅ์„ฑ์ด ๋†’์Šต๋‹ˆ๋‹ค.

3) ์‡ผํ•‘ ์‹œ ์ฃผ์˜ํ•ด์•ผ ํ•  ๋ฌธํ™”์  ์ฐจ์ด

๋‚˜๋ผ๋ณ„๋กœ ์‡ผํ•‘ ๋ฌธํ™”๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ, ์˜์–ดํšŒํ™” ์งˆ๋ฌธ์— ๋ง๋ถ™์—ฌ ํ˜„์ง€ ์˜ˆ์ ˆ๋„ ์•Œ์•„๋‘๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฏธ๊ตญ์—์„œ๋Š” ๊ฐ€๊ฒฉ ํฅ์ •์ด ์ผ๋ฐ˜์ ์ด์ง€ ์•Š์ง€๋งŒ, ๋™๋‚จ์•„์‹œ์•„ ์‹œ์žฅ์—์„œ๋Š” ํฅ์ •์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. “Can you lower the price?”(๊ฐ€๊ฒฉ ์ข€ ๊นŽ์•„ ์ฃผ์„ธ์š”) ๊ฐ™์€ ์งˆ๋ฌธ์€ ๋ฌธํ™”์— ๋”ฐ๋ผ ๋‹ค๋ฅด๊ฒŒ ๋ฐ›์•„๋“ค์—ฌ์งˆ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ƒํ™ฉ์„ ์ž˜ ํŒŒ์•…ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ๋ฌธํ™”์  ์ฐจ์ด๋ฅผ ์ดํ•ดํ•˜๋ฉด ๋ถˆํ•„์š”ํ•œ ์˜คํ•ด ์—†์ด ์‡ผํ•‘์„ ์ฆ๊ธธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์งˆ๋ฌธ ์œ ํ˜• ์˜ˆ๋ฌธ ์˜์–ด ํ•œ๊ตญ์–ด ๋œป ์‚ฌ์šฉ ์ƒํ™ฉ
๊ฐ€๊ฒฉ ๋ฌธ์˜ How much is this? ์ด๊ฑฐ ์–ผ๋งˆ์—์š”? ์ƒํ’ˆ ๊ฐ€๊ฒฉ ํ™•์ธ
์‚ฌ์ด์ฆˆ ํ™•์ธ Do you have this in a different size? ๋‹ค๋ฅธ ์‚ฌ์ด์ฆˆ ์žˆ๋‚˜์š”? ์˜ท, ์‹ ๋ฐœ ๋“ฑ ์‚ฌ์ด์ฆˆ ๋ฌธ์˜
ํ• ์ธ ์—ฌ๋ถ€ Is there any discount? ํ• ์ธ ์žˆ๋‚˜์š”? ์ƒํ’ˆ ํ• ์ธ ์—ฌ๋ถ€ ํ™•์ธ
ํ™˜๋ถˆ ์ •์ฑ… What is your return policy? ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”? ํ™˜๋ถˆ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํ™•์ธ

๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ด๋Ÿฐ ์งˆ๋ฌธ๋“ค์„ ์ƒํ™ฉ๋ณ„ ์‹ค์ œ ๋Œ€ํ™” ์˜ˆ์‹œ์™€ ํ•จ๊ป˜ ๋” ๊นŠ์ด ์‚ดํŽด๋ณด๊ณ , ์˜์–ดํšŒํ™” ๋Šฅ๋ ฅ์„ ๋†’์ด๊ธฐ ์œ„ํ•œ ์‹ค์ „ ํŒ์„ ์•ˆ๋‚ดํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.

