์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ

์ด๋ฏธ์ง€
์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์ง€๋งŒ ์–ด๋””์„œ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ด์•ผ ํ• ์ง€ ๋ง‰๋ง‰ํ•œ๊ฐ€์š”? ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๊ณ  ์‹ถ์€ ๋‹น์‹ ์—๊ฒŒ ํ•„์š”ํ•œ ๋‹จ ํ•œ ๋ฌธ์žฅ ์€ ๋‹จ์ˆœํ•œ ๋ฌธ์žฅ ์ด์ƒ์˜ ํž˜์„ ์ง€๋‹™๋‹ˆ๋‹ค. ์ด ํ•œ ๋ฌธ์žฅ์„ ํ†ตํ•ด ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๋” ๊นŠ์€ ๊ด€๊ณ„๋กœ ๋‚˜์•„๊ฐ€๋Š” ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ผ๊นŒ์š”? ํ•ต์‹ฌ ์š”์•ฝ 1: ํšจ๊ณผ์ ์ธ ์ฒซ์ธ์ƒ์„ ๋งŒ๋“œ๋Š” ํ•œ ๋ฌธ์žฅ์˜ ์ค‘์š”์„ฑ ํ•ต์‹ฌ ์š”์•ฝ 2: ์ƒํ™ฉ๊ณผ ๋ฌธํ™”์— ๋งž์ถ˜ ๋งž์ถคํ˜• ๋ฌธ์žฅ ๊ตฌ์„ฑ๋ฒ• ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ œ ๋Œ€ํ™”์—์„œ ํ™œ์šฉ ๊ฐ€๋Šฅํ•œ ์˜ˆ์‹œ์™€ ํŒ 1. ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๋ฐ ๊ผญ ํ•„์š”ํ•œ ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์˜ ์—ญํ• ๊ณผ ์ค‘์š”์„ฑ 1) ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์ด ์ฃผ๋Š” ์ฒซ์ธ์ƒ์˜ ์˜ํ–ฅ๋ ฅ ์˜์–ด๋กœ ์นœ๊ตฌ๋ฅผ ์‚ฌ๊ท€๋Š” ๊ณผ์ •์—์„œ ์ฒซ์ธ์‚ฌ๋Š” ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ๊ธ์ •์ ์ธ ์ด๋ฏธ์ง€๋ฅผ ์‹ฌ์–ด์ฃผ๋Š” ๊ฒฐ์ •์  ์ˆœ๊ฐ„์ž…๋‹ˆ๋‹ค. ๊ฐ„๋‹จํ•˜์ง€๋งŒ ์ง„์‹ฌ์ด ๋‹ด๊ธด ํ•œ ๋ฌธ์žฅ์€ ํ˜ธ๊ฐ๊ณผ ์‹ ๋ขฐ๋ฅผ ์Œ“๋Š” ์ดˆ์„ ์—ญํ• ์„ ํ•˜์ฃ . ์‹ฌ๋ฆฌํ•™ ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด, ์ฒซ์ธ์ƒ์ด ์ „์ฒด ๋Œ€์ธ๊ด€๊ณ„์˜ 55%๊นŒ์ง€ ์˜ํ–ฅ์„ ๋ฏธ์นœ๋‹ค๊ณ  ๋ณด๊ณ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ, ์˜์–ด๊ถŒ ๋ฌธํ™”์—์„œ ์ž์—ฐ์Šค๋Ÿฝ๊ณ  ์นœ๊ทผํ•œ ์ธ์‚ฌ๋ฅผ ๊ตฌ์‚ฌํ•˜๋Š” ๊ฒƒ์€ ์นœ๊ตฌ ๋งŒ๋“ค๊ธฐ์˜ ํ•„์ˆ˜ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค. 2) ์ดˆ๋ณด์ž๋„ ์‰ฝ๊ฒŒ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ๋ณธ ๊ตฌ์กฐ ์˜์–ด๋กœ ๋ง ๋ถ™์ด๋Š” ๊ฒŒ ๋‘๋ ต๋‹ค๋ฉด ์ด ๋ฌธ์žฅ๋ถ€ํ„ฐ ์นœ๊ตฌ ์‚ฌ๊ท€๊ธฐ๋ฅผ ๋ง‰ ์‹œ์ž‘ํ•˜๋Š” ํ•™์Šต์ž๋Š” ๊ฐ„๋‹จํ•œ ๋ฌธ์žฅ ๊ตฌ์กฐ๋ถ€ํ„ฐ ์ตํžˆ๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, "Hi, my name is [์ด๋ฆ„]. What's your name?"๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ž์‹ ์„ ์†Œ๊ฐœํ•˜๋ฉฐ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๋Š” ๊ฐ€์žฅ ๊ธฐ๋ณธ์ ์ธ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ์ด ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ๊ธฐ์–ตํ•˜๊ณ  ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ดํ›„ ์˜๊ฒฌ ๊ตํ™˜์ด๋‚˜ ๊ณตํ†ต ๊ด€์‹ฌ์‚ฌ ํƒ์ƒ‰์œผ๋กœ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์ด์–ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 3) ๋‹ค์–‘ํ•œ ์ƒํ™ฉ์— ๋งž์ถ˜ ์‘์šฉ๋ฒ• ์ฒซ์ธ์‚ฌ ๋ฌธ์žฅ์€ ์ƒํ™ฉ๊ณผ ์žฅ์†Œ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•™๊ต, ์ง์žฅ, ์˜จ๋ผ์ธ ์ปค๋ฎค๋‹ˆํ‹ฐ ๋“ฑ ๊ฐ๊ธฐ ๋‹ค๋ฅธ ํ™˜๊ฒฝ์—์„œ ์ ์ ˆํ•œ ํ†ค๊ณผ ํ‘œํ˜„์„ ์„ ํƒํ•˜๋Š” ๋Šฅ๋ ฅ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ํ•™๊ต์—์„œ๋Š” “Are you new here? I’d love to be friends!”์ฒ˜๋Ÿผ ๋‹ค์ •ํ•œ ์ œ์•ˆ์ด, ์ง...

