์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ์ˆœ๊ฐ„, ๋งŽ์€ ์ด๋“ค์ด ๊ธด์žฅ๊ณผ ๋‘๋ ค์›€์„ ๋А๋‚๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ํšจ๊ณผ์ ์ธ ์ด ๋ฌธ์žฅ๋“ค์€ ์–ด์ƒ‰ํ•จ์„ ์ค„์ด๊ณ  ์ž์—ฐ์Šค๋Ÿฌ์šด ์†Œํ†ต์˜ ๋ฌธ์„ ์—ด์–ด ์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์–ด๋–ค ๋ฌธ์žฅ๋“ค์ด ์ดˆ๋ณด์ž์˜ ๋ถ€๋‹ด์„ ๋œ์–ด์ค„๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘ ์‹œ ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ ์†Œ๊ฐœ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๋ณ„ ์ ํ•ฉํ•œ ๋ฌธ์žฅ ์œ ํ˜•๊ณผ ํ™œ์šฉ๋ฒ•์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™” ์œ ๋„ ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ์ž์‹ ๊ฐ์„ ๋†’์ด๋Š” ํŒ๊ณผ ์‹ค์šฉ์ ์ธ ์—ฐ์Šต ๋ฐฉ๋ฒ• ์„ค๋ช… 1. ์˜์–ด ๋Œ€ํ™” ์‹œ์ž‘์— ๊ฐ€์žฅ ๋ถ€๋‹ด ์—†๋Š” ๊ธฐ๋ณธ ๋ฌธ์žฅ๊ณผ ํ‘œํ˜„๋ฒ• 1) ์ดˆ๋ณด์ž๊ฐ€ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•  ์ˆ˜ ์žˆ๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์„ฑ ์˜์–ด๋กœ ์ฒ˜์Œ ๋ง์„ ๊ฑธ ๋•Œ ๋ณต์žกํ•œ ๋ฌธ๋ฒ•์ด๋‚˜ ์–ด๋ ค์šด ํ‘œํ˜„์€ ์˜คํžˆ๋ ค ๋ถ€๋‹ด์ด ๋ฉ๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ์ƒํ™ฉ์— ๋งž๋Š” ๋ฌธ์žฅ์„ ๋ฏธ๋ฆฌ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Hi, how are you?”๋‚˜ “Excuse me, can I ask you something?” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ž์—ฐ์Šค๋Ÿฌ์šด ๋Œ€ํ™”์˜ ์‹œ์ž‘์„ ๋„์™€์ค๋‹ˆ๋‹ค. ์ด์ฒ˜๋Ÿผ ์งง๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์€ ๊ธฐ์–ตํ•˜๊ธฐ ์‰ฝ๊ณ , ์ƒ๋Œ€๋ฐฉ๋„ ๋ถ€๋‹ด ์—†์ด ๋ฐ˜์‘ํ•  ์ˆ˜ ์žˆ์–ด ์ดˆ๋ณด์ž์—๊ฒŒ ์ ํ•ฉํ•ฉ๋‹ˆ๋‹ค. 2) ๊ธฐ๋ณธ ๋ฌธ์žฅ์— ์นœ๊ทผํ•œ ์–ด์กฐ์™€ ๋ชธ์ง“์„ ๋”ํ•˜๋Š” ๋ฐฉ๋ฒ• ์˜์–ด๋กœ ์นœ๊ตฌ๊ฐ€ ๋˜๊ณ  ์‹ถ๋‹ค๋ฉด ์ด๋ ‡๊ฒŒ ๋งํ•ด๋ณด์„ธ์š”! ๋ง๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ํ‘œ์ •๊ณผ ์ œ์Šค์ฒ˜ ๋˜ํ•œ ๋Œ€ํ™”์˜ ์„ฑ๊ณต์„ ์ขŒ์šฐํ•ฉ๋‹ˆ๋‹ค. ๋ฏธ์†Œ๋ฅผ ์ง€์œผ๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†์„ ๋“ค์–ด ์ธ์‚ฌํ•˜๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๊ฒƒ์€ ์นœ๊ทผ๊ฐ์„ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์–ธ์–ด์  ์š”์†Œ๋Š” ๋ง์ด ์„œํˆด๋Ÿฌ๋„ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ธ์ƒ์„ ๋‚จ๊ฒจ, ๋Œ€ํ™”๊ฐ€ ์›ํ™œํ•˜๊ฒŒ ์ด์–ด์ง€๋„๋ก ๋•์Šต๋‹ˆ๋‹ค. 3) ๋ฐ˜๋ณต ์—ฐ์Šต์œผ๋กœ ์ž์‹ ๊ฐ ์Œ“๊ธฐ ์ดˆ๋ณด์ž๋Š” ์ž์ฃผ ์“ฐ๋Š” ๋ฌธ์žฅ์„ ๋ฐ˜๋ณต์ ์œผ๋กœ ์—ฐ์Šตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ˜ผ์ž ๋งํ•˜๊ธฐ ์—ฐ์Šต์ด๋‚˜ ์˜์–ด ํšŒํ™” ์•ฑ ํ™œ์šฉ, ์นœ๊ตฌ์™€์˜ ๊ฐ„๋‹จํ•œ ๋Œ€ํ™” ์‹œ๋„ ๋“ฑ์ด ์ข‹์€ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ๊พธ์ค€ํ•œ ์—ฐ์Šต์€ ๋‘๋ ค์›€์„ ์ค„์ด๊ณ  ์ž์‹ ๊ฐ์„ ํ‚ค์šฐ๋Š” ๊ฐ€์žฅ ํšจ๊ณผ์ ์ธ ์ „๋žต ์ž…๋‹ˆ๋‹ค. 2. ...