3. ํ•ด์™ธ ์‡ผํ•‘ ๊ฒฝํ—˜๋‹ด: ์˜์–ดํšŒํ™” ํ™œ์šฉ ์„ฑ๊ณต๊ณผ ์‹คํŒจ ์‚ฌ๋ก€ ๋ถ„์„

1) ์‹ค์ œ ์‡ผํ•‘ ํ˜„์žฅ์—์„œ ์˜์–ด ์งˆ๋ฌธ ํ™œ์šฉ ์„ฑ๊ณต ์‚ฌ๋ก€

ํ•ด์™ธ ์—ฌํ–‰๊ฐ๋“ค์ด ๊ฐ€์žฅ ๋งŽ์ด ๊ฒฝํ—˜ํ•˜๋Š” ์„ฑ๊ณต ์‚ฌ๋ก€ ์ค‘ ํ•˜๋‚˜๋Š” ๋ฏธ๋ฆฌ ์ค€๋น„ํ•œ ํ•„์ˆ˜ ์˜์–ด ์งˆ๋ฌธ ๋•๋ถ„์— ์›ํ•˜๋Š” ์ƒํ’ˆ์„ ์‰ฝ๊ฒŒ ๊ตฌ๋งคํ•œ ๊ฒฝ์šฐ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•œ ์—ฌํ–‰๊ฐ์€ “Can I try this on?”(์ž…์–ด๋ด๋„ ๋˜๋‚˜์š”?)๋ผ๋Š” ์งˆ๋ฌธ์œผ๋กœ ํƒˆ์˜์‹ค์„ ์ด์šฉํ•ด ์‚ฌ์ด์ฆˆ๋ฅผ ์ •ํ™•ํžˆ ํ™•์ธํ•  ์ˆ˜ ์žˆ์—ˆ๊ณ , ๊ฒฐ๊ณผ์ ์œผ๋กœ ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์‡ผํ•‘์„ ํ–ˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, “Is there any discount?”(ํ• ์ธ ์žˆ๋‚˜์š”?)๋ฅผ ๋ฌผ์–ด๋ด„์œผ๋กœ์จ ์ถ”๊ฐ€ ํ• ์ธ์„ ๋ฐ›์•„ ๋น„์šฉ์„ ์ ˆ๊ฐํ•œ ๊ฒฝํ—˜๋‹ด๋„ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ์งˆ๋ฌธ๋“ค์€ ์‡ผํ•‘์˜ ํšจ์œจ์„ฑ์„ ๋†’์ด๊ณ , ํ˜„์ง€ ์ง์›๊ณผ์˜ ์†Œํ†ต์— ์ž์‹ ๊ฐ์„ ์‹ฌ์–ด์ค๋‹ˆ๋‹ค.

2) ์˜์–ดํšŒํ™” ๋ฏธ์ˆ™์œผ๋กœ ์ธํ•œ ์˜คํ•ด์™€ ํ•ด๊ฒฐ๋ฒ•

๋ฐ˜๋ฉด, ์˜์–ด ์งˆ๋ฌธ์— ์ต์ˆ™ํ•˜์ง€ ์•Š์€ ์ƒํ™ฉ์—์„œ๋Š” ์˜คํ•ด๊ฐ€ ๋ฐœ์ƒํ•˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Can I exchange this if it doesn’t fit?”(์‚ฌ์ด์ฆˆ๊ฐ€ ์•ˆ ๋งž์œผ๋ฉด ๊ตํ™˜ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?)๋ฅผ ์ œ๋Œ€๋กœ ์ „๋‹ฌํ•˜์ง€ ๋ชปํ•ด ๊ตํ™˜ ๋ถˆ๊ฐ€ ์ƒํ™ฉ์ด ๋ฐœ์ƒํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿด ๋•Œ๋Š” ํ•ธ๋“œํฐ ๋ฒˆ์—ญ๊ธฐ ์•ฑ ์‚ฌ์šฉ์ด๋‚˜ ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๋ฐ˜๋ณต ์งˆ๋ฌธ์œผ๋กœ ์˜คํ•ด๋ฅผ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ, ์‡ผํ•‘ ์ „์— ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์ •์ฑ…์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ์˜์–ด ์ˆ™๋ จ๋„๋ณ„ ์‡ผํ•‘ ์ „๋žต ์ถ”์ฒœ