์˜ท ํ”ฝ์—…·ํ”ฝ์—…์—ฐ๊ธฐ ์˜์–ด ์ด๋Œ€๋กœ ์™ธ์›Œ๋ผ

์˜ท ํ”ฝ์—…·ํ”ฝ์—…์—ฐ๊ธฐ ์˜์–ด ์ด๋Œ€๋กœ ์™ธ์›Œ๋ผ

์˜ท ํ”ฝ์—…์ด๋‚˜ ํ”ฝ์—… ์—ฐ๊ธฐ ์ƒํ™ฉ์—์„œ ํ•„์š”ํ•œ ์˜์–ด ํ‘œํ˜„์„ ๋ฏธ๋ฆฌ ์ตํ˜€๋‘๋ฉด, ํ˜„์žฅ์—์„œ ๋‹นํ™ฉํ•˜์ง€ ์•Š๊ณ  ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ์†Œํ†ตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ท ํ”ฝ์—…·ํ”ฝ์—…์—ฐ๊ธฐ ์˜์–ด ์ด๋Œ€๋กœ ์™ธ์›Œ๋ผ๋Š” ๋ณต์žกํ•œ ์ƒํ™ฉ์—์„œ๋„ ์ž์‹  ์žˆ๊ฒŒ ๋Œ€์ฒ˜ํ•  ์ˆ˜ ์žˆ๋„๋ก ํ•„์ˆ˜ ๋ฌธ์žฅ๊ณผ ์œ ์šฉํ•œ ํŒ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. ์‹ค์ œ ์ƒํ™ฉ์—์„œ ๊ฐ€์žฅ ๋งŽ์ด ์“ฐ์ด๋Š” ํ‘œํ˜„์€ ๋ฌด์—‡์ผ๊นŒ์š”?

  • ํ•ต์‹ฌ ์š”์•ฝ 1: ์˜ท ํ”ฝ์—… ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ๊ธฐ๋ณธ ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฌธ์žฅ ๊ตฌ์กฐ
  • ํ•ต์‹ฌ ์š”์•ฝ 2: ํ”ฝ์—… ์—ฐ๊ธฐ ์š”์ฒญ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์ƒํ™ฉ๋ณ„ ๋Œ€์ฒ˜ ์˜์–ด ํ‘œํ˜„
  • ํ•ต์‹ฌ ์š”์•ฝ 3: ์‹ค์ „์—์„œ ์œ ์šฉํ•œ ์‘์šฉ ๋ฌธ์žฅ๊ณผ ์˜ˆ์˜ ๋ฐ”๋ฅธ ์˜์‚ฌ์†Œํ†ต ๋ฐฉ๋ฒ•

1. ์˜ท ํ”ฝ์—… ์ƒํ™ฉ์—์„œ ๋ฐ˜๋“œ์‹œ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ๊ธฐ๋ณธ ๋ฌธ์žฅ

1) ์˜ท ํ”ฝ์—… ์‹œ ๊ฐ€์žฅ ๊ธฐ๋ณธ์ด ๋˜๋Š” ์ธ์‚ฌ์™€ ํ™•์ธ ๋ฌธ์žฅ

์˜ท์„ ์ฐพ์œผ๋Ÿฌ ๋งค์žฅ์ด๋‚˜ ํƒ๋ฐฐ ์„ผํ„ฐ์— ๋ฐฉ๋ฌธํ–ˆ์„ ๋•Œ, ๊ฐ€์žฅ ๋จผ์ € ์‚ฌ์šฉํ•˜๋Š” ์ธ์‚ฌ๋Š” ๊ฐ„๋‹จํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “I’m here to pick up my clothes.”(์˜ท ํ”ฝ์—…ํ•˜๋Ÿฌ ์™”์Šต๋‹ˆ๋‹ค.)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ๋ˆ„๊ตฌ๋‚˜ ์‰ฝ๊ฒŒ ์ดํ•ดํ•  ์ˆ˜ ์žˆ์–ด ์ƒํ™ฉ์„ ๋น ๋ฅด๊ฒŒ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์ฃผ๋ฌธ ๋ฒˆํ˜ธ๋‚˜ ์ด๋ฆ„์„ ํ™•์ธํ•˜๋Š” ์งˆ๋ฌธ๋„ ์ž์ฃผ ์“ฐ์ž…๋‹ˆ๋‹ค. “Can I have your order number?”(์ฃผ๋ฌธ ๋ฒˆํ˜ธ ์•Œ๋ ค์ฃผ์‹œ๊ฒ ์–ด์š”?) ํ˜น์€ “What name is the order under?”(์ฃผ๋ฌธ์ž ์ด๋ฆ„์ด ์–ด๋–ป๊ฒŒ ๋˜์„ธ์š”?)์™€ ๊ฐ™์€ ํ‘œํ˜„์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

2) ์˜ท ์‚ฌ์ด์ฆˆ๋‚˜ ์ƒ‰์ƒ ๋“ฑ ์ƒํ’ˆ ํ™•์ธ ์‹œ ์‚ฌ์šฉํ•˜๋Š” ํ‘œํ˜„

ํ”ฝ์—…ํ•  ์˜ท์˜ ์‚ฌ์ด์ฆˆ๋‚˜ ์ƒ‰์ƒ์„ ํ™•์ธํ•  ๋•Œ๋„ ์ •ํ™•ํ•œ ์˜์‚ฌ์†Œํ†ต์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Is this the right size?”(์ด๊ฒŒ ๋งž๋Š” ์‚ฌ์ด์ฆˆ์ธ๊ฐ€์š”?), “Does this come in a different color?”(๋‹ค๋ฅธ ์ƒ‰์ƒ๋„ ์žˆ๋‚˜์š”?) ๋“ฑ์˜ ์งˆ๋ฌธ์„ ํ†ตํ•ด ์›ํ•˜๋Š” ์ƒํ’ˆ์„ ์ œ๋Œ€๋กœ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ํ‘œํ˜„๋“ค์€ ๊ณ ๊ฐ๊ณผ ์ง์› ๊ฐ„ ์˜คํ•ด๋ฅผ ์ค„์ด๊ณ , ๋งŒ์กฑ์Šค๋Ÿฌ์šด ์„œ๋น„์Šค ๊ฒฝํ—˜์„ ๋•์Šต๋‹ˆ๋‹ค.