์นดํŠธ์— ๋‹ด๊ธฐ๋ถ€ํ„ฐ ๊ฒฐ์ œ๊นŒ์ง€ ์™„๋ฒฝํ•œ ์‡ผํ•‘ ์˜์–ด

์นดํŠธ์— ๋‹ด๊ธฐ๋ถ€ํ„ฐ ๊ฒฐ์ œ๊นŒ์ง€ ์™„๋ฒฝํ•œ ์‡ผํ•‘ ์˜์–ด

์˜จ๋ผ์ธ ์‡ผํ•‘์ด ์ต์ˆ™ํ•ด์ง„ ์š”์ฆ˜, ํ•ด์™ธ ์‚ฌ์ดํŠธ์—์„œ ๋ฌผ๊ฑด์„ ์‚ด ๋•Œ ๊ฐ€์žฅ ํ—ท๊ฐˆ๋ฆฌ๋Š” ๋ถ€๋ถ„ ์ค‘ ํ•˜๋‚˜๊ฐ€ ๋ฐ”๋กœ ์นดํŠธ์— ๋‹ด๊ธฐ๋ถ€ํ„ฐ ๊ฒฐ์ œ๊นŒ์ง€ ์™„๋ฒฝํ•œ ์‡ผํ•‘ ์˜์–ด์ž…๋‹ˆ๋‹ค. ์ฃผ๋ฌธ ๊ณผ์ •์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„๊ณผ ์ƒํ™ฉ๋ณ„ ๋Œ€์ฒ˜๋ฒ•์„ ์•Œ๋ฉด ์‡ผํ•‘์ด ํ›จ์”ฌ ์ˆ˜์›”ํ•ด์ง€๋Š”๋ฐ์š”, ์–ด๋–ค ์˜์–ด ํ‘œํ˜„์„ ๊ผญ ์•Œ์•„์•ผ ํ• ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์นดํŠธ ๋‹ด๊ธฐ๋ถ€ํ„ฐ ๊ฒฐ์ œ ๋‹จ๊ณ„๋ณ„ ํ•„์ˆ˜ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„ ์ดํ•ดํ•˜๊ธฐ
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ์ฃผ๋ฌธ ๊ณผ์ •์—์„œ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ๋ฌธ์ œ์™€ ํ•ด๊ฒฐ์„ ์œ„ํ•œ ์˜์–ด ํ‘œํ˜„
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ๊ฒฐ์ œ ์ˆ˜๋‹จ๋ณ„, ๋ฐฐ์†ก ์˜ต์…˜๋ณ„ ๋งž์ถคํ˜• ์˜์–ด ๋ฌธ์žฅ ํ™œ์šฉ๋ฒ•

1. ์นดํŠธ์— ๋‹ด๊ธฐ๋ถ€ํ„ฐ ๊ฒฐ์ œ๊นŒ์ง€ ํ•„์ˆ˜ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„๊ณผ ๋‹จ๊ณ„๋ณ„ ์ดํ•ด

1) ์นดํŠธ์— ๋‹ด๊ธฐ ๋‹จ๊ณ„์—์„œ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„

์‡ผํ•‘์˜ ์‹œ์ž‘์€ ์›ํ•˜๋Š” ์ƒํ’ˆ์„ ์žฅ๋ฐ”๊ตฌ๋‹ˆ์— ๋„ฃ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ‘Add to cart’, ‘Add to bag’๊ณผ ๊ฐ™์€ ํ‘œํ˜„์ด ๋Œ€ํ‘œ์ ์ด๋ฉฐ, ‘View cart’๋‚˜ ‘Go to cart’๋Š” ๋‹ด์€ ๋ฌผ๊ฑด์„ ํ™•์ธํ•˜๋Š” ๋‹จ๊ณ„์—์„œ ์ž์ฃผ ๋ณด์ž…๋‹ˆ๋‹ค.

ํŠนํžˆ, ‘Quantity’(์ˆ˜๋Ÿ‰) ์กฐ์ ˆ๊ณผ ‘Remove’(์‚ญ์ œ) ๊ธฐ๋Šฅ ๊ด€๋ จ ํ‘œํ˜„์„ ์•Œ๊ณ  ์žˆ์œผ๋ฉด ์‹ค์ˆ˜ ์—†์ด ์›ํ•˜๋Š” ๋งŒํผ ๊ตฌ๋งคํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ‘Save for later’๋Š” ๊ตฌ๋งค๋ฅผ ๋ฏธ๋ฃจ๊ณ  ์‹ถ์„ ๋•Œ ์‚ฌ์šฉํ•˜๋Š” ํ‘œํ˜„์œผ๋กœ, ์‡ผํ•‘ ๊ณ„ํš์„ ์œ ์—ฐํ•˜๊ฒŒ ์กฐ์ ˆํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

2) ์ฃผ๋ฌธ์„œ ์ž‘์„ฑ ๋‹จ๊ณ„์˜ ํ•ต์‹ฌ ์˜์–ด ํ‘œํ˜„

์ฃผ๋ฌธ์„œ ์ž‘์„ฑ์€ ์ •ํ™•ํ•œ ๋ฐฐ์†ก๊ณผ ๊ฒฐ์ œ์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค. ‘Shipping address’(๋ฐฐ์†ก ์ฃผ์†Œ), ‘Billing address’(์ฒญ๊ตฌ ์ฃผ์†Œ), ‘Phone number’(์ „ํ™”๋ฒˆํ˜ธ) ๋“ฑ ๊ธฐ๋ณธ ์ •๋ณด ์ž…๋ ฅ๋ž€์„ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

‘Promo code’ ๋˜๋Š” ‘Discount code’๋ฅผ ์ž…๋ ฅํ•˜๋Š” ์นธ๋„ ์ž์ฃผ ๋‚˜์˜ค๋Š”๋ฐ, ํ• ์ธ ํ˜œํƒ์„ ๋ฐ›๊ธฐ ์œ„ํ•ด ๊ผญ ํ™•์ธํ•ด์•ผ ํ•˜๋Š” ๋ถ€๋ถ„์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ, ‘Delivery options’์—์„œ ‘Standard shipping’, ‘Express shipping’ ๋“ฑ ๋‹ค์–‘ํ•œ ๋ฐฐ์†ก ๋ฐฉ์‹์„ ์„ ํƒํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ๋‹จ๊ณ„์—์„œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„

๊ฒฐ์ œ ๋‹จ๊ณ„๋Š” ‘Payment method’๋ฅผ ์„ ํƒํ•˜๋Š” ๋‹จ๊ณ„๋กœ, ์‹ ์šฉ์นด๋“œ, ํŽ˜์ดํŒ”, ๊ณ„์ขŒ์ด์ฒด ๋“ฑ ์—ฌ๋Ÿฌ ์˜ต์…˜์ด ์žˆ์Šต๋‹ˆ๋‹ค. ‘Credit card number’, ‘Expiration date’, ‘CVV code’ ๋“ฑ ์นด๋“œ ์ •๋ณด๋ฅผ ์ •ํ™•ํžˆ ์ž…๋ ฅํ•ด์•ผ ํ•˜๋ฉฐ, ‘Place order’ ๋ฒ„ํŠผ์„ ๋ˆŒ๋Ÿฌ ์ตœ์ข… ์ฃผ๋ฌธ์„ ์™„๋ฃŒํ•ฉ๋‹ˆ๋‹ค.

