์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ์ˆœ๊ฐ„, ๋งŽ์€ ์ด๋“ค์ด ๊ธด์žฅ๊ณผ ๋‘๋ ค์›€์„ ๋А๋‚๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ํšจ๊ณผ์ ์ธ ์ด ๋ฌธ์žฅ๋“ค์€ ์–ด์ƒ‰ํ•จ์„ ์ค„์ด๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์˜ ๋ฌธ์„ ์—ด์–ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ์ดˆ๋ณด์ž์˜ ๋ถ€๋‹ด์„ ๋œ์–ด์ค„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘ ์‹œ ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ์†Œ๊ฐœ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ํ•ฉํ•œ ๋ฌธ์žฅ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ•์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„ ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํŒ๊ณผ ์‹ค์šฉ์ ์ธ ์—ฐ์Šต ๋ฐฉ๋ฒ• ์„ค๋ช… 1. ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘์— ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„๋ฒ• 1) ์ดˆ๋ณด์ž๊ฐ€ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์„ฑ ์˜์–ด๋กœ ์ฒ˜์Œ ๋ง์„ ๊ฑธ ๋•Œ ๋ณต์žกํ•œ ๋ฌธ๋ฒ•์ด๋‚˜ ์–ด๋ ค์šด ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถ€๋‹ด์ด ๋ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Hi, how are you?”๋‚˜ “Excuse me, can I ask you something?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”์˜ ์‹œ์ž‘์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ๊ณ , ์ƒ๋Œ€๋ฐฉ๋„ ๋ถ€๋‹ด ์—†์ด ๋ฐ˜์‘ํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž์—๊ฒŒ ์ ํ•ฉํ•ฉ๋‹ˆ๋‹ค. 2) ๊ธฐ๋ณธ ๋ฌธ์žฅ์— ์นœ๊ทผํ•œ ์–ด์กฐ์™€ ๋ชธ์ง“์„ ๋”ํ•˜๋Š” ๋ฐฉ๋ฒ• ์˜์–ด๋กœ ์นœ๊ตฌ๊ฐ€ ๋˜๊ณ  ์‹ถ๋‹ค๋ฉด ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ๋ง๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ํ‘œ์ •๊ณผ ์ œ์Šค์ฒ˜ ๋˜ํ•œ ๋Œ€ํ™”์˜ ์„ฑ๊ณต์„ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ์†Œ๋ฅผ ์ง€์œผ๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†์„ ๋“ค์–ด ์ธ์‚ฌํ•˜๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๊ฒƒ์€ ์นœ๊ทผ๊ฐ์„ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์–ธ์–ด์  ์š”์†Œ๋Š” ๋ง์ด ์„œํˆด๋Ÿฌ๋„ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ฒจ, ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•˜๊ฒŒ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 3) ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ ์Œ“๊ธฐ ์ดˆ๋ณด์ž๋Š” ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ˜ผ์ž ๋งํ•˜๊ธฐ ์—ฐ์Šต์ด๋‚˜ ์˜์–ด ํšŒํ™” ์•ฑ ํ™œ์šฉ, ์นœ๊ตฌ์™€์˜ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™” ์‹œ๋„ ๋“ฑ์ด ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ๊พธ์ค€ํ•œ ์—ฐ์Šต์€ ๋‘๋ ค์›€์„ ์ค„์ด๊ณ  ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ์ „๋žต ์ž…๋‹ˆ๋‹ค. 2. ...

์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด All-in-One

์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด All-in-One

์™ธ๊ตญ์ธ๊ณผ์˜ ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ์ด๋‚˜ ์ฃผ๋ฌธ ์ƒํ™ฉ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”ํ•˜๋ ค๋ฉด ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์ด ํ•„์š”ํ• ๊นŒ์š”? ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์˜์–ด All-in-One์€ ์ดˆ๋ณด์ž๋ถ€ํ„ฐ ์ „๋ฌธ๊ฐ€๊นŒ์ง€ ์‹ค์ „์—์„œ ๋ฐ”๋กœ ์“ธ ์ˆ˜ ์žˆ๋Š” ํ•„์ˆ˜ ๋ฌธ์žฅ๊ณผ ํŒ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ์•ฝ๋ถ€ํ„ฐ ๋ฉ”๋‰ด ์„ค๋ช…, ํŠน๋ณ„ ์š”์ฒญ๊นŒ์ง€ ๊ถ๊ธˆํ•œ ์ ์ด ๋งŽ๋‹ค๋ฉด ์–ด๋–ค ํ‘œํ˜„๋“ค์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ผ์ง€ ํ•จ๊ป˜ ์‚ดํŽด๋ณด์„ธ์š”.