3) ์˜ท ํ”ฝ์—… ์‹œ ์ž์ฃผ ๋ฐœ์ƒํ•˜๋Š” ๋ฌธ์ œ ์ƒํ™ฉ๊ณผ ๋Œ€์‘ ๋ฌธ์žฅ

๊ฐ€๋”์€ ์ฃผ๋ฌธํ•œ ์˜ท์ด ์ค€๋น„๋˜์ง€ ์•Š์•˜๊ฑฐ๋‚˜, ๋ฌผํ’ˆ์— ์ด์ƒ์ด ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋•Œ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ํ‘œํ˜„์œผ๋กœ๋Š” “Is my order ready for pickup?”(์ œ ์ฃผ๋ฌธ ์ค€๋น„๋˜์—ˆ๋‚˜์š”?), “There seems to be a mistake with my order.”(์ฃผ๋ฌธ์— ๋ฌธ์ œ๊ฐ€ ์žˆ๋Š” ๊ฒƒ ๊ฐ™์•„์š”.) ๋“ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋ฌธ์žฅ๋“ค์€ ๋ฌธ์ œ ์ƒํ™ฉ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•ด ์‹ ์†ํ•œ ํ•ด๊ฒฐ์„ ์œ ๋„ํ•ฉ๋‹ˆ๋‹ค.

2. ์˜ท ํ”ฝ์—… ์—ฐ๊ธฐ ์š”์ฒญ ์‹œ ๊ผญ ์•Œ์•„์•ผ ํ•  ์˜์–ด ํ‘œํ˜„๊ณผ ๋Œ€์ฒ˜๋ฒ•

1) ํ”ฝ์—… ์—ฐ๊ธฐ๊ฐ€ ํ•„์š”ํ•œ ์ƒํ™ฉ์—์„œ ๊ธฐ๋ณธ ์š”์ฒญ ๋ฌธ์žฅ

์˜ˆ๊ธฐ์น˜ ์•Š๊ฒŒ ์˜ท ํ”ฝ์—…์„ ์—ฐ๊ธฐํ•ด์•ผ ํ•  ๋•Œ๋Š” ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ๋ช…ํ™•ํ•œ ํ‘œํ˜„์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “I need to postpone my pickup.”(ํ”ฝ์—…์„ ์—ฐ๊ธฐํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.), “Can I reschedule my pickup?”(ํ”ฝ์—… ์ผ์ •์„ ๋ณ€๊ฒฝํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”?)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์ด ๋Œ€ํ‘œ์ ์ž…๋‹ˆ๋‹ค.

์ด ํ‘œํ˜„๋“ค์€ ์ƒ๋Œ€๋ฐฉ์—๊ฒŒ ์ƒํ™ฉ์„ ๋ถ„๋ช…ํžˆ ์ „๋‹ฌํ•˜๋ฉฐ, ํ˜‘์กฐ๋ฅผ ๊ตฌํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

2) ๊ตฌ์ฒด์ ์ธ ์—ฐ๊ธฐ ์‚ฌ์œ  ์„ค๋ช…๊ณผ ์š”์ฒญ ๋ฐฉ๋ฒ•

์—ฐ๊ธฐ ์‚ฌ์œ ๋ฅผ ์„ค๋ช…ํ•  ๋•Œ๋Š” ๊ฐ„๋‹จํ•œ ์ด์œ ๋ฅผ ๋ง๋ถ™์ด๋ฉด ์ƒ๋Œ€๋ฐฉ์˜ ์ดํ•ด๋ฅผ ๋•์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Due to unexpected work, I can’t pick up today.”(๊ฐ‘์ž‘์Šค๋Ÿฌ์šด ์—…๋ฌด๋กœ ์˜ค๋Š˜ ํ”ฝ์—…์ด ์–ด๋ ต์Šต๋‹ˆ๋‹ค.), “I’m feeling unwell, so I’d like to delay the pickup.”(๋ชธ ์ƒํƒœ๊ฐ€ ์ข‹์ง€ ์•Š์•„ ํ”ฝ์—…์„ ๋ฏธ๋ฃจ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.) ๋“ฑ์˜ ๋ฌธ์žฅ์ด ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์„ค๋ช…์€ ์‹ ๋ขฐ๊ฐ์„ ๋†’์ด๊ณ  ์›ํ™œํ•œ ์ผ์ • ์กฐ์ •์„ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค.

3) ํ”ฝ์—… ์—ฐ๊ธฐ ํ›„ ํ™•์ธํ•ด์•ผ ํ•  ์‚ฌํ•ญ๊ณผ ํ›„์† ์กฐ์น˜

ํ”ฝ์—… ์—ฐ๊ธฐ ์š”์ฒญ ํ›„์—๋Š” ์ƒˆ๋กœ์šด ์ผ์ • ํ™•์ธ๊ณผ ๋ณ€๊ฒฝ ๋‚ด์šฉ์— ๋Œ€ํ•œ ์žฌํ™•์ธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. “When can I pick it up instead?”(๋Œ€์‹  ์–ธ์ œ ํ”ฝ์—…ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?), “Please confirm the new pickup date.”(์ƒˆ ํ”ฝ์—… ๋‚ ์งœ๋ฅผ ํ™•์ธํ•ด ์ฃผ์„ธ์š”.)์™€ ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ํ™•์‹คํ•œ ์ •๋ณด๋ฅผ ์–ป์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด ๋‹จ๊ณ„์—์„œ ๊ผผ๊ผผํ•œ ํ™•์ธ์€ ์˜คํ•ด๋ฅผ ๋ฐฉ์ง€ํ•˜๊ณ  ์ฐจ์งˆ ์—†๋Š” ์„œ๋น„์Šค ์ด์šฉ์— ํ•„์ˆ˜์ ์ž…๋‹ˆ๋‹ค.