‘Order summary’์—์„œ๋Š” ๊ฒฐ์ œ ๊ธˆ์•ก, ๋ฐฐ์†ก๋น„, ์„ธ๊ธˆ ๋“ฑ ์ตœ์ข… ๊ธˆ์•ก์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์–ด ๊ผผ๊ผผํ•œ ๊ฒ€ํ† ๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ฒฐ์ œ ์˜ค๋ฅ˜๋‚˜ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ‘Payment failed’ ๋ฉ”์‹œ์ง€๋ฅผ ์ฃผ์˜ ๊นŠ๊ฒŒ ์‚ดํŽด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

2. ์‡ผํ•‘ ์ค‘ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ๋ฌธ์ œ์™€ ํ•ด๊ฒฐ์„ ์œ„ํ•œ ์˜์–ด ํ‘œํ˜„ ๋ฐ ์‹ค์ „ ํŒ

1) ํ’ˆ์ ˆ ๋ฐ ์žฌ๊ณ  ๋ถ€์กฑ ์ƒํ™ฉ ๋Œ€์ฒ˜ ์˜์–ด

‘Out of stock’์€ ๊ฐ€์žฅ ํ”ํ•œ ํ’ˆ์ ˆ ์•ˆ๋‚ด ๋ฌธ๊ตฌ์ž…๋‹ˆ๋‹ค. ์ด๋•Œ ‘Notify me when available’(์žฌ์ž…๊ณ  ์•Œ๋ฆผ ์š”์ฒญ) ํ˜น์€ ‘Backorder available’(์˜ˆ์•ฝ ์ฃผ๋ฌธ ๊ฐ€๋Šฅ) ๋“ฑ์˜ ํ‘œํ˜„์„ ํ™•์ธํ•˜๋ฉฐ ๋Œ€์ฒ˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ‘Limited stock’์€ ์žฌ๊ณ ๊ฐ€ ์–ผ๋งˆ ๋‚จ์ง€ ์•Š์•˜๋‹ค๋Š” ๋œป์œผ๋กœ ๋น ๋ฅธ ๊ฒฐ์ œ๊ฐ€ ํ•„์š”ํ•จ์„ ์•Œ๋ฆฝ๋‹ˆ๋‹ค.

2) ๋ฐฐ์†ก ์ง€์—ฐ ๋ฐ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๋ฌธ์˜ ์˜์–ด

๋ฐฐ์†ก์ด ๋Šฆ์–ด์งˆ ๊ฒฝ์šฐ ‘Delayed shipment’ ๋˜๋Š” ‘Shipping delay’๋ผ๋Š” ๋ฌธ๊ตฌ๊ฐ€ ๋œน๋‹ˆ๋‹ค. ๊ณ ๊ฐ์„ผํ„ฐ์— ๋ฌธ์˜ํ•  ๋•Œ๋Š” ‘Where is my order?’(๋‚ด ์ฃผ๋ฌธ์€ ์–ด๋”” ์žˆ๋‚˜์š”?), ‘Tracking number’(์šด์†ก์žฅ ๋ฒˆํ˜ธ)๋ฅผ ํ™œ์šฉํ•ด ์ƒํ™ฉ์„ ํŒŒ์•…ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

‘Lost package’(๋ถ„์‹ค๋œ ๋ฐฐ์†ก๋ฌผ) ์ƒํ™ฉ์—์„œ๋Š” ‘Request a refund or reshipment’(ํ™˜๋ถˆ ๋˜๋Š” ์žฌ๋ฐฐ์†ก ์š”์ฒญ) ํ‘œํ˜„์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ๊ฒฐ์ œ ์˜ค๋ฅ˜์™€ ํ™˜๋ถˆ ์š”์ฒญ ๊ด€๋ จ ์˜์–ด ํ‘œํ˜„

๊ฒฐ์ œ ๊ณผ์ •์—์„œ ‘Payment declined’ ๋˜๋Š” ‘Transaction failed’ ๋ฉ”์‹œ์ง€๊ฐ€ ๋œฐ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ๋Š” ‘Please contact your bank’(์€ํ–‰์— ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค)๋ผ๋Š” ์•ˆ๋‚ด๋ฅผ ๋ฐ›๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค.

ํ™˜๋ถˆ ์š”์ฒญ ์‹œ ‘Request a refund’, ‘Return policy’(๋ฐ˜ํ’ˆ ์ •์ฑ…), ‘Refund processing time’ ๋“ฑ์˜ ํ‘œํ˜„์„ ์•Œ๊ณ  ์žˆ์œผ๋ฉด ์›ํ™œํ•œ ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

์ฃผ์š” ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

  • Add to cart: ์žฅ๋ฐ”๊ตฌ๋‹ˆ์— ๋‹ด๊ธฐ
  • Shipping address: ๋ฐฐ์†ก ์ฃผ์†Œ
  • Payment method: ๊ฒฐ์ œ ์ˆ˜๋‹จ
  • Out of stock: ํ’ˆ์ ˆ
  • Delayed shipment: ๋ฐฐ์†ก ์ง€์—ฐ
  • Request a refund: ํ™˜๋ถˆ ์š”์ฒญ

์ถœ์ฒ˜: USA.gov Consumer Protection

๋‹จ๊ณ„ ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์˜๋ฏธ ์ฐธ๊ณ  ์‚ฌํ•ญ
์นดํŠธ ๋‹ด๊ธฐ Add to cart / View cart / Quantity / Remove ์ƒํ’ˆ ์„ ํƒ ๋ฐ ์ˆ˜๋Ÿ‰ ์กฐ์ ˆ, ์‚ญ์ œ ์‡ผํ•‘ ์‹œ์ž‘ ๋‹จ๊ณ„, ์‹ค์ˆ˜ ๋ฐฉ์ง€ ์ค‘์š”
์ฃผ๋ฌธ์„œ ์ž‘์„ฑ Shipping address / Billing address / Promo code / Delivery options ๋ฐฐ์†ก ๋ฐ ํ• ์ธ ์ฝ”๋“œ ์ž…๋ ฅ ์ •ํ™•ํ•œ ์ •๋ณด ์ž…๋ ฅ ํ•„์ˆ˜
๊ฒฐ์ œ Payment method / Credit card number / Expiration date / Place order ๊ฒฐ์ œ ์ˆ˜๋‹จ ์„ ํƒ ๋ฐ ์ฃผ๋ฌธ ์™„๋ฃŒ ์ตœ์ข… ๊ฒฐ์ œ ๊ธˆ์•ก ๋ฐ˜๋“œ์‹œ ํ™•์ธ
๋ฌธ์ œ ๋ฐœ์ƒ Out of stock / Delayed shipment / Payment failed / Request a refund ์žฌ๊ณ  ๋ถ€์กฑ, ๋ฐฐ์†ก ์ง€์—ฐ, ๊ฒฐ์ œ ์‹คํŒจ, ํ™˜๋ถˆ ์š”์ฒญ ์ ์ ˆํ•œ ์˜์–ด ํ‘œํ˜„์œผ๋กœ ๋ฌธ์ œ ํ•ด๊ฒฐ