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„๊ณผ ๋Œ€ํ™” ํŒจํ„ด
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ฃผ๋ฌธ ๊ณผ์ •์—์„œ ๋ฉ”๋‰ด ์„ค๋ช…๊ณผ ํŠน๋ณ„ ์š”์ฒญ์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๋ฐฉ๋ฒ•
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์ƒํ™ฉ๋ณ„ ์‘๋Œ€ ์˜์–ด ํ‘œํ˜„์œผ๋กœ ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต์„ ๋•๋Š” ์‹ค์šฉ ํŒ

1. ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ๋Œ€ํ™” ํ๋ฆ„

1) ์˜ˆ์•ฝ ๋ฌธ์˜ ์‹œ ๊ธฐ๋ณธ ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€ ํŒจํ„ด

์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ์„ ํ•˜๋ ค๋ฉด ๋จผ์ € ๋‚ ์งœ, ์‹œ๊ฐ„, ์ธ์› ์ˆ˜๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "I would like to make a reservation for two at 7 pm this Friday." ๊ฐ™์€ ๋ฌธ์žฅ์€ ์˜ˆ์•ฝ ์˜์‚ฌ๋ฅผ ๋ถ„๋ช…ํžˆ ๋‚˜ํƒ€๋ƒ…๋‹ˆ๋‹ค. ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ•˜๋Š” ๋Œ€ํ™”์—์„œ "Is there availability for a table at that time?"๊ณผ ๊ฐ™์€ ํ‘œํ˜„๋„ ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์ด๋•Œ, ์˜ˆ์•ฝ ๋‹ด๋‹น์ž๊ฐ€ ์ œ์‹œํ•˜๋Š” ์˜ต์…˜์— ๋งž์ถฐ ์œ ์—ฐํ•˜๊ฒŒ ๋Œ€ํ™”ํ•˜๋Š” ๋Šฅ๋ ฅ๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. "Do you have any private rooms available?" ๋˜๋Š” "Can we have a window seat?" ๊ฐ™์€ ์š”์ฒญ๋„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ํฌํ•จ์‹œ์ผœ์•ผ ํ•ฉ๋‹ˆ๋‹ค.

2) ์˜ˆ์•ฝ ํ™•์ธ ๋ฐ ๋ณ€๊ฒฝ ์‹œ ์‚ฌ์šฉํ•˜๋Š” ํ‘œํ˜„

์˜ˆ์•ฝ์„ ์™„๋ฃŒํ•œ ํ›„์—๋Š” ํ™•์ธ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์‹ค์ˆ˜๋ฅผ ์ค„์ด๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. "Could you please confirm my reservation for Friday at 7 pm?"๊ณผ ๊ฐ™์€ ํ™•์ธ ์š”์ฒญ์„ ์‚ฌ์šฉํ•˜์„ธ์š”. ๋งŒ์•ฝ ๋ณ€๊ฒฝ์ด ํ•„์š”ํ•˜๋ฉด, "I need to change my reservation to 8 pm."์ฒ˜๋Ÿผ ๊ฐ„๋‹จ๋ช…๋ฃŒํ•œ ํ‘œํ˜„์œผ๋กœ ์˜์‚ฌ๋ฅผ ์ „๋‹ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ์•ฝ ์ทจ์†Œ ์‹œ์—๋Š” "I would like to cancel my reservation for this Friday."๋ผ๊ณ  ๋งํ•˜๋Š” ๊ฒƒ์ด ์ผ๋ฐ˜์ ์ด๋ฉฐ, ์ •์ค‘ํ•œ ํ‘œํ˜„์œผ๋กœ ๋Œ€ํ™”์˜ ๋งค๋„๋Ÿฌ์›€์„ ์œ ์ง€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ์˜ˆ์•ฝ ์‹œ ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ๊ณผ ๊ทธ์— ๋Œ€ํ•œ ๋Œ€์‘๋ฒ•

์˜ˆ์•ฝ ๊ณผ์ •์—์„œ ์ข…์ข… ํŠน์ • ๋ฉ”๋‰ด๋‚˜ ์•Œ๋ ˆ๋ฅด๊ธฐ, ํŠน๋ณ„ ์š”์ฒญ์— ๊ด€ํ•œ ์งˆ๋ฌธ์ด ๋‚˜์˜ฌ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. "Do you offer vegetarian options?" ๋˜๋Š” "Can you accommodate a gluten-free diet?" ๊ฐ™์€ ์งˆ๋ฌธ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค. ์ด์— ๋Œ€ํ•ด "Yes, we have a vegetarian menu available." ๋˜๋Š” "Please let us know your dietary restrictions in advance." ๋“ฑ์˜ ๋‹ต๋ณ€์ด ์ผ๋ฐ˜์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ์งˆ๋ฌธ๊ณผ ๋‹ต๋ณ€์€ ์˜ˆ์•ฝ ๋‹จ๊ณ„์—์„œ ๊ณ ๊ฐ๊ณผ ์‹๋‹น ๊ฐ„ ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ  ์›ํ™œํ•œ ๊ฒฝํ—˜์„ ๋งŒ๋“œ๋Š” ๋ฐ ํ•ต์‹ฌ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