์ถœ์ฒ˜: EF English Live - Pick Up English Phrases

๋น„๊ตํ‘œ: ์˜ท ํ”ฝ์—…๊ณผ ํ”ฝ์—… ์—ฐ๊ธฐ ์‹œ ์ž์ฃผ ์“ฐ์ด๋Š” ์˜์–ด ํ‘œํ˜„ ๋น„๊ต

์ƒํ™ฉ ๊ธฐ๋ณธ ํ‘œํ˜„ ์ƒ์„ธ ์š”์ฒญ ์ถ”๊ฐ€ ํ™•์ธ
์˜ท ํ”ฝ์—… I’m here to pick up my clothes. Is my order ready for pickup? Can I confirm the size and color?
ํ”ฝ์—… ์—ฐ๊ธฐ ์š”์ฒญ I need to postpone my pickup. Due to [reason], I can’t pick up today. When can I pick it up instead?

3. ์‹ค์ œ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜: ์˜ท ํ”ฝ์—…๊ณผ ์—ฐ๊ธฐ ๊ณผ์ •์—์„œ ๊ฒช๋Š” ํ˜„์‹ค์  ์ƒํ™ฉ๊ณผ ํŒ

1) ์˜ท ํ”ฝ์—… ์‹œ ๊ณ ๊ฐ ๊ฒฝํ—˜๊ณผ ์„œ๋น„์Šค ๋งŒ์กฑ๋„ ํ–ฅ์ƒ ์‚ฌ๋ก€

์‹ค์ œ ๋งค์žฅ ๋ฐฉ๋ฌธ ๊ณ ๊ฐ๋“ค์€ ๋ช…ํ™•ํ•œ ์˜์–ด ํ‘œํ˜„์„ ์ค€๋น„ํ–ˆ์„ ๋•Œ ์ง์›๊ณผ์˜ ์†Œํ†ต์ด ํ›จ์”ฌ ์ˆ˜์›”ํ–ˆ๋‹ค๊ณ  ํ‰๊ฐ€ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “I’m here to pick up my clothes.”๋ผ๋Š” ๋ฌธ์žฅ๋งŒ์œผ๋กœ๋„ ์ง์›์ด ๋น ๋ฅด๊ฒŒ ์ฃผ๋ฌธ์„ ํ™•์ธํ•ด ์ฃผ์–ด ๋Œ€๊ธฐ์‹œ๊ฐ„์ด ๋‹จ์ถ•๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ์‚ฌ์ด์ฆˆ๋‚˜ ์ƒ‰์ƒ์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๋Š” ์งˆ๋ฌธ์„ ํ†ตํ•ด ์ž˜๋ชป๋œ ์ƒํ’ˆ ์ˆ˜๋ น์„ ๋ฐฉ์ง€ํ•ด ๋งŒ์กฑ๋„๋ฅผ ๋†’์ธ ์‚ฌ๋ก€๋„ ๋งŽ์Šต๋‹ˆ๋‹ค. ๊ณ ๊ฐ์˜ ์ ๊ทน์ ์ธ ์˜์‚ฌ์†Œํ†ต์€ ์„œ๋น„์Šค ํ’ˆ์งˆ ๊ฐœ์„ ์— ์ค‘์š”ํ•œ ์—ญํ• ์„ ํ•ฉ๋‹ˆ๋‹ค.

2) ํ”ฝ์—… ์—ฐ๊ธฐ ์‹œ ๊ฒช๋Š” ์–ด๋ ค์›€๊ณผ ์›ํ™œํ•œ ์ผ์ • ์กฐ์ • ๋ฐฉ๋ฒ•

์—ฐ๊ธฐ ์š”์ฒญ ์‹œ ๊ตฌ์ฒด์ ์ธ ์‚ฌ์œ ๋ฅผ ๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ํ•ต์‹ฌ์ž…๋‹ˆ๋‹ค. “Due to unexpected work, I can’t pick up today.”์™€ ๊ฐ™์€ ๋ฌธ์žฅ์€ ์ง์›์˜ ์ดํ•ด๋ฅผ ๋•๊ณ , ์‹ ์†ํ•œ ๋Œ€์ฒด ์ผ์ • ํ˜‘์˜๋กœ ์ด์–ด์ง‘๋‹ˆ๋‹ค.

์—ฐ๊ธฐ ํ›„ ์ƒˆ๋กœ์šด ํ”ฝ์—… ๋‚ ์งœ๋ฅผ ํ™•์‹คํžˆ ํ™•์ธํ•˜์ง€ ์•Š์œผ๋ฉด ์ถ”๊ฐ€ ํ˜ผ๋ž€์ด ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ, “Please confirm the new pickup date.” ๋“ฑ์˜ ๋ฌธ์žฅ์œผ๋กœ ์žฌํ™•์ธ์„ ๋ฐ˜๋“œ์‹œ ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

3) ์ „๋ฌธ๊ฐ€ ์กฐ์–ธ: ์˜์–ด ํ‘œํ˜„๋ฟ ์•„๋‹ˆ๋ผ ์˜ˆ์ ˆ๊ณผ ํƒœ๋„๋„ ์ค‘์š”