3. ๊ฒฐ์ œ ์ˆ˜๋‹จ๋ณ„ ์‡ผํ•‘ ์˜์–ด ํ‘œํ˜„๊ณผ ์‹ค์ œ ํ™œ์šฉ๋ฒ• ๋น„๊ต

1) ์‹ ์šฉ์นด๋“œ ๊ฒฐ์ œ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ์ฃผ์˜์ 

ํ•ด์™ธ ์‡ผํ•‘์—์„œ ๊ฐ€์žฅ ํ”ํžˆ ์‚ฌ์šฉ๋˜๋Š” ๊ฒฐ์ œ ์ˆ˜๋‹จ์€ ์‹ ์šฉ์นด๋“œ์ž…๋‹ˆ๋‹ค. ‘Credit card number’, ‘Expiration date’, ‘CVV code’ ๋“ฑ ๊ฐœ์ธ ์นด๋“œ ์ •๋ณด๋ฅผ ์ •ํ™•ํžˆ ์ž…๋ ฅํ•˜๋Š” ๊ฒƒ์ด ํ•„์ˆ˜์ž…๋‹ˆ๋‹ค. ํŠนํžˆ, CVV ์ฝ”๋“œ๋Š” ์นด๋“œ ๋’ท๋ฉด์— ์žˆ๋Š” 3~4์ž๋ฆฌ ์ˆซ์ž๋กœ, ๋ณด์•ˆ ํ™•์ธ ์ ˆ์ฐจ์— ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๊ฒฐ์ œ ๊ณผ์ •์—์„œ ‘Billing address’๊ฐ€ ๋ฐฐ์†ก ์ฃผ์†Œ์™€ ๋‹ค๋ฅผ ๊ฒฝ์šฐ ‘Use shipping address as billing address’ ์˜ต์…˜์„ ์ฃผ์˜ ๊นŠ๊ฒŒ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ˆ˜ํ•˜๋ฉด ๊ฒฐ์ œ๊ฐ€ ๊ฑฐ์ ˆ๋  ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, ์ฃผ์†Œ ์ผ์น˜ ์—ฌ๋ถ€๋ฅผ ๊ผผ๊ผผํžˆ ์ฒดํฌํ•˜๋Š” ๊ฒƒ์ด ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ํŽ˜์ดํŒ”๊ณผ ๊ฐ™์€ ๊ฐ„ํŽธ ๊ฒฐ์ œ ์‹œ์Šคํ…œ์—์„œ ์ž์ฃผ ์“ฐ์ด๋Š” ํ‘œํ˜„

ํŽ˜์ดํŒ”(PayPal) ๊ฒฐ์ œ๋Š” ‘Log in to PayPal’, ‘Confirm payment’, ‘Payment authorized’ ๊ฐ™์€ ํ‘œํ˜„์ด ์ฃผ๋กœ ๋“ฑ์žฅํ•ฉ๋‹ˆ๋‹ค. ์—ฌ๋Ÿฌ ๊ฒฐ์ œ ์ˆ˜๋‹จ ์ค‘ ๋ณด์•ˆ์„ฑ์ด ๋†’์•„ ์ตœ๊ทผ ๋งŽ์ด ์„ ํ˜ธ๋˜๋Š”๋ฐ, ๊ณ„์ • ๋กœ๊ทธ์ธ ์‹คํŒจ ์‹œ ‘Authentication failed’ ๋ฉ”์‹œ์ง€๊ฐ€ ๋œฐ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๊ฐ„ํŽธ ๊ฒฐ์ œ๋Š” ๊ฒฐ์ œ ์ •๋ณด๋ฅผ ๋ฏธ๋ฆฌ ์ž…๋ ฅํ•ด ๋‘๋ฏ€๋กœ, ์ฃผ์†Œ ๋ณ€๊ฒฝ์ด๋‚˜ ๋ฐฐ์†ก ์˜ต์…˜ ์กฐ์ • ์‹œ ‘Update shipping information’๊ณผ ๊ฐ™์€ ๋ฌธ๊ตฌ๋ฅผ ๋†“์น˜์ง€ ์•Š์•„์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๊ฒฐ์ œ ์ „ ๋ชจ๋“  ์ •๋ณด๋ฅผ ๋‹ค์‹œ ํ•œ๋ฒˆ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

3) ๊ตญ์ œ ์†ก๊ธˆ ๋ฐ ๊ณ„์ขŒ์ด์ฒด ์ด์šฉ ์‹œ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„

์€ํ–‰ ์†ก๊ธˆ์ด๋‚˜ ๊ตญ์ œ ๊ณ„์ขŒ์ด์ฒด๋Š” ‘Account number’, ‘SWIFT code’, ‘Routing number’ ๋“ฑ์˜ ์šฉ์–ด๊ฐ€ ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. ํŠนํžˆ, ํ•ด์™ธ ๊ฒฐ์ œ ์‹œ ‘International transaction fee’(๊ตญ์ œ ๊ฑฐ๋ž˜ ์ˆ˜์ˆ˜๋ฃŒ)๊ฐ€ ๋ถ€๊ณผ๋  ์ˆ˜ ์žˆ์–ด ์‚ฌ์ „์— ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

‘Payment processing time’์€ ์ผ๋ฐ˜ ๊ฒฐ์ œ๋ณด๋‹ค ์˜ค๋ž˜ ๊ฑธ๋ฆด ์ˆ˜ ์žˆ์œผ๋ฉฐ, ‘Wire transfer confirmation’ ํ™•์ธ ์ด๋ฉ”์ผ์ด๋‚˜ ๋ฌธ์ž๋ฅผ ๋ฐ›์œผ๋ฉด ์ฃผ๋ฌธ ์ƒํƒœ๋ฅผ ๊ผผ๊ผผํžˆ ์ฒดํฌํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์†ก๊ธˆ ์ง€์—ฐ์„ ๋ฐฉ์ง€ํ•˜๋ ค๋ฉด ์€ํ–‰๊ณผ ์‡ผํ•‘๋ชฐ์˜ ์•ˆ๋‚ด๋ฅผ ์ฃผ์˜ ๊นŠ๊ฒŒ ๋”ฐ๋ฅด์„ธ์š”.