์˜์–ด ์‹ค๋ ฅ์ด ์ดˆ๊ธ‰์ธ ๊ฒฝ์šฐ, ํ•ต์‹ฌ ์งˆ๋ฌธ 5~6๊ฐœ๋ฅผ ๋ฏธ๋ฆฌ ์™ธ์›Œ๋‘๊ณ  ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์œผ๋กœ ์†Œํ†ตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ค‘๊ธ‰ ์ด์ƒ์ด๋ผ๋ฉด ์ƒํ™ฉ๋ณ„ ์‘์šฉ ์งˆ๋ฌธ๊ณผ ๊ฐ€๊ฒฉ ํฅ์ • ํ‘œํ˜„์„ ์ตํ˜€ ํ˜„์ง€ ๋ฌธํ™”์— ๋งž๊ฒŒ ํ™œ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์ „๋ฌธ๊ฐ€๋“ค์€ “์ž์‹ ๊ฐ ์žˆ๋Š” ํƒœ๋„์™€ ๋ฏธ์†Œ”๊ฐ€ ํ˜„์ง€ ํŒ๋งค์ž์™€์˜ ๊ด€๊ณ„์—์„œ ๊ธ์ •์  ํšจ๊ณผ๋ฅผ ๋‚ธ๋‹ค๊ณ  ๊ฐ•์กฐํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ์ด๋Ÿฐ ํƒœ๋„๊ฐ€ ๊ณง ์‡ผํ•‘ ๋งŒ์กฑ๋„ ํ–ฅ์ƒ์œผ๋กœ ์ด์–ด์ง‘๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ๊ฐ€๊ฒฉ ํฅ์ •์ด ๊ฐ€๋Šฅํ•œ ์ง€์—ญ์—์„œ๋Š” ์ •์ค‘ํ•˜์ง€๋งŒ ํ™•์‹คํ•œ ํ• ์ธ ์š”์ฒญ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ B: ์‚ฌ์ด์ฆˆ์™€ ํ™˜๋ถˆ ์ •์ฑ… ์งˆ๋ฌธ์€ ์‡ผํ•‘ ์ดˆ๊ธฐ์— ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•ด ๋ถˆํ•„์š”ํ•œ ๋ถˆํŽธ์„ ์ค„์ด์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ์˜์–ด๊ฐ€ ์–ด๋ ค์šธ ๊ฒฝ์šฐ, ์‚ฌ์ง„์ด๋‚˜ ๊ฐ„๋‹จํ•œ ์ œ์Šค์ฒ˜๋กœ ์˜์‚ฌ์†Œํ†ต์„ ๋ณด์กฐํ•˜๋Š” ๊ฒƒ๋„ ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

4. ์ƒํ™ฉ๋ณ„ ์˜์–ด ์งˆ๋ฌธ์œผ๋กœ ์‡ผํ•‘ ์‹œ๊ฐ„๊ณผ ๋น„์šฉ ์ ˆ์•ฝํ•˜๊ธฐ: ์‹ค์šฉ ์ „๋žต๊ณผ ๋น„๊ต

1) ๋ฐฑํ™”์ ๊ณผ ์•„์šธ๋ ›์—์„œ์˜ ์งˆ๋ฌธ ์ฐจ๋ณ„ํ™”

๋ฐฑํ™”์ ์—์„œ๋Š” “Do you have a fitting room?”(ํƒˆ์˜์‹ค ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ์ •์ค‘ํ•œ ์งˆ๋ฌธ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ๋ฐ˜๋ฉด ์•„์šธ๋ ›์—์„œ๋Š” “Are there any promotions today?”(์˜ค๋Š˜ ํ”„๋กœ๋ชจ์…˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ์„ธ์ผ ๊ด€๋ จ ์งˆ๋ฌธ์ด ๋” ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ์žฅ์†Œ๋ณ„๋กœ ์งˆ๋ฌธ ์œ ํ˜•์„ ๊ตฌ๋ถ„ํ•˜๋ฉด ์‹œ๊ฐ„์„ ์ ˆ์•ฝํ•˜๊ณ , ์‡ผํ•‘ ๋น„์šฉ๋„ ํšจ๊ณผ์ ์œผ๋กœ ๊ด€๋ฆฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์‹œ์žฅ๊ณผ ๋…ธ์ ์—์„œ์˜ ํฅ์ • ์˜์–ด ํ™œ์šฉ๋ฒ•

์‹œ์žฅ์—์„œ๋Š” ๊ฐ€๊ฒฉ ํฅ์ •์ด ์ผ๋ฐ˜์ ์ด๋ฏ€๋กœ “Can you give me a better price?”(๋” ๊นŽ์•„ ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?)์™€ ๊ฐ™์€ ํ‘œํ˜„์„ ์ž์ฃผ ์‚ฌ์šฉํ•ฉ๋‹ˆ๋‹ค. ์ด๋•Œ๋Š” ์ ์ ˆํ•œ ์˜ˆ์˜์™€ ํ•จ๊ป˜ ์–ธ์–ด์  ํ†ค์„ ์กฐ์ ˆํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