์–ธ์–ด๋ฟ ์•„๋‹ˆ๋ผ ์˜ˆ์˜ ๋ฐ”๋ฅธ ํƒœ๋„ ์—ญ์‹œ ์ข‹์€ ์„œ๋น„์Šค ๊ฒฝํ—˜์˜ ์—ด์‡ ์ž…๋‹ˆ๋‹ค. ์ •์ค‘ํ•œ ๋งํˆฌ์™€ ๊ฐ์‚ฌ ์ธ์‚ฌ๋ฅผ ํฌํ•จํ•˜๋ฉด ์ง์›์˜ ํ˜‘์กฐ๋ฅผ ๋”์šฑ ์‰ฝ๊ฒŒ ์–ป์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์‹ค์ œ ์˜์–ด๊ถŒ ์„œ๋น„์Šค ์—…๊ณ„ ์ „๋ฌธ๊ฐ€๋“ค์€ “Thank you for your help.”, “I appreciate your understanding.” ๊ฐ™์€ ์งง์€ ๊ตฌ์ ˆ์ด ์„œ๋น„์Šค ์ „์ฒด ๋ถ„์œ„๊ธฐ๋ฅผ ๊ธ์ •์ ์œผ๋กœ ๋ฐ”๊พผ๋‹ค๊ณ  ์กฐ์–ธํ•ฉ๋‹ˆ๋‹ค.

  • ํ•ต์‹ฌ ํŒ A: ํ”ฝ์—… ๋˜๋Š” ์—ฐ๊ธฐ ์‹œ์—๋Š” ๊ฐ„๊ฒฐํ•˜๊ณ  ๋ช…ํ™•ํ•œ ๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•ด ์ง์›์˜ ์ดํ•ด๋ฅผ ๋•์ž.
  • ํ•ต์‹ฌ ํŒ B: ์—ฐ๊ธฐ ์‚ฌ์œ ๋Š” ๊ฐ€๋Šฅํ•˜๋ฉด ๊ตฌ์ฒด์ ์œผ๋กœ ์„ค๋ช…ํ•˜๊ณ , ์ƒˆ๋กœ์šด ์ผ์ • ํ™•์ธ์„ ๋ฐ˜๋“œ์‹œ ์š”์ฒญํ•  ๊ฒƒ.
  • ํ•ต์‹ฌ ํŒ C: ํ•ญ์ƒ ์ •์ค‘ํ•œ ํƒœ๋„์™€ ๊ฐ์‚ฌ ํ‘œํ˜„์„ ํ•จ๊ป˜ ์‚ฌ์šฉํ•ด ๊ธ์ •์ ์ธ ์†Œํ†ต ๋ถ„์œ„๊ธฐ๋ฅผ ์œ ์ง€ํ•˜์ž.

4. ์˜ท ํ”ฝ์—… ์˜์–ด ํ‘œํ˜„๊ณผ ๋ฌธํ™”์  ์ฐจ์ด: ๊ธ€๋กœ๋ฒŒ ์„œ๋น„์Šค ํ™˜๊ฒฝ ์ดํ•ดํ•˜๊ธฐ

1) ์˜์–ด๊ถŒ ์„œ๋น„์Šค ํ™˜๊ฒฝ์—์„œ ๊ธฐ๋Œ€๋˜๋Š” ์˜์‚ฌ์†Œํ†ต ๋ฐฉ์‹

์˜์–ด๊ถŒ ๊ตญ๊ฐ€์—์„œ๋Š” ๊ฐ„๊ฒฐํ•˜๊ณ  ์ง์ ‘์ ์ธ ์˜์‚ฌ์†Œํ†ต์ด ์„ ํ˜ธ๋ฉ๋‹ˆ๋‹ค. ์˜ท ํ”ฝ์—… ์‹œ “Is my order ready?”์™€ ๊ฐ™์€ ์งง๊ณ  ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์ด ํ”ํžˆ ์‚ฌ์šฉ๋˜๋ฉฐ, ์ด๋Š” ์„œ๋น„์Šค ํšจ์œจ์„ฑ์„ ๋†’์ž…๋‹ˆ๋‹ค.

ํ•˜์ง€๋งŒ ๋™์‹œ์— ์˜ˆ์˜์™€ ์นœ์ ˆํ•จ์„ ํ‘œํ˜„ํ•˜๋Š” ๊ฒƒ๋„ ์ค‘์š”ํ•ด, “Please”๋‚˜ “Thank you” ๊ฐ™์€ ๊ณต์†ํ•œ ํ‘œํ˜„์„ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ํฌํ•จํ•˜๋Š” ์Šต๊ด€์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

2) ๋ฌธํ™” ์ฐจ์ด๋กœ ์ธํ•œ ์˜คํ•ด ๋ฐฉ์ง€๋ฒ•

ํ•œ๊ตญ์–ด์™€ ๋‹ฌ๋ฆฌ ์˜์–ด๋Š” ์ง์„ค์ ์ธ ํ‘œํ˜„์„ ์„ ํ˜ธํ•˜์ง€๋งŒ, ๋„ˆ๋ฌด ์ง์„ค์ ์ด๊ฑฐ๋‚˜ ๋ช…๋ น์กฐ๋Š” ํ”ผํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Prepare my order now.”๋ณด๋‹ค “Could you please check if my order is ready?”๊ฐ€ ๋” ์ ์ ˆํ•ฉ๋‹ˆ๋‹ค.

์ด์ฒ˜๋Ÿผ ์ƒํ™ฉ์— ๋งž๋Š” ์–ด์กฐ ์„ ํƒ์ด ์„œ๋น„์Šค ํ’ˆ์งˆ๊ณผ ์›ํ™œํ•œ ์†Œํ†ต์— ํฐ ์˜ํ–ฅ์„ ๋ฏธ์นฉ๋‹ˆ๋‹ค.