  • ํ•ต์‹ฌ ํŒ A: ์‹ ์šฉ์นด๋“œ ๊ฒฐ์ œ ์‹œ ์ฃผ์†Œ ์ •๋ณด ์ผ์น˜ ์—ฌ๋ถ€๋ฅผ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ํŽ˜์ดํŒ” ๊ฒฐ์ œ ์ „ ๋กœ๊ทธ์ธ ์ƒํƒœ์™€ ๋ฐฐ์†ก ์ •๋ณด๋ฅผ ์žฌ๊ฒ€ํ† ํ•˜๋Š” ์Šต๊ด€์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ C: ๊ตญ์ œ ์†ก๊ธˆ ์‹œ ์ˆ˜์ˆ˜๋ฃŒ์™€ ์ฒ˜๋ฆฌ ์‹œ๊ฐ„์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•ด ๋ถˆํ•„์š”ํ•œ ์ง€์—ฐ์„ ๋ง‰์œผ์„ธ์š”.
๊ฒฐ์ œ ์ˆ˜๋‹จ ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์žฅ์  ์ฃผ์˜์‚ฌํ•ญ
์‹ ์šฉ์นด๋“œ Credit card number, Expiration date, CVV code, Billing address ๋น ๋ฅธ ๊ฒฐ์ œ, ๋„๋ฆฌ ์‚ฌ์šฉ๋จ ์ฃผ์†Œ ๋ถˆ์ผ์น˜ ์‹œ ๊ฒฐ์ œ ์‹คํŒจ ๊ฐ€๋Šฅ์„ฑ
ํŽ˜์ดํŒ” Log in to PayPal, Confirm payment, Payment authorized ๊ฐ„ํŽธํ•˜๊ณ  ๋ณด์•ˆ์„ฑ ๋†’์Œ ๋กœ๊ทธ์ธ ์‹คํŒจ ๋ฐ ์ •๋ณด ๋ฏธํ™•์ธ ์œ„ํ—˜
๊ตญ์ œ ์†ก๊ธˆ/๊ณ„์ขŒ์ด์ฒด Account number, SWIFT code, Wire transfer confirmation ๋Œ€๊ธˆ ์ง์ ‘ ์†ก๊ธˆ ๊ฐ€๋Šฅ ์ˆ˜์ˆ˜๋ฃŒ์™€ ์ฒ˜๋ฆฌ ์‹œ๊ฐ„ ์ฃผ์˜ ํ•„์š”

4. ๋ฐฐ์†ก ์˜ต์…˜๋ณ„ ์˜์–ด ํ‘œํ˜„๊ณผ ์ƒํ™ฉ๋ณ„ ๋งž์ถค ๋Œ€์ฒ˜๋ฒ•

1) ์ผ๋ฐ˜ ๋ฐฐ์†ก(Standard Shipping)์˜ ํŠน์ง•๊ณผ ํ‘œํ˜„ ์ดํ•ด

‘Standard shipping’์€ ๊ฐ€์žฅ ๋ณดํŽธ์ ์ธ ๋ฐฐ์†ก ๋ฐฉ์‹์œผ๋กœ, ๋น„์šฉ์ด ์ €๋ ดํ•˜์ง€๋งŒ ๋ฐฐ์†ก ๊ธฐ๊ฐ„์ด ๊ธธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ‘Estimated delivery date’(์˜ˆ์ƒ ๋ฐฐ์†ก ๋‚ ์งœ)์™€ ‘Shipping tracking’(๋ฐฐ์†ก ์ถ”์ ) ๊ธฐ๋Šฅ์„ ํ†ตํ•ด ๋ฐฐ์†ก ์ƒํƒœ๋ฅผ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ฐฐ์†ก ์ง€์—ฐ ์‹œ ‘Delivery delayed’ ๋˜๋Š” ‘Shipping update’ ์•Œ๋ฆผ์„ ํ™•์ธํ•˜๋ฉฐ, ๊ณ ๊ฐ์„ผํ„ฐ์— ‘Where is my order?’๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ์ผ๋ฐ˜์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ์ƒ ๋„์ฐฉ์ผ์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•ด ๊ณ„ํš์„ ์„ธ์šฐ๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

2) ๋น ๋ฅธ ๋ฐฐ์†ก(Express Shipping)๊ณผ ๊ด€๋ จ ์˜์–ด ํ‘œํ˜„

‘Express shipping’์€ ์ถ”๊ฐ€ ๋น„์šฉ์ด ๋ฐœ์ƒํ•˜์ง€๋งŒ ๋น ๋ฅธ ๋ฐฐ์†ก์„ ๋ณด์žฅํ•ฉ๋‹ˆ๋‹ค. ‘Next-day delivery’(์ต์ผ ๋ฐฐ์†ก), ‘Priority shipping’๊ณผ ๊ฐ™์€ ๋ฌธ๊ตฌ๊ฐ€ ์ž์ฃผ ๋ณด์ž…๋‹ˆ๋‹ค. ๋น„์šฉ๊ณผ ์‹œ๊ฐ„์„ ๋น„๊ตํ•ด ์„ ํƒํ•˜๋Š” ๊ฒƒ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค.

๊ธ‰ํ•œ ๊ฒฝ์šฐ ‘Expedite my order’(์ฃผ๋ฌธ์„ ์‹ ์† ์ฒ˜๋ฆฌํ•ด์ฃผ์„ธ์š”) ์š”์ฒญ๋„ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ๋‹ค๋งŒ, ‘Shipping surcharge’(๋ฐฐ์†ก ์ถ”๊ฐ€ ์š”๊ธˆ) ๋ฐœ์ƒ ์—ฌ๋ถ€๋ฅผ ๋ฐ˜๋“œ์‹œ ์ฒดํฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๋น ๋ฅธ ๋ฐฐ์†ก์„ ์›ํ•  ๋•Œ๋Š” ๋น„์šฉ๊ณผ ํ˜œํƒ์„ ๊ผผ๊ผผํžˆ ๋”ฐ์ ธ๋ณด์„ธ์š”.