ํฅ์ • ๊ณผ์ •์—์„œ ์ƒ๋Œ€๋ฐฉ์˜ ๋ฐ˜์‘์„ ์ž˜ ๊ด€์ฐฐํ•˜๊ณ , ํ•„์š”ํ•˜๋ฉด “I can pay cash now, is there a discount?”(์ง€๊ธˆ ํ˜„๊ธˆ์œผ๋กœ ๊ฒฐ์ œํ•˜๋ฉด ํ• ์ธํ•ด ์ฃผ์‹œ๋‚˜์š”?)์™€ ๊ฐ™์€ ๊ตฌ์ฒด์  ์ œ์•ˆ์„ ํ•ด๋ณด์„ธ์š”.

3) ์˜จ๋ผ์ธ๊ณผ ์˜คํ”„๋ผ์ธ ์‡ผํ•‘ ์‹œ ์˜์–ด ์งˆ๋ฌธ ํ™œ์šฉ ์ฐจ์ด์ 

์˜คํ”„๋ผ์ธ ์‡ผํ•‘์—์„œ๋Š” ์ง์ ‘ ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€์ด ๊ฐ€๋Šฅํ•˜์ง€๋งŒ, ์˜จ๋ผ์ธ ์‡ผํ•‘ ์‹œ์—๋Š” ์ฑ„ํŒ…์ด๋‚˜ ์ด๋ฉ”์ผ ๋ฌธ์˜๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ “Is this item available for international shipping?”(์ด ์ƒํ’ˆ ํ•ด์™ธ ๋ฐฐ์†ก ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?) ๊ฐ™์€ ์งˆ๋ฌธ์ด ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

์˜จ๋ผ์ธ์—์„œ๋Š” ์‹ ์†ํ•˜๊ณ  ๊ฐ„๊ฒฐํ•œ ๋ฌธ์žฅ์ด ์ค‘์š”ํ•˜๋ฉฐ, ์ƒํ’ˆ ๋ฆฌ๋ทฐ๋‚˜ Q&A ์„น์…˜์„ ํ™œ์šฉํ•ด ๋ฏธ๋ฆฌ ์ •๋ณด๋ฅผ ํ™•๋ณดํ•˜๋Š” ๊ฒƒ๋„ ์‹œ๊ฐ„ ์ ˆ์•ฝ์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์‡ผํ•‘ ์žฅ์†Œ ์ฃผ์š” ์งˆ๋ฌธ ์œ ํ˜• ์‹œ๊ฐ„ ์ ˆ์•ฝ ํšจ๊ณผ ๋น„์šฉ ์ ˆ๊ฐ ํšจ๊ณผ
๋ฐฑํ™”์  ํƒˆ์˜์‹ค, ํ™˜๋ถˆ ์ •์ฑ… ๋ฌธ์˜ ๋น ๋ฅธ ์‚ฌ์ด์ฆˆ ํ™•์ธ ๋ฐ ๊ตํ™˜ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํŒŒ์•… ๋ถˆํ•„์š”ํ•œ ์žฌ๊ตฌ๋งค ๋น„์šฉ ์ ˆ๊ฐ
์‹œ์žฅ ๊ฐ€๊ฒฉ ํฅ์ •, ์žฌ๊ณ  ํ™•์ธ ํฅ์ • ์‹œ๊ฐ„ ๋‹จ์ถ• ๋ฐ ํ•ฉ๋ฆฌ์  ๊ฐ€๊ฒฉ ๋„์ถœ ํ• ์ธ์œผ๋กœ ์‹ค์งˆ์  ๊ฐ€๊ฒฉ ์ธํ•˜ ํšจ๊ณผ
์˜จ๋ผ์ธ ์‡ผํ•‘ ๋ฐฐ์†ก, ๋ฐ˜ํ’ˆ ์ •์ฑ… ๋ฌธ์˜ ๋ฐฐ์†ก ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ์‹ ์† ํ™•์ธ ๋ฐ˜ํ’ˆ ๋น„์šฉ ๋ฐ ๋ฐฐ์†ก๋น„ ์ ˆ๊ฐ