3) ๋‹ค๋ฌธํ™” ๊ณ ๊ฐ ๋Œ€์‘์„ ์œ„ํ•œ ์˜์–ด ํ‘œํ˜„ ํ™•์žฅ

๊ตญ์ œ์ ์œผ๋กœ ๋‹ค์–‘ํ•œ ๊ณ ๊ฐ์„ ์ƒ๋Œ€ํ•˜๋Š” ๋งค์žฅ์—์„œ๋Š” ๊ฐ„๋‹จํ•œ ๋‹ค๊ตญ์–ด ์•ˆ๋‚ด์™€ ํ•จ๊ป˜ ์˜์–ด๋กœ๋„ ๋‹ค์–‘ํ•œ ํ‘œํ˜„์„ ์ค€๋น„ํ•˜๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “If you need to postpone, please inform us in advance.” ๊ฐ™์€ ๋ฌธ์žฅ์€ ์—ฐ๊ธฐ ์š”์ฒญ์„ ์œ ๋„ํ•˜๋Š” ๋ฐ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๋‹ค๋ฌธํ™” ์†Œํ†ต ์ค€๋น„๋Š” ๊ณ ๊ฐ ๋งŒ์กฑ๋„๋ฅผ ํฌ๊ฒŒ ๋†’์ด๊ณ  ์žฌ๋ฐฉ๋ฌธ์œจ ์ฆ๊ฐ€๋กœ ์ด์–ด์ง‘๋‹ˆ๋‹ค.

5. ์˜ท ํ”ฝ์—…๊ณผ ์—ฐ๊ธฐ ์˜์–ด ํ‘œํ˜„ ํ™œ์šฉ ์‹œ ์ž์ฃผ ํ•˜๋Š” ์‹ค์ˆ˜์™€ ํ•ด๊ฒฐ์ฑ…

1) ๋ฌธ์žฅ ๊ตฌ์กฐ ์˜ค๋ฅ˜๋กœ ์ธํ•œ ์˜์‚ฌ์†Œํ†ต ์‹คํŒจ ์‚ฌ๋ก€

์˜์–ด ์ดˆ๋ณด์ž๋“ค์ด ํ”ํžˆ ๊ฒช๋Š” ๋ฌธ์ œ๋Š” ๋ฌธ์žฅ ๊ตฌ์กฐ์˜ ํ˜ผ๋ž€์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Can I postpone my pickup today?” ๋Œ€์‹  “I want postpone pickup today.”์™€ ๊ฐ™์ด ํ‹€๋ฆฌ๊ฒŒ ๋งํ•˜๋ฉด ์˜๋„๊ฐ€ ๋ชจํ˜ธํ•ด์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿด ๋•Œ๋Š” ๊ธฐ๋ณธํ˜•์ธ “I need to postpone my pickup.”์œผ๋กœ ๊ฐ„๋‹จํžˆ ๋งํ•˜๋Š” ๊ฒŒ ๊ฐ€์žฅ ์•ˆ์ „ํ•ฉ๋‹ˆ๋‹ค.

2) ์—ฐ๊ธฐ ์š”์ฒญ ์‹œ ์‚ฌ์œ  ์„ค๋ช… ๋ˆ„๋ฝ ๋ฌธ์ œ

์ข…์ข… ์—ฐ๊ธฐ ์š”์ฒญ๋งŒ ํ•˜๊ณ  ์ด์œ ๋ฅผ ์„ค๋ช…ํ•˜์ง€ ์•Š์•„ ์ƒ๋Œ€๋ฐฉ์ด ํ˜ผ๋ž€์Šค๋Ÿฌ์›Œํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ์‚ฌ์œ ๋ฅผ ๊ฐ„๋‹จํžˆ ๋ง๋ถ™์ด๋Š” ์Šต๊ด€์€ ์„œ๋น„์Šค ์ œ๊ณต์ž์™€ ๊ณ ๊ฐ ๋ชจ๋‘์—๊ฒŒ ์œ ์ตํ•ฉ๋‹ˆ๋‹ค.

“Due to unforeseen circumstances, I can’t pick up today.”์™€ ๊ฐ™์€ ๋ฌธ์žฅ์œผ๋กœ ์‚ฌ์œ ๋ฅผ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜์„ธ์š”.

3) ํ™•์ธ ๋‹จ๊ณ„ ์†Œํ™€๋กœ ์ธํ•œ ์ผ์ • ์ค‘๋ณต ๋ฐ ํ˜ผ์„ 

ํ”ฝ์—… ์—ฐ๊ธฐ ํ›„ ์ƒˆ๋กœ์šด ๋‚ ์งœ๋ฅผ ๋ช…ํ™•ํžˆ ํ™•์ธํ•˜์ง€ ์•Š์œผ๋ฉด ์ผ์ •์ด ๊ฒน์น˜๊ฑฐ๋‚˜ ๋ˆ„๋ฝ๋  ์œ„ํ—˜์ด ํฝ๋‹ˆ๋‹ค. ๋ฐ˜๋“œ์‹œ “When can I pick it up instead?”์™€ ๊ฐ™์ด ์งˆ๋ฌธํ•˜์—ฌ ์žฌํ™•์ธํ•˜๋Š” ๋‹จ๊ณ„๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค.

์ด ๊ณผ์ •์€ ๊ณ ๊ฐ ์Šค์Šค๋กœ๋„ ์„œ๋น„์Šค์— ๋Œ€ํ•œ ์‹ ๋ขฐ๋ฅผ ๋†’์ด๋Š” ์ค‘์š”ํ•œ ์Šต๊ด€์ž…๋‹ˆ๋‹ค.