3) ํ•ด์™ธ ๋ฐฐ์†ก ์‹œ ์ž์ฃผ ์ ‘ํ•˜๋Š” ํ‘œํ˜„๊ณผ ์ฃผ์˜ํ•  ์ 

๊ตญ์ œ ๋ฐฐ์†ก์—์„œ๋Š” ‘Customs duty’(๊ด€์„ธ), ‘Import taxes’(์ˆ˜์ž…์„ธ) ๋“ฑ์ด ์ถ”๊ฐ€๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ‘Shipping restrictions’๋‚˜ ‘Prohibited items’ ์•ˆ๋‚ด๋„ ๋ฐ˜๋“œ์‹œ ์ฝ์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

‘Estimated customs clearance time’์€ ์˜ˆ์ƒ ํ†ต๊ด€ ๊ธฐ๊ฐ„์ด๋ฉฐ, ‘Delivery delayed due to customs’ ๋ฉ”์‹œ์ง€๊ฐ€ ๋œฐ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ์ƒํ™ฉ์—๋Š” ‘Contact customs office’ ์•ˆ๋‚ด์— ๋”ฐ๋ผ ๋ฌธ์˜ํ•˜๋Š” ๊ฒƒ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ตญ์ œ ๋ฐฐ์†ก์€ ์„ธ๊ธˆ๊ณผ ํ†ต๊ด€ ์ ˆ์ฐจ๋ฅผ ์ถฉ๋ถ„ํžˆ ์ดํ•ดํ•˜๊ณ  ์ง„ํ–‰ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ๋ฐฐ์†ก ์˜ต์…˜ ์„ ํƒ ์‹œ ์˜ˆ์ƒ ๋ฐฐ์†ก ๋‚ ์งœ์™€ ์ถ”๊ฐ€ ๋น„์šฉ์„ ๋ฐ˜๋“œ์‹œ ๋น„๊ตํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ๊ตญ์ œ ๋ฐฐ์†ก ์‹œ ๊ด€์„ธ ๋ฐ ํ†ต๊ด€ ์ง€์—ฐ ๊ฐ€๋Šฅ์„ฑ์— ๋Œ€๋น„ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
  • ํ•ต์‹ฌ ํŒ C: ๋ฐฐ์†ก ์ถ”์  ๋ฒˆํ˜ธ๋ฅผ ํ†ตํ•ด ์‹ค์‹œ๊ฐ„ ๋ฐฐ์†ก ์ƒํƒœ๋ฅผ ํ™•์ธํ•˜๋Š” ์Šต๊ด€์„ ๊ฐ€์ง€์„ธ์š”.

5. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ํ™˜๋ถˆ ๋ฐ ๊ตํ™˜ ์š”์ฒญ ์˜์–ด ํ‘œํ˜„๊ณผ ์ ˆ์ฐจ

1) ํ™˜๋ถˆ ์š”์ฒญ ๊ณผ์ •์—์„œ ์œ ์šฉํ•œ ์˜์–ด ํ‘œํ˜„

‘Request a refund’๋Š” ํ™˜๋ถˆ ์š”์ฒญ ์‹œ ๊ธฐ๋ณธ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ‘Order number’, ‘Reason for refund’, ‘Return shipping label’ ๋“ฑ ํ•„์š”ํ•œ ์ •๋ณด๋ฅผ ์ •ํ™•ํžˆ ๊ธฐ์ž…ํ•ด์•ผ ์›ํ™œํ•œ ์ฒ˜๋ฆฌ๊ฐ€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

์‡ผํ•‘๋ชฐ์— ๋”ฐ๋ผ ‘Refund policy’(ํ™˜๋ถˆ ์ •์ฑ…)์™€ ‘Refund processing time’(ํ™˜๋ถˆ ์ฒ˜๋ฆฌ ๊ธฐ๊ฐ„)์„ ๋ช…ํ™•ํžˆ ์•ˆ๋‚ดํ•˜๋ฏ€๋กœ, ์ด๋ฅผ ์ˆ™์ง€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ํ™˜๋ถˆ ์‚ฌ์œ ๋Š” ๊ตฌ์ฒด์ ์ด๊ณ  ์ •์ค‘ํ•˜๊ฒŒ ์ž‘์„ฑํ•˜๋Š” ๊ฒƒ์ด ์›ํ™œํ•œ ์†Œํ†ต์— ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

2) ๊ตํ™˜(Exchange) ๋ฐ ๋ฐ˜ํ’ˆ(Return) ๊ด€๋ จ ํ‘œํ˜„๊ณผ ์ ˆ์ฐจ

‘Request an exchange’ ๋˜๋Š” ‘Initiate a return’์€ ๊ตํ™˜๊ณผ ๋ฐ˜ํ’ˆ ์š”์ฒญ ์‹œ ์ฃผ๋กœ ์‚ฌ์šฉ๋ฉ๋‹ˆ๋‹ค. ‘Return authorization number’๊ฐ€ ํ•„์š”ํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ‘Return shipping cost’๊ฐ€ ๋ˆ„๊ฐ€ ๋ถ€๋‹ดํ•˜๋Š”์ง€๋„ ๋ฏธ๋ฆฌ ํ™•์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

‘Item defective’(์ƒํ’ˆ ๋ถˆ๋Ÿ‰), ‘Wrong item received’(์ž˜๋ชป๋œ ์ƒํ’ˆ ์ˆ˜๋ น) ๋“ฑ์˜ ํ‘œํ˜„์œผ๋กœ ๋ฌธ์ œ ์ƒํ™ฉ์„ ์„ค๋ช…ํ•˜๊ณ , ‘Provide photos of the item’ ์š”์ฒญ์— ๋Œ€๋น„ํ•ด ์‚ฌ์ง„์„ ์ค€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๋ฐ˜ํ’ˆ ๋ฐ ๊ตํ™˜ ์‹œ ํŒ๋งค์ž์˜ ๊ทœ์ •์„ ๊ผผ๊ผผํžˆ ํ™•์ธํ•˜์„ธ์š”.

3) ํ™˜๋ถˆ ์ง€์—ฐ ๋ฐ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๋Œ€์ฒ˜๋ฒ•

ํ™˜๋ถˆ์ด ์ง€์—ฐ๋  ๊ฒฝ์šฐ ‘Refund not received’ ๋˜๋Š” ‘Delayed refund’ ๋ฌธ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ‘Customer service representative’์™€ ์ง์ ‘ ๋Œ€ํ™”ํ•˜๊ฑฐ๋‚˜ ‘Escalate the issue’(๋ฌธ์ œ ์ƒ์œ„ ๋ถ€์„œ๋กœ ์ด๊ด€ ์š”์ฒญ) ํ‘œํ˜„์„ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ถ„์Ÿ ์‹œ ‘Dispute transaction’์ด๋‚˜ ‘File a complaint’ ๊ฐ™์€ ์ ˆ์ฐจ๋„ ์กด์žฌํ•˜๋ฉฐ, ์ด๋ฅผ ํ†ตํ•ด ๊ฒฐ์ œ ๋Œ€ํ–‰์‚ฌ๋‚˜ ์‹ ์šฉ์นด๋“œ ํšŒ์‚ฌ์— ๋„์›€์„ ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฌธ์ œ๊ฐ€ ์žฅ๊ธฐํ™”๋  ๋•Œ๋Š” ์ฆ๋น™ ์ž๋ฃŒ๋ฅผ ๋ชจ๋‘ ๋ณด๊ด€ํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์š”์ฒญ ์œ ํ˜• ์ฃผ์š” ์˜์–ด ํ‘œํ˜„ ์ ˆ์ฐจ ๋ฐ ํŒ
ํ™˜๋ถˆ ์š”์ฒญ Request a refund, Refund policy, Refund processing time ์‚ฌ์œ  ๊ตฌ์ฒดํ™”, ์ •์ฑ… ํ™•์ธ, ์ •์ค‘ํ•œ ์š”์ฒญ
๊ตํ™˜ ์š”์ฒญ Request an exchange, Return authorization number ์ƒํ’ˆ ์ƒํƒœ ํ™•์ธ, ๋ฐ˜ํ’ˆ ๋น„์šฉ ํ™•์ธ
๋ฐ˜ํ’ˆ Initiate a return, Return shipping cost, Provide photos ์‚ฌ์ง„ ์ค€๋น„, ์ •ํ™•ํ•œ ์‚ฌ์œ  ์ „๋‹ฌ
๋ถ„์Ÿ ๋ฐ ์ง€์—ฐ ๋Œ€์‘ Dispute transaction, File a complaint, Escalate the issue ์ฆ๋น™ ์ž๋ฃŒ ๋ณด๊ด€, ๊ณ ๊ฐ์„ผํ„ฐ ์ ๊ทน ๋Œ€์‘