5. ํ•ด์™ธ ์‡ผํ•‘ ์˜์–ดํšŒํ™” ์‹ค๋ ฅ ํ–ฅ์ƒ์„ ์œ„ํ•œ ์ถ”์ฒœ ํ•™์Šต๋ฒ•๊ณผ ๋„๊ตฌ

1) ์ผ์ƒ ๋Œ€ํ™” ์ค‘์‹ฌ์˜ ๋ฐ˜๋ณต ํ•™์Šต

์‡ผํ•‘ ์˜์–ดํšŒํ™”๋Š” ๋‹จ๊ธฐ๊ฐ„์— ์ตํžˆ๊ธฐ ์–ด๋ ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋งค์ผ 10๋ถ„์”ฉ ์‡ผํ•‘ ๊ด€๋ จ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„์„ ๋ฐ˜๋ณตํ•ด์„œ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ œ ์ƒํ™ฉ์„ ์ƒ์ƒํ•˜๋ฉฐ ๋งํ•˜๊ธฐ ์—ฐ์Šต์„ ํ•˜๋ฉด ๊ธฐ์–ต์— ์˜ค๋ž˜ ๋‚จ๊ณ  ์ž์‹ ๊ฐ๋„ ์ƒ๊น๋‹ˆ๋‹ค.

๋˜ํ•œ, ์Šคํฌ๋ฆฝํŠธ๋ฅผ ํ™œ์šฉํ•ด ์นœ๊ตฌ๋‚˜ ๊ฐ€์กฑ๊ณผ ๋กคํ”Œ๋ ˆ์ด๋ฅผ ํ•˜๋ฉด ์‹ค์ „ ๊ฐ๊ฐ์„ ํ‚ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์–ดํ”Œ๋ฆฌ์ผ€์ด์…˜๊ณผ ์˜จ๋ผ์ธ ๊ฐ•์˜ ํ™œ์šฉ๋ฒ•

์ตœ๊ทผ์—๋Š” ์‡ผํ•‘ ์˜์–ดํšŒํ™”์— ํŠนํ™”๋œ ๋ชจ๋ฐ”์ผ ์•ฑ๊ณผ ์˜จ๋ผ์ธ ๊ฐ•์˜๊ฐ€ ๋งŽ์•„์กŒ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, Duolingo์™€ ๊ฐ™์€ ์•ฑ์—์„œ๋Š” ์ƒํ™ฉ๋ณ„ ์˜์–ด ํ‘œํ˜„์„ ์žฌ๋ฏธ์žˆ๊ฒŒ ๋ฐฐ์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋„๊ตฌ๋“ค์€ ๋ฐœ์Œ ๊ต์ • ๊ธฐ๋Šฅ๊ณผ ์‹ค์‹œ๊ฐ„ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•ด ๋…ํ•™์ž๋“ค์—๊ฒŒ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

3) ํ˜„์ง€ ์ฒดํ—˜๊ณผ ๋ฌธํ™” ์ดํ•ด ๋ณ‘ํ–‰ ํ•™์Šต

์˜์–ดํšŒํ™” ์‹ค๋ ฅ์„ ๋†’์ด๋ ค๋ฉด ๋‹จ์ˆœ ๋ฌธ์žฅ ์•”๊ธฐ ์™ธ์—๋„ ํ˜„์ง€ ์‡ผํ•‘ ๋ฌธํ™”๋ฅผ ๊ฒฝํ—˜ํ•˜๋Š” ๊ฒƒ์ด ๋งค์šฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์—ฌํ–‰ ์ค‘ ์‹ค์ œ ๋Œ€ํ™”์— ๋„์ „ํ•˜๊ณ , ๋ฌธํ™”์  ์ฐจ์ด๋ฅผ ์ง์ ‘ ์ฒด๊ฐํ•ด ๋ณด์„ธ์š”.

์ด ๊ณผ์ •์—์„œ ์–ป์€ ๊ฒฝํ—˜๊ณผ ํ”ผ๋“œ๋ฐฑ์€ ํ•™์Šต ๋™๊ธฐ ๋ถ€์—ฌ์— ํฐ ์—ญํ• ์„ ํ•˜๋ฉฐ, ์˜์–ด ์‹ค๋ ฅ ํ–ฅ์ƒ์—๋„ ๊ธ์ •์ ์ธ ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค.