์‹ค์ˆ˜ ์œ ํ˜• ๋ฐœ์ƒ ์›์ธ ํ•ด๊ฒฐ์ฑ… ์˜ˆ์‹œ ๋ฌธ์žฅ
๋ฌธ์žฅ ๊ตฌ์กฐ ์˜ค๋ฅ˜ ์˜์–ด ๋ฌธ๋ฒ• ๋ฏธ์ˆ™ ๊ธฐ๋ณธ ๋ฌธ์žฅ ํŒจํ„ด ์ตํžˆ๊ธฐ I need to postpone my pickup.
์—ฐ๊ธฐ ์‚ฌ์œ  ๋ฏธ์„ค๋ช… ์‚ฌ์œ  ์ „๋‹ฌ ์ค‘์š”์„ฑ ์ธ์ง€ ๋ถ€์กฑ ๊ฐ„๋‹จํ•œ ์ด์œ  ๋ง๋ถ™์ด๊ธฐ Due to unexpected work, I can’t pick up today.
์ƒˆ ์ผ์ • ํ™•์ธ ๋ˆ„๋ฝ ํ™•์ธ ์ ˆ์ฐจ ์†Œํ™€ ๋ณ€๊ฒฝ ์ผ์ • ๋ฐ˜๋“œ์‹œ ์งˆ๋ฌธ When can I pick it up instead?

6. ์ „๋ฌธ๊ฐ€ ์ถ”์ฒœ: ์˜ท ํ”ฝ์—…๊ณผ ์—ฐ๊ธฐ ์˜์–ด ํ‘œํ˜„ ๋งˆ์Šคํ„ฐ๋ฅผ ์œ„ํ•œ ํ•™์Šต๋ฒ•๊ณผ ๋ฆฌ์†Œ์Šค

1) ๋ฐ˜๋ณต ํ•™์Šต๊ณผ ์‹ค์ „ ์—ฐ์Šต์˜ ์ค‘์š”์„ฑ

์–ธ์–ด ์ „๋ฌธ๊ฐ€๋“ค์€ ๋‹จ์ˆœ ์•”๊ธฐ๋ณด๋‹ค ๋ฐ˜๋ณต์ ์ด๊ณ  ์‹ค์ „๊ณผ ์œ ์‚ฌํ•œ ์ƒํ™ฉ์—์„œ ์—ฐ์Šตํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ์ฃผ๋ฌธ ๋ฒˆํ˜ธ ํ™•์ธ์ด๋‚˜ ํ”ฝ์—… ์—ฐ๊ธฐ ์š”์ฒญ์„ ์ง์ ‘ ๋งํ•ด๋ณด๋ฉฐ ์ž์—ฐ์Šค๋Ÿฝ๊ฒŒ ๋ฌธ์žฅ์„ ์ฒด๋“ํ•˜๋Š” ๊ฒƒ์ด ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.

์ด๋Ÿฐ ์—ฐ์Šต์€ ๊ธด์žฅ ์™„ํ™”์™€ ์ž์‹ ๊ฐ ํ–ฅ์ƒ์— ํฌ๊ฒŒ ๊ธฐ์—ฌํ•ฉ๋‹ˆ๋‹ค.

2) ์˜จ๋ผ์ธ ๋ฆฌ์†Œ์Šค ๋ฐ ๋ชจ๋ฐ”์ผ ์•ฑ ํ™œ์šฉ๋ฒ•

EF English Live, BBC Learning English ๋“ฑ ์‹ ๋ขฐ๋„ ๋†’์€ ์˜จ๋ผ์ธ ๊ฐ•์˜์™€ ์•ฑ์„ ํ™œ์šฉํ•˜๋ฉด ์‹œ๊ฐ„๊ณผ ์žฅ์†Œ ๊ตฌ์•  ์—†์ด ํ•™์Šตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์‹ค์ƒํ™œ ๋Œ€ํ™” ์ค‘์‹ฌ ์ฝ˜ํ…์ธ ๊ฐ€ ๋งŽ์€ ๊ณณ์„ ์„ ํƒํ•˜๋Š” ๊ฒŒ ๋ฐ”๋žŒ์งํ•ฉ๋‹ˆ๋‹ค.

์˜ˆ๋ฅผ ๋“ค์–ด, EF English Live - Pick Up English Phrases๋Š” ์˜ท ํ”ฝ์—… ์ƒํ™ฉ ํ‘œํ˜„์„ ์ง‘์ค‘์ ์œผ๋กœ ๋‹ค๋ค„ ์ถ”์ฒœํ•  ๋งŒํ•ฉ๋‹ˆ๋‹ค.

3) ํ˜„์ง€์ธ๊ณผ์˜ ๊ต๋ฅ˜ ๋ฐ ํ”ผ๋“œ๋ฐฑ ๋ฐ›๊ธฐ

๊ฐ€์žฅ ๋น ๋ฅธ ์„ฑ์žฅ ๋ฐฉ๋ฒ• ์ค‘ ํ•˜๋‚˜๋Š” ์˜์–ด๋ฅผ ๋ชจ๊ตญ์–ด๋กœ ํ•˜๋Š” ์‚ฌ๋žŒ๊ณผ ์ง์ ‘ ๋Œ€ํ™”ํ•˜๋ฉฐ ํ”ผ๋“œ๋ฐฑ์„ ๋ฐ›๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์˜จ๋ผ์ธ ์–ธ์–ด ๊ตํ™˜ ํ”Œ๋žซํผ์ด๋‚˜ ์ปค๋ฎค๋‹ˆํ‹ฐ๋ฅผ ํ™œ์šฉํ•˜๋ฉด ์‹ค์ „ ๊ฐ๊ฐ์„ ํ‚ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ, ํ”ผ๋“œ๋ฐฑ์„ ํ†ตํ•ด ํ‹€๋ฆฐ ํ‘œํ˜„์ด๋‚˜ ๋ฐœ์Œ๋„ ๋ฐ”๋กœ์žก์•„ ๋” ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์‚ฌ์†Œํ†ต์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

7. ์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ (FAQ)