2. ์ฝ”์Šค ์š”๋ฆฌ ์ฃผ๋ฌธ ์‹œ ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฉ”๋‰ด ์„ค๋ช… ํ™œ์šฉ๋ฒ•

1) ์ฃผ๋ฌธ ์‹œ์ž‘๊ณผ ๋ฉ”๋‰ด ๋ฌธ์˜ ํ‘œํ˜„

์ฝ”์Šค ์š”๋ฆฌ ์ฃผ๋ฌธ ์‹œ์—๋Š” "Could you tell me about today's specials?" ๋˜๋Š” "What are the ingredients in the appetizer?" ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ๋ฉ”๋‰ด์— ๋Œ€ํ•œ ๊ตฌ์ฒด์ ์ธ ์ •๋ณด๋ฅผ ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๋ฉ”๋‰ด ์„ ํƒ์— ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ฃผ๋ฌธ ์˜์‚ฌ๋ฅผ ๋ฐํž ๋•Œ๋Š” "I'd like to start with the seafood appetizer, followed by the steak course."์™€ ๊ฐ™์ด ์ฝ”์Šค๋ณ„๋กœ ๋ช…ํ™•ํžˆ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ์Œ์‹ ์•Œ๋ ˆ๋ฅด๊ธฐ ๋ฐ ํŠน๋ณ„ ์š”์ฒญ ์ „๋‹ฌํ•˜๊ธฐ

์•Œ๋ ˆ๋ฅด๊ธฐ๊ฐ€ ์žˆ๊ฑฐ๋‚˜ ํŠน๋ณ„ํ•œ ์กฐ๋ฆฌ๋ฒ•์„ ์›ํ•  ๋•Œ๋Š” "I have a nut allergy; could you please make sure the dish doesn't contain any nuts?" ๋˜๋Š” "Could you prepare the dish without any dairy products?"์™€ ๊ฐ™์€ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜์„ธ์š”. ์ด๋Ÿฌํ•œ ์š”์ฒญ์€ ์ •ํ™•ํ•œ ์˜์‚ฌ์ „๋‹ฌ๋กœ ์•ˆ์ „ํ•œ ์‹์‚ฌ๋ฅผ ๋ณด์žฅํ•ฉ๋‹ˆ๋‹ค.

์‹๋‹น ์ธก๋„ ๋ณดํ†ต "We will inform the kitchen staff about your request."๋ผ๊ณ  ๋‹ต๋ณ€ํ•˜์—ฌ ์‹ ๋ขฐ๋ฅผ ์ค๋‹ˆ๋‹ค.

3) ์ถ”๊ฐ€ ์ฃผ๋ฌธ๊ณผ ๊ฒฐ์ œ ๊ด€๋ จ ๋Œ€ํ™”

์ถ”๊ฐ€ ์ฃผ๋ฌธ์„ ์›ํ•  ๋•Œ๋Š” "Can I add a glass of red wine to my order?"๋ผ๊ณ  ๋งํ•˜๋ฉฐ, ๊ฒฐ์ œ ์‹œ์—๋Š” "Could I get the bill, please?" ๋˜๋Š” "Do you accept credit cards?"์™€ ๊ฐ™์€ ํ‘œํ˜„์ด ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ ํŒ ๋ฌธํ™”๊ฐ€ ์žˆ๋Š” ๊ตญ๊ฐ€์—์„œ๋Š” "Is service charge included?"๋ฅผ ๋ฌป๋Š” ๊ฒƒ์ด ์˜ˆ์˜์— ๋งž์Šต๋‹ˆ๋‹ค.

์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„ ๋น„๊ต

  • ์˜ˆ์•ฝ ์‹œ: ๋‚ ์งœ/์‹œ๊ฐ„/์ธ์› ๋ฌป๊ธฐ, ์˜ˆ์•ฝ ํ™•์ •, ๋ณ€๊ฒฝ, ์ทจ์†Œ
  • ์ฃผ๋ฌธ ์‹œ: ๋ฉ”๋‰ด ์งˆ๋ฌธ, ์•Œ๋ ˆ๋ฅด๊ธฐ ๋ฐ ํŠน๋ณ„ ์š”์ฒญ, ์ถ”๊ฐ€ ์ฃผ๋ฌธ, ๊ฒฐ์ œ
์ƒํ™ฉ ์ฃผ์š” ํ‘œํ˜„ ๋ชฉ์  ์˜ˆ์‹œ ๋ฌธ์žฅ
์˜ˆ์•ฝ ๋ฌธ์˜ Make a reservation, availability ์˜ˆ์•ฝ ์‹œ๊ฐ„๊ณผ ์ธ์› ํ™•์ • "I would like to reserve a table for four at 7 pm."
์˜ˆ์•ฝ ๋ณ€๊ฒฝ/์ทจ์†Œ Change reservation, cancel ์˜ˆ์•ฝ ๋‚ด์—ญ ์กฐ์ • "I need to change my reservation to 8 pm."
๋ฉ”๋‰ด ๋ฌธ์˜ Specials, ingredients, vegetarian options ๋ฉ”๋‰ด ์ •๋ณด ํ™•์ธ "Could you tell me about today's specials?"
ํŠน๋ณ„ ์š”์ฒญ Allergy, dietary restrictions ์•ˆ์ „ํ•œ ์‹์‚ฌ ๋ณด์žฅ "I have a nut allergy; please ensure no nuts."