  • ํ•™์Šต ํŒ A: ๋งค์ผ 5~10๋ถ„์”ฉ ๊พธ์ค€ํžˆ ์—ฐ์Šตํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ธ ์˜์–ดํšŒํ™” ์‹ค๋ ฅ ํ–ฅ์ƒ์˜ ๋น„๊ฒฐ์ž…๋‹ˆ๋‹ค.
  • ํ•™์Šต ํŒ B: ๋ชจ๋ฐ”์ผ ์–ดํ”Œ์ด๋‚˜ ์˜จ๋ผ์ธ ๊ฐ•์˜๋กœ ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ์ฒด๊ณ„์ ์œผ๋กœ ๊ต์ •ํ•˜์„ธ์š”.
  • ํ•™์Šต ํŒ C: ํ˜„์ง€ ์‡ผํ•‘ ๊ฒฝํ—˜์„ ํ†ตํ•ด ์‹ค์ „ ๊ฐ๊ฐ๊ณผ ๋ฌธํ™”์  ์ดํ•ด๋ฅผ ๋™์‹œ์— ๋†’์ด์„ธ์š”.

6. ์˜์–ดํšŒํ™” ์งˆ๋ฌธ์œผ๋กœ ํ•ด์™ธ ์‡ผํ•‘ ๋งŒ์กฑ๋„ ๊ทน๋Œ€ํ™”: ์ „๋ฌธ๊ฐ€ ์˜๊ฒฌ๊ณผ ์ตœ์‹  ํŠธ๋ Œ๋“œ

1) ์ „๋ฌธ๊ฐ€๊ฐ€ ์ถ”์ฒœํ•˜๋Š” ์˜์–ด ์งˆ๋ฌธ ์šฐ์„ ์ˆœ์œ„

์‡ผํ•‘ ์ „๋ฌธ๊ฐ€๋“ค์€ ๊ฐ€๊ฒฉ ๋ฌธ์˜, ์‚ฌ์ด์ฆˆ ํ™•์ธ, ํ™˜๋ถˆ ์ •์ฑ… ์งˆ๋ฌธ์„ ์šฐ์„ ์ ์œผ๋กœ ์ค€๋น„ํ•  ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ์‡ผํ•‘ ๋งŒ์กฑ๋„๋ฅผ ์ขŒ์šฐํ•˜๋Š” ๊ฐ€์žฅ ํ•ต์‹ฌ์ ์ธ ์š”์†Œ๋“ค์ด๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ, ํ™˜๋ถˆ๊ณผ ๊ตํ™˜ ์กฐ๊ฑด์„ ๋ช…ํ™•ํžˆ ํŒŒ์•…ํ•ด ๋‘๋ฉด ๋‚˜์ค‘์— ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ๋Š” ๋ถˆํŽธ๊ณผ ๋ถ„์Ÿ์„ ํฌ๊ฒŒ ์ค„์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์ตœ์‹  ์‡ผํ•‘ ํŠธ๋ Œ๋“œ์™€ ์˜์–ดํšŒํ™”์˜ ์—ฐ๊ณ„

์ตœ๊ทผ์—๋Š” ์นœํ™˜๊ฒฝ ์ œํ’ˆ๊ณผ ์ง€์† ๊ฐ€๋Šฅํ•œ ์‡ผํ•‘์ด ํŠธ๋ Œ๋“œ๋กœ ์ž๋ฆฌ ์žก์œผ๋ฉด์„œ, “Is this product eco-friendly?”(์ด ์ œํ’ˆ์€ ์นœํ™˜๊ฒฝ ์ œํ’ˆ์ธ๊ฐ€์š”?) ๊ฐ™์€ ์งˆ๋ฌธ๋„ ์ ์  ์ค‘์š”ํ•ด์ง€๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜จ๋ผ์ธ ์‡ผํ•‘ ์ฆ๊ฐ€์— ๋”ฐ๋ผ “Can I track my order?”(์ฃผ๋ฌธ ์ถ”์  ๊ฐ€๋Šฅํ•˜๋‚˜์š”?)์™€ ๊ฐ™์€ ๋ฐฐ์†ก ๊ด€๋ จ ์งˆ๋ฌธ๋„ ํ•„์ˆ˜ ํ‘œํ˜„์œผ๋กœ ์ž๋ฆฌ๋งค๊น€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