6. ํ•ด์™ธ ์‡ผํ•‘ ์‹œ ์•ˆ์ „ํ•œ ๊ฑฐ๋ž˜๋ฅผ ์œ„ํ•œ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ณด์•ˆ ํŒ

1) ์•ˆ์ „ ๊ฒฐ์ œ๋ฅผ ์œ„ํ•œ ํ•„์ˆ˜ ์˜์–ด ํ‘œํ˜„๊ณผ ์ฃผ์˜์‚ฌํ•ญ

‘Secure payment’, ‘SSL encryption’, ‘Two-factor authentication (2FA)’ ๊ฐ™์€ ํ‘œํ˜„์€ ์•ˆ์ „ํ•œ ๊ฒฐ์ œ ํ™˜๊ฒฝ์„ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค. ๊ฒฐ์ œ ํŽ˜์ด์ง€๊ฐ€ ‘https://’๋กœ ์‹œ์ž‘ํ•˜๋Š”์ง€ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ๊ธฐ๋ณธ์ด๋ฉฐ, ‘Payment gateway’ ์‹ ๋ขฐ๋„๋„ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

์˜์‹ฌ์Šค๋Ÿฌ์šด ์‚ฌ์ดํŠธ์—์„œ๋Š” ‘Phishing attempt’(ํ”ผ์‹ฑ ์‹œ๋„) ๊ฒฝ๊ณ ๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์œผ๋‹ˆ, ์ด๋ฉ”์ผ๊ณผ ๊ฒฐ์ œ ์š”์ฒญ ๋‚ด์šฉ์„ ๊ผผ๊ผผํžˆ ๊ฒ€ํ† ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๊ฐœ์ธ์ •๋ณด ๋ณดํ˜ธ๋ฅผ ์œ„ํ•ด ๊ณต์šฉ ์™€์ดํŒŒ์ด ์‚ฌ์šฉ ์‹œ ์ฃผ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๊ฐœ์ธ์ •๋ณด ๋ณดํ˜ธ์™€ ๊ด€๋ จ๋œ ์ฃผ์š” ์˜์–ด ํ‘œํ˜„

‘Privacy policy’, ‘Data protection’, ‘Personal information’ ๋“ฑ์€ ๊ฐœ์ธ์ •๋ณด ์ทจ๊ธ‰ ๋ฐฉ์นจ๊ณผ ๊ด€๋ จ๋œ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์‡ผํ•‘๋ชฐ์ด ๊ฐœ์ธ์ •๋ณด๋ฅผ ์–ด๋–ป๊ฒŒ ๊ด€๋ฆฌํ•˜๋Š”์ง€ ํ™•์ธํ•  ๋•Œ ์ž์ฃผ ๋“ฑ์žฅํ•ฉ๋‹ˆ๋‹ค.

‘Consent to data processing’ ์š”์ฒญ์— ๋™์˜ํ•˜๊ธฐ ์ „์— ๋‚ด์šฉ์„ ์ถฉ๋ถ„ํžˆ ์ฝ๊ณ , ํ•„์š”์‹œ ‘Opt-out’(๊ฑฐ๋ถ€) ์˜ต์…˜์„ ์ฐพ์•„๋ณด๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๊ฐœ์ธ์ •๋ณด ์œ ์ถœ ์‚ฌ๊ณ ๋ฅผ ์˜ˆ๋ฐฉํ•˜๋Š” ๋ฐ ๋งค์šฐ ์ค‘์š”ํ•œ ๋ถ€๋ถ„์ž…๋‹ˆ๋‹ค.

3) ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๋น ๋ฅธ ๋Œ€์‘์„ ์œ„ํ•œ ํ‘œํ˜„๊ณผ ์ ˆ์ฐจ

‘Report suspicious activity’, ‘Contact customer support’, ‘Change password immediately’ ๋“ฑ์˜ ํ‘œํ˜„์€ ๋ณด์•ˆ ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ์‹ ์†ํ•œ ๋Œ€์ฒ˜ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์‹ ์šฉ์นด๋“œ ์ •๋ณด ์œ ์ถœ ์˜์‹ฌ ์‹œ ‘Freeze my credit card’(์นด๋“œ ์ •์ง€ ์š”์ฒญ)๋ฅผ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