์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ์— ํ•„์š”ํ•œ ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„์„ ์ตํžˆ๋Š” ๊ฒƒ๋งŒ์œผ๋กœ๋„ ์™ธ๊ตญ ์‹๋‹น์—์„œ์˜ ๊ฒฝํ—˜์ด ํ›จ์”ฌ ํŽธ์•ˆํ•ด์ง‘๋‹ˆ๋‹ค. ๋‹ค์Œ ๋‹จ๊ณ„์—์„œ๋Š” ์ƒํ™ฉ๋ณ„ ์‘๋Œ€๋ฒ•๊ณผ ๋” ์„ธ์‹ฌํ•œ ํ‘œํ˜„ ํ™œ์šฉ๋ฒ•์„ ํ†ตํ•ด ์™„๋ฒฝํ•œ ์˜์‚ฌ์†Œํ†ต์„ ์œ„ํ•œ ์ „๋žต์„ ์†Œ๊ฐœํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.

3. ์‹ค์ œ ์‚ฌ์šฉ ํ›„๊ธฐ: ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ ์˜์–ด ํ‘œํ˜„์˜ ํšจ๊ณผ์  ํ™œ์šฉ๋ฒ•

1) ์˜ˆ์•ฝ ์‹œ ๊ฒฝํ—˜๋‹ด๊ณผ ํ‘œํ˜„ ํ™œ์šฉ์˜ ์ค‘์š”์„ฑ

๋งŽ์€ ์‚ฌ์šฉ์ž๋“ค์ด ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ ์‹œ ์ •ํ™•ํ•œ ์˜์–ด ํ‘œํ˜„ ์‚ฌ์šฉ ๋•๋ถ„์— ์˜ˆ์•ฝ ์ ˆ์ฐจ๊ฐ€ ๋งค๋„๋Ÿฝ๊ฒŒ ์ง„ํ–‰๋˜์—ˆ๋‹ค๊ณ  ํ‰๊ฐ€ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "I would like to make a reservation for four at 7 pm this Saturday." ๊ฐ™์€ ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ์˜ˆ์•ฝ ๋‹ด๋‹น์ž์™€์˜ ํ˜ผ์„ ์„ ์ค„์—ฌ์ค๋‹ˆ๋‹ค.

ํŠนํžˆ, ์˜ˆ์•ฝ ๋ณ€๊ฒฝ์ด๋‚˜ ํŠน๋ณ„ ์š”์ฒญ์ด ์žˆ์„ ๋•Œ, ์‹ ์†ํ•˜๊ณ  ์ •์ค‘ํ•œ ์˜์‚ฌ ํ‘œํ˜„์ด ์›ํ™œํ•œ ์†Œํ†ต์œผ๋กœ ์ด์–ด์ ธ ๊ธ์ •์ ์ธ ๊ฒฝํ—˜์œผ๋กœ ๋‚จ์•˜์Šต๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ๋‹จ๊ณ„์—์„œ ์•Œ๋ ˆ๋ฅด๊ธฐ์™€ ํŠน๋ณ„ ์š”์ฒญ ์ „๋‹ฌ ๊ฒฝํ—˜

์‹ค์ œ ์ฃผ๋ฌธ ์‹œ, ์•Œ๋ ˆ๋ฅด๊ธฐ ์ •๋ณด๋ฅผ ์ •ํ™•ํžˆ ์ „๋‹ฌํ•˜์ง€ ๋ชปํ•ด ์‹์‚ฌ์— ๋ถˆํŽธ์„ ๊ฒช๋Š” ์‚ฌ๋ก€๊ฐ€ ์กด์žฌํ•ฉ๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ "I have a shellfish allergy; could you please confirm that this dish does not contain any shellfish?"์™€ ๊ฐ™์€ ํ‘œํ˜„์€ ์•ˆ์ „ํ•œ ์‹์‚ฌ๋ฅผ ๋ณด์žฅํ•˜๋Š” ๋ฐ ๊ฒฐ์ •์ ์ž…๋‹ˆ๋‹ค.

์‚ฌ์šฉ์ž ํ”ผ๋“œ๋ฐฑ์— ๋”ฐ๋ฅด๋ฉด, ์‹๋‹น ์ง์›์˜ ์นœ์ ˆํ•œ ๋Œ€์‘๊ณผ ํ•จ๊ป˜ ์ด๋Ÿฌํ•œ ํ‘œํ˜„ ์‚ฌ์šฉ์ด ์‹ ๋ขฐ๊ฐ์„ ํ˜•์„ฑํ•˜๋Š” ๋ฐ ํฐ ์—ญํ• ์„ ํ–ˆ์Šต๋‹ˆ๋‹ค.