3) ํ˜„์ง€์ธ๊ณผ์˜ ์›ํ™œํ•œ ์†Œํ†ต์„ ์œ„ํ•œ ํŒ

์ „๋ฌธ๊ฐ€๋“ค์€ ์นœ์ ˆํ•œ ํƒœ๋„์™€ ์ ๊ทน์ ์ธ ์งˆ๋ฌธ์ด ํ˜„์ง€ ์ง์›์˜ ํ˜ธ๊ฐ์„ ์–ป๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ•œ๋‹ค๊ณ  ์กฐ์–ธํ•ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•œ ์ธ์‚ฌ๋ง๊ณผ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ์˜์–ด๋กœ ์ „ํ•˜๋Š” ๊ฒƒ๋งŒ์œผ๋กœ๋„ ์ข‹์€ ๋ถ„์œ„๊ธฐ๋ฅผ ๋งŒ๋“ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, “Thank you for your help.”(๋„์™€์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.) ๊ฐ™์€ ํ‘œํ˜„์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์งˆ๋ฌธ ์œ ํ˜• ์ตœ๊ทผ ํŠธ๋ Œ๋“œ ๋ฐ˜์˜ ํ‘œํ˜„ ํ™œ์šฉ ์ƒํ™ฉ ํšจ๊ณผ
์นœํ™˜๊ฒฝ ์ œํ’ˆ ๋ฌธ์˜ Is this product eco-friendly? ์นœํ™˜๊ฒฝ ์ƒํ’ˆ ๊ตฌ๋งค ์‹œ ํ™˜๊ฒฝ ๊ด€๋ จ ์ •๋ณด ํŒŒ์•… ๋ฐ ์‹ ๋ขฐ๋„ ์ƒ์Šน
์ฃผ๋ฌธ ์ถ”์  Can I track my order? ์˜จ๋ผ์ธ ์ฃผ๋ฌธ ํ›„ ๋ฐฐ์†ก ํ™•์ธ ๋ฐฐ์†ก ์ง„ํ–‰ ์ƒํ™ฉ ์‹ค์‹œ๊ฐ„ ํ™•์ธ
๊ฐ์‚ฌ ์ธ์‚ฌ Thank you for your help. ์‡ผํ•‘ ๋„์ค‘ ๋„์›€ ๋ฐ›์•˜์„ ๋•Œ ํ˜ธ๊ฐ ํ˜•์„ฑ, ์›ํ™œํ•œ ์†Œํ†ต ์œ ๋„