‘Monitor account activity’(๊ณ„์ • ํ™œ๋™ ๋ชจ๋‹ˆํ„ฐ๋ง)๋„ ํ•„์ˆ˜์ด๋ฉฐ, ‘File a fraud report’ ์ ˆ์ฐจ๊ฐ€ ํ•„์š”ํ•œ ๊ฒฝ์šฐ๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ณด์•ˆ ์‚ฌ๊ณ  ๋ฐœ์ƒ ์‹œ ์ฆ‰๊ฐ์ ์ธ ๋Œ€์‘์ด ํ”ผํ•ด๋ฅผ ์ตœ์†Œํ™”ํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ๊ฒฐ์ œ ํŽ˜์ด์ง€๊ฐ€ ์•ˆ์ „ํ•œ์ง€ ํ•ญ์ƒ URL๊ณผ ์ธ์ฆ์„œ ์ƒํƒœ๋ฅผ ํ™•์ธํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ B: ๊ฐœ์ธ์ •๋ณด ์ œ๊ณต ์ „ ‘Privacy policy’๋ฅผ ๋ฐ˜๋“œ์‹œ ํ™•์ธํ•˜๊ณ  ์‹ ์ค‘ํ•˜๊ฒŒ ๋™์˜ํ•˜์„ธ์š”.
  • ํ•ต์‹ฌ ํŒ C: ๋ณด์•ˆ ์˜์‹ฌ ์ƒํ™ฉ ๋ฐœ์ƒ ์‹œ ์ฆ‰์‹œ ๊ณ ๊ฐ์„ผํ„ฐ์— ์—ฐ๋ฝํ•˜๊ณ  ์นด๋“œ ์ •์ง€๋ฅผ ์š”์ฒญํ•˜์„ธ์š”.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ํ•ด์™ธ ์‚ฌ์ดํŠธ์—์„œ ‘Promo code’์™€ ‘Discount code’๋Š” ์–ด๋–ป๊ฒŒ ๋‹ค๋ฅด๋‚˜์š”?
‘Promo code’์™€ ‘Discount code’๋Š” ์‚ฌ์‹ค์ƒ ๊ฐ™์€ ์˜๋ฏธ๋กœ ์‚ฌ์šฉ๋˜๋ฉฐ, ๋‘˜ ๋‹ค ๊ฒฐ์ œ ์‹œ ํ• ์ธ์„ ๋ฐ›๊ธฐ ์œ„ํ•ด ์ž…๋ ฅํ•˜๋Š” ์ฝ”๋“œ์ž…๋‹ˆ๋‹ค. ์ผ๋ถ€ ์‚ฌ์ดํŠธ๋Š” ํŠน์ • ์ด๋ฒคํŠธ ํ”„๋กœ๋ชจ์…˜ ์ฝ”๋“œ๋ฅผ ‘Promo code’๋กœ, ์ผ๋ฐ˜ ํ• ์ธ ์ฝ”๋“œ๋ฅผ ‘Discount code’๋กœ ๊ตฌ๋ถ„ํ•˜๊ธฐ๋„ ํ•˜์ง€๋งŒ, ๊ธฐ๋ณธ ๊ธฐ๋Šฅ์€ ๋™์ผํ•ฉ๋‹ˆ๋‹ค.
Q. ‘CVV code’๋ฅผ ๋ชจ๋ฅด๋Š”๋ฐ ๊ฒฐ์ œ๊ฐ€ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”?
CVV ์ฝ”๋“œ๋Š” ์‹ ์šฉ์นด๋“œ ๋ณด์•ˆ ์ฝ”๋“œ๋กœ, ์นด๋“œ ๋’ท๋ฉด ์„œ๋ช…๋ž€ ๊ทผ์ฒ˜์˜ 3~4์ž๋ฆฌ ์ˆซ์ž์ž…๋‹ˆ๋‹ค. ๋Œ€๋ถ€๋ถ„์˜ ํ•ด์™ธ ๊ฒฐ์ œ ์‚ฌ์ดํŠธ์—์„œ๋Š” ์ด ์ฝ”๋“œ๋ฅผ ํ•„์ˆ˜๋กœ ์š”๊ตฌํ•˜๋ฏ€๋กœ, ๋ชจ๋ฅด๋ฉด ๊ฒฐ์ œ๊ฐ€ ์‹คํŒจํ•  ํ™•๋ฅ ์ด ํฝ๋‹ˆ๋‹ค. ์นด๋“œ์—์„œ ๋ฐ˜๋“œ์‹œ ํ™•์ธ ํ›„ ์ž…๋ ฅํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
Q. ‘Backorder available’์ด๋ž€ ๋ฌด์—‡์ธ๊ฐ€์š”?
‘Backorder available’์€ ์žฌ๊ณ ๊ฐ€ ์—†์ง€๋งŒ ์˜ˆ์•ฝ ์ฃผ๋ฌธ์„ ๋ฐ›์•„ ์ถ”ํ›„ ์ž…๊ณ  ์‹œ ๋ฐœ์†กํ•œ๋‹ค๋Š” ๋œป์ž…๋‹ˆ๋‹ค. ์žฌ๊ณ  ๋ถ€์กฑ์œผ๋กœ ๋ฐ”๋กœ ๋ฐฐ์†ก์€ ์–ด๋ ต์ง€๋งŒ, ์ฃผ๋ฌธ์„ ๋จผ์ € ๋ฐ›๊ณ  ๋Œ€๊ธฐํ•  ์ˆ˜ ์žˆ์œผ๋‹ˆ ๊ธ‰ํ•˜์ง€ ์•Š์€ ์ƒํ’ˆ ๊ตฌ๋งค ์‹œ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.
Q. ๋ฐฐ์†ก ์ถ”์  ๋ฒˆํ˜ธ(tracking number)๋ฅผ ๋ถ„์‹คํ•˜๋ฉด ์–ด๋–ป๊ฒŒ ํ•˜๋‚˜์š”?
๋ฐฐ์†ก ์ถ”์  ๋ฒˆํ˜ธ๋Š” ์ฃผ๋ฌธ ํ™•์ธ ์ด๋ฉ”์ผ์ด๋‚˜ ๋ฐฐ์†ก ์•ˆ๋‚ด ๋ฉ”์‹œ์ง€์— ํฌํ•จ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋ถ„์‹คํ–ˆ์„ ๊ฒฝ์šฐ, ์‡ผํ•‘๋ชฐ ๊ณ ๊ฐ์„ผํ„ฐ์— ‘I lost my tracking number. Could you please resend it?’๋ผ๊ณ  ๋ฌธ์˜ํ•˜๋ฉด ์žฌ๋ฐœ๊ธ‰๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
Q. ๊ฒฐ์ œ ์‹คํŒจ ๋ฉ”์‹œ์ง€๊ฐ€ ๋œจ๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
‘Payment failed’ ๋˜๋Š” ‘Payment declined’ ๋ฉ”์‹œ์ง€๊ฐ€ ๋ณด์ผ ๋•Œ๋Š” ์นด๋“œ ์ •๋ณด, ์ฃผ์†Œ, ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ๋‹ค์‹œ ํ™•์ธํ•˜์„ธ์š”. ๋ฌธ์ œ๊ฐ€ ์ง€์†๋˜๋ฉด ์€ํ–‰์— ๋ฌธ์˜ํ•˜๊ฑฐ๋‚˜ ๋‹ค๋ฅธ ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ์‹œ๋„ํ•˜๋Š” ๊ฒƒ์ด ์ข‹์œผ๋ฉฐ, ์‡ผํ•‘๋ชฐ ๊ณ ๊ฐ์„ผํ„ฐ์— ์ƒํ™ฉ์„ ์„ค๋ช…ํ•ด ๋„์›€์„ ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”