3) ์ถ”๊ฐ€ ์ฃผ๋ฌธ๊ณผ ๊ฒฐ์ œ ๊ณผ์ •์—์„œ์˜ ์˜์–ด ํ™œ์šฉ ํŒ

์ถ”๊ฐ€ ์ฃผ๋ฌธ์ด๋‚˜ ๊ฒฐ์ œ ์‹œ์—๋„ ์ ์ ˆํ•œ ์˜์–ด ํ‘œํ˜„์€ ๊ธˆ์ „์  ์˜ค๋ฅ˜๋ฅผ ์˜ˆ๋ฐฉํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Could I add a glass of Chardonnay to my order?" ๋˜๋Š” "Is service charge included in the bill?"์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ฒฐ์ œ ์ „ ๊ถ๊ธˆ์ฆ์„ ํ•ด์†Œํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฌํ•œ ํ‘œํ˜„์„ ์‚ฌ์ „์— ์ˆ™์ง€ํ•˜๋ฉด, ์™ธ๊ตญ ์‹๋‹น ์ด์šฉ ์‹œ ์ŠคํŠธ๋ ˆ์Šค ์—†์ด ์ฆ๊ฑฐ์šด ๊ฒฝํ—˜์„ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ์˜ˆ์•ฝ ์‹œ์—๋Š” ์ •ํ™•ํ•œ ๋‚ ์งœ, ์‹œ๊ฐ„, ์ธ์› ์ˆ˜๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ์•Œ๋ ˆ๋ฅด๊ธฐ ๋ฐ ํŠน๋ณ„ ์š”์ฒญ์€ ๋ฐ˜๋“œ์‹œ ๊ตฌ์ฒด์ ์œผ๋กœ ํ‘œํ˜„ํ•ด ์•ˆ์ „์„ ํ™•๋ณดํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ๊ฒฐ์ œ ์ „์— ์„œ๋น„์Šค ์š”๊ธˆ ํฌํ•จ ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ•˜๋Š” ๋ฌธ์žฅ์„ ๊ผญ ์‚ฌ์šฉํ•˜์„ธ์š”.

4. ์ „๋ฌธ๊ฐ€ ์ถ”์ฒœ: ์ฝ”์Šค ์š”๋ฆฌ ์˜ˆ์•ฝ·์ฃผ๋ฌธ ์‹œ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ์‹ค์ˆ˜์™€ ์˜ˆ๋ฐฉ ์ „๋žต

1) ์˜ˆ์•ฝ ์‹œ ํ”ํžˆ ๋ฐœ์ƒํ•˜๋Š” ์˜คํ•ด์™€ ํ•ด๊ฒฐ๋ฒ•

์˜ˆ์•ฝ ์‹œ, ๋‚ ์งœ๋‚˜ ์‹œ๊ฐ„ ์ฐฉ์˜ค๋กœ ์ธํ•ด ๋ฐœ์ƒํ•˜๋Š” ์˜คํ•ด๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ 12์‹œ๊ฐ„์ œ(AM/PM)์™€ 24์‹œ๊ฐ„์ œ ํ˜ผ๋™์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

์ด๋ฅผ ์˜ˆ๋ฐฉํ•˜๊ธฐ ์œ„ํ•ด "7 pm this Friday"์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์œผ๋กœ ๋ช…์‹œํ•˜๊ณ , ์˜ˆ์•ฝ ํ™•์ธ ์‹œ ๋‹ค์‹œ ํ•œ๋ฒˆ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ์‹œ ๋ฉ”๋‰ด ์ดํ•ด ๋ถ€์กฑ์œผ๋กœ ์ธํ•œ ์‹ค์ˆ˜ ๋ฐฉ์ง€

์ดˆ๋ณด์ž๋Š” ๋ฉ”๋‰ด ์ด๋ฆ„๋งŒ ๋“ฃ๊ณ  ์ฃผ๋ฌธํ•ด ์›ํ•˜๋Š” ์š”๋ฆฌ๋ฅผ ๋ฐ›์ง€ ๋ชปํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ๋ฉ”๋‰ด ๋ฌธ์˜ ์‹œ "Could you explain the main ingredients in this dish?"์™€ ๊ฐ™์€ ์งˆ๋ฌธ์„ ์ ๊ทน ํ™œ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์‹๋‹น์— ๋”ฐ๋ผ์„œ๋Š” ๋ฉ”๋‰ด ๋ธŒ๋กœ์…”๋‚˜ ์‚ฌ์ง„์„ ์š”์ฒญํ•˜๋Š” ๊ฒƒ๋„ ํšจ๊ณผ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค.