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ์˜์–ดํšŒํ™” ์งˆ๋ฌธ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์™œ ์ค‘์š”ํ•œ๊ฐ€์š”?
๋ฏธ๋ฆฌ ์˜์–ด ์งˆ๋ฌธ์„ ์ค€๋น„ํ•˜๋ฉด ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์›ํ•˜๋Š” ์ •๋ณด๋ฅผ ๋น ๋ฅด๊ฒŒ ์–ป์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์‡ผํ•‘ ์‹œ๊ฐ„์„ ๋‹จ์ถ•ํ•˜๊ณ  ๊ฐ€๊ฒฉ, ์‚ฌ์ด์ฆˆ, ํ™˜๋ถˆ ์ •์ฑ… ๋“ฑ ์ค‘์š”ํ•œ ์กฐ๊ฑด์„ ๋ช…ํ™•ํžˆ ํ•˜์—ฌ ๋งŒ์กฑ์Šค๋Ÿฌ์šด ๊ตฌ๋งค๋กœ ์ด์–ด์ง€๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ์ค€๋น„๋œ ์งˆ๋ฌธ์€ ์ž์‹ ๊ฐ์„ ๋†’์—ฌ ํ˜„์ง€์ธ๊ณผ์˜ ์†Œํ†ต์„ ์›ํ™œํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค.
Q. ์˜์–ดํšŒํ™” ์ดˆ๋ณด์ž๊ฐ€ ๊ฐ€์žฅ ๋จผ์ € ์ตํ˜€์•ผ ํ•  ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ด๊ณ  ํ•„์ˆ˜์ ์ธ ํ‘œํ˜„์€ ๊ฐ€๊ฒฉ ๋ฌธ์˜(“How much is this?”), ์‚ฌ์ด์ฆˆ ๋ฌธ์˜(“Do you have this in a different size?”), ํ• ์ธ ์—ฌ๋ถ€ ํ™•์ธ(“Is there any discount?”), ํ™˜๋ถˆ ์ •์ฑ… ์งˆ๋ฌธ(“What is your return policy?”)์ž…๋‹ˆ๋‹ค. ์ด ๋„ค ๊ฐ€์ง€ ์งˆ๋ฌธ์„ ์ค‘์‹ฌ์œผ๋กœ ์—ฐ์Šตํ•˜๋ฉด ์‡ผํ•‘ ์ƒํ™ฉ์—์„œ ์ตœ์†Œํ•œ์˜ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
Q. ํ•ด์™ธ ์‹œ์žฅ์—์„œ ๊ฐ€๊ฒฉ ํฅ์ •ํ•  ๋•Œ ์ฃผ์˜ํ•  ์ ์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
ํฅ์ • ๋ฌธํ™”๊ฐ€ ์ต์ˆ™ํ•˜์ง€ ์•Š์€ ๊ฒฝ์šฐ, ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๋ฌด๋ก€ํ•˜๊ฒŒ ๋“ค๋ฆฌ์ง€ ์•Š๋„๋ก ์ •์ค‘ํ•œ ์–ด์กฐ๋ฅผ ์œ ์ง€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Could you lower the price a bit?”์™€ ๊ฐ™์ด ์™„๊ณกํ•˜๊ฒŒ ์š”์ฒญํ•˜๊ณ , ์ƒ๋Œ€์˜ ๋ฐ˜์‘์„ ์กด์ค‘ํ•˜๋Š” ํƒœ๋„๋ฅผ ๋ณด์ด์„ธ์š”. ๋ฌธํ™” ์ฐจ์ด๋กœ ์ธํ•œ ์˜คํ•ด๋ฅผ ๋ฐฉ์ง€ํ•˜๊ธฐ ์œ„ํ•ด ํ˜„์ง€ ๊ด€์Šต์„ ๋ฏธ๋ฆฌ ์•Œ์•„๋‘๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.
Q. ํ™˜๋ถˆ์ด๋‚˜ ๊ตํ™˜ ์ •์ฑ…์„ ์˜์–ด๋กœ ์–ด๋–ป๊ฒŒ ์ •ํ™•ํžˆ ๋ฌธ์˜ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
“What is your return policy?”(ํ™˜๋ถˆ ์ •์ฑ…์ด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”?)์™€ “Can I exchange this if it doesn’t fit?”(์‚ฌ์ด์ฆˆ๊ฐ€ ์•ˆ ๋งž์œผ๋ฉด ๊ตํ™˜ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?)๋ฅผ ์‚ฌ์šฉํ•˜๋ฉด ๋ฉ๋‹ˆ๋‹ค. ํ•„์š” ์‹œ ๊ธฐ๊ฐ„์„ ๋ฌป๋Š” “How many days do I have to return this?”๋„ ํ•จ๊ป˜ ํ™œ์šฉํ•˜์„ธ์š”. ์ •์ฑ…์„ ์ •ํ™•ํžˆ ํ™•์ธํ•ด ๋ถˆํ•„์š”ํ•œ ๋ถ„์Ÿ์„ ์˜ˆ๋ฐฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์˜์–ด ๋ฐœ์Œ์ด ์„œํˆด๋Ÿฌ๋„ ์‡ผํ•‘์—์„œ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?
๋„ค, ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ์ด๋ผ๋„ ๋ช…ํ™•ํ•œ ๋ฐœ์Œ๊ณผ ์–ต์–‘, ๊ทธ๋ฆฌ๊ณ  ์นœ์ ˆํ•œ ํ‘œ์ •์„ ํ•จ๊ป˜ํ•˜๋ฉด ์ถฉ๋ถ„ํžˆ ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํ•„์š”ํ•˜๋ฉด ์ฒœ์ฒœํžˆ ๋งํ•˜๊ณ , ๋ฐ˜๋ณตํ•˜๊ฑฐ๋‚˜ ์ œ์Šค์ฒ˜, ํœด๋Œ€ํฐ ๋ฒˆ์—ญ๊ธฐ๋ฅผ ํ™œ์šฉํ•ด ๋ณด์กฐํ•˜๋ฉด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ํ˜„์ง€์ธ๋“ค๋„ ์˜์‚ฌ์†Œํ†ต ์˜์ง€๊ฐ€ ์žˆ๋Š” ์‚ฌ๋žŒ์—๊ฒŒ ํ˜ธ์˜์ ์œผ๋กœ ๋ฐ˜์‘ํ•˜๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”