Q. ์˜ท ํ”ฝ์—… ์‹œ ์˜์–ด๋กœ ์ฃผ๋ฌธ ๋ฒˆํ˜ธ๋ฅผ ๋ฌผ์–ด๋ณผ ๋•Œ ๊ฐ€์žฅ ์ž์—ฐ์Šค๋Ÿฌ์šด ํ‘œํ˜„์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
๊ฐ€์žฅ ์ผ๋ฐ˜์ ์ธ ํ‘œํ˜„์€ “Can I have your order number?”์ž…๋‹ˆ๋‹ค. ์ด๋Š” ์ •์ค‘ํ•˜๋ฉด์„œ๋„ ๊ฐ„๊ฒฐํ•˜์—ฌ ์„œ๋น„์Šค ์ƒํ™ฉ์—์„œ ๋น ๋ฅด๊ฒŒ ์˜์‚ฌ๋ฅผ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ƒํ™ฉ์— ๋”ฐ๋ผ “Could you please provide your order number?”๋ผ๊ณ  ๋งํ•˜๋ฉด ๋”์šฑ ๊ณต์†ํ•œ ๋А๋‚Œ์„ ์ค๋‹ˆ๋‹ค.
Q. ํ”ฝ์—… ์—ฐ๊ธฐ ์š”์ฒญ ์‹œ ์‚ฌ์œ ๋ฅผ ๋„ˆ๋ฌด ์ž์„ธํžˆ ๋งํ•ด์•ผ ํ• ๊นŒ์š”?
์‚ฌ์œ ๋Š” ๊ฐ„๋‹จ๋ช…๋ฃŒํ•˜๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, “Due to unexpected work” ๋˜๋Š” “I’m feeling unwell”์ฒ˜๋Ÿผ ํ•ต์‹ฌ๋งŒ ์ „๋‹ฌํ•ด๋„ ์ถฉ๋ถ„ํžˆ ์ดํ•ด๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋„ˆ๋ฌด ์ž์„ธํ•œ ์„ค๋ช…์€ ์˜คํžˆ๋ ค ํ˜ผ๋ž€์„ ์ค„ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ฃผ์˜ํ•˜์„ธ์š”.
Q. ํ”ฝ์—… ๋‚ ์งœ๋ฅผ ๋‹ค์‹œ ํ™•์ธํ•  ๋•Œ ์–ด๋–ค ํ‘œํ˜„์ด ๊ฐ€์žฅ ์ ์ ˆํ•œ๊ฐ€์š”?
“When can I pick it up instead?” ๋˜๋Š” “Could you please confirm the new pickup date?”๊ฐ€ ๊ฐ€์žฅ ๋ฌด๋‚œํ•˜๊ณ  ํšจ๊ณผ์ ์ธ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค. ์žฌํ™•์ธ์„ ํ†ตํ•ด ์ผ์ • ํ˜ผ์„ ์„ ๋ฐฉ์ง€ํ•  ์ˆ˜ ์žˆ์–ด ๊ผญ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.
Q. ์˜ท ํ”ฝ์—… ๊ณผ์ •์—์„œ ๋ฌธ์ œ๊ฐ€ ์ƒ๊ฒผ์„ ๋•Œ ๋Œ€์ฒ˜ํ•  ์˜์–ด ๋ฌธ์žฅ์€ ์–ด๋–ค ๊ฒƒ์ด ์žˆ๋‚˜์š”?
“There seems to be a mistake with my order.”์ด๋‚˜ “My order is missing an item.”๊ณผ ๊ฐ™์€ ๋ฌธ์žฅ์ด ๋ฌธ์ œ ์ƒํ™ฉ์„ ๋ช…ํ™•ํžˆ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ๋„์›€๋ฉ๋‹ˆ๋‹ค. ๋ฌธ์ œ ๋ฐœ์ƒ ์‹œ ๊ฐ€๋Šฅํ•œ ํ•œ ๋นจ๋ฆฌ ์ƒํ™ฉ์„ ์„ค๋ช…ํ•ด ์‹ ์†ํ•œ ํ•ด๊ฒฐ์„ ์œ ๋„ํ•˜์„ธ์š”.
Q. ์˜์–ด ํ‘œํ˜„๋ฟ ์•„๋‹ˆ๋ผ ํƒœ๋„๋„ ์ค‘์š”ํ•œ๊ฐ€์š”? ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•˜๋‚˜์š”?
๋„ค, ์˜์–ด ํ‘œํ˜„๊ณผ ๋”๋ถˆ์–ด ์˜ˆ์˜ ๋ฐ”๋ฅธ ํƒœ๋„๋Š” ์›ํ™œํ•œ ์†Œํ†ต์— ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. “Please”์™€ “Thank you” ๊ฐ™์€ ๊ธฐ๋ณธ์ ์ธ ๊ณต์† ํ‘œํ˜„์„ ๋ฐ˜๋“œ์‹œ ํฌํ•จ์‹œํ‚ค๊ณ , ์นœ์ ˆํ•œ ํ†ค์œผ๋กœ ๋งํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์„œ๋น„์Šค ์ œ๊ณต์ž์˜ ํ˜‘์กฐ๋ฅผ ๋Œ์–ด๋‚ด๋Š” ๋ฐ ํฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์ด ๋ธ”๋กœ๊ทธ์˜ ์ธ๊ธฐ ๊ฒŒ์‹œ๋ฌผ

๊ฐ์‹ค ์ฒญ์†Œ ์š”์ฒญ·๊ฑฐ์ ˆํ•  ๋•Œ ์“ฐ๋Š” ์‹ค์ œ ํ˜ธํ…” ์˜์–ด ํ‘œํ˜„ ์ •๋ฆฌ

์ง€๊ธˆ ๋†“์น˜๋ฉด ํ›„ํšŒํ•ฉ๋‹ˆ๋‹ค ๋“€์˜ค๋ง๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ๋ฌด๋ฃŒ ์ฒดํ—˜ํ•ด๋ณด์„ธ์š”

๋งต๊ธฐ ์กฐ์ ˆ ์š”์ฒญ ์ด๋ ‡๊ฒŒ ์˜์–ด๋กœ ๋งํ•˜์„ธ์š”