3) ํŠน๋ณ„ ์š”์ฒญ ์ „๋‹ฌ ์‹œ ์ฃผ์˜ํ•  ์ 

ํŠน๋ณ„ ์š”์ฒญ์„ ํ•  ๋•Œ, ์ง€๋‚˜์น˜๊ฒŒ ๋ณต์žกํ•˜๊ฑฐ๋‚˜ ๋ชจํ˜ธํ•œ ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ํ˜ผ๋ž€์„ ์ดˆ๋ž˜ํ•ฉ๋‹ˆ๋‹ค.

๊ฐ„๋‹จ๋ช…๋ฃŒํ•œ ๋ฌธ์žฅ๊ณผ ํ•จ๊ป˜ "Please confirm that my request is understood."๋ผ๊ณ  ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์‹ค์ˆ˜ ์œ ํ˜• ์›์ธ ์˜ˆ๋ฐฉ ์ „๋žต ์˜ˆ์‹œ ํ‘œํ˜„
์˜ˆ์•ฝ ์‹œ๊ฐ„ ์ฐฉ์˜ค AM/PM ํ˜ผ๋™ ์‹œ๊ฐ„ ๋ช…ํ™•ํžˆ ํ‘œํ˜„ ํ›„ ์žฌํ™•์ธ "Just to confirm, the reservation is for 7 pm, right?"
๋ฉ”๋‰ด ์˜คํ•ด ์ฃผ์š” ์žฌ๋ฃŒ ๋ฏธํ™•์ธ ๋ฉ”๋‰ด ์ƒ์„ธ ๋ฌธ์˜ "Could you tell me what’s in the salad?"
ํŠน๋ณ„ ์š”์ฒญ ๋ˆ„๋ฝ ๋ชจํ˜ธํ•œ ์š”์ฒญ ํ‘œํ˜„ ๊ฐ„๊ฒฐํ•œ ์š”์ฒญ๊ณผ ํ™•์ธ "Please make sure no nuts in my dish. Is that clear?"

5. ์ƒํ™ฉ๋ณ„ ์‘๋Œ€ ์˜์–ด ํ‘œํ˜„: ๋Œ€์ฒ˜ ๋ฐฉ๋ฒ•๊ณผ ์‹ฌ๋ฆฌ์  ๋Œ€๋น„ ์ „๋žต

1) ์˜ˆ์•ฝ ๊ฑฐ๋ถ€ ํ˜น์€ ๋ณ€๊ฒฝ ์š”์ฒญ ์‹œ ๋Œ€์‘๋ฒ•

์˜ˆ์•ฝ์ด ๋ถˆ๊ฐ€ํ•˜๊ฑฐ๋‚˜ ์›ํ•˜์ง€ ์•Š๋Š” ์‹œ๊ฐ„๋Œ€๋งŒ ๊ฐ€๋Šฅํ•  ๋•Œ, ๊ฑฐ์ ˆ ์ƒํ™ฉ์„ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ๊ด€๋ฆฌํ•˜๋Š” ํ‘œํ˜„์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, "Is there any possibility for a later time?"์ด๋‚˜ "Could you put me on a waiting list if there's a cancellation?"์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ๊ธ์ •์ ์ธ ๋Œ€ํ™”๋ฅผ ์œ ๋„ํ•ฉ๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ ์ค‘ ์‹ค์ˆ˜ ๋ฐœ๊ฒฌ ์‹œ ๋Œ€์ฒ˜ ๋ฐฉ๋ฒ•

์ฃผ๋ฌธ ํ›„์— ์˜ค๋ฅ˜๋ฅผ ๋ฐœ๊ฒฌํ•˜๋ฉด, ์‹ ์†ํ•˜๊ณ  ์ •์ค‘ํ•œ ์ •์ • ์š”์ฒญ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, "Excuse me, I think I ordered the vegetarian option, but this dish contains meat. Could you please check?"๋ผ๋Š” ํ‘œํ˜„์„ ์‚ฌ์šฉํ•ด ๋ฌธ์ œ๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๋ถˆ๋งŒ ์‚ฌํ•ญ์ด๋‚˜ ์š”์ฒญ ๋ฏธ๋ฐ˜์˜ ์‹œ ํšจ๊ณผ์ ์ธ ํ‘œํ˜„

์„œ๋น„์Šค์— ๋ถˆ๋งŒ์ด ์žˆ์„ ๊ฒฝ์šฐ, ๊ฐ์ •์„ ์ž์ œํ•˜๊ณ  ๊ฐ๊ด€์ ์ธ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, "I noticed my dietary request wasn't followed. Could this be addressed?"๋ผ๊ณ  ๋งํ•˜๋ฉด ์‹๋‹น ์ธก๋„ ์‹ ์†ํžˆ ๋Œ€์‘ํ•  ํ™•๋ฅ ์ด ๋†’์•„์ง‘๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ์˜ˆ์•ฝ ๋ถˆ๊ฐ€ ์‹œ ๋Œ€์•ˆ์„ ๋ฌป๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ์ฃผ๋ฌธ ์‹ค์ˆ˜ ๋ฐœ๊ฒฌ ์‹œ ์ฆ‰์‹œ ์ •์ค‘ํžˆ ์•Œ๋ฆฌ๋Š” ๊ฒƒ์ด ์ตœ์„ ์ž…๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ C: ๋ถˆ๋งŒ ํ‘œํ˜„ ์‹œ ๊ฐ์ •์„ ๋ˆ„๋ฅด๊ณ  ๊ฐ๊ด€์  ์‚ฌ์‹ค ์ค‘์‹ฌ์œผ๋กœ ์ „๋‹ฌํ•˜์„ธ์š”.

6. ๋ฌธํ™”๋ณ„ ํŒ: ํ•ด์™ธ ์‹๋‹น ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ ์‹œ ์ฃผ์˜ํ•  ๋ฌธํ™” ์ฐจ์ด์™€ ์˜ˆ์ ˆ

1) ํŒ ๋ฌธํ™”์™€ ๊ฒฐ์ œ ๋ฐฉ์‹ ์ฐจ์ด ์ดํ•ด

๊ตญ๊ฐ€๋ณ„๋กœ ํŒ ๋ฌธํ™”๊ฐ€ ๋‹ค๋ฅด๋ฏ€๋กœ, ๊ฒฐ์ œ ์ „ ๋ฐ˜๋“œ์‹œ "Is service charge included?"๋ฅผ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, ๋ฏธ๊ตญ๊ณผ ์บ๋‚˜๋‹ค์—์„œ๋Š” ํŒ์ด ๋ณ„๋„๋กœ ํ•„์š”ํ•˜์ง€๋งŒ, ์ผ๋ณธ๊ณผ ํ•œ๊ตญ ๋Œ€๋ถ€๋ถ„์˜ ์‹๋‹น์€ ํฌํ•จ๋˜์–ด ์žˆ๊ฑฐ๋‚˜ ํŒ ๋ฌธํ™”๊ฐ€ ์—†์Šต๋‹ˆ๋‹ค.

2) ์‹์‚ฌ ์˜ˆ์ ˆ๊ณผ ์˜ˆ์•ฝ ์‹œ ๋ฌธํ™”์  ์ฐจ์ด

์ผ๋ถ€ ๋ฌธํ™”๊ถŒ์—์„œ๋Š” ์˜ˆ์•ฝ ์‹œ ์ •์‹œ์— ๋„์ฐฉํ•˜๋Š” ๊ฒƒ์ด ๋งค์šฐ ์ค‘์š”ํ•˜๋ฉฐ, ์ง€์—ฐ ์‹œ ์˜ˆ์•ฝ์ด ์ทจ์†Œ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์˜ˆ์•ฝ ์‹œ "Do you have any seating preferences?" ๊ฐ™์€ ์งˆ๋ฌธ์— ๋‹ตํ•  ๋•Œ, ๋ฌธํ™”์  ์˜ˆ์ ˆ์— ๋งž์ถฐ ์ •์ค‘ํ•˜๊ฒŒ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

3) ๋Œ€ํ™” ์‹œ ์˜ˆ์˜ ํ‘œํ˜„๊ณผ ์กด์นญ ์‚ฌ์šฉ๋ฒ•

์˜์–ด๊ถŒ์—์„œ๋Š” ์ •์ค‘ํ•œ ํ‘œํ˜„์„ ์‚ฌ์šฉํ•˜๋ฉด ๋” ์ข‹์€ ์ธ์ƒ์„ ์ค๋‹ˆ๋‹ค. "Could you please...", "Would you mind..." ๋“ฑ์˜ ํ‘œํ˜„์„ ์ ๊ทน ํ™œ์šฉํ•˜์„ธ์š”.

์ด๋Ÿฐ ์˜ˆ์˜ ์žˆ๋Š” ํ‘œํ˜„์€ ์‹๋‹น ์ง์›๊ณผ์˜ ๊ด€๊ณ„๋ฅผ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ๋งŒ๋“ค์–ด ์˜ˆ์•ฝ๊ณผ ์ฃผ๋ฌธ ๊ณผ์ •์—์„œ ๊ธ์ •์ ์ธ ๋ฐ˜์‘์„ ์ด๋Œ์–ด๋ƒ…๋‹ˆ๋‹ค.

๊ตญ๊ฐ€/๋ฌธํ™” ํŒ ๋ฌธํ™” ์˜ˆ์•ฝ ์˜ˆ์ ˆ ์ถ”์ฒœ ํ‘œํ˜„
๋ฏธ๊ตญ ํŒ ๋ณ„๋„ 15~20% ์ •์‹œ ๋„์ฐฉ ํ•„์ˆ˜ "Could you please confirm my reservation?"
์ผ๋ณธ ํŒ ๋ฌธํ™” ์—†์Œ ์˜ˆ์•ฝ 5๋ถ„ ์ „ ๋„์ฐฉ ๊ถŒ์žฅ "Would it be possible to have a quiet table?"
ํ•œ๊ตญ ํŒ ๋ฌธํ™” ๊ฑฐ์˜ ์—†์Œ ์˜ˆ์•ฝ ์‹œ ์ „ํ™” ์˜ˆ์˜ ์ค‘์š” "Could you accommodate a window seat?"

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์˜ˆ์•ฝ ์‹œ ์ธ์› ๋ณ€๊ฒฝ์€ ์–ธ์ œ๊นŒ์ง€ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?
๋Œ€๋ถ€๋ถ„์˜ ์‹๋‹น์€ ์˜ˆ์•ฝ ๋‹น์ผ ๋ช‡ ์‹œ๊ฐ„ ์ „๊นŒ์ง€ ์ธ์› ๋ณ€๊ฒฝ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋Ÿฌ๋‚˜ ์‹๋‹น ์ •์ฑ…์— ๋”ฐ๋ผ ๋‹ค๋ฅด๋ฏ€๋กœ, ์˜ˆ์•ฝ ์‹œ ๋ณ€๊ฒฝ ๊ฐ€๋Šฅ ์‹œ๊ฐ„์„ ๊ผญ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋ฏธ๋ฆฌ ์—ฐ๋ฝํ•˜์—ฌ ๋ณ€๊ฒฝ ์‚ฌํ•ญ์„ ์•Œ๋ฆฌ๋ฉด ์›ํ™œํ•œ ์ค€๋น„๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
Q. ์•Œ๋ ˆ๋ฅด๊ธฐ ์ •๋ณด๋ฅผ ์˜ˆ์•ฝํ•  ๋•Œ ์–ด๋–ป๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ๊ฐ€์š”?
์˜ˆ์•ฝ ์‹œ ์•Œ๋ ˆ๋ฅด๊ธฐ ์ •๋ณด๋ฅผ ๊ตฌ์ฒด์ ์œผ๋กœ ๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "I have a severe peanut allergy; please ensure no peanuts are used in any dish."์™€ ๊ฐ™์ด ๊ตฌ์ฒด์ ์œผ๋กœ ๋งํ•˜๋ฉด ์‹๋‹น๋„ ์ถฉ๋ถ„ํžˆ ๋Œ€๋น„ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ์˜ˆ์•ฝ ํ™•์ธ ์ „ํ™”๋ฅผ ๊ฑธ ๋•Œ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
์˜ˆ์•ฝ ํ™•์ธ ์‹œ "Could you please confirm my reservation for [date and time]?" ๋˜๋Š” "I just want to double-check my reservation details." ๊ฐ™์€ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋ฉด ์ •์ค‘ํ•˜๊ณ  ๋ช…ํ™•ํ•˜๊ฒŒ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ํŠน๋ณ„ ์š”์ฒญ ์‚ฌํ•ญ์ด ์ฃผ๋ฌธ์— ์ œ๋Œ€๋กœ ๋ฐ˜์˜๋˜์—ˆ๋Š”์ง€ ์–ด๋–ป๊ฒŒ ํ™•์ธํ•  ์ˆ˜ ์žˆ๋‚˜์š”?
์ฃผ๋ฌธ ํ›„ ์›จ์ดํ„ฐ์—๊ฒŒ "Could you please confirm that my request for [special request] has been noted?"๋ผ๊ณ  ๋ฌผ์–ด๋ณด๋ฉด ์ฃผ๋ฌธ์ด ์ •ํ™•ํžˆ ๋ฐ˜์˜๋˜์—ˆ๋Š”์ง€ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์‚ฌ์ „์— ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ์‹ค์ˆ˜๋ฅผ ์ค„์ž…๋‹ˆ๋‹ค.
Q. ํ•ด์™ธ ์‹๋‹น์—์„œ ๊ฒฐ์ œ ์‹œ ํŒ์„ ์–ผ๋งˆ๋‚˜ ์ค˜์•ผ ํ• ์ง€ ๋ชจ๋ฅผ ๋•Œ ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
ํŒ ๋ฌธํ™”๊ฐ€ ์ต์ˆ™ํ•˜์ง€ ์•Š์€ ๊ฒฝ์šฐ, ๊ฒฐ์ œ ์ „์— "Is service charge included in the bill?"๋ฅผ ๋ฌผ์–ด๋ณด๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ์ข‹์Šต๋‹ˆ๋‹ค. ์„œ๋น„์Šค ์ฐจ์ง€๊ฐ€ ํฌํ•จ๋˜์–ด ์žˆ์ง€ ์•Š๋‹ค๋ฉด ์ผ๋ฐ˜์ ์œผ๋กœ 10~20% ์ •๋„๋ฅผ ํŒ์œผ๋กœ ๋‚จ๊ธฐ๋Š” ๊ฒƒ์ด ์˜ˆ์˜์ž…๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”